# Best Business Instant Messaging Software *By [Nana Serwah Nkrahene](https://research.g2.com/insights/author/nana-nkrahene)* Business instant messaging (BIM) software is a real-time, text-based internal messaging platform for businesses. It typically enables users to create small group chats for team collaboration, as well as larger channels for dispersing company-wide information. The rapid nature of these instant messaging products provides an internal space to quickly address coworkers without using informal means such as texting from a personal phone number. This enables teams to share information faster and more efficiently, which can help enhance productivity across the enterprise. Regardless of the device used, BIM platforms provide security features via encrypted messages and channel access control. Similar to [email software](https://www.g2.com/categories/email), BIM software enables users to share files, thread messages, archive conversations, and search internally within chats. A growing number of these products now have artificial intelligence (AI) capabilities, which enable smart replies and auto-responses when activated, as well as sentiment analysis for mood detection with responses. BIM platforms often have integrations with [AI chatbots software](https://www.g2.com/categories/ai-chatbots) and virtual assistant software to amplify productivity, especially in strengthening search capabilities and real-time language translation. AI also reinforces such platforms’ security features by continually monitoring communication channels and detecting threats to the platform. Businesses of all types and sizes use BIM solutions with other products, either alongside them or via integrations. This type of communication software allows for customization based on the company’s needs. It can often be integrated with [productivity bots software](https://www.g2.com/categories/productivity-bots), [video conferencing software](https://www.g2.com/categories/best-video-conferencing-software), [screen sharing software](https://www.g2.com/categories/screen-sharing), [project management tools](https://www.g2.com/categories/project-management-tools) and more. Business instant messaging tools can also be integrated with software such as [employee intranet software](https://www.g2.com/categories/employee-intranet) or [employee engagement software](https://www.g2.com/categories/employee-engagement) as ways to strengthen the employee experience. However, there are standalone BIM solutions available that can integrate other productivity software natively. This allows for further personalization based on the needs of the enterprise. To qualify for inclusion in the Business Instant Messaging (BIM) category, a product must: - Allow users to engage in peer-to-peer conversations, group chats, or channels in an instant messaging format - Provide secure file sharing capabilities - Enable users to search within the channels and chat histories - Track conversation history - Integrate with chatbots, employee intranet, video conferencing or productivity apps ## Best Business Instant Messaging Software At A Glance - **Leader:** [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - **Highest Performer:** [Missive](https://www.g2.com/products/missive/reviews) - **Easiest to Use:** [morningmate](https://www.g2.com/products/morningmate/reviews) - **Top Trending:** [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - **Best Free Software:** [Slack](https://www.g2.com/products/slack/reviews) --- **Sponsored** ### Zoho Projects Zoho Projects is a cloud based project management software with over 200,000 customers worldwide. It helps you plan your projects, and execute them with perfection. With Projects, you can assign tasks easily, communicate effectively with both your team and clients, be informed on all project updates, get detailed reports on work progress and deliver projects on time, everytime. With a ton of customization capabilities and features such as Gantt Charts, Blueprints and Time sheets, Zoho Projects is a full-fledged project management tool which caters to the business needs of companies of all sizes and industries. With a wide range of in-house and third-party integrations, Projects is one of the most integrated project management tools available and can be a perfect fit for your work ecosystem. [Visit company website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2174&secure%5Bdisplayable_resource_id%5D=14&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=2363&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=5803&secure%5Bresource_id%5D=2174&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fbusiness-instant-messaging&secure%5Btoken%5D=e1cfc439b6d03446d5d5218c3c666fe1e480ed732b437e627979a16ec1b51c2a&secure%5Burl%5D=https%3A%2F%2Fwww.zoho.com%2Fprojects%2Flp%2Ffree-project-management.html%3Futm_source%3DG2%26utm_medium%3Dcpc%26utm_campaign%3DPM&secure%5Burl_type%5D=custom_url) --- ## Top-Rated Products (Ranked by G2 Score) ### 1. [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) Microsoft Teams is a comprehensive collaboration platform developed by Microsoft, designed to streamline communication and teamwork within organizations. It integrates chat, video conferencing, file storage, and application integration into a single interface, facilitating seamless collaboration across various devices and operating systems. As part of the Microsoft 365 suite, Teams enhances productivity by providing a centralized hub for team interactions and project management. Key Features and Functionality: - Chat and Messaging: Facilitates real-time text communication with individuals or groups, supporting rich text, emojis, stickers, and GIFs. - Video Conferencing: Offers high-quality video meetings with features like screen sharing, custom backgrounds, and live captions, accommodating both small team huddles and large webinars. - File Sharing and Collaboration: Enables secure file storage and sharing through integration with OneDrive and SharePoint, allowing multiple users to co-author documents simultaneously. - Integration with Applications: Supports integration with a wide range of Microsoft and third-party applications, enhancing workflow efficiency by bringing various tools into one platform. - Security and Compliance: Provides enterprise-grade security measures, including data encryption for meetings, chats, calls, and files, ensuring compliance with industry standards. Primary Value and Solutions Provided: Microsoft Teams addresses the challenges of modern workplace collaboration by unifying communication channels, reducing the need for multiple disparate tools. It enhances team productivity by centralizing resources, facilitating real-time collaboration, and ensuring secure information sharing. By integrating with the broader Microsoft 365 ecosystem, Teams offers a cohesive environment that supports remote work, hybrid teams, and in-person collaboration, adapting to the diverse needs of today's workforce. **Average Rating:** 4.4/5.0 **Total Reviews:** 16,798 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10) - **Web Application:** 8.8/10 (Category avg: 8.9/10) - **Integrations:** 8.7/10 (Category avg: 8.4/10) - **File Sharing:** 8.9/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,090,464 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (227,697 employees on LinkedIn®) - **Ownership:** MSFT **Reviewer Demographics:** - **Who Uses This:** Software Engineer, Project Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 39% Enterprise, 38% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (969 reviews) - Team Collaboration (896 reviews) - Communication (677 reviews) - File Sharing (591 reviews) - Easy Communication (584 reviews) **Cons:** - Slow Loading (418 reviews) - Performance Issues (299 reviews) - User Interface (261 reviews) - Connectivity Issues (224 reviews) - Performance Delays (181 reviews) ### 2. [Slack](https://www.g2.com/products/slack/reviews) Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat, a searchable record of all your files and conversations, and integrations with a growing number of handy bots and apps. Now everyone can finally be on the same page and get their work done. Slack: It’s where work happens. **Average Rating:** 4.5/5.0 **Total Reviews:** 36,890 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10) - **Web Application:** 9.2/10 (Category avg: 8.9/10) - **Integrations:** 9.0/10 (Category avg: 8.4/10) - **File Sharing:** 9.1/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** https://www.salesforce.com/ - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (580,768 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (88,363 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Software Engineer, Project Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 41% Small-Business, 41% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (3620 reviews) - Team Collaboration (3150 reviews) - Communication (2994 reviews) - Integrations (2216 reviews) - Features (1937 reviews) **Cons:** - Notification Issues (1137 reviews) - Missing Features (941 reviews) - Limited Features (757 reviews) - Overwhelming Experience (752 reviews) - Channel Management (688 reviews) ### 3. [Google Workspace](https://www.g2.com/products/google-workspace/reviews) Google Workspace is a comprehensive productivity and collaboration solution designed to help users streamline their work processes by integrating essential tools such as email, chat, file storage, and video conferencing into a unified platform. This suite of applications is tailored for businesses, educational institutions, and individuals looking to enhance their communication and collaboration efforts, all while leveraging the power of Google’s artificial intelligence. Targeted at a diverse audience, Google Workspace caters to teams of all sizes, from small startups to large enterprises. It is particularly beneficial for remote teams and organizations that prioritize collaboration across different locations. The platform supports various use cases, including project management, team communication, document sharing, and virtual meetings, making it an ideal choice for professionals who need to work together efficiently, regardless of their physical location. One of the key features of Google Workspace is its seamless integration of applications such as Gmail, Google Meet, Google Drive, and Google Docs. This interconnectedness allows users to switch effortlessly between tasks, whether they are sending emails, participating in video calls, or collaborating on documents in real-time. The AI capabilities embedded within the platform enhance user experience by providing smart suggestions, automating repetitive tasks, and improving search functionalities, ultimately saving time and increasing productivity. Additionally, Google Workspace prioritizes security and data protection, offering robust features such as two-factor authentication, advanced phishing protection, and customizable access controls. These measures ensure that sensitive information remains secure while allowing teams to collaborate freely. The platform also supports third-party integrations, enabling users to connect their favorite applications and tools, further enhancing their workflow. In summary, Google Workspace stands out in the productivity software category by providing a holistic approach to collaboration. Its user-friendly interface, combined with powerful AI-driven features and strong security protocols, makes it a valuable tool for anyone looking to improve their work processes and foster effective teamwork. Whether for managing projects, communicating with colleagues, or sharing files, Google Workspace is designed to meet the diverse needs of its users, making it an essential resource in today’s digital workplace. **Average Rating:** 4.6/5.0 **Total Reviews:** 45,270 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10) - **Web Application:** 9.1/10 (Category avg: 8.9/10) - **Integrations:** 8.7/10 (Category avg: 8.4/10) - **File Sharing:** 8.8/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Google](https://www.g2.com/sellers/google) - **Year Founded:** 1998 - **HQ Location:** Mountain View, CA - **Twitter:** @google (31,840,340 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1441/ (336,169 employees on LinkedIn®) - **Ownership:** NASDAQ:GOOG **Reviewer Demographics:** - **Who Uses This:** Student, Teacher - **Top Industries:** Information Technology and Services, Education Management - **Company Size:** 46% Small-Business, 35% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (2240 reviews) - Team Collaboration (1359 reviews) - Integrations (1270 reviews) - Features (1152 reviews) - Intuitive (1070 reviews) **Cons:** - Missing Features (910 reviews) - Limited Features (843 reviews) - Lacking Features (503 reviews) - Lack of Features (351 reviews) - Limited Customization (347 reviews) ### 4. [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) Goodbye app overload. Hello effortless work. Work can be complicated. Your tools shouldn't be. Zoom Workplace connects all the ways you collaborate — from meetings to docs to chat and more — with built-in AI and seamless integrations that help teams focus and work flawlessly. Zoom Communications: Unified, Effortless Connection for Modern Work Bring every way your teams communicate—meetings, chat, calls, email, and scheduling—into one seamless experience. With Zoom, collaboration happens faster and more naturally across channels, without switching apps or losing context. From spontaneous chats to scheduled meetings and calls, everything stays connected, searchable, and secure—powered by one intuitive platform built for how modern teams work. Zoom Productivity: Workflows Connected, Work Effortless Transform how work gets done with AI-first collaboration that keeps people, content, and actions in one place. From brainstorming on whiteboards to co-creating in docs, sharing clips, and automating follow-ups, Zoom connects every step of your workflow. With Zoom Hub and integrated video management, knowledge stays organized, accessible, and actionable—so teams can move from idea to outcome without friction. Zoom Spaces: Smarter, Connected Workplaces for Every Team Bring your physical and hybrid environments to life with intelligent, connected spaces. Zoom Spaces unifies meeting rooms, desk reservations, digital signage, and visitor management into one seamless experience—making it simple to collaborate, navigate, and manage the workplace. Whether employees are remote, hybrid, or on-site, Zoom creates a consistent, secure, and flexible environment that keeps teams connected wherever work happens. Zoom Employee Engagement: Connect, Inspire, and Empower Every Employee Foster belonging and alignment with Workvivo by Zoom—a modern employee experience platform that unites communication, culture, and community in one place. From company-wide updates to recognition, feedback, and social engagement, Workvivo gives every employee a voice and a sense of connection. Built right into Zoom Workplace, it helps organizations strengthen culture, boost engagement, and keep teams informed and inspired—no matter where they work. **Average Rating:** 4.5/5.0 **Total Reviews:** 53,243 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10) - **Web Application:** 8.9/10 (Category avg: 8.9/10) - **Integrations:** 8.5/10 (Category avg: 8.4/10) - **File Sharing:** 8.6/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97) - **Company Website:** https://www.zoom.com - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @zoom (1,043,510 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2532259/ (12,688 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Owner, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 51% Small-Business, 31% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (4634 reviews) - Video Conferencing (2761 reviews) - Video Quality (2115 reviews) - Reliability (2006 reviews) - Screen Sharing (1696 reviews) **Cons:** - Limited Features (1266 reviews) - Zoom Issues (1210 reviews) - Meeting Issues (1180 reviews) - Connection Issues (877 reviews) - Video Issues (804 reviews) ### 5. [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) Launch and grow your business with Microsoft 365. Do more, faster, with intelligent tools to create, send, share, and store professional, branded documents with your customers and team - securely in the cloud. Microsoft 365 is a cloud-based suite of software tools designed to help you do more—with best-in-class communication, design, and data management apps, intelligent cloud services, and advanced security. Access your data from anywhere, collaborate with team members in real time, meet with people virtually, and use thousands of predesigned templates to better communicate with customers and manage your business - all with built-in security technology that safeguards your data and devices from anywhere. Get the latest Office apps, such as Microsoft Teams, Word, Excel, PowerPoint, Outlook, OneDrive, and more. **Average Rating:** 4.6/5.0 **Total Reviews:** 5,463 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10) - **Web Application:** 9.2/10 (Category avg: 8.9/10) - **Integrations:** 9.0/10 (Category avg: 8.4/10) - **File Sharing:** 9.4/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,090,464 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (227,697 employees on LinkedIn®) - **Ownership:** MSFT **Reviewer Demographics:** - **Who Uses This:** Owner, Manager - **Top Industries:** Information Technology and Services, Education Management - **Company Size:** 37% Mid-Market, 35% Small-Business #### Pros & Cons **Pros:** - Ease of Use (297 reviews) - Team Collaboration (228 reviews) - Features (220 reviews) - Integrations (198 reviews) - Seamless Integration (178 reviews) **Cons:** - Expensive (117 reviews) - Missing Features (102 reviews) - Learning Curve (95 reviews) - Limited Features (76 reviews) - Lacking Features (73 reviews) ### 6. [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) Webex Suite is an all-in-one, AI-powered collaboration suite built to increase productivity and maximize teamwork in today’s hybrid work. With 8 powerful individual workflows – Meetings, Messaging, Calling, Webinar, Events, Polling, Whiteboarding and Video Messaging in one, Webex Suite delivers exceptional value, world-class user experiences, and incredible audio and video, anywhere on any device. With a variety of collaboration and AI innovations, such as Webex AI Assistant, Real-time Translation, Background Noise Removal, and more, Webex Suite delivers rich and innovative experiences for employees and customers, enabling them to seamlessly connect, collaborate, engage and get work done. Webex Suite is powered by the industry-leading Webex Platform that is secure, compliant, and easily managed with built-in pervasive intelligence, bringing AI innovations across the entire Webex portfolio. The entire Webex Suite can be managed via the single-pane-of-glass management tool, Webex Control Hub. Webex Suite is backed by Cisco’s industry-leading security and networking infrastructure that ensures the best quality video and audio communications. Webex Suite Workflows: Meetings: Drive more productive meetings with AI-powered experiences and high-quality audio and video. Messaging: Collaborate async with rich messaging, secure file sharing, and digital whiteboarding to keep work flowing between meetings. Calling: Stay connected with modern business phone system and flexible calling options. Webinar: Host high quality webinars and drive engagement with immersive content and interactive audience experiences. Events: Power virtual, in-person, and hybrid events with immersive multi-track agendas, ticketing, attendee networking, analytics, and more. Polling: Enable active participation in every meeting with quizzes, polling, and interactive Q&A. Whiteboarding: Unleash creativity with a digital whiteboarding solution for everyone, on any device. Video Messaging: Record, share ideas, engage, and facilitate real-time feedback with intuitive video messaging. **Average Rating:** 4.2/5.0 **Total Reviews:** 17,593 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.8/10) - **Web Application:** 8.8/10 (Category avg: 8.9/10) - **Integrations:** 8.7/10 (Category avg: 8.4/10) - **File Sharing:** 8.6/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Company Website:** https://www.cisco.com - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,884 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,742 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 50% Enterprise, 31% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (283 reviews) - Video Conferencing (198 reviews) - Reliability (192 reviews) - Features (178 reviews) - Video Quality (166 reviews) **Cons:** - Slow Loading (107 reviews) - Not User-Friendly (97 reviews) - Performance Issues (97 reviews) - Lack of Intuitiveness (86 reviews) - User Interface (84 reviews) ### 7. [Connecteam](https://www.g2.com/products/connecteam/reviews) Connecteam is a mobile-first workforce management app featuring a robust set of tools designed to help organizations with deskless teams improve communication, retain staff, and drive operational efficiency. Connecteam allows managers to put their business processes on autopilot and focus on business growth while also freeing up employees to be more productive, professional, and satisfied. At the heart of Connecteam lies a powerful suite of tools for scheduling, time tracking, task management, communication, HR processes, and training—all built for the realities of frontline teams. Whether you need to create complex shift schedules, automate payroll-ready timesheets, distribute company announcements, or onboard new hires at scale, Connecteam brings everything under one intuitive app. Save time and increase productivity with AI assisted scheduling, mobile-first custom checklists, forms, and reports; Track work hours with GPS time clock; Simplify employee communication, enhance professional skills with mobile courses (AI powered course content creator), manage daily tasks and so much more, all in one app. Connecteam AI helps you work faster and smarter than humanly possible, while keeping it simple: -AI Agent : Just ask your AI sidekick in chat. From stock info to safety steps, manuals, or care procedures, employees get instant spot-on answers, pulled straight from your in-app resources. No delays, no guesswork. -Auto scheduling : Your team schedule’s fully covered in seconds. AI puzzles availability, roles, fairness, and requirements with expert precision. The result? Reliable schedules, happier employees, and no admin hassle. -AI course creation: Turn any training topic into a full course. Just describe the subject and AI instantly builds a pro-level course, ready to go. Your team, trained the way you need, to the standard you expect. -File to Form: Digitize forms in a snap - upload a file or take a photo of any paper form. AI turns it into a fillable version your team can complete wherever they are. Easy for them, efficient for you. -AI updates and feed: Level up every update - write clear team updates that land. AI enhances your message and auto-translates it into each employee’s preferred language. Everyone stays aligned, nothing gets misinterpreted. -Speech to text: Fill forms, hands-free - simply speak into forms. AI captures, summarizes, and sorts your team’s input on the spot, without them having to look down or slow down. No distractions, no delays—just clear, accurate reporting. Additionally, ensure a secure and easy login for system admins with Active Directory Single Sign-On (SSO). **Average Rating:** 4.6/5.0 **Total Reviews:** 3,485 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10) - **Web Application:** 9.0/10 (Category avg: 8.9/10) - **Integrations:** 8.0/10 (Category avg: 8.4/10) - **File Sharing:** 8.8/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Connecteam](https://www.g2.com/sellers/connecteam) - **Company Website:** https://connecteam.com - **Year Founded:** 2015 - **HQ Location:** New York, NY - **Twitter:** @ConnecteamApp (1,234 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10591384/ (516 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Owner, Manager - **Top Industries:** Construction, Retail - **Company Size:** 83% Small-Business, 14% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (2137 reviews) - Features (1202 reviews) - Scheduling (1105 reviews) - Team Collaboration (886 reviews) - User-Friendly (878 reviews) **Cons:** - Missing Features (624 reviews) - Limited Features (568 reviews) - Scheduling Issues (416 reviews) - Improvement Needed (374 reviews) - Not User-Friendly (353 reviews) ### 8. [ClickUp](https://www.g2.com/products/clickup/reviews) ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for humans and agents to work, together. Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity. **Average Rating:** 4.7/5.0 **Total Reviews:** 11,242 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10) - **Web Application:** 9.2/10 (Category avg: 8.9/10) - **Integrations:** 8.8/10 (Category avg: 8.4/10) - **File Sharing:** 9.0/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [ClickUp](https://www.g2.com/sellers/clickup) - **Company Website:** https://ClickUp.com - **Year Founded:** 2017 - **HQ Location:** San Diego, California - **Twitter:** @clickup (68,705 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/12949663/ (1,525 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** CEO, Project Manager - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 77% Small-Business, 18% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (4222 reviews) - Task Management (3221 reviews) - Features (3118 reviews) - Project Management (2788 reviews) - Organization (2589 reviews) **Cons:** - Missing Features (2040 reviews) - Learning Curve (1753 reviews) - Limited Features (1335 reviews) - Not Intuitive (1183 reviews) - Slow Loading (1155 reviews) ### 9. [RingCentral Video](https://www.g2.com/products/ringcentral-video/reviews) Glip is a conversation platform for teams to plan, share & organize work tasks. Text and video chat features facilitate communication between team members whilst file sharing and collaborative task management encourage efficiency and productivity. Glip helps teams to connect in real-time, unifying chat, tasks, video calling, file sharing, and event scheduling. Glip simplifies teamwork with secure instant messaging designed for teams to communicate and get work done at the same time. With Glip, work can be organized around conversations because the two are aligned. Users will always know what their team is doing and what needs to be done next. Glip enables the free flow of communication in teams. With text and and video chat at Glip's core, conversation barriers between team members are removed, enabling productivity and a smoother workflow. Ideas can be debated and problems solved through swift communication with Glip, which can be used like a Knowledge Base. Email and third party integrations mean that Glip - which requires no technical knowledge - can be implemented by teams already using different applications. **Average Rating:** 4.2/5.0 **Total Reviews:** 465 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.8/10) - **Web Application:** 8.7/10 (Category avg: 8.9/10) - **Integrations:** 8.3/10 (Category avg: 8.4/10) - **File Sharing:** 8.6/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral) - **Year Founded:** 1999 - **HQ Location:** Belmont, CA - **Twitter:** @RingCentral (62,052 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/60868/ (6,686 employees on LinkedIn®) - **Ownership:** NYSE:RNG **Reviewer Demographics:** - **Who Uses This:** Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 48% Mid-Market, 43% Small-Business #### Pros & Cons **Pros:** - Ease of Use (51 reviews) - Video Quality (36 reviews) - Screen Sharing (19 reviews) - Communication (16 reviews) - Setup Ease (16 reviews) **Cons:** - Connectivity Issues (18 reviews) - Slow Loading (8 reviews) - Expensive (5 reviews) - Learning Curve (5 reviews) - Missing Features (5 reviews) ### 10. [Missive](https://www.g2.com/products/missive/reviews) Are you double sending emails? Not knowing who's responding to what, or whether they've responded at all? What if your business could manage all your email accounts, including its shared inboxes like support@, sales@, info@, and accounting@, along with SMS, WhatsApp, Messenger, and Instagram—all in one place? Missive is inbox collaboration for teams that run on email—eliminating chaos and ensuring everyone is aligned. Our powerful tool simplifies collaboration and boosts productivity, breaking down silos between your business's internal and external communications. We help your team work together effortlessly. Used by over 4500 businesses, including accounting firms, logistics companies, travel agencies, and start up tech companies. -- Key features • Teams Inbox: Centralize all your communication channels into shared inboxes for efficient management across your different teams. • Internal Team Chat: Facilitate real-time collaboration and discussions within your team, directly alongside your external communications. • Automated Workflows: Create customizable rules to automate repetitive tasks and use AI to get even more efficiency. Popular use cases include auto-categorization of emails, auto-follow-up emails, automatic forwarding of receipts, and out-of-office auto-responses. • Canned responses: Save time with pre-written replies to customer inquiries, sales pitches, or to include that PDF you always need to attach when signing up a new client • Integrations: Enhance your workflow with integrations to popular tools like OpenAI, ClickUp, Asana, GitHub, HubSpot, Zapier, and many more. **Average Rating:** 4.7/5.0 **Total Reviews:** 802 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10) - **Web Application:** 9.1/10 (Category avg: 8.9/10) - **Integrations:** 8.3/10 (Category avg: 8.4/10) - **File Sharing:** 8.7/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Missive](https://www.g2.com/sellers/missive) - **Company Website:** https://missiveapp.com - **Year Founded:** 2015 - **HQ Location:** Quebec, QC - **Twitter:** @missiveapp (2,669 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/missive-app/ (15 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** CEO, Owner - **Top Industries:** Accounting, Marketing and Advertising - **Company Size:** 89% Small-Business, 10% Mid-Market #### Pros & Cons **Pros:** - Team Collaboration (356 reviews) - Communication (319 reviews) - Ease of Use (282 reviews) - Features (227 reviews) - Communication Ease (170 reviews) **Cons:** - Missing Features (125 reviews) - Learning Curve (100 reviews) - Search Functionality (95 reviews) - Search Difficulty (77 reviews) - Steep Learning Curve (67 reviews) ### 11. [Zoho Cliq](https://www.g2.com/products/zoho-cliq/reviews) Zoho Cliq is a business communication software that helps simplify and streamline your communication with organized conversations and information that's easy to find. Cliq is designed to enable a hybrid work style, where you can log in to work through any device from anywhere. This helps improve your team's overall productivity and, in turn, impacts the performance of your business positively. **Average Rating:** 4.4/5.0 **Total Reviews:** 254 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10) - **Web Application:** 8.9/10 (Category avg: 8.9/10) - **Integrations:** 8.6/10 (Category avg: 8.4/10) - **File Sharing:** 9.1/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,047 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,531 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Reviewer Demographics:** - **Who Uses This:** Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 55% Small-Business, 30% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (12 reviews) - Communication (10 reviews) - Easy Communication (10 reviews) - File Sharing (7 reviews) - Team Collaboration (7 reviews) **Cons:** - Slow Loading (4 reviews) - Difficult Navigation (3 reviews) - Missing Functionality (3 reviews) - Not Intuitive (3 reviews) - User Interface (3 reviews) ### 12. [Text Request](https://www.g2.com/products/text-request/reviews) Text Request is a business texting software that directly connects your business to your customers through the unmatched engagement power of text messaging. Upgrade your business phone number to send and receive text messages without losing voice capabilities. Our business texting software empowers growing franchises and small businesses to scale through mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Get 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process that provides white-glove support no matter your plan. We also include a mobile app, Chrome extension, and desktop version, so your team can text the way they want. Our founder saw businesses struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a deeply engaging text conversation platform that scales to the needs of your business. Text Request is the cost-effective solution to streamline your messaging, so you can increase retention rates and revenue. **Average Rating:** 4.6/5.0 **Total Reviews:** 944 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.8/10) - **Web Application:** 9.0/10 (Category avg: 8.9/10) - **Integrations:** 8.2/10 (Category avg: 8.4/10) - **File Sharing:** 8.2/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Text Request](https://www.g2.com/sellers/text-request) - **Company Website:** https://www.textrequest.com - **Year Founded:** 2014 - **HQ Location:** Chattanooga, Tennessee - **Twitter:** @Text_Request (642 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4807820/ (41 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Office Manager, Account Manager - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 65% Small-Business, 31% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (55 reviews) - Communication (40 reviews) - Easy Communication (33 reviews) - Helpful (26 reviews) - Client Interaction (25 reviews) **Cons:** - Missing Features (12 reviews) - Limited Features (10 reviews) - Expensive (9 reviews) - Lack of Notifications (8 reviews) - Software Glitches (7 reviews) ### 13. [morningmate](https://www.g2.com/products/morningmate/reviews) Your team’s new flow starts with Morningmate — the single workspace where work moves seamlessly from morning to done. Not as many integrations as Slack. Not as automated as Asana. But just enough of the right features to manage tasks, communicate in real time, and collaborate with clients — all without per-seat pricing. Stop switching between disconnected tools for chat, tasks, and calendars. Morningmate brings it all together with feed-style collaboration, built-in chat, and customizable workflows that adapt to any team. More than 550,000 teams rely on Morningmate to stay organized and connected. From your first login, our onboarding experts provide tailored, friendly support — for as long as you need it. With a familiar, social-style interface and hands-on help every step of the way, your team will be up and running in minutes — not months. **Average Rating:** 4.8/5.0 **Total Reviews:** 265 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [morningmate](https://www.g2.com/sellers/morningmate) - **Company Website:** https://www.morningmate.com/ - **HQ Location:** N/A - **Twitter:** @morningmateGL (19 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/morningmate/ (10 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Assistant Manager, Developer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 52% Mid-Market, 40% Small-Business #### Pros & Cons **Pros:** - Ease of Use (139 reviews) - Team Collaboration (113 reviews) - Task Management (97 reviews) - Communication (81 reviews) - Organization (77 reviews) **Cons:** - Missing Features (27 reviews) - Notification Issues (24 reviews) - Learning Curve (22 reviews) - Notification System (22 reviews) - Slow Loading (22 reviews) ### 14. [Hive](https://www.g2.com/products/hive-hive-hive/reviews) We help teams move faster. Hive's best-in-class project management platform includes all of the tools you need and want -- and if not, we will build them for you. With flexible project views and endless customizations, Hive offers project management on your terms, success guaranteed. Join thousands of companies moving faster with Hive’s powerful project and process management software. **Average Rating:** 4.6/5.0 **Total Reviews:** 645 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10) - **Web Application:** 9.3/10 (Category avg: 8.9/10) - **Integrations:** 8.9/10 (Category avg: 8.4/10) - **File Sharing:** 9.1/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Hive](https://www.g2.com/sellers/hive-a8fc1992-3c13-4b7c-bff1-ccef60fc94b6) - **Company Website:** https://hive.com/ - **Year Founded:** 2016 - **HQ Location:** New York, New York - **Twitter:** @hive (3,357 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6473048/ (62 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Project Manager, Graphic Designer - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 63% Small-Business, 29% Mid-Market #### Pros & Cons **Pros:** - Project Management (169 reviews) - Ease of Use (163 reviews) - Team Collaboration (146 reviews) - Features (128 reviews) - Organization (111 reviews) **Cons:** - Missing Features (77 reviews) - Learning Curve (49 reviews) - Limited Features (49 reviews) - Not Intuitive (38 reviews) - Complexity (36 reviews) ### 15. [Clinked](https://www.g2.com/products/clinked/reviews) Clinked is a secure, cloud-based client portal and collaboration solution designed to streamline communication and file sharing for teams, project groups, and business clients within a protected environment. Our Portal Offerings: 1. Client Portal – An off-the-shelf, easily customizable client portal. https://www.clinked.com/client-portal 2. Custom Portal – A fully custom portal built on our secure infrastructure to meet your specific requirements. https://www.clinked.com/custom-portal 3. Virtual Data Room – A dedicated solution for high-stakes document management. https://www.clinked.com/virtual-data-room Key Features Enhance Your Business Image • Customizable & White-Labelled – Personalize your portal with your branding, including custom logos, colors, and even favicons, ensuring a seamless experience for your clients. • Custom Domain – Use your own URL, e.g., https://clients.yourcompany.com, to reinforce your brand identity. • Branded Mobile Apps – Offer clients branded native mobile apps available for both Android and iOS platforms. Collaborate and Communicate • Real-Time Updates – Keep clients informed with live activity streams and project progress dashboards. • Task Management – Assign tasks individually or share workloads across teams, with features like subtasks and Kanban boards for enhanced project oversight. • Robust Communication Tools – Engage in dynamic discussions with @mentions, instant 1-to-1 and group chats, microblogging, and threaded discussions. • Online Document Editing – Collaborate in real-time with an integrated online document editor, allowing seamless creation and management of documents. • Annotations and Commenting – Enhance collaboration by adding comments and notes directly on documents, facilitating clear and organized feedback. Security and Reliability • Certified Protection – ISO 27001 certified with 256-bit SSL encryption in transit and AES encryption at rest. • Enhanced Access Controls – Secure login with two-factor authentication, single sign-on options, and comprehensive audit trails to monitor user activity. • Data Protection & Compliance – Adherence to global standards, including GDPR, HIPAA, and SOC 2, ensuring your data handling meets all necessary legal and regulatory requirements. Intuitive File Management • Effortless Sharing – Drag and drop files and folders, including large documents, with support for various file types and live previews without downloading. • Smart Search – Quickly locate files with a universal search bar and organize content efficiently using tags and tag clouds. Seamless Integrations • Native Integrations – Connect effortlessly with Google Workspace, Acrobat Sign, DocuSign, and JotForm. • Automated Workflows – Integrate with over 7,000 apps via Zapier and leverage our public API. Customization to Fit Your Business • Tailored Solutions – Built on a robust, ISO-certified infrastructure, choose from an extensive array of features—or add unique ones to suit your workflow. • Streamlined Design – Our straightforward design process ensures a custom UI and quick delivery. Discover how Clinked can transform your client communication and collaboration experience. For more information on our custom portal offerings, visit https://www.clinked.com/custom-portal. **Average Rating:** 4.8/5.0 **Total Reviews:** 144 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.8/10) - **Web Application:** 9.6/10 (Category avg: 8.9/10) - **Integrations:** 9.4/10 (Category avg: 8.4/10) - **File Sharing:** 9.7/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Clinked](https://www.g2.com/sellers/clinked) - **Company Website:** https://clinked.com/ - **Year Founded:** 2008 - **HQ Location:** Cambridge, UK - **Twitter:** @clinked (1,295 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/clinked/about (20 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 65% Small-Business, 25% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (178 reviews) - Collaboration (169 reviews) - Team Collaboration (148 reviews) - Sharing Ease (95 reviews) - File Sharing (90 reviews) **Cons:** - Limited Customization (31 reviews) - Integration Issues (17 reviews) - Learning Curve (15 reviews) - Missing Features (15 reviews) - Slow Performance (15 reviews) ### 16. [Teamwork Chat](https://www.g2.com/products/teamwork-chat/reviews) Teamwork Chat is a real-time messaging platform designed to enhance team collaboration and communication. It offers instant messaging, group chats, and file sharing, enabling teams to stay connected and work efficiently. The platform integrates seamlessly with Teamwork's suite of project management tools, providing a unified workspace for managing tasks and projects. Key Features: - Instant Messaging: Facilitates quick and direct communication among team members. - Group Chats: Allows the creation of channels for specific projects or topics, promoting organized discussions. - File Sharing: Enables easy sharing of documents and media within conversations. - Integration with Teamwork Projects: Links chat discussions directly to tasks and projects, streamlining workflow. - Search Functionality: Provides the ability to search through messages and files for quick information retrieval. - Notifications: Offers customizable alerts to keep users informed without overwhelming them. Primary Value: Teamwork Chat addresses the need for efficient and organized team communication. By integrating with Teamwork's project management tools, it ensures that conversations are directly linked to tasks and projects, reducing miscommunication and enhancing productivity. The platform's user-friendly interface and robust features make it an essential tool for teams aiming to collaborate effectively in real-time. **Average Rating:** 4.4/5.0 **Total Reviews:** 61 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10) - **Web Application:** 9.1/10 (Category avg: 8.9/10) - **Integrations:** 8.2/10 (Category avg: 8.4/10) - **File Sharing:** 9.0/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Teamwork](https://www.g2.com/sellers/teamwork) - **Year Founded:** 2007 - **HQ Location:** Cork - **Twitter:** @teamwork (1 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1042291/ (548 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Information Technology and Services - **Company Size:** 62% Small-Business, 25% Mid-Market #### Pros & Cons **Pros:** - Communication (20 reviews) - Ease of Use (20 reviews) - Team Collaboration (18 reviews) - Organization (12 reviews) - File Sharing (8 reviews) **Cons:** - Overwhelming Experience (6 reviews) - Slow Loading (4 reviews) - File Sharing Issues (3 reviews) - Missing Features (3 reviews) - Performance Issues (3 reviews) ### 17. [Blink](https://www.g2.com/products/blink-blink/reviews) Blink is a leading employee experience platform that connects your people to the tools, information, and actions they need to get work done, in one place. Built for frontline and deskless organizations, as well as complex, distributed workforces, Blink bridges the digital divide between desk-based and non-desk employees - connecting every worker to the people, tools, and information they need to do their best work. Acting as a mobile-first digital front door for your workforce, Blink unifies communications, knowledge, and workflows into a single, intelligent layer that drives adoption, productivity, and engagement across your organization. Unlike legacy intranet solutions or standalone communication tools, Blink doesn’t just share information, it helps employees take action. By connecting to your existing systems and surfacing what matters in context, Blink turns fragmented digital experiences into a single, seamless way of working. Unlike legacy intranet solutions or generic messaging tools, Blink is designed specifically for industries where the majority of employees work without a desk: healthcare, transportation, logistics, manufacturing, hospitality, and retail. Employees don't need a company email address or fixed workstation to get started - single sign-on (SSO) authentication and an intuitive mobile interface mean adoption is fast and friction is minimal. Blink brings together communication, access, and action in a single platform: Employee communications - a social-style news feed, priority posts, push notifications, newsletters, and two-way messaging that reaches every employee in real time. Employee intranet - a centralized hub and digital front door giving employees one-click access to documents, policies, HR tools, workflows, and third-party apps. Employee engagement - peer recognition, surveys, onboarding flows, shift scheduling, and AI-powered insights and analytics that help leaders measure and improve engagement before it becomes attrition. Built-in AI enhances search, content creation, and analytics helping employees find answers faster, communicate more effectively, and take action across systems. Blink customers report an average of seven app opens per day per user and a reduction in frontline attrition of up to 25%. The platform achieves a 95% employee activation rate and is trusted by global organizations including McDonald's, Domino's, Nokia, Booking.com, JD Sports, and RATP Dev. Blink is a G2 Leader in Employee Engagement Software and a High Performer in Employee Communications and Employee Intranet. It is also top-rated on Gartner Peer Insights and recognized in the 2025 Gartner® Magic Quadrant™ for Intranet Packaged Solutions, with a 4.7/5 rating across 257+ verified G2 reviews. **Average Rating:** 4.7/5.0 **Total Reviews:** 279 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Web Application:** 9.2/10 (Category avg: 8.9/10) - **Integrations:** 8.4/10 (Category avg: 8.4/10) - **File Sharing:** 8.6/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Blink](https://www.g2.com/sellers/blink) - **Company Website:** https://joinblink.com/ - **Year Founded:** 2015 - **HQ Location:** Boston, MA - **Twitter:** @joinBlink (2,752 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10402501/ (259 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Operations Manager, Assistant Operations Manager - **Top Industries:** Transportation/Trucking/Railroad, Hospital & Health Care - **Company Size:** 49% Enterprise, 41% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (18 reviews) - Communication (14 reviews) - Experience (11 reviews) - Helpful (11 reviews) - Engagement (10 reviews) **Cons:** - Missing Features (10 reviews) - File Sharing Issues (6 reviews) - Lack of Features (6 reviews) - Limited Functionality (5 reviews) - Lack of Notifications (4 reviews) ### 18. [Lark](https://www.g2.com/products/lark-lark/reviews) Lark is an all-in-one collaboration platform for teams looking to streamline workflows and achieve business results faster. With a seamless user experience across desktop and mobile devices, Lark ensures that teams can work efficiently from anywhere. Lark is the super app for work that consolidates chats, workflows, emails, documents, sheets, project management, and meetings in one place. Your team can plan, execute, and sync on work without disruption and focus on what matters to your business. **Average Rating:** 4.5/5.0 **Total Reviews:** 162 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.8/10) - **Web Application:** 8.9/10 (Category avg: 8.9/10) - **Integrations:** 8.4/10 (Category avg: 8.4/10) - **File Sharing:** 9.2/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Lark Technologies](https://www.g2.com/sellers/lark-technologies-ab8d4472-aa71-4552-8d1c-06f9cf7661e6) - **Year Founded:** 2003 - **HQ Location:** Singapore, Singapore - **Twitter:** @lark (474 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/larksuite/ (201 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 48% Small-Business, 31% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (40 reviews) - Features (39 reviews) - Team Collaboration (28 reviews) - Communication (21 reviews) - All-in-one (19 reviews) **Cons:** - Learning Curve (12 reviews) - Integration Issues (9 reviews) - Slow Performance (8 reviews) - Limited Features (7 reviews) - Not Intuitive (7 reviews) ### 19. [Troop Messenger](https://www.g2.com/products/troop-messenger/reviews) The Unified Sovereign Workspace | Troop Messenger: The Secure, AI-Enabled Collaboration Powerhouse for Modern Enterprises. Troop Messenger is a high-performance, enterprise-grade communication and collaboration platform designed for organisations that refuse to compromise between user experience and data sovereignty. While traditional tools lock you into their clouds, Troop Messenger gives you the keys by providing a unified "Command Center" that fits your unique security architecture. The Troop Messenger Difference: - Total Deployment Flexibility: Unlike "SaaS-only" competitors, we offer On-Premise, Private Cloud, and Self-Hosted delivery. Maintain 100% ownership of your organizational intelligence. - AI-Enhanced Productivity: Move beyond simple chat. Use AI-Powered File Summaries to digest long briefings instantly and Smart Suggestions to accelerate team responses. - Unified Enterprise Tools: Consolidate your stack. Seamlessly switch between 1:1 & Group messaging, high-definition video conferencing, screen sharing, all within a single, encrypted interface. - Built for High-Stakes Environments: Engineered for industries requiring strict regulatory compliance (BFSI, Healthcare, Legal, and Tech), ensuring your corporate communication meets the highest global standards without sacrificing speed. Primary Solutions Provided: - Eliminate Tool Fragmentation & Silos: Consolidate chat, video, and task management into one cohesive ecosystem. Leverage robust REST APIs and webhooks to build custom workflows and ensure Troop Messenger integrates seamlessly with your existing enterprise application landscape. - Security at the Forefront: Enable global collaboration with end-to-end encryption, multi-factor authentication, SSO, SAML, user authorisations, and advanced role-based administrative controls (RBAC). - Scalable Efficiency: From agile startups to massive enterprises, Troop Messenger scales with your headcount while keeping your overhead low. Experience why forward-thinking enterprises are migrating to a more secure way to work. **Average Rating:** 4.7/5.0 **Total Reviews:** 89 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10) - **Web Application:** 9.3/10 (Category avg: 8.9/10) - **Integrations:** 8.4/10 (Category avg: 8.4/10) - **File Sharing:** 9.4/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Tvisha Communications Pvt Ltd](https://www.g2.com/sellers/tvisha-communications-pvt-ltd) - **Year Founded:** 2021 - **HQ Location:** Hyderabad, India - **Twitter:** @TvishaT (386 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10350862/ (137 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 46% Mid-Market, 46% Small-Business #### Pros & Cons **Pros:** - Ease of Use (11 reviews) - Security (9 reviews) - Communication (7 reviews) - File Sharing (7 reviews) - Organization (4 reviews) **Cons:** - Lack of Features (5 reviews) - User Interface Issues (4 reviews) - Missing Features (3 reviews) - Integration Issues (2 reviews) - Limited Options (2 reviews) ### 20. [ProofHub](https://www.g2.com/products/proofhub/reviews) Founded in the year 2012, ProofHub is a cloud-based project management and team collaboration platform that is used by teams across the globe. ProofHub is a top-rated work management application that has been designed to help teams in everyday work and is used by over 85,000 teams globally, including Netflix, Google, NASA, Nike, and Trip Advisor. ProofHub is a surprisingly simple yet powerful project management software that provides a consolidated view of tasks and progress. This project management software allows teams to communicate on work from anywhere using any device. With a rich set of features put in one location, this online SaaS tool is designed to help businesses swiftly plan, coordinate, organise, and deliver projects of all sizes. ProofHub is a cost-effective solution utilized by teams and enterprises of all sizes in various sectors. ProofHub can help businesses structure their work process while saving time and resources, with features ranging from task management to time tracking, bespoke workflows to online proofing, and much more. ProofHub offers a plethora of collaboration features such as chat, discussions, announcements, third-party integrations, file transfer, and more. ProofHub has a clean, simple layout with a low learning curve that makes users feel right at home. Apart from English, ProofHub is available in German, Spanish, Portuguese, French, Russian, Italian, Dutch, Chinese (Taiwan), Turkish, and Polish. ProofHub is a cost-effective solution that can be utilized by teams and enterprises in various sectors. ProofHub provides all the features you need to get your work done efficiently, from creating a project to assigning tasks, keeping track of progress, interacting with your team, and ultimately completing your projects on time. **Average Rating:** 4.6/5.0 **Total Reviews:** 106 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.8/10) - **Web Application:** 9.7/10 (Category avg: 8.9/10) - **Integrations:** 8.9/10 (Category avg: 8.4/10) - **File Sharing:** 9.4/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [ProofHub](https://www.g2.com/sellers/proofhub) - **Year Founded:** 2012 - **HQ Location:** Covina, CA - **LinkedIn® Page:** https://www.linkedin.com/company/3216845/ (44 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Marketing Manager - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 52% Small-Business, 41% Mid-Market #### Pros & Cons **Pros:** - Organization (6 reviews) - Project Management (6 reviews) - Task Management (6 reviews) - Team Collaboration (6 reviews) - Ease of Use (5 reviews) **Cons:** - Lack of Intuitiveness (2 reviews) - Not Intuitive (2 reviews) - Budgeting/Accounting Issues (1 reviews) - Bug Issues (1 reviews) - Collaboration Issues (1 reviews) ### 21. [Superworks](https://www.g2.com/products/superworks/reviews) Headline: Transform Your Workplace with Superworks HRMS: Boost Productivity & Employee Happiness About Superworks: Superworks empowers enterprises and SMBs to create thriving, productive workplaces by streamlining HR and operational processes. Our comprehensive Super HRMS suite is designed to simplify complex tasks and boost employee engagement, driving tangible results for your business. Key Features & Benefits: 1. Recruit Top Talent: Streamline your hiring process with our powerful RECRUIT module. From applicant tracking to onboarding, find the perfect candidates faster and more efficiently. This reduces time-to-hire and lowers recruitment costs. 2. Streamlined Employee Lifecycle Management: Manage the entire employee lifecycle from onboarding to offboarding within a single platform. Automate key processes, ensure data consistency, and improve the employee experience. This reduces administrative burden, improves data accuracy, and enhances employee satisfaction throughout their journey with the company. 3. Accurate Attendance Tracking: Simplify attendance management with automated time and attendance tracking. Eliminate manual processes, reduce errors, and gain real-time visibility into employee attendance. This reduces payroll errors, minimizes time theft, and improves workforce management. 4. Effective Field Force Management: Manage your field teams efficiently with our dedicated tools for tracking location, assigning tasks, and monitoring performance. This improves field team productivity, optimizes routes, and enhances customer service. 5. Effortless Payroll: Simplify payroll management with our automated PAYROLL system. Ensure accurate and timely payments, reduce errors, and stay compliant with evolving regulations. This minimizes compliance risks and frees up HR for strategic initiatives. 6. Boost Performance: Drive employee growth and development with our integrated PERFORMANCE management tools. Set clear goals, conduct performance reviews, and provide valuable feedback to maximize individual and team performance. This improves employee engagement, drives performance improvements, and supports career development. 7. Efficient Asset Management: Take control of your company's assets with our ASSETS module. Track inventory, manage maintenance, and optimize asset utilization. This reduces operational costs and improves asset ROI. Seamless Project Management: Manage projects effectively with our integrated PROJECT MANAGEMENT tools. Collaborate seamlessly, track progress, and ensure projects are delivered on time and within budget. This improves project delivery rates and enhances team collaboration. 8. Enhanced Employee Monitoring (Optional - Use with caution and transparency): Gain insights into team activity and productivity with our EMPLOYEE MONITORING features (Note: Ensure compliance with all applicable laws and ethical guidelines). This can help identify productivity bottlenecks and optimize workflows, while ensuring employee privacy is respected. 9. Real-Time Communication: Foster seamless communication and collaboration with our built-in CHAT platform. Connect employees, share updates, and facilitate teamwork. This improves internal communication and strengthens team cohesion. 10. Gather Valuable Feedback: Collect employee feedback with our easy-to-use SURVEY tools. Gain valuable insights into employee satisfaction, identify areas for improvement, and create a more positive work environment. This improves employee morale and drives positive organizational change. Our Commitment: At Superworks, we're committed to providing cutting-edge SaaS solutions that simplify your operations, boost efficiency, and empower your people. We believe that a happy and productive workforce is the key to business success, and our Super HRMS suite is designed to help you achieve just that. Why Choose Superworks? 1. Comprehensive Suite: One integrated platform for all your HR and operational needs. 2. User-Friendly Interface: Easy to learn and use, minimizing training time and maximizing adoption. 3. Scalable Solution: Grows with your business, adapting to your changing needs. 4. Dedicated Support: Our expert team is here to support you every step of the way. **Average Rating:** 4.9/5.0 **Total Reviews:** 188 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10) - **Web Application:** 10.0/10 (Category avg: 8.9/10) - **Integrations:** 10.0/10 (Category avg: 8.4/10) - **File Sharing:** 10.0/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [SUPERWORKS](https://www.g2.com/sellers/superworks) - **Company Website:** https://superworks.com/ - **Year Founded:** 2020 - **HQ Location:** Surat, IN - **LinkedIn® Page:** https://www.linkedin.com/company/78054562 (102 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** HR Manager, Human Resources Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 51% Mid-Market, 48% Small-Business #### Pros & Cons **Pros:** - Ease of Use (81 reviews) - Helpful (45 reviews) - Features (43 reviews) - Efficiency (38 reviews) - Time-saving (37 reviews) **Cons:** - Slow Loading (12 reviews) - Limited Features (11 reviews) - Missing Features (11 reviews) - Chat Application Performance (9 reviews) - Chat Issues (9 reviews) ### 22. [Chanty](https://www.g2.com/products/chanty/reviews) Chanty is an internal communication app designed to connect back-office and frontline staff, ensuring secure, on-the-go access for every employee on any device, anywhere. With Chanty, all your messages, contacts, and tasks are accessible in one place, even without an internet connection. Its straightforward interface makes it fast, easy, and user-friendly, similar to WhatsApp. In addition to offering chats with unlimited history, Chanty provides audio and video calls, screen sharing, project management tools, and integrates with any software you use. Chanty offers highly competitive pricing with no hidden costs. It also emphasizes security with advanced role and permission management, as well as IP Allowlist features. Try Chanty today and enjoy enhanced employee communication! **Average Rating:** 4.4/5.0 **Total Reviews:** 57 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10) - **Web Application:** 9.0/10 (Category avg: 8.9/10) - **Integrations:** 9.2/10 (Category avg: 8.4/10) - **File Sharing:** 9.3/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Chanty](https://www.g2.com/sellers/chanty) - **Year Founded:** 2017 - **HQ Location:** New York , NY - **Twitter:** @Chanty (1,328 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/chanty/ (18 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 47% Small-Business, 32% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (14 reviews) - Task Management (10 reviews) - Communication (9 reviews) - Features (9 reviews) - Team Collaboration (9 reviews) **Cons:** - Missing Features (6 reviews) - Integration Issues (4 reviews) - Lack of Features (3 reviews) - Limited Customization (3 reviews) - Navigation Difficulty (3 reviews) ### 23. [Jostle](https://www.g2.com/products/jostle/reviews) Jostle’s employee success platform is where everyone connects, communicates, and celebrates at work. It’s the heartbeat of our own company and has helped employees in over 1,000 organizations easily belong and contribute, anywhere, anytime. With industry-leading participation rates, we’re putting the joy into work and the life into organizations. **Average Rating:** 4.6/5.0 **Total Reviews:** 221 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Web Application:** 9.2/10 (Category avg: 8.9/10) - **Integrations:** 8.1/10 (Category avg: 8.4/10) - **File Sharing:** 8.7/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Jostle Corporation](https://www.g2.com/sellers/jostle-corporation) - **Company Website:** https://www.jostle.me - **Year Founded:** 2009 - **HQ Location:** Vancouver - **Twitter:** @JostleMe (4,311 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/393050/ (64 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Marketing Manager - **Top Industries:** Non-Profit Organization Management, Construction - **Company Size:** 76% Mid-Market, 13% Small-Business #### Pros & Cons **Pros:** - Ease of Use (16 reviews) - Features (10 reviews) - Team Collaboration (9 reviews) - Communication (8 reviews) - Engagement (7 reviews) **Cons:** - Slow Loading (4 reviews) - Missing Features (3 reviews) - Inefficient Searching (2 reviews) - Login Issues (2 reviews) - Mobile App Issues (2 reviews) ### 24. [Zulip](https://www.g2.com/products/zulip/reviews) Zulip is an organized team chat application for distributed teams. Zulip’s 100% open-source software is available as a cloud service or a self-hosted solution. With conversations organized by topic, Zulip is ideal for both live and asynchronous communication Zulip serves startups, and small and mid-sized businesses, as well as communities with up to tens of thousands of members. It’s used by thousands of organizations around the world. Developed as an open-source project since 2015, Zulip is stewarded and financially supported by a values-driven company designed for long-term sustainable development. **Average Rating:** 4.6/5.0 **Total Reviews:** 112 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Web Application:** 9.2/10 (Category avg: 8.9/10) - **Integrations:** 7.8/10 (Category avg: 8.4/10) - **File Sharing:** 8.5/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Kandra Labs](https://www.g2.com/sellers/kandra-labs) - **Year Founded:** 2016 - **HQ Location:** San Francisco, CA - **Twitter:** @zulip (3,136 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/33312879/ (15 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Professor, Associate Professor - **Top Industries:** Research, Computer Software - **Company Size:** 73% Small-Business, 22% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (32 reviews) - Features (29 reviews) - Organization (26 reviews) - Communication (22 reviews) - Intuitive (16 reviews) **Cons:** - Learning Curve (11 reviews) - Integration Issues (7 reviews) - Not Intuitive (7 reviews) - Missing Features (6 reviews) - Connectivity Issues (4 reviews) ### 25. [ChatWork](https://www.g2.com/products/chatwork/reviews) Chatwork is a comprehensive business communication and collaboration platform designed to streamline team interactions and enhance productivity. By integrating real-time messaging, task management, file sharing, and video conferencing into a single, user-friendly interface, Chatwork eliminates the need for multiple tools, facilitating seamless collaboration among team members. Its intuitive design and robust features make it an ideal solution for organizations seeking to improve internal communication and project management efficiency. Key Features and Functionality: - Chat: Engage in direct messages or group chats, with options to mark important conversations and search messages by keywords. - Task Management: Assign tasks to yourself or colleagues, set deadlines, and track progress to ensure accountability and timely completion. - File Sharing: Upload, preview, and download various file formats, including documents and images, directly within the chat interface. - Video Calling: Conduct face-to-face meetings with group video calls, share screens, and collaborate effectively, even on mobile devices. - Contact Management: Easily add contacts via email or Chatwork ID, manage invitations, and organize your network efficiently. - Notifications: Customize notifications with on-screen alerts, sound, and email options to stay informed about important updates. - User Management: Add new users, manage member information, and organize groups to maintain a structured communication environment. Primary Value and Solutions Provided: Chatwork addresses common challenges in workplace communication by reducing reliance on emails and meetings, thereby saving time and enhancing collaboration. Its integrated task management ensures that responsibilities are clearly defined and monitored, preventing oversights. The platform's secure environment, with features like SSL encryption and AES256 file encryption, ensures that all communications and data remain protected. By offering a centralized hub for messaging, task tracking, file sharing, and video conferencing, Chatwork simplifies workflows and fosters a more connected and efficient team dynamic. **Average Rating:** 4.3/5.0 **Total Reviews:** 75 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10) - **Web Application:** 9.0/10 (Category avg: 8.9/10) - **Integrations:** 8.3/10 (Category avg: 8.4/10) - **File Sharing:** 9.2/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [ChatWork](https://www.g2.com/sellers/chatwork) - **Year Founded:** 2004 - **HQ Location:** Tokyo, Japan - **Twitter:** @chatwork_en (923 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1187675/ (171 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 46% Small-Business, 32% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (15 reviews) - Communication (13 reviews) - Setup Ease (11 reviews) - File Sharing (8 reviews) - Simple (7 reviews) **Cons:** - Integration Issues (7 reviews) - Limited Features (6 reviews) - Limited Customization (5 reviews) - Missing Features (5 reviews) - Limited Options (3 reviews) ## Parent Category [Internal Communications Software](https://www.g2.com/categories/internal-communications) ## Related Categories - [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) - [Employee Intranet Software](https://www.g2.com/categories/employee-intranet) - [Project Collaboration Software](https://www.g2.com/categories/project-collaboration) --- ## Buyer Guide ### What You Should Know About Business Instant Messaging Software ### What is Business Instant Messaging Software? Business instant messaging software provide users with instant messaging platforms that allow direct and group messaging capabilities within an organization. These tools aim to facilitate quick conversations between team members. Business messaging tools make communicating with coworkers as easy as chatting with friends on social media or via text. Most business instant messaging options include emoji and GIF capability to promote authentic and natural conversation within the workplace. Key Benefits of Business Instant Messaging Software - Offer instant communication capability between team members - Allow teams to connect regardless of location - Make messages easily searchable - Provide a less formal virtual space for team communication - Connect an organization horizontally and vertically ### Why Use Business Instant Messaging Software? Most modern businesses leverage some type of business instant messaging software. They provide a cornucopia of benefits, making them a mainstay of the modern software stack. **Rapid —** Business messaging tools support employees by bringing instant messaging to a workforce. Teams can rapidly communicate with one another, facilitating collaboration between remote employees, across teams, or across offices. **Informal —** Email etiquette is notoriously difficult to master and can feel unnecessarily formal for simple questions. Business messaging tools allow teams to toss out overly professional decorum and focus on content over etiquette. **Mobile —** All competitive business instant messaging products tout a robust, intuitive mobile application to pair with their desktop offering. Today, business requires people to reachable to support their peers at all times. Business instant messaging platforms are easy to use at work and on the go. **Adoptable —** Instant messaging feels natural for most users at this point. Millennials now constitute the bulk of the workforce, and business instant messaging software is a natural step for this generation. Adoption rates are high since business messengers feel familiar. ### Who Uses Business Instant Messaging Software? Organizations across industries use business instant messengers to connect their employees. The software equips users with a quick, streamlined method of communicating with peers for all topics These platforms provide a time-effective alternative to passive mediums such as email or intrusive in-person meetings. The benefits provided by business instant messaging software are useful to businesses of any size—from three people to 3,000 people. Whether coordinating shifts in a university’s psychology lab or meetings in a Fortune 500 company, efficient communication is paramount. ### Kinds of Business Instant Messaging Software **Stand-alone —** Many business instant messengers are stand-alone products integrations. Dedicated business instant messaging tools sometimes provide additional features like video conferencing, limited VoIP capability, and employee directories to create a comprehensive communication hub. **Embedded —** Instant messaging might come as an additional feature in other types of software or larger collaboration suites. Business instant messaging functionality is often found in [employee intranet software](https://www.g2.com/categories/employee-intranet), [employee engagement software](https://www.g2.com/categories/employee-engagement), or virtual workspaces. Other types of communication software, like [video conferencing software](https://www.g2.com/categories/video-conferencing), can also provide instant messaging. **Industry-specific —** Some business instant messengers are built for specific industries with their unique needs in mind. For example, business instant messaging tools for manufacturing and field service will often include [push-to-talk (PTT) software](https://www.g2.com/categories/push-to-talk-ptt) built in so remote employees have multiple instant communication channels. There are also [clinical communication and collaboration platforms](https://www.g2.com/categories/clinical-communication-and-collaboration) and [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) built specifically for health care organizations. These platforms take patient confidentiality into consideration. Some popular, generalized business messengers have started to create industry-specific solutions or build compliance into their product so they’re available for specific industries. ### Business Instant Messaging Software Features Business instant messaging software share a few basic features across all products. As the space continues to become more competitive, some vendors have added additional communication and productivity features to help their product stand out. **Instant messaging —** Instant, direct messaging is the main feature of business messenger applications. Users can instantly send direct or group messages. Depending on the administrator’s permissions, additional groups can be made by users or administrators. **Status updates —** Users can leave a status attached to their profile to indicate their availability. **Activity feed —** An activity feed is available to update users on new direct messages sent to them or new messages in groups. The feed will sometimes present replies to posts made by the user. **Notifications —** Business messaging tools provide notifications when a user receives a direct message or a message is posted in a group. Additionally, users can turn notifications off or set certain permissions for notifications. **Emojis —** Business messaging apps will often come loaded with emojis. Some applications even allow users to create their own. **Search —** A search bar enables users to use keywords to easily find old messages. **File sharing —** One of the main benefits of business messaging is the ability to easily and quickly share files and documents. Users can send links to documents hosted in the cloud or attach files saved on a desktop. Some tools even integrate with file repositories for streamlined file sharing. **Surveys and polls —** Business messengers often provide simple survey and polling features allowing users to rapidly make decisions within the app. #### Additional Business Instant Messaging Features **Conferencing —** There has been increased effort to include audio and video conferencing functionality within business instant messaging products. When users can quickly move between text-based and audio-based communications, problems are resolved and questions are answered more efficiently. **Knowledge base integration —** Some knowledge management tools serve as connectors between business instant messaging apps and knowledge bases. This type of integration attaches questions to answers then sends both to a searchable knowledge base. **Automatic translation —** Some business messaging applications can automatically translate messages from one language into another via [machine translation software](https://www.g2.com/categories/machine-translation). **Screen sharing —** Business messengers with video conferencing capability often allow screen sharing between conference participants. **AI assistants —** AI assistants are sometimes included in business messaging apps. They guide users to behaviors based on the messages they’ve sent. For example, if a user types to another that they need to meet at a certain date or time, an embedded AI assistant can open a prompt for the user to add an event to their calendar. ### Trends Related to Business Instant Messaging Software **Addition of conferencing features —** Traditionally, businesses relied on one tool for instant messaging and another for video and audio conferencing. This was beneficial since conferencing often includes external entities without access to internal tools. However, more businesses are recognizing the benefits of video conferencing and VoIP for internal use cases. It’s inconvenient for users having a conversation in one application to move to another, even if it would be a more fruitful exchange if they did so. Subsequently, more businesses are looking for instant messaging tools that provide avenues for voice and video conferencing. More business messengers include video conferencing and VoIP capability in their offering, albeit not the best of breed since they’re not the main feature of the product. This may change as more vendors prioritize audio and video conferencing within their products. ### Potential Issues with Business Instant Messaging Software **Contextual inappropriateness —** The convenience of instant messaging in the workplace is often a boon. As useful as business instant messaging software is, it is not always the most efficient or appropriate channel for certain situations. Problems can arise when individuals haven’t created clear distinctions for when it is appropriate to use a business messenger over email or another communication channel. While one-line emails could easily be relayed in an instant messenger, long-form messages with potential external participants aren’t appropriate on a business instant messaging platform. This potential problem can be avoided with the implementation of clear guidelines identifying which communication channels should be used in a given situation. Businesses and organizations should include these guidelines in their onboarding and training process and make them available in a knowledge base for reference. Individuals who don’t use the appropriate channels should be gently reminded to break these habits. ### Software and Services Related to Business Instant Messaging Software [**Productivity bots**](https://www.g2.com/categories/productivity-bots) **—** There are productivity bots built for specific instant messaging software to extend their functionality. Productivity bots can serve as AI assistants if a product doesn’t have one embedded, or provide helpful features that aren’t otherwise available to users on the native platform. For example, productivity bots can add polls or surveys to products that don’t offer them natively, or connect the app to other tools. [**Employee intranet**](https://www.g2.com/categories/employee-intranet) **—** Some employee intranet solutions provide a business instant messaging tool within their product. If one isn’t provided, products often integrate with other popular business messaging options to fill this gap. Users benefit from having instant messaging tools deployed within their intranet since the intranet can serve as a consolidated collaboration and communication suite. --- ## Frequently Asked Questions ### How can I measure the ROI of a Business Instant Messaging tool? To measure the ROI of a Business Instant Messaging tool, consider factors such as increased productivity, reduced email volume, and improved team collaboration. For instance, tools like Slack and Microsoft Teams are noted for enhancing communication efficiency, with users reporting time savings of up to 30%. Additionally, assess the cost savings from reduced travel and meeting times, as well as the impact on employee satisfaction and retention. Tracking these metrics against the total cost of ownership will provide a clearer picture of ROI. ### How does user experience differ among popular Business Instant Messaging tools? User experience among popular Business Instant Messaging tools varies significantly. Slack is highly rated for its user-friendly interface and extensive integrations, scoring an average of 4.7/5. Microsoft Teams, while also favored for its collaboration features, has a slightly lower rating of 4.5/5, with users noting a steeper learning curve. Zoom Chat is appreciated for its simplicity and video integration, achieving a score of 4.6/5. Discord, primarily used by gaming communities, has a unique appeal with a rating of 4.4/5, focusing on community engagement rather than traditional business features. ### How do pricing models vary across different Business Instant Messaging platforms? Pricing models for Business Instant Messaging platforms vary significantly. For instance, Slack offers a freemium model with paid plans starting at $6.67 per user per month, while Microsoft Teams is included with Microsoft 365 subscriptions, which start at $5 per user per month. Zoom Chat provides a free tier, with paid plans beginning at $14.99 per user per month. Discord is free for basic use, with a premium subscription at $9.99 per month. These variations reflect different strategies, catering to diverse user needs and organizational sizes. ### How do user reviews reflect the reliability of Business Instant Messaging solutions? User reviews indicate that reliability in Business Instant Messaging solutions is often assessed through uptime ratings and user satisfaction scores. For instance, Slack has a high reliability rating of 92%, with users praising its consistent performance and minimal downtime. Microsoft Teams follows closely with an 89% reliability score, noted for its integration capabilities and stability. Zoom Chat, while slightly lower at 85%, is recognized for its quick response times and effective troubleshooting. Overall, these ratings reflect users' confidence in the reliability of these platforms. ### How scalable are Business Instant Messaging tools for growing teams? Business Instant Messaging tools are generally highly scalable for growing teams, with many products offering features that support large user bases and integrations with other tools. For instance, Slack is noted for its ability to handle thousands of users and channels, while Microsoft Teams provides robust scalability with its integration into the Office 365 ecosystem. Other tools like Discord and Mattermost also emphasize scalability, allowing for extensive user management and customization. User reviews highlight that these platforms maintain performance and usability even as team sizes increase. ### How secure are Business Instant Messaging platforms in protecting sensitive information? Business Instant Messaging platforms generally prioritize security, with many offering end-to-end encryption, two-factor authentication, and compliance with industry standards such as GDPR and HIPAA. For instance, Slack and Microsoft Teams are noted for their robust security features, including data encryption in transit and at rest, while Zoom Chat emphasizes secure messaging with advanced encryption protocols. User reviews highlight that platforms like Mattermost and Rocket.Chat provide customizable security settings, allowing organizations to tailor their security measures to specific needs. Overall, users express confidence in the ability of these platforms to protect sensitive information. ### What are common use cases for Business Instant Messaging in organizations? Common use cases for Business Instant Messaging in organizations include real-time team collaboration, where tools like Slack and Microsoft Teams facilitate instant communication and file sharing. These platforms are also utilized for project management, enabling teams to track progress and updates efficiently. Additionally, they serve as a means for remote work support, allowing employees to stay connected regardless of location. Enhanced customer support is another use case, with tools like Discord and Flock enabling quick responses to client inquiries. ### What are the best practices for onboarding teams to a new Business Instant Messaging platform? To effectively onboard teams to a new Business Instant Messaging platform, prioritize clear communication of the platform's features and benefits, provide comprehensive training sessions, and encourage team collaboration through initial group chats. Utilize user-friendly interfaces and integration capabilities to ease the transition. Regular feedback loops can help address concerns and improve user adoption. Platforms like Slack, Microsoft Teams, and Discord are noted for their intuitive onboarding processes, with users highlighting the importance of support resources and community engagement in facilitating smooth transitions. ### What are the key features to look for in a Business Instant Messaging tool? Key features to look for in a Business Instant Messaging tool include real-time messaging capabilities, file sharing options, integration with other software, user-friendly interface, and robust security measures. High user ratings highlight the importance of mobile accessibility and customizable notifications. Additionally, features like video conferencing and team collaboration tools are increasingly valued, as they enhance communication efficiency. Tools such as Slack, Microsoft Teams, and Discord consistently receive positive feedback for these functionalities, making them strong contenders in this category. ### What are the most common challenges when implementing a Business Instant Messaging solution? Common challenges when implementing a Business Instant Messaging solution include user adoption resistance, integration with existing tools, and ensuring data security. Many users report difficulties in getting team members to switch from traditional communication methods, which can hinder overall effectiveness. Integration issues arise when the messaging platform does not seamlessly connect with other software, leading to workflow disruptions. Additionally, concerns about data privacy and compliance are prevalent, as organizations seek to protect sensitive information shared through these platforms. ### What integrations should I consider for my Business Instant Messaging solution? When selecting a Business Instant Messaging solution, consider integrations with tools like Slack, Microsoft Teams, and Zoom, which are frequently highlighted for enhancing collaboration. Additionally, integrations with project management software such as Trello and Asana are valued for streamlining workflows. CRM integrations, particularly with Salesforce and HubSpot, are also essential for maintaining customer relationships. These integrations are commonly mentioned in user reviews, emphasizing their importance in creating a cohesive work environment. ### What level of customer support is typically offered by Business Instant Messaging providers? Business Instant Messaging providers typically offer varying levels of customer support, with many users highlighting the importance of responsiveness and availability. For instance, Slack users often appreciate the 24/7 support and extensive online resources, while Microsoft Teams users note the integration of support within the Microsoft ecosystem, which includes a robust help center. Zoom Chat users frequently mention the effectiveness of live chat support during business hours. Overall, customer support quality can range from basic email support to comprehensive 24/7 assistance, depending on the provider.