--- title: SAP Field Service Management Reviews meta\_title: 'SAP Field Service Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 73 reviews by the users' company size, role or industry to find out how SAP Field Service Management works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 73 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # SAP Field Service Management Reviews & Product Details Visit Website SAP Field Service Management (FSM) is a cloud-native, mobile-first solution that optimizes the end-to-end service process, from receiving a customer request to final invoicing. It transforms reactive repairs into proactive service engagements, ensuring operational excellence in the field. Powered by AI, FSM intelligently schedules the right technician with the correct skills and parts inventory, maximizing first-time fix rates and asset uptime. It features extensive mobile capabilities for technicians, including offline access to work orders, parts lists, and documentation. Seamlessly integrating with SAP's ERP core, FSM connects real-time service execution data directly to inventory, billing, and warranty processes, accelerating cash flow and boosting customer satisfaction. * * * Product Website SAP Field Service Management Seller [SAP](https://www.g2.com/sellers/sap) Discussions [SAP Field Service Management Community](https://www.g2.com/products/sap-field-service-management/discuss) Languages Supported Arabic, Czech, Danish, German, English, French, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Alejandro Barajas (Advocacy and Amplification, Global Customer Marketing CoE at SAP) Show More ## SAP Field Service Management Integrations (6) What do users say about integrations? Verified by SAP Field Service Management [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Antura ](https://www.g2.com/products/antura/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Access ](https://www.g2.com/products/microsoft-access/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Fabric ](https://www.g2.com/products/microsoft-fabric/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pipeline CRM ](https://www.g2.com/products/pipeline-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Cloud ERP (SAP S/4HANA Cloud) ](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Concur ](https://www.g2.com/products/sap-concur/reviews) Show More ![Ibrahim B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ibrahim B.") IB Ibrahim B. 11/6/2025 "Flexible but Pricey and Mobile App Needs Work" 3.5/5 What do you like best about SAP Field Service Management? I appreciate SAP Field Service Management's flexibility, which made it user-friendly even when I was a beginner. This adaptability allowed me to identify and rectify errors efficiently. I find the control over usage across different managerial levels particularly beneficial, as it helps in reducing mistakes. The software's real-time scheduling and dispatching capabilities are invaluable, offering seamless coordination and operational efficiency. Additionally, it integrates well with other tools like SAP CRM for syncing customer information, which enhances its utility and maintains professionalism in management operations. Review collected by and hosted on G2.com. What do you dislike about SAP Field Service Management? I find the mobile app performance of SAP Field Service Management to be lacking, which can be frustrating when working remotely. Additionally, the cost and licensing fees are not favorable, as they seem high for what is offered. The initial setup process was also challenging compared to other software, which made the onboarding experience somewhat difficult. Review collected by and hosted on G2.com. What problems is SAP Field Service Management solving and how is that benefiting you? I find SAP Field Service Management flexible for identifying errors and helps in managerial-level usage control, reducing mistakes with real-time scheduling and dispatching. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Maria Magdalena D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maria Magdalena D.") MD Maria Magdalena D. 1/19/2026 "Highly Effective with Easy Setup, Minor Connectivity Issues" 5/5 What do you like best about SAP Field Service Management? I find SAP Field Service Management useful and very effective. I value the ability to check KPIs and analyze because it gives me the opportunity to have all the information in one place with a very clear view on the results. I also appreciate that the initial setup was very easy and the steps were clear. Review collected by and hosted on G2.com. What do you dislike about SAP Field Service Management? I think it should have a better connection so it doesn’t need to log out every now and then, and the accessibility on the interface could be improved with a better design. Review collected by and hosted on G2.com. What problems is SAP Field Service Management solving and how is that benefiting you? SAP Field Service Management allows me to upload transport costs and access all information in one place with clear visibility on results, solving connection issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite VN Vesa N. Small-Business (50 or fewer emp.) 11/5/2025 "Excellent Scheduling and Intuitive Mobile Interface" 4.5/5 What do you like best about SAP Field Service Management? I think the scheduling functionality is really nice, and also the mobile user interfaces for technicians. It also fits well with the other SAP solutions for service business organisations. Implementation is simple, when you integrated directly to S/4. Review collected by and hosted on G2.com. What do you dislike about SAP Field Service Management? I think this relates more to the overall architecture we have in place, but the integrations FSM \> Service Cloud \> S/4 makes it hard to have visibility on the issues. On the mobile solution side we have had challenges when having very high amount of spare parts that need to be uploaded on field technician level to the system. License price is sometimes an issue as well, for example in lower value adding services (e.g. cleaning). Maybe there could be lower cost option for simpler work. We have created custom BTP apps to lower the license cost, but that feels stupid when there is the needed functionality in place Review collected by and hosted on G2.com. What problems is SAP Field Service Management solving and how is that benefiting you? Getting the service fleet work to one platform, having visibility on real time status of required maintenance work and the technicians. Reducing paper in the process, and data input. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") CR Verified User in Research Enterprise (\> 1000 emp.) 5/4/2026 "AI Features and Dashboard Make Work Easy and Efficient" 4/5 What do you like best about SAP Field Service Management? The AI features the are added really helped in real-life tracking and made the work easy and efficient. Use of dashboard is very useful in knowing the KPIs Review collected by and hosted on G2.com. What do you dislike about SAP Field Service Management? Offline functionality needs to be there in some sort. Also the mobile app not so user-friendly and very slow. Need some adjustment in these fields as per my saying. Review collected by and hosted on G2.com. What problems is SAP Field Service Management solving and how is that benefiting you? The biggest problem SAP has solved for our business is connectivity between the departments and this was a major is issue for us in the past. As for me, the AI help features helped in going through the app in ease. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Aleksandar Nikola D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aleksandar Nikola D.") AD Aleksandar Nikola D. Production Planner Enterprise (\> 1000 emp.) 11/19/2025 "Comprehensive Documentation Makes SAP Stand Out" 4/5 What do you like best about SAP Field Service Management? Best thing about sap is that everything is documented and every change can be followed up thoroughly. Interface is user friendly, it is extremely basic without any excessive design. Review collected by and hosted on G2.com. What do you dislike about SAP Field Service Management? There might be some excess functions that I personally don’t use, but might be of use for someone else inside the company. Some really basic functions are extremely slow. Review collected by and hosted on G2.com. What problems is SAP Field Service Management solving and how is that benefiting you? I am using SAP for production planning and order management from customers. It is being incredibly helpful as it is minimizing things I need to remember and is removing a lot of potential “overlooks” Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") UO Verified User in Oil & Energy Enterprise (\> 1000 emp.) 12/19/2025 "A reliable tool for managing complex field operations with strong SAP integration" 5/5 What do you like best about SAP Field Service Management? What I like best is the visibility and control it gives over field operations. I can see schedules, workloads, and job status in one place, which makes planning and decision making easier. The integration with other SAP systems also stands out, because it reduces duplicate work and keeps data consistent between the office and the field. Review collected by and hosted on G2.com. What do you dislike about SAP Field Service Management? The main drawback is the setup and learning effort. Configuration takes time and usually needs experienced users. New users need proper training before they become productive. Some workflows also feel rigid, which makes quick changes harder compared to lighter field service tools. Review collected by and hosted on G2.com. What problems is SAP Field Service Management solving and how is that benefiting you? It solves the lack of visibility and coordination between office teams and field technicians. Before using it, scheduling changes, job updates, and reporting relied on manual follow ups. With SAP Field Service Management, work status is updated in real time, scheduling is clearer, and fewer tasks fall through the cracks. This improves delivery reliability, reduces delays, and saves time for both the office and field teams. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sebastian A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sebastian A.") SA Sebastian A. Agriculture Technician Enterprise (\> 1000 emp.) 10/30/2025 "Efficient Setup, Solves IT Challenges Seamlessly" 5/5 What do you like best about SAP Field Service Management? I find SAP Field Service Management to be extremely beneficial in my IT role, as it helps me address issues that I couldn't have resolved before. The setup process was simple and straightforward, which made the initial adoption smooth and stress-free. I appreciate its test analysis feature, which I find particularly useful for my needs. The seamless integration with other software, such as Criterion, enhances its functionality and adds to the convenience. Overall, my satisfaction with all aspects of the service would compel me to purchase it again without any reservations. I also rate my likelihood of recommending it as a ten out of ten, which further underscores my positive experience with SAP Field Service Management. Review collected by and hosted on G2.com. What do you dislike about SAP Field Service Management? There is not much Review collected by and hosted on G2.com. What problems is SAP Field Service Management solving and how is that benefiting you? I find SAP Field Service Management solves problems I couldn't before, enhancing my IT capabilities. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") IC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 3/29/2026 "Seamless “Happy Flow” from ERP Trigger to Technician App and invoicing" 4/5 What do you like best about SAP Field Service Management? what i like most about SAP Field service management is the "Happy flow"which shows the seamless transition of data from the intial service trigger in the erp system to the dispatcher,then to the technicians mobile app, and finally back for invoicing Review collected by and hosted on G2.com. What do you dislike about SAP Field Service Management? As far as my time spent on SAP field service Management I dont have any negative points i noticed, but at times i had issues with automatic synchronization Review collected by and hosted on G2.com. What problems is SAP Field Service Management solving and how is that benefiting you? It highly helps one to follow real time data sychronization by brigding the gap between ERP and the field. It also helps me optimising dispatches and scheduling Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Lance S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lance S.") LS Lance S. PROD PLNG/ SCHEDULER II Enterprise (\> 1000 emp.) 10/31/2025 "Automatic Updates Across Database Make Work Effortless" 4/5 What do you like best about SAP Field Service Management? The ability to make on change on a work package, and it automatically updates throughout the database. I work at a facility that builds multiple ships at once, and this feature saves a lot of time. Review collected by and hosted on G2.com. What do you dislike about SAP Field Service Management? Sometimes it glitches and order reservations don’t populate properly. This means that I have to go back and create sometimes multiple change numbers just to fix one item. Review collected by and hosted on G2.com. What problems is SAP Field Service Management solving and how is that benefiting you? It is allowing us to track the material allocation for all 15-20 sumbmarines my department is working on at once. It also allows us to recall from previous hulls. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") IA Verified User in Automotive Mid-Market (51-1000 emp.) 5/8/2026 "Best-in-Class Integration Across the SAP Ecosystem" 5/5 What do you like best about SAP Field Service Management? Integration with SAP ecosystem is from my point of view the best about it. Inventory billing, assets, customer service are just a few that can be connected Review collected by and hosted on G2.com. What do you dislike about SAP Field Service Management? Integration with other systems which is one thing the company i am working for is facing right now. Non-SAP systems integrations could require so lich effort. Review collected by and hosted on G2.com. What problems is SAP Field Service Management solving and how is that benefiting you? SAP Field Service Management improves field service by assigning the right technician faster, reducing delays, travel costs, and boosting customer satisfaction. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/sap-field-service-management/pricing) SAP Field Service Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f3052eba4863206fcb85a1c55be4630e/visitour.png "Product Avatar Image") VISITOUR 4.5/5(1) [ Compare Now ](https://www.g2.com/compare/sap-field-service-management-vs-visitour) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e8df85e05eb598faf9af81da301a2e2b/oracle-field-service.jpg "Product Avatar Image") Siebel 3.9/5(23) [ Compare Now ](https://www.g2.com/compare/oracle-field-service-vs-sap-field-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3a71fba40151dc70320f4c77a71515c4/agentforce-field-service-formerly-salesforce-field-service.png "Product Avatar Image") Agentforce Field Service... 4.4/5(1,048) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-sap-field-service-management) ##### ##### SAP Field Service Management Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Behavior Monitoring After the Job Reports Analytics Billing & Invoicing Generative AI AI Text Summarization AI Image-to-Text [ View More Features ](https://www.g2.com/products/sap-field-service-management/features) ## Top-Rated Alternatives [ ![Agentforce Field Service (formerly Salesforce Field Service)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Field Service (formerly Salesforce Field Service)") Agentforce Field Service (formerly Salesforce Field Service) 4.4/5(1,048) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) [ ![Oracle Field Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oracle Field Service") Oracle Field Service 3.9/5(23) ](https://www.g2.com/products/oracle-field-service/reviews) [ ![Field Nation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Field Nation") Field Nation 4.5/5(408) ](https://www.g2.com/products/field-nation/reviews) [ View All Alternatives ](https://www.g2.com/products/sap-field-service-management/competitors/alternatives) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management) ##### Explore More [Top-rated e-commerce software for selling office supplies](https://www.g2.com/discussions/top-rated-e-commerce-software-for-selling-office-supplies)[What MDM system integrates with ERP and CRM platforms?](https://www.g2.com/discussions/what-mdm-system-integrates-with-erp-and-crm-platforms)[Best platforms for real-time data integration](https://www.g2.com/discussions/what-are-the-best-platforms-for-real-time-data-integration) [What application release orchestration tools have the best GitHub and GitLab integration out of the box so a DevOps team does not need custom connectors just to connect to its own repos?](https://www.g2.com/discussions/what-application-release-orchestration-tools-have-the-best-github-and-gitlab-integration-out-of-the-box-so-a-devops-team-does-not-need-custom-connectors-just-to-connect-to-its-own-repos)[Which accounts receivable system is best for startups](https://www.g2.com/discussions/which-accounts-receivable-system-is-best-for-startups)[Pros and Cons Details](https://www.g2.com/products/sap-field-service-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)