--- title: Samsara Reviews meta_title: 'Samsara Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4979 reviews by the users' company size, role or industry to find out how Samsara works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4979 scale: '5' date_modified: '2026-08-13' parent_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # Samsara Reviews **Vendor:** Samsara **Category:** [Fleet Management Software](https://www.g2.com/categories/fleet-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 4,979 ## About Samsara Samsara simplifies physical operations by bringing all your people, equipment, systems, and sites onto one open platform. With the world's largest Connected Operations dataset, we deliver more accurate insights to help you make smarter decisions. Whether you’re managing fleets or optimizing work sites, you’ll get recommendations you can trust and features that keep you ahead. From small fleets to major enterprises, our solutions serve organizations across transportation, construction, manufacturing, and logistics. Our platform is secure, easy to deploy, grows with your business, and connects easily with your existing tools. With ongoing innovation backed by over $1B in research and more than 150 patents, Samsara is your partner for long-term success. ## Samsara Pros & Cons **What users like:** - Users value the **ease of use** in Samsara, appreciating its intuitive interface and quick support for navigation. (1549 reviews) - Users appreciate the **tracking accuracy** of Samsara, enhancing customer service with precise ETAs and route monitoring. (988 reviews) - Users value the **customizable reporting** and diverse features of Samsara, enhancing their fleet management experience effectively. (717 reviews) - Users appreciate the **real-time location tracking** of Samsara, enhancing fleet management and improving operational efficiency. (698 reviews) - Users value the **real-time tracking** of Samsara, which enhances safety and provides insightful data for improvement. (695 reviews) - Real-time Monitoring (657 reviews) - Monitoring (596 reviews) - Users find the **forward-facing dash cams** invaluable for proving fault and simplifying incident management effectively. (538 reviews) - Safety (504 reviews) - Installation Ease (445 reviews) **What users dislike:** - Users experience **technical issues** like freezing, slow access, and unreliable hardware impacting their overall experience with Samsara. (358 reviews) - Users dislike the **inaccuracy** in tracking and reporting, which creates frustration and impacts their experience with Samsara. (279 reviews) - Users express frustration over **missing relevant features** , glitches, and excessive alerts, impacting their overall experience with Samsara. (278 reviews) - Users experience **inaccurate location tracking** , leading to confusion when distinguishing between neighboring customers on the map. (272 reviews) - Users experience **poor customer support** , finding it difficult to reach assistance when needed and facing untrained representatives. (260 reviews) - Users express frustration with the **slow performance** of Samsara, noting delays in tracking and communication issues. (249 reviews) - Poor Usability (212 reviews) - Limited Customization (163 reviews) - Insufficient Information (156 reviews) - Users note the **high cost** of Samsara compared to competitors, but find its quality justifies the price. (153 reviews) ## Samsara Reviews ### 1. Good tracking, but too many false violations and limited customization **Rating:** 2.0/5.0 stars **Reviewed by:** Karina A. | Safety, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Samsara?** Ability to see my trucks and their location. Run IFTA reports. Customer support is quick and is very helpful, but only within their limits. **What do you dislike about Samsara?** The system is missing a lot of options, such as automatic notifications for drivers in the far-left lane and notifications for heavy speeding. The speeding data is available, but you have to dig through the data and search for each speeding event manually instead of having it automated. There are also a lot of false violations, and speed detection can be incorrect because Samsara has the wrong speeds recorded in their system. Overall, the system doesn’t feel designed to be customized to fit specific client needs; it seems more like a one-size-fits-all setup. Our safety team gets involved with driver violations at different levels, and the review department is the very first step in our process because of how many false violations we see. Once a violation event is touched by anyone, that person is automatically assigned as a coach to the driver for the remainder of their employment, and that default behavior makes it difficult to manage violations appropriately. Another limitation is the inability to create your own violations when you notice something on the camera that Samsara missed. Account managers are completely absent from trying to help with any issue. The account manager and his manager (in our case) are both ignoring any of our attempts to reach out for help. System cannot be integrated with 10Street to keep record of all coaching and training sessions. **What problems is Samsara solving and how is that benefiting you?** IFTA, Driver safety performance on the road. **Official Response from Kelly Diamond:** > Hi Karina, We’re sorry you are experiencing frustration with your service, and aim to provide the best support possible. We’d like to get this issue resolved for you as soon as possible. Our team will be in touch with you shortly. Thank you for being a valued customer. Kelly ### 2. Modern Fleet Management with Strong Visibility and Support **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Samsara?** What stands out most about Samsara is how intuitive and modern the platform feels compared to other fleet and operations management systems. The UI/UX is exceptionally clean, easy to navigate, and designed in a way that allows teams to quickly access critical operational data without feeling overwhelmed. Whether monitoring fleet activity, reviewing driver safety events, or generating reports, the dashboard experience is smooth, responsive, and highly user-friendly. Another major strength is Samsara’s integrations ecosystem. The platform connects seamlessly with a wide range of business systems including telematics, maintenance software, payroll tools, compliance platforms, and ERP solutions. This flexibility makes it easy for companies to centralize operations and reduce manual work across departments. The APIs and integration capabilities also help organizations scale efficiently as operational needs grow. Performance is another area where Samsara excels. The platform delivers real-time visibility with reliable uptime and fast data synchronization. GPS tracking, video retrieval, alerts, and analytics all operate with minimal lag, which is critical for teams that depend on accurate live operational insights. The mobile app experience is also strong, giving field teams and managers the ability to stay connected from anywhere. Customer support is another highlight. Samsara’s support team is responsive, knowledgeable, and proactive when resolving issues or assisting with onboarding. The training resources, implementation guidance, and ongoing account management help ensure organizations get the most out of the platform. Samsara combines a modern user experience, strong integrations, reliable performance, and high-quality customer support into a platform that helps organizations operate more efficiently and make better data-driven decisions. **What do you dislike about Samsara?** One of the biggest frustrations with Samsara is dealing with unexpected technical issues that can interrupt daily operations. While the platform generally performs well, there are times when tracking data, alerts, or system updates do not behave as expected, which can create confusion and delays for dispatchers and managers who rely heavily on real-time information. Another area that could be improved is vehicle ETA visibility. There are situations where it is difficult to accurately determine or communicate the estimated arrival time of a vehicle. This can make planning and customer communication more challenging, especially when managing time-sensitive deliveries or service appointments. Having more precise and consistent ETA tracking would greatly improve operational efficiency and overall user confidence in the platform. Although Samsara offers many strong features, improving system reliability during unexpected issues and enhancing ETA accuracy would make the experience much more dependable for day-to-day operations. **What problems is Samsara solving and how is that benefiting you?** One of the biggest problems Samsara solves is the lack of real-time visibility into vehicles and drivers. The platform allows you to monitor fleet activity live, helping reduce unnecessary downtime, improve dispatching decisions, and keep operations running more efficiently. Samsara also helps improve driver safety and accountability through GPS tracking, dash cams, driver behavior monitoring, and automated alerts. This makes it easier to identify risky driving habits, reduce incidents, and create a safer work environment. ### 3. Great GPS Features, But Overwhelming Post-Purchase Emails **Rating:** 1.5/5.0 stars **Reviewed by:** Greg M. | Chat Advocate for Needle, General Manager for my day job, Brewer-Garrett, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Samsara?** The GPS feature is the main highlight for me, it's clearly the standout aspect of this product. I can control who has access, what they can see, and view the status of my fleet at any time. The GEO fencing works well, as well as the speed alerts to notify me of drivers that are speeding **What do you dislike about Samsara?** They hound you after the purchase with relentless email propaganda. Otherwise, I have no issues with the product. **What problems is Samsara solving and how is that benefiting you?** GPS- being able to identify if my trucks are where they are supposed to be or are my employees using them for personal, non business reasons. Also helps from a safety standpoint by identifying those that are driving excessively fast or vehicles that are idle for too long, wasting gas. ### 4. Frustrating Experience with Degrading Service **Rating:** 1.5/5.0 stars **Reviewed by:** Carlos Daniel S. | Client Expert Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Samsara?** I used Samsara to track trucks and drivers. It helped me with the tracking for the vehicles and seeing the status, and also to track the time and forms of the driver. **What do you dislike about Samsara?** I don't like it anymore. The service is poor and is really expensive. The platform has had numerous issues with driver logs, the billing got more expensive without changing plans, and some features were removed without explanation. Also, the devices constantly need a technical check as sometimes they don't track properly. The initial setup was kinda difficult. **What problems is Samsara solving and how is that benefiting you?** Samsara helped me track vehicles and monitor driver status, time, and forms. ### 5. Great Platform and Dashboard, But Sales Support Needs Improvement **Rating:** 1.5/5.0 stars **Reviewed by:** Eric A. | safety Compliance, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Samsara?** They offer a very good platform with a user-friendly dashboard.Easy to track information **What do you dislike about Samsara?** The customer service provided by the sales team has fallen below my expectations. It is difficult to reach a sales representative both at the start and even after becoming a customer. I have found it easier to call the support line and ask them to connect me with a sales rep. **What problems is Samsara solving and how is that benefiting you?** I think the dashboard is currently fine, but I have to mention that I’m not a fan of some of the new layouts. It’s difficult to view the map clearly when the overview is positioned in the center of the screen. ### 6. Struggles to Distinguish Defensive Driving from Unsafe Behavior **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Samsara?** Creating safe habits for my driving both work and personal **What do you dislike about Samsara?** When it is not able to recognize defensive driving from unsafe driving **What problems is Samsara solving and how is that benefiting you?** It keeps my from using my phone while driving ### 7. Challenging Installation, Useful Accountability **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Samsara?** I like the accountability aspect of Samsara. When and if we get into an accident, there's video proof of what happened. Samsara helps me by providing evidence of what actually happens in a situation where it's hearsay. The initial setup was easy; using the app to program the camera was instructive. **What do you dislike about Samsara?** Installing Samsara on some fleet vehicles like Kenworth and Peterbilt is difficult, particularly with routing cables and mounting cameras. Additionally, their detection system for noticing if a driver is doing something they're not supposed to while driving could be improved. **What problems is Samsara solving and how is that benefiting you?** I use Samsara for its accountability by providing video proof in accidents and for alerting me when I'm distracted, enhancing safety on roads. **Official Response from Kelly Diamond:** > Hi there, Thanks for bringing this to our attention. We apologize for any inconvenience this has caused and would like to look into this further. Could you please send me your contact information to customerfeedback@samsara.com? Thank you for being a valued customer. Kelly ### 8. Lack Of Support **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Samsara?** I really enjoyed the AI face matching. System was easy to use until it wasnt. Easy to install devices **What do you dislike about Samsara?** We felt an extreme lack of support to the point we had to leave Samsara. Were talking months without a response and being ignored by our account rep. I have never seen anything like it in all my years. Really wish we could have stayed with you all. We even requested a new account manager 5 times and no luck. You all really need to look at this **What problems is Samsara solving and how is that benefiting you?** None. Thats the issue. Its amazing until we cant figure out how it works and were left out to dry ### 9. Frequent False “Idle Time” Alerts Make In-Cab Notifications Unreliable **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Samsara?** When it is working correctly, it is a valuable safety asset **What do you dislike about Samsara?** today ! Many vehicles are pushing audible alerts about “Idle Time” and prompting to “shut the truck off” without proper triggers or data….particularly while vehicles are in motion., These false alarms and in-cab alerts are mis-triggering in very annoying ways. **What problems is Samsara solving and how is that benefiting you?** Not solving inaccurate speed violatiions ### 10. Helpful Live Tracking, But Recent Updates Have Slowed Performance **Rating:** 2.0/5.0 stars **Reviewed by:** Jaspreet S. | Dispatch supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Samsara?** Live tracking is really helpfull with providing best ETA to the shipper. **What do you dislike about Samsara?** These days, due to some recent updates the Software is running slow. **What problems is Samsara solving and how is that benefiting you?** live tracking with exact speed level is helpfull ### 11. Smooth Interface but Needs GPS Improvement **Rating:** 2.0/5.0 stars **Reviewed by:** Randy G. **Reviewed Date:** February 05, 2026 **What do you like best about Samsara?** I really like the interface of Samsara because it's pretty smooth, clean, and easy to use. I also value being able to track devices in the field easily, which is a feature I find really good. The setup was very easy too; you can just log in with your company email. **What do you dislike about Samsara?** Something that could be definitely improved is the GPS accuracy when trying to track lost devices. **What problems is Samsara solving and how is that benefiting you?** Samsara solves a lot of problems for me. It keeps track of events and user metrics, and helps me find lost devices in the field. I really value tracking devices and pulling them up when needed. ### 12. False AI Alerts Undermine an Otherwise Useful Truck Tracking & HOS Tool **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Samsara?** the capability to see where my trucks are and what my drivers HOS are. **What do you dislike about Samsara?** most things. the AI is off. sends false alerts/events **What problems is Samsara solving and how is that benefiting you?** they are not solving anything. same issues with no fix. ### 13. There needs to be a few changes but overall it is going in the right direction. **Rating:** 1.5/5.0 stars **Reviewed by:** Yaya G. | dispatch, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Samsara?** The ability to capture a crash and live views. **What do you dislike about Samsara?** The constant having to fix the cameras and debug them, trouble shoot etc. Its also not easy to learn switching from other platforms. Also, I think pushing the button after and incident is a bit much. If i wreck, pushing that button would not be my main concern nor core in my memory of things to do. I do not want my drivers to feel down on themselves if they forget as their first reaction should be to assess themselves, the others and then the scene and vehicle, call law enforcement, call the office/dispatch, etc. **What problems is Samsara solving and how is that benefiting you?** Tracking my drivers in real time. **Official Response from Kelly Diamond:** > Hi Yaya, Thank you for bringing this issue to our attention. We’d like to get this issue resolved for you as soon as possible. Could you please share your contact information with customerfeedback@samsara.com? Thank you for being a valued customer. Kelly ### 14. Convenient All-in-One Platform, But Customer Service Needs Improvement **Rating:** 1.5/5.0 stars **Reviewed by:** Jason P. | Safety Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Samsara?** Having alot of systems under one URL..... **What do you dislike about Samsara?** Customer service is laughable at best..... **What problems is Samsara solving and how is that benefiting you?** Your MEM Policy consumes Data and the System counts it towards our Data limit. We love the benefit of having the Wifi Connection in our trucks but the data problem makes you product unusable. Our Sales Reversative is aware of the problem but provides no solutions other then buying more data. They cannot explain where the data goes or how it is being consumed. Turns out the MEM Policy we pay samsara for is consuming all the Data it is a google platform and consumes data limit quickly like four days into the month. **Official Response from Kelly Diamond:** > Hi Jason, Thanks for bringing this to our attention. We apologize for any inconvenience this has caused and would like to look into this further. Could you please send me your contact information to customerfeedback@samsara.com? Thank you for being a valued customer. Kelly ### 15. Solid Platform, But Needs Improvement **Rating:** 2.0/5.0 stars **Reviewed by:** Becca H. | Fleet & Office Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Samsara?** The platform itself is solid: intuitive dashboard, and helpful features like geofencing and asset tracking that make fleet management easier. **What do you dislike about Samsara?** There have been consistent issues with billing accuracy, contract transparency, product inquiries, and slow support have made it harder to fully rely on. **What problems is Samsara solving and how is that benefiting you?** Samsara does solve important operational problems. We get real-time visibility into locations, driver activity, and maintenance needs, which helps us increase efficiency, and make better decisions for the fleet. ### 16. Inconsistent Speed Limit Tracking Undermines GPS Benefits **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Samsara?** Samsara has a GPS to track our delivery driver. This helps gives us a heads up on where our driver is in real-time **What do you dislike about Samsara?** Picking up speed limits inconsistency. Our driver is forced to brake when the Samsara reader picks up the wrong speed limits. **What problems is Samsara solving and how is that benefiting you?** Seems like none so far. My driver has had the same complaints about catching speed limits half a mile before the limit is active as well as not having accurate speed limits in rural areas. This also occurs when near entry ramps of freeways, even though our driver is just in the right lane of the freeway. **Official Response from Kelly Diamond:** > Thank you for taking the time to leave a review on your experience so far. We apologize for any inconvenience this has caused. Could you please reach out to me at customerfeedback@samsara.com with your contact information? Kelly ### 17. Useful Monitoring, but Camera Penalties Feel Unfair and Accuracy Needs Work **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Fine Art | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Samsara?** I like the monitoring features, but it's not always accurate. **What do you dislike about Samsara?** The cameras shouldn't penalize a driver for minor issues like adjusting the AC. **What problems is Samsara solving and how is that benefiting you?** I wouldn't say it's solving problems, but it does give management insight on how our drivers handle the road. ### 18. Limited Usefulness Despite Easy Setup **Rating:** 2.0/5.0 stars **Reviewed by:** Willpharaoh W. **Reviewed Date:** February 05, 2026 **What do you like best about Samsara?** I like being able to track drivers with Samsara. It helps me time deliveries efficiently by finding out which driver is near a location and can arrive the soonest. **What do you dislike about Samsara?** I don't like the lagging issues, time delays, and input errors. **What problems is Samsara solving and how is that benefiting you?** I use Samsara for logging fleet vehicles and tracking our drivers to time deliveries efficiently and identify the nearest driver to the location. ### 19. No Route Timestamps Makes Driver Tracking Harder **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Samsara?** what i like best is that samsara lets me know where drivers are **What do you dislike about Samsara?** there is no time stamps in the routes of drivers **What problems is Samsara solving and how is that benefiting you?** im unaware of any changes currently **Official Response from Kelly Diamond:** > Hi there, Thanks for taking the time to leave a review. Your feedback is invaluable and helps us to continue to improve our product and the customer experience. If you have any other feedback and need support in the future, please reach out to us directly at (415) 329-6900 and someone will be in touch as soon as possible. Kelly ### 20. Clarity and Consistency in Communication **Rating:** 2.0/5.0 stars **Reviewed by:** Jennifer B. | HSE Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Samsara?** Most Helpful Aspects of Using Samsara: Real-Time GPS Tracking Lets you see where all vehicles and assets are at any given time. Improves dispatching, routing, and response time. Driver Behavior Monitoring Tracks harsh braking, acceleration, cornering, idling, etc. Helps identify risky driving and coach drivers for safety. Dash Cams with AI Provides visual evidence for incidents and exoneration. AI alerts (like distracted driving or tailgating) help reduce accidents. Maintenance Scheduling Tracks engine hours and fault codes. Prevents breakdowns by staying ahead on vehicle upkeep. Digital Workflows & Forms Replaces paper with mobile forms for inspections, checklists, etc. Speeds up reporting and ensures compliance. Compliance Tools (ELD, DVIR, HOS) Makes Hours of Service logging simple and DOT-compliant. Ensures proper vehicle inspections and reporting. Asset Tracking Helps monitor trailers, equipment, or anything movable. Prevents theft and loss. Upsides of Using Samsara: Improves Safety Less risky driving and more accountability reduce incidents and insurance claims. Boosts Efficiency Better routing and dispatch lead to time and fuel savings. Reduces Costs Cuts fuel waste, unauthorized vehicle use, and maintenance surprises. Enhances Visibility Managers can monitor fleet performance and vehicle health from anywhere. Supports Compliance Keeps you audit-ready and helps avoid fines (HOS, IFTA, DVIR, etc.). Speeds Up Decision-Making Data dashboards give instant insight into operations and trends. Improves Customer Service Accurate ETAs and live tracking lead to better communication with clients. **What do you dislike about Samsara?** Least Helpful Aspects of Samsara: Customer Support Challenges You often have to call multiple times (3–4+) to get a correct or useful answer. Support responses can be inconsistent, delayed, or lack technical depth. Complex Interface at Times Some features are buried or not intuitive, especially for newer users or admins. Workflow assignments, alert setup, or reporting can take time to learn or manage. Limited Customization Some tools (like forms, alerts, or dashboards) aren’t as flexible as they could be. Can't always tailor the system to fit unique operational needs. App Performance The mobile app can occasionally be slow, glitchy, or require updates to function properly. Pricing While powerful, Samsara can be expensive, especially for small fleets or companies trying to scale. Downsides of Samsara: Frustrating Support Experience Having to hang up and call back multiple times to get answers slows down problem-solving and creates avoidable stress. Not Always User-Friendly Tasks that should be simple (like assigning workflows or pulling reports) sometimes take too many steps or aren’t clearly documented. Ongoing Learning Curve Despite its features, Samsara often requires ongoing training to use effectively, especially with system updates or new hires. Occasional Data Delays While usually real-time, there are occasional lags in GPS, camera footage, or alert syncing—especially in poor coverage areas. **What problems is Samsara solving and how is that benefiting you?** Unsafe Driving and Risky Behaviors Solution: Driver behavior monitoring (harsh braking, speeding, cornering) and AI dash cams Benefit: Helps coach drivers and reduce accidents Lowers insurance claims and premiums Creates accountability and improves overall safety culture **Official Response from Kelly Diamond:** > Hi Jennifer, Thank you for your detailed review and feedback. Your input is incredibly valuable and helps us refine our product and enhance the customer journey. If you have any additional feedback or need assistance in the future, don’t hesitate to reach out at (415) 329-6900—our team is always here to help. Kelly ### 21. Mostly good but definitely in need of improvements. **Rating:** 2.0/5.0 stars **Reviewed by:** Matthew B. | Transportation Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Samsara?** I ended up leaving Samsara for a different company due to the complications with the Samsara equipment, not only being faulty with our vehicles, but causing mechanical failures with the body control modules. **What do you dislike about Samsara?** Overall customer service could be improved and the equipment needs to be updated. **What problems is Samsara solving and how is that benefiting you?** Decrease liability on the vehicle, has helped in cases of accidents. ### 22. New User Experience: Easy Setup but Limited Visibility **Rating:** 1.5/5.0 stars **Reviewed by:** Christine S. **Reviewed Date:** December 09, 2025 **What do you like best about Samsara?** I appreciate how Samsara lets me see where my drivers are. The initial setup was also easy. **What do you dislike about Samsara?** I don't like not being able to see all my trucks at one time. I have to scroll in close to see the trucks, and once I do that, I can't see where all my trucks are. **What problems is Samsara solving and how is that benefiting you?** Samsara lets me see where my drivers are, helping track our tow fleet. ### 23. Too Sensitive, Needs Better Balance for Focus **Rating:** 2.0/5.0 stars **Reviewed by:** USIC C. | Instructor, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Samsara?** Reminds me to stay focus and control my speed. **What do you dislike about Samsara?** To sensitive can't move my head. Also false reads **What problems is Samsara solving and how is that benefiting you?** Help reduce speed **Official Response from Kelly Diamond:** > Hi there, Thank you for taking the time to leave us a review on your experience. If you have any additional feedback or need assistance in the future, don’t hesitate to reach out at (415) 329-6900—our team is always here to help. Thanks for being a valued customer. Kelly ### 24. Great tracking, but overall experience needs improvement **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2026 **What do you like best about Samsara?** The tracking ability of the equipment and employees **What do you dislike about Samsara?** The AI used is not always accurate when determining if rules are not followed **What problems is Samsara solving and how is that benefiting you?** Tracking equipment and providing useful information on logistics ### 25. Proximity Accuracy and Reporting Need Improvement **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Samsara?** We like the GPS aspect of Samsara. Our company uses many other things in Samsara as well **What do you dislike about Samsara?** the accuracy of the proximity option and it isnt very user friendly for reports **What problems is Samsara solving and how is that benefiting you?** locations of our fleet and its helping us track them better ### 26. Works as expected. Increasing fleet size can lead to multiple contracts **Rating:** 1.5/5.0 stars **Reviewed by:** Coby T. | Safety Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2025 **What do you like best about Samsara?** Tech support and troubleshooting are responsibe Software works well and as intended Ease of use **What do you dislike about Samsara?** No employee I have spoken with ever has been able to answer this question: If I get free equipment when i start a contract. What benefit is there of allowing Samsara to AUTO renew my contract every year instead of me to cancelling every contract every time its over and start a new one to get updated equipment? **What problems is Samsara solving and how is that benefiting you?** vehicle tracking video for insurance/accident issues HOS tracking harsh even detecting **Official Response from Kelly Diamond:** > Thank you for sharing your feedback, Coby. Your input is incredibly valuable and helps us refine our product and enhance the customer journey. Could you please email me at customerfeedback@samsara.com and we can help answer your question? If you have any additional feedback or need assistance in the future, don’t hesitate to reach out at (415) 329-6900—our team is always here to help. Thanks for your partnership, Kelly ### 27. Tracking system works ok but needs improvement **Rating:** 2.0/5.0 stars **Reviewed by:** James W. | Crew supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Samsara?** the real time location tracking with speed **What do you dislike about Samsara?** the locations populate with fake addresses and fake town names. its too difficult to load trip reviews on the mobile device. can't search plate numbers not associated with my crew. **What problems is Samsara solving and how is that benefiting you?** I cant track where my trucks are **Official Response from Kelly Diamond:** > Hi James, Thank you for bringing this issue to our attention. We’d like to get this issue resolved for you as soon as possible. Could you please send me an email at customerfeedback@samsara.com with your contact info so we can look into this further? Thank you for being a valued customer. Kelly ### 28. Program Manager **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Samsara?** I like that all the client information for transportation is in one place. **What do you dislike about Samsara?** Creating new routes is difficult, route order is not maintained. **What problems is Samsara solving and how is that benefiting you?** Creating routes that are the quickest and most efficient. ### 29. Frequent Logins and Data Lag Make Tracking Frustrating **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Samsara?** Not much. See below for why it’s inferior **What do you dislike about Samsara?** When you track someone it won’t show who’s around. Constantly asks you to login even when telling it to leave you log in. Lags seriously in keeping data current **What problems is Samsara solving and how is that benefiting you?** Finding people in the field. ### 30. Overall system works good but if you dont run Elogs this is not for you **Rating:** 2.0/5.0 stars **Reviewed by:** Bo B. | COO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Samsara?** ease of use on the platform. dashboard is user friendly **What do you dislike about Samsara?** our company does not run E logs so we are unable to use the driver facing app in which we could coach drivers and the drivers would be able to then see their driver scores. **What problems is Samsara solving and how is that benefiting you?** any accident recovery and video, real time tracking of assets and drivers. ### 31. Samsara Support **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Samsara?** It works well, little or no issues with standard features **What do you dislike about Samsara?** Customer Service is terrible. Frustrating dealing with tech who ask the same answers provided in original ticket. Response time far exceeds normal support systems. You are locked into the device as it is, no modifications even to simple items, like reasons for changing duty status, if it's not listed, you can't add custom reasons. They have to figure out where their main business it. Personal conveyance is limited to the Canadian restriction, not open like the US. Great for Canada, not good if your business is in the USA. The fuel purchase import system is a joke. Sometimes it does not select the actual location of the fueling, but the corporate office to the fuel supplier. It gets confused sometimes about what country the stop is located. I have a stop in New Jersey, that te system returns as the UK. Last I checked there are no roads between USA and Britain. Also. the geo coding limits the area to 500 yards of the address. Remote fuel islands are sometimes out of range, when brought to their attention, they blame it on a third-party vendor the use for mapping. I did not pick their third-party vendor, If I remember right, I’m paying them to provide solutions, not excuses. It works, but expect no help and any suggestions is met with we can do that. I gave up a long time ago, giving suggestions, and live with the system as is. And forget talking to your account rep after the contract is executed. **What problems is Samsara solving and how is that benefiting you?** They are our ELD and Vehicle location provided, and assit in IFTA taxes ### 32. needs more features **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Samsara?** I like that we can track our trucks and see real time locations **What do you dislike about Samsara?** I dont like that i cant go out a weeks time to see if a driver is at a location. I am unable to receive message back in the payroll department from drivers. **What problems is Samsara solving and how is that benefiting you?** Locations of Drivers and Logs **Official Response from Kelly Diamond:** > Hi there, Thank you for taking the time for share your feedback and for bringing this to our attention. We apologize for any inconvenience this has caused. We’d like to get this issue resolved for you as soon as possible. Could you please reach out to me at customerfeedback@samsara.com with your contact info so we can surface this to our support team? Thanks for your partnership, Kelly ### 33. Its very time consuming to use **Rating:** 1.5/5.0 stars **Reviewed by:** Nick T. | Rental coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Samsara?** I can see where trucks are . Makes it so i dont have to constantly call drivers. **What do you dislike about Samsara?** The constant updates that kick you out of driver logins. **What problems is Samsara solving and how is that benefiting you?** the only thing it solves is being able to track the trucks **Official Response from Kelly Diamond:** > Hi Nick, Thanks for bringing this to our attention. We apologize for any inconvenience this has caused. We’d like to get this issue resolved for you as soon as possible. Can you pleas reach out to me a customerfeedback@samsara.com with your contact info? Thank you for being a valued customer. Kelly ### 34. Started off great, not so much now **Rating:** 1.5/5.0 stars **Reviewed by:** Amber B. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Samsara?** Ease of use on the GPS trackers, the website&app **What do you dislike about Samsara?** Customer service, poor quality devices.. **What problems is Samsara solving and how is that benefiting you?** None, have reached out to our rep multiple times. Nothing has been taking care of still. ### 35. Flawed Technology **Rating:** 1.5/5.0 stars **Reviewed by:** C. O. | Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Samsara?** The UI is great, easy to navigate, nicely laid out and easy to learn. **What do you dislike about Samsara?** Flawed technology, inaccurate data, cannot trust reporting, they are not as good as their sales staff sells. They need to focus on fixing their core products as opposed to trying to add new revenue generating features. **What problems is Samsara solving and how is that benefiting you?** Their cameras were a nice addtional to our fleet but after a year of using them, we find they are not as good as they're advertised to be. ### 36. Have had issues since April that still have not been corrected. **Rating:** 1.5/5.0 stars **Reviewed by:** Amy W. | Bookkeeper/Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Samsara?** Allows us to pin point vehicle locations. **What do you dislike about Samsara?** Customer and Sales support seem to have dropped the ball during a time when a college was out. This has cause our company to have several issues that have still not been corrected. We were told it would take 3 months. **What problems is Samsara solving and how is that benefiting you?** Maintains location of company vehicles. ### 37. Samsara is bipolar - amazing aspects and horrifying ones. **Rating:** 1.5/5.0 stars **Reviewed by:** Mardy F. | COO, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Samsara?** Everything linked to the platform is absolutely amazing. **What do you dislike about Samsara?** Everything linked to the backend is horrific. Invoicing is terrible. Individual contracts makes no sense. Adding additional units is a nightmare. The backend and customer support shoudl never be a reason to lose customers. When our agreement is over, we will probably leave becuase of the back end. **What problems is Samsara solving and how is that benefiting you?** Asset tracking and Safety. Cameras in vehicles is essential in today's insurance market. The AI for driver safety compliance is awesome. ### 38. Easy for drivers **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Samsara?** Easy application for drivers with little experience **What do you dislike about Samsara?** GPS doesn't always work. Takes too long to update **What problems is Samsara solving and how is that benefiting you?** Eld ### 39. Integrated communication **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2020 **What do you like best about Samsara?** Huge amount of data is collected. My entire team can track the vehicles. If dispatch is busy then someone on the HR team can still log in and check locations. Often someone in the office will have a question and they are able to log into Samsara and see where the truck is located. Harsh events has been helpful as well. Often when drivers have issues the cameras record it. We save the snippet and wait for them to come back to the yard to show them. The other strength that I have seen with Samsara is their sales team. Our sales rep is very responsive. **What do you dislike about Samsara?** It is extremely frustrating that we can not send hyperlinks to the drivers. often we want to send mass articles to the fleet. We have talked to the team and they are responsive. However I feel that with the price we are paying for the service. in addition they can not shrink the cab facing cameras it shows everything both seats and bunk. Another idea we would like to see via Samsara is the option for them to sign on their pad . A digital acknowledgement. As stated below often drivers are not back to the yard for weeks at a time. Therefore it is hard for accountability. If I ask them to tell me about a certain instant almost immediately they dont remember or recall. However if I show them the video they are able to see their actions. **Recommendations to others considering Samsara:** We decided to opt in for road facing cameras. It is a large investment but it will save you in the future. There are also discounts via Samsara and maybe the fleets insurance carrier. One thing I would suggest is decide if you want road facing or dual facing cameras to begin with. We opted for outward and now we are thinking of changing it to dual facing. We are excited about how it could help but it will cost us twice now. **What problems is Samsara solving and how is that benefiting you?** Unsafe driving. we have been able to track drivers and monitor harsh events and other safety related incidents. Samsara helps with the saying "seeing is believing" Often it is hard to have drivers come in to the office weeks later and try and discuss an unsafe event. With Samsara we are able to capture the event and show to the driver. One benefit that our team realized was helpful was miles. We pull quarterly reports. The reports help log how many miles have been driven by that driver. ## Samsara Discussions - [Does Samsara GPS record audio?](https://www.g2.com/discussions/does-samsara-gps-record-audio) - 7 comments, 2 upvotes - [What is Samsara tracking?](https://www.g2.com/discussions/what-is-samsara-tracking) - 3 comments, 2 upvotes - [How much does Samsara cost per month?](https://www.g2.com/discussions/how-much-does-samsara-cost-per-month) - 2 comments, 2 upvotes - [How do you prevent alert fatigue in Samsara while still catching critical fleet issues?](https://www.g2.com/discussions/how-do-you-prevent-alert-fatigue-in-samsara-while-still-catching-critical-fleet-issues) - 1 comment, 1 upvote - [View Samsara pricing details and edition comparison](https://www.g2.com/products/samsara/reviews?filters%5Bnps_score%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+08%3A31%3A57+-0500&secure%5Bsession_id%5D=a1065812-e147-46b7-a3cd-c0c87e38a057&secure%5Btoken%5D=7a4affee0a8d3b91af7680284a2dbe05b43481ab2e8c2d0d3455b90a044471f9&format=llm_user) ## Samsara Integrations - 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Asset Register - Asset Tracking - Relationships - Asset Tracking - Costs - Asset Tracking - Alerts/Notifications **Records Management** - Dispatch records - Truck maintenance records - Driver pay records - Mileage reports - IFTA reports - Fuel management reports - Driver analytics - Vehicle Management - Safety Management - Compliance Management - Inventory Management - Dispatch Management - Shipping Management - Claims Management - Invoice Management - Driver Management - Maintenance Management - Work Order Management - Transportation Management - Employee Management - Order Management - Customizable Reports **Reporting** - Expense reporting - Fuel reports - Vehicle reporting - Service costs - Customizable Reports - Historical Reporting **Vehicle Tracking** - Alerts - Locations - Fuel Consumption - Inventory - Geofencing **ELD Compliance** - Hours Logged - Preventive Maintenance - DVIR - Offline Access - Mobile Access **Driver Management ** - Onboarding - Safety - Driver Tracking - Driver Behavior - Cost Tracking - Delivery Tracking - Status Tracking - Asset Tracking - Expense Tracking **Deliveries** - ETAs - Proof of delivery - Route Optimization **Asset Tracking** - Location - Asset Tracking - Status - Asset Tracking - History - Asset Tracking - Funding Source Tracking - Inventory Tracking - IT Asset Tracking - Returns Tracking - Equipment Tracking - Check-in/Check-out - Delivery Tracking - Mobile Time Tracking - Fuel Tracking - Vehicle Tracking - Status Tracking - Multi-Location **Accounting** - Billing & Invoicing - Payroll - Accounts Receivable/Accounts Payable **Task Alerts** - Preventive Maintenance - Mileage reminders - Notifications - Mobile Alerts - Equipment Maintenance **Driver Tracking** - Alerts - Mileage - Performance - ETAs **Dashcam** - Automatic Incident Detection - Safety Score - Automated Footage Upload **Order Management** - Order processing - LTL orders **Planning** - Calendar - Maintenance priority - Scheduling - Task Scheduling - Maintenance Scheduling **Analytics** - Vehicle Performance - Driver Performance - Cost **Agentic AI - Asset Tracking** - Natural Language Interaction **Additional Functionality** - Compliance Management - Work Order Management - AI Copilot - Third-Party Integrations - Reminders - Activity Dashboard - Document Management - Inventory Management - Monitoring - Reporting & Statistics - Asset Assignment - Asset Kitting - Audit Management - Barcoding/RFID - Mobile Access - Digital Signature - User Management - Shipping Management - Asset Lifecycle Management - QR Codes - Reservations Management - Maintenance Management - Customizable Fields - Billing & Provisioning - Reporting/Analytics - Customizable Reports - GPS - Software License Management - Audit Trail - Tagging - Search/Filter - Historical Reporting - Contract/License Management - Customizable Forms - Purchase Order Management - Data Import/Export - Disposal Management - Generative AI - Maintenance Scheduling - Complaint Monitoring - Fixed Asset Management - Calendar Management - API - Workflow Management - Depreciation Management - Dispatch Management - Territory Management - Routing - Performance Metrics - Order Management - Route Optimization - Geolocation - Driver Management - Scheduling - Real-Time Updates - Real-Time Monitoring - Geofencing - Real-Time Notifications - Transportation Management - GIS Integration - Geographic Maps - Real-Time Reporting - Employee Management - AI/Machine Learning **Analytics** - Vehicle Performance - Driver Performance - Costs **Routing and Dispatch** - Truck routing - Load planning & dispatch - Delivery Tracking - Status Tracking - Activity Tracking - Mileage Tracking - Location Tracking - Shipment Tracking **Work Orders** - Approval and Rejection - Automatic service records - Shop communication - Inspection **Agentic AI - Fleet Tracking** - Proactive Assistance - Decision Making **Additional Functionality** - Parts Management - Repair Tracking - AI Copilot - Monitoring - Generative AI - Warranty Tracking - Tire Management - Work Order Management - Vehicle Information - Third-Party Integrations - Real-Time Monitoring - Inspection Management - Fuel Tracking - Service History - Accounting Integration - API - Reporting/Analytics - Inventory Management - Multi-Location - Cost Tracking - Activity Tracking - Document Management - Job Management **Agentic AI - Fleet Management** - Proactive Assistance - Decision Making - Multi-step Planning - Collision Detection - Natural Language Interaction - Facial Recognition **Agentic AI - Trucking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Geolocation - Automated Scheduling - Scheduling - Driver Settlements - Fuel Management - Real-Time Monitoring - Route Optimization - AI Copilot - Task Scheduling - Real-Time Reporting - Contact Database - Trip Logs - Activity Dashboard - Reporting & Statistics - Real-Time Notifications - API - Quotes/Estimates - Maintenance Scheduling - GPS - Accounting - Generative AI - Geographic Maps - Monitoring - Load Optimization **Generative AI - Fleet Management** - Text Summarization **Additional Functionality** - Geographic Maps - GPS - Generative AI - Routing - Data Import/Export - Third-Party Integrations - AI Copilot - Access Controls/Permissions - Predictive Analytics - Incident Reporting - Automated Scheduling - Route History - Billing & Invoicing - Alerts/Notifications - Customer Database - API - Reporting & Statistics - Activity Dashboard - Real-Time Monitoring - Motor Pool - VIN Lookup - Mobile Alerts - Search/Filter - Monitoring - Scheduling - Email Alerts - Maintenance Scheduling - Performance Metrics - Real-Time Data - For Pilots - Audit Trail - Trip Logs - Real-Time Notifications ## Top Samsara Alternatives - [Motive](https://www.g2.com/products/motive-technologies/reviews) - 4.4/5.0 (3,227 reviews) - [Lytx](https://www.g2.com/products/lytx/reviews) - 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