--- title: Sana Commerce Cloud Reviews meta\_title: 'Sana Commerce Cloud Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 124 reviews by the users' company size, role or industry to find out how Sana Commerce Cloud works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 124 scale: '5' date\_modified: '2026-08-09' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Sana Commerce Cloud Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Sana Commerce Cloud but has limited features. Are you part of the Sana Commerce Cloud team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Sana Commerce Cloud is a B2B e-commerce platform purpose-built for manufacturing, where a simple web store can't handle customer-specific pricing, complex catalogs, and negotiated terms. It makes every digital buying journey as trusted and guided as a conversation with a seller's best sales rep: each buyer sees their own price, their own stock, and their own catalog — always accurate — and can order with confidence without picking up the phone. For sellers, the platform removes the manual work that grows with order complexity. Quotes, orders, and updates process automatically instead of being re-keyed, corrected, or chased, freeing teams to serve customers rather than fix transactions. Guided analytics then turn ERP, webstore, and behavioral data into clear next actions, surfacing reorder opportunities and growth patterns so teams act decisively. What makes this possible is architecture, not add-ons: Sana Commerce Cloud runs natively on the same data the business already runs on: the ERP, either SAP or Microsoft Dynamics, rather than a synced copy. Because commerce and the ERP share one source of truth, what buyers see online is always the reality of the business: real-time pricing, availability, and order status they can rely on. Common use cases 1. Move phone and email orders online — give manufacturing buyers a self-service channel where their negotiated price, stock, and catalog match exactly what was agreed offline. 2. Eliminate manual order intervention — let quotes and orders flow into the ERP automatically, without re-keying or corrections, even as order complexity grows. 3. Close the trust gap at high-intent moments — show each buyer accurate, real-time pricing and availability so they stop leaving digital to confirm by phone. 4. Make reordering effortless — capture the most predictable revenue in B2B with fast, accurate repeat purchasing. 5. Sell complex products online — handle customer-specific pricing and catalogs, product variants, bills of materials, RFQs, and approval workflows. 6. Turn commerce data into growth — combine ERP, webstore, and behavioral data to surface reorder opportunities, content gaps, and next best actions. 7. Scale global commerce — run multiple regions, warehouses, and languages from one ERP-connected platform. * * * Seller [Sana Commerce](https://www.g2.com/sellers/sana-commerce) Discussions [Sana Commerce Cloud Community](https://www.g2.com/products/sana-commerce-cloud/discuss) Languages Supported German, English, Dutch, Spanish Solution Type Best-of-Breed Overview by Barbra Barcenas Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 23 months [ View More Pricing Information ](https://www.g2.com/products/sana-commerce-cloud/pricing) ## Top-Rated Alternatives [ ![Shopify](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shopify") Shopify 4.4/5(5,128) ](https://www.g2.com/products/shopify/reviews) [ ![SAP Commerce Cloud](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SAP Commerce Cloud") SAP Commerce Cloud 4.3/5(334) ](https://www.g2.com/products/sap-commerce-cloud/reviews) [ ![BigCommerce](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "BigCommerce") BigCommerce 4.2/5(580) ](https://www.g2.com/products/bigcommerce/reviews) [ View All Alternatives ](https://www.g2.com/products/sana-commerce-cloud/competitors/alternatives) ## User Insights Average based on 124 real user reviews. Implementation Time 6 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 9/30/2021 "Excelent for B2B business. Prices and inventory live with ERP." 5/5 What do you like best about Sana Commerce Cloud? Prices and inventory updated with ERP live. Review collected by and hosted on G2.com. What do you dislike about Sana Commerce Cloud? The implementation was very extense, it was a year moreless. Review collected by and hosted on G2.com. Recommendations to others considering Sana Commerce Cloud: Have you ERP set up right, the more information the better. Review collected by and hosted on G2.com. What problems is Sana Commerce Cloud solving and how is that benefiting you? We are having more exposition in Web thanks ti Sana. Review collected by and hosted on G2.com. Show More Response from Michiel Schipperus of Sana Commerce Cloud [Editedit](https://www.g2.com/survey_responses/sana-commerce-cloud-review-5032134/official_response/edit) Hello and thank you for leaving your feedback on G2. We’re happy to help you with your digital transformation. We’re sorry to hear that you found the implementation process lengthy: This is something that we will work on going forward. It’s great to see that the integration is working well for you, that all your prices and stock levels are updated in real-time, and that you’re getting some more exposure online due to the new web store. Best of luck going forward! And if you ever need anything, please feel free to reach out to your Customer Success Manager or via the support portal. Validated ReviewerSource: Organic ![Brett W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brett W.") BW Brett W. Service Supervisor Mid-Market (51-1000 emp.) 3/9/2021 "Easy Integration & Great Solution" 4.5/5 What do you like best about Sana Commerce Cloud? Excellent knowledge base that allows you to easily find information and make improvements to your site Review collected by and hosted on G2.com. What do you dislike about Sana Commerce Cloud? The best thing about any of your dislikes is SANA can provide you with an alternative solution to improve your experience Review collected by and hosted on G2.com. What problems is Sana Commerce Cloud solving and how is that benefiting you? Ability for contractors to order items outside of standard business hours. It also has improved efficiency within our customer care team Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CE Charlotte E. Digital Content Producer Small-Business (50 or fewer emp.) 2/5/2021 "Excellent Customer Support" 4/5 What do you like best about Sana Commerce Cloud? The customer support -- very prompt and take action immediately when there is an issue. Review collected by and hosted on G2.com. What do you dislike about Sana Commerce Cloud? Multiple upgrades every year -- One platform is promoted then another one right after --- but good customer service Review collected by and hosted on G2.com. What problems is Sana Commerce Cloud solving and how is that benefiting you? Sana Saas was "terrible" no back-office customizations at all --- But now that we are moving to the cloud version that includes a drag and drop website builder, this will definitely cut web development costs using an outside vendor. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Rogelio R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rogelio R.") RR Rogelio R. IT Applications Coordinator Mid-Market (51-1000 emp.) 11/19/2020 "IT Applications Coordinator" 5/5 What do you like best about Sana Commerce Cloud? If you are an Administrator or an end user, the tool is very simple tu ose, very intuitive, the native integration with our ERP's is the best. Review collected by and hosted on G2.com. What do you dislike about Sana Commerce Cloud? Perhaps the dependency on SANA could be high, the more functionality we develop, the higher the cost of maintaining the product. Review collected by and hosted on G2.com. Recommendations to others considering Sana Commerce Cloud: In the first phase of your implementation project, try to exploit the benefits that SANA offers as standard. Once the product is launched, make improvements based on the demands of your customers. Review collected by and hosted on G2.com. What problems is Sana Commerce Cloud solving and how is that benefiting you? In these difficult times due to the Pandemic, we have been able to offer a direct channel to our customers 24x7, the perception of our customers is that they are happy with the tool. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Pim P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pim P.") PP Pim P. Director Business Systems Mid-Market (51-1000 emp.) 12/7/2020 "Sana Commerce as B2C and B2B solution" 4/5 What do you like best about Sana Commerce Cloud? It's a very well integrated solution with our ERP and PIM software Review collected by and hosted on G2.com. What do you dislike about Sana Commerce Cloud? Customization's last quite long and need very careful testing Review collected by and hosted on G2.com. What problems is Sana Commerce Cloud solving and how is that benefiting you? We have accurate ERP and PIM Data on our pan European platform. On daily base our assortment is refreshed, but also existing products can be revised by new multilingual product-content. Our assortment is shared on several brand websites and several B2B portals for multiple European countries. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RB Rosanna B. Mid-Market (51-1000 emp.) 11/27/2020 "Flexible application and easy implementation" 4/5 What do you like best about Sana Commerce Cloud? Perfect integration into our SAP system. I can now offer better customer service and control our online sales perfectly. The integration into the ERP was very easy and the security was clearly increased. Review collected by and hosted on G2.com. What do you dislike about Sana Commerce Cloud? Adapting to our requirements was not so easy at the beginning because we needed special coding - but together with our IT expert we managed to get the problem under control. Review collected by and hosted on G2.com. What problems is Sana Commerce Cloud solving and how is that benefiting you? I can now give our customers access to the necessary data for purchases. A lot of things run automatically and the reports are always very accurate. Less time is needed due to perfect implementation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Craig W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Craig W.") CW Craig W. IT Manager Mid-Market (51-1000 emp.) 9/2/2020 "An easy transition" 5/5 What do you like best about Sana Commerce Cloud? Online portal to submit issues is super helpful. Emails can be a bit messy these days so it's nice to have a central place to bring anything to attention. Review collected by and hosted on G2.com. What do you dislike about Sana Commerce Cloud? Nothing to dislike at this point. Has been a very easy ongoing process. Review collected by and hosted on G2.com. Recommendations to others considering Sana Commerce Cloud: Provide as much information as possible to make the implementation as smooth as possible. Review collected by and hosted on G2.com. What problems is Sana Commerce Cloud solving and how is that benefiting you? We're a local firm so they helped customise our online delivery process around that. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") AL Verified User in Logistics and Supply Chain Small-Business (50 or fewer emp.) 3/10/2021 "Excellent Ecommerce Solution" 4.5/5 What do you like best about Sana Commerce Cloud? Sana integrated with SAP and gave us realtime orders in our ERP without any delay. Review collected by and hosted on G2.com. What do you dislike about Sana Commerce Cloud? some additional elements such as tabbed sections would be ideal when creating content pages Review collected by and hosted on G2.com. What problems is Sana Commerce Cloud solving and how is that benefiting you? Sana helped us take our eCommerce sales to another level we didn't expect Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Sporting Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Sporting Goods") AS Verified User in Sporting Goods Small-Business (50 or fewer emp.) 11/27/2020 "Totally recommendable" 5/5 What do you like best about Sana Commerce Cloud? Ease of communication and speed in your work. Review collected by and hosted on G2.com. What do you dislike about Sana Commerce Cloud? At the moment I don't have anything to dislike, I haven't had any problems. It has been all for the good of our company. Review collected by and hosted on G2.com. Recommendations to others considering Sana Commerce Cloud: Sana Commerce is a very good choice Review collected by and hosted on G2.com. What problems is Sana Commerce Cloud solving and how is that benefiting you? They are not problems, they are improvements that we want to offer our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Mid-Market (51-1000 emp.) 12/17/2020 "Great, flexible, easy to use software solution for e-commerce" 5/5 What do you like best about Sana Commerce Cloud? Easy to use, seamless integration with Microsoft Dynamics GP, user-friendly interface Review collected by and hosted on G2.com. What do you dislike about Sana Commerce Cloud? Not much! There could be a few more design options but that is a minor complaint about an overall great software. Review collected by and hosted on G2.com. What problems is Sana Commerce Cloud solving and how is that benefiting you? The major problem was finding an integrated solution that worked with Microsoft Dynamics GP. We had used other platforms that required 3rd party integration or ERP syncing and they just weren't as dynamics or flexible as Sana Commerce. It's made operating, maintaining and using e-commerce so simple. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Sana Commerce Cloud? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Sana Commerce Cloud ](https://www.g2.com/products/sana-commerce-cloud/discussions/new) GU Guest User What is Sana Commerce Cloud used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-sana-commerce-cloud-used-for) GU Guest User • Last activity about 3 years ago What does Sana Commerce do? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-does-sana-commerce-do) [ View all Discussions ](https://www.g2.com/products/sana-commerce-cloud/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 23 months ### Average Discount 9% [ View More Pricing Information ](https://www.g2.com/products/sana-commerce-cloud/pricing) Sana Commerce Cloud Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_84fd5bd582809f20ff5682d2746ffa82/shopify.png "Product Avatar Image") Shopify 4.4/5(5,128) [ Compare Now ](https://www.g2.com/compare/sana-commerce-cloud-vs-shopify) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4b28e3cdd2631bee0e36ddcf3ebd77c3/bigcommerce.png "Product Avatar Image") BigCommerce 4.2/5(580) [ Compare Now ](https://www.g2.com/compare/bigcommerce-vs-sana-commerce-cloud) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d7a53e3f1d29e84ae00193a07789a2e4/sap-commerce-cloud.jpg "Product Avatar Image") SAP Commerce Cloud 4.3/5(334) [ Compare Now ](https://www.g2.com/compare/sap-commerce-cloud-vs-sana-commerce-cloud) ##### ##### Sana Commerce Cloud Features Merchandising/Marketing Storefront Design Tools Product Visualization Recommendations / Personalization Product Catalog Content Management Product Configuration Product Search and Filtering Order Process Checkout Process Shipping Options Order Management Platform Customization User Management Admin Access Rights [ View More Features ](https://www.g2.com/products/sana-commerce-cloud/features) ##### Categories on G2 [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms)[Order Management](https://www.g2.com/categories/order-management) ##### Explore More [Best PIM software for eCommerce site](https://www.g2.com/discussions/what-s-the-best-pim-software-for-ecommerce-sites)[What's the best influencer marketing platform for mobile users](https://www.g2.com/discussions/what-s-the-best-influencer-marketing-platform-for-mobile-users)[Leading data observability platforms](https://www.g2.com/discussions/leading-data-observability-platforms) [What affiliate marketing platforms are worth choosing for a mid-market company that wants the right balance of features and cost without overpaying?](https://www.g2.com/discussions/what-affiliate-marketing-platforms-are-worth-choosing-for-a-mid-market-company-that-wants-the-right-balance-of-features-and-cost-without-overpaying)[Which notification infrastructure platforms prevent message loss during failover events and high-traffic periods?](https://www.g2.com/discussions/which-notification-infrastructure-platforms-prevent-message-loss-during-failover-events-and-high-traffic-periods)[Pros and Cons Details](https://www.g2.com/products/sana-commerce-cloud/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)