# Best Returns Management Software - Page 4 *By [Daniel Rivera](https://research.g2.com/insights/author/daniel-rivera)* Returns management software, sometimes referred to as reverse logistics, is a solution that helps manage the return process for retailers, online sellers, manufacturers, and third-party logistics (3PL) companies. This includes communicating with customers through portals or self-service platforms to manage shipping options, tracking, inventory, refunds and credits, replacements, and print prepaid shipping labels. Some returns management solutions allow companies to personalize return portals with custom branding or integrate directly with a retailer's website. Many return policies are forgiving, which leads to a significant amount of returns. With this comes increased costs and challenges for retailers, sellers, and manufacturers. Returns management software helps contain and organize these issues by reducing the turnaround time for returns, maximizing value recovery, minimizing returns processing costs, and simplifying the refund process. Companies use this software to maintain customer satisfaction by setting return rules and policies, providing return timeframes, and offering certain returns to be auto-approved. Returns management software commonly integrates with [warehouse management software](https://www.g2.com/categories/warehouse-management), [order management software](https://www.g2.com/categories/order-management), [accounting software](https://www.g2.com/categories/accounting), [inventory management software](https://www.g2.com/categories/inventory-management), or [e-commerce software.](https://www.g2.com/categories/e-commerce) To qualify for inclusion in the Returns Management category, a product must: - Create and manage return policies for different product categories - Provide workflows to create, confirm, or cancel returns - Coordinate refunds, credits, or product replacements - Integrate with e-commerce or related platforms - Track returned items from pickup to delivery - Analyze the value of returns and their impact on revenue ## Top Returns Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Narvar](https://www.g2.com/products/narvar/reviews) | 4.3/5.0 (172 reviews) | Self-serve returns with branded post-purchase tracking | "[Good customer service, needs better EDD calculations when estimates are not provided by carriers.](https://www.g2.com/survey_responses/narvar-review-12071619)" | | 2 | [parcelLab](https://www.g2.com/products/parcellab/reviews) | 4.6/5.0 (268 reviews) | Branded post-purchase returns with carrier-unified tracking | "[Efficient tracking, but improvable customer service](https://www.g2.com/survey_responses/parcellab-review-10394266)" | | 3 | [Swap Commerce](https://www.g2.com/products/swap-commerce/reviews) | 4.6/5.0 (60 reviews) | Revenue-retaining returns with exchange automation | "[Swap - a fully inclusive ecommerce partner](https://www.g2.com/survey_responses/swap-commerce-review-11493351)" | | 4 | [ShipHero](https://www.g2.com/products/shiphero/reviews) | 4.5/5.0 (210 reviews) | Shopify-native returns with scan-based fulfillment accuracy | "[ShipHero: Streamlined, Customizable, and Efficient](https://www.g2.com/survey_responses/shiphero-review-12973951)" | | 5 | [ClickPost](https://www.g2.com/products/clickpost/reviews) | 4.8/5.0 (144 reviews) | Reverse logistics with unified courier orchestration | "[Seamless API Integration and Logistics Management](https://www.g2.com/survey_responses/clickpost-review-12740159)" | | 6 | [Increff WMS](https://www.g2.com/products/increff-wms/reviews) | 4.7/5.0 (112 reviews) | Serialized returns tracking with marketplace segregation | "[Clean UI and Smooth ERP Integrations That Streamline Warehouse Operations](https://www.g2.com/survey_responses/increff-wms-review-13058892)" | | 7 | [ShippyPro](https://www.g2.com/products/shippypro-shippypro/reviews) | 4.6/5.0 (106 reviews) | Multi-carrier return label automation | "[Powerful integration for tracking and automation, some points to improve](https://www.g2.com/survey_responses/shippypro-review-12516365)" | | 8 | [Redo Returns & Exchanges](https://www.g2.com/products/redo-returns-exchanges/reviews) | 4.8/5.0 (19 reviews) | Self-serve returns with cost-shifting automation | "[Transformed Returns, Improved Margins, Outstanding Support](https://www.g2.com/survey_responses/redo-returns-exchanges-review-13048464)" | | 9 | [Elite EXTRA](https://www.g2.com/products/elite-extra/reviews) | 4.6/5.0 (79 reviews) | Last-mile returns with automated validation | "[Streamlines Dispatching with Great Auto-Dispatching Features](https://www.g2.com/survey_responses/elite-extra-review-12914076)" | | 10 | [FarEye](https://www.g2.com/products/fareye/reviews) | 4.7/5.0 (280 reviews) | Bulk RTO routing with last-mile visibility | "[Smart Routing and Live Tracking](https://www.g2.com/survey_responses/fareye-review-12798017)" | ## G2 Grid® for Returns Management Software ![G2 Grid® for Returns Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/returns-management/grids.png?focus%5B%5D=8299&focus%5B%5D=118608&focus%5B%5D=1335355&focus%5B%5D=53424&focus%5B%5D=126148&focus%5B%5D=128358&focus%5B%5D=123127&focus%5B%5D=1331212) Highlighted products: Narvar, parcelLab, Swap Commerce, ShipHero, ClickPost, Increff WMS, ShippyPro, and Redo Returns & Exchanges. Underlying data: [Grid® JSON](https://www.g2.com/categories/returns-management/grids.json?focus%5B%5D=narvar&focus%5B%5D=parcellab&focus%5B%5D=swap-commerce&focus%5B%5D=shiphero&focus%5B%5D=clickpost&focus%5B%5D=increff-wms&focus%5B%5D=shippypro-shippypro&focus%5B%5D=redo-returns-exchanges) ## How Many Returns Management Software Products Does G2 Track? **Total Products under this Category:** 108 ### Category Stats (Jul 2026) - **Average Rating**: 4.57/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Redo Returns & Exchanges (+0.6%) - Among all products in this category, Redo Returns & Exchanges recorded the largest rating increase compared to last month *Last updated: July 16, 2026* ## How Does G2 Rank Returns Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 2,500+ Authentic Reviews - 108+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Returns Management Software Is Best for Your Use Case? - **Leader:** [Narvar](https://www.g2.com/products/narvar/reviews) - **Highest Performer:** [FarEye](https://www.g2.com/products/fareye/reviews) - **Easiest to Use:** [ClickPost](https://www.g2.com/products/clickpost/reviews) - **Top Trending:** [Swap Commerce](https://www.g2.com/products/swap-commerce/reviews) - **Best Free Software:** [AfterShip](https://www.g2.com/products/aftership/reviews) --- **Sponsored** ### ReverseLogix ReverseLogix is an enterprise-grade returns management system (RMS) built to manage and optimize complex returns across retail, ecommerce, manufacturing, and 3PL operations. Purpose-built for reverse logistics, not adapted from post-purchase or ecommerce tools, ReverseLogix enables organizations to automate, control, and gain full visibility into the entire returns lifecycle from initiation through final disposition. Designed for B2B, B2C, and hybrid environments, ReverseLogix is ideal for organizations managing high return volumes, complex workflows, or multi-node supply chains. The platform serves as a centralized system of record for returns, replacing fragmented tools, manual processes, and front-end-only solutions that lack operational depth. Key capabilities include: • End-to-end returns lifecycle management, including initiation, authorization, routing, inspection, and disposition • AI-driven automation to reduce manual effort and accelerate processing • Highly configurable workflows to support complex business rules, approvals, and exception handling • Real-time visibility and analytics across returns, recovery, and operational performance • Built-in return fraud detection and prevention • Intelligent routing across warehouses, stores, repair centers, recommerce channels, and third-party partners Enterprise integrations and ecosystem connectivity: ReverseLogix is designed to integrate deeply across enterprise systems, enabling real-time orchestration of returns across the entire reverse supply chain, not just the customer-facing experience. • ERP and financial systems: SAP, Oracle, Microsoft Dynamics for credits, reconciliation, and inventory accuracy • WMS, TMS, and supply chain systems: Real-time coordination of receiving, inspection, disposition, and inventory movement • OMS and ecommerce platforms: Supports return initiation while connecting downstream operations and decisioning • Carrier and logistics providers: Label generation, tracking, and shipment visibility across parcel and freight networks • 3PLs, repair, recommerce, and recycling partners: Enables multi-party workflows and external partner collaboration • CRM and customer service platforms: Full visibility into return status for support teams • Data and analytics ecosystems: Seamless integration with BI tools and data warehouses for advanced analysis Built for operational complexity, not just the return request: While many solutions focus primarily on simplifying the customer-facing return experience or supporting single-platform ecommerce environments, ReverseLogix is built to manage the operational reality of returns at scale, including inspection, grading, routing, recovery, and financial reconciliation. The platform goes beyond analytics by not only identifying issues but also executing the workflows and decisions required to resolve them within a single system. By unifying data, workflows, and decisioning, ReverseLogix helps organizations: • Reduce returns processing costs and manual effort • Increase recovery value and minimize write-offs • Improve customer experience without eroding margins • Gain actionable insights into product quality, return drivers, and operational inefficiencies ReverseLogix transforms returns from a fragmented, front-end process into a fully operationalized enterprise system, turning returns into a strategic lever for efficiency, visibility, and profitability. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2827&secure%5Bchosen_at%5D=2026-07-17T02%3A28%3A33Z&secure%5Bdisplayable_resource_id%5D=2827&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2827&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=154500&secure%5Bresource_id%5D=2827&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Freturns-management&secure%5Btoken%5D=ac03c4abdbd544620bcf90af1b7aee08e41f9de1e4de69f6f4f1e74c96899b6a&secure%5Burl%5D=https%3A%2F%2Fwww.reverselogix.com%2Frequest-demonstration%2F&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Returns Management Software Products in 2026? ### 1. [E-Commerce CRM Software](https://www.g2.com/products/e-commerce-crm-software/reviews) Our CRM platform built for e-commerce sellers. From order, return, and warehouse management to payment reconciliation, product database (PIM), customer support, analytics, and ads — all modules come together in one system. With real-time inventory sync, geo-based dashboards, FBA control, and ERP-ready accounting, Ease Commerce has built a repo with over 2K brands, scaling their operations seamlessly. Whether you’re a fast-growing online brand, startup or a multi-channel seller, Ease Commerce centralizes your backend so you can focus on growth, not firefighting. Key Features: Order, Return & Warehouse Management Product Database Management (PIM) with content collaboration Automated Payment Reconciliation & ERP integration Geo-based & advanced operational dashboards Amazon FBA inventory control with low-stock alerts Centralized customer support system (social + marketplace queries) Task management for teams & accountability **Average Rating:** 3.0/5.0 **Total Reviews:** 3 **How Do G2 Users Rate E-Commerce CRM Software?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **How long did it take to go live?:** 0.4/10 (Category avg: 1.5/10) **Who Is the Company Behind E-Commerce CRM Software?** - **Seller:** [Ease Commerce Technologies](https://www.g2.com/sellers/ease-commerce-technologies) - **Year Founded:** 2022 - **HQ Location:** Bangalore, IN - **LinkedIn® Page:** https://www.linkedin.com/company/easecommercetechnologies/ (21 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Small-Business #### What Are E-Commerce CRM Software's Pros and Cons? **Pros:** - Inventory Management (3 reviews) - Stock Management (3 reviews) - Tracking (3 reviews) - Easy Tracking (2 reviews) - Order Management (2 reviews) **Cons:** - Inadequate Reporting (3 reviews) - Complexity (2 reviews) - Complex Usability (2 reviews) - Difficult Learning (2 reviews) - Difficult Navigation (2 reviews) ### What Do G2 Reviewers Say About E-Commerce CRM Software? *AI-generated summary from verified user reviews* **Pros:** - Users benefit from **improved inventory management** with clearer stock data, enhancing overall coordination and decision-making. - Users value the **improved stock management** in E-Commerce CRM Software, enhancing coordination and clarity in operations. - Users value the **improved tracking** features, ensuring smoother operations and better decision-making regarding stock and sales. - Users value the **easy tracking** capabilities, enhancing order management and coordination between teams. - Users appreciate the **improved order management** and smoother coordination between warehouse and finance, leading to greater efficiency. **Cons:** - Users find the **inadequate reporting** of the E-Commerce CRM Software confusing, making it hard to locate necessary information. - Users find the **complexity** of numerous screens and reports challenging, making it hard to locate necessary information. - Users find the **complex usability** of the CRM software confusing, struggling to locate essential information efficiently. - Users find the **difficult learning curve** frustrating, as the many screens and reports complicate navigation and understanding. - Users find the **difficult navigation** of the software confusing, especially when trying to locate essential information. #### What Are Recent G2 Reviews of E-Commerce CRM Software? **"[Effortless Stock Tracking and Streamlined Orders](https://www.g2.com/survey_responses/e-commerce-crm-software-review-12189171)"** **Rating:** 4.0/5.0 stars *— Sweena W.* [Read full review](https://www.g2.com/survey_responses/e-commerce-crm-software-review-12189171) --- ### 2. [Eshopbox](https://www.g2.com/products/eshopbox/reviews) Eshopbox is a powerful e-commerce software product built to streamline and optimize operations for fast-scaling D2C brands and online retailers. Our technology empowers businesses with the tools they need to manage inventory, track orders, monitor payments, and deliver a seamless multi-channel experience—entirely through a centralized platform. With real-time insights, automated workflows, and seamless integrations with major marketplaces and e-commerce platforms, Eshopbox software ensures operational excellence and data-driven decision-making at scale. Our Offerings: 1. Inventory & Order Management: Manage your inventory, orders, and returns across multiple sales channels 2. Warehouse Management: Power your warehouse operations with tools to enhance efficiency and accuracy 3. Finance Operations: Auto-reconcile your marketplace payments, monitor fees, and gain in-depth analytics 4. Returns Management: Automated return sync, seamless tracking, accurate quality checks and detailed insights for flawless returns management. **Who Is the Company Behind Eshopbox?** - **Seller:** [Eshopbox E-Commerce Private Limited](https://www.g2.com/sellers/eshopbox-e-commerce-private-limited) - **Year Founded:** 2012 - **HQ Location:** Gurgaon, IN - **LinkedIn® Page:** https://www.linkedin.com/company/eshopbox (269 employees on LinkedIn®) ### 3. [Evavi](https://www.g2.com/products/evavi/reviews) We set out with an audacious vision — to reinvent enterprise supply chain management. We have built from scratch a synchronized enterprise supply chain suite that uses only the best Internet-native technologies and leverages the knowledge gained from the rapid evolution of supply chain management. The solutions we are delivering are developed by some of the most creative and experienced minds in the supply chain business. Members of this team helped define and launch the supply chain software industry with their pioneering work in the areas of in-memory optimization and planning systems. **Who Is the Company Behind Evavi?** - **Seller:** [Evavi](https://www.g2.com/sellers/evavi) - **Year Founded:** 2001 - **HQ Location:** Dallas, US - **LinkedIn® Page:** https://www.linkedin.com/company/114049 (3 employees on LinkedIn®) ### 4. [Frate Returns](https://www.g2.com/products/frate-returns/reviews) Frate is an automated returns and exchanges platform that focuses on reducing returns sent to stores/warehouses. Brands like Schutz, Felina, Peace Collective, Alexandre Birman, and Arezzo are all brands that trust Frate to manage their customer returns. Why? - We focus on reducing returns, rather than simply automating them - Peer to peer returns which reduces costs by 33% and carbon emissions by 27% - Unlimited return requests (no up-charges if you have a high-volume month) - AI virtual item condition assessment so the quality of items can be assessed before sending a label (ex. tags still on t-shirt) - Catered support through Slack (no email support, and no low-level account managers) **Who Is the Company Behind Frate Returns?** - **Seller:** [Frate](https://www.g2.com/sellers/frate) - **Year Founded:** 2022 - **HQ Location:** Toronto, CA - **LinkedIn® Page:** https://www.linkedin.com/company/returnwithfrate (15 employees on LinkedIn®) ### 5. [GFS Global Returns Pro](https://www.g2.com/products/gfs-global-returns-pro/reviews) Established in 2001, GFS is one of the largest providers of flexible and affordable global delivery services and solutions. Simply put, we can take care of all your delivery and returns, from checkout to doorstep – anywhere in the world. **Who Is the Company Behind GFS Global Returns Pro?** - **Seller:** [Global Freight Solutions Ltd](https://www.g2.com/sellers/global-freight-solutions-ltd) - **Year Founded:** 2001 - **HQ Location:** Horsham, GB - **Twitter:** @GFS_Media (464 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/global-freight-solutions-ltd (159 employees on LinkedIn®) ### 6. [Hafback Returns Recommerce](https://www.g2.com/products/hafback-returns-recommerce/reviews) Hafback Returns Recommerce helps you manage and sell your returns with an all-in-one solution. **Who Is the Company Behind Hafback Returns Recommerce?** - **Seller:** [Hafback](https://www.g2.com/sellers/hafback) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 7. [Ingrid](https://www.g2.com/products/ingrid/reviews) Ingrid Delivery Experience Platform helps retailers optimize delivery, streamline returns, and drive results across conversion, loyalty, and shipping revenue. From product discovery to potential return, consumer-facing to back office, Ingrid is the only market solution to cover the end-to-end customer journey. With over 200 million orders processed and 250+ leading retailers on board — including Paul Smith, ME+EM, GANT, Nudie Jeans, Nordic Nest, Apoteket, Samsøe Samsøe, and NA-KD — Ingrid powers seamless delivery experiences in 170+ markets worldwide. **Average Rating:** 4.2/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Ingrid?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **How long did it take to go live?:** 10/10 (Category avg: 1.5/10) **Who Is the Company Behind Ingrid?** - **Seller:** [Ingrid](https://www.g2.com/sellers/ingrid) - **Year Founded:** 2015 - **HQ Location:** Stockholm, SE - **LinkedIn® Page:** https://www.linkedin.com/company/ingridhq (141 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 25% Mid-Market #### What Are Recent G2 Reviews of Ingrid? **"[Company that excells in customer insight](https://www.g2.com/survey_responses/ingrid-review-8960682)"** **Rating:** 4.0/5.0 stars *— Christoffer A.* [Read full review](https://www.g2.com/survey_responses/ingrid-review-8960682) --- **"[Flexibel platform](https://www.g2.com/survey_responses/ingrid-review-8972334)"** **Rating:** 4.5/5.0 stars *— Niklas T.* [Read full review](https://www.g2.com/survey_responses/ingrid-review-8972334) --- ### 8. [Laws of Motion](https://www.g2.com/products/laws-of-motion/reviews) Laws of Motion is an AI-driven sizing technology designed to significantly reduce clothing returns by enhancing size accuracy. By integrating advanced data analysis and predictive analytics, it offers precise fitting solutions tailored to individual body measurements. **Who Is the Company Behind Laws of Motion?** - **Seller:** [Laws of Motion](https://www.g2.com/sellers/laws-of-motion) - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/laws-of-motion/ (9 employees on LinkedIn®) ### 9. [Mojro Executewyse](https://www.g2.com/products/mojro-executewyse/reviews) Mojro’s ExecuteWyse helps digitize delivery processes, bring real-time visibility, and measure SLA compliance thereby improving customer satisfaction. Executewyse offers benefits such as data-driven decisions, real-time changes management, digitizing delivery process automation, Seamless driver-manager collaboration, Track & Trace, Control tower, ETA, measures compliance & ensures Improved collaboration. It leads customers to do a comprehensive ETA analysis. Notify stakeholders about delays, Recommendations, analyze unwanted stopovers, and capture PoD, Digital Signatures, Expenses, and Crates/Cash Information. Mojro - Executewyse helps in autocorrecting location data, learning delivery service efficiency, measuring trip and delivery compliance, and scoring driver performance to identify bottlenecks leading to inefficiencies. **Average Rating:** 4.6/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Mojro Executewyse?** - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.1/10) - **How long did it take to go live?:** 0/10 (Category avg: 1.5/10) **Who Is the Company Behind Mojro Executewyse?** - **Seller:** [Mojro Technologies Pvt Ltd](https://www.g2.com/sellers/mojro-technologies-pvt-ltd) - **Year Founded:** 2016 - **HQ Location:** Bengaluru, IN - **LinkedIn® Page:** https://www.linkedin.com/company/mojro-technologies-pvt.-ltd./ (40 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Mid-Market #### What Are Mojro Executewyse's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Real-time Tracking (1 reviews) - Time-saving (1 reviews) - Tracking (1 reviews) **Cons:** - Inefficient Shipping Process (1 reviews) - Time Delays (1 reviews) - Tracking Issues (1 reviews) ### What Do G2 Reviewers Say About Mojro Executewyse? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Mojro Executewyse, simplifying trip assignments and real-time tracking. - Users value the **real-time tracking** feature of Mojro Executewyse, enhancing efficiency in delivery management. - Users value the **time-saving features** of Mojro Executewyse, enhancing delivery efficiency and organization. - Users value the **real-time tracking** feature of Mojro Executewyse, enhancing delivery efficiency and validation processes. **Cons:** - Users feel that an **inefficient shipping process** hampers tracking and timely delivery, affecting overall satisfaction. - Users feel that **time delays** impact tracking and overall efficiency in managing administrative tasks. - Users find the **tracking issues** hinder effective monitoring and management of delivery timelines at the admin level. #### What Are Recent G2 Reviews of Mojro Executewyse? **"[Tech Enabled Logistics & Real Time Visibility](https://www.g2.com/survey_responses/mojro-executewyse-review-9507134)"** **Rating:** 4.5/5.0 stars *— Verified User in Food Production* [Read full review](https://www.g2.com/survey_responses/mojro-executewyse-review-9507134) --- **"[Mojro Delivery Easy to Plan and execute](https://www.g2.com/survey_responses/mojro-executewyse-review-10415933)"** **Rating:** 4.5/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/mojro-executewyse-review-10415933) --- ### 10. [MPO](https://www.g2.com/products/mpo/reviews) As a supply chain software company, MPO's goal is to empower brands and logistics service providers to consistently make perfect orders (on-time and in-full at the lowest possible cost) MPO's flexible, agile, and optimizing cloud platform ensures its customers drive resilience, sustainability, innovation, and high service levels while maximizing revenue and operational excellence. Platform Capabilities • Supply Chain Visibility & Digital Control Tower • Transportation Management • Omnichannel Order Management & Fulfillment • Returns & Spare Parts Management Manage Supply Chain Complexity MPO’s cloud platform for Multi Party Orchestration empowers organizations that manage complex networks of suppliers, plants, warehouses, and carriers across multiple systems, ERPs, WMSs, and sales channels to drive higher efficiency, revenue, service levels, and customer satisfaction. Continuous Optimization Through embedded intelligence and machine learning, the MPO platform provides real-time, continuous optimization across inventory, orders, and transportation for all inbound, outbound, and reverse flows. • Multi-Level Order Management - Always choose the most cost-effective sourcing and execution options for every order, no matter the service level requirements. • Multi-Tier Inventory Management - Match supply against multi-channel orders, accurately forecast stock, and optimally allocate inventory to B2B, B2C, and DTC orders. • Multi-Service Transport Management - Plan and execute logistics for single- or multi-leg, multi-mode flows, with real-time status updates and in-app corrections management. Flexibility, Agility, & Resilience By connecting disparate systems and creating end-to-end visibility across the supply chain, MPO customers fuel strategic network collaboration and optimize inventory, orders, logistics, and transportation. With intelligent planning and execution, they’re able to mitigate risk, control costs, improve performance, and better adapt to uncertainty and disruption. Planning – Optimize every order with access to the largest carrier network, rate shopping, WMS planning and coordination, and by factoring constraints around delivery, capacity, and transportation. Configure complex omni-channel order flows and returns across all B2B, B2C, and D2C parties, and easily modify and add new flows to accommodate evolving business needs. Execution – Streamline and automate with fast processing speeds, timely milestones, alerts, and in-app exceptions management across all order types (purchase, sales, returns etc.). Handle rush orders cost-effectively by deconsolidating special orders into one or many shipments that are re-optimized. Finance - Gain visibility into cost-to-serve and margins with summary and granular views into all partner costs, beyond transportation, including handling, customs, duties, and warehousing. Robust rate and service agreements provide detailed cost allocation and automated audits ensure accuracy. Analytics - Drive continuous improvements with real-time dashboards and performance monitoring across order fulfillment performance (OTIF), supplier and partner score cards, inventory performance, transportation KPIs, customer service KPIs, and sustainability metrics, such as carbon emissions. Quick-Time-to-Value Bold projects don’t have to cost millions or take years to implement. MPO's neutral, cloud-based technology supports real-time integration and can typically begin enacting transformative change within weeks. Most companies can expect to generate value within 2-4-months followed by incremental releases for a full rollout, with breakeven in less than one year. **Average Rating:** 4.0/5.0 **Total Reviews:** 6 **How Do G2 Users Rate MPO?** - **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 9.1/10) - **How long did it take to go live?:** 10/10 (Category avg: 1.5/10) **Who Is the Company Behind MPO?** - **Seller:** [MPO](https://www.g2.com/sellers/mpo) - **HQ Location:** Ottawa, CA - **LinkedIn® Page:** https://www.linkedin.com/company/kinaxis (2,113 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Enterprise, 33% Small-Business #### What Are Recent G2 Reviews of MPO? **"[Working close with MPO for twenty years](https://www.g2.com/survey_responses/mpo-review-6882782)"** **Rating:** 4.0/5.0 stars *— Verified User in Wholesale* [Read full review](https://www.g2.com/survey_responses/mpo-review-6882782) --- **"[Highly customizable program, good support structure](https://www.g2.com/survey_responses/mpo-review-6877260)"** **Rating:** 5.0/5.0 stars *— Rik v.* [Read full review](https://www.g2.com/survey_responses/mpo-review-6877260) --- #### What Are G2 Users Discussing About MPO? - [What is MPO used for?](https://www.g2.com/discussions/what-is-mpo-used-for) ### 11. [OneReturn](https://www.g2.com/products/onereturn/reviews) OneReturn converts the returns process from a cost center into a revenue retention engine. A self-service branded portal, exchange-first workflows, and store credit incentives work together to keep revenue in your ecosystem — across Shopify, BigCommerce, WooCommerce, Magento, and every major e-commerce platform. - 40% of returns converted into exchanges - 95% reduction in returns processing time - 80% reduction in return-related support tickets Give customers a branded self-service returns experience - Returns portal embedded directly in your storefront — no redirects, no third-party branding - Customer-initiated returns, exchanges, store credit, and refund requests in a few clicks - Photo upload, return reason selection, and automatic label generation - Supports online and in-store returns and exchanges - Works across Shopify, BigCommerce, WooCommerce, Magento, and more — not limited to one platform Turn refunds into exchanges and store credit - Exchange-first automated workflows that recommend alternative products and sizes - Intelligent prompts guide shoppers toward exchanges before offering a refund - Bonus credit incentives reward customers who choose store credit over cash refunds - 40% revenue retained from returns that would otherwise be refunded Enforce your returns policy without your team doing it manually - Configure return windows, non-returnable item rules, and restocking conditions - Segment rules by product category, order value, and customer type - Consistent policy enforcement without support ticket interpretation - Multi-warehouse smart routing to optimize return destination - In-store returns and exchanges supported Keep customers updated throughout the returns process Automated return status notifications across email, SMS, and WhatsApp - 7 return event triggers — label created, dropped off, in transit, received, inspected, processed, and completed - Customers see exactly where their return is and when to expect resolution - 80% reduction in return-related support tickets Understand why returns are happening and fix upstream causes - Returns intelligence dashboard — return rate, cost per return, resolution time, and return reasons - Product-level and SKU-level return reason breakdowns - Carrier and fulfillment performance data for return shipments - Use return data to identify product quality, sizing, and description issues before they compound **Who Is the Company Behind OneReturn?** - **Seller:** [Lateshipment.com](https://www.g2.com/sellers/lateshipment-com) - **Year Founded:** 2013 - **HQ Location:** Orlando, US - **Twitter:** @LateShipment (716 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/lateshipment (54 employees on LinkedIn®) ### 12. [Pango](https://www.g2.com/products/pango-pango/reviews) Pango AI is a type of e-commerce logistics and Agentic AI Operating System solution that helps online merchants and direct-to-consumer brands automate back-office shipping, tracking, returns, and refund operations. The software functions as an autonomous digital logistics manager, designed specifically to execute daily supply chain and post-purchase tasks without requiring manual human oversight. During the initial onboarding process, the platform systematically ingests a merchant's specific shipping policies, carrier contracts, and existing order management systems. Once configured, the system autonomously executes daily logistics decisions governed by each merchant's unique business rules. This functionality is built for mid-market and enterprise e-commerce businesses that have outgrown basic plugins but require scalable infrastructure to manage complex logistics without increasing operational headcount. The main features and capabilities of the platform include: Autonomous Returns Management: Processes reverse logistics requests, generates shipping labels, and executes automated refund issuance based on predefined merchant policies without requiring manual staff approval. Real-Time Carrier Integration: Synchronizes directly with global carrier networks to provide proactive delivery updates to buyers and autonomously resolves transit exceptions as they occur. Dynamic Checkout Optimization: Selects the appropriate shipping options and carriers during the customer checkout process to manage shipping costs and meet expected delivery timeframes. System Consolidation: Replaces multiple disconnected software applications by centralizing shipping coordination, tracking analytics, and reverse logistics into a single operational framework. By consolidating these technical functions, the platform structurally reduces manual data entry requirements and lowers the volume of routine customer support tickets related to order tracking. Founded in Stockholm in 2025, Pango AI serves enterprise customers across the Nordic region, supporting brands with combined revenues exceeding $135 million. The platform accommodates merchants managing high-volume fulfillment operations and is expanding into the United States mid-market segment to provide continuous, automated logistics management across multiple channels. **Who Is the Company Behind Pango?** - **Seller:** [Pango](https://www.g2.com/sellers/pango-19b34a7f-72f1-4007-8c69-d7132a9b776d) - **Year Founded:** 2025 - **HQ Location:** Stockholm, SE - **LinkedIn® Page:** https://www.linkedin.com/company/pangoai/ (10 employees on LinkedIn®) ### 13. [Pinch AI](https://www.g2.com/products/pinch-ai/reviews) Pinch AI is an AI-powered abuse mitigation platform built for modern e-commerce retailers. We help brands prevent return fraud, reduce operational overhead, and optimize returns management — all while preserving customer trust. Our machine learning models analyze historical and real-time data to detect abuse patterns, enabling merchants to take intelligent action before it impacts their bottom line. **Who Is the Company Behind Pinch AI?** - **Seller:** [Pinch AI](https://www.g2.com/sellers/pinch-ai) - **Year Founded:** 2023 - **HQ Location:** San Jose, US - **LinkedIn® Page:** https://www.linkedin.com/company/pinch-ai/ (9 employees on LinkedIn®) ### 14. [Rebound Returns](https://www.g2.com/products/rebound-returns/reviews) ReBOUND is helping hundreds of retailers leverage returns to increase international sales through a simplified and reliable return process! **Who Is the Company Behind Rebound Returns?** - **Seller:** [ReBOUND](https://www.g2.com/sellers/rebound) - **HQ Location:** Utrecht, NL - **LinkedIn® Page:** https://www.linkedin.com/company/reboundglobal (207 employees on LinkedIn®) ### 15. [Redo](https://www.g2.com/products/redo/reviews) Crush cart abandonment & watch loyalty soar through elevated purchase & post purchase experience - completely free. We help you consolidate your post-purchase tech stack saving you money and time while also providing a premium experience for your customers. Our goals are to help you retain profit through minimizing returns, enhancing your order tracking experience, optimizing your customer service and ultimately increasing LTV through a better post-purchase experience. **Who Is the Company Behind Redo?** - **Seller:** [Redo](https://www.g2.com/sellers/redo) - **HQ Location:** Draper, US - **LinkedIn® Page:** http://www.linkedin.com/company/re-do-co (315 employees on LinkedIn®) ### 16. [Resku Returns](https://www.g2.com/products/resku-returns/reviews) Welcome to Inmar Intelligence, where data, insights, technology and commerce converge. Throughout our 41-year history, we’ve helped retailers, manufacturers, pharmacies, health systems, government and employers redefine success. During that journey, we’ve also created a supportive, flexible, rewarding work culture that gives team members the power and independence to solve challenges and capitalize on opportunities. Recently, we were even certified a Great Place to Work®! **Who Is the Company Behind Resku Returns?** - **Seller:** [Inmar](https://www.g2.com/sellers/inmar) - **Year Founded:** 1980 - **HQ Location:** Winston-Salem, US - **Twitter:** @InmarInc (1,383 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/inmar (3,043 employees on LinkedIn®) ### 17. [Returnado](https://www.g2.com/products/returnado/reviews) Returned helps retailer turn their return into their competitive edge. Re-convert your returns into new revenue, halve the administration and offer your consumers a returns experience that's unbeatable. **Who Is the Company Behind Returnado?** - **Seller:** [Returnado](https://www.g2.com/sellers/returnado) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 18. [Returngoods](https://www.g2.com/products/returngoods/reviews) Returngoods is a customer service software for managing product returns (RMA) and rework process. **Who Is the Company Behind Returngoods?** - **Seller:** [Returngoods](https://www.g2.com/sellers/returngoods) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 19. [Returnista](https://www.g2.com/products/returnista/reviews) Returnista's returns management platform helps eCom merchants to reduce return rates, while leveraging the return process as a PoS to retain revenue by offering smart exchange features and store credit. **Who Is the Company Behind Returnista?** - **Seller:** [Returnista](https://www.g2.com/sellers/returnista) - **Year Founded:** 2017 - **HQ Location:** Amsterdam, NL - **LinkedIn® Page:** https://www.linkedin.com/company/returnista (21 employees on LinkedIn®) ### 20. [Return Magic](https://www.g2.com/products/return-magic/reviews) Auto-magically generate labels, refunds and emails to save time an **Who Is the Company Behind Return Magic?** - **Seller:** [Return Magic](https://www.g2.com/sellers/return-magic) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 21. [ReturnPro](https://www.g2.com/products/returnpro/reviews) Co-founded in 2008 by CEO Sender Shamiss, ReturnPro is a pioneer in returns management and reverse logistics, providing innovative Returns SaaS, Reverse Supply Chain, and ReCommerce solutions to the retail sector. Standing out in an otherwise highly fragmented industry, ReturnPro is the only fully-integrated returns platform with customizable offerings for enterprise retailers, SMB brands, and third-party sellers that addresses the entire post-purchase journey—from the initiation of a return to product refurbishment and resale. ReturnPro helps clients solve their returns problems by transforming them into opportunities that significantly boost profit recovery, reduce costs, enhance efficiency, and advance sustainability. Headquartered in Miami, FL, ReturnPro has eight dedicated returns centers and over 1,000 team members across North America, as well as specialized refurbishment programs in Mexico and Asia. ReturnPro's accolades include the Silver Stevie American Business Award for The Most Innovative Company of the Year 2024, Reverse Logistics Association Innovation Solution Partner Award 2024, Business Intelligence Innovation Solution Partner Award 2022, Fast Company #1 Most Innovative Logistics Company Award 2021, Supply and Demand Chain Executive Green Supply Chain Award 2021, and Inc. 5000’s Fastest Growing Companies List 2021. ReturnPro is committed to continuing to grow and shape the returns management and reverse logistics ecosystem to solve the growing problem of returns and returns fraud to uphold the retail industry’s integrity and improve the post-purchase experience. ReturnPro conducts regular surveys, publishes widely referenced reports, is R2 certified, and holds several ISO certifications for its commitment to responsible recycling and sustainability. Learn more about ReturnPro's solutions at www.returnpro.com. **Who Is the Company Behind ReturnPro?** - **Seller:** [ReturnPro](https://www.g2.com/sellers/returnpro) - **Year Founded:** 2008 - **HQ Location:** Miami, Florida, United States - **LinkedIn® Page:** https://www.linkedin.com/company/returnpro1 (452 employees on LinkedIn®) ### 22. [Returns & Reverse Logistics Management](https://www.g2.com/products/returns-reverse-logistics-management/reviews) RTO, customer returns, replacements **Who Is the Company Behind Returns & Reverse Logistics Management?** - **Seller:** [Ease Commerce Technologies](https://www.g2.com/sellers/ease-commerce-technologies) - **Year Founded:** 2022 - **HQ Location:** Bangalore, IN - **LinkedIn® Page:** https://www.linkedin.com/company/easecommercetechnologies/ (21 employees on LinkedIn®) ### 23. [Rever Smart Returns](https://www.g2.com/products/rever-smart-returns/reviews) REVER is the smart returns management software for e-commerce. Streamline your returns operations, reduce costs, and maximize revenue with REVERs cutting-edge returns management software built specifically for e-Commerce. **Who Is the Company Behind Rever Smart Returns?** - **Seller:** [Hermont RTSV S.L.](https://www.g2.com/sellers/hermont-rtsv-s-l) - **HQ Location:** Barcelona | Silicon Valley | London, ES - **LinkedIn® Page:** http://www.linkedin.com/company/itsrever (75 employees on LinkedIn®) ### 24. [RL Return Center](https://www.g2.com/products/rl-return-center/reviews) RL Return Center offers comprehensive returns management services designed to alleviate the complexities associated with product returns. By leveraging proprietary reverse logistics software, the company streamlines the entire returns process, enabling businesses to focus on sales growth without the burden of handling returned items. This approach not only protects brand integrity but also ensures that returns are managed efficiently and cost-effectively. Key Features and Functionality: - Reverse Logistics Software: Custom-developed to collect and analyze return data, facilitating informed decision-making and process optimization. - Direct Return Handling: Returns are shipped directly from customers to RL Return Center's facilities, eliminating the need for businesses to allocate resources for return processing. - Brand Protection: Utilizes unique B2C sales channels to resell returned inventory without competing with the client's primary markets, thereby safeguarding brand image. - Flexible Solutions: Offers both full-service returns management and software leasing options, allowing businesses to choose the level of involvement that suits their needs. Primary Value and Problem Solved: RL Return Center addresses the challenges businesses face with product returns by providing a seamless, efficient, and cost-effective solution. By outsourcing returns management, companies can reduce operational costs, reclaim valuable storage space, and focus on core business activities. Additionally, the data-driven insights offered by RL Return Center's software empower businesses to identify trends and implement strategies to minimize future returns, ultimately enhancing profitability and customer satisfaction. **Who Is the Company Behind RL Return Center?** - **Seller:** [RL Return Management](https://www.g2.com/sellers/rl-return-management) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 25. [RMAportal](https://www.g2.com/products/rmaportal/reviews) RMAPORTAL.COM is a leading cloud-based provider of B2C & B2B Returns Management Software for implementing your own ready-made, ready-to-use, self-service RMA Processing System (Return Merchandise/Material Authorization) & better Repair-Tracking of OEM and durable goods. Built for Real B2B Volume: Accelerating Multi-Item Return Submissions In manufacturing and distribution environments, returns rarely involve a single item. Business customers frequently submit requests containing dozens — or hundreds — of products tied to the same issue, shipment, or quality event. Conventional returns portals force users into repetitive manual entry — an approach designed for consumer retail scenarios that creates friction, delays, and inconsistent data when applied to B2B operations. **Who Is the Company Behind RMAportal?** - **Seller:** [RMAportal](https://www.g2.com/sellers/rmaportal) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ## What Is Returns Management Software? [Supply Chain & Logistics Software](https://www.g2.com/categories/supply-chain-logistics) ## What Software Categories Are Similar to Returns Management Software? - [Shipping Software](https://www.g2.com/categories/shipping) - [Package Tracking Software](https://www.g2.com/categories/package-tracking) - [Multicarrier Parcel Management Solutions Software](https://www.g2.com/categories/multicarrier-parcel-management-solutions)