I appreciate SAP Field Service Management's flexibility, which made it user-friendly even when I was a beginner. This adaptability allowed me to identify and rectify errors efficiently. I find the control over usage across different managerial levels particularly beneficial, as it helps in reducing mistakes. The software's real-time scheduling and dispatching capabilities are invaluable, offering seamless coordination and operational efficiency. Additionally, it integrates well with other tools like SAP CRM for syncing customer information, which enhances its utility and maintains professionalism in management operations. Review collected by and hosted on G2.com.

I find the mobile app performance of SAP Field Service Management to be lacking, which can be frustrating when working remotely. Additionally, the cost and licensing fees are not favorable, as they seem high for what is offered. The initial setup process was also challenging compared to other software, which made the onboarding experience somewhat difficult. Review collected by and hosted on G2.com.

I find SAP Field Service Management useful and very effective. I value the ability to check KPIs and analyze because it gives me the opportunity to have all the information in one place with a very clear view on the results. I also appreciate that the initial setup was very easy and the steps were clear. Review collected by and hosted on G2.com.

I think it should have a better connection so it doesn’t need to log out every now and then, and the accessibility on the interface could be improved with a better design. Review collected by and hosted on G2.com.

I think the scheduling functionality is really nice, and also the mobile user interfaces for technicians.

It also fits well with the other SAP solutions for service business organisations.

Implementation is simple, when you integrated directly to S/4. Review collected by and hosted on G2.com.

I think this relates more to the overall architecture we have in place, but the integrations FSM > Service Cloud > S/4 makes it hard to have visibility on the issues.

On the mobile solution side we have had challenges when having very high amount of spare parts that need to be uploaded on field technician level to the system.

License price is sometimes an issue as well, for example in lower value adding services (e.g. cleaning). Maybe there could be lower cost option for simpler work. We have created custom BTP apps to lower the license cost, but that feels stupid when there is the needed functionality in place Review collected by and hosted on G2.com.

The AI features the are added really helped in real-life tracking and made the work easy and efficient. Use of dashboard is very useful in knowing the KPIs Review collected by and hosted on G2.com.

Offline functionality needs to be there in some sort. Also the mobile app not so user-friendly and very slow. Need some adjustment in these fields as per my saying. Review collected by and hosted on G2.com.

Best thing about sap is that everything is documented and every change can be followed up thoroughly. Interface is user friendly, it is extremely basic without any excessive design. Review collected by and hosted on G2.com.

There might be some excess functions that I personally don’t use, but might be of use for someone else inside the company. Some really basic functions are extremely slow. Review collected by and hosted on G2.com.

What I like best is the visibility and control it gives over field operations. I can see schedules, workloads, and job status in one place, which makes planning and decision making easier. The integration with other SAP systems also stands out, because it reduces duplicate work and keeps data consistent between the office and the field. Review collected by and hosted on G2.com.

The main drawback is the setup and learning effort. Configuration takes time and usually needs experienced users. New users need proper training before they become productive. Some workflows also feel rigid, which makes quick changes harder compared to lighter field service tools. Review collected by and hosted on G2.com.

I find SAP Field Service Management to be extremely beneficial in my IT role, as it helps me address issues that I couldn't have resolved before. The setup process was simple and straightforward, which made the initial adoption smooth and stress-free. I appreciate its test analysis feature, which I find particularly useful for my needs. The seamless integration with other software, such as Criterion, enhances its functionality and adds to the convenience. Overall, my satisfaction with all aspects of the service would compel me to purchase it again without any reservations. I also rate my likelihood of recommending it as a ten out of ten, which further underscores my positive experience with SAP Field Service Management. Review collected by and hosted on G2.com.

There is not much Review collected by and hosted on G2.com.

what i like most about SAP Field service management is the "Happy flow"which shows the seamless transition of data from the intial service trigger in the erp system to the dispatcher,then to the technicians mobile app, and finally back for invoicing Review collected by and hosted on G2.com.

As far as my time spent on SAP field service Management I dont have any negative points i noticed, but at times i had issues with automatic synchronization Review collected by and hosted on G2.com.

The ability to make on change on a work package, and it automatically updates throughout the database. I work at a facility that builds multiple ships at once, and this feature saves a lot of time. Review collected by and hosted on G2.com.

Sometimes it glitches and order reservations don’t populate properly. This means that I have to go back and create sometimes multiple change numbers just to fix one item. Review collected by and hosted on G2.com.

Integration with SAP ecosystem is from my point of view the best about it. Inventory billing, assets, customer service are just a few that can be connected Review collected by and hosted on G2.com.

Integration with other systems which is one thing the company i am working for is facing right now. Non-SAP systems integrations could require so lich effort. Review collected by and hosted on G2.com.