Having used SAP Concur for expense management over the years, I’d say its biggest advantage is how seamlessly it automates the entire expense reporting process. The mobile app makes it very easy to capture receipts on the go and submit claims without delays. Its integration with corporate credit cards also helps a lot, since transactions are imported automatically and that saves a significant amount of manual data entry.

On the approval side, the workflows feel smooth and transparent—managers can review and approve or reject claims within minutes. Finally, the built-in audit trail and policy compliance checks have noticeably reduced errors and helped ensure our finance team stays in control. Review collected by and hosted on G2.com.

While SAP Concur is a robust tool overall, the user interface can feel dated and not very intuitive, particularly for first-time users. The onboarding and implementation process is fairly complex and often requires dedicated IT support to get everything set up properly. At times, the OCR receipt-scanning feature misreads amounts or vendor names, which then forces manual corrections. Customer support response times can also be slow when the issue isn’t critical. On top of that, the licensing cost is on the higher side, which may not be the best fit for smaller organizations looking for a more budget-friendly option. Review collected by and hosted on G2.com.

In one place, book your trip, which includes flight, hotel, and car rental, modify it very easily in just a few steps, and track your expenses at the approval stage Review collected by and hosted on G2.com.

Some options i would like to have it in concur like renting truck, some projects only truck allowed, but this option is not available, also there no option for extra bags during flight reservation Review collected by and hosted on G2.com.

The simplification of toold and tasks - really saves me time. Expenses and travel booking. All things that are normally a hassle. In my world I need as much help as I can to make boring tasks run easier. Review collected by and hosted on G2.com.

3 complaints: Clunky navigation: The platform requires too many clicks, extra drop-down updates, and manual receipt matching.Slow performance: Both the web platform and mobile app frequently feel slow or laggy when loading and processing reports.Glitchy automation: Features like receipt scanning or automated AI tools often misread data or create duplicate claims Review collected by and hosted on G2.com.

I use SAP Concur primarily for expense settlement and managing cash advances settlements within the organization. It streamlines the entire reimbursement process by allowing me to easily submit, track, and manage expenses in a centralized platform. I like its user-friendly UI, which makes it easy to navigate, submit expenses, and track claims without much effort. I also appreciate the end-to-end automation of expense and cash advance settlements, which speeds up approvals and reduces manual work. Real-time tracking, easy receipt uploads, and clear expense categorization are the features I like the most. The initial setup was smooth and straightforward from a user perspective. The interface was intuitive, requiring little to no training. Review collected by and hosted on G2.com.

In my experience there are few to no drawbacks, but occasionally the system feels slightly slow, especially when uploading receipts or navigating between pages. Review collected by and hosted on G2.com.

It integrates travel booking and expense reporting into a single, seamless workflow.

The use of AI and OCR to scan receipts and automatically populate expense fields, saving significant time.

Transactions from corporate cards flow directly into the system for easy reconciliation. This really helps me.

Audit flags alert me immediately if an expense violates company policy before I submit it.

Best is mobile app which allows for capturing receipts and approving reports on the go.

Helps pull automatically pulls digital receipts from lot of places like uber, rentals, hotels sometimes.

It handles multiple currencies easily. In recent rip i went to 3-4 countries and it helped with managing all the currencies without any issue. Review collected by and hosted on G2.com.

The interface feels pretty old, even though the recent changes are decent. It also gives warnings for small things it doesn’t seem able to handle properly, like business meal limits. It keeps showing that I’ve crossed the limit when I actually haven’t. Sometimes the sync between mobile and desktop is delayed as well. On top of that, itemization is a pain a lot of the time. Review collected by and hosted on G2.com.

The expense module is easy to use allowing allocating expenses to right categories. Integration with other ERP is easy and postings can go through easily. Review collected by and hosted on G2.com.

The travel module can be developed further with different features for example copying itineraries which can save time for booking. Th integration with other travel agents can sometime be a hassle. Review collected by and hosted on G2.com.

Instead of keeping paper receipts and filling out long forms, you can just take a picture of the receipt and upload it in the app.

It also helps keep everything organized in one place. Travel bookings, receipts, and expense reports are all connected, so it saves time and reduces mistakes Review collected by and hosted on G2.com.

The interface can sometimes feel a bit complicated and not very user-friendly, especially for new users. It may take some time to understand where everything is and how to complete certain tasks. Review collected by and hosted on G2.com.

What I like best about SAP Concur is that it makes managing travel and expense reports much easier in one place. The platform is used frequently in our day-to-day work, and once you get familiar with it, submitting expenses and attaching receipts is fairly straightforward. It offers a good number of features for expense tracking, approvals, and policy compliance. Integration with other enterprise systems also helps streamline financial processes, and overall it helps keep expense management organized for both employees and finance teams. Review collected by and hosted on G2.com.

One downside of SAP Concur is that the interface can feel a bit complicated and not very intuitive at first, which affects ease of use for new users. Some actions, like editing expense reports or navigating between sections, require multiple steps. The implementation and configuration can also take time depending on organizational requirements. While the platform has many features, simplifying the UI and improving the overall user experience would make it easier to use Review collected by and hosted on G2.com.

It delivers clear visibility into spending, boosts efficiency for both employees and finance teams, and stands out as a mature, enterprise-grade solution that's continually improving with AI enhancements. It effectively streamlines and automates travel and expense management, saving users significant time while reducing errors and ensuring strong policy compliance. Features like mobile receipt capture, auto-preloading of card expenses with smart categorization, seamless integrations with other systems. It delivers clear visibility into spending, boosts efficiency for both employees and finance teams, and stands out as a mature, enterprise-grade solution that's continually improving with AI enhancements Review collected by and hosted on G2.com.

Persistent complaints highlight frequent glitches, poor performance, complex configurations requiring heavy admin support, and unreliable features (e.g., receipt processing errors or tricky navigation), which lead to low employee adoption, workflow disruptions, and ongoing frustration even in 2026.

What I dislike most about SAP Concur remains its outdated, clunky, and often frustrating user interface—frequently described as slow, laggy, buggy, and unintuitive, with long load times, inconsistent mobile/web experiences, and a steep learning curve that makes everyday tasks like expense submission or receipt uploads feel unnecessarily tedious and time-consuming. Review collected by and hosted on G2.com.

User-friendly interface : The SAP concur platform is intuitive, making it easy to submit travel expenses, attach receipts, and track reimbursement status.

Mobile app convenience : The SAP concur mobile app lets you capture receipts instantly, submit claims on the go, and manage itineraries without needing a laptop.

Automation reduces manual work : The application Automatic data capture from receipts and card transactions saves significant time and minimizes errors.

Clear visibility and tracking : The SAP concur allows you easily monitor the entire workflow, from submission to approval, ensuring full transparency.

Integration with corporate travel partners : The Travel bookings sync smoothly with the expense reports, reducing duplicate entry and potential errors.

Compliance and policy checks : The SAP concur has a Built‑in controls which flags out‑of‑policy expenses, helping ensure compliance and reducing back‑and‑forth with finance.

Customer Support: Always friendly and willing to help, fast and reliable. Review collected by and hosted on G2.com.

The application is beyond expectation and customer support is great I have nothing to dislike about it.

Also its secured and easy to use for anyone, hence it has no down side. Review collected by and hosted on G2.com.