--- title: SAP Commerce Cloud Reviews meta\_title: 'SAP Commerce Cloud Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 334 reviews by the users' company size, role or industry to find out how SAP Commerce Cloud works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 334 scale: '5' date\_modified: '2026-08-12' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # SAP Commerce Cloud Reviews & Product Details Visit Website SAP Commerce Cloud is a proven enterprise commerce solution that helps organizations create personalized buying experiences and simplify commerce operations to drive profitable growth. Whether supporting B2B, B2C, or B2B2C business models, SAP Commerce Cloud provides the flexibility and scale to support organizations of all sizes while adapting to evolving customer expectations and commerce requirements. AI-powered capabilities such as intelligent product discovery, recommendations, shopping assistants, and guided selling help customers make confident purchasing decisions, while self-service experiences and commerce automation improve efficiency and reduce costs. Native SAP ERP integration and a broad partner ecosystem help connect customer demand with operational execution to deliver trusted commerce experiences at scale. SAP Commerce Cloud is trusted by more than 3,500 customers across 20 industries and 100 countries. Customers rely on the solution for enterprise-scale performance and reliability, supporting more than $570 billion in gross merchandise value and over 120 million orders. * * * Product Website SAP Commerce Cloud Seller [SAP](https://www.g2.com/sellers/sap) Discussions [SAP Commerce Cloud Community](https://www.g2.com/products/sap-commerce-cloud/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Binod Negi Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/sap-commerce-cloud/pricing) ## SAP Commerce Cloud Integrations (8) What do users say about integrations? Verified by SAP Commerce Cloud [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Experience Manager ](https://www.g2.com/products/adobe-experience-manager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Virtual Private Cloud (Amazon VPC) ](https://www.g2.com/products/amazon-virtual-private-cloud-amazon-vpc/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gorgias ](https://www.g2.com/products/gorgias/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Connector ](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PayPal Payments ](https://www.g2.com/products/paypal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP HANA Cloud ](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews) Show More ![Tiarnan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiarnan B.") TB Tiarnan B. Senior Consultant Small-Business (50 or fewer emp.) 9/28/2025 "Average service some technical issues here and there overall average experience." 1.5/5 What do you like best about SAP Commerce Cloud? The RTA and its scalability potential are notable. Overall, it offers a relatively fast implementation, which is beneficial. Additionally, the security features are a strong point, as they help us meet our compliance requirements. Review collected by and hosted on G2.com. What do you dislike about SAP Commerce Cloud? While this can be considered a strength, it also poses a risk for those of us who require top-tier security when handling sensitive data. Additionally, the learning curve can be quite challenging. Integration may present issues as well, especially depending on the existing systems in place, such as hybrid or legacy systems. Review collected by and hosted on G2.com. What problems is SAP Commerce Cloud solving and how is that benefiting you? Overall, there is a reduction in potential excessive costs once the system is fully integrated successfully. RTD and AI insights have the potential to enhance overall efficiency. Additionally, the ongoing maintenance of a live system is a significant benefit. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Building Materials](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Building Materials") AB Verified User in Building Materials Mid-Market (51-1000 emp.) 7/2/2020 "Business One user experience" 2/5 What do you like best about SAP Commerce Cloud? Has a large number of plugins and offerings Review collected by and hosted on G2.com. What do you dislike about SAP Commerce Cloud? Seems to be more compatible and tailored to regular SAP and not the Business One version. Review collected by and hosted on G2.com. What problems is SAP Commerce Cloud solving and how is that benefiting you? Great to integrate directly into SAP. Would purchase again if the product was tailored more to all SAP platforms. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 2/19/2019 "Hybris E-commerce" 1.5/5 What do you like best about SAP Commerce Cloud? there is not much that I like as far as Hybris is concerned. Review collected by and hosted on G2.com. What do you dislike about SAP Commerce Cloud? I have found that it is not very SEO friendly inasmuch as that there is no ability to change alt text Review collected by and hosted on G2.com. Recommendations to others considering SAP Commerce Cloud: Shopify, Magento Review collected by and hosted on G2.com. What problems is SAP Commerce Cloud solving and how is that benefiting you? None Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Enterprise (\> 1000 emp.) 11/17/2017 "Enterprise Solution" 1.5/5 What do you like best about SAP Commerce Cloud? comprehensive marketing stack, lots of capabilities that integrate Review collected by and hosted on G2.com. What do you dislike about SAP Commerce Cloud? Not a strong email marketing solution. comprehensive batch and blast product, but limited ability to leverage journeys or personalized content Review collected by and hosted on G2.com. Recommendations to others considering SAP Commerce Cloud: evaluate all aspects of the tool and get a strong understanding of the road map Review collected by and hosted on G2.com. What problems is SAP Commerce Cloud solving and how is that benefiting you? email marketing, targeted campaigns and personalized, dynamic content Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 6/10/2014 Business partner of the seller or seller's competitor, not included in G2 scores. "Front End Developer Using Hybris for the First Time" 1.5/5 What do you like best about SAP Commerce Cloud? I like the ability to easily manage the entire flow of a product from point of sale all the way to shipping. Also, out of the box already has a pretty comprehensive list of features. Review collected by and hosted on G2.com. What do you dislike about SAP Commerce Cloud? Setting up was a nightmare. Training was even worse because of a lack of online resources. It took our team nearly a month to figure out how to do things in Hybris. Review collected by and hosted on G2.com. Recommendations to others considering SAP Commerce Cloud: If you keep your site close to out of the box, you'll be fine. The more custom interactions and services you add on, the longer your build time becomes. Review collected by and hosted on G2.com. What problems is SAP Commerce Cloud solving and how is that benefiting you? We're working on a migration project for a client. Hybris has provided them with a more comprehensive cms so they can manage the flow of their sales better. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about SAP Commerce Cloud? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SAP Commerce Cloud ](https://www.g2.com/products/sap-commerce-cloud/discussions/new) ![Abhijit N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhijit N.") AN Abhijit Nath • Last activity almost 3 years ago What is the X factor which SAP Commerce cloud should bring to make it available to use for Localized market with Global approach 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/sap-commerce-cloud-what-is-the-x-factor-which-sap-commerce-cloud-should-bring-to-make-it-available-to-use-for-localized) GU Guest User • Last activity about 2 months ago What is SAP Commerce Cloud? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-sap-commerce-cloud) [ View all Discussions ](https://www.g2.com/products/sap-commerce-cloud/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 14 months ### Average Discount 10% [ View More Pricing Information ](https://www.g2.com/products/sap-commerce-cloud/pricing) SAP Commerce Cloud Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a2b5c8c4fbfb28dabc7a8fa25eec7a6f/magento-open-source.gif "Product Avatar Image") Magento OS 4/5(268) [ Compare Now ](https://www.g2.com/compare/magento-open-source-vs-sap-commerce-cloud) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_66ffd4f613df56e55725c99cfdab848f/salesforce-b2c-commerce.jpg "Product Avatar Image") Salesforce B2C Commerce 4.3/5(593) [ Compare Now ](https://www.g2.com/compare/sap-commerce-cloud-vs-salesforce-b2c-commerce) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f21c83926cc020a9fed870a94d7d4e2b/hcl-commerce.png "Product Avatar Image") HCL Commerce 4/5(182) [ Compare Now ](https://www.g2.com/compare/hcl-commerce-vs-sap-commerce-cloud) ##### ##### SAP Commerce Cloud Features Merchandising/Marketing Product Visualization Recommendations / Personalization Promotions and Discounts Product Catalog Content Management Product Configuration Product Search and Filtering Order Process Checkout Process Shipping Options Order Management Multi-Channel Support Omnichannel B2B [ View More Features ](https://www.g2.com/products/sap-commerce-cloud/features) ## Top-Rated Alternatives [ ![Shopify Plus](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shopify Plus") Shopify Plus 4.4/5(872) ](https://www.g2.com/products/shopify-plus/reviews) [ ![Salesforce B2C Commerce](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salesforce B2C Commerce") Salesforce B2C Commerce 4.3/5(593) ](https://www.g2.com/products/salesforce-b2c-commerce/reviews) [ ![BigCommerce](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "BigCommerce") BigCommerce 4.2/5(580) ](https://www.g2.com/products/bigcommerce/reviews) [ View All Alternatives ](https://www.g2.com/products/sap-commerce-cloud/competitors/alternatives) ## Consulting Services for SAP Commerce Cloud [ ![Dunn Solutions](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dunn Solutions") Dunn Solutions 4.8/5(16) ](https://www.g2.com/products/dunn-solutions-group-dunn-solutions/reviews) [See all SAP Commerce Cloud Providers](https://www.g2.com/products/sap-commerce-cloud/implementation) ##### Categories on G2 [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms)[Order Management](https://www.g2.com/categories/order-management)[Omnichannel Commerce](https://www.g2.com/categories/omnichannel-commerce) ##### Explore More [Visual Lease vs LeaseAccelerator for ASC 842 compliance: what actually separates them?](https://www.g2.com/discussions/visual-lease-vs-leaseaccelerator-for-asc-842-compliance-what-actually-separates-them)[Is Wisenet actually worth it for admissions and enrollment management with the strongest candidate communication and tracking features?](https://www.g2.com/discussions/is-wisenet-actually-worth-it-for-admissions-and-enrollment-management-with-the-strongest-candidate-communication-and-tracking-features)[Which is the best AI chatbot platform for customer engagement?](https://www.g2.com/discussions/which-is-the-best-ai-chatbot-platform-for-customer-engagement) [Which cloud security monitoring platforms do security engineers and CISOs actually keep using long term after the initial complexity of learning the platform?](https://www.g2.com/discussions/which-cloud-security-monitoring-platforms-do-security-engineers-and-cisos-actually-keep-using-long-term-after-the-initial-complexity-of-learning-the-platform)[Top-rated email tracking software for outreach teams](https://www.g2.com/discussions/what-are-the-top-rated-email-tracking-software-for-outreach-teams)[Pros and Cons Details](https://www.g2.com/products/sap-commerce-cloud/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)