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SAP Contact Center

SAP Contact Center Alternatives & Competitors

(11)4.5 out of 5

Looking for alternatives to SAP Contact Center? Tons of people want Contact Center Operations Software to help with agent scheduling and assignment, session recording, and mobile sms. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Contact Center Operations Software that reviewers voted best overall compared to SAP Contact Center. Based on reviewer data you can see how SAP Contact Center stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Genesys Cloud, Genesys Engage, Talkdesk, and NICE inContact are the most popular alternatives and competitors to SAP Contact Center.

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Top Alternatives to SAP Contact Center

  • Genesys Cloud
  • Genesys Engage
  • Talkdesk
  • NICE inContact
  • Aircall

Top 20 Alternatives & Competitors to SAP Contact Center

Browse options below. Based on reviewer data you can see how SAP Contact Center stacks up to the competition, check reviews from current & previous users in industries like Accounting, Apparel & Fashion, and Consumer Goods, and find the best product for your business.
    #1
  1. Genesys Cloud

    (456)4.3 out of 5
    Optimized for quick response
  2. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with SAP Contact Center:
    IH
    Genesys Cloud is an extremely dependable application, which guarantees the uptime and reliability that we require to run our business.

    Reviewers say compared to SAP Contact Center, Genesys Cloud is:

    Easier to set up
    More usable
    #2
  3. Genesys Engage

    (396)4.3 out of 5
    Optimized for quick response
  4. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with SAP Contact Center:
    IM
    For much of the past two decades, Genesys Engage was the Cadillac of contact center solutions. Very powerful, highly customizable, and flexible solutions and an innovator in the omnichannel...Read more
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
  5. Talkdesk

    (1,202)4.4 out of 5
    Optimized for quick response
  6. World's Leading Cloud Call Center Software

    Categories in common with SAP Contact Center:
    Tucker K.
    TK
    Talkdesk is an easy to use and intuitive platform. I have worked in many contact centers and the UX of this system is by far the best I have encountered. With previous plat forms I have had to dig...Read more

    Reviewers say compared to SAP Contact Center, Talkdesk is:

    Easier to set up
    More usable
    Easier to do business with
    #4
  7. NICE inContact

    (879)4.2 out of 5
    Optimized for quick response
  8. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with SAP Contact Center:
    TC
    The real time updates, in terms of your conversion rate, how many calls you have taken, the way it tracks your calls throughout the day. Incontact is very user friendly as well.

    Reviewers say compared to SAP Contact Center, NICE inContact is:

    More usable
    #5
  9. Aircall

    (375)4.3 out of 5
  10. Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with SAP Contact Center:
    EI
    Simple user interface, good iPhone application, 100% SaaS requiring no hardware besides the computers and smartphones we already have.

    Reviewers say compared to SAP Contact Center, Aircall is:

    Easier to set up
    More usable
    Easier to admin
    #6
  11. UJET

    (515)4.7 out of 5
    Optimized for quick response
  12. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with SAP Contact Center:
    JG
    The fundamental call status is easy and simple. Unlike what we have before (when using an AVAYA), Ujet is easier to use. Not only that, but it also shows the call statuses more simple in such a...Read more

    Reviewers say compared to SAP Contact Center, UJET is:

    Easier to set up
    More usable
    Easier to do business with
    #7
  13. 3CX

    (352)4.4 out of 5
  14. 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with SAP Contact Center:
    Lou J.
    LJ
    The capability to work anywhere and the ease of use software

    Reviewers say compared to SAP Contact Center, 3CX is:

    Easier to set up
    More usable
    Easier to admin
    #8
  15. Zendesk Support Suite

    (2,284)4.2 out of 5
    Optimized for quick response
  16. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with SAP Contact Center:
    John C.
    JC
    Scalable solution - we used Zendesk from when our inbox was too much to keep up with and it supported SalesLoft's Support team until around $90m ARR. Really easy KCS and answerbot/ticket reduction...Read more

    Reviewers say compared to SAP Contact Center, Zendesk Support Suite is:

    Easier to set up
    More usable
    Easier to do business with
    #9
  17. CallRail

    (695)4.6 out of 5
    Optimized for quick response
  18. CallRail is a phone call tracking and analytics platform that helps businesses understand which marketing campaigns are delivering valuable phone call conversions.

    Categories in common with SAP Contact Center:
    Ryan M.
    RM
    Once you're set up and have the hang of it, it's fast and easy to create new numbers and make them behave properly. You can easily review and listen to calls and mark leads qualified or...Read more

    Reviewers say compared to SAP Contact Center, CallRail is:

    Easier to set up
    Easier to do business with
    More usable
    #10
  19. CallTrackingMetrics

    (562)4.5 out of 5
    Optimized for quick response
  20. CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with SAP Contact Center:
    EH
    Salesforce integration is both powerful and very configurable

    Reviewers say compared to SAP Contact Center, CallTrackingMetrics is:

    Easier to do business with
    Easier to set up
    Easier to admin
    #11
  21. Genesys PureConnect

    (280)4.2 out of 5
    Optimized for quick response
  22. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with SAP Contact Center:
    Yulia F.
    YF
    We've been making use of the Genesys PureConnect wedge for four years and we like its increased degree of configuration. We've many clients with needs that are many different and could meet them...Read more

    Reviewers say compared to SAP Contact Center, Genesys PureConnect is:

    More usable
    #12
  23. X Series (Formerly Virtual Office)

    (282)4.0 out of 5
  24. X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with SAP Contact Center:
    AI
    overall 8x8 voip was good, then new admin console came out they did not warn users of problems . they were slow and poorly trained in new system. India call center no good otto no good chat no good

    Reviewers say compared to SAP Contact Center, X Series (Formerly Virtual Office) is:

    Easier to set up
    #13
  25. Five9

    (238)3.9 out of 5
    Optimized for quick response
  26. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with SAP Contact Center:
    DL
    As a global organization with agents working all around the globe, great support is a must. Five9 provides the required support around the clock. Additionally, we haven't experienced any downtime...Read more

    Reviewers say compared to SAP Contact Center, Five9 is:

    Easier to do business with
    #14
  27. CloudTalk

    (261)4.3 out of 5
    Optimized for quick response
  28. CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

    Categories in common with SAP Contact Center:
    Donavan D.
    DD
    CloudTalk integration is done easily. The IVR system is well done as well, not too hard to configure and can be up and running within a few hours. The audio quality was mostly good and I can see...Read more

    Reviewers say compared to SAP Contact Center, CloudTalk is:

    Easier to set up
    More usable
    Easier to admin
    #15
  29. Dixa

    (236)4.2 out of 5
    Optimized for quick response
  30. Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with SAP Contact Center:
    BS
    With this tool we can process all requests very quickly. Especially the dashboard is very good and clear. I can see if one of our employees is currently processing a request and I can also see the...Read more

    Reviewers say compared to SAP Contact Center, Dixa is:

    Easier to set up
    Easier to do business with
    Easier to admin
    #16
  31. MiCloud Connect

    (207)3.8 out of 5
    Optimized for quick response
  32. Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

    Categories in common with SAP Contact Center:
    AE
    We love that we can connect with all 3 of our childcare facilities by extension!!!
    #17
  33. RingDNA

    (196)4.5 out of 5
  34. RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Categories in common with SAP Contact Center:
    AR
    -Easy to use. Integrates well. -Has all the functionality we needed plus additional things that we have been really grateful to have. -Customer service is great

    Reviewers say compared to SAP Contact Center, RingDNA is:

    Easier to set up
    Easier to do business with
    Easier to admin
    #18
  35. JustCall

    (194)4.1 out of 5
  36. JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with SAP Contact Center:
    US
    This is a pretty upfront user-friendly program. You're able to have most of the desirable call center software features like easy import of contacts (except the CSV file needs to be small so I had...Read more

    Reviewers say compared to SAP Contact Center, JustCall is:

    Easier to set up
    Easier to do business with
    Easier to admin
    #19
  37. Avaya OneCloud CCaaS

    (160)4.1 out of 5
  38. Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.

    Categories in common with SAP Contact Center:
    Somveer S.
    SS
    It's interface and stand alone application help to work smoothly without any lag

    Reviewers say compared to SAP Contact Center, Avaya OneCloud CCaaS is:

    More usable
    #20
  39. Creatio

    (182)4.6 out of 5
  40. Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Categories in common with SAP Contact Center:
    AL
    Regular updates. There is a highly dedicated team of professionals behind the product that keeps improving and modernizing the product.

    Reviewers say compared to SAP Contact Center, Creatio is:

    Easier to do business with
    More usable
    Easier to set up