![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods")
UC

Verified User in Consumer Goods

Enterprise (\> 1000 emp.)

4/14/2016

"Call center ticket tracking at it's best"

4.5/5

What do you like best about SAP Sales Cloud?

The greatest part of SAP CRM is that it is very easy to use. The search menus are easy to navigate and very easy to populate each field through a sub search. The knowledge management section is very nice for keep knowledge documents which can be a great resource to troubleshooting problems which commonly occur. Review collected by and hosted on G2.com.

What do you dislike about SAP Sales Cloud?

What I dislike is the navigation of each page in the program. It is web based, so at times, you will forget and use the browser back button instead of the set back button in the program. Another feature I dislike is the interaction feature, I do not find it useful and also finds that it will double your database size unnecessarily. Review collected by and hosted on G2.com.

Recommendations to others considering SAP Sales Cloud:

Overall, SAP CRM is a great tool to track your call center tickets and incidents. It also is a great tool to track commonly used knowledge documents. Review collected by and hosted on G2.com.

What problems is SAP Sales Cloud solving and how is that benefiting you?

We've solved the ability to track, report and log all help desk tickets with intergration to our ERP software. This has been a great benefit, especially when running analytics against tickets. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

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4.2 out of 5 · Verified reviews from real users

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