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SAP Customer Data Platform

By SAP

4.4 out of 5 stars

How would you rate your experience with SAP Customer Data Platform?

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SAP Customer Data Platform Reviews & Product Details

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SAP Customer Data Platform Reviews (56)

Reviews

SAP Customer Data Platform Reviews (56)

4.4
56 reviews

Pros & Cons

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Laraib Y.
LY
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Information at your fingertips"
What do you like best about SAP Customer Data Platform?

I like how I was able to use the software to get daily reports of my sales and customers as well as any information I wanted. It was amazing how I could manipulate the data to get different forms of information Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Data Platform?

I did require some training and sometimes it got slow to obtain some subsets of data. Sometimes it also took a while to load and support was needed Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing
AE
Small-Business (50 or fewer emp.)
"Pretty solid experience"
What do you like best about SAP Customer Data Platform?

Very responsive, real time experience for customers Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Data Platform?

Setting up accounts could be a bit more streamlined Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Enterprise (> 1000 emp.)
"SAP Customer Data Cloud Review "
What do you like best about SAP Customer Data Platform?

Customer Identity Management, Customer Profile Management, Customer Data Management Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Data Platform?

The UI integration Build by SAP could have been enhanced more Review collected by and hosted on G2.com.

Ken B.
KB
Vice President, Interactive Marketing
Consumer Goods
Enterprise (> 1000 emp.)
"Excellent foundation for social integration on our owned web properties"
What do you like best about SAP Customer Data Platform?

Breadth and capability of the product from social login to social plugins. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Data Platform?

We don't really have enough time for staff to make full use of the capabilities and insights provided (not Gigya's issue)! Review collected by and hosted on G2.com.

Sharon C.
SC
Digital Manager
Furniture
Enterprise (> 1000 emp.)
"Many implementation problems, even more than a year after onboarding"
What do you like best about SAP Customer Data Platform?

Gigya has customizable social share plugins, social login, reactions and reviews, but if everything was working as it should it would be great. We've had so many implementation problems over time, it's a nightmare to work with. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Data Platform?

Implementation has been difficult, it's more of a DIY approach. We had some challenges early on and we now have a new implementation manager who is a lot more effective. Review collected by and hosted on G2.com.

Edward D.
ED
Product Manager - Authenticated Services
Entertainment
Enterprise (> 1000 emp.)
"Working with the Gigya team and espcially our account manager, Nesrine, has been great.."
What do you like best about SAP Customer Data Platform?

The simplicity of integrating the product into our system has made it very soothing considering Gigya is such an international company. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Data Platform?

the 3 hour time difference can be challenging at times. Review collected by and hosted on G2.com.

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SAP Customer Data Platform Features
Data Enrichment
Expandability
Content Marketing
Marketing Metrics
Predictive Modeling
Recommendation Engine