--- title: Sangoma Unified Communications Platform Reviews meta\_title: 'Sangoma Unified Communications Platform Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 252 reviews by the users' company size, role or industry to find out how Sangoma Unified Communications Platform works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 252 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Sangoma Unified Communications Platform Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Sangoma Unified Communications Platform but has limited features. Are you part of the Sangoma Unified Communications Platform team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Sangoma’s Unified Communications (UC) platform is a fully integrated, in-house solution designed to empower businesses with essential communications tools — available in cloud, hybrid, or on-premises deployments. Built on over 40 years of engineering expertise, Sangoma delivers the control, flexibility, and reliability modern organizations need across industries like healthcare, retail, restaurants, education, hospitality, and manufacturing. At the heart of Sangoma’s UC offering is the Innovation Foundry, where continuous R&D drives the evolution of AI communications. This approach delivers rapid, agile improvements to meet the real-world needs of customers and partners. From API integrations and workflow automation to purpose-built vertical solutions, Sangoma ensures that innovation isn't a buzzword — it's built in. - Cloud UCaaS: Easy to deploy and manage, ideal for businesses with limited IT resources - Hybrid UCaaS: Combines the scalability of cloud with the security of on-prem. Designed for high-reliability use cases like healthcare, with local survivability and 4G/5G failover - On-Prem UC: Best for government, education, and municipal sectors seeking full control and traditional telephony functionality Sangoma’s UC platform integrates with Microsoft Teams and CRMs like Salesforce, and can be paired with contact center tools, plug-and-play phones (wired and wireless), headsets, and accessories. It also supports VoIP gateways, Session Border Controllers for secure remote connectivity, and managed security and networking solutions. * * * Seller [Sangoma](https://www.g2.com/sellers/sangoma) Discussions [Sangoma Unified Communications Platform Community](https://www.g2.com/products/sangoma-unified-communications-platform/discuss) Languages Supported English, French, Spanish Solution Type All-in-One Overview by David Dutton (Director of Revenue Operations at Sangoma) Show More ## Pricing Pricing provided by Sangoma Unified.... ### Cloud Starting at $17.99 1 User per month ### Hybrid Starting at $17.99 1 User per month [ View More Pricing Information ](https://www.g2.com/products/sangoma-unified-communications-platform/pricing) ## Top-Rated Alternatives [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,429) ](https://www.g2.com/products/ringex/reviews) [ ![GoTo Connect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GoTo Connect") GoTo Connect 4.4/5(1,415) ](https://www.g2.com/products/goto-connect/reviews) [ ![Dialpad Connect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dialpad Connect") Dialpad Connect 4.4/5(4,201) ](https://www.g2.com/products/dialpad-connect/reviews) [ View All Alternatives ](https://www.g2.com/products/sangoma-unified-communications-platform/competitors/alternatives) ## User Insights Average based on 252 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) ## Sangoma Unified Communications Platform Integrations (9) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Dynamics 365 Connector ](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ Poly.AI ](https://www.g2.com/products/poly-ai/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Connector ](https://www.g2.com/products/salesforce-crm-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sugar CRM Connector ](https://www.g2.com/products/sugar-crm-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk and Salesforce Knowledge Connector ](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Employee Service ](https://www.g2.com/products/zendesk-for-employee-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![Ben M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben M.") BM Ben M. Director of Information Technology Information Technology and Services Mid-Market (51-1000 emp.) 4/24/2019 "Best Cloud VoIP" 5/5 What do you like best about Sangoma Unified Communications Platform? The complete solution. Digium gets you out to a great start with their wonderful onboarding team. While there's plenty of training available, the system is so intuitive you don't need to spend a lot of time on training. Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? This is no fault of Digium's, but porting numbers is always a pain. If Digium could find a way to make this painless, they'd own the industry. Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? We are a "Cloud First" company, so moving our on-prem to the cloud was inevitable. With remote users spread out all over the eastern half of the US, the ability to easily drop a phone anywhere with an internet connection is amazing. This used to require extra hardware and careful configuration to make a VPN connection back to our HQ. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller DH Dan H. LEI Hospital & Health Care Small-Business (50 or fewer emp.) 5/2/2019 "Solid Easy to use PBX; Support lacks most.." 4/5 What do you like best about Sangoma Unified Communications Platform? Its easy to use and built on a solid system (asterix); out of the box does just about everything you should need and we don't often have technical issues. Config is easy, especially if you have their digium phones. Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? One huge issue, is call recording cant always be relied upon. If a call is transferred a certain way it may end the call recording. This has been a long standing issue and i'm not sure if it has ever been resolved. The call recording options are pretty weak. You can limit call records to a number or GB; then you have to offload it to a FTP or delete it. Support is lacking; i always get standard cookie cutter answers; but thankfully i dont need to contact them often. It does seem like they have given up on supporting 3rd party phones. Review collected by and hosted on G2.com. Recommendations to others considering Sangoma Unified Communications Platform: Enterprise features at SMB pricing. Some issues with call recording; overall good product. Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? Its a PBX; most business need one. Pretty plug-and-play if you are doing on-premise. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Roman M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roman M.") RM Roman M. Software Developer Mid-Market (51-1000 emp.) 5/2/2019 "Very stable and scalable system" 5/5 What do you like best about Sangoma Unified Communications Platform? Switchvox is a very flexible, stable and scalable system that we've had for the last 5 years and we are very happy with it. Before Digium we tried 4 different phone systems but all of them had big stability issues that we couldn't solve. Also, since Switchvox can be installed in a virtual machine, we can easily recover from any faulty update or bad setup using snapshots. The interface is very intuitive for our users, it didn't take us more than 1 month to fully deploy and start using switchvox at our office. Having an API is a big plus because we have a customized CRM that connects to the phone system and we're able to control all calls or even call from our CRM using swithchvox Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? Sometimes the biggest updates come with bugs, and usually it's nothing big. Even with this issue is the most stable system we've had so far. Also their iOS app is not very stable and we haven't been able to use it yet. We've tried Bria instead that seems to be working fine. Review collected by and hosted on G2.com. Recommendations to others considering Sangoma Unified Communications Platform: Try it! I'm sure you will love it Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? WE have onsite and remote users that need a physical phone and thanks to Switchvox we've been able to accomplish that and have a stable phone system. Also, since it has an API, we've been able to integrate switchvox with our own CRM and we can control everything from a web page. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Small-Business (50 or fewer emp.) 4/24/2019 "Call Center Focused PBX" 3.5/5 What do you like best about Sangoma Unified Communications Platform? The ability to use web browser plugins to dial is very convenient. The PBX overview "Switchboard" has great value for visualizing the current call status of various employees. Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? Switchvox is developed with the mindset of call center solutions. For small businesses with more phones than users, the concept of having phones scattered around an office with a ring-all setup means every phone will list a missed call. I've discussed this issue with tech support and was recommended to submit a feature request. Additionally, the D80 flagship desktop phone has been littered with glitches and issues (can be viewed in the firmware update change logs). Additionally, the phone is not nearly as feature rich as many of the touchscreen phones on the market at this time. With a phone of this caliber there should be no reason to have the Switchboard open in addition. Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? We've implemented an IVR to receive a heads up on who is calling via caller ID with attached details regarding what subject they're calling about. As an added benefit, telemarketing calls no longer make it through the IVR which has cut our spam calls down to 0. Review collected by and hosted on G2.com. Show More 4/30/2019 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller DR Devin R. Small-Business (50 or fewer emp.) 4/30/2019 "Switchvox works for us, it can work for you too" 4/5 What do you like best about Sangoma Unified Communications Platform? We are a small office of \<30 employees and we were able to setup and configure our VOIP phones with no issues. Switchvox has great features that allow our employees to work from home or travel and not miss any phone calls. Having our own built in conference number has been a big help as well, reducing our total costs for meetings. Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? In some regards, this phone system is more advanced than we need, as we do not use the dashboards/presence nor softphones. However the management of extensions is fairly simple and we are able to rotate on-call extensions with no issues. Review collected by and hosted on G2.com. Recommendations to others considering Sangoma Unified Communications Platform: It was a very easy migration with little down time Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? We replaced an existing on prem PBX with our Switchvox and were able to reduce our costs comparatively. We have also been able to flex our licensing as our staffing needs change with minimal effort. Having the virtual extensions for on-call and shared numbers as well as the built-in conferencing has provided the most benefit for us. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") AP Verified User in Primary/Secondary Education Mid-Market (51-1000 emp.) 4/30/2019 "Switchvox made sense from an in-house IT perspective." 4.5/5 What do you like best about Sangoma Unified Communications Platform? The ease of setup for basic functions was great. It didn't take us long to get basic VoIP phone functionality configured. We were then able to add on extras to our appliance so that we could remove fax lines from our phone contract. The Digium D70 phones work really well and allow us to have a customized list of contacts on the side panel for different buildings and departments. Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? There is so much to Switchvox that deep diving into the system menus can get overwhelming. If you're new to the system, finding things can take a bit, outside the normal configuration stuff for setup. However, that isn't really anything to dislike as it HAS that many options that it takes a little time to acclimate oneself to the system. Review collected by and hosted on G2.com. Recommendations to others considering Sangoma Unified Communications Platform: If you're looking to make the switch from hosted lines with the phone company to an in-house VoIP solution, definitely give Switchvox your consideration! Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? Paying for phone lines and the confusion of booking each department or building properly was a big challenge. We are able to push fax lines over it, too, so we can start phasing out that technology. The granular reports we can generate allow more business Office control with accountability. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller GL Gary L. Ceo Small-Business (50 or fewer emp.) 4/30/2019 "Great service , great product , until.." 4/5 What do you like best about Sangoma Unified Communications Platform? We love our cloud-based voice over IP systems and switch Vox digium cloud. It comes in highly handy in the event that employees need to work from home do the weather related issues couple with the flexibility a virtually any future we really need. Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? The only issue that we dislike is that once the phone systems go down you can literally be offline up to a couple of hours without no real method of recovery in the event that it is a server related matter. At these moments we wish you had redundant servers That can immediately pick up a dropped service so the end client is not affected. Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? The ability to work from home and creating an ivr system on the Fly is always important to us. Call recording is also valuable feature which we find very beneficial however with 10gb limits it can chew up pretty quick but nevertheless we have failover measures for that. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brian S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian S.") BS Brian S. Director of IT Small-Business (50 or fewer emp.) 4/26/2019 "Game changer for SMB" 5/5 What do you like best about Sangoma Unified Communications Platform? We have 35 users and I have to say, the best feature is the use of soft phones. Many users are away from their desk so having the ability to receive calls on their mobile is essential. It also allows us to restrict personal phone numbers from being released to customers. Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? The IVR is my biggest complaint. It is difficult to build and manage more complex IVR setups. Review collected by and hosted on G2.com. Recommendations to others considering Sangoma Unified Communications Platform: Look into the online hosting. We purchased the PBX and manage it in house. We are currently looking at moving to the cloud based solution as it will be easier to scale. We have been experiencing rapid growth over the past 3 years and the hardware we originally purchased is reaching it's limit. Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? We have had many issues with other systems in the past. Not being in control of our own phone system has led to many issues where we are waiting on a partner to fix issues. With SwitchVox, many of the more mundane tasks, and even some of the more complex ones, can be solved in minutes internally. This dramatically increases productivity. Review collected by and hosted on G2.com. Show More 4/30/2019 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ken N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ken N.") KN Ken N. Engineer / IT Axon Small-Business (50 or fewer emp.) 6/13/2019 "Great Phone system for small businesses" 4/5 What do you like best about Sangoma Unified Communications Platform? converged phones that allow you to link your cell phone to your office phone. I don't even have a phone on my desk any more Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? set up can be complicated and creating custom time frames for emergency events like weather delays requires VPN access to our network Review collected by and hosted on G2.com. Recommendations to others considering Sangoma Unified Communications Platform: This is a flexible and budget friendly option. You will need to consider Phone hardware cost in addition to the system. I have found the zoiper soft phone works just as effectively as a desk phone and I also have multiple users that are only using their cell phone so there are many options. Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? more unified and traceable flow of phone calls. Allows us to see who is handling the highest volume of calls from a queue like our parts queue Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 4/29/2019 "Incredibly easy to configure and deploy, would like to see more post-sale value effort." 3.5/5 What do you like best about Sangoma Unified Communications Platform? Ease of setup. Migration to Switchvox Cloud was painless with the preconfigured phones and intuitive admin UI. The Switchvox admin interface makes it easy to perform many tasks that are difficult or impossible to achieve in other systems. Review collected by and hosted on G2.com. What do you dislike about Sangoma Unified Communications Platform? Troubleshooting tools are not available to the customer. In fact, many basic administrative features are visible in the interface but are completely locked out or restricted. It can be difficult to solve problems without engaging customer support. Support agents will often not investigate a problem unless you can call and initiate a trace log when the issue is present, and for a very small timeframe (60 minutes). In conjunction with the crippled troubleshooting features in the admin UI, this makes solving transient call quality or connectivity problems almost impossible. Get used to using Wireshark and your own internal trace tools. Though it is claimed that Switchvox works with Outlook, this has not been the case for a long time as development on the add-in apparently ceased years ago. Integration is a bit lacking all around. While service outages are rare, communications regarding these incidents is even rarer. Don't bother asking for an estimated time to resolution or for regular status updates. Review collected by and hosted on G2.com. Recommendations to others considering Sangoma Unified Communications Platform: Verify the integration (SSO, Outlook) meets your needs. Review collected by and hosted on G2.com. What problems is Sangoma Unified Communications Platform solving and how is that benefiting you? Reporting and call tracking is excellent and has aided our business in streamlining our call handling procedures. Easy access to call reports continues to reveal opportunities for training and queue member guidance. Managing users/extensions is fantastic and saves time during onboarding. Mobility is great with the Switchvox Cloud app. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Sangoma Unified Communications Platform? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Sangoma Unified Communications Platform ](https://www.g2.com/products/sangoma-unified-communications-platform/discussions/new) GU Guest User What is Switchvox used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-switchvox-used-for) [ View all Discussions ](https://www.g2.com/products/sangoma-unified-communications-platform/discuss) ## Pricing Options Pricing provided by Sangoma Unified.... ### Cloud Starting at $17.99 1 User per month ### Hybrid Starting at $17.99 1 User per month ### On-Premises Contact Us [ View More Pricing Information ](https://www.g2.com/products/sangoma-unified-communications-platform/pricing) Sangoma Unified Communications Platform Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2cb8851bb37b5b07e91457db66d3632e/freepbx.png "Product Avatar Image") FreePBX 4.5/5(17) [ Compare Now ](https://www.g2.com/compare/freepbx-vs-sangoma-unified-communications-platform) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,429) [ Compare Now ](https://www.g2.com/compare/ringex-vs-sangoma-unified-communications-platform) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_27d98954e8b06558c3af0cdfcdea1b40/goto-connect.jpg "Product Avatar Image") GoTo Connect 4.4/5(1,415) [ Compare Now ](https://www.g2.com/compare/goto-connect-vs-sangoma-unified-communications-platform) ##### ##### Sangoma Unified Communications Platform Features Basic Communication Phone Calls Video Calls Instant Messaging Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension Individual Download [ View More Features ](https://www.g2.com/products/sangoma-unified-communications-platform/features) ##### Categories on G2 [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers) ##### Explore More [Zapier vs Make (Integromat) for a non-technical team that wants to build workflow automation bots without involving IT or writing custom code?](https://www.g2.com/discussions/zapier-vs-make-integromat-for-a-non-technical-team-that-wants-to-build-workflow-automation-bots-without-involving-it-or-writing-custom-code)[Which desktop search platforms help knowledge workers reclaim time spent on document location each week?](https://www.g2.com/discussions/which-desktop-search-platforms-help-knowledge-workers-reclaim-time-spent-on-document-location-each-week)[Top Employer of Record software for small app development companies](https://www.g2.com/discussions/top-employer-of-record-software-for-small-app-development-companies) [Best AI code generation tools for accelerating boilerplate and API development](https://www.g2.com/discussions/best-ai-code-generation-tools-for-accelerating-boilerplate-and-api-development)[Which enterprise asset leasing solutions have the strongest IFRS 16 and ASC 842 compliance tools for a finance team that cannot afford errors in lease accounting?](https://www.g2.com/discussions/which-enterprise-asset-leasing-solutions-have-the-strongest-ifrs-16-and-asc-842-compliance-tools-for-a-finance-team-that-cannot-afford-errors-in-lease-accounting)[Pros and Cons Details](https://www.g2.com/products/sangoma-unified-communications-platform/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)