# SallieMae Reviews **Vendor:** SallieMae **Category:** [Loan Origination Software](https://www.g2.com/categories/loan-origination) **Average Rating:** 2.9/5.0 **Total Reviews:** 35 ## About SallieMae Helping you pay for college, graduate school, or whatever’s next for you ## SallieMae Reviews ### 1. SallieMae is nearly a predatory loan company **Rating:** 0.0/5.0 stars **Reviewed by:** Alyssa M. | Programmer Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about SallieMae?** The most valuable part of Sallie Mae is that they automatically send funds to the university directly and quickly. They have tools to automatically gather information to help limit the number of application pages required. An application decision is often made immediately, allowing students to determine quickly if they need to continue their search for educational funding. Their dashboard is concise and gives a broad overview of loan history, payment history, and interest rate. **What do you dislike about SallieMae?** Sallie Mae makes it challenging to apply for loan deferment options. Most of their payment assistant applications and programs require the user to call in, which in this generation is asking too much. They need to have online forms that can be filled out, communicate via email or chat, and not require users to call. They do have a habit of spam-calling users to harassment levels. They also send large amounts of emails with deceptive wording, implying that loans are pre-approved but once applied for, they are denied. They outsource their support to foreign companies, and these representatives may be difficult to understand or have difficulty understanding you. SallieMae is the private company version of Navient, which houses federally backed loans. Many students misunderstand that Sallie Mae is a private company; therefore, their loans will not be displayed on the federal government loan website and do not follow the same rules. The interest rates for their loans are much higher than federally backed loans. **What problems is SallieMae solving and how is that benefiting you?** The problem that Sallie Mae solves is finding funding for higher education. If approved for a loan, the university gets the funds quickly to apply them to your account. An online dashboard allows quick payments and an at-a-glance overview of lending and history. A student can get a loan they may otherwise not qualify for through FAFSA or additional funds on top of federal funds. ### 2. One of the easier loan platforms **Rating:** 4.0/5.0 stars **Reviewed by:** Kelly K. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2022 **What do you like best about SallieMae?** Sallie Mae made the application process easy and fairly transparent. I like how their UI is modern and mostly simple compared to other provider platforms, and I have worked with their customer support team a few times and had a pleasant experience. **What do you dislike about SallieMae?** I dislike that SallieMae doesn't notify me of interest rate increases, and if I were a younger user looking into lending for the first time, I would be highly encouraged by a loan provider that encouraged manageable and healthy debt. I am also not sure what type of debt I can refinance with Sallie Mae. **What problems is SallieMae solving and how is that benefiting you?** I needed to borrow money for higher education; the application and monthly payments are fairly easy to navigate. Sallie Mae allowed me to manage the debt I incurred to pursue a degree that has furthered my career. ### 3. A Private Loan Option that's easy to apply **Rating:** 1.0/5.0 stars **Reviewed by:** Catherine Y. | Education Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about SallieMae?** It's a private organization that provides private loans to students or individuals in the business industry. For those who don't qualify for federal loans, this is the next best option in terms on private loans. **What do you dislike about SallieMae?** If you don't qualify for federal loans, SallieMae may be your next option. The biggest hurdle that I noticed with SallieMae is the high interest rates they offer you. If this was you're only option, you might end up having to take up the high interest rate, which in the longterm, can be very expensive when you come to pay it off. **What problems is SallieMae solving and how is that benefiting you?** As stated above, SallieMae provides an option to those who does not qualify for Federal Student Loans. It is a private institution that provides financing to those who need it. ### 4. High Interest Rates, Not student friendly **Rating:** 0.5/5.0 stars **Reviewed by:** Catherine Y. | Student, Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about SallieMae?** SallieMae is a very popular loan program for those seeking higher education or other loans. It's very easy to apply online and you will hear back within a few days, making the process very easy. **What do you dislike about SallieMae?** Finding loans for school, you may be limited with your options. SallieMae be you're only option. The biggest downside to SallieMae is the high interest rate they offer you, regardless of your credit score. I have a really good credit score (over 800) and am still quoted at the higher end interest rate. **What problems is SallieMae solving and how is that benefiting you?** SallieMae provides you the finances to obtain whatever goal you're trying to do. It's often used a lot for higher education loan financing. They are one of the bigger and popular loan agencies out there. ### 5. Great customer experience **Rating:** 4.0/5.0 stars **Reviewed by:** Allison D. | Referral Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2022 **What do you like best about SallieMae?** Sallie Mae I feel like always felt like just a student loan name. However they have branched out and allowed customers to receive a great interest rate on their savings accounts. I have my personal savings and joint savings both with Sallie Mae now due to competitive interest rates. **What do you dislike about SallieMae?** Their app absolutely stinks. You can't get documents or anything on there. It seems kind of useless to be honest. They could really use some upgrades in functionality and how user friendly it is especially on mobile. **What problems is SallieMae solving and how is that benefiting you?** It's making me more money on the money I've invested in my accounts vs. other banking institutions which has helped me simply make more money by just my money existing in those accounts ### 6. Easy to use, little flexibility **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2022 **What do you like best about SallieMae?** Their user interface and overall navigation of the site is good. It's user-friendly, aesthetically appealing to most, and I've rarely ever ran into an error and when I have, it was easy to find the page I was looking for. **What do you dislike about SallieMae?** The worst part of SallieMae is the interest rates & the lack of flexible payment options. They don't look into each loan/situation as they should, and there ends up with a large disconnect because of that. **What problems is SallieMae solving and how is that benefiting you?** They are solving the lack of financial loans available to people, or at least are a part of that solution. It has benefited me because they were the loan servicer that I chose for my personal student loans, so it did give me funding to pay for my tuition. ### 7. SallieMae for Student Loans **Rating:** 0.0/5.0 stars **Reviewed by:** Zach B. | Director of Dining Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about SallieMae?** Nothing. The customer service is awful, and they are not willing to help out in anyway if you are struggling financially. I would absolutely not reccomend to anyone. **What do you dislike about SallieMae?** During the pandemic, other loan companies that I have accounts with were very helpful if you were laid off due to the circumstances. SallieMae offered very little to no support during that time. **What problems is SallieMae solving and how is that benefiting you?** They are not. They are charging insane amounts of interest to their borrowers and are crippling the generation that was swindled into taking out the loans in the first place. ### 8. Predatory to students **Rating:** 1.5/5.0 stars **Reviewed by:** Tiara H. | Help Desk Agent, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about SallieMae?** Salliemae is a long standing lender with longevity. They are very lenient with lending and will get students the money they need where they wouldn't otherwise. **What do you dislike about SallieMae?** They are predators. The interest rates are high, they lend to people who shouldn't be taking out loans, and they will call you nonstop for years. **What problems is SallieMae solving and how is that benefiting you?** They are at least getting you the money to go to school. Wouldn't have afforded to attend with out Salliemae. However you leave with extreme debt you will never be able to repay. ### 9. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kat S. | Peer Tutor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about SallieMae?** SallieMae made it easy to obtain a loan and start paying it off. It is easy to use and easy to communicate with. The company also has different resources for college students to use. **What do you dislike about SallieMae?** There is nothing that I dislike about SallieMae. I found it easy to navigate the website and easy to speak to a representative. The process was simple and I have had no problems. **What problems is SallieMae solving and how is that benefiting you?** SallieMae is providing me with a private loan for my college education. I have been able to afford my education at a reasonable interest rate and also been able to use the other resources provided by SallieMae. ### 10. Just What I Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Jalisa H. | Pharmacy Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2022 **What do you like best about SallieMae?** SallieMae has been a lifesaver to help me complete school. I was approved with a low interest rate that was realistic based on what I can afford. I think this is a great lender if you need access to funds outside of school. **What do you dislike about SallieMae?** I have not had any issues while using SallieMae. I think they provide various options for students who need funding for school. **What problems is SallieMae solving and how is that benefiting you?** SallieMae has provided an opportunity for me to complete my program and purchase all the materials I need to be successful. ### 11. Great and Easy to Manage **Rating:** 5.0/5.0 stars **Reviewed by:** Keili H. | Hiring and Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2022 **What do you like best about SallieMae?** I like how easy to use everything is, and it is super easy to manage! **What do you dislike about SallieMae?** I don't dislike anything! Everything works as needed! **What problems is SallieMae solving and how is that benefiting you?** SallieMae solved my student loan problem and helped me to get the money I needed ### 12. Fast service, no consolidations **Rating:** 3.5/5.0 stars **Reviewed by:** Angela G. | Pastoral Counselor, Life Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2022 **What do you like best about SallieMae?** They are generous in their loan approvals, and service is fast. **What do you dislike about SallieMae?** They permit multiple loans but no way to consolidate them. **What problems is SallieMae solving and how is that benefiting you?** They are making going to graduate school possible by loaning me money for school. ### 13. Using SallieMae as a Graduate Student **Rating:** 2.5/5.0 stars **Reviewed by:** Anna R. | music therapist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about SallieMae?** Gives straightforward, easy-to-understand information about my student loans. The interface is easily accessible for me. **What do you dislike about SallieMae?** Loan services can often be fraught with disadvantages for the consumer. Sallie Mae could explain risks better. **What problems is SallieMae solving and how is that benefiting you?** Sallie Mae provides information and accessible loans for students who want to attend college. It has benefitted me by helping me pay for my college loans when I needed to pay for them. ### 14. Simple app experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Hayden M. | Senior Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2022 **What do you like best about SallieMae?** Simple to use the app. They also have well built out FAQ's **What do you dislike about SallieMae?** Face ID often runs into issue and errors. **What problems is SallieMae solving and how is that benefiting you?** It solved my financial needs in college. ### 15. Solid website for repaying loans **Rating:** 4.0/5.0 stars **Reviewed by:** Timothy H. | Adjunct instructor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2022 **What do you like best about SallieMae?** I found the website easy to navigate and it presented few challenges when using it in the past. **What do you dislike about SallieMae?** I disliked the automated chat. It offered very little useful information and did not help me with the few questions that I had. **What problems is SallieMae solving and how is that benefiting you?** I use SallieMae to help repay my college loans as well as to monitor my progress in resolving this debt. ### 16. Using Sallie Mae is a breeze **Rating:** 4.0/5.0 stars **Reviewed by:** Alora T. | Physical Therapist Assistant, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2022 **What do you like best about SallieMae?** Sallie Mae has helped to ensure a smooth process of loan using and repaying. I appreciate the ease of the whole process. **What do you dislike about SallieMae?** The downside of using Sallie Mae is the fact of having to pay back loans, but there are different options **What problems is SallieMae solving and how is that benefiting you?** They are fixing some issues with the app however there is not much to resolve ### 17. Great Rates and Flexible Money Planning **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2022 **What do you like best about SallieMae?** Sallie Mae keeps some of the best rates, consistently. Their Money Market Account helps to grow your money in a safe way. Setting up different accounts for different savings goals is easy and transferring funds is safe and effective. **What do you dislike about SallieMae?** It takes several days to transfer funds. The website is a little challenging to navigate for logging into your savings account. **What problems is SallieMae solving and how is that benefiting you?** High return money market account with flexible savings options. Easy access to my money without immediate availability to prevent frivolous spending. ### 18. Easy To Navigate, but stressful interest rates **Rating:** 3.0/5.0 stars **Reviewed by:** Monica R. | Talent Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2022 **What do you like best about SallieMae?** Sallie Mae makes their application process easy to navigate -- especially as a first time student loan borrower **What do you dislike about SallieMae?** They have high interest rates, and their customer service support team is really difficult to get ahold of **What problems is SallieMae solving and how is that benefiting you?** They save you time, when applying for student loan approvals ### 19. Pretty great! **Rating:** 3.5/5.0 stars **Reviewed by:** Maria C. | Front Desk Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2022 **What do you like best about SallieMae?** I love how they explain everything in a language understandable to the typical consumer. **What do you dislike about SallieMae?** All the emails. It is a valuable reminder but can also be a bit annoying. Kind of spam-like. **What problems is SallieMae solving and how is that benefiting you?** SallieMae is helping me solve some worries I have about paying for school. ### 20. Distaste **Rating:** 0.0/5.0 stars **Reviewed by:** abbi r. | Sr Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2022 **What do you like best about SallieMae?** I do not enjoy any aspect of SallieMae. nothing was helpful. and they constantly harass you until your payment is made. **What do you dislike about SallieMae?** The harassing was relentless. Interest rates prevent you from ever getting ahead. **What problems is SallieMae solving and how is that benefiting you?** I am not aware of them solving problems ### 21. great student loan source **Rating:** 3.0/5.0 stars **Reviewed by:** Ursula S. | Teacher, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2022 **What do you like best about SallieMae?** I like how quickly funds were available for college. **What do you dislike about SallieMae?** I didn't like that my original loans were sent to another unknown company several times. **What problems is SallieMae solving and how is that benefiting you?** I don't know of any because I am no longer affiliated with them. ### 22. Loans **Rating:** 3.5/5.0 stars **Reviewed by:** Kaila J. | Contracts Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2022 **What do you like best about SallieMae?** It was easy to apply for the loan, didn't have any issues. **What do you dislike about SallieMae?** Didn't really have any downsides to using Sallie Mae **What problems is SallieMae solving and how is that benefiting you?** I obtained a loan through Sallie Mae instead of trying to use my own money and save. ### 23. SalieMae or Dismay **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about SallieMae?** Only loan company that would give out a student loan for school. **What do you dislike about SallieMae?** The interest rates are ridiculously high. Customer service isn't helpful and they cannot explain how stuff is calculated except that it is all done automatically on the computer. **What problems is SallieMae solving and how is that benefiting you?** They helped give me a loan so I could continue going to school, but it was my last resort. I would not recommend SallieMae to anyone as a first choice and would suggest looking elsewhere. ### 24. Good application **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2023 **What do you like best about SallieMae?** Ability to manage loans instantly. Credit score monitoring was also a plus of utilizing the software. **What do you dislike about SallieMae?** Support took a while to get in contact with. **What problems is SallieMae solving and how is that benefiting you?** Loan management. ### 25. Easy to use and effective **Rating:** 4.0/5.0 stars **Reviewed by:** Jamila M. | Sr. Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2022 **What do you like best about SallieMae?** Quick and easy view loan and tuition information. **What do you dislike about SallieMae?** Few updates or changes on the product. Has been pretty much the same over the years. **What problems is SallieMae solving and how is that benefiting you?** Money and loan management. They help with college planning and funding. ### 26. Good enough for the info **Rating:** 4.0/5.0 stars **Reviewed by:** Sherry C. | Hostess, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2022 **What do you like best about SallieMae?** It's nice to have a streamline app to see my loans. **What do you dislike about SallieMae?** It's still a little messy but the face is mostly good. **What problems is SallieMae solving and how is that benefiting you?** Easier access to my loan account ### 27. Sallie Mae review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2022 **What do you like best about SallieMae?** I liked that the loans were easy to view and over the time I was with them they appeared to keep accurate records. **What do you dislike about SallieMae?** The log in information required was pretty ridiculous. Having a different but secure login is needed. **What problems is SallieMae solving and how is that benefiting you?** Keeps the loans but is a government-type agency, so there is some cumbersome issues with finding information about changing the loan from one type to another. ### 28. Communications **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2022 **What do you like best about SallieMae?** SallieMae is a well-known loan company utilized by many students going through the loan process. **What do you dislike about SallieMae?** The hardest piece of SallieMae is their communication. It is very difficult to know what is expected from them. **What problems is SallieMae solving and how is that benefiting you?** It is a leader in the student loan industry, so I know they are more trustworthy than some of the other companies that I see advertise. ### 29. I had a school loan through Sallie Mae **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about SallieMae?** It was easy for me to log into their website and see my balance. **What do you dislike about SallieMae?** If I remember correctly, getting a payoff statement from them was difficult when I tried to payoff the entire loan. **What problems is SallieMae solving and how is that benefiting you?** Well since I don't use them anymore, I don't have a good answer for this one. ### 30. Not very willing to assist **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2022 **What do you like best about SallieMae?** Not much really, they were not very helpful or engaging **What do you dislike about SallieMae?** Account manager changes monthly, get a different answer each time you phone in for assistance, not willing to assist with loan repayments, and make you feel like a dirtbag **What problems is SallieMae solving and how is that benefiting you?** Assist with school loans ### 31. Hard lender **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2022 **What do you like best about SallieMae?** The interest-only payments that can be paid up front to help in the long run **What do you dislike about SallieMae?** How much they bother you, high monthly payments, high-interest rates, and less help with forgiveness/forbearance. **What problems is SallieMae solving and how is that benefiting you?** Being able to receive student loans to go to college ### 32. Customer service needs work **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2022 **What do you like best about SallieMae?** They were able to get me my loan serviced without too much hassle **What do you dislike about SallieMae?** Customer service needs work. It takes forever to get someone on the phone **What problems is SallieMae solving and how is that benefiting you?** They are able to get me funding when I need it ### 33. Thoughts of Sallie Mae **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2022 **What do you like best about SallieMae?** They provide alot of online resources. The resources come in handy for financing your education. **What do you dislike about SallieMae?** That financing from them is a hard hit on your credit score. **What problems is SallieMae solving and how is that benefiting you?** I don't have any knowledge of any problems to be solved. ### 34. Good in Emergencies **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2022 **What do you like best about SallieMae?** That they seem to have lower acceptance requirements. **What do you dislike about SallieMae?** Definitely kinda predatory and their rates are high **What problems is SallieMae solving and how is that benefiting you?** It's not really helping any business problems but allows for you to get the loans you need. ### 35. credit borrowing **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2022 **What do you like best about SallieMae?** loans benefit easy software fast data speed **What do you dislike about SallieMae?** high payments and fees. bad customer service **What problems is SallieMae solving and how is that benefiting you?** loans credits and financing - [View SallieMae pricing details and edition comparison](https://www.g2.com/products/salliemae/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-23+13%3A38%3A27+-0500&secure%5Bsession_id%5D=1e30d08a-260a-4ff1-ab8a-0e20b07cb5f8&secure%5Btoken%5D=6d833de479a7705ffc0143322414357f6b48c277a33f3c66b5f7037a9eaac00d&format=llm_user) ## SallieMae Features **Agentic AI - Loan Origination** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top SallieMae Alternatives - [LendingPad](https://www.g2.com/products/lendingpad/reviews) - 4.7/5.0 (166 reviews) - [CloudBankin](https://www.g2.com/products/cloudbankin/reviews) - 5.0/5.0 (123 reviews) - [Finflux](https://www.g2.com/products/m2p-fintech-finflux/reviews) - 4.6/5.0 (104 reviews)