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SallieMae

By SallieMae

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2.9 out of 5 stars

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SallieMae Reviews & Product Details

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SallieMae Reviews (35)

Reviews

SallieMae Reviews (35)

2.9
35 reviews

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Alyssa M.
AM
Programmer Analyst
Enterprise (> 1000 emp.)
"SallieMae is nearly a predatory loan company"
What do you like best about SallieMae?

The most valuable part of Sallie Mae is that they automatically send funds to the university directly and quickly. They have tools to automatically gather information to help limit the number of application pages required. An application decision is often made immediately, allowing students to determine quickly if they need to continue their search for educational funding. Their dashboard is concise and gives a broad overview of loan history, payment history, and interest rate. Review collected by and hosted on G2.com.

What do you dislike about SallieMae?

Sallie Mae makes it challenging to apply for loan deferment options. Most of their payment assistant applications and programs require the user to call in, which in this generation is asking too much. They need to have online forms that can be filled out, communicate via email or chat, and not require users to call. They do have a habit of spam-calling users to harassment levels. They also send large amounts of emails with deceptive wording, implying that loans are pre-approved but once applied for, they are denied. They outsource their support to foreign companies, and these representatives may be difficult to understand or have difficulty understanding you. SallieMae is the private company version of Navient, which houses federally backed loans. Many students misunderstand that Sallie Mae is a private company; therefore, their loans will not be displayed on the federal government loan website and do not follow the same rules. The interest rates for their loans are much higher than federally backed loans. Review collected by and hosted on G2.com.

Kelly K.
KK
Customer Success Manager
Small-Business (50 or fewer emp.)
"One of the easier loan platforms"
What do you like best about SallieMae?

Sallie Mae made the application process easy and fairly transparent. I like how their UI is modern and mostly simple compared to other provider platforms, and I have worked with their customer support team a few times and had a pleasant experience. Review collected by and hosted on G2.com.

What do you dislike about SallieMae?

I dislike that SallieMae doesn't notify me of interest rate increases, and if I were a younger user looking into lending for the first time, I would be highly encouraged by a loan provider that encouraged manageable and healthy debt. I am also not sure what type of debt I can refinance with Sallie Mae. Review collected by and hosted on G2.com.

CY
Education Analyst
Enterprise (> 1000 emp.)
"A Private Loan Option that's easy to apply"
What do you like best about SallieMae?

It's a private organization that provides private loans to students or individuals in the business industry. For those who don't qualify for federal loans, this is the next best option in terms on private loans. Review collected by and hosted on G2.com.

What do you dislike about SallieMae?

If you don't qualify for federal loans, SallieMae may be your next option. The biggest hurdle that I noticed with SallieMae is the high interest rates they offer you. If this was you're only option, you might end up having to take up the high interest rate, which in the longterm, can be very expensive when you come to pay it off. Review collected by and hosted on G2.com.

Catherine Y.
CY
Student
Enterprise (> 1000 emp.)
"High Interest Rates, Not student friendly"
What do you like best about SallieMae?

SallieMae is a very popular loan program for those seeking higher education or other loans. It's very easy to apply online and you will hear back within a few days, making the process very easy. Review collected by and hosted on G2.com.

What do you dislike about SallieMae?

Finding loans for school, you may be limited with your options. SallieMae be you're only option. The biggest downside to SallieMae is the high interest rate they offer you, regardless of your credit score. I have a really good credit score (over 800) and am still quoted at the higher end interest rate. Review collected by and hosted on G2.com.

Allison D.
AD
Referral Associate
Small-Business (50 or fewer emp.)
"Great customer experience"
What do you like best about SallieMae?

Sallie Mae I feel like always felt like just a student loan name. However they have branched out and allowed customers to receive a great interest rate on their savings accounts. I have my personal savings and joint savings both with Sallie Mae now due to competitive interest rates. Review collected by and hosted on G2.com.

What do you dislike about SallieMae?

Their app absolutely stinks. You can't get documents or anything on there. It seems kind of useless to be honest. They could really use some upgrades in functionality and how user friendly it is especially on mobile. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Enterprise (> 1000 emp.)
"Easy to use, little flexibility"
What do you like best about SallieMae?

Their user interface and overall navigation of the site is good. It's user-friendly, aesthetically appealing to most, and I've rarely ever ran into an error and when I have, it was easy to find the page I was looking for. Review collected by and hosted on G2.com.

What do you dislike about SallieMae?

The worst part of SallieMae is the interest rates & the lack of flexible payment options. They don't look into each loan/situation as they should, and there ends up with a large disconnect because of that. Review collected by and hosted on G2.com.

Zach B.
ZB
Director of Dining Services
Enterprise (> 1000 emp.)
"SallieMae for Student Loans"
What do you like best about SallieMae?

Nothing. The customer service is awful, and they are not willing to help out in anyway if you are struggling financially. I would absolutely not reccomend to anyone. Review collected by and hosted on G2.com.

What do you dislike about SallieMae?

During the pandemic, other loan companies that I have accounts with were very helpful if you were laid off due to the circumstances. SallieMae offered very little to no support during that time. Review collected by and hosted on G2.com.

Tiara H.
TH
Help Desk Agent
Enterprise (> 1000 emp.)
"Predatory to students"
What do you like best about SallieMae?

Salliemae is a long standing lender with longevity. They are very lenient with lending and will get students the money they need where they wouldn't otherwise. Review collected by and hosted on G2.com.

What do you dislike about SallieMae?

They are predators. The interest rates are high, they lend to people who shouldn't be taking out loans, and they will call you nonstop for years. Review collected by and hosted on G2.com.

Kat S.
KS
Peer Tutor
Mid-Market (51-1000 emp.)
"Great experience"
What do you like best about SallieMae?

SallieMae made it easy to obtain a loan and start paying it off. It is easy to use and easy to communicate with. The company also has different resources for college students to use. Review collected by and hosted on G2.com.

What do you dislike about SallieMae?

There is nothing that I dislike about SallieMae. I found it easy to navigate the website and easy to speak to a representative. The process was simple and I have had no problems. Review collected by and hosted on G2.com.

Jalisa H.
JH
Pharmacy Technician
Small-Business (50 or fewer emp.)
"Just What I Needed"
What do you like best about SallieMae?

SallieMae has been a lifesaver to help me complete school. I was approved with a low interest rate that was realistic based on what I can afford. I think this is a great lender if you need access to funds outside of school. Review collected by and hosted on G2.com.

What do you dislike about SallieMae?

I have not had any issues while using SallieMae. I think they provide various options for students who need funding for school. Review collected by and hosted on G2.com.

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