--- title: SAP Field Service Management Reviews meta\_title: 'SAP Field Service Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 73 reviews by the users' company size, role or industry to find out how SAP Field Service Management works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 73 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # SAP Field Service Management Reviews & Product Details Visit Website SAP Field Service Management (FSM) is a cloud-native, mobile-first solution that optimizes the end-to-end service process, from receiving a customer request to final invoicing. It transforms reactive repairs into proactive service engagements, ensuring operational excellence in the field. Powered by AI, FSM intelligently schedules the right technician with the correct skills and parts inventory, maximizing first-time fix rates and asset uptime. It features extensive mobile capabilities for technicians, including offline access to work orders, parts lists, and documentation. Seamlessly integrating with SAP's ERP core, FSM connects real-time service execution data directly to inventory, billing, and warranty processes, accelerating cash flow and boosting customer satisfaction. * * * Product Website SAP Field Service Management Seller [SAP](https://www.g2.com/sellers/sap) Discussions [SAP Field Service Management Community](https://www.g2.com/products/sap-field-service-management/discuss) Languages Supported Arabic, Czech, Danish, German, English, French, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Alejandro Barajas (Advocacy and Amplification, Global Customer Marketing CoE at SAP) Show More ## SAP Field Service Management Integrations (6) What do users say about integrations? Verified by SAP Field Service Management [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Antura ](https://www.g2.com/products/antura/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Access ](https://www.g2.com/products/microsoft-access/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Fabric ](https://www.g2.com/products/microsoft-fabric/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pipeline CRM ](https://www.g2.com/products/pipeline-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Cloud ERP (SAP S/4HANA Cloud) ](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Concur ](https://www.g2.com/products/sap-concur/reviews) Show More YS Yogesh S. Project Lead Enterprise (\> 1000 emp.) 11/16/2023 "Useful for day to day work of Pharma company sales reps" 5/5 What do you like best about SAP Field Service Management? We use SAP to capture time entry and other field rep activities like calls, emails, customer briefings etc. it is very effective for our field sales force team management. Review collected by and hosted on G2.com. What do you dislike about SAP Field Service Management? While the SAP is very useful and effective for overall field force service management however the data often tends to be bit raw and we could benefit from better overall data quality. Review collected by and hosted on G2.com. What problems is SAP Field Service Management solving and how is that benefiting you? SAP helps us capture critical day to day sales rep activities like calls, meetings and product briefings. It also helps capture rep attendance and time sheet entry. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AC Abhijit C. Small-Business (50 or fewer emp.) 11/23/2023 "User Friendly" 5/5 What do you like best about SAP Field Service Management? Short videos on each module to guide you through the whole process Review collected by and hosted on G2.com. What do you dislike about SAP Field Service Management? To many details available on the page might confuse you hence need to read it carefully. Review collected by and hosted on G2.com. What problems is SAP Field Service Management solving and how is that benefiting you? All you need is online avilability of the Word Orders and Resources details for the respective projects. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Facilities Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Facilities Services") UF Verified User in Facilities Services Small-Business (50 or fewer emp.) 11/25/2023 "Perfect FSM with SAP" 5/5 What do you like best about SAP Field Service Management? SAP is a great and very powerful tool. Field service management is very tedious task but become very easy to handle field managers, their skills and their tasks and current status etc. SAP has provided a very simple UI to manage the field services Review collected by and hosted on G2.com. What do you dislike about SAP Field Service Management? I mostly found it helpful almost always. So currently I do not have anything to dislike about the SAP FSM feature Review collected by and hosted on G2.com. What problems is SAP Field Service Management solving and how is that benefiting you? With the help SAP FSM feature our business was able to manage all field services like management of persons in field, the assets they have, their nearest warehouse to pickup the consumables etc information was very nicely handled by SAP FSM. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Shashi k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shashi k.") SK Shashi k. System Administrator Mid-Market (51-1000 emp.) 11/21/2023 "Handling asset management is very easy, most important employee satisfaction" 5/5 What do you like best about SAP Field Service Management? The sap Field service Management tool offers the functionality do were able to improve internal processes and integration for easy to use, Productive Workflow, providing value to the customer and also on the customer relationship in real time customer support. Review collected by and hosted on G2.com. What do you dislike about SAP Field Service Management? Required to improve customer feedback services. Review collected by and hosted on G2.com. What problems is SAP Field Service Management solving and how is that benefiting you? It helps us in coordinating a company field resources and industry leading services products. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Grzegorz P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Grzegorz P.") GP Grzegorz P. Lider zespołu IT / Scrum Master Enterprise (\> 1000 emp.) 11/22/2023 "Good organization for nubers of services provides by company" 3.5/5 What do you like best about SAP Field Service Management? A clean view, very easy acces, optimal structure, a lot of features available, easy to usage. Review collected by and hosted on G2.com. What do you dislike about SAP Field Service Management? Someties the structure looks to rough, sometimes there is problem with proper upadates the form. Review collected by and hosted on G2.com. What problems is SAP Field Service Management solving and how is that benefiting you? Optimal organizadtion of travel and expances, Working time and Absences, anual employee review, learning soutions, learning maps and sorage personal informations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mayank K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mayank K.") MK Mayank K. Senior System Engineer Enterprise (\> 1000 emp.) 11/20/2023 "Powerful tool for field service management" 4.5/5 What do you like best about SAP Field Service Management? Resolve costomer issues faster, proactive and AI field service management software helps to make better choices while reducing cost. Easy to use. Review collected by and hosted on G2.com. What do you dislike about SAP Field Service Management? App can be improved and cost can be budget friendly. Review collected by and hosted on G2.com. What problems is SAP Field Service Management solving and how is that benefiting you? Helps in making better decisions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Md Shakeel S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Md Shakeel S.") MS Md Shakeel S. Sr Software Engineer Mid-Market (51-1000 emp.) 11/19/2023 "Review SAP FSM" 4/5 What do you like best about SAP Field Service Management? Easy user interface and performance is good Review collected by and hosted on G2.com. What do you dislike about SAP Field Service Management? Older UI need to be update more intuitive Review collected by and hosted on G2.com. What problems is SAP Field Service Management solving and how is that benefiting you? We are in customer service to manage order and inventory accordingly, so we found SAP very helpful Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") UC Verified User in Consulting Enterprise (\> 1000 emp.) 11/21/2023 Business partner of the seller or seller's competitor, not included in G2 scores. "End user" 4/5 What do you like best about SAP Field Service Management? Supports a banch of functionalities, Used frenquently Review collected by and hosted on G2.com. What do you dislike about SAP Field Service Management? The User Interface its not the best requiring a lot of attention while using. Review collected by and hosted on G2.com. What problems is SAP Field Service Management solving and how is that benefiting you? Tracking payroll and general expenses Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") CC Verified User in Construction Mid-Market (51-1000 emp.) 9/16/2021 "FSM used case for construction company" 4/5 What do you like best about SAP Field Service Management? I like how easy it is because it is a mobile application, it is very easy for our clients to use just on their phone and to replace their old paperwork procedure. And more efficient for the work itself. Review collected by and hosted on G2.com. What do you dislike about SAP Field Service Management? I think the system needs to be in an internet environment which is a tiny inconvenience for the engineer in the construction field. However, they can upload all the information later on when the internet is back, but sometimes it causes errors and the whole procedure pause, and they need to ask for help from consultants like us. And since we design the system workflow for the clients but some parts are not very flexible for what the clients hope the system to present, such as the layout or the color of the user interface...etc. Review collected by and hosted on G2.com. Recommendations to others considering SAP Field Service Management: Very good for industries that need to do the works in person or be in the work field, very reactive and efficient, the user interface is very intuitive. And the communication between multiple users are very immediate. Review collected by and hosted on G2.com. What problems is SAP Field Service Management solving and how is that benefiting you? We are using FSM to replace their paperwork procedure on the construction field. Those engineers used to take lots of pictures and fill out lots of paper for the construction check, then bring them back to the office. After that, you would have to organize and sort that paperwork. A lot of time-consuming and cost of labor to just organize those paper files. Using FSM helps them a lot of time and make the procedure more straightforward, and the engineers can just focus on their profession! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Tafadzwa M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tafadzwa M.") TM Tafadzwa M. Sr. Manager - Advanced Water Treatment (AWT) Sales, Industry & Water, NA Enterprise (\> 1000 emp.) 4/29/2021 "SAP for purchase requisitions, approvals and MIGOs" 3.5/5 What do you like best about SAP Field Service Management? It's a central database to easily audit your requisition process as it's a step by step and assigned model Review collected by and hosted on G2.com. What do you dislike about SAP Field Service Management? Slow and complicated in setup, login and navigation. Not very user friendly; you have to use it frequently to get the hang of it Review collected by and hosted on G2.com. Recommendations to others considering SAP Field Service Management: Have key users that use the platform frequently to support new or less frequent users. Review collected by and hosted on G2.com. What problems is SAP Field Service Management solving and how is that benefiting you? Purchase requisitions, approvals Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/sap-field-service-management/pricing) SAP Field Service Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f3052eba4863206fcb85a1c55be4630e/visitour.png "Product Avatar Image") VISITOUR 4.5/5(1) [ Compare Now ](https://www.g2.com/compare/sap-field-service-management-vs-visitour) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e8df85e05eb598faf9af81da301a2e2b/oracle-field-service.jpg "Product Avatar Image") Siebel 3.9/5(23) [ Compare Now ](https://www.g2.com/compare/oracle-field-service-vs-sap-field-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3a71fba40151dc70320f4c77a71515c4/agentforce-field-service-formerly-salesforce-field-service.png "Product Avatar Image") Agentforce Field Service... 4.4/5(1,048) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-sap-field-service-management) ##### ##### SAP Field Service Management Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Behavior Monitoring After the Job Reports Analytics Billing & Invoicing Generative AI AI Text Summarization AI Image-to-Text [ View More Features ](https://www.g2.com/products/sap-field-service-management/features) ## Top-Rated Alternatives [ ![Agentforce Field Service (formerly Salesforce Field Service)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Field Service (formerly Salesforce Field Service)") Agentforce Field Service (formerly Salesforce Field Service) 4.4/5(1,048) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) [ ![Oracle Field Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oracle Field Service") Oracle Field Service 3.9/5(23) ](https://www.g2.com/products/oracle-field-service/reviews) [ ![Field Nation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Field Nation") Field Nation 4.5/5(408) ](https://www.g2.com/products/field-nation/reviews) [ View All Alternatives ](https://www.g2.com/products/sap-field-service-management/competitors/alternatives) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management) ##### Explore More [Top-rated e-commerce software for selling office supplies](https://www.g2.com/discussions/top-rated-e-commerce-software-for-selling-office-supplies)[What MDM system integrates with ERP and CRM platforms?](https://www.g2.com/discussions/what-mdm-system-integrates-with-erp-and-crm-platforms)[Best platforms for real-time data integration](https://www.g2.com/discussions/what-are-the-best-platforms-for-real-time-data-integration) [What application release orchestration tools have the best GitHub and GitLab integration out of the box so a DevOps team does not need custom connectors just to connect to its own repos?](https://www.g2.com/discussions/what-application-release-orchestration-tools-have-the-best-github-and-gitlab-integration-out-of-the-box-so-a-devops-team-does-not-need-custom-connectors-just-to-connect-to-its-own-repos)[Which accounts receivable system is best for startups](https://www.g2.com/discussions/which-accounts-receivable-system-is-best-for-startups)[Pros and Cons Details](https://www.g2.com/products/sap-field-service-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)