--- title: SAP Sales Cloud Reviews meta_title: 'SAP Sales Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1001 reviews by the users' company size, role or industry to find out how SAP Sales Cloud works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 1001 scale: '5' date_modified: '2026-08-14' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # SAP Sales Cloud Reviews **Vendor:** SAP **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,001 ## About SAP Sales Cloud SAP Sales Cloud is a cutting-edge sales automation platform / CRM that helps organizations make intelligent selling simple, through connection, insight, and adaptability. Leveraging SAP Sales Cloud, organizations can connect and optimize sales processes. Connect data and sales processes: Unite data, processes, and people to deliver effective sales engagements that drive revenue and customer loyalty Leverage insight to accelerate sales: Guide sales actions through intelligent recommendations that remove guesswork and help sellers focus on the right business Adapt and capture new opportunities: Provide the flexibility to overcome challenges and unique requirements as they shift with new market opportunities ## SAP Sales Cloud Pros & Cons **What users like:** - Users find SAP Sales Cloud to have **ease of use** that significantly enhances their overall performance and efficiency. (101 reviews) - Users value the **strong integration with SAP systems** , enhancing efficiency and providing clear pipeline visibility. (65 reviews) - Users value the **easy integration and AI insights** of SAP Sales Cloud, enhancing efficiency and intelligent data analysis. (61 reviews) - Users appreciate the **seamless integration** of SAP Sales Cloud with other SAP systems, enhancing operational efficiency and data consistency. (60 reviews) - Users value the **centralized customer data management** in SAP Sales Cloud, enhancing pipeline management and team alignment. (58 reviews) - Reporting (50 reviews) - Automation (49 reviews) - Efficiency (46 reviews) - Users value the **feature richness** of SAP Sales Cloud, enhancing sales management and customer engagement effortlessly. (46 reviews) - Seamless Integration (45 reviews) **What users dislike:** - Users report a **steep learning curve** with SAP Sales Cloud, making navigation and initial setup frustratingly complex. (86 reviews) - Users find the **limited customization options** of SAP Sales Cloud challenging for adapting to specific organizational needs. (49 reviews) - Users find the **complexity** of SAP Sales Cloud a barrier, leading to a steep learning curve and implementation challenges. (41 reviews) - Users find the **interface not intuitive** , making initial navigation and setup a frustrating experience. (37 reviews) - Users find the **high price** of SAP Sales Cloud to be a significant drawback, affecting their choice of solution. (36 reviews) - High Complexity (33 reviews) - Users experience **slow loading times** that hinder their ability to efficiently utilize SAP Sales Cloud features. (29 reviews) - Slow Performance (25 reviews) - Time-Consuming (24 reviews) - Integration Issues (23 reviews) ## SAP Sales Cloud Reviews ### 1. SAP **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2017 **What do you like best about SAP Sales Cloud?** This is the only program of this type that i have used. I like that we can update purchase orders and sales orders in real time. **What do you dislike about SAP Sales Cloud?** It seems slow and difficult to use, titles of reports are not very intuitive. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Purchase order maintenance ### 2. Slow and sometimes difficult to use **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2017 **What do you like best about SAP Sales Cloud?** While some things are very intuitive, but not all. **What do you dislike about SAP Sales Cloud?** the overall system is slow and difficult to use. If you make a mistake there is no going back. **What problems is SAP Sales Cloud solving and how is that benefiting you?** customer relationship management ### 3. sap crm **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2017 **What do you like best about SAP Sales Cloud?** the ease of operation. and the ability to pull in data from sap **What do you dislike about SAP Sales Cloud?** do not have the ability to pull in all the data **What problems is SAP Sales Cloud solving and how is that benefiting you?** easy to use ### 4. good for big firms to manage **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2017 **What do you like best about SAP Sales Cloud?** easy to use and learn for a non-expert in similar systems **What do you dislike about SAP Sales Cloud?** not much but could be easier to learn and explore **What problems is SAP Sales Cloud solving and how is that benefiting you?** access confidential documents and informations stored at the company ### 5. Not a very flexible system to change anything. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2017 **What do you like best about SAP Sales Cloud?** Global use and it is good for us to connec **What do you dislike about SAP Sales Cloud?** so complicated to change anything and it costs so much **What problems is SAP Sales Cloud solving and how is that benefiting you?** We decided on Salesforce CRM ### 6. crm review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Animation | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2017 **What do you like best about SAP Sales Cloud?** good to manage sales and finance systems **What do you dislike about SAP Sales Cloud?** data management in SAP Systems to manage sales **What problems is SAP Sales Cloud solving and how is that benefiting you?** its a good crm to manage sales and marketubg ### 7. Interface with other solutions **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2017 **What do you like best about SAP Sales Cloud?** Easy overview of sales and incomes from different vendors/customers, and layouts that can be custom built for different users. **What do you dislike about SAP Sales Cloud?** Interface with other software. We place sales out of another trading system, and sometimes have issues with interface to SAP. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Sales & Receipts. ### 8. Very detailed but not user friendly **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2017 **What do you like best about SAP Sales Cloud?** Very detailed, has all components in one **What do you dislike about SAP Sales Cloud?** Complicated to use and not user friendly **What problems is SAP Sales Cloud solving and how is that benefiting you?** We use SAP to track FMLA/Leave requests. Tracks FMLA with quality and does make sure that all information is correct before saving. ### 9. SAP **Rating:** 2.5/5.0 stars **Reviewed by:** Emily S. | Senior Accountant, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2017 **What do you like best about SAP Sales Cloud?** SAP is a great system that allows business to store all financial information in one place. **What do you dislike about SAP Sales Cloud?** SAP is not user friendly. You need to know t-codes in order to create transactions. **What problems is SAP Sales Cloud solving and how is that benefiting you?** I am an accountant so SAP is crucial to my role. ### 10. Old and Outdated CRM from SAP **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2016 **What do you like best about SAP Sales Cloud?** One of the good features of this software that I liked is it's call center management. Another pro is that, since it is a SAP product, it has powerful integration with other SAP systems. It's social media integration is problematic. **What do you dislike about SAP Sales Cloud?** Frankly, there is not much I like about SAP Customer Relationship Management. It can be considered as a key component of SAP Business Suite. Our marketing, sales and the after-sales departments had trialed this software to get leads, and for tracking sales and cross sales and as an interface between our technical teams. That's where I came in and this was version 7.0. But, we had to give it up since it had a poor user interface in comparison to many other CRM software's. We eventually settled on SalesForce. **Recommendations to others considering SAP Sales Cloud:** If you aim on planning on getting cloud systems or SaaS and if you have multiple SAP products, I'd suggest it is better to get either SAP Hana or SAP C4C. Else, SalesForce it is. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Since we had multiple SAP products, it was easier to working and integrating it with our current environment. ### 11. SAP CRM vs Sales Force CRM **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2016 **What do you like best about SAP Sales Cloud?** In this review I compare it to the biggest compatitor sales force. SAP has from the CRM Software the best backoffice. If you want so save cost SAP is the best bet. **What do you dislike about SAP Sales Cloud?** If you dont go with the hard facts like cost, sales force is better in soft terms as customer satisfaction. **Recommendations to others considering SAP Sales Cloud:** If you are focusing on cloud computing I wouldnt go with SAP CRM and go with Sales Force or others instead. But personally I think the price for SAP is worth it ! **What problems is SAP Sales Cloud solving and how is that benefiting you?** Basic sales features like leads, oportunities, activities. Saving costs over traditional CRM. ### 12. 2 years using SAP in Purchasing role **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2016 **What do you like best about SAP Sales Cloud?** One stop shop for planning, engineering, purchasing **What do you dislike about SAP Sales Cloud?** rigidity of the system, sometimes too many screens **Recommendations to others considering SAP Sales Cloud:** get real training, don't just learn it based on tribal knowledge in your office **What problems is SAP Sales Cloud solving and how is that benefiting you?** resolving supply chain issues, helps with planning and scheduling ### 13. Powerful but not very user friendly **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2016 **What do you like best about SAP Sales Cloud?** Ability to access different kinds of data. Ability to different kinds of analysis in CRM. It also stores myriad kinds of data which helps serve as a good database. **What do you dislike about SAP Sales Cloud?** User interface is very cumbersome and requires the user to go through multiple clicks to get to the solution. **Recommendations to others considering SAP Sales Cloud:** Try it out first **What problems is SAP Sales Cloud solving and how is that benefiting you?** Sales planning, sales execution and monitoring. Both account planning as well as territory planning. ### 14. SAP - Not Very User Friendly **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Machinery | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2016 **What do you like best about SAP Sales Cloud?** The amount of reports that the system can generate. **What do you dislike about SAP Sales Cloud?** The system is not user friend;y at all and is not easy to maneuver through. **Recommendations to others considering SAP Sales Cloud:** This product needs extensive training to be able to use correctly. **What problems is SAP Sales Cloud solving and how is that benefiting you?** It tracks all accounting functions very well. ### 15. Administrator **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Fine Art | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2016 **What do you like best about SAP Sales Cloud?** The best part about SAP for my business is customization. **What do you dislike about SAP Sales Cloud?** The worst part about this software is that it is not intuitive to users. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Its able to keep all of the customer details centralized for our sales orders. ### 16. Ensure you have the correct interface! **Rating:** 2.5/5.0 stars **Reviewed by:** Danielle P. | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2016 **What do you like best about SAP Sales Cloud?** Tons of great features like master data, inventory automation, B2B handoff for logistics, and automated call management. **What do you dislike about SAP Sales Cloud?** Slow (web client vs Java thick client), no connection to workflows (like KCS, etc), no connection to knowledgebase, expensive to integrate **Recommendations to others considering SAP Sales Cloud:** Ensure you have a large team of developers and integrators, obtain comprehensive SAP CRM training, and ensure you purchase the correct interface for your organization (sales, support, etc.) **What problems is SAP Sales Cloud solving and how is that benefiting you?** CRM, knowledge, logistics, providing enterprise-grade support. ### 17. Can SAP live up to its competition **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2016 **What do you like best about SAP Sales Cloud?** Seamless integration with other SAP products such as ECC **What do you dislike about SAP Sales Cloud?** Slow in keeping up with it competition and technology. Lack maturity of areas such as configuration, pricing and quote function, primarily due to SAP's focus on recent acquisitions such as hybris. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Customer interaction center is a good functionality along with compensation management. Mainly due to it integration with the ERP backend. ### 18. I used SAP CRM as a Analust **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2016 **What do you like best about SAP Sales Cloud?** I like that this tool is very robust and works well with other CRM products. **What do you dislike about SAP Sales Cloud?** The interface seems a little behind the times. There is not enough guided direction on how to customize reports. Also some of the built in metrics leave are ambiguous, **Recommendations to others considering SAP Sales Cloud:** When considering have a use plan in place so that you will know what direction to take when customizing the product. Having a good idea of what you want to measure will help you determine if this product is right for you. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Leading and lagging indicators. ### 19. Easy to Create Simple Reports **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2016 **What do you like best about SAP Sales Cloud?** Easy to integrate with SAP ECC 6.0 in current environment. **What do you dislike about SAP Sales Cloud?** Unfortunately, Queue Management is a manual push and there are no alternative solutions. **Recommendations to others considering SAP Sales Cloud:** Great if you already are using SAP and want to integrate a CRM solution into your SAP environment. Otherwise, look for a different CRM software. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Implementing CRM into our SAP ECC environment. It has improved our customer response time. ### 20. Beginner using to report staff/budget information **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2016 **What do you like best about SAP Sales Cloud?** Is an all encompassing program/tool, with a wide variety of uses. **What do you dislike about SAP Sales Cloud?** It's not user friendly in the way of navigation, especially searching for reports. **Recommendations to others considering SAP Sales Cloud:** Have a contact who knows the system well and can act as a tutor **What problems is SAP Sales Cloud solving and how is that benefiting you?** Useful for tracking different types of information all in one spot. ### 21. Good, but perhaps too simple **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2016 **What do you like best about SAP Sales Cloud?** Look and feel seems to be fine in different devices **What do you dislike about SAP Sales Cloud?** Simplicity regarding the features. May lack some features compared with other CRM suites **What problems is SAP Sales Cloud solving and how is that benefiting you?** We are using SAP Digital CRM to review their features as SAP CRM consultants ### 22. SAP CRM **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2015 **What do you like best about SAP Sales Cloud?** It delivers exceptional customer service 2. Provide sales leaders the what, why and how for empowering their inside sales team to achieve peak performance. 3. SAP Customer Relationship Management (SAP CRM) application, part of the SAP Business Suite, not only helps you address your short-term imperatives–to reduce cost and increase your decision-making ability–but can help your company achieve differentiated capabilities to compete effectively over the long term. **What do you dislike about SAP Sales Cloud?** Poor page to page performance - constant reload for every page. Poor use and requirement for ActiveX to be used for synchronization and other purposes. No import or export capabilities. Only supports IE browser (due to use of ActiveX controls). Built on SAP's NetWeaver platform (not an industry standard platform). Security profiles can only be applied to users and not roles. **What problems is SAP Sales Cloud solving and how is that benefiting you?** - We came up with the business model, where in we are using the replication process between SAP ECC and CRM system for maintaining employee records (confidential including SSN, etc.) and business partner information and maintaining customers Sales and Marketing data via CRM backend and front end - Web IC system. Benefits includes - 1. Comprehensive support for end to end business processes managed and integrated through SAP CRM system 2. Very easy end/external user interface via Web IC - Interaction Center for internal employees via SAP Portal and external employees like Call center users 3. Simplified and unified experience for end users to drive user adoption 3. Sales functionality for CRM module involves - Forecasting, Sales planning, Contract management and Territory management all of which managed at one central integrated stream point provided through CRM ### 23. SAP CRM On Premise Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2015 **What do you like best about SAP Sales Cloud?** SAP CRM has deep functionalities for Sales, Marketing and Service. Integration capabilities with SAP ECC and SAP BW provides seamless execution of business processes **What do you dislike about SAP Sales Cloud?** Not very user friendly. Training Business Users is an issue as the product is a bit complex to use. **Recommendations to others considering SAP Sales Cloud:** Yes, with the SAP Cloud for Customer, it is now going in the right direction in terms of Ease of Usability **What problems is SAP Sales Cloud solving and how is that benefiting you?** Expectations of the CRM Mobile product to support ERP Contracting, ### 24. Great Product with versatile functionality but usability is still an issue **Rating:** 3.0/5.0 stars **Reviewed by:** Vijay J. | Program Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2013 **What do you like best about SAP Sales Cloud?** What I love about SAP CRM is its neat integration with SAP ECC. The functionalities are broad and covers every business process that you may perceive. **What do you dislike about SAP Sales Cloud?** Requires qualified consultants to implement the system. Usability and lack of intuitiveness is a concern. **What problems is SAP Sales Cloud solving and how is that benefiting you?** We have implemented Order management, SFA Module as well as the Services suite. We now have a full view of our key accounts. We are also now able to track our sales pipelines effectively. ### 25. it was a struggle **Rating:** 2.5/5.0 stars **Reviewed by:** JD W. | Consultant, Information Technology and Services **Reviewed Date:** October 02, 2013 **What do you like best about SAP Sales Cloud?** getting into the raw data of SAP was good and allowed us to get at a lot more specific information for reporting and trending info. **What do you dislike about SAP Sales Cloud?** it was slow, and wasted time and space showing us info we did not need and gave us no options for info we needed. **Recommendations to others considering SAP Sales Cloud:** having a direct support for your SAP CRM could fix some things but do a lot investigation to be sure this is right for you. ### 26. Project management **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2013 **What do you like best about SAP Sales Cloud?** 1) easy to link all resource related with unique code 2) good clients & users management tools 3) cost control and monitoring 4) invoice workflow 5) Project status management 6) Purchase order management 7) Opportunities management **What do you dislike about SAP Sales Cloud?** 1) users' interface 2) database sharing with other management tools (MSP) 3) hard to create report templates 4) No training to end users ( or would u like to add some online training?) 5) service-- **Recommendations to others considering SAP Sales Cloud:** Yes I would like to recommendate to others to use SAP CRM for clients management ### 27. You have to LOVE SAP **Rating:** 2.5/5.0 stars **Reviewed by:** Barny M. | Business Development Executive, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2013 **What do you like best about SAP Sales Cloud?** everything can be stored on one application, can be a bit awkward to use if you have not used it before not the most user friendly item i have ever used **What do you dislike about SAP Sales Cloud?** the system is a bit slow to use, to much egg timer action in places **Recommendations to others considering SAP Sales Cloud:** if you are used to using SAP then this is a good tool to use as it will be easy to pick up. but not for the faint hearted ### 28. Licenses can be bundled but cost of implementation can be high **Rating:** 2.5/5.0 stars **Reviewed by:** Francis P. | CEO & Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2012 **What do you like best about SAP Sales Cloud?** I used to work for a SAP consultancy but I haven't used the most recent version of SAP CRM. The plus is really for those who use other SAP products it does have a benefit on integration to other SAP products (to a point). **What do you dislike about SAP Sales Cloud?** It can need a lot of development work to get into a shape that makes it usable for the business. **Recommendations to others considering SAP Sales Cloud:** Consider maybe a hybrid approach having Salesforce or Microsoft Dynamics as the front end but keeping the integration "simple". But I've seen a number of integrations with mixed results. ## SAP Sales Cloud Discussions - [Business road map in the next 5 years](https://www.g2.com/discussions/business-road-map-in-the-next-5-years) - 1 comment, 1 upvote - [Businesses always required customer relationship management services for better growth and maintenance of the business. SAP CRM offers the solution for the small and large companies to get customer relationship management services through the software system by SAP. SAP CRM Company provides the facilities for building better relationships with present and future customers of the company. It includes software that automates the integration and activities of the business to keep interaction with the customers.](https://www.g2.com/discussions/50473-businesses-always-required-customer-relationship-management-services-for-better-growth-and-maintenance-of-the-business-sap-crm-offers-the-solution-for-the-small-and-large-companies-to-get-customer-relationship-management-services-through-the-softwar) - 1 comment, 1 upvote - [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/sap-cloud-for-customer-what-sap-components-are-included-in-sap-crm) - 1 comment - [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/what-sap-components-are-included-in-sap-crm) - 1 comment - [Is SAP CRM cloud based?](https://www.g2.com/discussions/is-sap-crm-cloud-based) - 1 comment - [View SAP Sales Cloud pricing details and edition comparison](https://www.g2.com/products/sap-sap-sales-cloud/reviews?filters%5Bnps_score%5D=3&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+17%3A50%3A31+-0500&secure%5Bsession_id%5D=3fffb518-cc2c-4087-bb54-6e61239c1bba&secure%5Btoken%5D=a80e5ebb752c351a17eba8c9c2a0bda81d18f6e527b301967e1c13b86c33e574&format=llm_user) ## SAP Sales Cloud Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [BlackLine Financial Close Management](https://www.g2.com/products/blackline-blackline-financial-close-management/reviews) - [Deskpro](https://www.g2.com/products/deskpro/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Reflexion CAFM](https://www.g2.com/products/reflexion-cafm/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) ## SAP Sales Cloud Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top SAP Sales Cloud Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,690 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,304 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - 4.3/5.0 (3,061 reviews)