--- title: SAP Conversational AI Reviews meta\_title: 'SAP Conversational AI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 29 reviews by the users' company size, role or industry to find out how SAP Conversational AI works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 29 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # SAP Conversational AI Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by SAP Conversational AI but has limited features. Are you part of the SAP Conversational AI team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Transform your customer and employee experience with SAP Conversational AI, which combines a powerful bot building platform and a digital assistant. Bot Building Platform SAP Conversational AI provides a powerful building platform that allows the building of end-to-end chatbots as well as the customization of your digital assistant. Through our platform, you can build or adapt chatbots easily, in days and in full SAP integration. You can also use the platform to create AI chatbots from scratch to automate your customer support, IT service or buying journey! Digital Assistant SAP Conversational AI, under the leadership of all major SAP products, participates in the building of a simple, unified and efficient conversational interface for the entire SAP portfolio: the digital assistant. Any SAP product user can chat with this digital assistant to create a leave request, see the location of a far-away colleague or update the status of an employee after a promotion – all through one unified interface. * * * Seller [SAP](https://www.g2.com/sellers/sap) Discussions [SAP Conversational AI Community](https://www.g2.com/products/sap-conversational-ai/discuss) Languages Supported Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Quechua, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa Solution Type Best-of-Breed Overview by Alejandro Barajas (Advocacy and Amplification, Global Customer Marketing CoE at SAP) Show More ## Top-Rated Alternatives [ ![Botpress](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Botpress") Botpress 4.5/5(509) ](https://www.g2.com/products/botpress/reviews) [ ![Qualified](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualified") Qualified 4.9/5(1,540) ](https://www.g2.com/products/qualified/reviews) [ ![Insider One](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Insider One") Insider One 4.8/5(1,415) ](https://www.g2.com/products/insider-one/reviews) [ View All Alternatives ](https://www.g2.com/products/sap-conversational-ai/competitors/alternatives) ## User Insights Average based on 29 real user reviews. [Log in to unlock pricing and user insights](/login) ![Marc C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc C.") MC Marc C. Marketing Coordinator Enterprise (\> 1000 emp.) 4/27/2023 "Excellent AI based Chatbot platform." 4.5/5 What do you like best about SAP Conversational AI? The user interface of SAP Conversational AI is very simple to use and developers can easily use it to develop the bot. The application has documented all of the options in it so that users can use them. Building chatbots is very intuitive and it can be implemented in various channels without the need to know detailed coding. One of the greatest machine learning models for customer support, SAP Conversational AI includes a number of characteristics that can help it engage with users. Review collected by and hosted on G2.com. What do you dislike about SAP Conversational AI? It's a good app for developing bots and has great technology documentation that's easy to understand, but deep and detailed debugging can be difficult at times; of course, there are debugging tools available, but trying to track down one bot interaction among thousands can be difficult from the frontend. Review collected by and hosted on G2.com. What problems is SAP Conversational AI solving and how is that benefiting you? Any level developer may use SAP Conversational AI to create; it does not require a highly trained or experienced developer. SAP Conversational AI offers a solid platform for developing bots relevant to any industry. Because we can use pre-existing chatbot flows for different languages and enable customers across multiple channels, we can quickly and easily scale to new markets and geographies. SAP Conversational AI also has analytics semantic, which helps it better understand the user's expression and respond accordingly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Patrick M. H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick M. H.") PH Patrick M. H. Sr. Engineering Manager Enterprise (\> 1000 emp.) 4/17/2023 "SAP Conversational AI has the best artificial intelligence and easy-to-use SDK integrations." 4.5/5 What do you like best about SAP Conversational AI? SAP Conversational AI platform delivers everything in one place, such as FAQs, dialog management, alerts, webhooks capabilities, event settings, and a plethora of channels to interface with. Further connections such as web SDK and botkit are highly beneficial in improving user experience, and bot UI and smart assist are cutting-edge concepts. They have excellent emotional regulation and, more importantly, support channels. SAP Conversational AI covers nearly all channels, including online, whatsapp, message, slack, and others. I enjoy the SAP Conversational AI interface since the construction cycle allows me to observe and test the built bot at the same time. Review collected by and hosted on G2.com. What do you dislike about SAP Conversational AI? Sometimes the training of the expressions takes more than 20-30 minutes, occasionally the Bot in the stores doesn't function, such as the content variables or the env variables, and sometimes it hasn't been done for some languages. Smart help now better supports local accents, I'd want to see new capabilities, such as database integration with AWS or Azure, so that users may have their data in the cloud and in a more safe location. Review collected by and hosted on G2.com. What problems is SAP Conversational AI solving and how is that benefiting you? SAP Conversational AI provides a comprehensive CHatbot deployment platform, including hooks for live agents, a botkit for writing your own intent recognition algorithms, and cloud and on-premises versions. SAP Conversational AI is a market leader in conversational artificial intelligence services and provides an excellent platform for constructing chatbots and voice bots; as a developer, I worked with botkit and websdk, which allowed me to discover new technologies. SAP Conversational AI effectively addresses some real-world problems; the developer does not have to think much about the code and it works; SAP Conversational AI manages the code and develops code that works in every scenario and situation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Brody N H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brody N H.") BH Brody N H. Information Technology Specialist Enterprise (\> 1000 emp.) 4/13/2023 "SAP Conversational AI amazing chatbot platform for business user experience." 4.5/5 What do you like best about SAP Conversational AI? SAP Conversational AI platform allows you to construct a chatbot with very little coding experience; there is documentation for each stage that is easy to read and use; SAP Conversational AI offers several integrations or supports integrations with many services; and it is extensible. It features a robust multi-engine NLP that is rather straightforward to use for non-experts in hard ML&NLP. The SAP Conversational AI platform offers a comprehensive number of communication channels that allow the bots to be exposed in the appropriate mode and customized as needed. The developer experience is fantastic, owing to easy learning and thorough documentation, and the provider introduces new features (such as new monitoring capability), which stimulates enthusiasm. Review collected by and hosted on G2.com. What do you dislike about SAP Conversational AI? More business use cases leveraging AI solutions, ML capabilities for RPA automation, and business demands are still needed, just as digital humans contact center technology is stacking up. Minor defects may exist in the platform, and developers may encounter certain abnormalities during development (activities may go dead or fail to function as planned, necessitating reverting to prior versions using a version control system on rare instances), In general, the potential drawbacks are minor in comparison to the benefits. Review collected by and hosted on G2.com. What problems is SAP Conversational AI solving and how is that benefiting you? With the aid of the SAP Conversational AI platform, you can create chatbots that enhance the general customer experience, respond to queries, carry out basic activities, assist business users in automating their daily duties, and offer speedy resolution through the chat interface. Its platform for bot creation tools is exceptional, communication with end customers is made easier thanks to SAP Conversational AI, which also allows intelligent automation of services, removes barriers to communication, and improves user experiences. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Margaret K. S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Margaret K. S.") MS Margaret K. S. Engineering Manager Machinery Mid-Market (51-1000 emp.) 4/12/2023 "SAP Conversational AI is one of the best platforms to build your Chatbot." 4.5/5 What do you like best about SAP Conversational AI? SAP Conversational AI is a platform that allows you to quickly activate a chatbot and easily deploy it to multiple channels, using its conversation builder, you can build Dialogflow using dialog messages. The SAP Conversational AI platform is one of the best chatbot building websites no code, so it helps us to learn how to create a chatbot without any coding knowledge, the training sessions are very helpful for newbies, and there are many features that can be explored and we can use. Review collected by and hosted on G2.com. What do you dislike about SAP Conversational AI? During development, one may encounter delays and glitches, necessitating revision, moreover, several subjects in the guide, such as integrating the chatbot in WhatsApp, may not function properly. There is no agent workspace in SAP Conversational AI, which is the largest disadvantage for me because if we ship the project, we need an agent workspace so that I can work more efficiently on it and avoid the requirement for a third-party website. Review collected by and hosted on G2.com. What problems is SAP Conversational AI solving and how is that benefiting you? Chatbot requirements are expanding industry by industry, and SAP Conversational AI is developing a platform to make it simple to deploy chatbots across platforms like as web sites, mobile apps, and even social media channels. SAP Conversational AI is assisting in making messaging simple and convenient, and it recognizes that in the future, human agents will be replaced by virtual agents, and everything will be digital, eliminating the need for human agents. The biggest challenge of developing a chatbot is coding, but the SAP Conversational AI platform allows us to design our chatbot without any coding skills. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Steven P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven P.") SP Steven P. Engineering Manager Enterprise (\> 1000 emp.) 3/29/2023 "SAP Conversational AI is software with many possibilities." 4.5/5 What do you like best about SAP Conversational AI? The SAP Conversational AI platform is simple to use and allows for the rapid development of chatbot and conversational platform applications, the user interface is quite advanced in terms of design flow, knowledge base, and integration. I appreciate how we can easily extract FAQs from other external websites using the knowledge graph, and how the dialog tasks will be easy to observe the established task flow. I appreciate that you can simply make a chatbot without coding, and that there are various templates accessible in the shop to assist me in creating a bot with no work, and that the smart bot function is quite useful. Review collected by and hosted on G2.com. What do you dislike about SAP Conversational AI? The website sometimes takes longer to load the content, additional content videos should be provided on YouTube for easier deployment of the chatbot's many features, I require additional templates based on a specific category. There is just one workstation available, it would be ideal if a function to add additional workspace and a bot demo were included, I'd want to see a better approach to combine teams and the whiteboard while developing a solution. Because most conversational teams are distributed, native integrations like those found in other collaboration applications would be ideal. Review collected by and hosted on G2.com. What problems is SAP Conversational AI solving and how is that benefiting you? SAP Conversational AI is assisting in the resolution and advancement of self-service and contact center agent productivity efforts, machine learning assists the chatbot in training phrases, adding synonyms assists in offering new discussions to the user, and FAQ assists in answering the user's inquiries. Instead of sending a customer service representative, I can utilize a chatbot to replace customer service and assist with customer-related issues in a more timely manner, allowing us to focus on our clients. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sudhakar J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sudhakar J.") SJ Sudhakar J. Enterprise Architect & Practice Lead, CoE (Innovation & Digital Transformation) Enterprise (\> 1000 emp.) 3/30/2023 "My experience working with next get SAP Conversational AI" 4/5 What do you like best about SAP Conversational AI? SAP Conversational AI is an revolutionary product in SAP ecosystem for creating a smart Apps. The best part is you can start creatign the same using BTP and it will take very less time to learn this. Unlike others SAP has provided a great use case options where you can start building the conversational apps without much coding. Review collected by and hosted on G2.com. What do you dislike about SAP Conversational AI? SAP Conversational AI is currently in the initail phase and need few more enhancements. One thing i dislike about it is complexity to integrate and work with non SAP systems. For debugging options also can be added for the ease of the developer. Review collected by and hosted on G2.com. What problems is SAP Conversational AI solving and how is that benefiting you? We used SAP Conversational AI to create a conversational bot for the Invoice automation system. It saved our a lot of time as the application was native to SAP. The learning curve was low and we got high time-to-market opportunity. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mohammad A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammad A.") MA Mohammad A. Data Engineer Enterprise (\> 1000 emp.) 4/4/2023 Business partner of the seller or seller's competitor, not included in G2 scores. "About the SAP conversational AI , what is the use , benifit and why we are using this ?" 3.5/5 What do you like best about SAP Conversational AI? SAP conversational AI is a powerful platform for building intelligent chatbots that can help business improve customer engagement, repetitive tasks and increase operational efficiency.this platform leverages machine learning and NLP technologies to enable chatbots. Review collected by and hosted on G2.com. What do you dislike about SAP Conversational AI? Some times there may be some challenges or limitations associated with using SAP conversational AI.this platform provides a range of pre built templates and connecters, may be some of the businesses wants to custom development to achieve the level of functionality at that time they need to invest more in this. Review collected by and hosted on G2.com. What problems is SAP Conversational AI solving and how is that benefiting you? SAP conversational AI also help businesses to improve customer satisfaction and loyalty by providing a personalized and engaging experience that meets their expectations.it is easy to use interface,from using chatbots businesses can automate these interactions, provide faster and more efficient service to business. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Siddhant J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siddhant J.") SJ Siddhant J. Cloud AI/ML Performance/SRE Engineer Information Technology and Services Enterprise (\> 1000 emp.) 4/4/2023 "SAP Conversational AI - Next Generation Chatbot" 4.5/5 What do you like best about SAP Conversational AI? The chatbot is highly customisable and rich in features. AI chatbots increase customer engagement and the efficiency of day-to-day business. It is easily accessible, and the bot interaction is also simple. Compared to its peers, it has cost benefits and is more value for money. Review collected by and hosted on G2.com. What do you dislike about SAP Conversational AI? The learning materials could be more improvised, which could help onboard the new users to the SAP ecosystem. Some of the functionalities can also be added or integrated with the chatbot to make it more enhanced. Customer support for the product could be better. Review collected by and hosted on G2.com. What problems is SAP Conversational AI solving and how is that benefiting you? The chatbot adds value by automating the client's customer support. As a result, it saves a lot of time and increases the efficiency of the business. Also, it is used to automate the HR process reducing manual labour. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mansi A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mansi A.") MA Mansi A. Senior Software Engineer Enterprise (\> 1000 emp.) 3/31/2023 Business partner of the seller or seller's competitor, not included in G2 scores. "Perfect tool to build chatbots" 5/5 What do you like best about SAP Conversational AI? SAP Conversational AI has a user friendly and intuitive making it easy to use even for the non tech users. The natural language processing engine makes it more natural to converse with. The platform provides detailed analytics and insights into chatbot performance. This allows businesses to optimize and improve the chatbot over time. Review collected by and hosted on G2.com. What do you dislike about SAP Conversational AI? SAP conversational AI platform supports limited number of languages currently. This may be a disadvantage for businesses that operate in multiple countries or serve customers who speak different languages. Review collected by and hosted on G2.com. What problems is SAP Conversational AI solving and how is that benefiting you? SAP Conversational AI can be used to build chatbots and virtual assistants that can provide employees with training and onboarding information. This can help new employees get up to speed quickly and reduce training costs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 6/4/2023 "Build your chatbot with SAP Conversational AI" 5/5 What do you like best about SAP Conversational AI? Without having less knowledge of coding it's easy to build a chatbot with SAP Conversational AI. The NPL makes it more convenient and it can be build faster as it requires low-code. The best part is it supports all types of communication channels. Review collected by and hosted on G2.com. What do you dislike about SAP Conversational AI? I haven't find anything to dislike about this tool. It's simple and easy to build with. Review collected by and hosted on G2.com. What problems is SAP Conversational AI solving and how is that benefiting you? The requirements of customers are increasing day by day and to make the process automated and customizable for them the chatdots development and deployment is easy with SAP Conversational AI. To assist the the customers with their issues we are using chatbots to make process fast and simple. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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