
The most valuable part of Sallie Mae is that they automatically send funds to the university directly and quickly. They have tools to automatically gather information to help limit the number of application pages required. An application decision is often made immediately, allowing students to determine quickly if they need to continue their search for educational funding. Their dashboard is concise and gives a broad overview of loan history, payment history, and interest rate. Review collected by and hosted on G2.com.
Sallie Mae makes it challenging to apply for loan deferment options. Most of their payment assistant applications and programs require the user to call in, which in this generation is asking too much. They need to have online forms that can be filled out, communicate via email or chat, and not require users to call. They do have a habit of spam-calling users to harassment levels. They also send large amounts of emails with deceptive wording, implying that loans are pre-approved but once applied for, they are denied. They outsource their support to foreign companies, and these representatives may be difficult to understand or have difficulty understanding you. SallieMae is the private company version of Navient, which houses federally backed loans. Many students misunderstand that Sallie Mae is a private company; therefore, their loans will not be displayed on the federal government loan website and do not follow the same rules. The interest rates for their loans are much higher than federally backed loans. Review collected by and hosted on G2.com.
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