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SAP Customer Identity and Access Management Reviews & Product Details

SAP CIAM for B2C is about creating relationships built on trust, security, and compliance. For the consumer, they receive an exceptional user experience, from frictionless authentication, engagement, and personalisation across every touchpoint, channel, and brand. For your business, leverage the unified customer identity to be used across your business, both front office and back office. Increase profitability and growth, at scale. Bonus: Our Enterprise Consent and Preference Management Solution is now part of CIAM B2C Customer Data Solutions: Customer Data Platform, Customer Identity and Access Management (CIAM) for B2C*, Customer Identity and Access Management (CIAM) for B2B*, *Enterprise Consent and Access Management (ECPM) is now part of CIAM

Seller

SAP

Discussions

SAP Customer Identity and Access Management Community

Product Description

Knowing your customer is no longer a nice-to-have, but a business imperative. Optimize registration and login experiences across devices and channels while protecting your customers and your business against identity fraud and theft. SAP Customer Identity helps turn unknown online visitors into known, loyal customers.

Overview by

Ratul Shah

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

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SAP Customer Identity and Access Management Media

SAP Customer Identity and Access Management Demo - Customer Identity Console

The Customer Identity and Access Management Console allows you to understand customers from a site level to customer view, based on permissions

SAP Customer Identity and Access Management Demo - Built-in Screensets

Our screen sets are built with UX best practices and Security in mind for easy deployment, whether email only accounts or full registration

SAP Customer Identity and Access Management Demo - Frictionless Authentication

Go passwordless to increase security and improve the user experience

SAP Customer Identity and Access Management Demo - Preference Center

Provide transparency and customer control over their data, consolidating subscriptions and registration data into one unified profile

SAP Customer Identity and Access Management Demo - Increased Security

Reduce risk and stay compliant, with built in security measures, alerts, and AI/ML

G2 reviews are authentic and verified.

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Verified User in Business Supplies and Equipment

Small-Business (50 or fewer emp.)

6/19/2023

"Best Tool to Manage Customer Data"

5/5

What do you like best about SAP Customer Identity and Access Management?

Single seamless log on is the best feature that I liked most about this tool and that works in integration with customer identity management. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

As of now nothing to dislike. This tool is helping us a lot. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

7/5/2023

"Identity management tool for b2c"

5/5

What do you like best about SAP Customer Identity and Access Management?

Sso login for multi device and multi factor. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

Nothing as of now for this tool cause not experience in depth feature but all good what i experienced till now. Review collected by and hosted on G2.com.

Akshay K.

IT Analyst

Mid-Market (51-1000 emp.)

3/23/2023

"Review for B2C identity and access management"

5/5

What do you like best about SAP Customer Identity and Access Management?

Would like to say what features makes stand out this product form other tool are passwords management, prevention from hacker attacks, user access management Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

No dislikes to say as if now all good to go Review collected by and hosted on G2.com.

Inês M.

ServiceNow Business Analyst

Enterprise (> 1000 emp.)

3/6/2023

"Review of SAP Customer Identity and Access Management for B2C"

3/5

What do you like best about SAP Customer Identity and Access Management?

- Authentication Options

- MFA support

- Friendly UI Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

- Not easy and quite time consuming to admin

- Integrations with third parties are not easy to configure Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment

Small-Business (50 or fewer emp.)

4/27/2023

"SAP customer Identity And Access Management for B2C - Review"

5/5

What do you like best about SAP Customer Identity and Access Management?

This tool is helping us in improving customer onboarding experiences, develop better relationship using engagement strategy, helping in more collaboration. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

As such nothing to dislike about this tool, everything is good. Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment

Small-Business (50 or fewer emp.)

4/3/2023

"The Best tool for identity Management"

5/5

What do you like best about SAP Customer Identity and Access Management?

I like the single sign on and passwordless authentication feature in this awesome tool. Very useful for the secure access of data inside the organization. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

Nothing to dislike. This tool is providing very useful features. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

3/15/2023

"Useful tool for customer data identity management"

5/5

What do you like best about SAP Customer Identity and Access Management?

This SAP CIAM has best features for our customer data info handling like user or customer identity authentication protection Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

No as such to dislike about SAP CIAM for now Review collected by and hosted on G2.com.

Manish D.

Functional Consultant

Enterprise (> 1000 emp.)

3/9/2023

"Nice Product!"

4.5/5

What do you like best about SAP Customer Identity and Access Management?

Role-based authorization management is quite good Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

Initial setup takes time which can be improved Review collected by and hosted on G2.com.

Akansha A.

Marketing coordinator

Mid-Market (51-1000 emp.)

6/10/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Easy and best software to access customer identity and to manage orders"

4.5/5

What do you like best about SAP Customer Identity and Access Management?

It is reliable and productive software to use. It helps in managing order loading and billing very easily. It provides access to every detail of the order which makes it feasible and detail oriented. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

The main thing that I dislike is that it requires SSO to operate. It also requires a lot of understanding and training to operate it. Review collected by and hosted on G2.com.

Recommendations to others considering SAP Customer Identity and Access Management:

The best software in the organization to have to manage the orders and customer details. It is a constant and reliable software to make the work efficient and effective. Review collected by and hosted on G2.com.

What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?

The main thing that I solve with this is to get every detail of the orders and also the customer management details. The T-codes given here is very useful to track and get in touch with every detail of the loading and billing of the order. Review collected by and hosted on G2.com.

Soumyadip R.

Campus Ambassador

Enterprise (> 1000 emp.)

7/2/2020

"Best ERP tool for any enterprise"

4.5/5

What do you like best about SAP Customer Identity and Access Management?

It is all in one tool for managing information flow in a company and keep a track of all the processes in an easy and convenient way. It is the most efficient ERP tool Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

The UI may be improved in my opinion and if any human error happens then we need t run through the entire system, instead, if any AI can be introduced which can resolve this issue, then it will be more effective for any enterprise. Review collected by and hosted on G2.com.

Recommendations to others considering SAP Customer Identity and Access Management:

One can think to implement this tool where ERP is required, it really helps to continue the overall flow of all department and customer is the key factor of any company. Review collected by and hosted on G2.com.

What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?

It helps me to connect website and app users of my organization, overall it helps me to manage customer management in my enterprise. Review collected by and hosted on G2.com.