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SAP Customer Identity and Access Management Reviews & Product Details

SAP CIAM for B2C is about creating relationships built on trust, security, and compliance. For the consumer, they receive an exceptional user experience, from frictionless authentication, engagement, and personalisation across every touchpoint, channel, and brand. For your business, leverage the unified customer identity to be used across your business, both front office and back office. Increase profitability and growth, at scale. Bonus: Our Enterprise Consent and Preference Management Solution is now part of CIAM B2C Customer Data Solutions: Customer Data Platform, Customer Identity and Access Management (CIAM) for B2C*, Customer Identity and Access Management (CIAM) for B2B*, *Enterprise Consent and Access Management (ECPM) is now part of CIAM

Seller

SAP

Discussions

SAP Customer Identity and Access Management Community

Product Description

Knowing your customer is no longer a nice-to-have, but a business imperative. Optimize registration and login experiences across devices and channels while protecting your customers and your business against identity fraud and theft. SAP Customer Identity helps turn unknown online visitors into known, loyal customers.

Overview by

Ratul Shah

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

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SAP Customer Identity and Access Management Media

SAP Customer Identity and Access Management Demo - Customer Identity Console

The Customer Identity and Access Management Console allows you to understand customers from a site level to customer view, based on permissions

SAP Customer Identity and Access Management Demo - Built-in Screensets

Our screen sets are built with UX best practices and Security in mind for easy deployment, whether email only accounts or full registration

SAP Customer Identity and Access Management Demo - Frictionless Authentication

Go passwordless to increase security and improve the user experience

SAP Customer Identity and Access Management Demo - Preference Center

Provide transparency and customer control over their data, consolidating subscriptions and registration data into one unified profile

SAP Customer Identity and Access Management Demo - Increased Security

Reduce risk and stay compliant, with built in security measures, alerts, and AI/ML

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Rajiv T.

Sr. Infrastructure Manager- IT

Pharmaceuticals

Enterprise (> 1000 emp.)

4/11/2023

"SAP Customer Identity and Access Management for B2C"

4.5/5

What do you like best about SAP Customer Identity and Access Management?

SAP Customer Identity and Access Management for B2C help us effectively manage and index structured and non-structured data in the system. It has enabled customer onboarding frictionless. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

SAP Customer Identity and Access Management for B2C are doing good in customer profile management, but we also require this data in our SAP s/4 hana. The integration was complicaticated. Otherwise, all good. Review collected by and hosted on G2.com.

Irfanudeen S.

Inside sales specialist

E-Learning

Enterprise (> 1000 emp.)

6/5/2023

"EXPAND YOUR CUSTOMER BASE WITH SAP CIAM TOOL"

3.5/5

What do you like best about SAP Customer Identity and Access Management?

The best about SAP Customer Data Solutions is its support system; learning new things and implementing them in our routine is a tricky thing SAP support team makes the process easy. SAP Customer Data Solutions offer high customization on data interface based on our requirements. The main feature is its security, which creates trust among the client base. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

SAP Customer Data Solutions' service is a drawback; it's costly compared to its competitors with the same reliability and branding as Adobe. Many complex features are there need to simplify like initial setup. Review collected by and hosted on G2.com.

What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?

My organization uses SAP Customer Data Solutions as a CIAM (Customer Identity and Access Management) tool for B2B and B2C services.SAP Customer Data Solutions also offer us good data protection over sensitive client data. It also gives a single-point user experience across our websites, blogs, and application. Review collected by and hosted on G2.com.

Michael H.

Human Resources Manager

Mid-Market (51-1000 emp.)

6/9/2023

"Good program that is essential for managing customer data."

4/5

What do you like best about SAP Customer Identity and Access Management?

It offers an easy-to-use UI. I love that the learning curve is minimal and I was ready to go in no time. When I needed help, customer service was prompt. Using analytics, I've understood many of my consumers. Most problems can be handled through data analysis. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

Integration with external services presents the greatest barrier for this product. Because of its complexity, you should consult an expert before attempting integration. It would be beneficial if this procedure could be made easier. Review collected by and hosted on G2.com.

Aseem A.

Senior Manager - CRM

Consumer Goods

Enterprise (> 1000 emp.)

3/5/2023

"This is a must have identity management tool but lacks certain OOTB integration features"

3.5/5

What do you like best about SAP Customer Identity and Access Management?

It is able to provide a single seamless sign on capability by providing identity management and consent management features. it also has a good consoleto manage this easily . integration is easy whenever applicable using javascript code Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

It still doesn't have ready out-of-the-box connectors for SAP products like SAP hybris and integration architecture is still a challenge. Integrating with other tools of CMS or other platform still remains challenging. Review collected by and hosted on G2.com.

What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?

we have multiple customer-facing interfaces and websites and each has its own user management system. With gigya or SAP CIAM - we aim to solve the problem of creating one customer identity and profile which can be used for single sign on across these different customer touch points. we will also use this for consent management Review collected by and hosted on G2.com.

Ravi S.

Enterprise (> 1000 emp.)

4/7/2023

"SAP Customer Identity and Access Management for B2C"

4.5/5

What do you like best about SAP Customer Identity and Access Management?

SAP Customer Identity and Access Management for B2C is an excellent platform for customer engagement. Easy to register the customer and share the product catalog. It has one of the best customer profile management capabilities and maintains security per standard guidelines. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

SAP Customer Identity and Access Management for B2C have integration with lots of Social media but the refresh rate is slow. Review collected by and hosted on G2.com.

Bob K.

Mid-Market (51-1000 emp.)

7/9/2023

"Easy Customer Understating and Consent Marketing Made Easy With SAP Customer Data"

4.5/5

What do you like best about SAP Customer Identity and Access Management?

When it comes to growing custom base, SAP Customer Data makes it easy thanks to consent marketing

With SAP Customer Data, we have an easy time understanding our customers

Thanks to this tool, we have made it easy to build Customer relationships Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

I have had zero dislikes. The software has effortlessly met our needs Review collected by and hosted on G2.com.

Sudhakar J.

Enterprise Architect & Practice Lead, CoE (Innovation & Digital Transformation)

Mid-Market (51-1000 emp.)

3/2/2023

"My experience with SAP Customer Identity and Access Management for B2C"

3.5/5

What do you like best about SAP Customer Identity and Access Management?

There are multiple things i liked about SAP Customer Identity and Access Management for B2C. Here are few that i are my favorites:

- UI builders

- Ease of Maintenance of structured and unstructured data

- Multiple authentications options Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

Although SAP Customer Identity and Access Management for B2C are evolving with time and at the same time, there are a few which need further improvements, such as:

- First-time setup is time-consuming

- Workflows are complex, which can be simplified

- Third-party integrations can be simpliefied Review collected by and hosted on G2.com.

Eric M.

Enterprise (> 1000 emp.)

6/20/2023

"Customer engagement has improved significantly, and we have more satisfied customers now"

5/5

What do you like best about SAP Customer Identity and Access Management?

We deal with hundreds of customers, and the product helps us fulfill their expectations as their chosen business partner Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

I enjoyed using the product, and I have not encountered any downside Review collected by and hosted on G2.com.

Verified User in Investment Management

Mid-Market (51-1000 emp.)

7/7/2023

"Review on SAP Customer identity and access management for B2C."

4/5

What do you like best about SAP Customer Identity and Access Management?

SAP customer identity and access management occurs multiple channels and website and it is designed to integrate with wide range of applications and system. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

It has some common dislike and challange associated with and customer identity and access management solutions can be complex and timing consuming process. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

7/30/2023

"SAP Customer Identity and Access Management for B2C: Safeguard your Data"

5/5

What do you like best about SAP Customer Identity and Access Management?

SAP CIAM helps organizations to secure the identity of their partner and customer data. Manages consent and access control for organization. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

There is nothing to dislike about this tool. Provides the best service. Review collected by and hosted on G2.com.