I really like the ease of setup. The ability to customize for your office needs and scalability for any size office. The switchboard is wonderful to use and is a great feature for ease of use! Call logs are very useful and the tools in which to track the use by extensions. Review collected by and hosted on G2.com.

I don't like how you have to have a license for every phone you want to add to your system. I really do find it hard to find something to complain about, it really is a great system! Review collected by and hosted on G2.com.

There are so many ways to configure our phone system. We answer our phones live, then transfer to the appropriate staff member. Very easy to navigate, great quality sound. Review collected by and hosted on G2.com.

When our internet or power goes out, our phones do not work. We feel lost! Maybe Switchvox could figure a solution to this issue. Review collected by and hosted on G2.com.

All in one VOIP solution that doesn't require much to set up. Review collected by and hosted on G2.com.

Not enough access to underlying Asterisk framework Review collected by and hosted on G2.com.

Being able to set up appropriate time frames and set up phones to transfer to cell phones. Review collected by and hosted on G2.com.

Not really a downside, but sometimes it's hard to figure out how to change settings but can usually find instructions online. Review collected by and hosted on G2.com.

Being able to seamlessly helping clients from all over the world through our global offices. Review collected by and hosted on G2.com.

The help tools and the dashboard are not the most intuitive out there Review collected by and hosted on G2.com.

The cloud interface is easy to navigate and customize. Customer service easy to reach. reception good. Access to network/interface also secured as there are built-in features that automatically restrict access to unrecognized IP/locations Review collected by and hosted on G2.com.

no caller ID for directly ported numbers. Also, Digium can work on a better call monitoring/distribution tool Review collected by and hosted on G2.com.

The setup/configuration of Switchvox is extremely straightforward, and maintenance/upkeep requires minimal effort. Ever since upgrading to the newer Switchvox appliances, up-time is nearly 100%. Review collected by and hosted on G2.com.

We have found that most updates we have implemented have either introduced minor bugs or removed/disabled features that were not previously mentioned in release notes. For the most part, the bugs are cleared up in following patches but we have lost some functionality (though minor and not critical for core functionalities) throughout these updates. Review collected by and hosted on G2.com.

We like the online web portal and how its highly configurable. It great for users to self manage and and configure. We also like the voicemail to email option. Review collected by and hosted on G2.com.

The phone number masking complexity. Would like an automated process for assigned number masking. Review collected by and hosted on G2.com.

The switchboard is a very popular feature amongst the users here. Review collected by and hosted on G2.com.

Would be nice to have maybe some wizards to make setting everything up easier. Review collected by and hosted on G2.com.

The ease of use is amazing, everything is where you would expect it to be. I had minimal knowledge of SIP, PBX, Trunks, etc before implementing this product but I have been blow away by how simple everything has been with the guidance of Digium and the sales team. Review collected by and hosted on G2.com.

Very little to dislike, potentially the support model could be a bit better. Would be nice to have techs call you back regarding tickets that have been submitted instead of just email support. Review collected by and hosted on G2.com.