There are many ways to get what you need.The interface is very good.The system reduces data dupkication and makes tracking and reporting easier.Many manual tasks are automated Review collected by and hosted on G2.com.

Many licenses are required.Implementation and maintanance is very expensive.There is a need of significant investment in training and support.Sometimes can be slow if there are much data. Review collected by and hosted on G2.com.

What I like best about SAP Field Service Management (FSM) is how it connects people, processes, and data in real time to turn field operations into a seamless, customer-centric experience. Review collected by and hosted on G2.com.

While SAP Field Service Management (FSM) is a powerful and comprehensive solution, deploying FSM, especially in large or highly customized SAP landscapes, can be time-consuming and requires strong change management, technical expertise, and process alignment. Review collected by and hosted on G2.com.

I like the ease of placing orders in the SAP system I use. The user design is very easy to understand, which I appreciate a lot. The initial setup of the system was also easy to understand and manage. Review collected by and hosted on G2.com.

There is nothing I don't like Review collected by and hosted on G2.com.

SAP Field Service Management excels in real-time scheduling, seamless mobile workflows, and faster issue resolution, improving both productivity and customer satisfaction. Review collected by and hosted on G2.com.

SAP Field Service Management can feel complex to set up, requires strong training for users, and customization can be time-consuming for specific business needs. Review collected by and hosted on G2.com.

I like that the interface of SAP Field Service Management is easy to use and very intuitive. People learn how to use it fast. The tool is very well done and helps the management of orders and HR to be easier. Review collected by and hosted on G2.com.

Nothing really Review collected by and hosted on G2.com.

Easy to use for a person that is not software savvy. Review collected by and hosted on G2.com.

compared to other field solutions, there was not really anything I did not like about it. Review collected by and hosted on G2.com.

I like the visibility and efficiency it brings across the entire service process. Review collected by and hosted on G2.com.

Because the system is so feature-rich, it can feel overwhelming at first, especially for dispatchers who are learning to use the scheduling board. Review collected by and hosted on G2.com.

What I appreciate most about SAP FSM is the way it seamlessly combines automation, mobility, and customer engagement. This integration not only helps businesses lower their costs but also enhances satisfaction for both employees and customers. Review collected by and hosted on G2.com.

My main concerns are the complexity, high cost, and steep learning curve, particularly when compared to simpler field service tools. Review collected by and hosted on G2.com.

IT IS AN EXCELLENT TOOL WHICH IS EASY AND SIMPLE TO USE AND HELPED US IN DIGITIGAL TRANSFORMATION, IT IS AFFORDABLE, WE HAVE TAKEN THIS PRODUCT TO IMPROVE CUSTOMER SERVICE, DRIVE INNOVATION IN FIELD SERVICE, TO IMPORVE BUSINESS OUTCOMES. IT HAS ACUTALLY HELPED US IN KEEPING STRONG CUSTOMER SUPPORT AND FOR STRONGER SERVICE EXPERTISE. Review collected by and hosted on G2.com.

IT CAN BE IMPROVED AS THE APP TAKES TOO MUCH TIME TO OPEN, TAKES A LOT OF BATTERY CONSUPMTION Review collected by and hosted on G2.com.

This app is one of the best to guarantee satisfaction to your customers. It is really ease to use and integrate with other software's that you might be using. It also has several features you could use on an everyday basis and the customer service is prompt to answer any questions you might have. Review collected by and hosted on G2.com.

It can be a little hard to get used to initially, but after that you get used to it. Review collected by and hosted on G2.com.