The G2 on SAP Customer Data Platform

LY

Laraib Y.

Mid-Market (51-1000 emp.)

4/28/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Information at your fingertips"

4.5/5

What do you like best about SAP Customer Data Platform?

I like how I was able to use the software to get daily reports of my sales and customers as well as any information I wanted. It was amazing how I could manipulate the data to get different forms of information Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Data Platform?

I did require some training and sometimes it got slow to obtain some subsets of data. Sometimes it also took a while to load and support was needed Review collected by and hosted on G2.com.

Recommendations to others considering SAP Customer Data Platform:

It is best to give arrange some training for your employees in order to make the best use of the software. This will help them fully understand and implement it's features. Extra training for individuals who need more help with technology. Review collected by and hosted on G2.com.

What problems is SAP Customer Data Platform solving and how is that benefiting you?

I had to manually check some customers whom I knew had some data that were unique in order to make sure there was no error. Review collected by and hosted on G2.com.

AE

Verified User in Electrical/Electronic Manufacturing

Small-Business (50 or fewer emp.)

7/29/2020

"Pretty solid experience"

4.5/5

What do you like best about SAP Customer Data Platform?

Very responsive, real time experience for customers Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Data Platform?

Setting up accounts could be a bit more streamlined Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Enterprise (> 1000 emp.)

4/7/2019

"SAP Customer Data Cloud Review "

4/5

What do you like best about SAP Customer Data Platform?

Customer Identity Management, Customer Profile Management, Customer Data Management Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Data Platform?

The UI integration Build by SAP could have been enhanced more Review collected by and hosted on G2.com.

KB

Ken B.

Vice President, Interactive Marketing

Consumer Goods

Enterprise (> 1000 emp.)

7/30/2014

"Excellent foundation for social integration on our owned web properties"

5/5

What do you like best about SAP Customer Data Platform?

Breadth and capability of the product from social login to social plugins. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Data Platform?

We don't really have enough time for staff to make full use of the capabilities and insights provided (not Gigya's issue)! Review collected by and hosted on G2.com.

Recommendations to others considering SAP Customer Data Platform:

Gigya should be in your list of finalists. They have a good road-map, excellent support and implementation services. Review collected by and hosted on G2.com.

What problems is SAP Customer Data Platform solving and how is that benefiting you?

We launched a new, socially enabled site last year and chose Gigya to enable login and a number of social sharing activities. They were very, very helpful in getting our site live and the product has exceeded our expectations. Review collected by and hosted on G2.com.

SC

Sharon C.

Digital Manager

Furniture

Enterprise (> 1000 emp.)

4/22/2014

"Many implementation problems, even more than a year after onboarding"

1.5/5

What do you like best about SAP Customer Data Platform?

Gigya has customizable social share plugins, social login, reactions and reviews, but if everything was working as it should it would be great. We've had so many implementation problems over time, it's a nightmare to work with. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Data Platform?

Implementation has been difficult, it's more of a DIY approach. We had some challenges early on and we now have a new implementation manager who is a lot more effective. Review collected by and hosted on G2.com.

ED

Edward D.

Product Manager - Authenticated Services

Entertainment

Enterprise (> 1000 emp.)

7/24/2014

"Working with the Gigya team and espcially our account manager, Nesrine, has been great.."

4.5/5

What do you like best about SAP Customer Data Platform?

The simplicity of integrating the product into our system has made it very soothing considering Gigya is such an international company. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Data Platform?

the 3 hour time difference can be challenging at times. Review collected by and hosted on G2.com.

Recommendations to others considering SAP Customer Data Platform:

Ask for Nesrine as your account manager. She's head and shoulders above the grade! Review collected by and hosted on G2.com.

What problems is SAP Customer Data Platform solving and how is that benefiting you?

We are attempting to gain deeper insights into our user base and ultimately increase the interactions / user engagement on our websites. Review collected by and hosted on G2.com.

4.4 out of 5 stars

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