--- title: SAP Commerce Cloud Reviews meta_title: 'SAP Commerce Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 332 reviews by the users' company size, role or industry to find out how SAP Commerce Cloud works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 332 scale: '5' date_modified: '2026-07-19' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # SAP Commerce Cloud Reviews **Vendor:** SAP **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.3/5.0 **Total Reviews:** 332 ## About SAP Commerce Cloud The SAP Commerce solutions delivers feature rich digital commerce capabilities built on a modern cloud native platform that will enable businesses to innovate quickly and deliver the perfect fit digital commerce solution for your business. SAP Commerce has the broadest and varying customer base with over 3500 customers, representing 20 industries across 100 countries. Customers trust our solution for its ability to scale and perform, customers has transacted over 570B+ dollars of gross merchandising value representing over 120M+ orders on our ecommerce platform. ## SAP Commerce Cloud Pros & Cons **What users like:** - Users appreciate the **ease of use** of SAP Commerce Cloud, which enhances efficiency in managing complex commerce needs. (29 reviews) - Users value the **excellent integration with the SAP ecosystem** , enhancing seamless operations and customer experiences. (23 reviews) - Users appreciate the **flexibility and scalability** of SAP Commerce Cloud, enabling tailored solutions for diverse B2B needs. (16 reviews) - Users value the **exceptional customer experience** provided by SAP Commerce Cloud, enhancing personalization across multiple channels. (16 reviews) - Users value the **extensibility and customization** of SAP Commerce Cloud, enabling tailored solutions for complex business needs. (15 reviews) - ERP Integration (15 reviews) - Users value the **flexibility** of SAP Commerce Cloud, enhancing customization and streamlining e-commerce project deployment. (15 reviews) - Users value the **easy integration** of SAP Commerce Cloud with the SAP ecosystem, streamlining their digital commerce processes. (14 reviews) - Users appreciate the **easy integrations** of SAP Commerce Cloud, simplifying customer support and enhancing overall efficiency. (13 reviews) - Reliability (13 reviews) **What users dislike:** - Users find SAP Commerce Cloud to be **expensive** , potentially limiting accessibility for smaller businesses and organizations. (24 reviews) - Users find SAP Commerce Cloud to have a **high complexity** , particularly during initial setup and integrations with other systems. (21 reviews) - Users find SAP Commerce Cloud has a **difficult learning curve** , requiring significant time and technical expertise to configure. (18 reviews) - Users find the **steep learning curve** challenging, particularly for new developers navigating its complexity and numerous components. (18 reviews) - Users find the **complex implementation** of SAP Commerce Cloud challenging, especially for teams lacking technical resources. (17 reviews) - High Complexity (13 reviews) - Difficult Customization (12 reviews) - Complex Setup (11 reviews) - Customization Difficulty (11 reviews) - Users experience **slow performance** with the Commerce Cloud portal, particularly during rapid operations, impacting efficiency. (9 reviews) ## SAP Commerce Cloud Reviews ### 1. SAP cloud **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about SAP Commerce Cloud?** This is absolute corporate enhance product content quality with built-in data validation and workflows, bulk-edit and mass-upload product data, and support multilingual catalogs for a global e-commerce site and user friendly **What do you dislike about SAP Commerce Cloud?** It's a global ERP and need to anylse the negative impact towards employee growth and support **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Workflows, bulk-edit and mass-upload product data, and systematic MIS for management reports ### 2. Empowers businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about SAP Commerce Cloud?** SAP CC offers robust features, scalability, and flexibility to empower businesses to deliver exceptional dig com experiences. **What do you dislike about SAP Commerce Cloud?** Complexity of implementation, cost, support services and documentation. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Integration and onmichannel commerce, analytics and reporting, efficient operations and management ### 3. Provides good insights for business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2024 **What do you like best about SAP Commerce Cloud?** Simplifies process for orders and e-commerce businesses **What do you dislike about SAP Commerce Cloud?** the interface can glitch which is annoying **What problems is SAP Commerce Cloud solving and how is that benefiting you?** easy for me to process orders ### 4. For Creating And Monitoring Purchases and Coordinating Business Works **Rating:** 5.0/5.0 stars **Reviewed by:** Yash S. | Quality Assurance Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2020 **What do you like best about SAP Commerce Cloud?** Easy Operations and all things at one place, just have to enter the specific code for the specific task **What do you dislike about SAP Commerce Cloud?** Not Observed any Downsides of this Software it is all good0 **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Consumption and Creat purchase requisition or maintain Sales Release etc are in one plaace ### 5. Great B2C and B2B ECommerce Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Neeraj K. | Tech Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about SAP Commerce Cloud?** SAP Commerce Cloud provides slouution for e-commerce with great customer experience, powerful content management and product management. Its a complete e-commerce solution which provides payment integration, can connect with multiple other integration, promotions, inventory management, user management. This solution also simplify the complex e-commerce and order fulfillment process, by this customers can engage more effectively. **What do you dislike about SAP Commerce Cloud?** For SAP Commerce Cloud I found few things which I dislike: First, its not suitable for small scale business, because its license cost creates a barrier for them. Second, this e-commerce gives lots of features but still need to customization according to business needs. One more, which is lack of awareness, I feel business organizations which are using this solution is not fully aware for this e-commerce solution. They are unable to use its several benefits due to lack of their awareness. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** SAP Commerce Cloud is have ommnichannel capabilities so its makes customers journey smoother across all touch points, and simplify buying process. It have lots of lots of pre loaded features, including promotions, payment solution, delivery and order process, predefined templates for content and emails, etc, all are well-designed and useful. It's highly adaptable and suits all kinds of different businesses. ### 6. Having experienced the power of SAP Commerce Solutions, I must say it's a game changer. **Rating:** 4.0/5.0 stars **Reviewed by:** Shujaat A. | Guest Posting, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about SAP Commerce Cloud?** When it comes to digital commerce solutions, SAP Commerce Cloud stands out as a formidable platform that empowers businesses to achieve new heights of success. As someone who has experienced the benefits firsthand, I am delighted to share the upsides of using SAP Commerce Cloud. One of the standout features of SAP Commerce Cloud is its unparalleled scalability. The platform's ability to handle high volumes of transactions and support large-scale operations is truly impressive. Regardless of the size or complexity of your business, SAP Commerce Cloud offers the flexibility to accommodate your growth and evolving needs seamlessly. **What do you dislike about SAP Commerce Cloud?** As I have experienced SAP commerce cloud, I didn't find any relevant issues or problems that I have faced. In fact, It was worth experiencing such an amazing digital platform. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** SAP Commerce Cloud has proven to be an invaluable solution in the realm of e-commerce platforms, as it effectively addresses critical challenges and delivers remarkable benefits. Having experienced the transformative power of SAP Commerce Cloud firsthand, I am thrilled to share how it has helped overcome key problems and provided substantial advantages. One of the primary challenges SAP Commerce Cloud tackles is scalability. As businesses grow, they often face the daunting task of accommodating increasing customer demands and expanding operations. SAP Commerce Cloud's robust infrastructure and architecture empower businesses to scale effortlessly, ensuring smooth operations and seamless customer experiences even during periods of rapid growth. This scalability eliminates concerns about outgrowing the platform, enabling businesses to focus on driving revenue and meeting customer expectations. ### 7. SAP Commerce Cloud Best B2B, B2C Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad Muzammal J. | Director Project Delivery (SAP), Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about SAP Commerce Cloud?** Out of box bundled solution for B2B and B2C environment. Seamless integration with SAP Solutions and Easy Configurable, integrate bale solution with third-party solutions as well. **What do you dislike about SAP Commerce Cloud?** Less market-trained resources available, Having some direct integration issues with omanichannels. The awareness campaign from SAP is less as they shifted it from SAP Hybris to SAP CX there is a confusion in the target market. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Previously was using multiple solutions not integrated like Megento, smart, Sage, and Linworks for order management and e-commerce trading platform. SAP Commerce Cloud provided seamless integration along with realtime visibility and transactional and financial tracking and many more features. ### 8. CRM for B2B and B2C business models **Rating:** 4.5/5.0 stars **Reviewed by:** Rosario D. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2023 **What do you like best about SAP Commerce Cloud?** Increasing the company's income with a very comprehensive CRM automation system based on B2B and B2C. The ability to connect to various APIs and compatibility with most information systems. Examining customer needs and updating services and products according to customer needs into storefront of website s great. **What do you dislike about SAP Commerce Cloud?** It is very complete and comprehensive for communicating with customers and integrating the sales system is ok and hasn't any issues o. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** It is a comprehensive and complete platform for online sales, order tracking and order management. SAP Commerce Cloud is great B2B crm and ERP software. Our company communication with customers and buyers has become much easier and maintenance and any costs have also been reduced. Adding and setting product specifications is very user-friendly and simple with nice storefront. ### 9. Excellent platform to solve the complexity of e-commerce. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about SAP Commerce Cloud?** It assists huge enterprises in increasing profits and customer connections, and it assists customers, clients, and businesses in managing brands, product listings, sales, and services that are automated depending on their interests. The platform's flexibility and customization possibilities are its strongest characteristics; the platform allows businesses to customise their e-commerce experience to their individual needs, whether that's modifying the checkout process, implementing personalized product suggestions, or connecting with third-party applications. **What do you dislike about SAP Commerce Cloud?** The platform is difficult to install and adjust, which may need specialist knowledge and resources. Creating bespoke reports and integrating them with other programs takes a significant amount of work. The software is a little sluggish, and there is no appropriate explanation accessible for novices on how to use it. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** It has been utilized as a full B2B marketplace solution, assisting us in achieving the scale required for such huge transformation agreements. Sap Commerce Cloud offers a variety of services in the areas of e-commerce, sales, and business needs. It enables us to give tailored customer experiences by exploiting customer data, which helps us to boost customer loyalty, retention, and, ultimately, revenue. ### 10. Empowering Engineers for Streamlined E commerce operations with SAP commerce cloud **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about SAP Commerce Cloud?** It is powerful tool which provides a robust foundation for building & optimising online retail experiences. Platform's performance capabilities are impressive. The platforms advanced analytics & reporting tool have provided invaluable insight into our business performance. **What do you dislike about SAP Commerce Cloud?** Needs customisation according to business needs. More advanced features can be challenging for new user's. Setup time need to improve, it takes lot of time for set up. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Platform enables businesss to modify their online Shopping experience. It's scalability, personalization capabilities, seamless integrations with development tools have collectively improved out operational efficiency & overall business. ### 11. Good solution for large enterprises **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 04, 2023 **What do you like best about SAP Commerce Cloud?** SAP Commerce Cloud offers a lot of valuable ecommerce functionality "out of the box". The platform can handle a lot of traffic and scale. It's back-end apps, like Backoffice, allow employees to manage many aspects of their site. **What do you dislike about SAP Commerce Cloud?** Even though many things are "out of the box", they almost always require some level of customization or improvement to make them ready for production. I've seen many companies that think they can get a site up and running in a few months only to realize it will take them minimum 6-12 months to implement a site that fits their business. Search is outdated compared to other options on the market. It's a monolith. It's hard to integrate best-of-breed third-party services compared to newer composable platforms. It's expensive. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** E-commerce for large B2B and B2C enterprises that expect significant online traffic. It solves the problem of needing many different platforms to build an e-commerce site by offering almost everything in a single package. This can reduce the time to procure additional third party services and integrate them, at the cost of greater flexibility ### 12. Best Commerce Cloud that worked with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2020 **What do you like best about SAP Commerce Cloud?** Flexibility to work with ease and scalable and used across multiple devices with less cost **What do you dislike about SAP Commerce Cloud?** didnt find anything till now which i dislike **Recommendations to others considering SAP Commerce Cloud:** Best cloud product when comes to SAP as brand much good integrated with SAP other Cloud and non cloud applications **What problems is SAP Commerce Cloud solving and how is that benefiting you?** INtegration with other Cloud applications , Its better managed with Onpremise & Cloud application integration ### 13. My experience working with SAP Commerce Cloud **Rating:** 4.0/5.0 stars **Reviewed by:** Sudhakar J. | Enterprise Architect & Practice Lead, CoE (Innovation & Digital Transformation), Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about SAP Commerce Cloud?** I have been using the SAP Commerce cloud and best thing which i like about is low upfront and ongoing costs. It Gives access to a reliable e-commerce platform that is open to innovate at scale. Data security is very reliable and can handle high volumes without any issues. **What do you dislike about SAP Commerce Cloud?** UI & UX can be improve as per current business needs. Also the setup time and data migration from the platform like Adobe commerce etc is time taking. Customization at user end also can be improved further. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** It resolved our day to day ecommerce sales and product listing issues which was very comburseme in other platform. Excellence data protection and browsing /listing of products are great. Plug and play integration with SAP ecosystem and seamless payment experince. ### 14. Helps To Boost Sales and customer Satisfaction with its Awesome Ecommerce Tools **Rating:** 4.5/5.0 stars **Reviewed by:** Pritam M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2023 **What do you like best about SAP Commerce Cloud?** It provides a tool to manage the catalogs and product list including price lists and information according to customer needs. It provides a split shipment feature to manage the orders effectively. It provides various APIs and is easily integrated with systems. **What do you dislike about SAP Commerce Cloud?** Its upgradation and performance optimization feature is complex to understand. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** It helps me manage the e-commerce complexities by providing features to manage the product and the catalogs. The omnichannel helps to interact with customers Easily and helps to improve customer engagement. Its reporting and analytics feature helps to monitor the performance of e-commerce and conversion rate. ### 15. Future of commerce market **Rating:** 5.0/5.0 stars **Reviewed by:** Chinna Guraiah D. | .Net Full Stack Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2023 **What do you like best about SAP Commerce Cloud?** SAP commerce cloud is one of the best tool for UI customization formerly it was hybris, after SAP aquires it makes very easy to integrate with SAP systems which leads easy for billing costing & much more. **What do you dislike about SAP Commerce Cloud?** Setup process need to changes, it needs lot's of time for setup now. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Billings make very easy which leads to less cost to the project, and best UI customization tool. ### 16. Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about SAP Commerce Cloud?** Tracking candidates and purchase orders. **What do you dislike about SAP Commerce Cloud?** Nothing in particular. The system is userfriendly. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Nothing in particular. ### 17. Best Commerce Solutions- Review **Rating:** 4.0/5.0 stars **Reviewed by:** Vikrant K. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2023 **What do you like best about SAP Commerce Cloud?** Excellent E-commerce Cloud solutions. It is an all-inclusive e-commerce system with user administration, promotion management, inventory management, and payment connection. It can also be linked with numerious addition integrations. **What do you dislike about SAP Commerce Cloud?** UI and UX can be improved to meet the needs of present business. Also time-consuming are the setup procedures and data migration from platforms like Adobe commerce. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** SAP Commerce Cloud's adaptability and customisation possibilities are its best qualities. The platform enables businesses to modify their online shopping experience to meet their unique requirement, whether that means modifying the checkout procedures. ### 18. A scalable beast to solve B2C and B2B commerce **Rating:** 4.5/5.0 stars **Reviewed by:** Aditya D. | Digital Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about SAP Commerce Cloud?** The best features of SAP Commerce Cloud are its flexibility and customization options. The platform allows businesses to tailor their e-commerce experience to their specific needs, whether it's customizing the checkout process, implementing personalized product recommendations, or integrating with third-party applications. This flexibility and ability to adapt to changing customer needs are key to providing a seamless and satisfying shopping experience, and ultimately, driving sales and revenue for businesses. **What do you dislike about SAP Commerce Cloud?** Complexity: The platform can be complex to set up and customize, which may require specialized expertise and resources. Cost: The pricing for SAP Commerce Cloud can be high, especially for smaller businesses, which may limit its accessibility. Time to market: Setting up and launching an e-commerce platform on SAP Commerce Cloud can take longer than other platforms due to its complexity. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** IT has been used as end to end solution for B2B marketplace and it helped us in achieving the scale we need for such large transformation deals ### 19. SAP Commerce Cloud leading Software for B2B and B2C E commerce domain markets **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about SAP Commerce Cloud?** This is very simple and robust. SAP CX provides accelerator extensions which will be easier for starting theory own commerce site different features like cart checkout and payments. **What do you dislike about SAP Commerce Cloud?** Even though it's customer friendly and robust in nature cost for using SAP Commerce Cloud is little more when compared to it's competitors. It cannot be available for all scale atleast from middle scale companies. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** It solves B2B and B2C business requirements which helps in the growth of markets with the platform they provide ### 20. Future Leader of B2B & B2C commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Ganesh P. | Associate Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about SAP Commerce Cloud?** As i Know it was Hybris formerly, which is the fool for best UI/UX customization after becoming SAP Commerce cloud, it is the tool becomes very eaiser process end to end, Easily integrate to any system and best Customized optionable tool. **What do you dislike about SAP Commerce Cloud?** Setup the tool need to be very easy, its very hard to setup in our locale. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Integeration with SAP S4 Hana for biliing which leads to easy for billing and Order Management very easy in sap commerce cloud. ### 21. Promote your Business and Increase Sale with SAP ECommerce Solution. **Rating:** 4.5/5.0 stars **Reviewed by:** Harisudha T. | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about SAP Commerce Cloud?** It provides the catalog and product management feature, that enables to management of product information and pricing. It provides a content management feature that can create content for their online stores for promotion. **What do you dislike about SAP Commerce Cloud?** The customization option it provides is limited and its integration with the system is a little complex. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** It provides omnichannel which integrates online, and mobile, which helps to get the customer experience and the customer feedback. It helps me manage the order and its processing. It also provides a report and analytic future to know the product sales performance regularly. ### 22. It is great product for use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2020 **What do you like best about SAP Commerce Cloud?** Services provided SAP commerce cloud are good. It provides many out of box features. It also provides headless architecture. It is very scalable and provides optimized solutions. **What do you dislike about SAP Commerce Cloud?** SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user. We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios. **Recommendations to others considering SAP Commerce Cloud:** Very good product, I will highly recommend this product **What problems is SAP Commerce Cloud solving and how is that benefiting you?** End to end customer experience provide good benefit. It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here. ### 23. An e-commerce platform from SAP **Rating:** 5.0/5.0 stars **Reviewed by:** Phani Kumar A. | Systems Engineer (SAP FI Consultant), Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about SAP Commerce Cloud?** SAP Commerce Cloud is an e-commerce platform that helps improve the organization's sales and profits with excellent customer satisfaction. Some of the main features include Comprehensive capabilities and help in intelligent selling services. **What do you dislike about SAP Commerce Cloud?** Although it helps improve sales and profits of the organization along with good customer experience. SAP Commerce Cloud cannot be deployed on other platforms except Microsoft Azure Cloud. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** SAP Commerce Cloud allows customers to choose from various interaction methods; it delivers a good customer experience and focuses on the organization's core business. ### 24. My Experience With SAP Commerce Cloud and Why It's The Best **Rating:** 4.5/5.0 stars **Reviewed by:** Cynthia G. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about SAP Commerce Cloud?** I like that the product comes with an intuitive users interface It's cloud based and fully scalable It makes catalog management easy thereby enhancing customer experience Offers a split shipment features to take care for different customer needs **What do you dislike about SAP Commerce Cloud?** SAP Commerce Cloud has been very helpful and I have no hates for this tool **What problems is SAP Commerce Cloud solving and how is that benefiting you?** IT has been amazing as an e-commerce platforms and has always worked to better custom shopping experience ### 25. Minimal downtime and easy to scale **Rating:** 5.0/5.0 stars **Reviewed by:** Brahadish B. | Senior Software Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about SAP Commerce Cloud?** It was a solution to the large enterprises like b2b , b2c . It can integrate with other software's like SAP Marketing cloud, SAP Sales Colud **What do you dislike about SAP Commerce Cloud?** Cost was very high , and it was very complex to use and learn for the new ones **What problems is SAP Commerce Cloud solving and how is that benefiting you?** It helped me by delivering continuous and consistent shopping experiences for my application. It helps users to browse and interact with application ### 26. Suitable E-commerce solution for large enterprises **Rating:** 4.5/5.0 stars **Reviewed by:** Sandeep P. | Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2023 **What do you like best about SAP Commerce Cloud?** SAP Commerce Cloud is an ideal tool for product management on E-commerce platforms which comes with payment management features. **What do you dislike about SAP Commerce Cloud?** Licensing cost is high and hence it is not preferred by small scale businesses. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** SAP Commerce cloud comes packed with entire toolkit for E-commerce solution. It can be your one stop solution. Management of content, product and orders is simplified and can be accessed from anywhere. This makes it highly accessible. ### 27. SAP Commerce Cloud: Ease of use of a powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about SAP Commerce Cloud?** SAP Commerce Cloud is very suitable for complex projects, and it is integrated easily with almost any third party. **What do you dislike about SAP Commerce Cloud?** I do not have anything to dislike about it. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** SAP Commerce Cloud is very powerful and flexible that it can be used for multiple industries. For instance, it has a specific accelerator for telecom. In addition, it centralise the work. From the whole suite, you can manage your products, orders, contents, users, and others. Finally, SAP Commerce Cloud is easily integratable with different third parties with ease and flexibility. ### 28. E-commerce friendly cloud based solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about SAP Commerce Cloud?** Customization and personalising platforms, B2B application integration and managing different markets in different region in simplified way. **What do you dislike about SAP Commerce Cloud?** Could have been more user friendly to understanding for end users in terms of configuration and maintaining the application by business customers rather dependant on admin users. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Able to manage and integrate all our application with different market and platforms. easily manage database with UI for orders,products,channels and fulfillment process. ### 29. Endeavour at Commerce market ranger **Rating:** 5.0/5.0 stars **Reviewed by:** Hemanth D. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2023 **What do you like best about SAP Commerce Cloud?** SAP commerce cloud is one of the commerce tools in which we can market our products in different UI models and is easy to integrate with SAP S4Hana cloud, which makes our invoicing makes easier. **What do you dislike about SAP Commerce Cloud?** Setupping makes us mad, apart from that nothing to dislike. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Makes easier in customization, invoicing at SAP S4 Hana, it makes our costing very less. ### 30. Awesome commerce cloud for businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Aryaman S. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2023 **What do you like best about SAP Commerce Cloud?** It was really helpful with the tracking of commerce operations for our clients. This ERP turned out to be their backbone for the future. **What do you dislike about SAP Commerce Cloud?** Development takes a lot of time and effort. AI should help to automate this in the future. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** It's solving the lack of reporting and integration between departments for our clients. This is a revolutionary product and is better in many cases than SAP Brim. ### 31. THE BEST MANAGEMENT SOLUTION **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff R. | Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about SAP Commerce Cloud?** Complete order management solutions It is easy to use and ease of downloading reports It has been robust and flexible platform for our websites with its many products Backend configuration is also easy to do **What do you dislike about SAP Commerce Cloud?** To be sincere I have totally nothing to state as a dislike I enjoy using this software **What problems is SAP Commerce Cloud solving and how is that benefiting you?** It is very useful to manage wide catalogs and sofisticated html tools for e-commerce business ### 32. Toughest Competitior of CRM industry **Rating:** 5.0/5.0 stars **Reviewed by:** Venkata Naveen Kumar K. | Associate Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2023 **What do you like best about SAP Commerce Cloud?** SAP commerce cloud is one of the best usage for omininchannel and integration with billing channels **What do you dislike about SAP Commerce Cloud?** Setup and intilization will makes me mad at every time, it takes lot of time to complete. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** UI/UX makes very customize complate to current crm marketers, it makes easy to integrate for easy invoicing and record maintenance. ### 33. Hybris is awesome for e-commerce I am working on this since 8 years. **Rating:** 5.0/5.0 stars **Reviewed by:** vinay t. | Staff Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about SAP Commerce Cloud?** It's easy and flexible to use with other technology as well. **What do you dislike about SAP Commerce Cloud?** As of now only one thing cloud server not accessible to vendor. This requires when any infra issue come in production the we totally reliable on SAP. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** For e-commerce domain multiple things solved like Easy product searching Easy payment integration Single sign on feature ### 34. Tough competitor of B2B & B2C CRM industry **Rating:** 5.0/5.0 stars **Reviewed by:** Pogundu L. | Associate Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2023 **What do you like best about SAP Commerce Cloud?** SAP commerce cloud(formerly Hybris) which are useful in our business UI customization & to integrate with SAP ERP systems. **What do you dislike about SAP Commerce Cloud?** Installation of tool makes me very difficult to setup, testing environment also need to be update makes very competitive to current marketers. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** While competitive to current CRM marketers, it makes easier customization. ### 35. A significantly useful B2C application **Rating:** 4.5/5.0 stars **Reviewed by:** Mikir P. | M, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about SAP Commerce Cloud?** SAP Commerce Cloud is one of the most efficient B2B and B2C software applications for mid and large-sized organizations. It's AI-powered intuitive interface for different product categories provides a highly organized and sorted customer experience and helps boost business profitability. It is a great tool to streamline business operations. **What do you dislike about SAP Commerce Cloud?** The plethora of information that SAP COmmerce Cloud contains is sometimes challenging. It would undoubtedly help if a "Tips and Tricks" icon is embedded in the software for easy access and navigation. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** We primarily use SAP Commerce Cloud to manage purchase orders from global clientele and financial closure of sales orders linked to these purchase orders for the variety of products that we sell. ### 36. It's a user friendly application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2017 **What do you like best about SAP Commerce Cloud?** I have like to more on the integration of fetching the data very fast to customize the dashboard which needs to feel good **What do you dislike about SAP Commerce Cloud?** I am not seen anything on the application as of now **Recommendations to others considering SAP Commerce Cloud:** It's best way to setup this application for the features business improvement as well as current business using for friendly environment **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Integration point of view got some problems and resolved with sap note ### 37. One of the best E-Commerce Platform for your Enterprise and Business (B2B and B2C) **Rating:** 4.5/5.0 stars **Reviewed by:** Sumedh P. | Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about SAP Commerce Cloud?** SAP Commerce Cloud helps large enterprises to boost their profits, efficiencies and customer relations. It helps clients, customer and businesses to manage brands, product listings, sales and automated services based on your interest. **What do you dislike about SAP Commerce Cloud?** Costly for small/medium sized companies to use this software. It takes long time to build customize reporting and implementation with other applications. Application is little slow and there is proper guide available how beginner can use. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** SAP Commerce Cloud is providing multiple support in the field of e-commerce, sales and business needs. It is single source provider for API enabled platforms, selling services, integration and deployment. It is benefiting in terms of evaluation, contracting, product listings and brand management. ### 38. Shark Killer of Future Commerce industry **Rating:** 5.0/5.0 stars **Reviewed by:** kartheek t. | Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2023 **What do you like best about SAP Commerce Cloud?** The best part is UI/UX customization as per the different requirements, and eay to integrate with all SAP platforms. **What do you dislike about SAP Commerce Cloud?** The setup makes me mad, it takes a huge time or whole day it tooks. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Customizing the UI/UX and Easy invoicing while integrate with SAP platforms. ### 39. SAP Commerce Cloud - Connecting enterprises directly to retail consumers **Rating:** 3.5/5.0 stars **Reviewed by:** Sanyam A. | Business Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2023 **What do you like best about SAP Commerce Cloud?** SAP Commerce Cloud has great features that every e-Commerce giant needs by giving data backed insights to consumer behaviour etc **What do you dislike about SAP Commerce Cloud?** SAP Commerce cloud can be quite costly to implement. It is only for behemoth enterprises. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** SAP Commerce Cloud has helped us launch our e-Commerce stores to be able to serve customers directly, while getting to know their expectations and behaviour on our site. ### 40. Good to modify as per the requirements and to fullfill the clients happy. **Rating:** 4.0/5.0 stars **Reviewed by:** harikumar r. | Technology Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about SAP Commerce Cloud?** Good as it is in cloud and easy to work and modify as of the requirements **What do you dislike about SAP Commerce Cloud?** Can decrease the price for the owners for starting **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Taking time to get solution by own for the product of newly launched ### 41. User friendly, flexible solution **Rating:** 4.5/5.0 stars **Reviewed by:** Gjergji F. | SAP BSS Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about SAP Commerce Cloud?** Very flexible solution, easy customizable and many configuration options. **What do you dislike about SAP Commerce Cloud?** Nothing to mention so far, this solution is optimal. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** It really increase customer experience, efficient on products and subscription management. ### 42. SAP Commerce Cloud **Rating:** 4.5/5.0 stars **Reviewed by:** Rajiv T. | Sr. Infrastructure Manager- IT, Pharmaceuticals, Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2023 **What do you like best about SAP Commerce Cloud?** SAP Commerce Cloud is great for selling products and engaging customers directly. It has reduced the time to market and increased revenue. The Best part of this product is it has plug-and-play integration with any cart merchandise. **What do you dislike about SAP Commerce Cloud?** SAP Commerce Cloud has the capability to integrate with SAP S/4 Hana but the configuration needs more effort. Sometime its not update the data with Backend system. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** SAP Commerce Cloud helping us to manage orders from customers directly and share the data with the integrated SAP S/4 system. ### 43. Excellent user interface as customized **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about SAP Commerce Cloud?** Formerly Hybris current sap commerce will makes Both CRM and ERP as single platform(not exactly but easy to integrate for invoice & order reciepts), it is very feasible to very various customized user interface. **What do you dislike about SAP Commerce Cloud?** Setting up the Hybris will makes a lot of issues in some times it needs to very easy and test environment needs to be very feasible for testing and debugging. As per market standards it becomes very lag when compare yo other competitiors. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Made easy ux design feasibility. ### 44. Sap commerce cloud **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about SAP Commerce Cloud?** A stop solution for your eCommerce business provide end to end real life scenarios with little customisation according to business requirements. Supports both b2c and b2b. **What do you dislike about SAP Commerce Cloud?** For B2B sites we can face some issues in real time scenario **What problems is SAP Commerce Cloud solving and how is that benefiting you?** We can easily develop eCommerce site and can integrate with third party for order, payment etc ### 45. SAP Commerce Cloud: Highly Efficient B2B Commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2023 **What do you like best about SAP Commerce Cloud?** SAP Commerce Cloud is considered to be a bundled pack of catalog, content and product management. Discounts and promotions are well managed and the user management effectively keeps the customer more engaged. **What do you dislike about SAP Commerce Cloud?** For small businesses it can create problems related to license cost. Otherwise there is nothing to dislike about this tool. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** SAP Commerce Cloud provides multichannel support such that the promotions can be done on all effective communication methods. Data protection is excellent and the interface can be tailored according to business needs. ### 46. SAP Commerce Cloud **Rating:** 4.0/5.0 stars **Reviewed by:** Zeynep A. | Corporate Financial Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about SAP Commerce Cloud?** SAP commerce cloud is very flexible and it can be customized to meet the specific needs of different businesses. It also enables businesses to deliver seamless omnichannel experience. **What do you dislike about SAP Commerce Cloud?** I don't work for a small company so it's not a problem for me per se but the software is super expensive especially for smaller and mid sized companies. It's also a harder software to navigate, at least in the beginning while getting used to the software. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Sap commerce cloud enables us to provide personalized customer experiences by leveraging customer data. This helps us increase customer loyalty, retention, and in conclusion, revenue. ### 47. SAP review **Rating:** 5.0/5.0 stars **Reviewed by:** Balasubramanian D. | Test Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about SAP Commerce Cloud?** User friendly and faster response. This will help better user experience. **What do you dislike about SAP Commerce Cloud?** Knowledge articles are required to learn about the product **What problems is SAP Commerce Cloud solving and how is that benefiting you?** It's the latest technology and improved performance and removed dependencies ### 48. Highly Responsible and Robust Ecom Platform for ENT **Rating:** 4.0/5.0 stars **Reviewed by:** Michael K. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about SAP Commerce Cloud?** Highly customizable and robust Ecom Platform for global business with highly international capabilities **What do you dislike about SAP Commerce Cloud?** Customization is expensive and requires specialized know how **What problems is SAP Commerce Cloud solving and how is that benefiting you?** SAP Commerce is consolidating all needed transactios and front end client activities on the cloud and lets you drive great digital sales and marketing results ### 49. Multi useful for all types of business **Rating:** 5.0/5.0 stars **Reviewed by:** Sumeet S. | Team Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about SAP Commerce Cloud?** It simplifies the business processes and helps in reducing risk from any e-commerce strategy. This cloud also helps in adapting new business models and customer's thought process quickly. **What do you dislike about SAP Commerce Cloud?** We have been using this commerce cloud from a very long time now and so far we haven't experienced anything which makes us dislike anything about it. The results we have received after deploying it are profitable. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Its understands the customer's need and sensitive points, adapts new business models quickly, helps in managing content that recognises the products and promotions. ### 50. Got knowledge how to handle the SAP Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Rakesh D. | Engineer 1, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about SAP Commerce Cloud?** Live practice section about how to use the advantage of the Cloud **What do you dislike about SAP Commerce Cloud?** Nothing to say, everything was fine In the course. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Helped me to analysis the cloud data and manage the data. ## SAP Commerce Cloud Discussions - [What is SAP Commerce Cloud?](https://www.g2.com/discussions/what-is-sap-commerce-cloud) - 2 comments, 2 upvotes - [What is SAP Commerce Cloud used for?](https://www.g2.com/discussions/what-is-sap-commerce-cloud-used-for) - 1 comment - [View SAP Commerce Cloud pricing details and edition comparison](https://www.g2.com/products/sap-commerce-cloud/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+11%3A56%3A41+-0500&secure%5Bsession_id%5D=3f9bb033-b171-4a33-9de9-7d7ef23ad3c1&secure%5Btoken%5D=047a4440971deee2b63a95e4244988ecc1104aa9a5ca19aae1c428b3baf4ae96&format=llm_user) ## SAP Commerce Cloud Integrations - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - [Amazon Virtual Private Cloud (Amazon VPC)](https://www.g2.com/products/amazon-virtual-private-cloud-amazon-vpc/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) ## SAP Commerce Cloud Features **Order Entry** - Entry - Register - Notifications **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Reporting** - Reports & Analytics - Data Transfer Tools **Order Tracking** - Shipping - Tracking - Backorder **Generative AI** - AI Text Generation - AI Text Summarization **Inventory Management** - Stock Levels - Flow Of Goods - Reserving Goods **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Management** - Order Status - Information Access - Email Notifications **Subscription Management** - Payment Data - Payment Gateway - Billing - Automatic Payments **Agentic AI - Order Management** - Adaptive Learning - Natural Language Interaction **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Inventory Management - Multi-Channel Fulfillment **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Multi-Site Management - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability ## Top SAP Commerce Cloud Alternatives - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - 4.4/5.0 (856 reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - 4.3/5.0 (558 reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - 4.2/5.0 (572 reviews)