Salsify Product Experience Management Platform

Salsify Product Experience Management Platform

4.4
(87)
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Salsify combines the power of product content management, a broad commerce ecosystem, and actionable insights — empowering brands to deliver compelling shopping experiences for consumers across every digital touchpoint.

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Brandon C.
Validated Reviewer
Verified Current User
Review Source

"The Best Product Manager"

What do you like best?

Everything about Salsify is amazing. From the staff, to the platform itself -- it has revolutionized our business and changed the way our departments flow for the better.

What do you dislike?

I wish there were a few more super-user (developer) tools that can be used for those who could. It would allow for some pretty amazing customizations.

Recommendations to others considering the product:

Whenever you're switching, make sure you create a sort of roadmap of exactly how you're going to tackle sending all of your product data to Salsify. It will make it so much easier to transition!

What problems are you solving with the product? What benefits have you realized?

Before Salsify, our product creation and syndication process was extremely slow, sometimes taking anywhere from 2-6 weeks before the products would be fully enriched with data and added to websites. Now, we have products created in as little as an hour, with syndication occurring the same day. It's decreased our time to market tremendously which has resulted in greater sales!

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Michael B.
Validated Reviewer
Verified Current User
Review Source

"Complete management of your product catalog"

What do you like best?

It seems quite useful to be able to change the size and name of the images in real time, since this saves us a lot of editing time and we can manage the modifications of different products at the same time.

The digital catalogs allow to share products indicated for them with different groups of clients. They are easy to use and modify.

It is quite easy to export and import a large amount of information that you have in other platforms or files, which allows you not to waste time entering all the information again, but in a few clicks you can have all the information available within the platform.

What do you dislike?

A broader and deeper tutorial would be something that could increase in future updates. Salsify is a really big software that allows you to control and manage products, statistics, clients and all this must be explained in a deeper way because you can take several days to fully understand its operation.

Sometimes some elements of the user interface are not fully loaded and must be updated again. It is a rare mistake but it has happened to me once.

Recommendations to others considering the product:

If you have a wide catalog of products, clients and information, Salsify can help you manage it more easily than you would do manually. This time saving and increased profitability in the sales area is positive.

What problems are you solving with the product? What benefits have you realized?

The products we have within the Salsify platform are managed better thanks to the digital catalog and the ease to import any product and information that we need to put into the software.

We control more efficiently the statistics we obtain from our products. We can review and update the products depending on the profitability that we are obtaining from them or from the group of clients to which we want to adapt said product.

What Product Information Management (PIM) solution do you use?

Thanks for letting us know!
Martha G. G.
Validated Reviewer
Verified Current User
Review Source

"Good tool, for all types of online stores."

What do you like best?

Salsify is an ideal complement to any online store, thanks to its versatility with all types of businesses, this tool allows the management of all types of digital files, so that purchases and sales are carried out in a simpler way for both parties, for online store managers it is ideal, thanks to its ease, to import all kinds of content and adjust them to the products that are desired to offer in the most appropriate way, detailing the information of each one in the best way, so that Customers, can see the best possible information of each article.

What do you dislike?

this tool has too much information, sometimes, it is overwhelming so many tools, that being honest, I do not know what its use is, I always use the same tools and with that it goes well, a more detailed information is needed, on the use of all the components that Use this application, to know if you can give them a real use.

What problems are you solving with the product? What benefits have you realized?

I can create a range of digital catalogs, with all kinds of multimedia content, which helps me to have the projects that I want to create better organized, and with all kinds of necessary information, I can link the information of many producers with different retail stores, for Obtain a complete market information, and offer the best offers online, at our site.

Sai Gireesh P.
Validated Reviewer
Verified Current User
Review Source

"One Stop PIM Solution"

What do you like best?

The user friendly interface and the huge scope of the software. The cross platform integration and the availability of APIs makes it a great software for every e-commerce based company to have. Maintaining a one-stop data warehouse, creating instant product catalogs and managing digital assets are a piece of cake, now. Thank you, Salsify !

What do you dislike?

Nothing in particular, as of now; however the bulk edits can be made a little more easier by enabling a horizontal approach also in addition to the vertical one.

Recommendations to others considering the product:

Like earlier mentioned, Salsify should work on more formulas and also continue to improve the scope of Salsify Labs

What problems are you solving with the product? What benefits have you realized?

Managing the entire product feed of the company I currently work for. Previously, the feed was site specific and instant updates were time consuming. After Salsify, we hope to significantly reduce the time we take to update info or add new products. Also, the consumer insights and analytics will play an important role in improving our service and increasing our sales.

Rachel P.
Validated Reviewer
Verified Current User
Review Source

"We find new uses for Salsify every week"

What do you like best?

This software is extremely powerful, we find new ways to use it to support our digital marketing and eCommerce site management each week. Dynamic lists of products that power alerts and workflows have reduced the time it takes to manage many manual processes. The support staff is the best of breed. They are responsive knowledgeable engineers and will work through complicated requests.

What do you dislike?

There is a slight learning curve when it comes to using logic statements in some of the export functions, but they have great documentation.

Recommendations to others considering the product:

crawl, walk, run. Start with the basics, get used to the tool, then start adding in more complex uses. You learn more each month which allows you to use it strategically for long-term. You want your implementation t be scaleable. Learn the system before you start to train other departments.

What problems are you solving with the product? What benefits have you realized?

Digital Asset Management, Data syndication. We have a better product data repository using parent child relationships, it has allowed us to clean up missing dimensions and attach marketing copy for better item level data. We have set up "alerts" to tackle a variety of scenarios that need manual attention. The sales team uses the interactive digital catalogs. We have realized the benefit of having product information readily available in various business uses and departments (No more Vlookups!).

Rachel D.
Validated Reviewer
Verified Current User
Review Source

"Discovering Salsify"

What do you like best?

Salsify is very intuitive. I'm used to accessing the back-end of a database, not the User Interface, but this has been a very easy transition. But maybe my favorite thing about Salsify is the Support Team. They're very responsive, very helpful, and great on the follow-up.

What do you dislike?

There are still some glitches to be worked out, and I'd like to have more control over things. I'd like the relations tab to do more than just be a click-through to related products. It would be nice to be able to bulk edit, or make lists. I'd also like control over the target display name in related products. Or just another way of linking more products together other than parents --> children.

Recommendations to others considering the product:

With its ease of use, friendly, responsive and knowledgeable support and the direction it is heading, Salsify is a great PXM for any company.

What problems are you solving with the product? What benefits have you realized?

At the moment, we're still establishing the foundation -getting our content in and getting it organized. Salsify has been extremely helpful with this. Once we have our content in, we're looking forward to working with Salsify to get sell-sheets/catalogs with our own specifications that our sales teams can use.

We also love that we can update products directly to Walmart via Salsify.

Michelle S.
Validated Reviewer
Review Source

"Enlightened and Motivated"

What do you like best?

The best part about Salsify is the intuitive user friendly dash. We are not a technical company but find the configurations required by our business and channel streams are essential. We focus on minimizing our Go To Market time, high execution and implementation accuracy.

What do you dislike?

I LIKE everything I know and hear about Salsify meets and exceeds our business needs and scalability for the future.

Recommendations to others considering the product:

For customization, and excel expert is required to create mapping associations for content set up/design and scalability.

What problems are you solving with the product? What benefits have you realized?

Salsify provides business solutions and benefits for our company by allowing a central location for all content, leveraged by all teams (sales, buy, product, eCommerce ). We will share the same information and create a streamline process for all segments to enforce, speak to and increase efficiency. Aligning existing and future systems such as web sites, ecommerce platforms to associate per API intergration versus mapping is and will be ideal. Until then we will continue to map and leverage bulk input and output, and designing our content and assets

Pamela A.
Validated Reviewer
Verified Current User
Review Source

"Best possible experience ever! "

What do you like best?

The transformation of data to easily export it however each retailer needs it. Whether it's making high res images into low res or the ability to rename multiple images based on a rule. I also LOVE your team. This is salsify's biggest asset, they are responsive, creative, smart and a pleasure to work with.

What do you dislike?

I wish the help section had videos or were more clear. I also wish we had more control over sell sheet design like a drag and drop design.

Recommendations to others considering the product:

There should be a merging ability when someone accidentally creates a duplicate item. There should be a report showing items that fit the criteria for being potential duplicates that need merging. I would be more than happy to help you guys create a simple process for this because I've worked on database that had this feature. Also a way to track in detail who logged in and when.

What problems are you solving with the product? What benefits have you realized?

Solving how to easily add new products to multiple retailers without having to hire more people. Salsify is a scalable solution to increasing the # of products and retailers we can work with.

James W.
Validated Reviewer
Verified Current User
Review Source

"Notable Data Compilation Access"

What do you like best?

What I like best is the versatility of the platform, meaning it can accommodate our particular use of data properties and property groups.

What do you dislike?

The platform can be a little daunting for new users in getting to know it, but for the most part, it's simply paying attention and deciding to work with it.

Recommendations to others considering the product:

We have yet to fully appreciate the built in channels feature that very well may be an excellent means to distribute our data to online retailers in a speedy way. In theory, we hope this will become a vital help to ROI in getting that info to the marketplace. Likewise, we're still evaluating how to utilize the digital assets features and how linking images and video in the cloud will be practical for our partners versus them getting actual digital files to distribute to their online platforms.

What problems are you solving with the product? What benefits have you realized?

We are solving our widespread data storage by centralizing our data access in one place, which even now is still a little chaotic and unorganized, but once we populate Salsify with good data, it will continue to speed up e-commerce set ups and channels for our product distribution.

Jeremy W.
Validated Reviewer
Verified Current User
Review Source

"The single most efficient tool we use"

What do you like best?

How easily we can access all our content in one place. All our digital assets and content used to be fragmented across different folders, emails, computers, etc. Now all information is stored in one central location and is our point of truth.

We also list products in a fraction of the time, and all of them now reflect the most recent information - the information stored in salsify

What do you dislike?

Retailers continue to update their product on-boarding requirements and workflows. As a result, it is challenging to keep our channel syndication working at all times. It is a constant process to re-map our internal properties to the channels attributes.

What problems are you solving with the product? What benefits have you realized?

We get our products to market faster and across all our channels. We also have consistency in all our listings. No channel has different information than another one anymore, and we always know where our most up to date version of the content is.

Brandon C.
Validated Reviewer
Verified Current User
Review Source

"Very intuitive, flexible, and versatile platform. A+"

What do you like best?

My team and I love the platform and all of its functionality. If we are unsure about anything, the Salsify team quickly comes to our rescue and assists in finding the answers or they come up with a solution to help us achieve what we are desiring.

What do you dislike?

Would like a little more customization around the aesthetics/fonts as we will be displaying the platform on our future site.

What problems are you solving with the product? What benefits have you realized?

Product and digital asset repository, quick GTM capabilities, employee access to product information, customer access to our product and marketing assets, and managin our listings through our e-retailers

Timothy G.
Validated Reviewer
Verified Current User
Review Source

"Great eCommere Management Tool"

What do you like best?

I like the spreadsheet import tool which allows me to tie assets to multiple products in just a few easy steps.

What do you dislike?

I don't like that the system doesn't allow multiple copies of the same asset. That forces me to give general file names to anything being used for more than one product.

Recommendations to others considering the product:

I've found it very easy to use and would recommend it to anyone in need of an asset management tool. Very easy to learn and the interface is user friendly.

What problems are you solving with the product? What benefits have you realized?

We're using it to get product images uploaded to online retailers.

Tiffany S.
Validated Reviewer
Verified Current User
Review Source

"Avid Salisfy user!"

What do you like best?

The support team has been fantastic for getting us set up and the system has greatly increased our efficiency and profitability with item set ups and content management

What do you dislike?

Some of the training was very technical and hard to grasp for departments outside of our IT.

Recommendations to others considering the product:

This is a great system if you do not have a CMS system and also looking long term for integration solutions with websites. We are currently integrated with Walmart and Google shopping- this helps the updates of our content and new product setups move much more quickly then manually processing. Also avoids errors.

What problems are you solving with the product? What benefits have you realized?

Content management systems

Work flows

project management

content output

marketing- imagery

imagery auto formatting

digital catalogs/proposals

Crystal S.
Validated Reviewer
Review Source

"Salsify makes my life a little easier every day"

What do you like best?

Salsify allows me to assign multiple tasks to individuals or groups with ease. As a writer, I like a program that can disappear into the backdrop of my work by being functional and well organized while allowing us to design tasks that meet our needs. We have experienced very few problems with Salsify and I would definitely recommend it to others.

What do you dislike?

Moving from one task to the next is only easy if you are working from the clipboard of assigned tasks. If you want to move from one sku to the next in an unassigned group you have to return to the main menu page to select your next sku or type it in the search bar. Next button please! For the record, I emailed about this issue the other day and received a prompt response that they will do their best to add this feature.

Recommendations to others considering the product:

Salsify is worth checking out because in my opinion it would work well for all kinds of businesses that write product ads.

What problems are you solving with the product? What benefits have you realized?

Salsify helps to organize the fields of information that need to be filled out/selected/assigned by our staff. When all fields are complete, it removes the talks from an assigned list, saving staff time.

US
User in Sporting Goods
Validated Reviewer
Verified Current User
Review Source

"Fantastic System, in progress to become even better"

What do you like best?

Salsify is a very user friendly platform. Someone who has no experience with the system can learn the basics within a day or two and get started on accomplishing basic tasks. As a user becomes more advanced the capabilities seem endless. With multiple publishing options with a wide variety of retailers and a point-and-click solution for most cumbersome tasks, Salsify has proved itself a valuable asset for efficiency and productivity.

What do you dislike?

Salsify seems young. There are still a still a few quirky bugs that I and others have uncovered but were typically resolved very quickly by their design team. Some of the overall site functionality could be improved, such as how product property views are displayed. These small nuances aren't a huge issue, but can be annoying at times.

Additionally, I think there is a lot of room for improvement in understanding error codes. Why they are presented, what they mean, and how to fix them, rather than going through customer support.

Recommendations to others considering the product:

For organizations that deal with a large number of retailers and have a large number of SKU's, whether variated or not, Salsify is the solution. It does take a considerable amount of time to set up, but once setup, publishing to individual retailers becomes as easy as A, B, C.

What problems are you solving with the product? What benefits have you realized?

Adjusting for multiple retailers. Since different retailers have different requirements for product information, this is easily the best problem that has been solved.

A big thing to note with this system is it centralizes all the data in a format that can easily be read by anyone. Special permissions can be granted based on who is viewing the data and what their role is in the organization. This allows every one from sales people to upper management to easily view product content without having to go through a chain of emails and questions.

AC
Administrator in Consumer Goods
Validated Reviewer
Verified Current User
Review Source

"Very intuitive system"

What do you like best?

Salsify is very intuitive so it's easy to train and ramp up new users to the tool. I also love that you can directly publish content to Walmart through the tool. We're hoping more retailers jump on board with a direct connection as the time savings has been significant--cutting down a month or two of waiting for page content to go live.

What do you dislike?

I wish it were easier to track the completion status and then send notifications out to users outside of the system as to when new content is approved and ready. Today you also store assets not associated with a product separately--I wish there was more fluidity as to how you could store data so you could have all key assets for a product launch in one area.

What problems are you solving with the product? What benefits have you realized?

Prior to using Salsify we were storing files on public drives and in inconsistent manners across our different brand teams. Using Salsify allowed us to create one area where all content is stored and easily submit it to retailers. The ability to store retailer setup sheets has made our setup process for sales teams more efficient and has cut down the setup time by at least 1 month. We have also improved our accuracy and consistency across retailers.

AC
Administrator in Consumer Goods
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"A key to growing our online presence"

What do you like best?

It's so easily to manage a large catalog of skus with various data and assets

What do you dislike?

The channel mapping at times is funky and not as straight forward to get the right values to populate. The direct syndication has been a huge challenge with 1WS. Using syndication to FTPs for digital assets unfortunately isn't as easy as we hoped.

Recommendations to others considering the product:

Call references. This was a huge technology jump for us and it helped prepare me for implementation and made our implementation process really smooth as it was my full focus for a month.

What problems are you solving with the product? What benefits have you realized?

Improving lead time to get product sheets to retail partners

The biggest benefit is the way we've been able to completely rehaul our product descriptions and bullet points since Launch in July. In 5 months we went from having a million spreadsheets and everything was manual to having more than 3 images for every product and this improved product content for 900 skus and it being live on Amazon.

Robert L.
Validated Reviewer
Verified Current User
Review Source

"Small bark, big bite"

What do you like best?

Flexibility. If you've ever used a PIM where you couldn't add a field yourself, Salsify is a dream. We also like the fact that even though we're not their largest client, they listen to our feature enhancement ideas and actually build them into the product. Having some workflow built-in is a really nice bonus as well.

What do you dislike?

I would love to have Salsify move into the Channel Advisor/ Solid Commerce space with many more online marketplace integrations.

Recommendations to others considering the product:

Consider the fact that the founders of Salsify (& some other key employees) are former Endeca employees. Their company was acquired by Oracle in 2011. The caveat here is that I hope Oracle doesn't acquire Salsify as well. I'd hate to see my monthly fees skyrocket to support all that overhead.

What problems are you solving with the product? What benefits have you realized?

We had major issues pulling product information out of JD Edwards (major 3rd party integrator costs, etc) so instead of doing an integration every time we have a new place to send product info, we did ONE integration with Salsify. Since then, it's amazingly simple to add new retailers, power our brand website catalogs, etc.

Garrett B.
Validated Reviewer
Verified Current User
Review Source

"Make managing content efficient"

What do you like best?

Salsify is easy to use and extremely easy to update. I had used multiple product management solutions in the past that can't even compare to the wonders of Salsify. Updating content is as simple as a few clicks of a mouse. Their importing function is not only useful, it saves me hours of manual labor or individually updating products. Their export feature allows me to publish my content into whatever template I want. Working with 20+ retailers, we used to manually enter data and text into each cell on long spreadsheets. Now - it really is as simple as clicking one button.

What do you dislike?

Having worked with Salsify for over 2 years, I have seen their speed to action requests I make. In the past it was their interface that needed touching up - two months after I made my recommendation, the interface was updated and looks amazing. I had an issue with how the tasks were being organized, weeks later the problem was fixed. Right now - I recently asked for more category level housing of images. This is something that currently can be done, but it's a round about way to do so. Since talking with them, they already have their team working on a solution and have put it on their road map for the year.

Recommendations to others considering the product:

I helped launch this solution in two large CPG's. I know the challenges that persist with product catalogs and PIMs. This solution is worth it.

What problems are you solving with the product? What benefits have you realized?

Product setups at retailers. Product maintenance at retailers. Direct feeds of content into Google Manufacturing Center. Direct feeds of content into multiple retailers including Walmart, Jet, Target and others. Salsify has become a central repository for our company. Brand teams and marketing teams can easily access all information about their products in one spot. Sales teams use the customer facing catalogs to present new products to retailers - showing videos and multiple images of our new products. Overall Salsify has solved multiple problems for us and it can for you too.

Karissa B.
Validated Reviewer
Verified Current User
Review Source

"Effective database management software that streamlines publishing to online retailer websites."

What do you like best?

Salsify has many beneficial features including a user friendly interface, detailed FAQ/training pages, and attentive customer support agents. Our customer support agent met with us as often as needed and answered any questions we had promptly and thoroughly.

What do you dislike?

There is not a lot to dislike about using Salsify to manage information and digital assets. The learning process can be time consuming, but the customer agent will meet with you as often as you need to feel comfortable with the software. There is also some "coding" that is applied to channels and publishing; I would have like to get more training and information on this before our main agent sent us over to their account management team. Filtering could also use some work. There are times when I want to create a list of certain part numbers that are not related in any manner. You CAN achieve this by creating a list and adding them to the list one-by-one via the product listings, but this is time consuming and efficiency is what we are after.

Recommendations to others considering the product:

I would recommend trying the trial phase, attending seminars, and talking to a representative about what you would like the software to do to see if this product is right for you.

What problems are you solving with the product? What benefits have you realized?

We were looking for an effective way to manage our product information and digital assets. As we began to expand into more than a couple large retailer sites, we needed a way to effectively take this information and have a publishing sheet generated rather than doing this for each individual retailer. Thus far Salsify has helped with our efficiency issues a great deal. We are still in the learning phase and hope to use Salsify to its full potential by summer 2016. There is a lot to utilize!

Jeremy G.
Validated Reviewer
Verified Current User
Review Source

"Superior Product Content Management Tool "

What do you like best?

The team at Salsify is second to none. The on-boarding process was smooth and the platform is quite intuitive. This allowed my team to quickly utilize all of Salsify's digital asset management features, and, in turn, deliver more value to our own business partners and customers.

What do you dislike?

There is very little I do not like about Salsify. Perhaps, there could be a few more options in terms of how long an emailed download link remains active, but that is really reaching for something to improve.

Recommendations to others considering the product:

Spending time on the front end organizing assets and information is a great time saver during implementation.

What problems are you solving with the product? What benefits have you realized?

With Salsify we have been able to deliver product assets to distributor partners and customers around the globe. The platform is intuitive [easy to learn], and since implementation my team has seen a significant decline in the number of requests for product information and digital assets.

Adam M.
Validated Reviewer
Verified Current User
Review Source

"Good platform with extensive tools and support"

What do you like best?

My favorite aspect of Salsify is the ability to quickly see what information is missing from a given product. The image tools are also very powerful. Salsify devs are constantly working on the features that are likely to be used by our company and they often anticipate needs.

What do you dislike?

The tools available for indicating relationships between products are lacking. It would be really nice to define reciprocal relationships without having to set the attribute every time.

There are some UI quirks, particularly when choosing the display order of attributes. These issues are known to the Salsify dev team, and I trust they will be fixed before long.

What problems are you solving with the product? What benefits have you realized?

Knowing what products are listed on which selling platforms is a huge benefit. Because our team is spread out over several locations, it helps reduce the redundancy of emailed spreadsheets.

Although this is not our company's primary Digital Asset Management platform, it does serve as my team's main source for asset management. We anticipate additional benefits realized after adding workflow management.

Jocelyn S.
Validated Reviewer
Verified Current User
Review Source

"Salsify in Home Textiles"

What do you like best?

Salsify has significantly cut down on time spent for administrative tasks, such as naming individual images or filling out lengthy customer product set-up forms, allowing me to focus my efforts on sales strategy.

What do you dislike?

There are quite a few updates given by the customers to their templates, and it seems like there's a lot of maintenance on our side to code the sheets correctly for salsify to input the correct information.

Recommendations to others considering the product:

Be prepared to have a team that can work with salsify in getting everything set-up - that seems to be the biggest hurdle in getting things started.

What problems are you solving with the product? What benefits have you realized?

Speed to market is the biggest problem that salsify has solved. In fashion bedding, we have a lot of sku turnover, so it's essential that we can keep up with the new products we're adding to site. We're also capturing more sales due to increasing the speed and efficiency of getting our products up on customer's sites.

Stephanie E.
Validated Reviewer
Verified Current User
Review Source

"Effective for PIM but you still must be buttoned up internally to be able to feed the information"

What do you like best?

- The people are great to work with and open to ideas.

- The front facing catalogs are modern and easy to view

- The ability to load thousands of records quickly is impressive.

What do you dislike?

- Wish there was matrix style viewing for parent / child

- Need for more options of extracting data (Spec data, multiple sell sheets, etc)

- Wish for more help and suggestions on how to fix company processes based on other feedback from other vendors

- Would like more metrics on usability

- Unique log in / password has become a big topic of conversation for end users

Recommendations to others considering the product:

Be sure that you have a good solid process internally and value the data inside your ERP.

What problems are you solving with the product? What benefits have you realized?

Currently solving processes around all product data management. Where should it live and who owns what? We are also solving customer set up form speed. Currently serving as a bridge until we have a B2B site for customers. Useful as image extract for customers.

Yoram W.
Validated Reviewer
Verified Current User
Review Source

"Excellent Functional Database and Data Management Tool"

What do you like best?

It is a very simple to use - and intuitive tool that allows a company to create a central repository for all product information. When properly used, Salsify is invaluable.

What do you dislike?

The program is a bit sluggish at times.. takes too long to load. Other than that the system is great

Recommendations to others considering the product:

As with every database initiative, be sure to invest the hours required to get the tool up and running. Also as they say, measure twice and cut once, be ready to prepare and clean your data. Think a lot about what you want to do and how you want things organized.

What problems are you solving with the product? What benefits have you realized?

As a rapidly growing online company, Salsify has save us a huge amount of man hours in filling up datasheets for our various customers. It has created a data pool for our customer service staff. Finally it has centralized all of our formerly scattered information.

Learn more about Salsify Product Experience Management Platform

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