I love our Digium Switchvox! I work in the IT field and our old Phone switch we had, I had to reboot it everyday due to calls not going out or coming in. I have only rebooted this once due to an update. Review collected by and hosted on G2.com.

The documentation I received with this unit was a little sparce, I ended up downloading a different version of the documentation. Review collected by and hosted on G2.com.

Cost efficient full featured system that works in all environments. Review collected by and hosted on G2.com.

Features that are on a computer only work within a web browser. App for Outlook not updated to work well with later versions of Outlook Review collected by and hosted on G2.com.

The navigation and UI are easy to understand, even entry-level IT personnel can manage to grasp the structure quickly and effectively. For the advanced administrator, there are features and tools that give hosting your own PBX the competitive advantage when compared to other systems. Review collected by and hosted on G2.com.

In my experience it does not interface well with older Polycom systems, it is, however, configurable to those systems with time and understanding. Review collected by and hosted on G2.com.

Switchvox has been rock solid with no real issues, and has all the features that we need. Review collected by and hosted on G2.com.

There really isn't anything that we dislike, other than some of the "cool" features are only available on Digium branded phones Review collected by and hosted on G2.com.

We have a number of different divisions that require unique configurations. Switchvox give us the ability to handle the needs of the call center, retail and wholesale locations easily. Review collected by and hosted on G2.com.

Would be nice to be able to have read-only access to the phone system database for custom reporting. Review collected by and hosted on G2.com.

I like that the customer service/help line is always available, quick to respond and very helpful and able to explain what is going on with the system. Review collected by and hosted on G2.com.

I just do not like the touch screen phone. It is not the easiest or quickest to use and sometimes I push the wrong button... I am old school and my preference is to have physical buttons. Review collected by and hosted on G2.com.

I work remotely. It's super helpful that my HQ can forward calls straight to me as though I'm right there in the office. Review collected by and hosted on G2.com.

The app is tweaky sometimes. You have to be connected to wi-fi to use it, and even then I've missed a couple calls. I've also answered a few calls only to have it be a dead connection, so I have to hang up and call the person back. I've also gotten voicemails with my phone open and in my hand even though it never rang. Review collected by and hosted on G2.com.

it was her when i started with the company. since then several vendors pitched us but why change if it's working well? Review collected by and hosted on G2.com.

-can't say because we never have issues. we partner with Digium who helps us with issues, but it has always been internal company issues that cause problems. Switchvox is not the issue Review collected by and hosted on G2.com.

We're expanding our remote work and flex work policies, and it's been great to have the ability to forward phones/use the app while people are out of the office. Review collected by and hosted on G2.com.

No downsides, really! It can be a little confusing because it does so much, but overall is very easy to use and we really enjoy it. Review collected by and hosted on G2.com.

I love the ability to log into the Digum Switchvox website as Admin and manage extensions, add phones using the Feature Packs, check phone logs and more. Everything is right at the click of a button. Very fleixible. Review collected by and hosted on G2.com.

I do not like the flashing voice message indicator that continues after a phone has been reset. It does eventually go away, however some of my end users would attempt to retrieve messages that does not exist. Review collected by and hosted on G2.com.