--- title: Samsara Reviews meta_title: 'Samsara Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4972 reviews by the users' company size, role or industry to find out how Samsara works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4972 scale: '5' date_modified: '2026-08-13' parent_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # Samsara Reviews **Vendor:** Samsara **Category:** [Fleet Management Software](https://www.g2.com/categories/fleet-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 4,972 ## About Samsara Samsara simplifies physical operations by bringing all your people, equipment, systems, and sites onto one open platform. With the world's largest Connected Operations dataset, we deliver more accurate insights to help you make smarter decisions. Whether you’re managing fleets or optimizing work sites, you’ll get recommendations you can trust and features that keep you ahead. From small fleets to major enterprises, our solutions serve organizations across transportation, construction, manufacturing, and logistics. Our platform is secure, easy to deploy, grows with your business, and connects easily with your existing tools. With ongoing innovation backed by over $1B in research and more than 150 patents, Samsara is your partner for long-term success. ## Samsara Pros & Cons **What users like:** - Users value the **ease of use** in Samsara, appreciating its intuitive interface and quick support for navigation. (1549 reviews) - Users appreciate the **tracking accuracy** of Samsara, enhancing customer service with precise ETAs and route monitoring. (988 reviews) - Users value the **customizable reporting** and diverse features of Samsara, enhancing their fleet management experience effectively. (717 reviews) - Users appreciate the **real-time location tracking** of Samsara, enhancing fleet management and improving operational efficiency. (698 reviews) - Users value the **real-time tracking** of Samsara, which enhances safety and provides insightful data for improvement. (695 reviews) - Real-time Monitoring (657 reviews) - Monitoring (596 reviews) - Users find the **forward-facing dash cams** invaluable for proving fault and simplifying incident management effectively. (538 reviews) - Safety (504 reviews) - Installation Ease (445 reviews) **What users dislike:** - Users experience **technical issues** like freezing, slow access, and unreliable hardware impacting their overall experience with Samsara. (358 reviews) - Users dislike the **inaccuracy** in tracking and reporting, which creates frustration and impacts their experience with Samsara. (279 reviews) - Users express frustration over **missing relevant features** , glitches, and excessive alerts, impacting their overall experience with Samsara. (278 reviews) - Users experience **inaccurate location tracking** , leading to confusion when distinguishing between neighboring customers on the map. (272 reviews) - Users experience **poor customer support** , finding it difficult to reach assistance when needed and facing untrained representatives. (260 reviews) - Users express frustration with the **slow performance** of Samsara, noting delays in tracking and communication issues. (249 reviews) - Poor Usability (212 reviews) - Limited Customization (163 reviews) - Insufficient Information (156 reviews) - Users note the **high cost** of Samsara compared to competitors, but find its quality justifies the price. (153 reviews) ## Samsara Reviews ### 1. Disappointing Experience and Poor Support **Rating:** 0.0/5.0 stars **Reviewed by:** Nikos X. | Transporter, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Samsara?** I like most the UI, platform is very easy to use & it works very well for tracking assets. I tried to integrate HOS, i don't use much the AI but it seems good for the future **What do you dislike about Samsara?** I didn't find Samsara solving any problems; in fact, it created more. Their customer support is non-existent, as when you open a ticket with a concern, nobody gets back to you for over a month. I also feel like the 30-day trial is a scam because they will charge you no matter what. Performance wise is not good, DVIRs are not acceptable in my region & there is nobody to talk to **What problems is Samsara solving and how is that benefiting you?** Samsara didn't solve my problems and just created more, with non-existent customer support and delayed ticket responses. ### 2. Will charge you even if you sold your vehicle or vehicle no longer runs **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Samsara?** The GPS, but it goes out all the time... **What do you dislike about Samsara?** The business methods. Samsara will charge you even though you haven't used the device because you sold your car and/or the car is not driveable, i.e., needs a new engine and new engine costs much more than the value of car. Samsara does not care and will charge you. **What problems is Samsara solving and how is that benefiting you?** Samsara has not solved any problems i've had, always billing. I advised Samsara that my Samsara device has not been used in 2 years, and they know it as I sent them photos of Samsara device last location, which was 2 years ago. I have emails advising them of same and they still charged me. I have a diagnostic on another vehicle with Samsara in which vehicle has a blown engine and needs replacement. Samsara said I needed an insurance company to show the car as totaled. Who has insurance on an engine? They refuse to not charge me so Im paying for their device montly that is not being used and their system shows it's not being used. **Official Response from Kelly Diamond:** > Hi there, Thanks for bringing this to our attention. We apologize for any inconvenience this has caused and would like to look into this further. Could you please send me your contact information to customerfeedback@samsara.com? Thank you for being a valued customer. Kelly ### 3. Easy UI, But Chaotic Renewals and Constant Price Hikes **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Samsara?** Easy to use, with a good interface that’s simple to navigate and very user-friendly. **What do you dislike about Samsara?** Constant price hikes, little to no effort to take customer input seriously, and a chaotic renewal process. It often feels like people don’t know what they’re doing, and there’s too much spending on marketing instead of focusing on keeping current clients. On top of that, I’m unable to email PDF documents, which is a basic need. The sales experience is also inconsistent: different reps offer different discounts, and some customers are paying 40–45% less than others with a similar fleet size. **What problems is Samsara solving and how is that benefiting you?** The side-view cameras are available, but they’re overpriced. Tire monitoring is an additional add-on, and the data plan is also extra if you want to run other apps. ### 4. its okay **Rating:** 0.0/5.0 stars **Reviewed by:** Kole R. | mechanic, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Samsara?** It’s OK. It makes units easier to track, which helps keep things more organized. **What do you dislike about Samsara?** Too many wires are involved in the installation, which makes the setup feel more complicated than it should be. **What problems is Samsara solving and how is that benefiting you?** It helps me find equipment quickly and makes it easier to sort out safety incidents. ### 5. App Still Shows You On Duty After Signing Off **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Samsara?** having the ability to keep track of our miles **What do you dislike about Samsara?** the app still thinks your on duty when you sign off hours before **What problems is Samsara solving and how is that benefiting you?** the app is currently is not solving any issues at because there are none ### 6. Horrid, overpriced and not worth the headaches **Rating:** 0.5/5.0 stars **Reviewed by:** Becca D. | Safety & Compliance Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Samsara?** Very little has changed in my review of Samsara. We are no longer using them as our provider for ELD purposes due to the numerous issues that had no resolution. **What do you dislike about Samsara?** Customer service reps need to be trained in the use of the platform so that they can assist customers when we call in with issues. Customer service reps need to have a grasp of the english language to communicate with us when we call. **What problems is Samsara solving and how is that benefiting you?** Asset tracking is on par. **Official Response from Kelly Diamond:** > Hi Becca, We always aim to put our customers first and are sorry this has been your experience. Can you please reach out to customerfeedback@samsara.com with your contact information so we can look into this for you? Thanks for your time, Kelly ### 7. Troublesome Setup and Glitches Undermine Potential **Rating:** 1.0/5.0 stars **Reviewed by:** K. Eric D. **Reviewed Date:** December 05, 2025 **What do you like best about Samsara?** I find it handy to find my trucks using Samsara, especially when my guys are driving around. **What do you dislike about Samsara?** I find the constant glitching of people's logbooks frustrating. The fact that I had multiple drivers one day all get kicked out of their units while driving down the highway, and then their logbook showed an error instead of drive time is a big issue. The initial setup of Samsara was not nearly as easy as it could be. **What problems is Samsara solving and how is that benefiting you?** I use Samsara for fleet tracking and to meet Canadian government requirements for digital logs. It helps with legal compliance. **Official Response from Kelly Diamond:** > Hi there, Thank you for taking the time to leave a review and share your feedback. We apologize for any inconvenience this has caused. We'd like to look into this for you further. Can you please reach out to us at customerfeedback@samsara.com with your contact information? Kelly ### 8. Horrific Implementation and Misleading Sales Tactics **Rating:** 0.5/5.0 stars **Reviewed by:** Alex R. | Human Resources Manager, Safety Manager & Executive Assistant **Reviewed Date:** October 28, 2025 **What do you like best about Samsara?** Nothing **What do you dislike about Samsara?** I found Samsara's implementation process to be horrific and was unable to get past it due to the inadequacy of customer service. The experience was further marred by the misleading information provided by the sales department, which made the setup process painfully difficult. None of the features of Samsara met my needs, leading me to switch to Verizon. Additionally, the promise of system integration with Verizon, as claimed by the sales representative, was not fulfilled. I felt misled by the sales promotions and observed a lack of regulation in what the sales reps communicated to customers. **What problems is Samsara solving and how is that benefiting you?** n/a **Official Response from Kelly Diamond:** > Hi Alex, Thank you for bringing this issue to our attention. We always aim to put our customers first and are sorry this has been your experience. We'd like to get this issue resolved for you as soon as possible. Can you please reach out to me at customerfeedback@samsara.com with your contact information? Thank you for your time, Kelly ### 9. Our experience has been disappointing, frustrating ,very difficult to make progress thru obstacles. **Rating:** 0.0/5.0 stars **Reviewed by:** Jeanine R. | Safety manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Samsara?** There is very little we like about Samsara right now. It is hard to escalate issues. The product does not work effectively and as contracted. **What do you dislike about Samsara?** It is very hard and time consuming to get support and resolution to issues with the products. The interfacing with equipment is not solid and causes many, many issues when interfacing with our equipment. We have demonstrated our faith and trust in you getting it resolved by renewing our contract for an additional year. We use this equipment every day, multiple drivers and have the need to add it and roll it out to more areas. Unfortunately, we can't yet take that leap of faith. Their engineering team does not demonstrate a sense of urgency, or an expected skill set. **What problems is Samsara solving and how is that benefiting you?** Samsara is NOT quick to solve problems. I don't know that they are solving this problem. Currently there is no benefit to Sitetech as a user of this product. problems have been ongoing, and solutions have not been explored or identified by samsara. **Official Response from Kelly Diamond:** > Hi Jeanine. Thank you for your updated review and bringing this to our attention. We’re sorry to hear about this experience and apologize for any inconvenience this has caused you. Can you please email me at customerfeedback@samsara.com with your contact information and I can connect you directly with the team to help resolve this? Appreciate your time and partnership, Kelly ### 10. Effective Fleet Tracking, but Poor Support and Setup **Rating:** 0.5/5.0 stars **Reviewed by:** Scott C. **Reviewed Date:** December 05, 2025 **What do you like best about Samsara?** I like the alerts on the fleet from Samsara because they help us keep drivers safe before issues arise. We can correct the drivers in real time, which is a big advantage. **What do you dislike about Samsara?** The customer service is horrible. The install was cumbersome. **What problems is Samsara solving and how is that benefiting you?** I use Samsara to monitor our fleet, helping solve issues with speeding and distracted driving. The alerts keep our drivers safe by letting us correct them in real-time before problems escalate. **Official Response from Kelly Diamond:** > Thank you for your feedback, Scott. Your feedback is invaluable and helps us to continue to improve our product and the customer experience. If you have any other feedback and need support in the future, please reach out to us directly at (415) 329-6900 and someone will be in touch as soon as possible. Kelly ### 11. Samsara Dashboard Camera (DO NOT USE THEM) **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Samsara?** Nothing. Samsara has been a miserable organization to work with and they have failed to deliver time and time again. Samsara owed us a refund for 3 years and it was not until renewal did they hang it above our head and tried to strong arm us to renew the contract. Their product was average at best and their UX make no sense. Other organizations like Clearpath and Motive are much better. **What do you dislike about Samsara?** Too many things go wrong and the ETA for fixing issues is too long. It has too many false positives. During our renewal period, Samsara waited 3 days until renewal to provide a quote rather than doing it 90 days ahead of time like we had requested. They operate in bad faith and will do everything in their power to take advantage of you. Samsara has one of the worst support teams out there. They have high turnover and have no clue how their product works. They can't even escalate you to a decent person. Do not use Samsara. **What problems is Samsara solving and how is that benefiting you?** Safe driver performance and tracking where the drivers are. ### 12. Support is minimal **Rating:** 1.0/5.0 stars **Reviewed by:** Sabrina M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Samsara?** When it works, it works well. The cameras have great AI technology, the cameras have also assisted with our insurance claims for driver accidents that were not our fault. The camera quality is clear and the live GPS tracking is great and is helpful for our customers. It's easy to get implemented and we used the software daily. It was also easy to integrate into our current operations. **What do you dislike about Samsara?** The support is not very good. We had an issue with being able to use our account and it took 10's of calls and emails to no avail. When we finally said that we would like to cancel our account due to the minimal support we received, that is when we got an immediate response-- but get this, they actually sent a cancellation link. How is it that I get left on read for weeks without a response from the team, but then they respond immediately when I ask to cancel. It's even worse because businesses usually try to retain their customers, but this told me all that I need to know about Samsara. It is a great company but lacks the support to offset the bad times. **What problems is Samsara solving and how is that benefiting you?** It is no longer solving any of my issues. In fact, it has created more issues for myself and my team. **Official Response from Kelly Diamond:** > Hi Sabrina, Thank you for your review. I am so sorry for your experience so far and that you have canceled your services with us. If you need any help accessing the return label or any part of the return, please reach out to us at returns@samsara.com. Thank you. Kelly ### 13. Needs Major Improvements Despite Good Potential **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Samsara?** We use Samsara for our Over The Road drivers and it is a good system as it stands. **What do you dislike about Samsara?** The biggest downside to Samsara is their customer service. It is very difficult to get help from anyone knowledgeable and it is very frustrating to get different answers to the same issue from different support people. Updates are made without good communication to users. Updates have a history of breaking things that were already working. **What problems is Samsara solving and how is that benefiting you?** I am hoping that with Samsara's help a process can get put into place to address and mitigate the camera drop out issue we are having. **Official Response from Kelly Diamond:** > Hi there, Thank you for sharing your feedback. We apologize for any inconvenience this has caused. We'd like to look into this for you further. Can you please reach out to us at customerfeedback@samsara.com with your contact information? Kelly ### 14. Great marketing, execution and commitment lacking. **Rating:** 1.0/5.0 stars **Reviewed by:** Ryan B. | President/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Samsara?** The Samsara dashboard is clean and simple. **What do you dislike about Samsara?** Constant turnover in sales. Hardware life is less than competitors. The app updates cause HOS violations. They launch a lot of new features but then discontinue them almost as fast. It is hard to commit to using them for your business because they are so quick to abandon concepts/tools. **What problems is Samsara solving and how is that benefiting you?** We are in the process of exiting Samsara. It created more issues than it solved. Their sites cameras constantly fail and we are without cameras the majority of the time. They stopped making their own cameras but we still are seeing failures (they never credit us back for cameras not working). The vehicle gateways get the odometer readings wrong frequently when pushing values to a CMMS. They discontinued their IoT division shortly after launching it. They have terrible dispatch and routing tools. **Official Response from Kelly Diamond:** > Hi Ryan, We always aim to put our customers first and are sorry this has been your experience. Your account rep will be in touch to get some additional information to help resolve this. Thank you for your time, Kelly ### 15. Samsara is okay **Rating:** 0.0/5.0 stars **Reviewed by:** Tyler R. | Locator, Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Samsara?** Can show when not at fault!!!!!!!!!!!!!! **What do you dislike about Samsara?** Way to sensitive and too glitchy!!!!!!!! **What problems is Samsara solving and how is that benefiting you?** Not solving anything other then stopping people from distracted driving ### 16. Too big to care **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Samsara?** Only good thing is location map - constantly updated - though other companies offer that too **What do you dislike about Samsara?** They are too big to care about you and your company or your fleet. They are greedy - even though you may have been a loyal customer for years - they don't care - they will force you to sign up for ANOTHER 3 years on contract - and woe betide you if you try to get out of it early. you will PAY the whole rest of the contract term. Disgusting unnecessary treatment of paying customers. If you have a problem or question that doesn't directly involve giving them more money - then you will wait weeks for an answer. They don't communicate to each other - so no-one is updated about anything and you will repeat yourself many times over to different people. They are also very expensive on top of all those previous faults - so don't do it! Go somewhere where you are treated like a customer and not a nuisance. **What problems is Samsara solving and how is that benefiting you?** Truly does nothing out of the ordinary - not worth the extra expense, the horrid enforcement of continuing contracts or lack of any customer service **Official Response from Kelly Diamond:** > Hi there, Thanks for bringing this to our attention. We always aim to put our customers first and are sorry this has been your experience. We’d like to get this issue resolved for you as soon as possible. Could you please reach out to me at customerfeedback@samsara.com with your contact info? Thank you for being a valued customer. Kelly ### 17. User-Friendly Dashboard, But Major Improvements Needed **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Samsara?** The dashboard is user friendly. The videos are high quality. **What do you dislike about Samsara?** We had ELD and HOS as part of our license and then Samara told us it was given to us by accident and now wants to charge us for using the features. **What problems is Samsara solving and how is that benefiting you?** Videos for employee coaching **Official Response from Kelly Diamond:** > Hi there, Thank you for bringing this issue to our attention. Can you please reach out to customerfeedback@samsara.com so we can look into this further for you? Thank you for being a valued customer. Kelly ### 18. It ok but not great either **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Samsara?** It's for the most part simple and easy to use and learn **What do you dislike about Samsara?** It tracks your every little move, you cant even pick ya nose without it doing something or the samsara camera going off **What problems is Samsara solving and how is that benefiting you?** Samsara ain't solving any problems right now and they when there is a problem like there is every day with it they move at a snails pace to resolve it, it's like pulling teeth with them. **Official Response from Kelly Diamond:** > Hi there, Thank you for your feedback. We always aim to put our customers first and are sorry this has been your experience. Could you please email me at customerfeedback@samsara.com with your contact information so we can look into this further? Thanks for your partnership and time. Kelly ### 19. Intuitive Interface but false Positives Detract **Rating:** 0.5/5.0 stars **Reviewed by:** Bryan C. **Reviewed Date:** December 09, 2025 **What do you like best about Samsara?** I like the user interface of Samsara. **What do you dislike about Samsara?** I don't like that there are lots of false positives. The camera is just reporting wrong information. **What problems is Samsara solving and how is that benefiting you?** I use Samsara to monitor drivers and see where our vehicles are located. **Official Response from Kelly Diamond:** > Thank you for taking the time to leave a review, Bryan! If you have any other feedback and need support in the future, please reach out to us directly at (415) 329-6900 and someone will be in touch as soon as possible. Thanks for your partnership, Kelly ### 20. Holds people accountable **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Samsara?** Holds people accountable and increases safety when driving. We are able to resolve discrepancies quickly and review footage to increase driver safety when accidents occur **What do you dislike about Samsara?** We get flagged for things that aren't an infraction. Our job requires us to communicate via phone, it is difficult to always have to pull over and then answer. Feel like my privacy is being invaded and am always being watched. **What problems is Samsara solving and how is that benefiting you?** Samsara is increasing driver safety by decreasing distracted driving. **Official Response from Kelly Diamond:** > Thank you for taking the time to leave a review and share the impact you are seeing on your safety program. If you have any other feedback and need support in the future, please reach out to us directly at (415) 329-6900 and someone will be in touch as soon as possible. Kelly ### 21. Supervisor **Rating:** 0.0/5.0 stars **Reviewed by:** Jeff G. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Samsara?** Nothing, it caused me to get a at fault accident because the forward and driver only cameras are useless with a rear end accident **What do you dislike about Samsara?** Everything, useless, caused me to get a at fault accident **What problems is Samsara solving and how is that benefiting you?** It’s not beneficial at all, just tells on the driver for living **Official Response from Christina Gruen:** > Hi Jeff, I’m really sorry to hear about the accident and your experience — I can imagine how challenging that must’ve been. If you’re open to it, please reach out at customerfeedback@samsara.com so we can learn a bit more about what happened. Thanks, Christina ### 22. Disappointing Support and Unresolved Hardware Issues **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Samsara?** I have found nothing redeeming about this product or company **What do you dislike about Samsara?** The complete disregard of customers with hardware issues and the painfully slow customer service response time. **What problems is Samsara solving and how is that benefiting you?** They are holding steadfast to contract language despite being the system being unusable due to hardware issues. **Official Response from Kelly Diamond:** > Hi there, We always aim to put our customers first and are sorry this has been your experience. Can you please send me an email to customerfeedback@samsara.com with your contact information and so we can look into this further? Thanks for your time, Kelly ### 23. Samsara: A tool for micromanagement **Rating:** 0.0/5.0 stars **Reviewed by:** Rachel C. | Field technician, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Samsara?** Samsara knocks your score down for yawning while driving, can’t seem to figure out what a seat belt looks like, and thinks any item in your hand is a phone. **What do you dislike about Samsara?** Samsara has taken micromanagement and surveillance to a new extreme. **What problems is Samsara solving and how is that benefiting you?** Samsara makes sure that I never yawn while driving, and reminds me to put my seatbelt on when it’s already buckled. **Official Response from Kelly Diamond:** > Hi Rachel, Thank you for taking the time to share your review on your experience so far. Your input is incredibly valuable and helps us refine our product and enhance the customer journey. If you have any additional feedback or need assistance in the future, don’t hesitate to reach out at (415) 329-6900—our team is always here to help. Thanks for being a valued customer. Kelly ### 24. Excellent Tech Ops but Very concerning lack of account service. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Samsara?** Tech ops and reporting. From the Cameras to the user interface, we are pleased with the entire technical operations. **What do you dislike about Samsara?** Customer service has been lacking, particularly when it comes to the responsiveness and follow-up from account representatives regarding our questions and concerns. There has been little interaction, and our issues often go unaddressed. **What problems is Samsara solving and how is that benefiting you?** Vehicle tracking and driving flags. **Official Response from Kelly Diamond:** > Hi there, Thank you for taking the time to leave a review. We always aim to put our customers first and are sorry this has been your experience. Could you please email me at customerfeedback@samsara.com with your contact information so we can look into this further? Thanks for your partnership and time. Kelly ### 25. Not happy with the limits **Rating:** 0.5/5.0 stars **Reviewed by:** Andrew T. | Mechanic, Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Samsara?** The ability to record in case of accidents **What do you dislike about Samsara?** The AI system giving you warnings. the failed in cab cameras. the fact that the cameras can not be accessed by a mechanic to adjust cameras or diagnosis it. the clumsiness of the install, needs to be more streamlined **What problems is Samsara solving and how is that benefiting you?** recording in cases where the truck is in an accident **Official Response from Kelly Diamond:** > Hi Andrew, Thank you for taking the time to share your feedback. Your input is incredibly valuable and helps us refine our product and enhance the customer journey. I'd love to get some additional information from you so we can support you further. Can you reach out to me at customerfeedback@samsara.com please? Thanks for being a valued customer, Kelly ### 26. gps and cameras work great but customer service is horrible **Rating:** 0.0/5.0 stars **Reviewed by:** Ethan G. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Samsara?** everything works great and as should cameras and gps **What do you dislike about Samsara?** customer service is horrible no one there wants to do their job its just heres you a video of how to or here is a 10 step process instead of just fixing the issue and handling it **What problems is Samsara solving and how is that benefiting you?** suppose to be putting separate billing on separate billing payments so far they act like its not possible but that was one the reasons we renewed our contract because i have multiple companies we want to see on the same dash board **Official Response from Kelly Diamond:** > Hi Ethan, Thank you for bringing this issue to our attention. We always aim to put our customers first and are sorry this has been your experience. We understand you’re in touch with our team and are working together toward a resolution. Please let us know if there is anything else you need our support on. ### 27. Great Defensive Driving Detection, But Sensitivity Needs Adjustment **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Samsara?** defensive driving detection is wonderful **What do you dislike about Samsara?** i think its a bit sensitive and is quick to say initiative driving **What problems is Samsara solving and how is that benefiting you?** it solves many problems with community reports **Official Response from Christina Gruen:** > Thank you for your review. We would like to learn more about your experience. Could you please reach out to customerfeedback@samsara.com with your contact information so we can look into this for you? Best, Christina ### 28. System Review **Rating:** 0.0/5.0 stars **Reviewed by:** Brandy D. | Field Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Samsara?** I enjo being able to see where my team is during the day, in real time. **What do you dislike about Samsara?** System can be difficult to navigate when looking for coaching. Also, speed limits are not accurate in rural areas which makes it difficult to get real scores. **What problems is Samsara solving and how is that benefiting you?** Solves knowing the exact whereabouts of my team which makes it easy to find them in real time. **Official Response from Kelly Diamond:** > Hi Brandy, Thank you for taking the time to share a review. Your feedback is invaluable and helps us to continue to improve our product and the customer experience. If you have any other feedback and need support in the future, please reach out to us directly at (415) 329-6900 and someone will be in touch as soon as possible. Kelly ### 29. Good to start Terrible in the end of the process **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Samsara?** The program worked well with unpowered assets for about a year then the problems started. We replaced all the batteries and carefully re-set all the units. They ony worked for a short time. They replaced all the Assets with an up graded model. Same issues persisted in short order. The dash Cams worked fine, the program was good. **What do you dislike about Samsara?** THeir customer service misses the mark. Their system is very automated and super difficult to talk to anyone who follows through. I was one of their orginal customers and they went from a 10 to zero. I have tried to close my account for about a year. It finally came to a renewal and I told Samsara I did not want my account re-newed. They did it anyway and kept charging me for 7 months. (Auto-Bot) I finally had to have my Credit card stop payment. **What problems is Samsara solving and how is that benefiting you?** None **Official Response from Kelly Diamond:** > Hi there. Thank you for bringing this to our attention. We’re sorry to hear about this experience and apologize for any inconvenience this has caused you. Can you please email me at reviews@samsara.com with your contact information and I can connect you directly with the team to help resolve this? Appreciate your time. Thank you for being a valued customer. ### 30. Service Problems **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Samsara?** Price is good with the equipment package and system practicality is good too **What do you dislike about Samsara?** The service is horrible you need to wait at least 24h to get an snwer and it will be the same for each reply you give... I am currently waiting on a refund that I presented 1 month ago for a payment that have been took on my credit card even if I paid by direct deposit... The facturation system is also pretty desappointing as it automatically billing stuff without us knowing it... And again when you aks question about it you better be patient it took me 2 weeks to get to know what was the invoice for... So yep service is hard to get... Only e-mail no phone talk,,, **What problems is Samsara solving and how is that benefiting you?** The system is good correspondance to the standard needed **Official Response from Kelly Diamond:** > Hi there. We’re sorry to hear about this experience and apologize for any inconvenience this has caused you. Can you please email me at reviews@samsara.com with your contact information and I can connect you directly with the team to help resolve this? Appreciate your time. ### 31. product reliability and ease of customer service **Rating:** 1.0/5.0 stars **Reviewed by:** Tom E. | Fleet Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Samsara?** Ability to track our assets across the country and the option **What do you dislike about Samsara?** Very difficult to obtain product support -- fault codes do not reflect current parameter codes **What problems is Samsara solving and how is that benefiting you?** Samsara provides the ability to track asset location and the cameras assist us in coaching driver behaviour. **Official Response from Kelly Diamond:** > Hi Tom, Thank you for taking the time to share your experience. Your feedback is invaluable and helps us to continue to improve our product and the customer experience. If you have any other feedback and need support in the future, please reach out to us directly at (415) 329-6900 and someone will be in touch as soon as possible. Thank you for being a valued customer, Kelly ### 32. Worst decision my company has made. **Rating:** 1.0/5.0 stars **Reviewed by:** Jeremy R. | Field Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Samsara?** Samsara does help insure safe driving on occasion. **What do you dislike about Samsara?** My company has decided to use Samsara to micromanage employees. Samsara speed limits are inaccurate, leading to more work. Alerts are not accurate. **What problems is Samsara solving and how is that benefiting you?** Samsara is helping to cut down on cell phone usage while driving. **Official Response from Kelly Diamond:** > Hi Jeremy, Thanks for bringing this to our attention. We apologize for any inconvenience this has caused. We’d like to get this issue resolved for you as soon as possible. We need a bit more contact information from you to look into this. Can you please reach out to share your experience at samsara.com/help or 415-329-6900 and someone on our team will be in touch. Thank you for being a valued customer. Kelly ### 33. Be careful with how they instruct the installs of the units. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Samsara?** Being able to locate machines in the field. **What do you dislike about Samsara?** The install procedures are not ideal, engineers asking customers to splice into communication wires is not a good practice.The vehicle gateways interfere with electronic diagnostic tools, this is very dangerous when programming and performing tests and can cause corruption of the software and damaging the controllers. there software does not communicate with all manufactorers. **What problems is Samsara solving and how is that benefiting you?** being able to locate unit in the field for my techs to locate and repair. **Official Response from Kelly Diamond:** > Hi there. Thank you for bringing this to our attention. We’re sorry to hear about this experience and apologize for any inconvenience this has caused you. Can you please email me at reviews@samsara.com with your contact information and I can connect you directly with the team to help resolve this? Appreciate your time. Thank you for being a valued customer. ### 34. Customer Service is Non-Existent **Rating:** 0.0/5.0 stars **Reviewed by:** Molly H. | CRO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Samsara?** Samsara is a great tool to keep track of our fleet's locations and helps us monitor and improve driving safety. **What do you dislike about Samsara?** Once you get locked into a contract, it is impossible to get anyone to work with you. I am being charged monthly for an extra license when our account has two licenses that were paid and unused. I am on my 3rd account manager in 9 months and have not been able to get anywhere. **What problems is Samsara solving and how is that benefiting you?** Driver safety ### 35. Works ok but refuse to let me cancel service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2025 **What do you like best about Samsara?** Nothing. They refuse to let you quit the service **What do you dislike about Samsara?** automatically charged me over $3k and locked me into another 3 years, wont refund when asked day off **What problems is Samsara solving and how is that benefiting you?** Helped us make sure our trucks are where they should be **Official Response from Kelly Diamond:** > Hi there. We always aim to put our customers first and are sorry this has been your experience. We'd need some additional information so we can help resolve this for you. Can you please email me at customerfeedback@samsara.com with your contact information so I can help look into this for you? Thanks for your time. ### 36. Poor customer service after sales. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Samsara?** Mostly plug and play technology, Fleet aide is better than sites. **What do you dislike about Samsara?** Customer service is almost non existent. Can not accommodate for time zones. **What problems is Samsara solving and how is that benefiting you?** We can use gps to track assets for better field communication. **Official Response from Kelly Diamond:** > Hi there. Thank you for your feedback. We’re sorry to hear this has been your experience. Please get in touch with our support team at samsara.com/help or directly at 415-329-6900 and someone will help get this sorted. Thanks for being a valued customer. ### 37. Its to sensitive on everything **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Samsara?** The gps that way you exactly where your vehicle is at all times **What do you dislike about Samsara?** Everything the camera the ai the speed controlling the is gonna cause an accident just because you can't go 5 over the speed limit **What problems is Samsara solving and how is that benefiting you?** None ## Samsara Discussions - [Does Samsara GPS record audio?](https://www.g2.com/discussions/does-samsara-gps-record-audio) - 7 comments, 2 upvotes - [What is Samsara tracking?](https://www.g2.com/discussions/what-is-samsara-tracking) - 3 comments, 2 upvotes - [How much does Samsara cost per month?](https://www.g2.com/discussions/how-much-does-samsara-cost-per-month) - 2 comments, 2 upvotes - [How do you prevent alert fatigue in Samsara while still catching critical fleet issues?](https://www.g2.com/discussions/how-do-you-prevent-alert-fatigue-in-samsara-while-still-catching-critical-fleet-issues) - 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Work Order Management - Employee Management - Order Management - Inventory Management - Driver Management - Document Management - Compliance Management - Transportation Management - Maintenance Management - Mileage Tracking - Records Management - Violation Tracking **Asset Definition** - Asset Register - Asset Tracking - Relationships - Asset Tracking - Costs - Asset Tracking - Alerts/Notifications **Records Management** - Dispatch records - Truck maintenance records - Driver pay records - Mileage reports - IFTA reports - Fuel management reports - Driver analytics - Vehicle Management - Safety Management - Compliance Management - Inventory Management - Dispatch Management - Shipping Management - Claims Management - Invoice Management - Driver Management - Maintenance Management - Work Order Management - Transportation Management - Employee Management - Order Management - Customizable Reports **Reporting** - Expense reporting - Fuel reports - Vehicle reporting - Service costs - Customizable Reports - Historical Reporting **Vehicle Tracking** - Alerts - Locations - Fuel Consumption - Inventory - Geofencing **ELD Compliance** - Hours Logged - Preventive Maintenance - DVIR - Offline Access - Mobile Access **Driver Management ** - Onboarding - Safety - Driver Tracking - Driver Behavior - Cost Tracking - Delivery Tracking - Status Tracking - Asset Tracking - Expense Tracking **Deliveries** - ETAs - Proof of delivery - Route Optimization **Asset Tracking** - Location - Asset Tracking - Status - Asset Tracking - History - Asset Tracking - Funding Source Tracking - Inventory Tracking - IT Asset Tracking - Returns Tracking - Equipment Tracking - Check-in/Check-out - Delivery Tracking - Mobile Time Tracking - Fuel Tracking - Vehicle Tracking - Status Tracking - Multi-Location **Accounting** - Billing & Invoicing - Payroll - Accounts Receivable/Accounts Payable **Task Alerts** - Preventive Maintenance - Mileage reminders - Notifications - Mobile Alerts - Equipment Maintenance **Driver Tracking** - Alerts - Mileage - Performance - ETAs **Dashcam** - Automatic Incident Detection - Safety Score - Automated Footage Upload **Order Management** - Order processing - LTL orders **Planning** - Calendar - Maintenance priority - Scheduling - Task Scheduling - Maintenance Scheduling **Analytics** - Vehicle Performance - Driver Performance - Cost **Agentic AI - Asset Tracking** - Natural Language Interaction **Additional Functionality** - Compliance Management - Work Order Management - AI Copilot - Third-Party Integrations - Reminders - Activity Dashboard - Document Management - Inventory Management - Monitoring - Reporting & Statistics - Asset Assignment - Asset Kitting - Audit Management - Barcoding/RFID - Mobile Access - Digital Signature - User Management - Shipping Management - Asset Lifecycle Management - QR Codes - Reservations Management - Maintenance Management - Customizable Fields - Billing & Provisioning - Reporting/Analytics - Customizable Reports - GPS - Software License Management - Audit Trail - Tagging - Search/Filter - Historical Reporting - Contract/License Management - Customizable Forms - Purchase Order Management - Data Import/Export - Disposal Management - Generative AI - Maintenance Scheduling - Complaint Monitoring - Fixed Asset Management - Calendar Management - API - Workflow Management - Depreciation Management - Dispatch Management - Territory Management - Routing - Performance Metrics - Order Management - Route Optimization - Geolocation - Driver Management - Scheduling - Real-Time Updates - Real-Time Monitoring - Geofencing - Real-Time Notifications - Transportation Management - GIS Integration - Geographic Maps - Real-Time Reporting - Employee Management - AI/Machine Learning **Analytics** - Vehicle Performance - Driver Performance - Costs **Routing and Dispatch** - Truck routing - Load planning & dispatch - Delivery Tracking - Status Tracking - Activity Tracking - Mileage Tracking - Location Tracking - Shipment Tracking **Work Orders** - Approval and Rejection - Automatic service records - Shop communication - Inspection **Agentic AI - Fleet Tracking** - Proactive Assistance - Decision Making **Additional Functionality** - Parts Management - Repair Tracking - AI Copilot - Monitoring - Generative AI - Warranty Tracking - Tire Management - Work Order Management - Vehicle Information - Third-Party Integrations - Real-Time Monitoring - Inspection Management - Fuel Tracking - Service History - Accounting Integration - API - Reporting/Analytics - Inventory Management - Multi-Location - Cost Tracking - Activity Tracking - Document Management - Job Management **Agentic AI - Fleet Management** - Proactive Assistance - Decision Making - Multi-step Planning - Collision Detection - Natural Language Interaction - Facial Recognition **Agentic AI - Trucking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Geolocation - Automated Scheduling - Scheduling - Driver Settlements - Fuel Management - Real-Time Monitoring - Route Optimization - AI Copilot - Task Scheduling - Real-Time Reporting - Contact Database - Trip Logs - Activity Dashboard - Reporting & Statistics - Real-Time Notifications - API - Quotes/Estimates - Maintenance Scheduling - GPS - Accounting - Generative AI - Geographic Maps - Monitoring - Load Optimization **Generative AI - Fleet Management** - Text Summarization **Additional Functionality** - Geographic Maps - GPS - Generative AI - Routing - Data Import/Export - Third-Party Integrations - AI Copilot - Access Controls/Permissions - Predictive Analytics - Incident Reporting - Automated Scheduling - Route History - Billing & Invoicing - Alerts/Notifications - Customer Database - API - Reporting & Statistics - Activity Dashboard - Real-Time Monitoring - Motor Pool - VIN Lookup - Mobile Alerts - Search/Filter - Monitoring - Scheduling - Email Alerts - Maintenance Scheduling - 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