--- title: SAP Commerce Cloud Reviews meta_title: 'SAP Commerce Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 334 reviews by the users' company size, role or industry to find out how SAP Commerce Cloud works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 334 scale: '5' date_modified: '2026-08-07' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # SAP Commerce Cloud Reviews **Vendor:** SAP **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.3/5.0 **Total Reviews:** 334 ## About SAP Commerce Cloud The SAP Commerce solutions delivers feature rich digital commerce capabilities built on a modern cloud native platform that will enable businesses to innovate quickly and deliver the perfect fit digital commerce solution for your business. SAP Commerce has the broadest and varying customer base with over 3500 customers, representing 20 industries across 100 countries. Customers trust our solution for its ability to scale and perform, customers has transacted over 570B+ dollars of gross merchandising value representing over 120M+ orders on our ecommerce platform. ## SAP Commerce Cloud Pros & Cons **What users like:** - Users appreciate the **ease of use** of SAP Commerce Cloud, which enhances efficiency in managing complex commerce needs. (29 reviews) - Users value the **excellent integration with the SAP ecosystem** , enhancing seamless operations and customer experiences. (23 reviews) - Users appreciate the **flexibility and scalability** of SAP Commerce Cloud, enabling tailored solutions for diverse B2B needs. (16 reviews) - Users value the **exceptional customer experience** provided by SAP Commerce Cloud, enhancing personalization across multiple channels. (16 reviews) - Users value the **extensibility and customization** of SAP Commerce Cloud, enabling tailored solutions for complex business needs. (15 reviews) - ERP Integration (15 reviews) - Users value the **flexibility** of SAP Commerce Cloud, enhancing customization and streamlining e-commerce project deployment. (15 reviews) - Users value the **easy integration** of SAP Commerce Cloud with the SAP ecosystem, streamlining their digital commerce processes. (14 reviews) - Users appreciate the **easy integrations** of SAP Commerce Cloud, simplifying customer support and enhancing overall efficiency. (13 reviews) - Reliability (13 reviews) **What users dislike:** - Users find SAP Commerce Cloud to be **expensive** , potentially limiting accessibility for smaller businesses and organizations. (24 reviews) - Users find SAP Commerce Cloud to have a **high complexity** , particularly during initial setup and integrations with other systems. (21 reviews) - Users find SAP Commerce Cloud has a **difficult learning curve** , requiring significant time and technical expertise to configure. (18 reviews) - Users find the **steep learning curve** challenging, particularly for new developers navigating its complexity and numerous components. (18 reviews) - Users find the **complex implementation** of SAP Commerce Cloud challenging, especially for teams lacking technical resources. (17 reviews) - High Complexity (13 reviews) - Difficult Customization (12 reviews) - Complex Setup (11 reviews) - Customization Difficulty (11 reviews) - Users experience **slow performance** with the Commerce Cloud portal, particularly during rapid operations, impacting efficiency. (9 reviews) ## SAP Commerce Cloud Reviews ### 1. Navigating the Learning Curve of SAP Commerce Cloud **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about SAP Commerce Cloud?** What I like best about SAP Commerce Cloud is its flexibility and scalability. It allowed my business tailor our e-commerce platforms to unique needs, and serve diverse clients, whether they're B2B, B2C. **What do you dislike about SAP Commerce Cloud?** I’d say one thing I don’t love about SAP Commerce Cloud is that it can feel pretty complex, especially when you're just getting started. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** SAP Commerce Cloud simplifies order management by automating and streamlining the entire process. This has resulted in faster order processing, better accuracy, and an overall smoother experience for both ends (customers and businesses). ### 2. Strong and Scalable Solution for Online Stores **Rating:** 4.5/5.0 stars **Reviewed by:** Rohit S. | Senior Web Developer Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about SAP Commerce Cloud?** Comprehensive Feature Set, Scalability, Integration Capabilities, Support and Community **What do you dislike about SAP Commerce Cloud?** Complexity, Cost, Performance Issues, User Interface **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Our e-commerce operations have grown and become more efficient thanks in large part to SAP Commerce Cloud. It is an effective tool for any company wishing to have a strong web presence because of its extensive feature set and scalability. Nonetheless, cost and complexity are crucial factors to take into account, particularly for smaller businesses. I think SAP Commerce Cloud will remain a top option in the e-commerce market with continued upgrades and improvements. ### 3. Very nice app with amazing functionalities **Rating:** 4.5/5.0 stars **Reviewed by:** Sahil S. | Order Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about SAP Commerce Cloud?** SAP commerce cloud gives an amazing platform for unified business interface with amazing functionalities which makes our work and day to day activities very easy **What do you dislike about SAP Commerce Cloud?** Sometimes there are issues with the troubleshooting of the software and sometimes we resolutions are not given on time when asked for support **What problems is SAP Commerce Cloud solving and how is that benefiting you?** SAP commerce cloud is solving my day to day problems as I don't have to switch to any different apps for the activities. It is very unified platform which offers B2B and B2C channels at the same place ### 4. SAP commerce cloud easy to use in BPO industry **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay S. | Support Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about SAP Commerce Cloud?** I am working as service executive for the one of the product base company.This service increase the productivity and efficiency to execute the order on time. **What do you dislike about SAP Commerce Cloud?** It is some time server issue and also setup the cost of this service is quite high **What problems is SAP Commerce Cloud solving and how is that benefiting you?** It solve main thing to increase the order visibility and by this we will provide and grab the information on one platform.becouse in our team in HCL we have almost 500 plus employees to use. So it handle large traffic. ### 5. SAP Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** MUKULDEB R. | Technology Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2024 **What do you like best about SAP Commerce Cloud?** Easy to deploy sync and async Microservices **What do you dislike about SAP Commerce Cloud?** Whenever I use it to deploy multiple Microservices at a time, it's giving me server no response **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Before deploying any Microservices I can see the error if there will be any defect ### 6. Production Deployment **Rating:** 5.0/5.0 stars **Reviewed by:** Chayan D. | Content Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about SAP Commerce Cloud?** Easy to use to deploy my source code. It is very fast compare to other cloud. **What do you dislike about SAP Commerce Cloud?** Sometimes It's taking time to build source code. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** It is very fast compare to other cloud domain and easy to deploy my source code. ### 7. It’s a amazing platform for deploying code. **Rating:** 5.0/5.0 stars **Reviewed by:** Subhankar P. | Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about SAP Commerce Cloud?** Easily we can deploy the microservices and code pull and push is very easy to maintain our code. **What do you dislike about SAP Commerce Cloud?** Sometime it's taking too much time while deploying our code **What problems is SAP Commerce Cloud solving and how is that benefiting you?** While using Jenkins for deployment is very fast to deploy.it's a positive think for production. ### 8. Empowering Online Growth: My Experience with SAP Commerce Cloud **Rating:** 4.0/5.0 stars **Reviewed by:** Heena N. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2024 **What do you like best about SAP Commerce Cloud?** What I like most about SAP Commerce Cloud is how well it connects with other SAP systems like ERP and CRM. It's a reliable platform that scales with our needs, whether we're selling to other businesses or directly to consumers. **What do you dislike about SAP Commerce Cloud?** Setting up SAP Commerce Cloud can be complicated at first and requires technical skills. The costs for licensing and maintenance may also seem high, but once it's set up, its strong features and integrations provide good value. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** I use SAP Commerce Cloud to manage our online store effectively, process customer orders efficiently, and tailor our e-commerce platform to suit our business needs. It helps me handle transactions smoothly and it integrates seamlessly with our other business systems. ### 9. Cloud a new fuel to data store **Rating:** 4.5/5.0 stars **Reviewed by:** Diwakar S. | IT Support Analyst , Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about SAP Commerce Cloud?** The SAP cloud provides complete hassle free platform that makes the use more comfortable l. **What do you dislike about SAP Commerce Cloud?** Almost is smooth as smoothie l, need to improve more on hovering. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** compliance features, ensuring data protection and alignment with regulations. Benefit: Reduced risk ### 10. SAP COMMERCIAL CLOUD **Rating:** 4.0/5.0 stars **Reviewed by:** RAVI K. | Design Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about SAP Commerce Cloud?** "SAP commerce cloud provides a platform for building and deploying e-commerce applications. It comes with Spartacus (Composable Storefront) which is an Angular based JavaScript library for frontend which talks to SAP commerce cloud exclusively through OCC (Omni Commerce Connect) REST API. It provides integration/admin teams with other tools like SmartEdit, ASM (Assisted Service Mode), BackOffice that allows business to configure necessary changes without need to continuously deploy code." **What do you dislike about SAP Commerce Cloud?** Commerce cloud portal sometimes get stuck when rapidly making operations on it. It also lacks ability to configure or change backend process that runs behind scene for building any project via YAML file. Documentation notes also require major change to make it easy to understand and use. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Drive innovation Reduce time to market Improve business process agility Improve business process outcomes ### 11. Headless Applications with SAP Commerce Cloud **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about SAP Commerce Cloud?** SAP Commerce Cloud utilizes modern architecture and concepts, making it easier to build and deploy e-commerce applications. It features the Hybris Administrative Console (HAC), which allows for configuration changes specific to each environment. For teams following an agile approach with deployments across multiple environments in the software development lifecycle, this is especially beneficial. The services for APIs and storefronts are integrated into each required environment, working seamlessly together to enhance the customer experience. **What do you dislike about SAP Commerce Cloud?** The Commerce Cloud portal occasionally gets stuck when performing rapid operations. Additionally, it lacks the capability to configure or modify the backend processes that operate behind the scenes for building any project via a YAML file. The documentation also needs significant revisions to enhance its clarity and usability. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** It provides integration and admin teams with additional tools like SmartEdit, ASM (Assisted Service Mode), and BackOffice, allowing businesses to make necessary configurations without the need for continuous code deployment. ### 12. Cloud Deployment **Rating:** 5.0/5.0 stars **Reviewed by:** Ankita R. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2024 **What do you like best about SAP Commerce Cloud?** At a time i can deploy many micro services **What do you dislike about SAP Commerce Cloud?** While deploying thing getting delayed in Commerce cloud **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Apart from deployment micros services i observe the progress of that microservices through jenkins ### 13. SAP Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Subam S. | Senior System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about SAP Commerce Cloud?** The best part of SAP commerce cloud is the ability to deliver seamless personalized omni channel experience to B2B clients. **What do you dislike about SAP Commerce Cloud?** The solution is complex and costly to implement. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Solving B2B client end to end processing. ### 14. SAP is amazing software and very useful **Rating:** 5.0/5.0 stars **Reviewed by:** Deeksha D. | Order manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about SAP Commerce Cloud?** In SAP commerce cloud we get unified platform and we get choice for advance search and filtering and we get multi lingual catalogs and we also get workflow control. **What do you dislike about SAP Commerce Cloud?** In some cases troubleshooting is required. Sometime we need to communicate with suppliers. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** SAP commerce cloud has a unified platform for B2B and B2C business models which makes our work easy and it enables us to become an omnichannel business and it delivers wonderful customer experience. ### 15. Overall its good **Rating:** 5.0/5.0 stars **Reviewed by:** Neelamegha kannan S. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about SAP Commerce Cloud?** Robust tools, Omichannel Support, are very good, Content Management and order management are very helpful **What do you dislike about SAP Commerce Cloud?** Nothing much at the moment, I don't see issues **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Helping in automating ordermanagement in our e-commerce which is very helpful ### 16. Good for business **Rating:** 4.5/5.0 stars **Reviewed by:** Rohit c. | Power programmer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about SAP Commerce Cloud?** Good capablities for b2b and b2c Good stand alone servers for e commerce **What do you dislike about SAP Commerce Cloud?** Costly sometimes to curve the cost cutting very effiecent methodology required **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Easy of mode for b2b ### 17. Sap cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Shibaji D. | System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2024 **What do you like best about SAP Commerce Cloud?** It serve fir client to acees databased .how to improve D2B market **What do you dislike about SAP Commerce Cloud?** Sometimes Jenkins are failed.So developers are facing issues. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** It help to service store data and visualize so easily ### 18. Sap cloud **Rating:** 5.0/5.0 stars **Reviewed by:** ANUP B. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2024 **What do you like best about SAP Commerce Cloud?** I can deployed many microservices at a time **What do you dislike about SAP Commerce Cloud?** While deployed simultaneously sometimes it's getting delayed **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Apart from creating vm I can see the progress of microservices ### 19. Sap cloud computing **Rating:** 5.0/5.0 stars **Reviewed by:** ANUPAM D. | BIM Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2024 **What do you like best about SAP Commerce Cloud?** It's good for serve cilent to databse .it good to d2b base **What do you dislike about SAP Commerce Cloud?** Sometime Jenkins are failed.its delivered by backend **What problems is SAP Commerce Cloud solving and how is that benefiting you?** It's help store data in cloud platform to helpvthat ### 20. It’s to easy use compatible with everyone those who touched in developments in it industry **Rating:** 5.0/5.0 stars **Reviewed by:** Shubha S. | Senior Software Development Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about SAP Commerce Cloud?** Easy to deploy code to the followed environment **What do you dislike about SAP Commerce Cloud?** Waiting time bit long for deployment purposes **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Here I can deploy many micro services at a time that's a huge opportunity ### 21. Deployment and Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Lavkush K. | Associate System Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about SAP Commerce Cloud?** Easy to deploy my source code in production. **What do you dislike about SAP Commerce Cloud?** Sometimes it is going slowdown during deployment into production. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** It's very fast to deploy code into production. ### 22. Unified Commerce Platform Review **Rating:** 5.0/5.0 stars **Reviewed by:** Kunal S. | Ecommerce Consultant, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about SAP Commerce Cloud?** Omnichannel capabilities, enhanced order management, personalized customer experience. work as a mediator for supply-chain and demand. It provides complete eCommerce architechture. Ideal for enterprise business. **What do you dislike about SAP Commerce Cloud?** Not ideal for small businessess. Un-easy to handle application for in-experienced engineers. Only Java developers can work with this solution. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Personalized customer experience across all channel result in increased conversion rate and engagement. Headless APIs, ensures seamless connection between all touch points. SAP ERP helps the order management cycle run smoothly and manages orders and logistics from a sigle point of contact. Choices of advanced filtering and search. Complete customer information making our eCommerce strategy more robust. ### 23. SAP Commerce Cloud - Designed for Headless Applications **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2024 **What do you like best about SAP Commerce Cloud?** SAP Commerce Cloud utilizes contemporary architecture and concepts to simplify the development and deployment of e-commerce applications. It includes the Hybris Administrative Console (HAC) for making configuration changes tailored to each environment. For agile teams with multiple deployments across different environments in the software development lifecycle, it proves to be highly beneficial. API and storefront services are integrated into each necessary environment, ensuring seamless collaboration for an improved customer experience. **What do you dislike about SAP Commerce Cloud?** The Commerce Cloud portal occasionally becomes unresponsive during rapid operations. Additionally, it does not support configuring or modifying backend processes through YAML files for project builds. The documentation also needs significant improvements to enhance clarity and usability. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** It offers integration and admin teams additional tools such as SmartEdit, ASM (Assisted Service Mode), and BackOffice, enabling businesses to configure necessary changes without the need for constant code deployment. ### 24. microservices deploy **Rating:** 5.0/5.0 stars **Reviewed by:** Sayan B. | System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about SAP Commerce Cloud?** For deploying monolithic services and uthicaticate service **What do you dislike about SAP Commerce Cloud?** Some times it's fails some write error from backend **What problems is SAP Commerce Cloud solving and how is that benefiting you?** For growth of business,good interaction from client and user ### 25. SAP Commerce cloud new big thing **Rating:** 5.0/5.0 stars **Reviewed by:** Mayur A. | Consultant L3, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about SAP Commerce Cloud?** The interface and UI is really good. it's a compact and got everything we need. **What do you dislike about SAP Commerce Cloud?** Nothing as of now, used it and doesn't face any issue till now. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** IIntegrating various business systems like CRM, ERP, and marketing platforms can be complex and time-consuming. SAP Commerce Cloud simplifies this by offering built-in integration capabilities, making it easier to connect different systems and streamline operations. ### 26. SAP cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Gunjan K. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2024 **What do you like best about SAP Commerce Cloud?** By use this application we can build the bussines digitally strong. Strong payment gateway option **What do you dislike about SAP Commerce Cloud?** It require a cost tonuse it in small organisation only some big company can afford this. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** It will handle the large traffic at the one moment, it is best use of this and also use to track all customers details under one plateform. ### 27. It was a great experience and exposure to platform **Rating:** 4.5/5.0 stars **Reviewed by:** Alice D. | Technical support, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about SAP Commerce Cloud?** Customer experience flexibility and integration **What do you dislike about SAP Commerce Cloud?** Poor migration lack of frequent updates . **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Managing multiple online stores Personalising shopping experiences Identifying market trent ### 28. Order manager **Rating:** 4.5/5.0 stars **Reviewed by:** Prashant K. | Order manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2024 **What do you like best about SAP Commerce Cloud?** Sap commerce cloud is very useful to tracking the order on time by using this software we are not missing anydeadline **What do you dislike about SAP Commerce Cloud?** It is very costly to setup in small organization **What problems is SAP Commerce Cloud solving and how is that benefiting you?** It solved my many problem to track the orders this increase my efficency by 2X, it also handle large traffic at a time ### 29. Order management **Rating:** 2.5/5.0 stars **Reviewed by:** Shivam D. | Digital marketing analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about SAP Commerce Cloud?** Order management service is best for startup it solve mostly all problems **What do you dislike about SAP Commerce Cloud?** Sometime response time is not good it takes too much time to respond quickly **What problems is SAP Commerce Cloud solving and how is that benefiting you?** In before i am unable to setup order in my website many issue occurred like payment related and sometimes stock not have but order comes customer support is awesome ### 30. SAP review **Rating:** 5.0/5.0 stars **Reviewed by:** Suraj R. | Hcl tech BPO services, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2024 **What do you like best about SAP Commerce Cloud?** It is very useful to find out the customer order details very quickly. **What do you dislike about SAP Commerce Cloud?** It take some time to learn the process and quite costly. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** This software solved multiple problems related to data. This is easy to track all the customer order, by this we did not miss any deadline. ### 31. Order manager **Rating:** 5.0/5.0 stars **Reviewed by:** Pushpanjaly C. | Order manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2024 **What do you like best about SAP Commerce Cloud?** It is very useful to manage bussiness and also track all opportunities and forecasting order pipeline. **What do you dislike about SAP Commerce Cloud?** It is sometime very costly and also there is some server issue with that. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Increase all over efficiency by thuế did not miss any deadline this is the best use and benefit. ### 32. Powerful tool for Digital commerce **Rating:** 5.0/5.0 stars **Reviewed by:** BHARGAVA H. | Software Engineer I, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about SAP Commerce Cloud?** The best thing that I like about SAP Commerce Cloud is that it is highly scalable, making it suitable for businesses of all sizes . SAP Provides robust customer support. **What do you dislike about SAP Commerce Cloud?** I think there is a steep learning curve for new users. It is quite complex for new users to learn and implement features. Although generally reliable, there can be occasional performance issues . **What problems is SAP Commerce Cloud solving and how is that benefiting you?** It helps by providing a unified commerce experience. It helps build scalable business solutions. It is also AI-powered which will help for intelligent commerce. ### 33. My Short Review on a Resourceful, Cool Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kamila V. | Customer Service Senior Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about SAP Commerce Cloud?** It is very user-friendly and easy to manage and use. Its versatility makes it easy to implement and integrate in my job tasks and helps provide better customer support. We use it frequently as a great tool to create personalized customer experiences. **What do you dislike about SAP Commerce Cloud?** It has an outdated appearance. I think its software design should be renewed and redesigned. Other than that, I think it is perfect. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** It helps organize invoices, and receipts for faster and more efficient management of my job. ### 34. Best in the current market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about SAP Commerce Cloud?** I can deploy any microservice based on Java and Springboot very easily and its fast, reliable. **What do you dislike about SAP Commerce Cloud?** Nothing is there which fet disappointing **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Handle heavy traffic as my microservice is being used by the different teams so multiple calls are there ### 35. SAP Commerce Cloud Benefits **Rating:** 4.5/5.0 stars **Reviewed by:** Shubhi K. | Ecommerce Operation Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about SAP Commerce Cloud?** The most important benefits about SAP is user interface, meeting expectations according to clients and able to manage different catalogue with ease. **What do you dislike about SAP Commerce Cloud?** In small organization it cost higher for company to set up as they can't afford it. Pro execution is required at every stage. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** It benefits mee in quick access to onborading by direct access to development and deploy surrounding environment. It helps in accomodating specific traffic volumes in every type of organizations. ### 36. My Great SAP Commerce Cloud **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about SAP Commerce Cloud?** The most helpful thing about SAP Commerce Cloud is how easy it is to offer customer support while using it. We used it frequently at work, and it was a breeze for us to integrate every single feature, and implement its useful and helpful tools. **What do you dislike about SAP Commerce Cloud?** I feel like its software is a little bit old and outdated. Maybe redesigning for a more contemporary design would make it even better than it is. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** It helps keep all my receipts, documents, and customer data organized and handy for when I need it. Assuring a faster and more efficient service when it comes to customer support. ### 37. SAP CLOUD **Rating:** 5.0/5.0 stars **Reviewed by:** Vikash S. | Tax Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2024 **What do you like best about SAP Commerce Cloud?** SAP Commerce is very efficient in Data security as well as Data transferring. SAP can be easily used by the person who have basic understanding of Software.It us very good for Beginners. **What do you dislike about SAP Commerce Cloud?** Sometime SAP COMMERECE failed to restore and copy data from other software. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Easy to use, backup facilities of regular data protection ### 38. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Rolando M. | Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about SAP Commerce Cloud?** The straightforward configuration process enables quicker implementation than other market options, making it very easy to use and user-friendly. **What do you dislike about SAP Commerce Cloud?** The system cannot currently configure or modify information. The system’s interface requires an update to improve its appearance. Maybe modernizing the user interface to enhance visual appeal could help. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** SAP helps us to handle increased traffic and transactions effortlessly. ### 39. Customizable platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about SAP Commerce Cloud?** Ease of use, customer support, ease of integration **What do you dislike about SAP Commerce Cloud?** Custom enhancements are diffcult to build **What problems is SAP Commerce Cloud solving and how is that benefiting you?** SAP commerce cloud works as a unified commerce solution ### 40. Multi-purpose tool great for work needs to refresh for more user friendly view **Rating:** 4.0/5.0 stars **Reviewed by:** Cesar L. | Asociate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about SAP Commerce Cloud?** It's a ver versatile work tool, that let's you work around various aspects of your business **What do you dislike about SAP Commerce Cloud?** The visual part it's so basic and not so eye-friendly that is a pain to actually look an Excel lookalike website. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Information wise it lets me visualize the status of certain orders in almost real-time. ### 41. Very Insightful and Powerful Ecommerce solution **Rating:** 5.0/5.0 stars **Reviewed by:** NIMISH G. | Director Program Management Office, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2024 **What do you like best about SAP Commerce Cloud?** It's performance is very good despite high data, very insightful data, easily scalable, feature rich, and secure. **What do you dislike about SAP Commerce Cloud?** Nothing as such. As it's a feature rich solution, it almost includes everything including AI. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Easy of implementation, Saving time, drives growth by showing insightful data, customer retention, ease of management. ### 42. SAP Commerce Cloud offers flexibility and customizations in its features **Rating:** 4.5/5.0 stars **Reviewed by:** Piyush P. | Senior Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about SAP Commerce Cloud?** A significant advantage is its seamless integration with other SAP products such as SAP CRM, PLM, and ERP. **What do you dislike about SAP Commerce Cloud?** Setting up and maintaining SAP Commerce Cloud is challenging, often requiring specialized expertise and significant resources **What problems is SAP Commerce Cloud solving and how is that benefiting you?** The platform helps improve efficiency by automating processes like order routing and payment processing ### 43. SAP Commerce Cloud **Rating:** 4.5/5.0 stars **Reviewed by:** Mitesh P. | Accounting Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about SAP Commerce Cloud?** I can easily operate Ecomerece using this Platform. Its a complete CRM to manage the business using SAP **What do you dislike about SAP Commerce Cloud?** I did not find anything dislike avout SAP Commerce Cloud. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Using SAP Commerece clould help me to run business very smoothly and manage al the business tools. ### 44. I have an excellent experience with SAP Commerce Cloud, Because it's provide many built in features. **Rating:** 4.0/5.0 stars **Reviewed by:** Muhammad H. | Software Engineer Salesforce Commerce Cloud SFRA/PWA Headless and ReactJS Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2023 **What do you like best about SAP Commerce Cloud?** It's a complete CRM, full of functionalities that a today's need of peoples. Client's want to experience it when they hear about the features it's have. It has a many funtionalities for E-commerce development with short passage of time. **What do you dislike about SAP Commerce Cloud?** There is nothing to dislike in SAP, because it's provide full of today's variety features. I want to give you a suggestion on one improvement in Salesforce Commerce Cloud Business Manager, when we go to the Systems Object to create or identify the objects in Business Manager, In system object section we see our attributes that was we created for our use, but we don't know the group of this attribute where it added. In my opinion, most people faced this problem to find the attributes in multiple groups. Can you please add this feature we also see the custom attribute group that which group of this attribute belongs to. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** It's provide full E-commerce features like Promotions, Campaigns, AB Tests, Orders management, Multiple Sites features, Easily handled products modification or much more. ### 45. Best E-Commerce solution **Rating:** 5.0/5.0 stars **Reviewed by:** Amol S. | Graphic & Brand Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2024 **What do you like best about SAP Commerce Cloud?** Helpful feature is we can customise the solution as per our need like managing catalogs and products. **What do you dislike about SAP Commerce Cloud?** Integration is hard. It should be easy to integrate any digital wallet. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Easy management of complex catalog, catagories and products ### 46. Comprehensive solution for Ecommerce businesses **Rating:** 4.0/5.0 stars **Reviewed by:** RAJEEV R. | Graduate Apprentice Trainee, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about SAP Commerce Cloud?** For Ecommerce, this app is fantabulous. This helps to manage robust data in systematic way. **What do you dislike about SAP Commerce Cloud?** Too much complex for a beginner. It will take time to understand the features if you are new. Also it's maintenance is also costly. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** I'm using it to manage my customer's order, managing products and customer's data. ### 47. SAP Commerce Cloud in CSP Customer Management and Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Chandra T. | Sr Business Development Executive, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about SAP Commerce Cloud?** Integration SAP ERP robust and flexible architecture **What do you dislike about SAP Commerce Cloud?** Not the most integration friendly was never used **What problems is SAP Commerce Cloud solving and how is that benefiting you?** SAP Commerce Cloud solution is purpose- built digital commerce foundation trustedby thousands of organisation globally to help grow profitable revenue. ### 48. SAP : CRM Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Rahul s. | Associate Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about SAP Commerce Cloud?** SAP Commerce cloud is a one central hub to manage all the business process such product processing , billing and shipment as well as manage cost effectiveness. Its the best tool for automation . **What do you dislike about SAP Commerce Cloud?** Sap as a tool is placed at a price point bit higher than the market state making it a premium sector tool. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** Sap cloud commerce helps us automate our billing process and recording sales and helps in better inventory management ### 49. SAP Review **Rating:** 4.5/5.0 stars **Reviewed by:** Atanu D. | Service Delivery Lead - Finance and PMO, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about SAP Commerce Cloud?** Convenient, User Friendly, UX design to navigate. **What do you dislike about SAP Commerce Cloud?** Sometimes latency. We use different environment for that reason. **What problems is SAP Commerce Cloud solving and how is that benefiting you?** 1. Adopt new business model 2. Link supply chain and demand signals ### 50. Complete solution for tracking your daily business transactions and activity **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2024 **What do you like best about SAP Commerce Cloud?** It is fully customizable and can be used as per the user's requirement. **What do you dislike about SAP Commerce Cloud?** It is expensive software and might not be a good fit for small business **What problems is SAP Commerce Cloud solving and how is that benefiting you?** It is a highly customizable product and due to this reason, we can mold it as per our requirements. ## SAP Commerce Cloud Discussions - [What is SAP Commerce Cloud?](https://www.g2.com/discussions/what-is-sap-commerce-cloud) - 2 comments, 2 upvotes - [What is SAP Commerce Cloud used for?](https://www.g2.com/discussions/what-is-sap-commerce-cloud-used-for) - 1 comment - [View SAP Commerce Cloud pricing details and edition comparison](https://www.g2.com/products/sap-commerce-cloud/reviews?login_required=true&page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+18%3A24%3A31+-0500&secure%5Bsession_id%5D=1578758b-1f8d-4c9a-92f7-d7811763fd03&secure%5Btoken%5D=b958d675447d807a8704064d64167d32779338cd3550162e89e8d1e383788f8e&format=llm_user) ## SAP Commerce Cloud Integrations - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - [Amazon Virtual Private Cloud (Amazon VPC)](https://www.g2.com/products/amazon-virtual-private-cloud-amazon-vpc/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) ## SAP Commerce Cloud Features **Order Entry** - Entry - Register - Notifications - Order Entry - Remote Order Entry **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Reporting** - Reports & Analytics - Data Transfer Tools **Order Tracking** - Shipping - Tracking - Backorder - Discount Management - Order Tracking - Purchase Order Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Inventory Management** - Stock Levels - Flow Of Goods - Reserving Goods **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Accounting Integration **Additional Functionality** - Inventory Control - AI Copilot - Reordering - Bulk Ordering - Multi-Currency - Customer Accounts - Multi-Location - Reporting & Statistics - Drag & Drop - Shopping Cart - Alerts/Notifications - Data Synchronization - Order Tracking - Email Marketing - Activity Dashboard - Loyalty Program - Multi-Channel Marketing - Templates - Customizable Templates - Inventory Tracking - Customizable Branding - CRM - Kitting - Customer Touchpoints - Customer Segmentation - Web/Mobile App Development - Product Catalog - Inventory Optimization - De-Coupled Front & Back Ends - Customer Database - Activity Tracking - Conversion Tracking - Search/Filter - Access Controls/Permissions - Barcode/Ticket Scanning - Product Configurator - Data Import/Export - Inventory Auditing - Quotes/Estimates - Customer History - Invoice Creation - For Small Businesses - Abandoned Cart Saver - Sales Trend Analysis **Customer Management** - Order Status - Information Access - Email Notifications - Mobile Access - Activity Dashboard - Recurring Orders **Subscription Management** - Payment Data - Payment Gateway - Billing - Automatic Payments - Real-Time Data **Agentic AI - Order Management** - Adaptive Learning - Natural Language Interaction **Additional Functionality** - Multi-Location - Barcode/Ticket Scanning - Customer Database - Product Configurator - Data Import/Export - AI Copilot - Inventory Auditing - Reporting & Statistics - Quotes/Estimates - Customer History - Invoice Creation - Order Fulfillment - Client Portal - Shipping Management - Assignment Management - Workflow Management - Warehouse Management - Multi-Channel Management - Contact Database - Generative AI - Billing & Invoicing - eCommerce Management - Delivery Management - Real-Time Updates - Returns Management - Label Printing - Reporting/Analytics - Search/Filter - Order Management - Catalog Management - Inventory Management - Third-Party Integrations - For eCommerce - Backorder Management - Supplier Management - Batch Processing - Order Routing - Promotion Optimization - API - Multi-Currency - Shipping Labels - Customer Management - Order Processing - Exchange Management - Customizable Branding - Special Order Management - Forecasting - Vendor Management **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products - Discount Management **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Retail Inventory Management - Multi-Channel Fulfillment - Returns Management - Order Processing - Order Fulfillment - Purchase Order Management - Backorder Management - Special Order Management - Payment Options - Sales Order Management - Purchase Order Management - Credit Card Processing **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B - Multi-Store - Point of Sale (POS) Integration - Social Media Integration - Mobile Commerce **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Multi-Channel Management - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability - Mobile Access - SEO Management - Shipping Management - Campaign Management - Catalog Management - Website Management - Promotions Management - Reviews Management - eCommerce Management - Price/Margin Management - Application Management - Product Data Management - Template Management - Multi-Channel Management - Invoice Management - Workflow Management - Warehouse Management - Sales Tax Management - Customer Management - Communication Management - Data Security ## Top SAP Commerce Cloud Alternatives - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - 4.4/5.0 (855 reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - 4.3/5.0 (558 reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - 4.2/5.0 (571 reviews)