--- title: SAP Customer Identity and Access Management Reviews meta\_title: 'SAP Customer Identity and Access Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 30 reviews by the users' company size, role or industry to find out how SAP Customer Identity and Access Management works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 30 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Identity Management url: https://www.g2.com/categories/identity-management --- # SAP Customer Identity and Access Management Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by SAP Customer Identity and Access Management but has limited features. Are you part of the SAP Customer Identity and Access Management team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! SAP CIAM for B2C is about creating relationships built on trust, security, and compliance. For the consumer, they receive an exceptional user experience, from frictionless authentication, engagement, and personalisation across every touchpoint, channel, and brand. For your business, leverage the unified customer identity to be used across your business, both front office and back office. Increase profitability and growth, at scale. Bonus: Our Enterprise Consent and Preference Management Solution is now part of CIAM B2C Customer Data Solutions: Customer Data Platform, Customer Identity and Access Management (CIAM) for B2C\*, Customer Identity and Access Management (CIAM) for B2B\*, \*Enterprise Consent and Access Management (ECPM) is now part of CIAM * * * Seller [SAP](https://www.g2.com/sellers/sap) Discussions [SAP Customer Identity and Access Management Community](https://www.g2.com/products/sap-customer-identity-and-access-management/discuss) Solution Type All-in-One Overview by Ratul Shah Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/sap-customer-identity-and-access-management/pricing) ## Top-Rated Alternatives [ ![Okta](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Okta") Okta 4.5/5(1,366) ](https://www.g2.com/products/okta/reviews) [ ![Microsoft Entra ID](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Microsoft Entra ID") Microsoft Entra ID 4.5/5(912) ](https://www.g2.com/products/microsoft-entra-id/reviews) [ ![Frontegg](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Frontegg") Frontegg 4.8/5(365) ](https://www.g2.com/products/frontegg/reviews) [ View All Alternatives ](https://www.g2.com/products/sap-customer-identity-and-access-management/competitors/alternatives) ## User Insights Average based on 30 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") UT Verified User in Transportation/Trucking/Railroad Enterprise (\> 1000 emp.) 11/19/2019 "Good system easy to use " 4/5 What do you like best about SAP Customer Identity and Access Management? It is easy to understand and navigate and offers good support Review collected by and hosted on G2.com. What do you dislike about SAP Customer Identity and Access Management? Very repetitive sometimes however makes it easy to remember Review collected by and hosted on G2.com. Recommendations to others considering SAP Customer Identity and Access Management: Good system Review collected by and hosted on G2.com. What problems is SAP Customer Identity and Access Management solving and how is that benefiting you? It makes work load easier and easy to maintain Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SK Swapnil K. Mr Small-Business (50 or fewer emp.) 4/8/2019 "Expand customer base" 2.5/5 What do you like best about SAP Customer Identity and Access Management? Customer identity and consent allows you to identify, engage and centrally manage your end customers preferential consent settings Review collected by and hosted on G2.com. What do you dislike about SAP Customer Identity and Access Management? Not as reliable as amazon. Product penetration and trust. Reliability. End to end solutions missing. No mobile data access for security and monitoring. Review collected by and hosted on G2.com. Recommendations to others considering SAP Customer Identity and Access Management: Explore all the cloud solutions at disposal. Based on your immediate business needs and feasibility, timeline, strategic needs and business demands, evaluate each solution and take a decision Review collected by and hosted on G2.com. What problems is SAP Customer Identity and Access Management solving and how is that benefiting you? Customer identification and profiling with preference on consent. Review collected by and hosted on G2.com. Show More 4/10/2019 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") UT Verified User in Transportation/Trucking/Railroad Enterprise (\> 1000 emp.) 4/8/2019 "SAP is a great tool to manage orders." 4/5 What do you like best about SAP Customer Identity and Access Management? I like the quick way to pull up details on each order. Just put in the document number and it pulls all the data from that order all in on place. Review collected by and hosted on G2.com. What do you dislike about SAP Customer Identity and Access Management? I dislike the long process it takes to set up and get access to it. Review collected by and hosted on G2.com. Recommendations to others considering SAP Customer Identity and Access Management: I recommend this tool to help businesses stay organized and provide a easy access to orders, with all information you need to invoice and transport. It takes a little while to get set up, but once it the application it is very easy to use and train employees. Review collected by and hosted on G2.com. What problems is SAP Customer Identity and Access Management solving and how is that benefiting you? SAP solves the problem of losing order information, but storing all order in one place. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Sports](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Sports") US Verified User in Sports Enterprise (\> 1000 emp.) 1/26/2018 "Director, Digital Analytics" 2/5 What do you like best about SAP Customer Identity and Access Management? GIGYA is the best vendor out there for us in managing our fantasy platforms across our website and obtaining demographics on those fantasy users for us. Review collected by and hosted on G2.com. What do you dislike about SAP Customer Identity and Access Management? It is not connected to our mobile app which Review collected by and hosted on G2.com. What problems is SAP Customer Identity and Access Management solving and how is that benefiting you? Being able to obtain demographics on all our fantasy users is imperative to our marketing campaigns to segment them and target accordingly Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Enterprise (\> 1000 emp.) 5/12/2017 "Difficult configuration and implementation even for the simplest of things" 1/5 What do you like best about SAP Customer Identity and Access Management? At first a lot of things i.e. their range of services (like share, social login, ratings etc.), but afterword, as we went through configuration and implementation, I started disliking many of these things Review collected by and hosted on G2.com. What do you dislike about SAP Customer Identity and Access Management? It is difficult to configure things. The gigya console does a terrible job in giving you options, at least when I used it a long time ago. Ratings: Out of the box doesn't allow you to change layout, or enable/disable features like commenting. Share: I received terrible customer service around enabling simple share options for our site. It is difficult to customize it for your look and feel, their share code isn't optimized for the web. Support: I find it bad. All they do is send you links to documents. They don't take the time to understand your site structure, instead they try to understand the issue only from a high level (support should get into the weeds of the issue), and send you links that contain lines and lines of code and functions and methods. Their effort estimates are extremely high i.e. if you are working on a custom functionality with their support, and have to pay for the hours, their hour estimates (how long would it take to do something) are really high. their Analytics isn't that great either ... gives you the high level/popular analytics but cannot go into details as in "who shared what article where", "which article was shared where and how many times" Review collected by and hosted on G2.com. What problems is SAP Customer Identity and Access Management solving and how is that benefiting you? We are using it mainly for social share Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite NS neeraj s. Mid-Market (51-1000 emp.) 11/7/2017 "Good" 2.5/5 What do you like best about SAP Customer Identity and Access Management? Gigya has been a good partner to track social identity software for our comapny Review collected by and hosted on G2.com. What do you dislike about SAP Customer Identity and Access Management? nothing specific i guess the integeration is amazing Review collected by and hosted on G2.com. What problems is SAP Customer Identity and Access Management solving and how is that benefiting you? social identity Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Amanda C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda C.") AC Amanda C. Technical Correspondent Publishing Mid-Market (51-1000 emp.) 1/13/2016 "My experience with Gigya" 4.5/5 What do you like best about SAP Customer Identity and Access Management? My favorite aspect of Gigya is how easy it is to use. I can easily assist our customers with their site registration accounts by quickly pulling up their account in Gigya. Review collected by and hosted on G2.com. What do you dislike about SAP Customer Identity and Access Management? In my experience so far, I don't have anything that I dislike about Gigya. Review collected by and hosted on G2.com. Recommendations to others considering SAP Customer Identity and Access Management: I would recommend this product. Review collected by and hosted on G2.com. What problems is SAP Customer Identity and Access Management solving and how is that benefiting you? Gigya allows me to help our customers with registering for our website and managing their accounts. Review collected by and hosted on G2.com. Show More 1/20/2016 Current UserValidated ReviewerIncentivizedSource: G2 invite JW Joel W. Product Owner Marketing and Advertising Mid-Market (51-1000 emp.) 7/24/2014 "Registration as a Service is everything we hoped it would be and Gigya wants to show us more." 5/5 What do you like best about SAP Customer Identity and Access Management? As users of Registration as a Service I like the ability to manage and query all user data from Identity Storage. We are also leveraging the Single Sing On feature which works really well. Our user registration process is greatly improved from the days of managing registration on our own. Nesrine Williams and the entire customer support organization have been extremely helpful throughout our implementation! I felt like we needed a little extra hand holding and we received all the support we asked for with a great attitude. Review collected by and hosted on G2.com. What do you dislike about SAP Customer Identity and Access Management? Our development team is distributed (US East Coast and India) and the Gigya team we worked with was US West Coast. When we were working on some of the more complex portions of our implementation the time difference did slow the pace. Never by more than a day and it is not Gigya's fault that we are not located in the same time zone. This is just a potential issue that could impact some organizations if time is a critical factor not managed on the front end. Review collected by and hosted on G2.com. Recommendations to others considering SAP Customer Identity and Access Management: Read the documentation, ask questions, follow best practices and hope you get to work with Nesrine, Amy and Marshall. Review collected by and hosted on G2.com. What problems is SAP Customer Identity and Access Management solving and how is that benefiting you? Social login, commenting, and reliable easy user management are what we initially intended to leverage Gigya's service for. On top of that, we have account service people that touch base and ask questions that allow them to understand our business goals and almost always have constructive ideas on how the service we already have may be able to help us achieve those goals. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Dan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan S.") DS Dan S. Technical Systems Analyst - Web Applications Food Production Enterprise (\> 1000 emp.) 7/24/2014 "Gigya is Great" 4.5/5 What do you like best about SAP Customer Identity and Access Management? Gigya's speed of implementation by our developers and friendly helpful customer support (Nesrine has been over the top helpful!) Review collected by and hosted on G2.com. What do you dislike about SAP Customer Identity and Access Management? Nothing stands out hugely here. Some documentation needs updating with new socialize.js links. Review collected by and hosted on G2.com. Recommendations to others considering SAP Customer Identity and Access Management: Always ask questions and read the documentation. Review collected by and hosted on G2.com. What problems is SAP Customer Identity and Access Management solving and how is that benefiting you? The ability to have someone manage the many social networks we use for Social sign in, so that we only have to manage one consistent API! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Travis O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Travis O.") TO Travis O. Senior Manager, Project Delivery Marketing and Advertising Enterprise (\> 1000 emp.) 7/29/2014 "Knowledgeable, quick to respond, and helpful" 4/5 What do you like best about SAP Customer Identity and Access Management? Jeff (client service manager) is always very quick to reply to questions, requests, or research and is a pleasure to work with. Review collected by and hosted on G2.com. What do you dislike about SAP Customer Identity and Access Management? Time zone differences (Pacific) can be challenging for urgent items first thing in the morning. Review collected by and hosted on G2.com. What problems is SAP Customer Identity and Access Management solving and how is that benefiting you? Our primary goals are to identify user actions in the social space and Gigya has partnered with us to make that happen. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about SAP Customer Identity and Access Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SAP Customer Identity and Access Management ](https://www.g2.com/products/sap-customer-identity-and-access-management/discussions/new) GU Guest User What is SAP Customer Identity and Access Management for B2C used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-sap-customer-identity-and-access-management-for-b2c-used-for) [ View all Discussions ](https://www.g2.com/products/sap-customer-identity-and-access-management/discuss) ##### Pricing Pricing details for this product isn’t currently available. 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