
where do i even start. the implementation was a total nightmare, took months longer than they said and we had to hire super expensive consultants just to get it off the ground. and the ease of use is a joke. the interface is so clunky and non-intuitive that we had to create our own internal guides for our team just to do basic tasks. we're supposed to use it all the time but people avoid it because its so frustrating. Review collected by and hosted on G2.com.
it's got a million features but it feels like they just threw everything at the wall. half of them you can't even find and the other half are so poorly designed they're useless. yeah it plugs into our other sap systems okay, but try connecting it to any non-sap tool and good luck. the ease of integration with anything outside their world is a mess.
and dont even get me started on customer support. you submit a ticket and wait forever just to get a generic response from someone who clearly hasnt read what you wrote. its a constant battle to get to someone who actually knows what theyre talking about. it's just a huge bottleneck. Review collected by and hosted on G2.com.