For working with large numbers of similar skus, Salsify streamlines the entire process. Review collected by and hosted on G2.com.
The Digital asset platform and process can be improved. And they do not have every retailer available (No Home Depot Canada, etc.) Review collected by and hosted on G2.com.
All the necessary fields, easy to use, stores data Review collected by and hosted on G2.com.
I wish it had a more robust search functionality. I wish there were more automatic ways of ensuring it stays up-to-date. Review collected by and hosted on G2.com.
This is one area I would give kudos: The user interface and ability to manage SINGULAR products is effective, better than building and maintaining SKUs directly in our eCommerce system Review collected by and hosted on G2.com.
The system doesn't do 80% of what we were promised when sold the platform as a solid PIM/PXM option to interface and feed our BigCommerce platform. If you use product families, variants, custom attributes, or anything outside of a VERY vanilla B2C feature set with extremely well-defined endpoints that happen to align with the stock fields in Salsify, THIS SOFTWARE IS NOT FOR YOU... RUN AWAY! Review collected by and hosted on G2.com.
Update, 2/15/21:
We listened! Thank you for your feedback. We heard from customers like you that our connector to BigCommerce's v2 API was too limited in its capabilities. So we recently launched a connector that takes advantage of the further flexibility that BigCommerce's v3 API enables, including fields for product families, variants, custom and meta attributes, and more. In addition, the connector supports publishing videos and enhanced content.
Thank you again for this helpful feedback. We will continue to develop our products to help our customers win on the digital shelf.
If you have any questions about the update, as always please reach out to us at product@salsify.com
-Jason
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Hi there - thank you for taking the time to write a review and for your candid feedback. We’re sorry to hear about your difficulties with our BigCommerce connection. Connections to other platforms is an important part of the value we bring to customers. We want to make sure each and every customer is having an excellent experience in both setting them up and ensuring that the right product information is being fed to them, so feedback like yours is incredibly important.
We also wanted to let you know that we have a number of important updates to our BigCommerce connection launching in the coming months which we are confident will make your experience a lot better. If you have any questions about them, or would like to provide more feedback, please don’t hesitate to reach out to us at product@salsify.com.
Thanks,
Jason
Director of Communications at Salsify
Hi, Kristen! We want to thank you for leaving your in-depth review for Salsify. We are proud to receive your 10/10 rating and appreciate your detailed feedback about the benefits and areas for improvement. Our team is always available if you have any questions or additional feedback (support@salsify.com). Have a wonderful day!
Salsify has many features that has helped our organization to have one source for data and for the organization to become efficient in the every changing digital world. Salsify allows me to keep track of the information and to know what’s missing from specific products. It is intuitive and user-friendly product. The team behind Salsify is great to work with, they are always open to new ideas. Review collected by and hosted on G2.com.
Digital asset management (DAM) has room for improvement. However, salsify is always willing to listen and always working on improvements for their customers. Review collected by and hosted on G2.com.
Hi, April! We appreciate your detailed feedback and are happy to have helped your team maximize efficiency. We will keep your comments in mind. Please feel free to reach out to our team with any questions or additional feedback (support@salsify.com). Have a great day!
I like the ability to customize information and The properties to specific channels and retailers. Not only that, it is easy to do. Creating these channels has helped organize and push our content to valuable retailers. We also love the Amazon analytics that help us with diagnostics for Amazon sales such as PPM, LBB, and other availability issues. Review collected by and hosted on G2.com.
There are no dislikes for the platform. We like the ability to share feedback with Salsify to feed our needs. Review collected by and hosted on G2.com.
Custom readiness reports have proved to offer the greatest time savings for us, as it allows us to easily meet the demands of any retailer (no matter how difficult). Review collected by and hosted on G2.com.
Salsify tends to be slow to update direct connections and we've often seen that API connections aren't up to date. We've experienced this with the BigCommerce and GDSN connections, where publication failed because the channels were not current with the latest partner requirements. Review collected by and hosted on G2.com.
It was easy to sort and filter products, bulk edit, and had a ton of options for converting digital assets. It would crop, change file types, resize, etc all in bulk. You can set up custom templates for your customers so the data is always pulled into the right template, since no one uses the same product information format.. It was easy to export data into different formats and templates, or directly publish data to connected customers, such as Amazon. Review collected by and hosted on G2.com.
The onboarding processes was long. You really need to dedicate the time and resources to setting this up and getting the information correctly imported into Salsify. If you don't follow along each week, and have your information gathered, then it makes it difficult to learn in a hands-on matter. When we did onboarding, we had over 3,000 SKUs and the information was not at all centralized, so we were very behind trying to gather all the pieces and figure out the best processes among all the users. Review collected by and hosted on G2.com.
It's a great all-in-one spot to store product information. It is easy to find data within Salsify, verses having to search through SAP, or another ERP you may be using. It's all tied to the SKU, so you don't need to view multiple screens or menus to see the inforamtion. I like how it's tied to other e-retailers, such as Amazon, and can automatically publish updated and new product information to the platforms.You can also tie it into your website so that data is automatically refreshed as well. It's great being able to update it in one spot and having it disseminate to the other channels. I also like how it can convert image files into various sizes and color formats, etc. Review collected by and hosted on G2.com.
It can be a bit cumbersome to learn. I didn't find the onboarding particularly amazing, but they are all very nice to work with. It's a long onboarding process, but you really need to dedicate the time and resources to implementation. If you are going from no product management system it takes a lot of effort to get the data into one centralized area, and get it imported. It's also a little cumbersome to tie images to each SKU. I had 3,000+ SKUs and each SKU had at least one image, typically hey had 3 to 5 images each. You use a spreadsheet to tie the image files to the SKUs so it is not an easily visual way to know which file goes with which SKU. Review collected by and hosted on G2.com.
Salsify is a great platform to use and catalog assets organized by SKU. It has helped our organization streamline the sharing of digital assets company-wide and with outside vendors. Review collected by and hosted on G2.com.
It could be our implementation but with the way our feeds come into Salsify it is a chaotic mess with empty products and missing information. The feeds coming in from Magento have created a lot of redundancies and duplicate products. Review collected by and hosted on G2.com.