--- title: SAP Customer Identity and Access Management Reviews meta_title: 'SAP Customer Identity and Access Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 30 reviews by the users' company size, role or industry to find out how SAP Customer Identity and Access Management works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 30 scale: '5' date_modified: '2026-07-13' parent_category: name: Identity Management url: https://www.g2.com/categories/identity-management --- # SAP Customer Identity and Access Management Reviews **Vendor:** SAP **Category:** [Customer Identity and Access Management (CIAM) Software](https://www.g2.com/categories/customer-identity-and-access-management-ciam) **Average Rating:** 4.1/5.0 **Total Reviews:** 30 ## About SAP Customer Identity and Access Management SAP CIAM for B2C is about creating relationships built on trust, security, and compliance. For the consumer, they receive an exceptional user experience, from frictionless authentication, engagement, and personalisation across every touchpoint, channel, and brand. For your business, leverage the unified customer identity to be used across your business, both front office and back office. Increase profitability and growth, at scale. Bonus: Our Enterprise Consent and Preference Management Solution is now part of CIAM B2C Customer Data Solutions: Customer Data Platform, Customer Identity and Access Management (CIAM) for B2C\*, Customer Identity and Access Management (CIAM) for B2B\*, \*Enterprise Consent and Access Management (ECPM) is now part of CIAM ## SAP Customer Identity and Access Management Pros & Cons **What users like:** - Users appreciate the **prompt and helpful customer support** from SAP, making implementation and learning easier. (2 reviews) - Users appreciate the **easy-to-use UI** of SAP Customer Identity and Access Management, facilitating quick customer relationship building. (2 reviews) - Users appreciate the **ease of use** of SAP Customer Identity and Access Management, enhancing customer relationships effortlessly. (2 reviews) - Users value the **easy-to-use UI and minimal learning curve** of SAP Customer Identity and Access Management. (2 reviews) - Users appreciate the **insightful analytics** of SAP Customer Identity, enabling effective consumer understanding through data analysis. (1 reviews) - Features (1 reviews) - Implementation Ease (1 reviews) - Security Protection (1 reviews) - Tools (1 reviews) **What users dislike:** - Users find the **complexity of integration** a significant barrier, often requiring expert assistance to overcome challenges. (2 reviews) - Users find the **complexity of integration with external services** to be a significant barrier, often requiring expert assistance. (1 reviews) - Users find the **complex setup** of SAP Customer Identity and Access Management challenging, which detracts from the user experience. (1 reviews) - Users find SAP Customer Identity and Access Management **expensive** compared to competitors with similar reliability and features. (1 reviews) - Users find **integration issues** with external services complex, often requiring expert consultation for successful implementation. (1 reviews) ## SAP Customer Identity and Access Management Reviews ### 1. SAP Customer Identity and Access Management for B2C **Rating:** 4.5/5.0 stars **Reviewed by:** Rajiv T. | Sr. Infrastructure Manager- IT, Pharmaceuticals, Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2023 **What do you like best about SAP Customer Identity and Access Management?** SAP Customer Identity and Access Management for B2C help us effectively manage and index structured and non-structured data in the system. It has enabled customer onboarding frictionless. **What do you dislike about SAP Customer Identity and Access Management?** SAP Customer Identity and Access Management for B2C are doing good in customer profile management, but we also require this data in our SAP s/4 hana. The integration was complicaticated. Otherwise, all good. **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** SAP Customer Identity and Access Management for B2C helped us maintain the non-structure data in proper index customer-wise and enabled social media engagement with customers. ### 2. EXPAND YOUR CUSTOMER BASE WITH SAP CIAM TOOL **Rating:** 3.5/5.0 stars **Reviewed by:** Irfanudeen S. | Inside sales specialist, E-Learning, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about SAP Customer Identity and Access Management?** The best about SAP Customer Data Solutions is its support system; learning new things and implementing them in our routine is a tricky thing SAP support team makes the process easy. SAP Customer Data Solutions offer high customization on data interface based on our requirements. The main feature is its security, which creates trust among the client base. **What do you dislike about SAP Customer Identity and Access Management?** SAP Customer Data Solutions' service is a drawback; it's costly compared to its competitors with the same reliability and branding as Adobe. Many complex features are there need to simplify like initial setup. **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** My organization uses SAP Customer Data Solutions as a CIAM (Customer Identity and Access Management) tool for B2B and B2C services.SAP Customer Data Solutions also offer us good data protection over sensitive client data. It also gives a single-point user experience across our websites, blogs, and application. ### 3. Good program that is essential for managing customer data. **Rating:** 4.0/5.0 stars **Reviewed by:** Michael H. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2023 **What do you like best about SAP Customer Identity and Access Management?** It offers an easy-to-use UI. I love that the learning curve is minimal and I was ready to go in no time. When I needed help, customer service was prompt. Using analytics, I've understood many of my consumers. Most problems can be handled through data analysis. **What do you dislike about SAP Customer Identity and Access Management?** Integration with external services presents the greatest barrier for this product. Because of its complexity, you should consult an expert before attempting integration. It would be beneficial if this procedure could be made easier. **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** With the use of consumer data analysis, we now have a far better grasp on our clientele. We may base our choices on real information about our customers. Many issues, shown by our data, have been addressed. ### 4. This is a must have identity management tool but lacks certain OOTB integration features **Rating:** 3.5/5.0 stars **Reviewed by:** Aseem A. | Senior Manager - CRM, Consumer Goods, Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2023 **What do you like best about SAP Customer Identity and Access Management?** It is able to provide a single seamless sign on capability by providing identity management and consent management features. it also has a good consoleto manage this easily . integration is easy whenever applicable using javascript code **What do you dislike about SAP Customer Identity and Access Management?** It still doesn't have ready out-of-the-box connectors for SAP products like SAP hybris and integration architecture is still a challenge. Integrating with other tools of CMS or other platform still remains challenging. **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** we have multiple customer-facing interfaces and websites and each has its own user management system. With gigya or SAP CIAM - we aim to solve the problem of creating one customer identity and profile which can be used for single sign on across these different customer touch points. we will also use this for consent management ### 5. SAP Customer Identity and Access Management for B2C **Rating:** 4.5/5.0 stars **Reviewed by:** Ravi S. | Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2023 **What do you like best about SAP Customer Identity and Access Management?** SAP Customer Identity and Access Management for B2C is an excellent platform for customer engagement. Easy to register the customer and share the product catalog. It has one of the best customer profile management capabilities and maintains security per standard guidelines. **What do you dislike about SAP Customer Identity and Access Management?** SAP Customer Identity and Access Management for B2C have integration with lots of Social media but the refresh rate is slow. **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** SAP Customer Identity and Access Management for B2C helping us to manage customers' profiles and implemented MFA for more security for our customers. ### 6. Easy Customer Understating and Consent Marketing Made Easy With SAP Customer Data **Rating:** 4.5/5.0 stars **Reviewed by:** Bob K. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2023 **What do you like best about SAP Customer Identity and Access Management?** When it comes to growing custom base, SAP Customer Data makes it easy thanks to consent marketing With SAP Customer Data, we have an easy time understanding our customers Thanks to this tool, we have made it easy to build Customer relationships **What do you dislike about SAP Customer Identity and Access Management?** I have had zero dislikes. The software has effortlessly met our needs **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** The software makes customer identify easy and has made Consent marketing easy ### 7. My experience with SAP Customer Identity and Access Management for B2C **Rating:** 3.5/5.0 stars **Reviewed by:** Sudhakar J. | Enterprise Architect & Practice Lead, CoE (Innovation & Digital Transformation), Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about SAP Customer Identity and Access Management?** There are multiple things i liked about SAP Customer Identity and Access Management for B2C. Here are few that i are my favorites: - UI builders - Ease of Maintenance of structured and unstructured data - Multiple authentications options **What do you dislike about SAP Customer Identity and Access Management?** Although SAP Customer Identity and Access Management for B2C are evolving with time and at the same time, there are a few which need further improvements, such as: - First-time setup is time-consuming - Workflows are complex, which can be simplified - Third-party integrations can be simpliefied **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** SAP Customer Identity and Access Management for B2C helped us manage the customer data and profile without issues. It helped us to build the trust as we were expanding across the globe. Integration with other application streamlined end to end process. ### 8. Customer engagement has improved significantly, and we have more satisfied customers now **Rating:** 5.0/5.0 stars **Reviewed by:** Eric M. | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about SAP Customer Identity and Access Management?** We deal with hundreds of customers, and the product helps us fulfill their expectations as their chosen business partner **What do you dislike about SAP Customer Identity and Access Management?** I enjoyed using the product, and I have not encountered any downside **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** Helps manage customer engagements cycle, eliminating back and forth, especially when they are dealing with multiple sales agents ### 9. Review on SAP Customer identity and access management for B2C. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2023 **What do you like best about SAP Customer Identity and Access Management?** SAP customer identity and access management occurs multiple channels and website and it is designed to integrate with wide range of applications and system. **What do you dislike about SAP Customer Identity and Access Management?** It has some common dislike and challange associated with and customer identity and access management solutions can be complex and timing consuming process. **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** SAP Customer identity and access management is solved several problem associate with customer identity and digital resources. ### 10. SAP Customer Identity and Access Management for B2C: Safeguard your Data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2023 **What do you like best about SAP Customer Identity and Access Management?** SAP CIAM helps organizations to secure the identity of their partner and customer data. Manages consent and access control for organization. **What do you dislike about SAP Customer Identity and Access Management?** There is nothing to dislike about this tool. Provides the best service. **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** SAP CIAM consist of best authorization management. Provides nice and simple user interface. ### 11. Best Tool to Manage Customer Data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2023 **What do you like best about SAP Customer Identity and Access Management?** Single seamless log on is the best feature that I liked most about this tool and that works in integration with customer identity management. **What do you dislike about SAP Customer Identity and Access Management?** As of now nothing to dislike. This tool is helping us a lot. **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** The tool is helping us to get to know the customer behavior with AI powered real time data processing that helps us to improve customer relations. ### 12. Identity management tool for b2c **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about SAP Customer Identity and Access Management?** Sso login for multi device and multi factor. **What do you dislike about SAP Customer Identity and Access Management?** Nothing as of now for this tool cause not experience in depth feature but all good what i experienced till now. **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** Excellent use case for identity and access management for small enterprises for their customer. ### 13. Review for B2C identity and access management **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay K. | IT Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2023 **What do you like best about SAP Customer Identity and Access Management?** Would like to say what features makes stand out this product form other tool are passwords management, prevention from hacker attacks, user access management **What do you dislike about SAP Customer Identity and Access Management?** No dislikes to say as if now all good to go **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** Helping our vendors in customers password management and their secure log ins ### 14. Review of SAP Customer Identity and Access Management for B2C **Rating:** 3.0/5.0 stars **Reviewed by:** Inês M. | ServiceNow Business Analyst , Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about SAP Customer Identity and Access Management?** - Authentication Options - MFA support - Friendly UI **What do you dislike about SAP Customer Identity and Access Management?** - Not easy and quite time consuming to admin - Integrations with third parties are not easy to configure **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** Ensures a secure, correct and easy authentication from the customers or a large organisation, which otherwise would be very difficult to control. ### 15. SAP customer Identity And Access Management for B2C - Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about SAP Customer Identity and Access Management?** This tool is helping us in improving customer onboarding experiences, develop better relationship using engagement strategy, helping in more collaboration. **What do you dislike about SAP Customer Identity and Access Management?** As such nothing to dislike about this tool, everything is good. **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** This tool is helping to protect from identity risks. It is very easier to access multiple sites with its single sign on and password less authentication system. ### 16. The Best tool for identity Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about SAP Customer Identity and Access Management?** I like the single sign on and passwordless authentication feature in this awesome tool. Very useful for the secure access of data inside the organization. **What do you dislike about SAP Customer Identity and Access Management?** Nothing to dislike. This tool is providing very useful features. **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** This tool is helping to access the all sites with atmost security with its single sign on features. Reduces the headache to just go through authentication process for every single sites we are using. ### 17. Useful tool for customer data identity management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2023 **What do you like best about SAP Customer Identity and Access Management?** This SAP CIAM has best features for our customer data info handling like user or customer identity authentication protection **What do you dislike about SAP Customer Identity and Access Management?** No as such to dislike about SAP CIAM for now **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** Using to secure our customer data identity and sso login etc ### 18. Nice Product! **Rating:** 4.5/5.0 stars **Reviewed by:** Manish D. | Functional Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about SAP Customer Identity and Access Management?** Role-based authorization management is quite good **What do you dislike about SAP Customer Identity and Access Management?** Initial setup takes time which can be improved **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** It allows business users for secure access to their solution or task ### 19. Easy and best software to access customer identity and to manage orders **Rating:** 4.5/5.0 stars **Reviewed by:** Akansha A. | Marketing coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2020 **What do you like best about SAP Customer Identity and Access Management?** It is reliable and productive software to use. It helps in managing order loading and billing very easily. It provides access to every detail of the order which makes it feasible and detail oriented. **What do you dislike about SAP Customer Identity and Access Management?** The main thing that I dislike is that it requires SSO to operate. It also requires a lot of understanding and training to operate it. **Recommendations to others considering SAP Customer Identity and Access Management:** The best software in the organization to have to manage the orders and customer details. It is a constant and reliable software to make the work efficient and effective. **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** The main thing that I solve with this is to get every detail of the orders and also the customer management details. The T-codes given here is very useful to track and get in touch with every detail of the loading and billing of the order. ### 20. Best ERP tool for any enterprise **Rating:** 4.5/5.0 stars **Reviewed by:** Soumyadip R. | Campus Ambassador, Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2020 **What do you like best about SAP Customer Identity and Access Management?** It is all in one tool for managing information flow in a company and keep a track of all the processes in an easy and convenient way. It is the most efficient ERP tool **What do you dislike about SAP Customer Identity and Access Management?** The UI may be improved in my opinion and if any human error happens then we need t run through the entire system, instead, if any AI can be introduced which can resolve this issue, then it will be more effective for any enterprise. **Recommendations to others considering SAP Customer Identity and Access Management:** One can think to implement this tool where ERP is required, it really helps to continue the overall flow of all department and customer is the key factor of any company. **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** It helps me to connect website and app users of my organization, overall it helps me to manage customer management in my enterprise. ### 21. Good system easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about SAP Customer Identity and Access Management?** It is easy to understand and navigate and offers good support **What do you dislike about SAP Customer Identity and Access Management?** Very repetitive sometimes however makes it easy to remember **Recommendations to others considering SAP Customer Identity and Access Management:** Good system **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** It makes work load easier and easy to maintain ### 22. Expand customer base **Rating:** 2.5/5.0 stars **Reviewed by:** Swapnil K. | Mr , Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2019 **What do you like best about SAP Customer Identity and Access Management?** Customer identity and consent allows you to identify, engage and centrally manage your end customers preferential consent settings **What do you dislike about SAP Customer Identity and Access Management?** Not as reliable as amazon. Product penetration and trust. Reliability. End to end solutions missing. No mobile data access for security and monitoring. **Recommendations to others considering SAP Customer Identity and Access Management:** Explore all the cloud solutions at disposal. Based on your immediate business needs and feasibility, timeline, strategic needs and business demands, evaluate each solution and take a decision **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** Customer identification and profiling with preference on consent. ### 23. SAP is a great tool to manage orders. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2019 **What do you like best about SAP Customer Identity and Access Management?** I like the quick way to pull up details on each order. Just put in the document number and it pulls all the data from that order all in on place. **What do you dislike about SAP Customer Identity and Access Management?** I dislike the long process it takes to set up and get access to it. **Recommendations to others considering SAP Customer Identity and Access Management:** I recommend this tool to help businesses stay organized and provide a easy access to orders, with all information you need to invoice and transport. It takes a little while to get set up, but once it the application it is very easy to use and train employees. **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** SAP solves the problem of losing order information, but storing all order in one place. ### 24. Director, Digital Analytics **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Sports | Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2018 **What do you like best about SAP Customer Identity and Access Management?** GIGYA is the best vendor out there for us in managing our fantasy platforms across our website and obtaining demographics on those fantasy users for us. **What do you dislike about SAP Customer Identity and Access Management?** It is not connected to our mobile app which **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** Being able to obtain demographics on all our fantasy users is imperative to our marketing campaigns to segment them and target accordingly ### 25. Difficult configuration and implementation even for the simplest of things **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2017 **What do you like best about SAP Customer Identity and Access Management?** At first a lot of things i.e. their range of services (like share, social login, ratings etc.), but afterword, as we went through configuration and implementation, I started disliking many of these things **What do you dislike about SAP Customer Identity and Access Management?** It is difficult to configure things. The gigya console does a terrible job in giving you options, at least when I used it a long time ago. Ratings: Out of the box doesn't allow you to change layout, or enable/disable features like commenting. Share: I received terrible customer service around enabling simple share options for our site. It is difficult to customize it for your look and feel, their share code isn't optimized for the web. Support: I find it bad. All they do is send you links to documents. They don't take the time to understand your site structure, instead they try to understand the issue only from a high level (support should get into the weeds of the issue), and send you links that contain lines and lines of code and functions and methods. Their effort estimates are extremely high i.e. if you are working on a custom functionality with their support, and have to pay for the hours, their hour estimates (how long would it take to do something) are really high. their Analytics isn't that great either ... gives you the high level/popular analytics but cannot go into details as in "who shared what article where", "which article was shared where and how many times" **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** We are using it mainly for social share ### 26. Good **Rating:** 2.5/5.0 stars **Reviewed by:** neeraj s. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2017 **What do you like best about SAP Customer Identity and Access Management?** Gigya has been a good partner to track social identity software for our comapny **What do you dislike about SAP Customer Identity and Access Management?** nothing specific i guess the integeration is amazing **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** social identity ### 27. My experience with Gigya **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda C. | Technical Correspondent, Publishing, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2016 **What do you like best about SAP Customer Identity and Access Management?** My favorite aspect of Gigya is how easy it is to use. I can easily assist our customers with their site registration accounts by quickly pulling up their account in Gigya. **What do you dislike about SAP Customer Identity and Access Management?** In my experience so far, I don't have anything that I dislike about Gigya. **Recommendations to others considering SAP Customer Identity and Access Management:** I would recommend this product. **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** Gigya allows me to help our customers with registering for our website and managing their accounts. ### 28. Registration as a Service is everything we hoped it would be and Gigya wants to show us more. **Rating:** 5.0/5.0 stars **Reviewed by:** Joel W. | Product Owner, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2014 **What do you like best about SAP Customer Identity and Access Management?** As users of Registration as a Service I like the ability to manage and query all user data from Identity Storage. We are also leveraging the Single Sing On feature which works really well. Our user registration process is greatly improved from the days of managing registration on our own. Nesrine Williams and the entire customer support organization have been extremely helpful throughout our implementation! I felt like we needed a little extra hand holding and we received all the support we asked for with a great attitude. **What do you dislike about SAP Customer Identity and Access Management?** Our development team is distributed (US East Coast and India) and the Gigya team we worked with was US West Coast. When we were working on some of the more complex portions of our implementation the time difference did slow the pace. Never by more than a day and it is not Gigya's fault that we are not located in the same time zone. This is just a potential issue that could impact some organizations if time is a critical factor not managed on the front end. **Recommendations to others considering SAP Customer Identity and Access Management:** Read the documentation, ask questions, follow best practices and hope you get to work with Nesrine, Amy and Marshall. **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** Social login, commenting, and reliable easy user management are what we initially intended to leverage Gigya's service for. On top of that, we have account service people that touch base and ask questions that allow them to understand our business goals and almost always have constructive ideas on how the service we already have may be able to help us achieve those goals. ### 29. Gigya is Great **Rating:** 4.5/5.0 stars **Reviewed by:** Dan S. | Technical Systems Analyst - Web Applications, Food Production, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2014 **What do you like best about SAP Customer Identity and Access Management?** Gigya's speed of implementation by our developers and friendly helpful customer support (Nesrine has been over the top helpful!) **What do you dislike about SAP Customer Identity and Access Management?** Nothing stands out hugely here. Some documentation needs updating with new socialize.js links. **Recommendations to others considering SAP Customer Identity and Access Management:** Always ask questions and read the documentation. **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** The ability to have someone manage the many social networks we use for Social sign in, so that we only have to manage one consistent API! ### 30. Knowledgeable, quick to respond, and helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Travis O. | Senior Manager, Project Delivery, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2014 **What do you like best about SAP Customer Identity and Access Management?** Jeff (client service manager) is always very quick to reply to questions, requests, or research and is a pleasure to work with. **What do you dislike about SAP Customer Identity and Access Management?** Time zone differences (Pacific) can be challenging for urgent items first thing in the morning. **What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?** Our primary goals are to identify user actions in the social space and Gigya has partnered with us to make that happen. ## SAP Customer Identity and Access Management Discussions - [What is SAP Customer Identity and Access Management for B2C used for?](https://www.g2.com/discussions/what-is-sap-customer-identity-and-access-management-for-b2c-used-for) - [View SAP Customer Identity and Access Management pricing details and edition comparison](https://www.g2.com/products/sap-customer-identity-and-access-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-15+22%3A16%3A52+-0500&secure%5Bsession_id%5D=eb0bee19-761c-412f-98ba-2cf0ced27f91&secure%5Btoken%5D=843204bfaf0ccb0299ddd37c270e1ebf75ddd1fdc5138450476cdca996e6fb99&format=llm_user) ## SAP Customer Identity and Access Management Features **Authentication Options** - Authentication User experience - Supports Required Authentication systems - Multi-Factor Authentication - Supports Required Authentication Methods/Protocols - Federation/SAML support (idp) - Federation/SAML support (sp) **Authentication type** - SMS-Based - Voice-Based Telephony - Email-Based - Hardware Token-Based - Software Token - Biometric Factor - Mobile-Push - Risk-Based Authentication **Administration** - Bi-Directional Identity Synchronization - Policy Management - Cloud Directory - Application Integrations **Functionality** - Self-registration and self-service - Authentication - Scalability - Consent and preference management - Social login - Customer data linking **Functionality** - FIDO2-compliant - Works with hardware security keys - Multiple authentication methods - Offline or no-phone solution **Access Control Types** - Endpoint access - Local Access - Remote Access - Partner Access - Supports BYOD users **Functionality** - Multi-Device Sync - Backup **AI Authentication Risk Management - Customer Identity and Access Management (CIAM)** - Adaptive MFA - Anomaly Detection - Fraudulent Login Detection - Adaptive Authentication Policies - Risk-Based Authentication **Administration** - Ease of installation on server - Password Policy Enforcement - Administration Console - Ease of connecting applications - Self Service Password Administration **Implementation** - Easy Setup - Mobile SDK - Web SDK **AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)** - Behavioral Biometric Analysis - Liveness Detection **Platform** - Multiple Operating system support - Multi-Domain Support - Cross Browser support - Fail over protection - Reporting - Auditing - Third Party Web Services support **AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)** - Account Recovery Assistants - Constraint Enforcement ## Top SAP Customer Identity and Access Management Alternatives - [Okta](https://www.g2.com/products/okta/reviews) - 4.5/5.0 (1,287 reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - 4.5/5.0 (873 reviews) - [Frontegg](https://www.g2.com/products/frontegg/reviews) - 4.8/5.0 (362 reviews)