SAP Concur Reviews & Product Details

I used to love the travel tool I haven't used it in a while thanks to the current pandemic but it is amazing that after I was notified that I must be at X location 95% of the time I could do the whole booking process in less than 10 minutes, as for expense management is OK if the charge was made with the company card, otherwise, it is frustratingly slow, most of my expenses are done with the company card so I don't matter that much about it but some of my coworkers hate that. Review collected by and hosted on G2.com.

When cloning an expense report that needs to be done monthly the date of the new expense needs to be updated manually most of the time putting the expense one week later of the original instead of one month later. Review collected by and hosted on G2.com.

Concur is easy for the end user to use. Because so many companies use it, it is easy to understand it quickly during the onboarding process. I also really enjoy the app. It makes it really easy to do expense reports. This is never a fun process and this product makes it easier. I also liked the travel feature at past companies. For going back to look at expenses, it is really easy too. Overall I would recommend based on ease of use for end users. Just be careful because it can be an expensive product so, make sure you get the most out of it. Review collected by and hosted on G2.com.

For the end user it is pretty easy to use. For talking to others, it is a very expensive product. A lot of people say they will consider switching because of this but, not a lot of other products offer everything Concur can do. Review collected by and hosted on G2.com.

Invoice management improved a lot in 2020, I really hated doing invoicing in Concur before since it wasn't too reliable, the format usually came in the wrong order when importing it and was faster to manually type it in but right now I mostly review it and submit it, it has become rarer when I have to do a manual intervention. Review collected by and hosted on G2.com.

Expense management and image upload is slow, for a small 1 or 2 item expense it is not an issue, but when dealing with a bigger quantity of items the load time starts to be annoying. Review collected by and hosted on G2.com.

Using Concur we can connect to different partners of expense ecosystem.

Concur connects all my expenses, business, travel, meal in one system and provides single end-to-end way to manage all expenses.

Concur adds visibility in the transactions.

It improves complies and simplifies the process for everyone. Review collected by and hosted on G2.com.

The user interface of the SAP is not very delighting.

Feels like SAP is using the very old technologies for user interface. Review collected by and hosted on G2.com.

This program is so much easier to use. You can take a picture of receipts related to your expenses and upload it directly into the program. Locating the correct expense to apply expenditures are also a breeze compared to the paper version we had to do in the past. With everything being done electronically, approvals are much quicker as those who have to approve your expense can just click a link they receive via email and then click the approve button. Review collected by and hosted on G2.com.

There isn't anything to dislike about the program. There are extra benefits like keeping track of both personal and business related travel for frequent flier miles and many other pluses. Review collected by and hosted on G2.com.

Concur makes it very easy to keep track and submit all expenses from a business trip. It also helps book the travel, as I can see which airlines, routes, flight times etc. will give me the best price that align with what our company prefers. I can also easily capture receipts so I do not have to deal with losing receipts or entering in an incorrect amount. Concur knows when my expenses are from Uber, which saves me a lot of time - I don't have to enter locations, dates, or other relevant info because it all feeds into Concur. Review collected by and hosted on G2.com.

Sometimes the amounts that are automatically fed into Concur do not match up. Also, the dates of a purchase vs. when the charge posts sometimes do not align, so it is difficult to change the dates on certain types of transactions. This usually happens when I leave a tip for an Uber driver - the total amount is adjusted but the dates sometimes show as the next day, after my ride. Review collected by and hosted on G2.com.

I like that it's a step-by-step program. You can create multiple reports, customize dates, accounts, etc. You attach your expenses to each report, click through the steps, and submit your report. Super easy!

I also love that they have an app where you can take a picture of your receipts and you can automatically upload it to your profile (and attach it to an expense at a later time). When you're traveling, you don't have to worry with keeping up with all of your receipts! Review collected by and hosted on G2.com.

It often takes 4-5 days for expenses to upload into the system. Also, sometimes if your dates overlap on travel reports, it gives you a "red flag" and won't let you submit. Review collected by and hosted on G2.com.

Concur works seamlessly on a desktop as well as a smartphone. It is convenient to upload receipts from the phone and use them directly in app or do it at your will on a desktop later. The map feature to calculate mileage is also very useful and adds value. The OCR paired with machine learning to auto-fill expenses from receipts is a real value addition! Review collected by and hosted on G2.com.

The UI still needs improvement. It has greatly improved over the years but it doesn't flow as well as some of the new-age apps from FANG companies. SAP has always struggled a little with UI but with time, this should be taken care of it seems. Review collected by and hosted on G2.com.

I use SAP Concur to get my refunds back from my company. The process is easy and quick. The best thing about is that, you can doing it on a web browser and also on your mobile. It has an app. Apps are handy when you have physical receipts to upload. You take a picture , then open the App and upload it directly. No need to transfer it to your email or cloud and load it through the browser. The other feature I like is that the entire software is easy to learn and mostly self explanatory. Information flow is easy to view and all your claims and their status can be viewed. You also get email notifications if there is any update on your claims which makes it easier to track. All you need to do is setup your account with one of your banks and it will directly transfer the refunds into the bank. Review collected by and hosted on G2.com.

There is nothing in particular that I do not like about it. It serves the purpose perfectly without an effortless way. Review collected by and hosted on G2.com.

It simplifies the accounts payable process in a significative way and adds a verification for every movement in a synchronous way vastly reducing the possibilities of a headache in an audit and simplifies the way everything is processed and as long as a vendor is on the system already it can be quickly added, modified or if the amount is the same, reused by copying all values with the click of a few buttons. Review collected by and hosted on G2.com.

Automation is possible but a bit hard to actually use unless you are ordering the same amount every time with no variation at all, I have tried it a few times and I always end doing things manually. Review collected by and hosted on G2.com.

Easy to navigate, add new employees, update accounting codes The travel reports make it easy to reconcile the expenses incurred. Getting up to date information on status of employees travel plans and itinerary. Review collected by and hosted on G2.com.

The lack of personal contact when it comes to solving website problems. I is very automated, so it does not always give you the exact information that you want. The custom reports are cumbersome. The time allowed for a manager to approve a specific travel item is too short. It does not provide enough time or allow for weekends and holidays. Review collected by and hosted on G2.com.

We thought Concur would be a good solution for our small but growing charity based on hearing some positive opinions from another partner. Review collected by and hosted on G2.com.

The implementation process and customization steps are so cumbersome. Getting to the billing panel to even update a credit card number takes 3-4 steps through different interfaces. After realizing Concur won't work with Quickbooks Desktop as easily as we thought, we weren't able to cancel and SAP made us wait 90 days to cancel, even though we requested to hold or cancel our membership several times with unresponsive reps.

We've switched our team to Expensify and it's a breath of fresh air. Live Chat support, a streamlined interface, and no headaches in communication. Review collected by and hosted on G2.com.

The tool is easy to access, easy to understand for any user. Different people can review and make changes in real time, without the back and fort. The travel options are quite nice, you can see different options, able to save and look check for the booking later. Review collected by and hosted on G2.com.

to many clicks, not able to download reports, Review collected by and hosted on G2.com.