--- title: Sana Commerce Cloud Reviews meta\_title: 'Sana Commerce Cloud Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 124 reviews by the users' company size, role or industry to find out how Sana Commerce Cloud works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 124 scale: '5' date\_modified: '2026-08-09' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Sana Commerce Cloud Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Sana Commerce Cloud but has limited features. Are you part of the Sana Commerce Cloud team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Sana Commerce Cloud is a B2B e-commerce platform purpose-built for manufacturing, where a simple web store can't handle customer-specific pricing, complex catalogs, and negotiated terms. It makes every digital buying journey as trusted and guided as a conversation with a seller's best sales rep: each buyer sees their own price, their own stock, and their own catalog — always accurate — and can order with confidence without picking up the phone. For sellers, the platform removes the manual work that grows with order complexity. Quotes, orders, and updates process automatically instead of being re-keyed, corrected, or chased, freeing teams to serve customers rather than fix transactions. Guided analytics then turn ERP, webstore, and behavioral data into clear next actions, surfacing reorder opportunities and growth patterns so teams act decisively. What makes this possible is architecture, not add-ons: Sana Commerce Cloud runs natively on the same data the business already runs on: the ERP, either SAP or Microsoft Dynamics, rather than a synced copy. Because commerce and the ERP share one source of truth, what buyers see online is always the reality of the business: real-time pricing, availability, and order status they can rely on. Common use cases 1. Move phone and email orders online — give manufacturing buyers a self-service channel where their negotiated price, stock, and catalog match exactly what was agreed offline. 2. Eliminate manual order intervention — let quotes and orders flow into the ERP automatically, without re-keying or corrections, even as order complexity grows. 3. Close the trust gap at high-intent moments — show each buyer accurate, real-time pricing and availability so they stop leaving digital to confirm by phone. 4. Make reordering effortless — capture the most predictable revenue in B2B with fast, accurate repeat purchasing. 5. Sell complex products online — handle customer-specific pricing and catalogs, product variants, bills of materials, RFQs, and approval workflows. 6. Turn commerce data into growth — combine ERP, webstore, and behavioral data to surface reorder opportunities, content gaps, and next best actions. 7. Scale global commerce — run multiple regions, warehouses, and languages from one ERP-connected platform. * * * Seller [Sana Commerce](https://www.g2.com/sellers/sana-commerce) Discussions [Sana Commerce Cloud Community](https://www.g2.com/products/sana-commerce-cloud/discuss) Languages Supported German, English, Dutch, Spanish Solution Type Best-of-Breed Overview by Barbra Barcenas Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 23 months [ View More Pricing Information ](https://www.g2.com/products/sana-commerce-cloud/pricing) ## Top-Rated Alternatives [ ![Shopify](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shopify") Shopify 4.4/5(5,126) ](https://www.g2.com/products/shopify/reviews) [ ![SAP Commerce Cloud](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SAP Commerce Cloud") SAP Commerce Cloud 4.3/5(334) ](https://www.g2.com/products/sap-commerce-cloud/reviews) [ ![BigCommerce](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "BigCommerce") BigCommerce 4.2/5(580) ](https://www.g2.com/products/bigcommerce/reviews) [ View All Alternatives ](https://www.g2.com/products/sana-commerce-cloud/competitors/alternatives) ## User Insights Average based on 124 real user reviews. Implementation Time 6 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) SH Sibille H. P Small-Business (50 or fewer emp.) 3/15/2021 "Best E-Commerce" 5/5 What do you like best about Sana Commerce Cloud? SANA Commerce is a easy to implement Software. Its got lots of ttorials as well as help from the team. The priciing for the performance is excellent. It really boosts up your online sales. Review collected by and hosted on G2.com. What do you dislike about Sana Commerce Cloud? Especially the new SCC Version there is nothing to dislike. Review collected by and hosted on G2.com. Recommendations to others considering Sana Commerce Cloud: From all the E-Commerce Softwares we have looked at, SANA was the best in pricing, performance and connection to our ERP: Now after 2 years of working together with SANA we are so happy that we took SANA. We have been improving our online sales and will continue to have some grat new features. And I dont have to tell nobody how important a propper online presentation is especially in times of lock-down! Review collected by and hosted on G2.com. What problems is Sana Commerce Cloud solving and how is that benefiting you? The few problems we have are allways solved real quick by the SANA team. The SANA team is really profesional and proactive. Its flexible and fun to work with. With the SANA Team you work as a team, thats whats makes SANA so special and distinct from all the other companies. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Machinery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Machinery") AM Verified User in Machinery Mid-Market (51-1000 emp.) 12/15/2021 "Seamless Integration with ERP" 4/5 What do you like best about Sana Commerce Cloud? Dynamic Stock update. Integration with ERP system. Ease of adding products Review collected by and hosted on G2.com. What do you dislike about Sana Commerce Cloud? Getting change implemented can take a long time. Review collected by and hosted on G2.com. Recommendations to others considering Sana Commerce Cloud: Ensure your ERP system will integrate Review collected by and hosted on G2.com. What problems is Sana Commerce Cloud solving and how is that benefiting you? Conversion of customers onto online platform - less time required on telephone calls dealing with orders. More dynamic communication with customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Food Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food Production") AF Verified User in Food Production Mid-Market (51-1000 emp.) 11/11/2021 "Recommended for Dynamic 365" 3.5/5 What do you like best about Sana Commerce Cloud? The learning platform is very complete, it helps in the implementation process, it has processes for the design and for the configuration in the erp, the addons that the tool has receives constant updates to improve the store, the sanna help page is a excellent help Review collected by and hosted on G2.com. What do you dislike about Sana Commerce Cloud? The development can take time to implement, this can lengthen the project time, Review collected by and hosted on G2.com. Recommendations to others considering Sana Commerce Cloud: show more examples on the help page and on the learning platform Review collected by and hosted on G2.com. What problems is Sana Commerce Cloud solving and how is that benefiting you? Selling online is one of the challenges of our company, that more clients know us, it motivated us to have a digital sales channel, we have Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 11/16/2021 "Great eCommerce platform with great support!!" 4.5/5 What do you like best about Sana Commerce Cloud? Easy to customize your webstore with modern design themes. Review collected by and hosted on G2.com. What do you dislike about Sana Commerce Cloud? Some issues with the integration with our ERP happen at the beginning of our implementation. Review collected by and hosted on G2.com. What problems is Sana Commerce Cloud solving and how is that benefiting you? The platform allows us to provide a convenient way for our customers to place orders, and because is integrated with our ERP there are no manual entries in our system. Review collected by and hosted on G2.com. Show More 11/16/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") AW Verified User in Wholesale Enterprise (\> 1000 emp.) 6/29/2021 "Great collaboration and always thinking along with our challenges" 4.5/5 What do you like best about Sana Commerce Cloud? They are very fast in taking action. If issues occur we can have fast contact and they help to think along in solutions which fit best for our company and customers. Review collected by and hosted on G2.com. What do you dislike about Sana Commerce Cloud? Sometimes I would like to know a planning when certain tickets can be delivered. Although the updates are very frequent and within in short time frame. It makes it difficult sometimes for me to inform the business when something can be solved. Review collected by and hosted on G2.com. What problems is Sana Commerce Cloud solving and how is that benefiting you? Technical issues that we face between ERP and Sana. Improving the customer journey on the shop by having new features to meet customers needs in the best way possible. This is a continuous process that always keeps developping and in which Sana is very helpful in thinking along. Review collected by and hosted on G2.com. Show More Response from Barbra Barcenas of Sana Commerce Cloud [Editedit](https://www.g2.com/survey_responses/sana-commerce-cloud-review-4832312/official_response/edit) Hi there, Thank you for taking the time to leave a review! We appreciate and value your feedback and are looking into ways of improving our processes. We aim to always support you as best as possible with your e-commerce needs. Additionally, I’d like to refer you to Sana Online Help. In the roadmap, you’ll find the timeline of upcoming, future, and latest releases. You can also give ideas for functionalities you’d like to see in our out-of-the-box product. Best regards, Michiel Schipperus, CEO of Sana Commerce [See how Sana Commerce Cloud improved](https://support.sana-commerce.com/Content/Sana-Cloud-Release-Cycle/Sana-Cloud-Release-Cycle.htm?tocpath=Release%20Cycle%7C _____ 1) Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Sporting Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Sporting Goods") AS Verified User in Sporting Goods Small-Business (50 or fewer emp.) 4/27/2021 "GOOD IN SOME AREAS, NOT SO GOOD IN OTHER AREAS (SUPPORT OF PAYMENT METHODS)" 3/5 What do you like best about Sana Commerce Cloud? SIMPLICITY IN EDITING AND MOVING THINGS ON THE WEBSITE. THIS PLATFORM IS VERY USER FRIENDLY WHEN YOU KNOW WHAT YOU ARE DOING. NAVIGATION WE LIKE, DISPLAY AND APPEARANCE WE LIKE, THE ABILITY TO CHANGE YOUR DISPLAY WE LIKE, Review collected by and hosted on G2.com. What do you dislike about Sana Commerce Cloud? SANA SPHERE - NOT VERY EFFICIENT. BASICALLY IT IS JUST DOING EMAILS BACK AND FORTH BUT ON ANOTHER PLATFORM? VERY CONFUSING AND SOMETIME DIFFICULT TO FOLLOW. SUGGESTIONS - CREATING A TICKET IS FINE; HOWEVER AFTER THAT, USE NORMAL EMAILS. IN ADDITION WE FOUND THE CURRENT PAYMENT METHODS ALLOWED ARE VERY RESTRICTING. MEANING SANA ONLY SUPPORTS SPECIFIC METHODS SUCH AS PAY FABRIC. WE USE PAY PAL WHICH WORKS FINE - HOWEVER WE LOSE ALOT OF $ WHEN WE RECEIVE USD FUNDS AND HAVE TO CONVERT TO CDN FUNDS. WE WOULD LIKE THE ABILITY TO HAVE USD CUSTOMERS PAY BY CC/PAYPAL AND HAVE THEIR FUNDS COME DIRECTLY INTO OUR US ACCOUNT (ALTHOUGH WE ARE LOCATED IN CANADA). PAYPAL DOES NOT ALLOW US TO DO THIS. NEITHER DOES PAY FABRIC. Review collected by and hosted on G2.com. Recommendations to others considering Sana Commerce Cloud: TO ENSURE ALL OF YOUR NEEDS ARE ATTAINABLE BY BEING SPECIFIC AS POSSIBLE WITH WHAT ATTRIBUTES YOU NEED FOR YOUR BUSINESS. ASK QUESTIONS - AND ENSURE BASIC NEEDS VS ADDITIONAL NEEDS ARE AFFORDABLE. DOES THE BASIC PACKAGE PROVIDE WHAT YOU NEED. ADDITIONAL WANTS AFTER THE FACT CAN BECOME EXPENSIVE. Review collected by and hosted on G2.com. What problems is Sana Commerce Cloud solving and how is that benefiting you? ORDER ENTRY WITH B2B CUSTOMERS IS MUCH MORE EFFICIENT. SOME B2C ORDERS HAVE OCCURRED. WOULD LIKE TO GET MORE TRACTION WITH B2C USER. MOST USEFUL HAS BEEN RECEIVING ORDERS AND NOT HAVING TO ENTER THEM. IN ADDITION, OUR CUSTOMERS CAN SEE OUR LIVE INVENTORY - WHICH HAS BEEN VERY USEFUL. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Esteban D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Esteban D.") ED Esteban D. Mid-Market (51-1000 emp.) 12/18/2020 "Great tool but, Don't customize your ERP too much" 4/5 What do you like best about Sana Commerce Cloud? It has a lot of B2B and B2C features, this way you can offer your clients what they need. The look and feel is simple and helpful and the one step checkout is good for CR%. Also you will have an admin tool to build out your landing pages, forms and also has some great functionalities as quotations (with their specific workflows) Review collected by and hosted on G2.com. What do you dislike about Sana Commerce Cloud? We had very customized ERP rules and asked for a lot of "bad customizations". When we realized our error and tried to go back, there is no default option to go back, You have to ask for a entirely new development. Also the development service is only available at tuesdays and thursdays, that makes the fixes and devs really slow. Review collected by and hosted on G2.com. Recommendations to others considering Sana Commerce Cloud: hire this if you are a busines focused on B2B clients, but try to use as much standard features as you can. Customizing can be a problem if you later on realize that you made a mistake asking for that or simply that you don't like it anymore. They will sure provide support in your language which is great, but also consider the development team is in Netherlands, and the time zone difference will affect agileness if you're in America Review collected by and hosted on G2.com. What problems is Sana Commerce Cloud solving and how is that benefiting you? Offers a lot of customization, especially if you have an ERP system. Having an admin tool is great for your own team to administrate the platform. We did solve some other problems like adding tables or customized PDP's Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Peng L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peng L.") PL Peng L. O Mid-Market (51-1000 emp.) 8/18/2021 "Bad Experience with SANA" 0/5 What do you like best about Sana Commerce Cloud? We like some of the functions, but the user interface was horrible. Review collected by and hosted on G2.com. What do you dislike about Sana Commerce Cloud? Poorly designed user interface, hardly can make any customized changes. Any additional feauture, you have to pay extremely fees. Not honest for the business. Made us to purchase an old version before they launch a new version. Review collected by and hosted on G2.com. What problems is Sana Commerce Cloud solving and how is that benefiting you? The very awkward user interface Review collected by and hosted on G2.com. Show More Response from Michiel Schipperus of Sana Commerce Cloud [Editedit](https://www.g2.com/survey_responses/sana-commerce-cloud-review-4950451/official_response/edit) Hi Lu, I’m sorry to hear you had a poor experience with the product. I appreciate your feedback. We strive to offer flexible options based on all our customers’ individual needs. Beyond that, our customer success team is committed to improving our product communication. Please feel free to reach out again if you would like to hear more about these improvements. Kind regards, Michiel Schipperus, CEO of Sana Commerce Validated ReviewerSource: Organic ![Sarah-Yasmin T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah-Yasmin T.") ST Sarah-Yasmin T. Project Manager eCommerce Enterprise (\> 1000 emp.) 3/16/2021 "Great ERP-based Shopware" 4.5/5 What do you like best about Sana Commerce Cloud? Fast set up if you work in ERP-standard, flexible if you have and individual standard. Great tutorials for implementation and CMS onboarding. CMS from shop ware is very easy to use. Customer Support is very organized. Review collected by and hosted on G2.com. What do you dislike about Sana Commerce Cloud? Customizations due to individual company ERP adaption take some time and sometimes need to be prioritized by project manager. Review collected by and hosted on G2.com. What problems is Sana Commerce Cloud solving and how is that benefiting you? Sana Commerce helped us to automate order and customer communication processes. Data is more transparent to us by this digitalization. We can offer our customers additional shopping experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic EP Emily P. VP, Digital Marketing Mid-Market (51-1000 emp.) 3/16/2021 "A platform that enables growth" 4.5/5 What do you like best about Sana Commerce Cloud? Sana was a platform that enabled us to quickly implement into our ERP system which was critical for our manufacturing customers. Review collected by and hosted on G2.com. What do you dislike about Sana Commerce Cloud? Customizations may take some time implementing. Review collected by and hosted on G2.com. What problems is Sana Commerce Cloud solving and how is that benefiting you? The business problem that Sana helped us to solve was to empower our customers to place their own orders, look up pricing. Therefore, saving our limited sales team time and resources for one off questions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Sana Commerce Cloud? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Sana Commerce Cloud ](https://www.g2.com/products/sana-commerce-cloud/discussions/new) GU Guest User What is Sana Commerce Cloud used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-sana-commerce-cloud-used-for) GU Guest User • Last activity about 3 years ago What does Sana Commerce do? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-does-sana-commerce-do) [ View all Discussions ](https://www.g2.com/products/sana-commerce-cloud/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 23 months ### Average Discount 9% [ View More Pricing Information ](https://www.g2.com/products/sana-commerce-cloud/pricing) Sana Commerce Cloud Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_84fd5bd582809f20ff5682d2746ffa82/shopify.png "Product Avatar Image") Shopify 4.4/5(5,126) [ Compare Now ](https://www.g2.com/compare/sana-commerce-cloud-vs-shopify) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4b28e3cdd2631bee0e36ddcf3ebd77c3/bigcommerce.png "Product Avatar Image") BigCommerce 4.2/5(580) [ Compare Now ](https://www.g2.com/compare/bigcommerce-vs-sana-commerce-cloud) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d7a53e3f1d29e84ae00193a07789a2e4/sap-commerce-cloud.jpg "Product Avatar Image") SAP Commerce Cloud 4.3/5(334) [ Compare Now ](https://www.g2.com/compare/sap-commerce-cloud-vs-sana-commerce-cloud) ##### ##### Sana Commerce Cloud Features Merchandising/Marketing Storefront Design Tools Product Visualization Recommendations / Personalization Product Catalog Content Management Product Configuration Product Search and Filtering Order Process Checkout Process Shipping Options Order Management Platform Customization User Management Admin Access Rights [ View More Features ](https://www.g2.com/products/sana-commerce-cloud/features) ##### Categories on G2 [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms)[Order Management](https://www.g2.com/categories/order-management) ##### Explore More [Which payment analytics platforms are highest rated for companies recovering lost revenue from payment failures?](https://www.g2.com/discussions/which-payment-analytics-platforms-are-highest-rated-for-companies-recovering-lost-revenue-from-payment-failures)[Which NLP platforms offer the fastest implementation and shortest time to value for a team adopting one for the first time?](https://www.g2.com/discussions/which-nlp-platforms-offer-the-fastest-implementation-and-shortest-time-to-value-for-a-team-adopting-one-for-the-first-time)[What is the most affordable note-taking software for teams?](https://www.g2.com/discussions/what-is-the-most-affordable-note-taking-software-for-teams) [Is there a free trial of Alteryx One to test its core capabilities before committing?](https://www.g2.com/discussions/is-there-a-free-trial-of-alteryx-one-to-test-its-core-capabilities-before-committing)[Which education ERP suites provide mobile portals for students to check transcripts and track degree progress in real time?](https://www.g2.com/discussions/which-education-erp-suites-provide-mobile-portals-for-students-to-check-transcripts-and-track-degree-progress-in-real-time)[Pros and Cons Details](https://www.g2.com/products/sana-commerce-cloud/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)