SAP Concur Reviews & Product Details

I find SAP Concur to be a one-stop solution for uploading multiple documents, and I like the feature that auto-detects the dates, invoice numbers, etc. It makes the process so much smoother because once you upload docs or invoices, the required fields get extracted by the system, so you don't have to fill them in manually. Everything works smoothly for me, including the multilevel approval process with inbuilt options. I like that if there are issues with the document, I can refer back to the employee, which aids in a smooth approval process. Also, the initial setup was all smooth. Review collected by and hosted on G2.com.

One of the key challenges with SAP Concur is the limited flexibility in expense categories and user input options. It often lacks sufficient customization for real-world expense scenarios, leading to manual workarounds. The user interface can also feel complex, with multiple steps required for simple submissions. Additionally, receipt scanning accuracy is inconsistent, and the overall experience could be improved with better automation, smarter suggestions, and more intuitive navigation. Performance lags and limited visibility into approval workflows further impact user efficiency. Review collected by and hosted on G2.com.

I have used SAP Concur for submitting expenses and bills such as internet bills, mobile usage bills, and team outing expenses. What I like about SAP Concur is that it's a good application for both users and the organization to track and trace expenses or reimbursements in an easy way. Approvers get a view of all submissions and their purposes. It's also nice that we can add bill images so the finance team can review and make a decision on the bills to get reimbursed or not. Another advantage is being able to track the status, see whom it's pending with, and get step-by-step status updates until the claim gets paid. I also appreciate that we can see the history of all our earlier claims. The wide range of features, SAP support, and customization based on organization needs were reasons for moving to SAP Concur. The initial setup was very easy. Review collected by and hosted on G2.com.

Instead of creating a report and adding the expenses, if SAP Concur can provide a way to directly raise claims, that will be more convenient for users. Review collected by and hosted on G2.com.

It offers extensive capabilities for managing business expenses overall. I like that I can handle both personal and team expenses in the same app, and that business travel can also be booked and managed there, including flights and accommodation. The UI is intuitive and easy to navigate, but it still feels a bit bare-bones. The bigger drawback is the lack of meaningful automation, which creates manual overhead that could likely be reduced with a few basic workflow additions. Review collected by and hosted on G2.com.

The lack of basic automation is frustrating and creates significant administrative overhead, which feels like an odd gap given the breadth of integrations available. The mobile app is well laid out, but it doesn’t seem to integrate meaningfully with the web UI beyond capturing receipts on the phone. Review collected by and hosted on G2.com.

SAP Concur is very helpful because it makes managing expenses and travel much simpler and more organized. Instead of keeping physical receipts or manually filling out reports, everything can be handled digitally in one place. I can upload receipts right away, track expenses in real time, and submit reports quickly without confusion.

The biggest advantage is the time it saves. It cuts down on manual work for both employees and finance teams, and reimbursements tend to be faster because the approval process is more streamlined. Another major benefit is accuracy—since the system can automatically capture data from receipts and apply company policies, there are fewer errors and fewer policy violations.

It also offers better visibility. Managers and companies can track spending more easily, spot patterns, and keep costs under control. Overall, SAP Concur improves efficiency, reduces paperwork, and makes the entire expense process smoother and more transparent. Review collected by and hosted on G2.com.

One of the least helpful aspects of SAP Concur is that it can feel overly complex and not very user-friendly, especially for new users. The interface isn’t always intuitive, so even basic tasks—like submitting an expense or fixing a report—can take longer than expected.

Another drawback is that the system can be slow at times, particularly when uploading receipts or moving between sections. That lag can be frustrating when you’re trying to complete a report quickly.

I’ve also run into occasional accuracy issues with receipt scanning and auto-filled data, which means entries still need to be reviewed and corrected manually. On top of that, strict policy controls can feel rigid, making it harder to submit exceptions even when they’re valid.

Overall, while SAP Concur is a powerful tool, it often requires a learning curve and a fair amount of patience to use efficiently. Review collected by and hosted on G2.com.

Having a strong mobile app and ExpenseIt receipt scanning capability makes SAP Concur particularly effective. With the ability to take pictures of receipts while on the move, managing expenses across several projects can save time significantly. I enjoy using the easy integration with my business credit card; this allows for transactions to be added automatically to the system, streamlining the process of entering data and matching receipts to the line items in my receipt journal every month. Review collected by and hosted on G2.com.

Using the old desktop interface is very inconvenient when you are trying to break down expenses for multiple days, such as hotel stays. You would need to spend a few hours getting to know the specific drop down menus and acronyms for cost centers before you would be able to understand what each represents. In addition, sometimes the scanned receipt will not pick up the tax or total correctly, and this will turn into a compliance flag that will take additional time to resolve before submitting your expense report. Review collected by and hosted on G2.com.

Managing expenses and submitting reimbursement claims has become a smooth and convenient experience thanks to the platform’s intuitive and user‑friendly interface. All the essential features are easy to locate, making the overall process faster and more efficient for users who need to track, submit, and monitor their expense reports. The layout is clean, and each step is clearly guided, which reduces errors and ensures that submissions are accurate.

In addition to the well‑designed interface, the customer support provided by SAP is highly responsive and reliable. Whenever assistance is needed—whether it’s related to navigating the platform, fixing an issue, or understanding a particular function—the support team is quick to provide helpful guidance. Their proactive approach significantly improves user confidence and minimizes downtime. Overall, the combination of an intuitive system and strong customer support makes managing reimbursements much easier and more efficient. Review collected by and hosted on G2.com.

While SAP Concur is a powerful tool for managing expenses and reimbursements, there are a few areas where the experience can be improved. At times, the system can feel slightly slow, especially when loading receipts or switching between different sections of the platform. Some workflows require navigating through multiple screens, which can make simple tasks feel more time‑consuming than expected. The mobile app, while useful, occasionally struggles with accurately scanning receipts or syncing updates immediately. Additionally, certain error messages are not very descriptive, making it difficult to understand what went wrong or how to fix it without contacting support. Although the interface is overall user‑friendly, new users may initially find it a bit overwhelming due to the number of features and menu options available. With some refinements, particularly around speed and user guidance, the experience could be even smoother. Review collected by and hosted on G2.com.

What I like most about SAP Concur is that it brings expense reporting and travel management into one place. Once you get used to it, submitting expenses, attaching receipts, and tracking approvals becomes pretty straightforward. The mobile app is helpful for capturing receipts on the go, which makes it easier to stay on top of things instead of doing everything at the end of the month. It also adds structure to what can otherwise be a messy, manual process. Review collected by and hosted on G2.com.

The interface feels dated and not very intuitive, especially for first-time users. Some workflows take more steps than they should, and it’s not always obvious where to find certain actions or information. There are also occasional glitches or sync delays, which can be frustrating when you’re trying to submit something quickly. Overall, it gets the job done, but the experience could definitely be more streamlined. Review collected by and hosted on G2.com.

Having used SAP Concur for expense management over the years, I’d say its biggest advantage is how seamlessly it automates the entire expense reporting process. The mobile app makes it very easy to capture receipts on the go and submit claims without delays. Its integration with corporate credit cards also helps a lot, since transactions are imported automatically and that saves a significant amount of manual data entry.

On the approval side, the workflows feel smooth and transparent—managers can review and approve or reject claims within minutes. Finally, the built-in audit trail and policy compliance checks have noticeably reduced errors and helped ensure our finance team stays in control. Review collected by and hosted on G2.com.

While SAP Concur is a robust tool overall, the user interface can feel dated and not very intuitive, particularly for first-time users. The onboarding and implementation process is fairly complex and often requires dedicated IT support to get everything set up properly. At times, the OCR receipt-scanning feature misreads amounts or vendor names, which then forces manual corrections. Customer support response times can also be slow when the issue isn’t critical. On top of that, the licensing cost is on the higher side, which may not be the best fit for smaller organizations looking for a more budget-friendly option. Review collected by and hosted on G2.com.

I use SAP Concur primarily for expense settlement and managing cash advances settlements within the organization. It streamlines the entire reimbursement process by allowing me to easily submit, track, and manage expenses in a centralized platform. I like its user-friendly UI, which makes it easy to navigate, submit expenses, and track claims without much effort. I also appreciate the end-to-end automation of expense and cash advance settlements, which speeds up approvals and reduces manual work. Real-time tracking, easy receipt uploads, and clear expense categorization are the features I like the most. The initial setup was smooth and straightforward from a user perspective. The interface was intuitive, requiring little to no training. Review collected by and hosted on G2.com.

In my experience there are few to no drawbacks, but occasionally the system feels slightly slow, especially when uploading receipts or navigating between pages. Review collected by and hosted on G2.com.

It integrates travel booking and expense reporting into a single, seamless workflow.

The use of AI and OCR to scan receipts and automatically populate expense fields, saving significant time.

Transactions from corporate cards flow directly into the system for easy reconciliation. This really helps me.

Audit flags alert me immediately if an expense violates company policy before I submit it.

Best is mobile app which allows for capturing receipts and approving reports on the go.

Helps pull automatically pulls digital receipts from lot of places like uber, rentals, hotels sometimes.

It handles multiple currencies easily. In recent rip i went to 3-4 countries and it helped with managing all the currencies without any issue. Review collected by and hosted on G2.com.

The interface feels pretty old, even though the recent changes are decent. It also gives warnings for small things it doesn’t seem able to handle properly, like business meal limits. It keeps showing that I’ve crossed the limit when I actually haven’t. Sometimes the sync between mobile and desktop is delayed as well. On top of that, itemization is a pain a lot of the time. Review collected by and hosted on G2.com.