![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices")
UM

Verified User in Medical Devices

Mid-Market (51-1000 emp.)

5/29/2024

"The most frustrating AI audit service experience imaginable"

0/5

What do you like best about SAP Concur?

There is honestly nothing I like about it other than the "expense it" automated receipt upload from mobile App. Review collected by and hosted on G2.com.

What do you dislike about SAP Concur?

When an expense report is denied after Concur Audit, the details of why it is denied are too vague and comes from what seems like an automated, robot. I constantly have reports kicked back and pull my hair out trying to figure out what is wrong. I ask for clarification from the auditor and get the same exact, automated response from the "auditor" every time so I don't know what I need to fix. It's impossible to speak with a human. I am on the same report now that has been kicked back to me for the 4th time and it's been almost a month. I had to pay off my entire monthly work expenses out of my own pocket to avoid lates fees while I try to read the mind if the robots vague comment that they will not add context to. I MISS Expensify!!! Review collected by and hosted on G2.com.

What problems is SAP Concur solving and how is that benefiting you?

None. It's causing me problems. It takes hours away from my work day. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

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4.0 out of 5 · Verified reviews from real users

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