Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Simple + Great UX"
5/5
What do you like best about SambaSafety?

The user interface is easy to navigate through. The color-coding and organizational toggles make tracking expired MVRs very easy to do. I like that you can quickly find what you need! Review collected by and hosted on G2.com.

What do you dislike about SambaSafety?

To my knowledge the "settings bar" doesn't appear for a non-admin user which can make things a little confusing, but their customer support is very quick and helpful. Review collected by and hosted on G2.com.

Response from Jessica Bramall of SambaSafety

Thank you for sharing your thoughts on SambaSafety. It's great to hear that you find our user interface easy to navigate. We designed our platform with our customers' needs in mind and are thrilled to hear that it's working well for you.

We also appreciate your feedback and have shared your thoughts with our Product Team for future enhancements. Please let us know if you have any additional questions or comments. We're here to help!

SA
Sharon A.
Mid-Market (51-1000 emp.)
"SambaSafety is like a part of my company"
4.5/5
What do you like best about SambaSafety?

The upside is they are a helping hand keeping track of MVR reports, sending alerts when there are problems and short cutting my procedures with efficiency. Review collected by and hosted on G2.com.

What do you dislike about SambaSafety?

Nothing. Everything works pretty well and I have no issues. Review collected by and hosted on G2.com.

Response from Jessica Bramall of SambaSafety

Thank you for your review, Sharon! We're glad to hear that you find SambaSafety to be a helpful tool in managing MVR reports, providing alerts for any issues and streamlining your processes. We appreciate your feedback, and if you have any further comments or suggestions, please let us know!

Verified User in Telecommunications
AT
Verified User in Telecommunications
Mid-Market (51-1000 emp.)
"Great Company"
3.5/5
What do you like best about SambaSafety?

Reliability. Thoroughness. Effectiveness. Review collected by and hosted on G2.com.

What do you dislike about SambaSafety?

They cant pull MVRs from Puerto Rico and the lag between counties that still use a paper system increase hiring wait times. Review collected by and hosted on G2.com.

Response from Jessica Bramall of SambaSafety

Thank you for your feedback! We are glad you are finding such great value in our platform's reliability and effectiveness. We have also shared your thoughts with our Product Team for future enhancements as we look to expand our services. The frequency in which we receive data depends on the state and can vary based on their ability to deliver it. We do pride ourselves on our ability to get the information the state provides directly to our customers as soon as we receive it. If you have any future comments or feedback for our team, please let us know!

YR
Yohana R.
Mid-Market (51-1000 emp.)
"Easy to use!"
5/5
What do you like best about SambaSafety?

I love the simplicity of adding a new employee to track. MVR's are completed in less than 24 hours. Review collected by and hosted on G2.com.

What do you dislike about SambaSafety?

It doesn't let you update expired licenses. Review collected by and hosted on G2.com.

Response from Jessica Bramall of SambaSafety

Thank you for sharing your experience with SambaSafety! We're glad to hear that you appreciate the simplicity of adding new employees, the quick turnaround time for completing MVRs and the ability to stay on top of license status changes and maintain compliance.

We've taken note of your feedback about updating expired licenses and have shared your thoughts with our Product Team for future enhancements.

Should you have any further feedback or questions, please don't hesitate to reach out!

Verified User in Building Materials
AB
Verified User in Building Materials
Mid-Market (51-1000 emp.)
"SambaSafety has been a lifesaver"
5/5
What do you like best about SambaSafety?

I love that we can get alerts so quickly on changes that occur on our drivers MVR's. Review collected by and hosted on G2.com.

What do you dislike about SambaSafety?

The only downside that I can think of is the reporting doesn't have some filters that would be helpful when pulling information for reporting. Review collected by and hosted on G2.com.

Response from Jessica Bramall of SambaSafety

Thank you for sharing your positive experience with SambaSafety! We are happy to hear that you find value in our timely alerts. Our solution ensures that you can receive and act on these crucial updates ASAP. This provides you with a significant advantage in terms of proactively managing potential issues and maintaining the safety and compliance of your fleet.

We aim to provide efficient workflows that satisfy our customers' needs, but also understand that each customer may have unique processes and preferences when it comes to specific functionalities in our system. We appreciate your feedback about our reporting capabilities and have shared your thoughts with our Product Team for future enhancements.

We are grateful for the opportunity to help enhance your safety program. If you have any further feedback or inquiries, please reach out!

Sandy T.
ST
Sandy T.
Risk Insurance Coordinator
Enterprise (> 1000 emp.)
"Samba Safety is a valuable partner"
3.5/5
What do you like best about SambaSafety?

We started using Samba Safety to monitor our MVR process. Their onboarding was fantastic. Traning was great. The website is very easy to use. Review collected by and hosted on G2.com.

What do you dislike about SambaSafety?

Their customer service department is not great. No real person to speak to. If you call, you get a message to go to the website to submit a ticket. Then you just have to wait till they get back to you. Review collected by and hosted on G2.com.

Response from Jessica Bramall of SambaSafety

Hi Sandy! Thank you for taking the time to share your valuable feedback with us. We're thrilled to hear that you had a positive onboarding experience and find our website easy to navigate.

We sincerely apologize for any inconvenience you experienced with our customer service department. Submitting tickets online allows us to ensure the most appropriate rep is assigned to your inquiry, which results in a quicker and higher quality response. If you would like our reps to call you rather than email in the future, please feel free to let us know; we are more than happy to use your preferred method of communication.

If you have any further comments or concerns, please don't hesitate to reach out to us!

LS
livia s.
Mid-Market (51-1000 emp.)
"Satisfied customer"
4/5
What do you like best about SambaSafety?

the website and instant results- very user friendly Review collected by and hosted on G2.com.

What do you dislike about SambaSafety?

at times i've had difficulties signing on and had to contact their customer service Review collected by and hosted on G2.com.

Response from Jessica Bramall of SambaSafety

Hi Livia! Thank you for sharing your feedback with us! We've put a lot of effort into designing our platform to be as easy to use as possible, so it's wonderful to hear that it's working for you.

We are sorry to hear about your difficulty in accessing our platform. We're passionate about data privacy and have implemented industry best practices to ensure client security. If you continue to have trouble, please reach out to your account manager or success@sambasafety.com for help.

Thank you for choosing SambaSafety as your partner in driver safety management. If you have any further feedback or suggestions for us, please don't hesitate to reach out. We're always here to listen and help in any way we can.

Verified User in Package/Freight Delivery
AP
Verified User in Package/Freight Delivery
Small-Business (50 or fewer emp.)
"Great way to monitor your drivers."
4.5/5
What do you like best about SambaSafety?

Having a single source to monitor all my drivers and have the ability to receive notifications when violations happen that we are not aware of. Review collected by and hosted on G2.com.

What do you dislike about SambaSafety?

Notifications of violations can take longer to receive. Review collected by and hosted on G2.com.

Response from Jessica Bramall of SambaSafety

Thank you for your review! We are proud to provide you with a solution that streamlines your processes and improves your visibility into driver risk. Thank you for providing feedback on our monitoring capabilities, your thoughts have been shared with our Product Team. The frequency in which we receive data depends on the state and can vary based on their ability to deliver it. We do pride ourselves on our ability to get the information the state provides directly to our customers as soon as we receive it. We value your input, so please feel free to share any further suggestions or comments you may have.

Verified User in Government Administration
AG
Verified User in Government Administration
Enterprise (> 1000 emp.)
"Samba provides a simple way to get complex information in a timely manner"
3.5/5
What do you like best about SambaSafety?

Samba provides information we use to ensure our employees are in compliance with the law. The alerts and ease of access make finding out the status of a driving license simple Review collected by and hosted on G2.com.

What do you dislike about SambaSafety?

The downside of Samba appears to be in how our state (Ohio) reports in the information. Specifically, the information seems to come randomly and not in an orderly manner nor at the same time each month Review collected by and hosted on G2.com.

Response from Jessica Bramall of SambaSafety

Thank you for sharing your valuable feedback! We truly appreciate your recognition of how our platform helps ensure your employees' compliance and eligibility to drive.

We have shared your thoughts with our Product Team for future enhancements. While we aim to bring as much efficiency to the MVR process as possible, the frequency in which we receive data depends on the state and can vary based on their ability to deliver it. We do pride ourselves on our ability to get the information the state provides directly to our customers as soon as we receive it.

We are grateful for the opportunity to support you in streamlining your compliance processes and providing an efficient solution tailored to your needs. If you have any further feedback or questions, please feel free to reach out. We're here to assist you in any way we can.

Verified User in Construction
AC
Verified User in Construction
Enterprise (> 1000 emp.)
"Samba Recommendation"
5/5
What do you like best about SambaSafety?

The ease of use of the program, the ability for the program to scale up depending on my companies needs Review collected by and hosted on G2.com.

What do you dislike about SambaSafety?

That I cant contact the customer service department via a telephone call, i can only reach them via email Review collected by and hosted on G2.com.

Response from Jessica Bramall of SambaSafety

We sincerely appreciate your feedback regarding SambaSafety! We're happy to hear that you find our program user-friendly and adaptable to your company's needs.

We do want to apologize for any inconvenience you may have encountered with our customer success process. Our online process works to ensure that the most suitable representative is assigned to address your inquiry promptly and with the utmost quality. If you prefer to receive a phone call follow-up upon submitting your inquiry, please let us know. We will gladly accommodate your preferred method of communication.

We are delighted to be of benefit to you in meeting compliance standards and supporting your overall operations. Should you have any further feedback or questions, please contact our team. We're here to assist you in any way we can.