---
title: Samespace Reviews
meta_title: 'Samespace Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Samespace works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 3
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# Samespace Reviews
**Vendor:** Samespace  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 3
## About Samespace
Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. We seamlessly integrate into any CRM to make your contact center agile and adaptable and to make your sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics in one package.



## Samespace Pros & Cons
**What users like:**

- Users value the **AI efficiency** of Samespace, enhancing task performance with real-time monitoring and analytics. (1 reviews)
- Users value the **automation features** of Samespace, enhancing workflow efficiency and improving task performance significantly. (1 reviews)
- Users appreciate the **effective communication** capabilities of Samespace, enhancing their interactions and collaboration. (1 reviews)
- Users value the **seamless CRM integration** of Samespace, which enhances workflow management and efficiency. (1 reviews)
- Users value the **customization options** in Samespace, enhancing their experience and tailoring workflows to their needs. (1 reviews)
- Ease of Use (1 reviews)
- Easy Integration (1 reviews)
- Easy Integrations (1 reviews)
- Efficiency (1 reviews)
- Feature Abundance (1 reviews)

**What users dislike:**

- Users frequently experience **connection issues** , leading to frustration despite otherwise positive aspects of the product. (1 reviews)
- Users experience **inadequate AI capabilities** , leading to frustration and limited customization options in Samespace. (1 reviews)
- Users report **integration issues** with Samespace, experiencing headaches and connection problems that disrupt their workflow. (1 reviews)
- Users find the **AI tool limitations** in Samespace to be frustrating and potentially headache-inducing. (1 reviews)
- Users experience **limited customization** options, leading to frustration and challenges while using Samespace. (1 reviews)
- Limited Functionality (1 reviews)
- Time Limitations (1 reviews)
- Unstable Connection (1 reviews)
- Unstable Connectivity (1 reviews)

## Samespace Reviews
  ### 1. Samespace - A Powerful and Underrated AI Communication Tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Parthiv M. | Software engineer - React, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 01, 2025

**What do you like best about Samespace?**

Samespace AI Tool is User Friendly and users navigate easily, so this is the main benefit for the user perspective.

This is Seamless integration with the popular CRM System so this is the reason smooth Workflow management.

Samespace is a real time monitoring and analytics so this feature is helping for the task performance effeciency

The call distribution and filter features is a customer interactions prespective more effective.

**What do you dislike about Samespace?**

The AI Tools in the customization options are very limited so this reason users some time headaches.

Sometimes I face a connection issue, so this is a major issue, the all is good from my end.

**What problems is Samespace solving and how is that benefiting you?**

Samespace is a one step up for the AI, because customer interactions and team collaboration and her service is all the good.

Some interesting feature is like a CRM integration,Real time monitoring and CRM Integration.

Main Benefites is a smart call routing system and filtering is a reducing user time so this is a best points.

  ### 2. Great tool for training, self performance review and quality tracking purpose!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 07, 2022

**What do you like best about Samespace?**

Samespace has easy to use UI, where you can filter any calls that you specifically would want to watch / hear. Apart from the UI, it has great integrations with Saelsforce and alike tools.

**What do you dislike about Samespace?**

Nothing as of yet that I could see as a misfit.

**What problems is Samespace solving and how is that benefiting you?**

- Quality and training purpose 
- Tracking calls for note keeping purpose 
- Log keeping of the number of calls made for outbounding

  ### 3. The product has great features and is very user-friendly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Md Abdul H. | Best SEO/SMM Service Provider., Small-Business (50 or fewer emp.)

**Reviewed Date:** May 27, 2022

**What do you like best about Samespace?**

Samespace is the most efficient way to manage your business, whether you're a small entrepreneur or an established business. It has great features that help with everything from creating new customer accounts to tracking sales and expenses. I am very impressed by Samespace's features and how well it works for my business as a whole.

**What do you dislike about Samespace?**

The product has great features and is very user-friendly. I am always excited to use the tools that Samespace provides. The customer service is excellent as well, which allows me to get my questions answered right away! I don't dislikes anything.

**What problems is Samespace solving and how is that benefiting you?**

Samespace is a business tool that increases productivity, customer experience and employee engagement. Samespace helps you organize your email and social media in one place so it’s easy to manage them all from one place. It also has great analytics tools that help you gain valuable insights into how your company is performing on social media, plus important metrics such as time spent reading emails or viewing Facebook posts can be tracked to see which content drives the most clicks or comments. The best part about this product is that it provides excellent business insights!



- [View Samespace pricing details and edition comparison](https://www.g2.com/products/samespace-samespace/reviews?filters%5Bnps_score%5D%5B%5D=5&section=pricing&secure%5Bexpires_at%5D=2026-08-12+14%3A51%3A58+-0500&secure%5Bsession_id%5D=a707d32c-9c3c-4a74-9ef5-e368dd31d9df&secure%5Btoken%5D=04e4939502dbb765a0a5e7da053f6d844796b5aca96c12e3fea99fe384b0c29c&format=llm_user)

## Samespace Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution
- Call Transfer
- Contact Management
- Call Center Management
- Multi-Channel Management
- Survey/Poll Management
- Campaign Management
- Call List Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- Generative AI

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Generative AI**
- AI Text Summarization
- Generative AI

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services
- Contact Management
- Communication Management
- Fax Management
- Call List Management
- Call Center Management
- Queue Management
- Third-Party Integrations
- Computer Telephony Integration
- Real-Time Monitoring
- Call Monitoring
- Workflow Management
- Call Center Integration

**Agentic AI - UCaaS Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Third-Party Integrations

**Additional Functionality**
- Live Chat
- Call Transfer
- Archiving & Retention
- Call Center Management
- Call Tagging
- Call List Management
- Real-Time Analytics
- Queue Management
- Real-Time Data
- API
- Real-Time Monitoring
- CRM
- Performance Metrics
- Automatic Call Distribution
- Activity Tracking
- IVR
- Event Triggered Actions
- Third-Party Integrations
- Scheduled Recording
- Alerts/Notifications
- Call Monitoring
- File Transfer
- Activity Dashboard
- Call Reporting
- Call Transcription
- Campaign Management
- Call Disposition
- Computer Telephony Integration
- Contact Management
- Predictive Dialer
- Voice Mail
- Caller ID
- Reporting & Statistics
- Call Routing
- Call Tracking
- Recording
- Auto-Dialer
- Chat/Messaging
- On-Demand Recording
- Customizable Reports
- Multi-Channel Communication
- Conferencing
- AI Copilot
- Interaction Tracking
- Predictive Analytics
- Visual Analytics
- Sales Trend Analysis
- Audio Capture
- Email Alerts
- Tagging
- Self-Service Search
- Natural Language Processing
- Surveys & Feedback
- Automatic Transcription
- Multi-Channel Management
- Request Assignment
- Speech-to-Text Analysis
- Self Service Portal
- Performance Management
- Call Recording
- Search/Filter
- Sentiment Analysis
- Compliance Management
- Multi-Language
- HIPAA Compliant
- Data Security
- Call Scripting
- Customer Service Analytics
- Quality Assurance
- Customer Experience Management
- Communication Management
- Categorization/Grouping
- Language Detection

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
- Real-Time Notifications
- Real-time Consumer-facing Chat

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls
- SMS Messaging
- Chat/Messaging
- Video Call Recording
- Two-Way Audio & Video
- SIP Trunking

**Engagement**
- Feedback
- Dashboards
- Training
- Activity Dashboard

**Extensions**
- Tenancy Flexibility
- Native VoIP
- CCaaS Option

**Workforce Management**
- Call Monitoring
- Performance Evaluation
- Real-Time Monitoring
- Monitoring

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Computer Telephony Integration
- Multi-Language

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Performance**
- Third-Party Integrations
- Compliance

**Administrative**
- Call Recording
- Reporting & Dashboards
- Call Reporting
- Real-Time Reporting

**Additional Functionality**
- Real-Time Analytics
- Email Management
- API
- Single Sign On
- Search/Filter
- Collaboration Tools
- Third-Party Integrations
- Activity Dashboard
- Canned Responses
- Surveys & Feedback
- Reporting/Analytics
- Transfers/Routing
- Geotargeting
- Interaction Tracking
- CRM
- Transcripts/Chat History
- Document Storage
- Screen Sharing
- Contact Management
- Autoresponders
- Multi-Channel Communication
- Mobile Access
- AI Copilot
- Offline Form
- Real-Time Monitoring
- Support Ticket Management
- File Sharing

**Additional Functionality**
- Chat/Messaging
- Multi-Channel Communication
- Customer History
- Alerts/Notifications
- Real-Time Analytics
- Phone Key Input
- Call Logging
- Customizable Reports
- Real-Time Data
- AI Copilot
- CRM
- Reporting & Statistics
- Activity Tracking
- Live Chat
- Call Scripting
- Contact Database
- Voice Mail
- Voice Customization
- API
- Call Tracking
- SMS Messaging
- Callback Scheduling
- Caller ID
- Predictive Dialer
- Surveys & Feedback
- Auto-Dialer
- Pre-recorded Messages
- Real-Time Notifications
- Multiple Scripts
- Interaction Tracking
- Call Disposition

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Call Routing
- Generative AI

**Additional Functionality**
- Customer Journey Mapping
- Employee Coaching Tools
- Queue Management
- Sentiment Analysis
- Call Monitoring
- Quality Management
- Customer Surveys
- Agent Interface
- Knowledge Base Management
- Collaboration Tools
- Leaderboards
- Employee Reward Programs
- Workforce Management
- Reporting/Analytics
- Customer Experience Management
- Predictive Dialer
- Video Conferencing
- Multi-Channel Communication
- KPI Monitoring
- AI Copilot
- Feedback Management
- IVR
- Contact Management
- Multiple Scoring Models
- Real-Time Updates
- Interaction Tracking
- Call Recording
- AI/Machine Learning
- Screen Recording
- Workflow Automation

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

**Features**
- Voicemail to Email
- Voicemail to SMS
- File Sharing
- Voice Conferencing
- Video Conferencing
- Conference Transcripts
- Electronic Faxes
- IVR
- Video Call Recording
- Customizable Reports
- Real-Time Reporting
- Meeting Management
- Screen Sharing
- Two-Way Audio & Video
- Virtual Voicemail

**Additional Functionality**
- Live Chat
- Multi-Channel Communication
- Customizable Reports
- Call Tracking
- Automatic Call Distribution
- Real-Time Data
- Purchasing & Receiving
- Employee Directory
- AI Copilot
- Activity Tracking
- Collaboration Tools
- Call Scripting
- Real-Time Reporting
- Call Recording
- Real-Time Analytics
- Virtual Call Center
- Activity Dashboard
- Reporting & Statistics
- CRM
- Auto-Dialer
- Generative AI
- Contact Database
- Call Transfer
- Call Reporting
- Call Logging
- Voice Mail
- Caller ID
- Customizable Caller ID
- Mobile Access
- Callback Scheduling
- IVR
- API
- Interaction Tracking
- Call Routing
- Alerts/Notifications
- Video Conferencing
- Call Conferencing
- Call Disposition
- Predictive Dialer
- Spam Blocker
- On-Demand Recording
- Caller Profiles
- Multiple User Accounts
- VoIP Connection
- Conferencing
- Text to Speech
- Reporting/Analytics
- VoIP
- Call Queues
- Call Screening
- Access Controls/Permissions
- Online Voice Transmission
- Unified Communications
- Voicemail Transcription

**Additional Functionality**
- Trend Analysis
- Generative AI
- Voice Mail
- SSL Security
- Caller ID
- Multi-Channel Communication
- Activity Tracking
- Interaction Tracking
- Alerts/Notifications
- Virtual Backgrounds
- Mobile Access
- Contact Management
- Call Center Management
- Access Controls/Permissions
- Call Tracking
- Call Transfer
- Group Messaging
- Call Recording
- AI Copilot
- Call Monitoring
- Task Management
- SMS Messaging
- Reporting & Statistics
- Activity Dashboard
- Call Routing
- Multi-User Collaboration
- Single Sign On
- Chat/Messaging

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