SAP Field Service Management Reviews & Product Details

SAP Field Service Management (FSM) is a cloud-native, mobile-first solution that optimizes the end-to-end service process, from receiving a customer request to final invoicing. It transforms reactive repairs into proactive service engagements, ensuring operational excellence in the field. Powered by AI, FSM intelligently schedules the right technician with the correct skills and parts inventory, maximizing first-time fix rates and asset uptime. It features extensive mobile capabilities for technicians, including offline access to work orders, parts lists, and documentation. Seamlessly integrating with SAP's ERP core, FSM connects real-time service execution data directly to inventory, billing, and warranty processes, accelerating cash flow and boosting customer satisfaction.

Product Website

Seller

SAP

Discussions

SAP Field Service Management Community

Languages Supported

Arabic, Czech, Danish, German, English, French, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional)

Product Description

Increase field service efficiency while ensuring SLA compliance with field service software Meet service demands consistently by organizing, planning, and dispatching resources with our field service solutions. Empower your workforce to effectively manage the complete lifecycle of service orders with automated processes and the ability to view orders in real time.

Overview by

Alejandro Barajas (Advocacy and Amplification, Global Customer Marketing CoE at SAP)

SAP Field Service Management Integrations

(1)

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CC

Verified User in Construction

Mid-Market (51-1000 emp.)

9/16/2021

"FSM used case for construction company"

4/5

What do you like best about SAP Field Service Management?

I like how easy it is because it is a mobile application, it is very easy for our clients to use just on their phone and to replace their old paperwork procedure. And more efficient for the work itself. Review collected by and hosted on G2.com.

What do you dislike about SAP Field Service Management?

I think the system needs to be in an internet environment which is a tiny inconvenience for the engineer in the construction field. However, they can upload all the information later on when the internet is back, but sometimes it causes errors and the whole procedure pause, and they need to ask for help from consultants like us.

And since we design the system workflow for the clients but some parts are not very flexible for what the clients hope the system to present, such as the layout or the color of the user interface...etc. Review collected by and hosted on G2.com.

Recommendations to others considering SAP Field Service Management:

Very good for industries that need to do the works in person or be in the work field, very reactive and efficient, the user interface is very intuitive. And the communication between multiple users are very immediate. Review collected by and hosted on G2.com.

What problems is SAP Field Service Management solving and how is that benefiting you?

We are using FSM to replace their paperwork procedure on the construction field. Those engineers used to take lots of pictures and fill out lots of paper for the construction check, then bring them back to the office. After that, you would have to organize and sort that paperwork. A lot of time-consuming and cost of labor to just organize those paper files. Using FSM helps them a lot of time and make the procedure more straightforward, and the engineers can just focus on their profession! Review collected by and hosted on G2.com.

TM

Tafadzwa M.

Sr. Manager - Advanced Water Treatment (AWT) Sales, Industry & Water, NA

Enterprise (> 1000 emp.)

4/29/2021

"SAP for purchase requisitions, approvals and MIGOs"

3.5/5

What do you like best about SAP Field Service Management?

It's a central database to easily audit your requisition process as it's a step by step and assigned model Review collected by and hosted on G2.com.

What do you dislike about SAP Field Service Management?

Slow and complicated in setup, login and navigation. Not very user friendly; you have to use it frequently to get the hang of it Review collected by and hosted on G2.com.

AT

Allison T.

Business Support Consultant (Materials Buyer)

Utilities

Enterprise (> 1000 emp.)

10/25/2017

"SAP Review"

4/5

What do you like best about SAP Field Service Management?

I like the reporting capabilities and ease of use after orientation to the system. Review collected by and hosted on G2.com.

What do you dislike about SAP Field Service Management?

I dislike the codes to get to different screens. You may not even know that a screen or option exists if you don't know the code to it. Review collected by and hosted on G2.com.

UM

Verified User in Marketing and Advertising

Enterprise (> 1000 emp.)

6/7/2016

"User Interface and Functionality Needs Updating"

1.5/5

What do you like best about SAP Field Service Management?

There aren't too many steps for entering my time sheets which is nice. The best part is the copy from previous day's hour function. Review collected by and hosted on G2.com.

What do you dislike about SAP Field Service Management?

Entering time is tedious- the system should remember previous schedules, especially if you work the same hours each week, and let you copy entire time sheets. Additionally, they don't provide detailed instructions for using other functions such as expense sheet entry. Password recovery is also a nightmare. Review collected by and hosted on G2.com.

What problems is SAP Field Service Management solving and how is that benefiting you?

I am required to use the FieldGlass tool by my employer, but if it were up to me I'd chose a newer software that's been updated more recently and has a more easy going and friendly user interface. The fact that there's not an easy to use mobile app is concerning given the potential is certainly there. Review collected by and hosted on G2.com.

CT

CHARITY T.

Administrative Assistant

Apparel & Fashion

Enterprise (> 1000 emp.)

5/3/2016

"Easy to Maneuver thru familair functions"

3.5/5

What do you like best about SAP Field Service Management?

The ability to set some parameters so they don't change Review collected by and hosted on G2.com.

What do you dislike about SAP Field Service Management?

Some fields can't be set to stay they same so that the same input doesn't;'t have to be keyed in repeatedly. Should be able to get to another screen on the screen you are currently using. Review collected by and hosted on G2.com.