# Best Auto Dialer Software

## How Many Auto Dialer Software Products Does G2 Track?

**Total Products under this Category:** 174

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** telecrm (+2.47%) - Among all products in this category, telecrm recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Auto Dialer Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,300+ Authentic Reviews
- 174+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Auto Dialer Software
 ![G2 Grid® for Auto Dialer Software plotting products by satisfaction and market presence](https://www.g2.com/categories/auto-dialer/grids.png?focus%5B%5D=125401&focus%5B%5D=1188166&focus%5B%5D=3296&focus%5B%5D=4215&focus%5B%5D=37283&focus%5B%5D=5511&focus%5B%5D=348&focus%5B%5D=87468)

Highlighted products: Orum, Nooks, Close, Genesys Cloud CX, RingCentral Contact Center, Talkdesk, Five9 Intelligent Cloud Contact Center Platform, and CloudTalk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/auto-dialer/grids.json?focus%5B%5D=orum&focus%5B%5D=nooks&focus%5B%5D=close&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=ringcentral-contact-center&focus%5B%5D=talkdesk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=cloudtalk)

**Sponsored**

### GTM Workspace - Powered by ZoomInfo

Note: GTM Workspace is the upgraded version of ZoomInfo Sales and ZoomInfo Copilot. GTM Workspace is a unified sales execution platform that empowers account executives and account managers to run their entire book of business from a single workspace. By bringing together CRM data, ZoomInfo intelligence, engagement history, and buying signals into one consolidated view, GTM Workspace eliminates the constant context-switching that prevents sellers from doing their best work. At the core of GTM Workspace is an AI assistant that understands the full context of a rep's territory - their accounts, open opportunities, past conversations, and real-time signals - enabling natural language commands that drive real action. Sellers can instantly prepare for meetings, monitor account health, prioritize pipeline, and identify the best prospects to pursue, all without leaving a single interface. GTM Workspace integrates directly with Salesforce, maintaining bidirectional, real-time sync so CRM data stays current automatically. Flexible, spreadsheet-style Views allow reps to slice and analyze their accounts, contacts, leads, and opportunities exactly the way they work - with ZoomInfo firmographic, technographic, and intent data enriched directly alongside CRM fields. Purpose-built for the way modern sales teams operate, GTM Workspace requires no training, no agent building, and no engineering projects. It works immediately out of the box, delivering day-one value on top of the data foundation teams already rely on. The result: sellers spend less time stitching together information across disconnected tools and more time doing what they do best - building relationships and closing deals.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1386&secure%5Bchosen_at%5D=2026-08-01T23%3A37%3A00Z&secure%5Bdisplayable_resource_id%5D=1386&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1386&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=577&secure%5Bresource_id%5D=1386&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fauto-dialer%3Fopen_modal_url%3D%252Fproducts%252Fsalesys%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fauto-dialer%2526source%253Dcategory&secure%5Btoken%5D=ae3eefb34f6e304a3bfa7a8ac85f311ef012d9ce75c1cbe068b1cf4421d1f381&secure%5Burl%5D=https%3A%2F%2Fwww.zoominfo.com%2Foffers%2Fauto-dialer%3Fcamp_id%3D7017y000023KLYnAAO%26utm_source%3DG2%26utm_medium%3DG2clicks%26utm_campaign%3DWorkspace_AutoDialer_NB-All_G2_NA_US%26utm_content%3DFT%26offer%3Dfree_trial&secure%5Burl_type%5D=custom_url)

### [Orum](https://www.g2.com/pt/products/orum/reviews)

Orum é uma plataforma de chamadas e coaching de IA criada para ajudar equipes de vendas a se conectarem com mais potenciais clientes e converter conversas em um pipeline qualificado. Orum atende mais de 1.200 organizações de vendas, desde startups em rápido crescimento até empresas globais, incluindo IBM, Samsung, Epicor, SentinelOne, Ramp e Crunchbase. Como pioneira na tecnologia de discagem por IA, a Orum foi desenvolvida para equipes de saída de alto volume que dependem de conversas ao vivo para gerar receita. Ao combinar automação de discagem inteligente, colaboração em tempo real e coaching nativo de IA, a Orum ajuda os representantes a se concentrarem no que mais importa, tendo conversas mais significativas com os potenciais clientes certos. No núcleo da plataforma está o Discador de IA da Orum, alimentado por insights do maior conjunto de dados de chamadas do mercado, com mais de um bilhão de chamadas de vendas reais. Ele elimina a discagem manual, detecta instantaneamente humanos reais e conecta automaticamente os representantes a 5 vezes mais conversas ao vivo. A Orum também inclui um conjunto completo de Coaching de IA com Scorecards de Chamadas de IA, Portais de Coaching personalizados e Roleplay de IA, ajudando as equipes a se desenvolverem 50% mais rápido com insights direcionados e prática simulada 24/7. Junto a isso, o Virtual Salesfloor reúne os representantes para colaborar, ouvir chamadas ao vivo e aprender em tempo real, reconstruindo a energia compartilhada e a responsabilidade de uma verdadeira cultura de salesfloor.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,043

#### How Do G2 Users Rate Orum?

- **the product tem sido um bom parceiro comercial?:** 9.5/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.5/10 (Category avg: 8.6/10)
- **API / integrações:** 8.8/10 (Category avg: 8.6/10)
- **Discagem Progressiva:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Orum?

- **Vendedor:** [Orum](https://www.g2.com/pt/sellers/orum)
- **Website da Empresa:** www.orum.com
- **Ano de Fundação:** 2018
- **Localização da Sede:** Austin, Texas
- **Twitter:** @OrumHQ  
213 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a77c6496f2b9ea12ee3b425fb4d2c204ff0032b410ef93d73dc8947b5cc7451f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Forumhq%2F&secure%5Burl_type%5D=linkedin_company_website)  
169 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Representante de Desenvolvimento de Vendas, SDR
- **Top Industries:** Software de Computador, Tecnologia da Informação e Serviços
- **Company Size:** 48% Medium, 23% Small

#### What Do G2 Reviewers Say About Orum?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários apreciam a **facilidade de uso** do Orum, com uma interface amigável que aumenta a velocidade e a produtividade durante as chamadas.
- Os usuários elogiam a Orum por sua **alta eficiência** , aumentando a produtividade e agilizando significativamente o processo de chamadas.
- Os usuários apreciam o Orum por suas **capacidades de economia de tempo** , melhorando significativamente a produtividade e simplificando os processos de chamadas frias.
- Os usuários valorizam o Orum por sua **produtividade aumentada** , configuração fácil e capacidades de discagem eficazes que aumentam a eficiência da equipe.
- Os usuários valorizam a **velocidade e eficiência** do Discador Paralelo no Orum, aumentando sua produtividade em chamadas de vendas.

##### Cons

- Os usuários relatam **problemas de chamadas** com o Orum, incluindo problemas de conectividade e correspondência incorreta de prospectos que afetam sua experiência.
- Os usuários acham que os **recursos ausentes** , como a transferência direta de chamadas e a flexibilidade de pesquisa, limitam seu fluxo de trabalho.
- Os usuários enfrentam **problemas de conexão** com o Orum, levando a frustração e potencial perda de engajamento com os prospectos.
- Os usuários enfrentam **problemas de integração** com o Orum, achando desafiador sincronizar dados de outras plataformas de forma eficaz.
- Os usuários acham as **limitações do discador** frustrantes, particularmente a incapacidade de fazer chamadas únicas e acessar notas passadas facilmente.

#### What Are Recent G2 Reviews of Orum?

**["Aumente a Eficiência de Chamadas com Integração Salesforce Sem Interrupções"](https://www.g2.com/pt/survey_responses/orum-review-13172584)**

**Rating:** 5.0/5.0 stars

_— Amaan S._

[Read full review](https://www.g2.com/pt/survey_responses/orum-review-13172584)

**["Máquina vencedora de telemarketing"](https://www.g2.com/pt/survey_responses/orum-review-13172581)**

**Rating:** 5.0/5.0 stars

_— Adarsh S._

[Read full review](https://www.g2.com/pt/survey_responses/orum-review-13172581)

#### What Are G2 Users Discussing About Orum?

- [Has the learning curve, cluttered layout, and missing integrations changed how quickly you can ramp reps?](https://www.g2.com/pt/discussions/has-the-learning-curve-cluttered-layout-and-missing-integrations-changed-how-quickly-you-can-ramp-reps) - 1 comment
- [How are you managing notes, past context, and follow‑ups when Orum does not surface the right info at the right time?](https://www.g2.com/pt/discussions/how-are-you-managing-notes-past-context-and-follow-ups-when-orum-does-not-surface-the-right-info-at-the-right-time) - 1 comment
- [What is your experience with enrichment accuracy and missing mobile numbers, and how does it affect your outreach plans?](https://www.g2.com/pt/discussions/what-is-your-experience-with-enrichment-accuracy-and-missing-mobile-numbers-and-how-does-it-affect-your-outreach-plans) - 1 comment
- [How are you handling list imports, contact limits, and the extra steps they add to your day?](https://www.g2.com/pt/discussions/how-are-you-handling-list-imports-contact-limits-and-the-extra-steps-they-add-to-your-day) - 1 comment
- [Connect delay and call quality issues slow live conversations and make me sound unprepared](https://www.g2.com/pt/discussions/connect-delay-and-call-quality-issues-slow-live-conversations-and-make-me-sound-unprepared) - 1 comment

### [Nooks](https://www.g2.com/fr/products/nooks/reviews)

Nooks est l'espace de travail pour agents dédié à l'outbound intelligent. Nous associons le jugement humain à l'exécution par IA afin que les représentants passent moins de temps sur des tâches répétitives et plus de temps à construire de vraies relations qui se transforment en opportunités. Nooks regroupe les signaux, l'historique des comptes et les prochaines meilleures actions dans un système multi-canal pour le séquençage par IA, afin que l'outbound reste pertinent à mesure que vous évoluez. Plus de 100 équipes ont abandonné les outils de séquençage traditionnels pour Nooks, doublant ainsi plus que le pipeline issu des emails, réduisant le temps de recherche de 90 % et consolidant plusieurs fournisseurs en une seule plateforme. Plus de 1200 clients, y compris des organisations de vente sophistiquées chez HubSpot, Deel, ZoomInfo et Rippling, utilisent Nooks pour générer plus de pipeline avec moins de changement de contexte.

**Average Rating:** 4.8/5.0

**Total Reviews:** 1,652

#### How Do G2 Users Rate Nooks?

- **the product a-t-il été un bon partenaire commercial?:** 9.6/10 (Category avg: 8.9/10)
- **Omnicanal:** 8.9/10 (Category avg: 8.6/10)
- **API / Intégrations:** 9.0/10 (Category avg: 8.6/10)
- **Numérotation progressive:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Nooks?

- **Vendeur:** [Nooks](https://www.g2.com/fr/sellers/nooks)
- **Site Web de l'entreprise:** www.nooks.ai
- **Emplacement du siège social:** San Francisco, California
- **Twitter:** @JoinNooks  
390 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d0985ff2b8e1083fcf100fe495e371b10ac44dcc8c0a734662629503f74b014e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnooksapp&secure%5Burl_type%5D=linkedin_company_website)  
390 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** DTS, Représentant du développement commercial
- **Top Industries:** Logiciels informatiques, Technologie de l'information et services
- **Company Size:** 50% Medium, 25% Small

#### What Do G2 Reviewers Say About Nooks?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs trouvent que Nooks offre des fonctionnalités **qui font gagner du temps** , améliorant l'efficacité et permettant plus d'appels en moins de temps.
- Les utilisateurs trouvent que Nooks est exceptionnellement **facile à utiliser** , avec une interface conviviale pour les débutants et une navigation intuitive.
- Les utilisateurs trouvent que Nooks permet une **efficacité exceptionnelle** avec une numérotation plus rapide et des fonctionnalités intuitives qui améliorent la productivité.
- Les utilisateurs adorent la fonctionnalité de **composition parallèle efficace** de Nooks, augmentant leur volume d'appels et améliorant les conversations.
- Les utilisateurs apprécient les **capacités efficaces de génération de leads** de Nooks, améliorant la productivité et permettant un ciblage efficace.

##### Cons

- Les utilisateurs rencontrent fréquemment des **problèmes d'appel** avec Nooks, y compris des connexions lentes et des bugs frustrants pendant les appels.
- Les utilisateurs rencontrent des **problèmes de numérotation** avec des numéros incorrects composés et des difficultés à se connecter avec les contacts souhaités.
- Les utilisateurs trouvent que les **fonctionnalités manquantes** dans Nooks sont limitantes, en particulier le manque d'options de tri et d'opération multi-onglets.
- Les utilisateurs rencontrent des **limitations du composeur** avec Nooks, y compris des problèmes avec les déclencheurs de tâches et des appels doubles aux prospects.
- Les utilisateurs signalent des **problèmes de connexion** avec Nooks, y compris des retards et des coupures pendant les appels, impactant la qualité de la communication.

#### What Are Recent G2 Reviews of Nooks?

**["Nooks a suralimenté ma prospection sortante avec un composeur rapide et intuitif"](https://www.g2.com/fr/survey_responses/nooks-review-13172157)**

**Rating:** 5.0/5.0 stars

_— Deep K._

[Read full review](https://www.g2.com/fr/survey_responses/nooks-review-13172157)

**["Augmentation significative des taux de connexion avec un CRM sans faille"](https://www.g2.com/fr/survey_responses/nooks-review-13124572)**

**Rating:** 5.0/5.0 stars

_— Laura N._

[Read full review](https://www.g2.com/fr/survey_responses/nooks-review-13124572)

### [Close](https://www.g2.com/fr/products/close/reviews)

Close est un CRM de vente avec appels intégrés, SMS, e-mail, automatisation et IA, conçu pour les fondateurs, startups, agences et équipes de vente en croissance. La plateforme aide les entreprises à gérer les prospects, communiquer avec les clients potentiels, suivre les opportunités et automatiser le suivi à partir d'un système unique. Close est couramment utilisé par les équipes qui souhaitent que leur CRM soutienne l'exécution des ventes, et non seulement le stockage des données clients. Les utilisateurs peuvent appeler, envoyer des e-mails, des SMS, gérer les pipelines, attribuer des tâches, créer des flux de travail, exécuter des séquences de sensibilisation et suivre l'activité des ventes directement dans la plateforme. Close est conçu pour les entreprises dirigées par des fondateurs, les startups, les petites entreprises, les agences, les cabinets de recrutement, les entreprises de coaching, les équipes de services financiers, les entreprises SaaS et les équipes de vente internes. Il prend en charge des équipes allant de fondateurs individuels à des organisations de vente comptant plus de 100 représentants. Les principales capacités incluent : • Gestion du CRM et des pipelines pour le suivi des prospects, des contacts, des opportunités, des activités et des relations clients • Appels, SMS et e-mails intégrés, avec historique des communications connecté aux dossiers clients • Automatisation des ventes pour les flux de travail, les séquences, le routage des prospects, la gestion des tâches et le suivi • Composeur automatique et composeur prédictif pour les équipes gérant des ventes sortantes à fort volume ou des flux de travail de recrutement • Rapports et analyses pour la visibilité des pipelines, le suivi des activités, les prévisions et la performance des ventes • Chloe, l'agent IA intégré directement dans Close, qui peut aider à qualifier les prospects, organiser des réunions, suivre les clients potentiels, rechercher des comptes, enrichir les dossiers, résumer les conversations et mettre à jour les données CRM Chloe opère à l'intérieur de Close, où les dossiers clients, les conversations, les activités, les opportunités et les flux de travail existent déjà. Cela permet à Chloe d'agir en utilisant le contexte CRM, plutôt que de fonctionner comme un outil IA autonome connecté par des intégrations séparées. Les équipes peuvent utiliser Chloe pour engager de nouveaux prospects, réengager des opportunités dormantes, capturer des données de qualification, planifier des réunions et transmettre des conversations qualifiées à des représentants commerciaux humains lorsque cela est approprié. En combinant CRM, communication, automatisation, rapports et flux de travail de vente assistés par IA dans une seule plateforme, Close aide les équipes à réduire le travail manuel, améliorer la rapidité de contact, maintenir la cohérence du suivi et gérer plus d'activité de vente sans ajouter de complexité opérationnelle inutile.

**Average Rating:** 4.7/5.0

**Total Reviews:** 2,041

#### How Do G2 Users Rate Close?

- **the product a-t-il été un bon partenaire commercial?:** 9.3/10 (Category avg: 8.9/10)
- **Omnicanal:** 8.9/10 (Category avg: 8.6/10)
- **API / Intégrations:** 9.0/10 (Category avg: 8.6/10)
- **Numérotation progressive:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Close?

- **Vendeur:** [Close](https://www.g2.com/fr/sellers/close)
- **Site Web de l'entreprise:** close.com
- **Année de fondation:** 2013
- **Emplacement du siège social:** 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States
- **Twitter:** @Close  
6,592 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8980b4bb0778d41500d3b100ba9f3961c87b6cc7fd74a5b1c0aa7775da9fc28&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2597204%2F&secure%5Burl_type%5D=linkedin_company_website)  
213 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** PDG, Fondateur
- **Top Industries:** Marketing et publicité, Logiciels informatiques
- **Company Size:** 76% Small, 20% Medium

#### What Do G2 Reviewers Say About Close?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs trouvent que Close est **très convivial** , avec des intégrations transparentes qui rationalisent les processus et améliorent la productivité.
- Les utilisateurs apprécient l' **interface conviviale** de Close, permettant des flux de travail fluides pour les équipes de vente internes et externes.
- Les utilisateurs louent les **fonctionnalités de communication complètes** de Close, améliorant l'efficacité dans la gestion des interactions avec les clients sans effort.
- Les utilisateurs louent l' **interface intuitive** de Close, rendant la gestion des prospects et les suivis incroyablement fluides et efficaces.
- Les utilisateurs adorent le **design intuitif du tableau de bord** de Close, appréciant ses fonctionnalités simplifiées et son expérience conviviale.

##### Cons

- Les utilisateurs trouvent que les **fonctionnalités manquantes** sur l'application mobile limitent la fonctionnalité par rapport à la version de bureau.
- Les utilisateurs rencontrent souvent des **problèmes d'appel** tels que des déconnexions des appareils, ce qui affecte leur expérience globale avec Close.
- Les utilisateurs trouvent les **fonctionnalités limitées** de Close frustrantes, surtout pour les besoins B2C et lorsqu'ils ont besoin de plus d'options opérationnelles.
- Les utilisateurs trouvent les **options de personnalisation limitées** frustrantes, ce qui entrave la création de rapports avancés et de tableaux de bord personnalisés.
- Les utilisateurs trouvent la **en raison des complexités de fusion et des options de personnalisation limitées dans Close.**

#### What Are Recent G2 Reviews of Close?

**["Communication productive, besoin d'une meilleure visibilité des données"](https://www.g2.com/fr/survey_responses/close-review-13143531)**

**Rating:** 4.0/5.0 stars

_— Mateo A._

[Read full review](https://www.g2.com/fr/survey_responses/close-review-13143531)

**["Configuration facile, intégration transparente des e-mails et support réactif"](https://www.g2.com/fr/survey_responses/close-review-13148546)**

**Rating:** 4.5/5.0 stars

_— Stefano M._

[Read full review](https://www.g2.com/fr/survey_responses/close-review-13148546)

#### What Are G2 Users Discussing About Close?

- [À quoi sert Close ?](https://www.g2.com/fr/discussions/close-what-is-close-used-for) - 2 comments
- [What is Close used for?](https://www.g2.com/fr/discussions/what-is-close-used-for) - 1 comment

### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,468

#### How Do G2 Users Rate Genesys Cloud CX?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.8/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.9/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Genesys Cloud CX?

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys  
32,180 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,569 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager, Case Advocate
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 45% Medium, 40% Large

#### What Do G2 Reviewers Say About Genesys Cloud CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Genesys Cloud CX to be **exceptionally easy to use** , empowering business users to independently manage configurations.
- Users value the **continuous feature evolution** of Genesys Cloud CX, enhancing contact center operations and user satisfaction.
- Users value the **reliability** of Genesys Cloud CX, praising its accessibility and support for business continuity.
- Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels.
- Users appreciate the **intuitive interface** of Genesys Cloud CX, enhancing management of customer interactions and workforce performance.

##### Cons

- Users note the **limited features** of Genesys Cloud CX, particularly in voice translation and tool availability.
- Users note the **missing features** in Genesys Cloud CX, including limited dashboard customization and complex reporting options.
- Users find the **complexity of the interface** challenging, especially for newcomers navigating multiple features and settings.
- Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights.
- Users find the **learning curve steep** with Genesys Cloud CX, as the interface and features can be confusing initially.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)

**["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)**

**Rating:** 5.0/5.0 stars

_— Lucas A._

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)

#### What Are G2 Users Discussing About Genesys Cloud CX?

- [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth.

**Average Rating:** 4.1/5.0

**Total Reviews:** 604

#### How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.8/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.6/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?

- **Seller:** [Five9](https://www.g2.com/sellers/five9)
- **Company Website:** www.Five9.com
- **Year Founded:** 2001
- **HQ Location:** San Ramon, CA
- **Twitter:** @Five9  
14,856 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ab47fa8489c7a54b5afa3a30c5a95276dbcdfd37f1e12bcd69df7e9622d7f85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16827%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,058 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Manager
- **Top Industries:** Consumer Services, Financial Services
- **Company Size:** 56% Medium, 23% Small

#### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **user-friendly interface** of Five9, finding it simple to navigate and easy to implement.
- Users praise the **responsive customer support** of Five9, highlighting its priority in addressing concerns promptly.
- Users value the **exceptional customer service** of Five9, highlighting responsiveness and helpfulness in their experience.
- Users appreciate the **responsive and helpful support** from Five9, enhancing their overall experience and integration capabilities.
- Users value the **efficiency** of Five9, benefiting from impressive features that enhance customer interactions and productivity monitoring.

##### Cons

- Users face **call issues** that hinder accurate reporting and performance assessment, complicating the contact center experience.
- Users note **missing features** like a modern UI and efficient search options, impacting usability and functionality.
- Users find the **complexity** of Five9's interface and reporting features to be quite challenging and confusing.
- Users report **technical issues** with Five9, including slow support responses and occasional glitches disrupting service.
- Users report that **poor customer support** leads to frustrating delays and challenges in issue resolution and setup.

#### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

**["Fast, Intuitive Web-Based Platform with Reliable Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)**

**Rating:** 5.0/5.0 stars

_— Aldo O._

[Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)

**["User-Friendly Platform with Excellent Agent Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)**

**Rating:** 5.0/5.0 stars

_— Kimika W._

[Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)

#### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?

- [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments
- [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment
- [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software)
- [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost)
- [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments

### [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews)

RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally. The solution utilizes sophisticated attribute-based routing to ensure customers are automatically paired with the right agent based on their specific needs and skills. By offering comprehensive omnichannel integration and seamless journey tracking, enterprises can maintain continuous, context-rich support across every international touchpoint. CONVERSATIONAL AI AND SELF-SERVICE AUTOMATION The platform features built-in AI Agents to streamline customer journeys and reduce operational costs. Through advanced AI self-service and AI-powered virtual agents, organizations can deliver personalized, data-driven conversations 24/7. These intelligent tools handle routine inquiries autonomously while generating deep interaction insights, providing instant assistance, and ensuring a smooth transition to live agents when necessary. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT Optimize team performance and control costs with a native, AI-driven workforce optimization solution. RingCentral Contact Center encompasses full workforce engagement management (WEM) tools, including native scheduling and predictive forecasting to align team hours precisely with call traffic, vacations, and training. It also provides robust quality management features such as call recording, interaction analytics, and fair agent scoring, paired with interactive gamification and performance dashboards to boost agent satisfaction and productivity. COMPREHENSIVE ANALYTICS AND CUSTOM INTEGRATIONS Make business-critical decisions using granular historical reports and live analytics. The platform features an intuitive drag-and-drop interface to build customizable real-time dashboards, allowing managers to monitor key performance indicators like handle time, first contact resolution, and queue time instantly. Designed for bespoke deployments, the solution integrates deeply with over 120 marketplace tools and offers more than 400 available APIs to tailor workflows to any enterprise technology stack. WHY CHOOSE RINGCENTRAL CONTACT CENTER Global enterprises choose RingCentral Contact Center to deliver better customer service at scale and lift customer and employee satisfaction.. By combining powerful omnichannel routing, native workforce engagement management, and open API flexibility, RingCentral provides a secure, reliable cloud foundation that transforms traditional customer support into a strategic revenue driver.

**Average Rating:** 4.1/5.0

**Total Reviews:** 212

#### How Do G2 Users Rate RingCentral Contact Center?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.9/10)
- **Omnichannel:** 7.8/10 (Category avg: 8.6/10)
- **API / Integrations:** 7.6/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind RingCentral Contact Center?

- **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral)
- **Company Website:** www.ringcentral.com
- **Year Founded:** 1999
- **HQ Location:** Belmont, CA
- **Twitter:** @RingCentral  
61,963 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,726 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Consumer Services
- **Company Size:** 47% Small, 38% Medium

#### What Do G2 Reviewers Say About RingCentral Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of RingCentral Contact Center, enabling seamless communication and call management.
- Users appreciate the **robust VoIP capabilities** of RingCentral Contact Center, enabling seamless communication for remote teams.
- Users find the **intuitive interface** of RingCentral Contact Center enhances efficiency and flexibility for remote communication.
- Users value the **helpful customer support** at RingCentral, resolving issues efficiently and enhancing users' experience.
- Users value the **efficient support** from RingCentral Contact Center, facilitating quick solutions and flexible communication options.

##### Cons

- Users struggle with **call issues** , including bad numbers and complex troubleshooting, impacting their overall experience with RingCentral.
- Users report issues with **call connectivity** , experiencing disconnections and difficulties in ending calls effectively.
- Users experience **call quality issues** with RingCentral Contact Center, often facing disconnections and connectivity challenges.
- Users face significant **connection issues** with RingCentral, impacting call accessibility and overall user experience negatively.
- Users face frequent **connectivity issues** with RingCentral, impacting call reliability and overall user experience.

#### What Are Recent G2 Reviews of RingCentral Contact Center?

**["Easy-to-use Omnivhannel Platform with reliable Call Quality."](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13038279)**

**Rating:** 4.5/5.0 stars

_— Sujal S._

[Read full review](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13038279)

**["RingCentral Contact Center Changed How I Pick Up Conversations Instead of Restarting Them"](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13169207)**

**Rating:** 5.0/5.0 stars

_— Aashu J._

[Read full review](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13169207)

#### What Are G2 Users Discussing About RingCentral Contact Center?

- [What is RingCentral Contact Center used for?](https://www.g2.com/discussions/what-is-ringcentral-contact-center-used-for) - 1 comment
- [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) - 3 comments, 1 upvote
- [What is the difference between a contact center and a call center?](https://www.g2.com/discussions/what-is-the-difference-between-a-contact-center-and-a-call-center)
- [How does call center software work?](https://www.g2.com/discussions/how-does-call-center-software-work)
- [What is a contact center software?](https://www.g2.com/discussions/what-is-a-contact-center-software)

### [Talkdesk](https://www.g2.com/pt/products/talkdesk/reviews)

Talkdesk® está liderando uma nova era na experiência do cliente com a Automação da Experiência do Cliente (CXA) — uma nova categoria e plataforma projetada para automatizar toda a complexidade das jornadas modernas do cliente. O CXA substitui fluxos de trabalho fragmentados e coordenados por humanos por uma orquestração autônoma de IA multiagente que oferece um serviço inteligente, escalável e focado em resultados em todo o ciclo de vida do cliente. Saiba mais em: https://www.talkdesk.com/use-cases/ No núcleo do CXA está o Talkdesk Data Cloud, que transforma transcrições, gravações de chamadas, notas de casos e registros de clientes de CRMs e sistemas de registro em conhecimento acionável em tempo real. Isso permite que agentes de IA operem com contexto completo, colaborando perfeitamente para resolver problemas complexos de clientes com rapidez, precisão e adaptabilidade. O Talkdesk CXA suporta tanto fluxos de trabalho intersetoriais quanto casos de uso especializados em setores como saúde, serviços financeiros, varejo, serviços públicos, viagens e governo. Com agentes de IA pré-construídos, um ciclo virtuoso de automação (Descobrir, Construir, Orquestrar, Medir) e rápido tempo para valor, a Talkdesk ajuda as empresas a modernizar a experiência do cliente sem a necessidade de uma substituição completa. Confiada por marcas globais e reconhecida por inovação contínua, a Talkdesk capacita organizações a aumentar a receita, reduzir custos e transformar a entrega de serviços por meio de automação coordenada e orientada por IA. Empresas que amam seus clientes usam Talkdesk. Talkdesk é uma marca registrada da Talkdesk, Inc. Todos os nomes de produtos e empresas são marcas comerciais™ ou registradas® de seus respectivos proprietários. O uso deles não implica qualquer afiliação ou endosso por parte deles.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,471

#### How Do G2 Users Rate Talkdesk?

- **the product tem sido um bom parceiro comercial?:** 8.9/10 (Category avg: 8.9/10)
- **Omnichannel:** 9.0/10 (Category avg: 8.6/10)
- **API / integrações:** 8.9/10 (Category avg: 8.6/10)
- **Discagem Progressiva:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Talkdesk?

- **Vendedor:** [Talkdesk](https://www.g2.com/pt/sellers/talkdesk)
- **Website da Empresa:** www.talkdesk.com
- **Ano de Fundação:** 2011
- **Localização da Sede:** Palo Alto, CA
- **Twitter:** @talkdesk  
6,959 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,391 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Supervisor, Representante de Atendimento ao Cliente
- **Top Industries:** Serviços ao Consumidor, Software de Computador
- **Company Size:** 60% Medium, 20% Large

#### What Do G2 Reviewers Say About Talkdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários apreciam a **facilidade de uso** do Talkdesk, permitindo o acompanhamento eficiente das chamadas e aumentando a produtividade geral.
- Os usuários apreciam a **eficiência** do Talkdesk, permitindo uma comunicação fluida entre plataformas e operações de atendimento ao cliente aprimoradas.
- Os usuários apreciam os **recursos abrangentes** do Talkdesk, permitindo fluxos de trabalho eficientes e melhorando as interações com os clientes.
- Os usuários apreciam a **fácil integração com CRM** do Talkdesk, aumentando a eficiência e a comunicação para as equipes de suporte ao cliente.
- Os usuários elogiam o Talkdesk por seu **suporte ao cliente excepcional** e integração perfeita que aumenta a eficiência da equipe.

##### Cons

- Os usuários frequentemente enfrentam **problemas de chamada** com o Talkdesk, incluindo má qualidade de áudio e chamadas interrompidas durante as conversas.
- Os usuários frequentemente enfrentam **problemas técnicos** com o Talkdesk, incluindo chamadas interrompidas e falhas no sistema que exigem reinicializações frequentes.
- Os usuários acham os **recursos ausentes** no Talkdesk frustrantes, prejudicando a eficiência e o fluxo de trabalho durante as chamadas e o gerenciamento de tickets.
- Os usuários enfrentam **problemas de notificação** com o Talkdesk, levando a mudanças inesperadas de status offline e problemas técnicos frustrantes.
- Os usuários frequentemente enfrentam **problemas de conexão** com o Talkdesk, causando atrasos frustrantes e exigindo reinicializações frequentes do aplicativo.

#### What Are Recent G2 Reviews of Talkdesk?

**["revisão de representante"](https://www.g2.com/pt/survey_responses/talkdesk-review-11332704)**

**Rating:** 5.0/5.0 stars

_— M S._

[Read full review](https://www.g2.com/pt/survey_responses/talkdesk-review-11332704)

**["Copilot Torna o Contexto do Cliente Mais Claro e Aumenta o Desempenho"](https://www.g2.com/pt/survey_responses/talkdesk-review-13188022)**

**Rating:** 4.0/5.0 stars

_— Jacqueline T._

[Read full review](https://www.g2.com/pt/survey_responses/talkdesk-review-13188022)

#### What Are G2 Users Discussing About Talkdesk?

- [Como a Talkdesk está transformando as operações de atendimento ao cliente com suas soluções inovadoras de call center?](https://www.g2.com/pt/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments
- [Para que é usado o Talkdesk?](https://www.g2.com/pt/discussions/what-is-talkdesk-used-for) - 2 comments

### [CloudTalk](https://www.g2.com/fr/products/cloudtalk/reviews)

CloudTalk est le principal logiciel d'appels d'affaires alimenté par l'IA pour les PME en croissance. CloudTalk aide plus de 4 000 PME modernes à parler à plus de clients, conclure plus de ventes et résoudre les problèmes plus rapidement, sans les prix ou la complexité des entreprises. Plus de 30 000 professionnels des ventes et du support dans des PME de plus de 160 pays comptent sur CloudTalk pour : Parler à 10 fois plus de personnes - Notre composeur d'appels de vente IA combine les appels en aperçu, en puissance et en parallèle (jusqu'à 10 lignes) qui filtrent automatiquement les messageries vocales et les lignes mortes. Automatiser les appels que les humains ne devraient pas avoir à faire - Créez des agents vocaux IA et un réceptionniste IA en quelques minutes pour la planification de rendez-vous, la qualification de prospects, la couverture après les heures de bureau, les rappels de paiement et plus encore. Transformer chaque conversation en données structurées - Utilisez l'intelligence de conversation IA pour obtenir des résumés d'appels automatiques, des notes IA, une analyse de sentiment, une extraction de sujets, une notation d'appels, une transcription multilingue et des ratios de parole/écoute. Gérer leur système téléphonique d'entreprise complet sur une seule plateforme cloud - Avec le concepteur de flux d'appels, IVR, mise en file d'attente des appels, enregistrement des appels, surveillance en temps réel, analyses, SMS internationaux, messagerie WhatsApp et automatisation des flux de travail. Gérer les appels mondiaux sans le casse-tête de l'infrastructure - Numéros locaux dans plus de 160 pays, disponibilité de 99,999 %, redondance multi-opérateurs et qualité d'appel cristalline. Se brancher sur les outils qu'ils utilisent déjà - Plus de 100 intégrations natives, y compris HubSpot (certifié), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, et plus encore. La plupart des clients de CloudTalk sont opérationnels en quelques jours. Pas de matériel, pas de PBX, pas de mois de consultation. Inscrivez-vous simplement, portez des numéros (ou achetez-en de nouveaux), connectez votre CRM et commencez à appeler — avec l'IA qui fait le travail fastidieux dès le premier jour. CloudTalk est conforme aux normes GDPR, SOC 2, ISO 27001, HIPAA et CCPA. Des clients comme Bit2Me ont réduit les appels manqués de 80 % à 16 %, réduit les temps d'attente de 85 % et sont passés de 2 à plus de 20 agents — sans ajouter de complexité. https://hubs.li/Q04n2f7L0 Découvrez comment nous pouvons améliorer vos appels lors d'une démonstration personnalisée 1:1 : https://hubs.li/Q04n2f4C0

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,811

#### How Do G2 Users Rate CloudTalk?

- **the product a-t-il été un bon partenaire commercial?:** 8.9/10 (Category avg: 8.9/10)
- **Omnicanal:** 8.2/10 (Category avg: 8.6/10)
- **API / Intégrations:** 8.3/10 (Category avg: 8.6/10)
- **Numérotation progressive:** 8.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind CloudTalk?

- **Vendeur:** [CloudTalk](https://www.g2.com/fr/sellers/cloudtalk)
- **Site Web de l'entreprise:** www.cloudtalk.io
- **Année de fondation:** 2016
- **Emplacement du siège social:** New York
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a7131a196dde74ab24374f0c5fe394e45a7e89c8c85b9b7bdc470627f39cd734&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17944841%2F&secure%5Burl_type%5D=linkedin_company_website)  
224 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** PDG, Responsable de compte
- **Top Industries:** Logiciels informatiques, Technologie de l'information et services
- **Company Size:** 64% Small, 32% Medium

#### What Do G2 Reviewers Say About CloudTalk?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient la **facilité d'utilisation** de CloudTalk, bénéficiant d'appels et d'intégrations fluides.
- Les utilisateurs apprécient la **fiabilité exceptionnelle** de CloudTalk, notant sa performance stable et son interface intuitive sur tous les appareils.
- Les utilisateurs louent l' **interface intuitive** de CloudTalk, simplifiant la communication et améliorant l'expérience utilisateur globale.
- Les utilisateurs trouvent CloudTalk **extrêmement utile** pour le suivi en temps réel, simplifiant la gestion de leurs KPI et améliorant l'efficacité des appels.
- Les utilisateurs apprécient les **fonctionnalités d'appel rapides et faciles** de CloudTalk, améliorant l'efficacité et la commodité de la communication.

##### Cons

- Les utilisateurs signalent des **problèmes d'appel** liés à l'accès et à la connectivité, entraînant des perturbations dans leur expérience avec CloudTalk.
- Les utilisateurs rencontrent occasionnellement des **problèmes de connexion** avec CloudTalk, entraînant des problèmes opérationnels et des interruptions inattendues.
- Les utilisateurs expriment leur frustration face à **l'absence de fonctionnalités essentielles** telles que la recherche de SMS et le support de la langue néerlandaise dans CloudTalk.
- Les utilisateurs constatent que les **problèmes de synchronisation des appels** avec Pipedrive peuvent entraîner de la frustration lors de la gestion des appels avec CloudTalk.
- Les utilisateurs rencontrent **une mauvaise connectivité** , éprouvant des difficultés avec les appels internationaux et l'enregistrement en ligne incohérent de l'application.

#### What Are Recent G2 Reviews of CloudTalk?

**["CloudTalk a simplifié notre communication avec les clients et amélioré l'efficacité de notre équipe."](https://www.g2.com/fr/survey_responses/cloudtalk-review-12852659)**

**Rating:** 5.0/5.0 stars

_— Marwan E._

[Read full review](https://www.g2.com/fr/survey_responses/cloudtalk-review-12852659)

**["Analytique de CloudTalk, intégration transparente avec Pipedrive et numérotation intelligente avec indicatif régional local"](https://www.g2.com/fr/survey_responses/cloudtalk-review-12856744)**

**Rating:** 4.5/5.0 stars

_— Hunter K._

[Read full review](https://www.g2.com/fr/survey_responses/cloudtalk-review-12856744)

#### What Are G2 Users Discussing About CloudTalk?

- [À quoi sert CloudTalk ?](https://www.g2.com/fr/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote
- [What is CloudTalk used for?](https://www.g2.com/fr/discussions/what-is-cloudtalk-used-for) - 2 comments

### [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/it/products/gtm-workspace-powered-by-zoominfo/reviews)

Nota: GTM Workspace è la versione aggiornata di ZoomInfo Sales e ZoomInfo Copilot. GTM Workspace è una piattaforma unificata per l'esecuzione delle vendite che consente ai responsabili delle vendite e ai gestori di account di gestire l'intero portafoglio clienti da un'unica area di lavoro. Riunendo i dati CRM, l'intelligenza di ZoomInfo, la cronologia degli impegni e i segnali di acquisto in una vista consolidata, GTM Workspace elimina il continuo cambio di contesto che impedisce ai venditori di dare il meglio di sé. Al centro di GTM Workspace c'è un assistente AI che comprende il contesto completo del territorio di un rappresentante - i loro account, le opportunità aperte, le conversazioni passate e i segnali in tempo reale - consentendo comandi in linguaggio naturale che guidano azioni reali. I venditori possono prepararsi istantaneamente per le riunioni, monitorare la salute degli account, dare priorità al pipeline e identificare i migliori potenziali clienti da perseguire, tutto senza lasciare un'unica interfaccia. GTM Workspace si integra direttamente con Salesforce, mantenendo una sincronizzazione bidirezionale e in tempo reale in modo che i dati CRM rimangano aggiornati automaticamente. Le viste flessibili in stile foglio di calcolo consentono ai rappresentanti di suddividere e analizzare i loro account, contatti, lead e opportunità esattamente nel modo in cui lavorano - con i dati firmografici, tecnografici e di intento di ZoomInfo arricchiti direttamente accanto ai campi CRM. Progettato appositamente per il modo in cui operano i team di vendita moderni, GTM Workspace non richiede formazione, costruzione di agenti o progetti di ingegneria. Funziona immediatamente appena fuori dalla scatola, offrendo valore dal primo giorno oltre alla base di dati su cui i team già fanno affidamento. Il risultato: i venditori trascorrono meno tempo a mettere insieme informazioni attraverso strumenti disconnessi e più tempo a fare ciò che sanno fare meglio - costruire relazioni e chiudere affari.

**Average Rating:** 4.5/5.0

**Total Reviews:** 8,879

#### How Do G2 Users Rate GTM Workspace - Powered by ZoomInfo?

- **Ritiene che the product sia stato un valido partner commerciale?:** 8.6/10 (Category avg: 8.9/10)
- **Omnicanale:** 8.1/10 (Category avg: 8.6/10)
- **API / Integrazioni:** 8.4/10 (Category avg: 8.6/10)
- **Composizione Progressiva:** 8.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind GTM Workspace - Powered by ZoomInfo?

- **Venditore:** [ZoomInfo](https://www.g2.com/it/sellers/zoominfo-26a9872a-d61e-4832-ab53-5e972b230706)
- **Sito web dell'azienda:** www.zoominfo.com
- **Anno di Fondazione:** 2000
- **Sede centrale:** Vancouver, WA
- **Twitter:** @ZoomInfo  
23,515 follower su Twitter
- **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd618c71d6b4b0acc542c8b46079b4c9423a65a072ce8f8590d4f3ed35e8aebb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzoominfo%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,221 dipendenti su LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive, Sales Development Representative
- **Top Industries:** Software per computer, Tecnologia dell'informazione e servizi
- **Company Size:** 48% Medium, 26% Large

#### What Do G2 Reviewers Say About GTM Workspace - Powered by ZoomInfo?

_AI-generated summary from verified user reviews_

##### Pros

- Gli utenti apprezzano il **database di contatti robusto e accurato** di GTM Workspace, migliorando i loro sforzi di prospezione in uscita.
- Gli utenti trovano **GTM Workspace facile da usare** , consentendo un'esportazione dei dati fluida e un'efficace coltivazione dei lead con funzionalità intuitive.
- Gli utenti apprezzano la **precisione dei dati** di GTM Workspace, che consente un'intelligenza di vendita efficace e un maggiore successo nel prospecting.
- Gli utenti amano le **funzionalità AI** di GTM Workspace, migliorando significativamente la loro efficienza nel prospecting e i tassi di conversione.
- Gli utenti apprezzano il **facile accesso a contatti e aziende rilevanti** , semplificando il prospecting e migliorando gli sforzi di nurturing dei lead.

##### Cons

- Gli utenti notano che i **dati inaccurati** possono ostacolare l'efficacia, influenzando il successo dei contatti e l'esperienza complessiva dell'utente.
- Gli utenti affrontano sfide con **dati obsoleti** , come indirizzi email e titoli di lavoro inaccurati, ostacolando un contatto efficace.
- Gli utenti segnalano **contatti obsoleti** che causano complicazioni, con problemi nella sincronizzazione di informazioni accurate dalle integrazioni.
- Gli utenti riscontrano problemi di **imprecisione dei dati** , con informazioni obsolete e difficoltà nella ricerca e nell'integrazione con altri sistemi.
- Gli utenti si trovano spesso a gestire **informazioni obsolete** , inclusi indirizzi email errati e titoli di lavoro inaccurati, complicando il loro flusso di lavoro.

#### What Are Recent G2 Reviews of GTM Workspace - Powered by ZoomInfo?

**["Prospezione di Vendite Efficiente, Necessita di Miglioramenti dell'Interfaccia Utente"](https://www.g2.com/it/survey_responses/gtm-workspace-powered-by-zoominfo-review-13126858)**

**Rating:** 4.5/5.0 stars

_— Kiet N._

[Read full review](https://www.g2.com/it/survey_responses/gtm-workspace-powered-by-zoominfo-review-13126858)

**["Uno Strumento AI Potente per il Successo delle Vendite Interne"](https://www.g2.com/it/survey_responses/gtm-workspace-powered-by-zoominfo-review-12894485)**

**Rating:** 4.0/5.0 stars

_— Raju S._

[Read full review](https://www.g2.com/it/survey_responses/gtm-workspace-powered-by-zoominfo-review-12894485)

#### What Are G2 Users Discussing About GTM Workspace - Powered by ZoomInfo?

- [In che modo ZoomInfo SalesOS consente ai team di vendita di ottenere risultati migliori attraverso approfondimenti basati sui dati?](https://www.g2.com/it/discussions/how-does-zoominfo-salesos-empower-sales-teams-to-achieve-better-results-through-data-driven-insights) - 3 comments, 1 upvote
- [A cosa serve ZoomInfo SalesOS?](https://www.g2.com/it/discussions/what-is-zoominfo-salesos-used-for) - 3 comments, 1 upvote
- [ZoomInfo è legale?](https://www.g2.com/it/discussions/is-zoominfo-legal) - 6 comments, 1 upvote
- [Chi sono i primi 3 concorrenti di ZoomInfo?](https://www.g2.com/it/discussions/who-are-zoominfo-s-top-3-competitors) - 4 comments, 2 upvotes
- [Come fa ZoomInfo a ottenere i miei dettagli?](https://www.g2.com/it/discussions/how-does-zoominfo-get-my-details) - 2 comments, 1 upvote

### [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace

**Average Rating:** 4.3/5.0

**Total Reviews:** 2,361

#### How Do G2 Users Rate JustCall?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.1/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.3/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind JustCall?

- **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs)
- **Company Website:** www.saaslabs.co
- **Year Founded:** 2016
- **HQ Location:** Palo Alto, California
- **Twitter:** @saas\_labs  
319 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website)  
416 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 59% Small, 31% Medium

#### What Do G2 Reviewers Say About JustCall?

_AI-generated summary from verified user reviews_

##### Pros

- Users find JustCall's **ease of use** impressive, highlighting its straightforward setup and intuitive interface for seamless communication.
- Users enjoy the **s seamless integration** of calls, SMS, and CRM in JustCall, enhancing efficiency and organization.
- Users value how JustCall brings **simplicity to business communication** , streamlining tasks and enhancing efficiency effortlessly.
- Users commend the **excellent customer support** of JustCall, highlighting its responsiveness and effective issue resolution.
- Users love the **efficient call management** of JustCall, enjoying seamless integrations and a user-friendly interface.

##### Cons

- Users often face **call issues** with JustCall, including lag and difficulties in transferring calls and monitoring effectively.
- Users find the **call functionality cumbersome** , facing issues like multiple clicks and unstable call quality while traveling.
- Users experience **connection issues** with JustCall, including call quality drops and disruptions due to unstable internet.
- Users find **missing features** like lack of SMS support and limited customization hinder their experience with JustCall.
- Users experience **poor call quality** with JustCall, often facing drops and interruptions due to unstable internet connections.

#### What Are Recent G2 Reviews of JustCall?

**["Integration with HubSpot Enhances Call Management"](https://www.g2.com/survey_responses/justcall-review-13141009)**

**Rating:** 4.0/5.0 stars

_— Paul W._

[Read full review](https://www.g2.com/survey_responses/justcall-review-13141009)

**["Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights"](https://www.g2.com/survey_responses/justcall-review-12953018)**

**Rating:** 5.0/5.0 stars

_— Richard L._

[Read full review](https://www.g2.com/survey_responses/justcall-review-12953018)

### [PhoneBurner](https://www.g2.com/fr/products/phoneburner/reviews)

PhoneBurner est un composeur automatique qui alimente des millions de conversations pour plus de 3000 clients, et atteint en moyenne des taux de réponse de plus de 10 %. Contrairement aux composeurs traditionnels qui privilégient la vitesse, PhoneBurner équilibre vitesse et qualité - ainsi plus d'appels se connectent et plus d'affaires se concluent. Opérateur de niveau 1. Pas d'appels interrompus. Pas de pause gênante. Protection anti-spam à la pointe. Automatisation des flux de travail inégalée. Maintenant avec ARMOR®, protection anti-spam révolutionnaire et optimisation du taux de réponse. Pourquoi PhoneBurner ? - Composeur automatique illimité - Jusqu'à 4 fois plus d'appels et de conversations - Optimisation du taux de réponse ARMOR® - Surveillance et remédiation du spam - Connexions instantanées, sans délai - Mélangez appels, e-mails et SMS - Laissez des messages vocaux en un clic - Automatisez les flux de travail post-appel - Distribuez automatiquement les prospects - Accédez à des analyses de pointe - Partenaire avec le leader des Communications Responsables 1-à-1™ Utilisez notre CRM inclus ou intégrez avec plus de 100 applications comme Salesforce, Zoho, Hubspot, Clay, SugarCRM, monday.com, Zapier, et plus encore, ou créez des intégrations personnalisées via notre API.

**Average Rating:** 4.7/5.0

**Total Reviews:** 286

#### How Do G2 Users Rate PhoneBurner?

- **the product a-t-il été un bon partenaire commercial?:** 9.6/10 (Category avg: 8.9/10)
- **Omnicanal:** 8.8/10 (Category avg: 8.6/10)
- **API / Intégrations:** 8.5/10 (Category avg: 8.6/10)
- **Numérotation progressive:** 9.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind PhoneBurner?

- **Vendeur:** [PhoneBurner, Inc.](https://www.g2.com/fr/sellers/phoneburner-inc)
- **Site Web de l'entreprise:** www.phoneburner.com
- **Année de fondation:** 2008
- **Emplacement du siège social:** Ladera Ranch, CA
- **Twitter:** @PhoneBurner  
12,534 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6fc1b94b1d8e4866691cb48da994bbd8e8ca5da9d7d806ab183bd8c89ea76e11&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1837898%2F&secure%5Burl_type%5D=linkedin_company_website)  
54 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** PDG, Président
- **Top Industries:** Services financiers, Assurances
- **Company Size:** 79% Small, 17% Medium

#### What Do G2 Reviewers Say About PhoneBurner?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs adorent comment les **fonctionnalités qui font gagner du temps** de PhoneBurner rationalisent les flux de travail, améliorant l'efficacité et éliminant les tâches manuelles.
- Les utilisateurs louent la **facilité d'utilisation** de PhoneBurner, appréciant son intégration transparente et ses fonctionnalités qui font gagner du temps.
- Les utilisateurs louent le **support client exceptionnel** de PhoneBurner, soulignant leur réactivité et leur serviabilité lors de l'intégration et de la résolution des problèmes.
- Les utilisateurs célèbrent l' **efficacité** de PhoneBurner, le trouvant facile à utiliser et idéal pour améliorer la productivité et les ventes.
- Les utilisateurs louent le **service client exceptionnel** de PhoneBurner, soulignant des réponses rapides et une résolution efficace des problèmes lors des appels.

##### Cons

- Les utilisateurs sont frustrés par les **limitations du composeur** de PhoneBurner, en particulier par le manque d'incréments personnalisables pour les listes d'appels.
- Les utilisateurs notent le **coût élevé** de PhoneBurner, surtout pour les agences ayant besoin de comptes clients abordables.
- Les utilisateurs trouvent que les **fonctionnalités manquantes** de PhoneBurner limitent son efficacité, notamment en ce qui concerne l'intégration CRM et les options de numérotation.
- Les utilisateurs trouvent les **limitations de la fonctionnalité d'appel** frustrantes, car elles compliquent le contact efficace avec les prospects individuels.
- Les utilisateurs rencontrent des **problèmes d'intégration** avec PhoneBurner, nécessitant des solutions de contournement supplémentaires pour la compatibilité avec le CRM et le calendrier.

#### What Are Recent G2 Reviews of PhoneBurner?

**["Appels à froid rapides intégrés au CRM avec un suivi puissant et un support incroyable"](https://www.g2.com/fr/survey_responses/phoneburner-review-13034664)**

**Rating:** 4.5/5.0 stars

_— Wessling G._

[Read full review](https://www.g2.com/fr/survey_responses/phoneburner-review-13034664)

**["Configuration sans effort, améliore l'efficacité des appels"](https://www.g2.com/fr/survey_responses/phoneburner-review-12801370)**

**Rating:** 5.0/5.0 stars

_— Jason C._

[Read full review](https://www.g2.com/fr/survey_responses/phoneburner-review-12801370)

#### What Are G2 Users Discussing About PhoneBurner?

- [À quoi sert PhoneBurner ?](https://www.g2.com/fr/discussions/what-is-phoneburner-used-for)
- [How much does PhoneBurner cost?](https://www.g2.com/fr/discussions/how-much-does-phoneburner-cost)
- [Combien de temps dure l'essai gratuit de PhoneBurner ?](https://www.g2.com/fr/discussions/how-long-is-phoneburner-free-trial) - 1 comment
- [How do you use PhoneBurner?](https://www.g2.com/fr/discussions/how-do-you-use-phoneburner)
- [Qu'est-ce qu'un PhoneBurner ?](https://www.g2.com/fr/discussions/what-is-a-phoneburner) - 2 comments

### [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

**Average Rating:** 4.3/5.0

**Total Reviews:** 1,604

#### How Do G2 Users Rate NICE CXone?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.9/10 (Category avg: 8.6/10)
- **API / Integrations:** 9.0/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind NICE CXone?

- **Seller:** [NiCE](https://www.g2.com/sellers/nice)
- **Year Founded:** 1986
- **HQ Location:** Hoboken, New Jersey
- **Twitter:** @NICELtd  
14,655 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
14,099 employees on LinkedIn®
- **Ownership:** NASDAQ: NICE

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Service Agent
- **Top Industries:** Consumer Services, Information Technology and Services
- **Company Size:** 52% Medium, 34% Large

#### What Do G2 Reviewers Say About NICE CXone?

_AI-generated summary from verified user reviews_

##### Pros

- Users find NICE CXone to be an **easy-to-use platform** that simplifies various organizational needs effectively.
- Users value the **excellent call quality and intuitive design** of NICE CXone, enhancing professional communication and ease of use.
- Users value the **efficiency** of NICE CXone, appreciating its quick updates and user-friendly automation features.
- Users find NICE CXone to be exceptionally **helpful** for efficiently addressing customer issues with valuable automated responses.
- Users praise the **intuitive interface** of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience.

##### Cons

- Users often face **call issues** , including dropped calls and improper display, impacting overall reliability and experience.
- Users face various **technical issues** with NICE CXone, including lag, outages, and unclear documentation, impacting usability.
- Users struggle with the **steep learning curve** of NICE CXone, highlighting the need for improved training resources.
- Users find the **missing features** in NICE CXone frustrating, particularly regarding reporting and dashboard customization limitations.
- Users express frustration with **poor customer support** , finding it difficult to get timely assistance when needed.

#### What Are Recent G2 Reviews of NICE CXone?

**["Cxone Simplifies Calling and Scheduling in One Place"](https://www.g2.com/survey_responses/nice-cxone-review-12717141)**

**Rating:** 4.5/5.0 stars

_— Nilesh S._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141)

**["Reliable and Efficient Customer Experience Platform"](https://www.g2.com/survey_responses/nice-cxone-review-11739091)**

**Rating:** 4.5/5.0 stars

_— Alex L._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-11739091)

#### What Are G2 Users Discussing About NICE CXone?

- [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact)
- [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment
- [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do)
- [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact)
- [What is inContact?](https://www.g2.com/discussions/what-is-incontact)

### [Convoso](https://www.g2.com/products/convoso/reviews)

Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations that depend on outbound sales to acquire customers, Convoso helps businesses increase contact rates, maximize agent productivity, and lower customer acquisition costs. Convoso unifies high-performance dialing, campaign management, and intelligent number management to help teams connect with more prospects and convert more opportunities. Businesses can automate workflows across lead, campaign, and list management while engaging prospects through voice, SMS, email, and AI-powered agents. Intelligent number management capabilities help businesses monitor number health, optimize number pools, automate procurement, and match the best number to each lead. Combined with predictive dialing, sub-5-second speed-to-lead, advanced call classification, built-in compliance controls, and real-time analytics, Convoso helps organizations scale outbound operations with confidence. What Sets Convoso Apart Ignite Intelligent Number Management: Automated procurement, dynamic health scoring, and AI-driven Dialing Optimization that prioritizes your highest-performing numbers—helping you make the most out of every lead. Predictive Dialer & Campaign Management: Four dialer modes and adaptive pacing ensure lightning-fast speed-to-lead and greater agent productivity. Compliance Automation: Mini-TCPA, RND scrubbing, STIR/SHAKEN, and StateTracker™ built-in to simplify compliance and reduce risk. Gold-Standard Voicemail Detection: 97% accuracy eliminates wasted dials on voicemails and increases productive connects. Actionable Reporting: Transparent, easy-to-use dashboards that surface the metrics that truly impact ROI. Dedicated Customer Success: White-glove onboarding and ongoing support designed to help your team scale smarter.

**Average Rating:** 4.5/5.0

**Total Reviews:** 248

#### How Do G2 Users Rate Convoso?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10)
- **Omnichannel:** 9.0/10 (Category avg: 8.6/10)
- **API / Integrations:** 9.1/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Convoso?

- **Seller:** [Convoso](https://www.g2.com/sellers/convoso)
- **Company Website:** www.convoso.com
- **Year Founded:** 2006
- **HQ Location:** Los Angeles, CA
- **Twitter:** @convoso  
3,156 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f2d632439fb8ec810e314ceef126f027f2e4eb26846755bf4042846b242dab11&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F606710%2F&secure%5Burl_type%5D=linkedin_company_website)  
229 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Insurance, Marketing and Advertising
- **Company Size:** 58% Medium, 40% Small

#### What Do G2 Reviewers Say About Convoso?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Convoso, finding it straightforward and user-friendly for tracking calls.
- Users highlight the **incredible efficiency** of Convoso, enhancing productivity with smart dialing and intuitive tools.
- Users praise the **helpful customer support** of Convoso, consistently noting timely assistance and effective issue resolution.
- Users find Convoso **helpful** for effortless outbound calling and valuable tools that motivate sales teams effectively.
- Users love the **user-friendly interface** of Convoso, highlighting its straightforward navigation and easy customization options.

##### Cons

- Users experience **call issues** such as sudden logouts and time constraints for documenting calls, impacting usability.
- Users find the **learning curve steep** , with a complex setup process that challenges beginners and extends integration time.
- Users find Convoso to be **quite expensive** , making it challenging for small or solo entrepreneurs to afford.
- User experiences highlight the **complexity of the setup process** , especially for beginners, causing delays in configuration.
- Users experience **dialer issues** with delays during double dialing, yet overall performance remains efficient and satisfactory.

#### What Are Recent G2 Reviews of Convoso?

**["Fast, Efficient Dialer That Keeps Agents Focused on Real Prospects"](https://www.g2.com/survey_responses/convoso-review-12366223)**

**Rating:** 4.0/5.0 stars

_— Sam D._

[Read full review](https://www.g2.com/survey_responses/convoso-review-12366223)

**["Thank you Convoso!"](https://www.g2.com/survey_responses/convoso-review-12349377)**

**Rating:** 4.5/5.0 stars

_— Verified User in Alternative Dispute Resolution_

[Read full review](https://www.g2.com/survey_responses/convoso-review-12349377)

#### What Are G2 Users Discussing About Convoso?

- [How do you use Convoso?](https://www.g2.com/discussions/how-do-you-use-convoso)
- [How many employees does Convoso?](https://www.g2.com/discussions/how-many-employees-does-convoso) - 1 comment
- [How much is Convoso?](https://www.g2.com/discussions/how-much-is-convoso) - 1 comment
- [What does Convoso do?](https://www.g2.com/discussions/what-does-convoso-do) - 2 comments, 1 upvote

### [DialedIn](https://www.g2.com/pt/products/dialedin/reviews)

DialedIn é um software de central de atendimento poderoso e fácil de usar, projetado para oferecer a flexibilidade de executar campanhas mais inteligentes e eficazes. Classificado como #1 em Qualidade de Suporte, Facilidade de Administração, Avaliação de Desempenho, Monitoramento de Chamadas e Coaching Sussurrado. Com múltiplos modos de discagem, você pode otimizar cada campanha para velocidade, alinhamento regulatório ou experiência do agente. DialedIn facilita a mudança de estratégias entre equipes e ajustes em tempo real - sem mudar de sistemas. Esse nível de flexibilidade mantém sua central de atendimento ágil e suas campanhas operando em seu máximo desempenho. ✔️ Elimine etiquetas de SCAM/SPAM Provável com nossa tecnologia patenteada CleanCallerID™ ✔️ Integração perfeita com milhares de ferramentas de terceiros ✔️ Suporte ao cliente e técnico excepcional baseado nos EUA ✔️ Roteamento Inteligente de Chamadas: Direciona chamadas de forma eficiente para o agente mais adequado, maximizando a satisfação do cliente e otimizando a carga de trabalho do agente. ✔️ Ferramentas Personalizáveis: Adapta-se às suas necessidades operacionais específicas, garantindo que a tecnologia trabalhe para você, e não o contrário. ✔️ Processos Automatizados: DialedIn simplifica o fluxo de trabalho através da automação, reduzindo tarefas manuais e permitindo que as equipes se concentrem em atividades de alto valor. ✔️ Escalabilidade: Seja para pequenas empresas ou grandes corporações, a arquitetura flexível do DialedIn permite uma escalabilidade perfeita, acomodando as necessidades crescentes dos negócios sem comprometer. ✔️ Segurança de Dados: Aderindo aos mais altos padrões de segurança, o DialedIn garante que os dados dos clientes e da empresa estejam protegidos o tempo todo.

**Average Rating:** 4.7/5.0

**Total Reviews:** 287

#### How Do G2 Users Rate DialedIn?

- **the product tem sido um bom parceiro comercial?:** 9.5/10 (Category avg: 8.9/10)
- **Omnichannel:** 9.3/10 (Category avg: 8.6/10)
- **API / integrações:** 9.0/10 (Category avg: 8.6/10)
- **Discagem Progressiva:** 9.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind DialedIn?

- **Vendedor:** [ChaseData](https://www.g2.com/pt/sellers/chasedata)
- **Website da Empresa:** getdialedin.com
- **Ano de Fundação:** 1996
- **Localização da Sede:** Plantation, Florida
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4553c6223f427658cbb35fdc49f0e7ee2e88ef2a3a788a33044a78b2632e14a5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2831616%2F&secure%5Burl_type%5D=linkedin_company_website)  
40 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Vendas, Agente de Seguros
- **Top Industries:** Seguros, Telecomunicações
- **Company Size:** 48% Small, 40% Medium

#### What Do G2 Reviewers Say About DialedIn?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários apreciam a **facilidade de uso** do DialedIn, valorizando sua simplicidade e eficácia em simplificar tarefas de trabalho.
- Os usuários acham o DialedIn **eficiente e rápido** , simplificando significativamente suas tarefas diárias e aumentando a produtividade.
- Os usuários valorizam muito o **aumento de eficiência e produtividade** proporcionado pelos recursos avançados de chamadas do DialedIn.
- Os usuários acham que os recursos de **discagem automática e registro de chamadas** do DialedIn aumentam significativamente sua eficiência e produtividade nas chamadas.
- Os usuários adoram como o **registro automático de chamadas** do DialedIn melhora significativamente a eficiência e economiza tempo para as equipes de qualificação de leads.

##### Cons

- Os usuários enfrentam **problemas de chamadas** , incluindo atrasos, chamadas interrompidas e dificuldades para acessar mensagens de voz, afetando seu conforto geral de comunicação.
- Os usuários enfrentam **problemas com o discador** , incluindo atrasos nas chamadas, quedas e processos complexos de retorno de chamadas, impactando sua satisfação geral.
- Os usuários experimentam **desempenho lento** com o DialedIn, o que prejudica a eficiência e interrompe o fluxo de trabalho durante períodos movimentados.
- Os usuários estão frustrados com as **funcionalidades ausentes** , que complicam a flexibilidade e retardam os ajustes nas estratégias de chamadas.
- Os usuários acham o **carregamento lento** do DialedIn frustrante, impactando a eficiência e interrompendo fluxos de trabalho ocupados.

#### What Are Recent G2 Reviews of DialedIn?

**["Integração sem Esforço com Organização Intuitiva"](https://www.g2.com/pt/survey_responses/dialedin-review-11395825)**

**Rating:** 4.0/5.0 stars

_— Brian C._

[Read full review](https://www.g2.com/pt/survey_responses/dialedin-review-11395825)

**["Visibilidade de desempenho e motivação para equipes de receita"](https://www.g2.com/pt/survey_responses/dialedin-review-12393544)**

**Rating:** 4.5/5.0 stars

_— Marcin Z._

[Read full review](https://www.g2.com/pt/survey_responses/dialedin-review-12393544)

#### What Are G2 Users Discussing About DialedIn?

- [Para que é usado o ChaseData CCaaS?](https://www.g2.com/pt/discussions/what-is-chasedata-ccaas-used-for)

### [Voiso](https://www.g2.com/fr/products/voiso/reviews)

Voiso est une plateforme de centre de contact alimentée par l'IA, conçue pour améliorer l'efficacité et l'efficience des équipes de vente et de support. En tirant parti de la technologie avancée, Voiso permet aux organisations de fournir des interactions client supérieures à un rythme plus rapide. Cette plateforme s'adresse à une gamme diversifiée d'utilisateurs, des startups en forte croissance aux entreprises mondiales établies, toutes cherchant à améliorer la productivité des agents, à réduire les coûts opérationnels et à étendre l'engagement client à travers divers canaux et régions. Le public cible de Voiso comprend des entreprises de toutes tailles qui nécessitent une solution robuste pour gérer les communications avec les clients. Qu'une entreprise se concentre sur des campagnes de vente sortantes ou sur la gestion du support client entrant, Voiso fournit les outils nécessaires pour rationaliser les opérations. La plateforme est particulièrement bénéfique pour les équipes cherchant à améliorer leur performance grâce à l'automatisation et aux insights basés sur les données, leur permettant de se concentrer sur la construction de relations avec les clients plutôt que de se laisser submerger par les tâches administratives. Voiso offre une suite complète de fonctionnalités qui la distinguent dans la catégorie des logiciels de centre de contact. Le composeur prédictif AI est une fonctionnalité remarquable, permettant aux agents de passer jusqu'à quatre fois plus d'appels par heure tout en réduisant considérablement les taux d'abandon d'appels. Cet outil automatise le processus d'appels sortants en utilisant des données en temps réel pour connecter rapidement les agents avec des prospects en direct, minimisant les temps d'arrêt et maximisant la productivité. De plus, le Flow Builder permet aux utilisateurs de créer des flux d'appels personnalisés et des réponses vocales interactives (IVR) sans aucune connaissance en codage, améliorant ainsi l'efficacité opérationnelle. Une autre fonctionnalité clé est l'analyse vocale AI, qui fournit des insights instantanés sur les conversations. Avec la capacité de transcrire les appels avec une grande précision et d'effectuer une analyse de sentiment, cet outil permet aux équipes de mieux comprendre les interactions avec les clients et d'assurer la conformité dans plusieurs langues. Les capacités omnicanales de Voiso permettent aux entreprises d'engager les clients à travers diverses plateformes, y compris la voix, les SMS et les réseaux sociaux, le tout géré à partir d'une interface unique. Cette intégration favorise un engagement client amélioré et des temps de réponse plus rapides, facilitant la connexion des équipes avec leur audience. Les tableaux de bord en temps réel et une application mobile améliorent encore l'expérience utilisateur en fournissant aux équipes un accès immédiat aux indicateurs de performance et au contrôle opérationnel de n'importe où. Avec des tableaux de bord personnalisables, les organisations peuvent surveiller les indicateurs clés de performance et l'activité des agents en temps réel, soutenant une prise de décision éclairée. L'engagement de Voiso envers la flexibilité est évident à travers ses API ouvertes et sa sécurité de niveau entreprise, garantissant que les entreprises peuvent étendre leurs opérations de centre de contact à l'échelle mondiale sans complexité supplémentaire. Cette combinaison de fonctionnalités fait de Voiso une solution complète pour les besoins modernes des centres de contact.

**Average Rating:** 4.8/5.0

**Total Reviews:** 92

#### How Do G2 Users Rate Voiso?

- **the product a-t-il été un bon partenaire commercial?:** 8.9/10 (Category avg: 8.9/10)
- **Omnicanal:** 10.0/10 (Category avg: 8.6/10)
- **API / Intégrations:** 10.0/10 (Category avg: 8.6/10)
- **Numérotation progressive:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Voiso?

- **Vendeur:** [Voiso](https://www.g2.com/fr/sellers/voiso)
- **Emplacement du siège social:** Singapore, Singapore
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d01f6a4aefd5caea1581c8adc30426dc9c54858c39efcb9499f8d359ecd771a9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoiso&secure%5Burl_type%5D=linkedin_company_website)  
91 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Analyste de données, Responsable de compte
- **Top Industries:** Technologie de l'information et services, Services d'information
- **Company Size:** 96% Medium, 13% Small

#### What Do G2 Reviewers Say About Voiso?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient la **qualité d'appel fiable** de Voiso, ce qui améliore leur portée internationale et augmente l'efficacité des campagnes.
- Les utilisateurs trouvent le **Flow Builder facile à utiliser** , permettant aux membres de l'équipe non techniques de créer des interactions personnalisées sans effort.
- Les utilisateurs louent la **fonctionnalité d'identification de l'appelant local** , augmentant les taux de rappel et rendant Voiso essentiel pour les campagnes internationales.
- Les utilisateurs apprécient le **composeur prédictif IA** , qui améliore l'efficacité et fournit des informations cruciales grâce à l'analyse vocale et à la transcription des appels.
- Les utilisateurs apprécient le **composeur prédictif IA et l'analyse vocale** de Voiso, améliorant l'efficacité et la qualité des appels.

##### Cons

- Les utilisateurs trouvent la **personnalisation du tableau de bord complexe** , nécessitant du temps et des efforts pour les utilisateurs moins techniques à gérer.
- Les utilisateurs trouvent les outils de **rapport inadéquat** encombrants, surtout lorsqu'ils ont besoin de données en temps opportun et d'options de personnalisation.
- Les utilisateurs trouvent la **complexité du tableau de bord** difficile, surtout pour le personnel moins technique qui gère la plateforme.
- Les utilisateurs trouvent le **manque d'intuitivité** dans l'application mobile difficile pour les agents qui sont souvent en déplacement.
- Les utilisateurs ont noté une **pour les agents plus âgés et le personnel non technique, nécessitant du temps pour s'adapter à l'interface.**

#### What Are Recent G2 Reviews of Voiso?

**["L'espace de travail omnicanal de Voiso unifie les conversations avec les clients de manière transparente"](https://www.g2.com/fr/survey_responses/voiso-review-12414775)**

**Rating:** 5.0/5.0 stars

_— Ankita Y._

[Read full review](https://www.g2.com/fr/survey_responses/voiso-review-12414775)

**["Analytique holistique des centres d'appels avec des tableaux de bord puissants et des insights vocaux"](https://www.g2.com/fr/survey_responses/voiso-review-12345339)**

**Rating:** 5.0/5.0 stars

_— Mudassir K._

[Read full review](https://www.g2.com/fr/survey_responses/voiso-review-12345339)

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[Browse Auto Dialer Themes](/categories/auto-dialer/themes)

 ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung")
JJ

Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung)

Updated March 7, 2025

Auto dialer software automatically dials telephone numbers pulled from a list and connects either to a live agent or a prerecorded message. Auto dialers eliminate the tedious task of manually dialing individual phone numbers, enabling representatives to instead focus on the content and delivery of their messages. Auto dialers are used in a wide variety of settings and industries, including sales, health care, education, and hospitality.

The [best auto dialer software](https://learn.g2.com/best-auto-dialer-software) often requires a computer, a voice modem, and an active telephone line, though cloud-based solutions are also available. Some solutions require businesses to buy and host the necessary hardware themselves, while others bundle hardware hosting into their product for free or offer an additional subscription. The required hardware isn’t always specific and instead the application can run on a computer or cell phone.

Many auto dialer products integrate directly with existing [CRM software](https://www.g2.com/categories/crm) or are built into [contact center infrastructure software](https://www.g2.com/categories/contact-center-infrastructure) or [telecom services for call centers](https://www.g2.com/categories/telecom-services-for-call-centers), but there are also plenty of standalone options as well. Auto dialer software also has broad overlap with [outbound call tracking software](https://www.g2.com/categories/outbound-call-tracking). They are distinct in that auto dialers will automatically call phone numbers from a list whereas outbound call tracking software needs to be prompted to call and is focused around storing data from the call itself.

To qualify for inclusion in the Auto Dialer category, a product must:

- Automatically call phone numbers from a predesignated list 
- Present a prerecorded message or prompt once the call is answered or connect to a live agent 

Top Tools at a Glance

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Parallel-dialing outbound with AI-powered connect rates

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User Review

"Cold caller's winning machine"

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High-volume parallel dialing with AI-powered coaching

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User Review

"Nooks Supercharged My Outbound Prospecting With a Fast, Intuitive Dialer"

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| 

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High-volume outbound dialing with built-in CRM

 | 

User Review

"Productive Communication, Needs Better Data Visibility"

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| 

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Omnichannel outbound dialing with Salesforce-native routing

 | 

User Review

"Centralized Omnichannel Power with Insightful Real-Time Reporting"

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| 

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Predictive dialing with Salesforce-integrated campaign workflows

 | 

User Review

"Fast, Intuitive Web-Based Platform with Reliable Support"

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| 

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Omnichannel outbound dialing with CRM-integrated call logging

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User Review

"Easy-to-use Omnivhannel Platform with reliable Call Quality."

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| 

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High-volume dialing with Salesforce-integrated call intelligence

 | 

User Review

"Copilot Makes Customer Context Clearer and Boosts Performance"

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| 

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CRM-integrated power dialing with AI call intelligence

 | 

User Review

"CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing"

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| 

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Intent-driven dialing with B2B contact intelligence

 | 

User Review

"Efficient Sales Prospecting, Needs UI Improvement"

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| 

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CRM-integrated power dialing with AI call intelligence

 | 

User Review

"Integration with HubSpot Enhances Call Management"

 |

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Show More

* * *

## How Do You Choose the Right Auto Dialer Software?

### What You Should Know About Auto Dialer Software

### What is Auto Dialer Software?

Auto dialer software automates telephone dialing using numbers pulled from a list and connects either to a live agent or a prerecorded message. These tools eliminate the tedious task of manual dialing individual phone numbers, enabling representatives to focus on the content and delivery of their message.

Auto dialer software often requires a computer, a voice modem, and an active telephone line; though cloud-based solutions are becoming more prevalent. Some solutions require businesses to buy and host the necessary hardware themselves, while others bundle hardware hosting into their product for free or offer an additional subscription. The required hardware isn’t always specific, and the application can run on a computer or cell phone.

### What are the Common Features of Auto Dialer Software?

Based on G2 reviews, contact centers and sales teams evaluate auto dialer software by comparing call connection rates, CRM integration, and real-time monitoring capabilities.

The following are some core features within auto dialer software that can help users make the most of them, from dialing modes to auto dialer CRM integration tools that keep call data synced with the rest of a sales stack:

**Predictive dialing:** This dialing type allows for multiple phone numbers to be called at once. Predictive dialers use an algorithm to time dial the next number by identifying when an operator is towards the end of their script or active call. Predictive dialing increases the efficiency of call center agents, as there is less idle time in between calls. 

**Progressive dialing:** Progressive dialers, also known as power dialers, allow for a seamless transition between calls by placing the next call immediately after the current call has finished. Teams can gather notes or strategies prior to each call as the dial rate is not predetermined, as they are with predictive dialers. 

**Preview dialing:** Preview dialers enable the operator to skip or delay the next call, allowing them time to prepare information and personalize the call. This automatic dialing method is typically used when organizations are focused on quality, rather than quantity. 

**Interactive voice response (IVR):** IVR enables callers to retrieve information through a voice response system without having to speak directly with an agent. It allows callers to use touch tone selections or voice recognition to resolve their inquiries or route their call accordingly. 

**Call recording:** These products provide the ability to record calls to access or evaluate at a later time to ensure that quality and compliance standards are being met. Some solutions also provide the ability to pause live recordings, typically to ensure compliance with local regulations. 

**Location generation:** Auto dialer software can generate a local area code to assist the caller in increasing the likelihood of pickup. 

**Voice broadcast:** Voice broadcasting allows users to present a pre-recorded audio message when a call is answered.

**API/Integrations:** Auto dialer software provides multiple APIs or integrations with other software within an organization’s tech stack to ensure data is transferred to the source of truth, typically a CRM, to manage all interactions with prospects or customers. 

**Call scrubbing:** This feature of auto dialer software removes numbers from an uploaded list of numbers in the National Do Not Call (DNC) Registry or other industry sources. 

**Voice activity detection:** Voice activity detection enables dialers to recognize if a human answered the call or an answering machine. If a human answers the call, the dialer routes the call to an available agent. For an answering machine detection, the call is typically dropped.

**Callback scheduling:** This feature enables users to reschedule calls for follow-ups within the dialing solution itself, either through an agent or through a prompt.

**Whisper coaching:** Some solutions enable supervisors or call center operators to listen to a call in real time and train reps, or agents. 

### What are the Benefits of Auto Dialer Software?

Auto dialer software can have its own set of benefits, as mentioned below. 

**Improved efficiency:** These dialing systems, regardless of dialing mode, increase the efficiency of agents and reps by eliminating manual dialing and minimizing wait times. Auto dialers enable organizations to streamline the dialing process, allowing reps to gather information around the call recipient and personalize conversations, leading to more productive conversations. 

**Performance monitoring:** Auto dialers provide managers and operators with key performance data of reps or agents. With call recording, whisper coaching, and other vital features, managers can gain insight into the productivity and performance of their team, as well as ensure that they adhere to best practices and remain compliant. 

**Filtering out invaluable numbers:** Auto dialer software provides CRM integration to update the information on the customer record in the CRM to avoid future calls to disconnected numbers, ‘Do Not Disturb’ numbers, or other invaluable numbers. This improves a business’ data quality and saves the organization time in the future. 

**CRM integration:** Auto dialing solutions that integrate with an organization’s CRM allow agents to easily access customer data to tailor conversations accordingly. This allows the reps, or contact center agents, to have a more productive call, enhancing the customer experience.

### Who Uses Auto Dialer Software?

Given its focus on increasing the productivity of inbound and outbound callers, a variety of organizations leverage auto dialers. A few of the primary users are listed below. 

**Contact centers:** Contact centers are key users of auto dialers as they typically are customer support teams to manage inbound calls and ensure quality assurance of customer inquiries. While contact centers are generally omnichannel, such as SMS and email support, they leverage an automated dialer to eliminate manual dialing and improve agent productivity. Given the volume of inbound calls, contact centers leverage the call routing and call distribution capabilities of some auto dialer solutions to ensure that calls are supported by the next available agent. Contact centers in various industries use auto dialers, such as telemarketing agencies, [staffing services](https://www.g2.com/categories/staffing-services), nonprofit organizations, and [contact center outsourcing service providers](https://www.g2.com/categories/contact-center-outsourcing-services), among others. 

**Sales teams:** Sales teams can also leverage auto dialing solutions to improve outbound sales and lead generation efforts. Outbound sales teams use auto dialing solutions by integrating with CRM software to begin the customer relationship and streamline the lead management process by ensuring that all interactions are recorded in the CRM software. Reps, particularly at outbound call centers, leverage automated dialers to streamline their process and ensure timely follow-up with prospective customers. While many sales teams leverage auto dialers to increase reps’ efficiencies, they are particularly effective for lead generation and [outsourced sales providers](https://www.g2.com/categories/outsourced-sales-providers) who seek to source new leads. 

#### Software Related to Auto Dialer Software

[Contact center software](https://www.g2.com/categories/contact-center-6bd42d00-19c7-4b5f-932e-b59c7b734b66) **:** Contact center software provides organizations with the capabilities to run a cloud-hosted customer contact center. This software is closely related to auto dialer software, as it provides similar features. However, contact center software extends further by providing multiple channels for call center reps to leverage in addition to dialing systems.

[Call center infrastructure (CCI) software](https://www.g2.com/categories/call-center-infrastructure-cci) **:** CCI software, similar to auto dialer software, assists in managing inbound and outbound communications. However, CCI software provides additional features to manage operations and back-office tasks, as compared to auto dialer solutions which are focused primarily on eliminating manual dials and increasing efficiencies of operations.

[Outbound call Tracking](https://www.g2.com/categories/outbound-call-tracking) **:** Outbound call tracking and auto dialers have broad overlap in benefits and use cases, but outbound call tracking needs to be prompted to call and is primarily focused on storing data from the call. Alternatively, auto dialing systems are focused on streamlining workflows by providing automated dials and increasing agent productivity. 

### Challenges with Auto Dialer Software

Auto dialer software solutions can come with their own set of challenges. A few of them are listed below. 

**Legal constraints:** There are various laws and regulations pertaining to the use of auto dialers, most notably, the Telephone Consumer Protection Act (TCPA), which prohibits the use of these tools for uninvited calls. Additionally, the Telemarketing Sales Rule (TSR) requires telemarketers to note specific disclosures of information and sets parameters on an acceptable time zone to call consumers. These regulations also prohibit placing calls to consumers who have noted a desire to be removed from a contact list, and thus are placed on a ‘Do Not Call’ (DNC) list. The federal and state regulations pertaining to the use of auto dialing are ever-evolving, so it is imperative to understand the rules for the buyer's geographical area and industry when selecting a software. 

**Blocking and hang-ups:** Given the increasing use of auto dialing, many individuals have technology in place to block calls from auto dialers. Additionally, there is typically a delay between a recipient picking up and the call connecting back to the agent, allowing the recipient to realize it's an automatic dialer and potentially discontinue the call. 

**Voicemail incompatibility:** Automated messages from auto dialers sometimes do not mix seamlessly with voice mailboxes. The message can be recorded incompletely, and any interactivity in the message does not function properly in the recordings. While the technology has evolved and mitigated some of these challenges, it is still important to note when evaluating these products. 

**Negative opinions:** Due in part to the artificial element of auto dialing, many people report a dislike for auto-dialed calls. Excessive or indiscriminate use of these tools may harm customer opinion, or potentially violate laws and regulations. 

### How to Buy Auto Dialer Software

#### Requirements Gathering (RFI/RFP) for Auto Dialer Software

Requirements gathering for auto dialer software is critical to ensure that the business is leveraging a product that meets their needs. To do so, companies must evaluate the software based on their critical needs, as given below. 

#### Compare Auto Dialer Products

**Create a long list**

Long lists are created by eliminating software options that do not provide critical functionality. To make a long list for an auto dialer vendor, a buyer should look at the essential functionalities and determine which products provide the necessary features. Auto dialer software enhances the efficiency and effectiveness of high-volume calling campaigns, can assist in streamlining customer service support, and ensures compliance to industry standards and regulations. A typical long list should not contain more than 10 products unless there are many similar options. In this case, buyers should consider a product’s ability to integrate with existing software, scalability, customization, and any relevant industry or geographical regulations to eliminate products. 

**Create a short list**

From the long list of auto dialer vendors, it is helpful to narrow down the list and develop a shorter list of contenders, preferably no more than three to five. With this in hand, businesses can produce a matrix comparing the various offerings’ tiers, features, compatibility, and pricing. 

**Conduct demos**

To ensure the comparison is thoroughgoing, the user should leverage a free trial or demo for each software solution on the short list with the same use cases and criteria for evaluation. This will allow the business to evaluate like for like and see how each product stacks up against the competition. 

#### Selection of Auto Dialer Software

**Choose a selection team**

Auto dialer software can play a central role in an organization’s operations, particularly in contact centers or outsourced sales providers, emphasizing the importance of selecting a solution that best fits your requirements. It is important to consider how implementing an auto dialer system will impact the buyer's organization; thus an IT administrator should be a key decision maker. Managers, or operators, should also play a crucial role in the selection as they are familiar with how the auto dialer will be leveraged and understand the key functionalities to evaluate. 

Other members of the selection team may include a legal and finance representative, to ensure costs and compliance regulations are met, as well as other members of departments which plan to leverage this technology. This selection team will ensure that all use cases and potential applications of the software can be assessed and ensure the compliance of a potential auto dialer software. 

**Negotiation**

When negotiating a software contract, it is crucial to minimize risk in terms of performance or security and accurately assess the business needs relating to this software. Some solutions are priced based on the number of licenses (or the number of users), with the potential for additional charges based on add-on features, businesses should estimate the number of users they may require. If the company has cash flow, it behooves them to ask for a discount in return for an annual upfront payment rather than a monthly fee. 

Buyers should also determine if they need assistance implementing the auto dialer solution or integrating it with another system. Lastly, businesses should also decide how long they will need this solution to better negotiate with longer-term contracts. 

**Final decision**

The final decision should be made based on all the information gathered previously. Businesses should seek to prioritize needs and select the tool that meets most, if not all, of their requirements. Companies should remember that there is likely no one perfect software, but one that best meets the needs of their business. 

### Auto Dialer Software FAQs

### Most Popular FAQs

#### Which auto dialer software has the best reviews?

Several auto dialer platforms stand out for consistently high satisfaction scores across thousands of verified user ratings. Based on overall ratings from real users, the top-reviewed options include:

- [Nooks](https://www.g2.com/products/nooks/reviews): An AI-powered parallel dialer built for outbound sales teams, recognized for real-time call coaching, session-level visibility, and the ability to increase daily call volume for SDR and AE teams dramatically.
- [Orum](https://www.g2.com/products/orum/reviews): An AI dialing platform designed for revenue teams, praised for its conversation intelligence layer, automated pipeline activity logging, and high-volume dialing throughput.
- [Salesfinity](https://www.g2.com/products/salesfinity/reviews): A parallel dialing tool that earns high marks for its clean interface, AI-powered call routing, and integration-friendly design suited for fast-moving sales teams.
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): A combined calling and SMS platform highly rated for quick setup, local presence dialing, and tight CRM integrations that reduce manual data entry between calls.

#### What is the best auto dialer software for outbound sales teams?

The strongest auto dialers for outbound sales reduce idle time between calls, automatically surface contact context, and integrate directly with a CRM, so reps stay in the flow. Top picks from users running active outbound programs include:

- [Close](https://www.g2.com/products/close/reviews): A CRM with a built-in power dialer designed specifically for outbound-heavy sales teams, valued for consolidating calling, email, and SMS in one platform without requiring separate tooling.
- [PhoneBurner](https://www.g2.com/products/phoneburner/reviews): A power dialer built for high-volume cold calling, recognized for its efficient lead workflow, voicemail drop feature, and ability to connect reps with live prospects faster and with less effort.
- [Voiso](https://www.g2.com/products/voiso/reviews): An outbound call center platform praised for real-time agent monitoring, campaign-level performance analytics, and multi-campaign management across distributed teams.
- [Salesfinity](https://www.g2.com/products/salesfinity/reviews): A parallel dialer purpose-built for outbound sales, recognized by users for its high connection rates, automated voicemail drop, and seamless CRM sync that keeps rep activity logged without manual entry.

#### What is the best auto dialer software with CRM integration?

Auto dialers with strong CRM integration get rid of tool-switching, automatically log call outcomes, and surface contact history the moment a prospect picks up. Platforms that consistently earn high marks for CRM connectivity include:

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews): A cloud communication platform with native integrations into dozens of CRMs and helpdesks, enabling automatic call logging, activity syncing, and real-time data access during live calls.
- [Aloware](https://www.g2.com/products/aloware/reviews): A contact center platform with deep CRM sync capabilities, well-regarded by SMB sales teams for automating follow-up workflows triggered directly by call outcomes and dispositions.
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews): A sales engagement platform that combines a built-in dialer with prospecting and CRM-connected sequencing, enabling reps to move from outreach to live calls within a single workflow.
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): A calling and SMS platform recognized for its native integrations with HubSpot, Salesforce, and Pipedrive, automatically logging call outcomes and SMS activity directly into contact records without manual entry.

#### What are the top auto dialer services for call centers?

Call centers need auto dialers that handle high call volume, support supervisory monitoring, maintain compliance, and operate reliably at scale. The following platforms see strong adoption in call center environments:

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): An enterprise-grade contact center solution with predictive, progressive, and preview dialing modes, along with routing, IVR, and workforce management tools built for high-volume operations.
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): A comprehensive cloud contact center platform used by large outbound operations for its omnichannel capabilities, AI-powered routing, and campaign management features.
- [Squaretalk](https://www.g2.com/products/squaretalk/reviews): A call center communication platform that earns recognition for its real-time monitoring dashboards, multi-campaign support, and agent performance visibility across distributed teams.
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): A cloud-based contact center solution valued by call center operators for its reliable carrier infrastructure, built-in compliance controls, and supervisor monitoring tools that support large outbound teams.

#### What are the different types of auto dialers?

Auto dialer software comes in four primary modes, each suited to different calling objectives and team sizes. A predictive dialer uses algorithms to dial multiple numbers simultaneously and connects agents only when a live person answers, making it best suited for high-volume outbound call centers. 

A power dialer works on a one-to-one basis, automatically dialing the next contact the moment an agent completes a call, offering a balance of speed and control without the risk of dropped calls. A progressive dialer is similar to a power dialer but introduces a brief pause between connections, giving agents a moment to review contact details before the call connects. 

A preview dialer gives agents full control by surfacing lead information first and only dialing when the agent chooses to proceed, making it the right choice for complex or sensitive conversations where preparation matters.

#### What are the best auto dialer platforms for call recording, performance metrics dashboards, and real-time monitoring analytics?

Supervisors evaluating this feature set want a single view of what's happening on every call right now, rather than a recording they have to review after the fact.

- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): Built around customizable real-time dashboards that track handle time, first contact resolution, and queue time, alongside call recording and quality management tools reviewers cite for coaching and compliance.
- [Five9](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): Gives supervisors visibility from the campaign level down to individual agents, with reviewers specifically praising its real-time monitoring of agent productivity and call quality.
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Reviewers highlight its real-time dashboards and reporting tools for operational visibility, letting supervisors make data-driven decisions as call volumes shift.
- [Orum](https://www.g2.com/products/orum/reviews): Its Virtual Salesfloor lets managers listen to live calls and coach in real time, paired with dashboards tracking connect rates, call outcomes, and productivity metrics.

#### Which auto dialer platforms track agent availability across multiple sales campaigns?

Teams running more than one outbound campaign at once need to see which agents are free, busy, or between calls, and route work to available capacity without manually reshuffling assignments.

- [Five9](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): Lets supervisors organize callers into custom campaigns and TFNs, with rule and skill sets that control which agents can access which campaign.
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Routes interactions based on agent skills and availability, which reviewers say improves resolution times and makes better use of agent capacity across campaigns.
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): Native scheduling and predictive forecasting align staffing with call traffic, while its real-time view of queue status and agent availability helps supervisors react as volume shifts between campaigns.
- [Orum](https://www.g2.com/products/orum/reviews): Its Virtual Salesfloor gives managers a live view of which reps are actively dialing across the team, so capacity can be redirected to whichever campaign needs it most.

### Small Business FAQs

#### What is the most affordable auto dialer software for SMBs?

Evaluating [SMB auto-dialer software](https://www.g2.com/categories/auto-dialer/small-business) on a budget means finding platforms that balance core dialing functionality with low total cost of ownership and minimal technical overhead. These platforms earn consistent marks from SMB users watching their spend closely:

- [DialedIn](https://www.g2.com/products/dialedin/reviews): A flexible auto dialer offering power and preview dialing at a price point accessible to small teams, with a clean interface that reduces training time and administrative setup overhead.
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews): A cloud-based calling platform popular with small and mid-sized sales teams for its competitive per-seat pricing, extensive CRM integration library, and international calling capabilities.
- [Aircall](https://www.g2.com/products/aircall/reviews): A cloud phone system with power dialing features recognized by SMBs for its straightforward setup, transparent pricing, and pre-built integrations with HubSpot, Salesforce, and other common tools.
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews): A cloud communication platform that small teams frequently choose for its affordable per-seat cost, broad CRM integration library, and built-in SMS capabilities that remove the need for a separate messaging tool.

#### What is the best auto dialer software for startups?

Startups need an auto dialer that deploys quickly, integrates with their existing stack, and does not require a dedicated admin to maintain. These platforms are well-suited for early-stage teams, and you can explore the full range of options for small business auto dialer software on G2:

- [Close](https://www.g2.com/products/close/reviews): Purpose-built for early-stage sales teams, Close bundles a CRM and auto dialer into one interface, allowing founders and small reps to track deals and place calls without juggling separate tools.
- [PhoneBurner](https://www.g2.com/products/phoneburner/reviews): A power dialer favored by startup sales reps for its fast onboarding, voicemail drop workflow, and ability to move through high call volumes without administrative complexity.
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): Startup teams highlight Kixie's same-day setup, Chrome extension workflow, and responsive support team as key reasons for choosing Kixie as their first dedicated auto-dialer.
- [DialedIn](https://www.g2.com/products/dialedin/reviews): A straightforward auto dialer that startup teams adopt for its affordable pricing, simple campaign setup, and predictive dialing mode that helps small outbound teams punch above their headcount.

#### Which auto dialer software is the most user-friendly for startups?

Teams with lean headcounts and no dedicated ops resources need an auto dialer that people adopt on day one without formal onboarding. Among platforms reviewed by startup-sized teams, these earn the highest usability marks. You can browse the full range of[small business auto dialer software](https://www.g2.com/categories/auto-dialer/small-business) on G2:

- [Salesfinity](https://www.g2.com/products/salesfinity/reviews): Startup users consistently cite how quickly new reps get comfortable with Salesfinity, with most reporting full adoption within hours of initial setup and no formal training required.
- [Close](https://www.g2.com/products/close/reviews): Well-reviewed for its clean, distraction-free calling and pipeline view that does not require a training period to navigate, even for reps new to dedicated sales tools.
- [Aloware](https://www.g2.com/products/aloware/reviews): Users highlight Aloware's guided setup process, intuitive call queue interface, and responsive support team as reasons lean startup teams get productive quickly.
- [Aircall](https://www.g2.com/products/aircall/reviews): Consistently cited by small teams for its simple tab-based interface and fast onboarding, with users frequently noting they were making calls within minutes of downloading the app and entering their credentials.

#### What is the best auto dialer software for real estate agents?

Real estate professionals relying on auto dialers typically need tools that support high call volume, manage large contact lists efficiently, and connect to property and lead management systems. You can explore the full range of small business auto dialer software options on G2 to compare by use case:

- [PhoneBurner](https://www.g2.com/products/phoneburner/reviews): Frequently used by real estate agents for its fast lead list dialing, voicemail drop functionality, and call tracking that keeps outreach organized without adding CRM complexity.
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews): A sales engagement platform used by real estate outreach teams for combining a built-in dialer with contact data, enabling agents to build and call prospect lists within a single workflow.
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews): A cloud dialer with native integrations into real estate CRMs, valued by agents for automatic call logging, SMS outreach capabilities, and team-level call analytics.
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): A dialing and SMS platform used by real estate teams for its local presence dialing feature, which increases answer rates when calling prospects in specific markets by displaying a local area code.

#### What is the best auto dialer for high-volume lead generation teams?

High-volume lead gen teams need a dialer that minimizes agent idle time, automatically filters out busy signals and voicemails, and scales with campaign size without adding administrative burden. You can explore the full range of[small business auto dialer software](https://www.g2.com/categories/auto-dialer/small-business) on G2 for additional options:

- [Nooks](https://www.g2.com/products/nooks/reviews): Built for high-throughput outbound campaigns, Nooks enables teams to run parallel dials across multiple contacts simultaneously while keeping agents focused exclusively on live conversations.
- [DialedIn](https://www.g2.com/products/dialedin/reviews): An auto dialer designed for outbound-intensive teams, praised for its predictive dialing mode, lead queue management, and campaign-level reporting that surfaces what is and is not converting.
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews): Used by outbound-focused lead gen teams for its multi-line dialing, campaign management capabilities, and real-time analytics that help managers adjust pacing and scripting mid-campaign.
- [Orum](https://www.g2.com/products/orum/reviews): A high-volume parallel dialer recognized by lead generation teams for its AI-powered voicemail detection, automated activity logging, and the ability to dramatically increase rep-to-conversation ratios at scale.

### Enterprise FAQs

#### What is the best-rated auto dialer software for tech enterprises?

Technology enterprises need auto dialers that support large agent deployments, integrate with complex sales stacks, and deliver conversation intelligence across campaigns. These platforms earn the strongest ratings from enterprise tech buyers, and you can explore the full range of[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) on G2:

- [Nooks](https://www.g2.com/products/nooks/reviews): An AI-powered parallel dialer built for enterprise SDR teams, recognized for live call coaching overlays, session replays, and the ability to run multiple simultaneous dials without sacrificing call quality.
- [Orum](https://www.g2.com/products/orum/reviews): An AI-driven dialing platform adopted by enterprise revenue teams for its conversation intelligence capabilities, automated Salesforce activity logging, and high-volume dialing throughput at scale.
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A mature enterprise contact center platform valued by large tech organizations for its multi-mode dialing, customizable routing rules, and deep integrations with CRM and workforce management systems.
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): An enterprise-grade cloud contact center recognized by large tech buyers for its omnichannel architecture, AI-powered engagement tools, and flexible campaign configuration that supports complex outbound operations at scale.

#### What is the most reliable auto dialer software tool for enterprises?

Enterprise buyers running large-scale calling campaigns prioritize consistent uptime, accurate call routing, and dependable performance during peak campaign periods. Among enterprise-deployed platforms in this review set, these earn the strongest recognition for reliability. You can explore more on the[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) page on G2:

- [Nooks](https://www.g2.com/products/nooks/reviews): Enterprise sales organizations consistently cite Nooks's stable, parallel-dialing infrastructure and reliable call connectivity as core drivers of large-scale adoption across SDR teams.
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): A cloud contact center platform recognized by enterprise operators for its mature infrastructure, uptime consistency, and robust disaster recovery and call routing capabilities at scale.
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): Enterprise reviewers highlight RingCentral's established carrier network, predictable call quality, and breadth of compliance and security features as long-term drivers of platform confidence.
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A long-established enterprise contact center platform trusted by large organizations for its carrier-grade infrastructure, consistent uptime track record, and dedicated implementation and support resources.

#### What is the best-reviewed auto dialer software for enterprise app integration?

Integration depth is a top evaluation criterion for enterprise buyers managing layered CRM, marketing automation, and data infrastructure. Platforms that stand out for integration capabilities include, and you can explore the full[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) category on G2 for a complete comparison:

- [Orum](https://www.g2.com/products/orum/reviews): Enterprise reviewers highlight Orum's direct Salesforce integration, automated activity logging, and API connectivity as key differentiators for teams running complex, multi-touch sales operations.
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): Five9's open platform and pre-built integrations with Salesforce, ServiceNow, and major workforce management tools make it a strong fit for enterprises with layered integration requirements.
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Enterprise operators recognize Genesys for its flexible integration framework, open APIs, and pre-built connectors that link outbound dialing campaigns to CRM, analytics, and business intelligence systems.
- [Nooks](https://www.g2.com/products/nooks/reviews): Enterprise teams highlight Nooks's bi-directional Salesforce sync, Outreach and Salesloft compatibility, and API-level flexibility as reasons it fits cleanly into complex, multi-tool revenue stacks without requiring custom engineering.

#### What is the best auto dialer software for enterprise compliance management?

Enterprises in regulated industries must ensure their dialing operations comply with TCPA, GDPR, and related frameworks, including how well auto dialer platforms reduce call abandonment, since abandonment rate is itself a regulated metric, making compliance tooling a critical evaluation factor in platform selection. You can explore all compliance-ready options in the enterprise auto dialer software category on G2:

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Enterprise compliance teams value Genesys for its built-in consent management, time zone restrictions, Do Not Call list integration, and comprehensive call recording and audit trail capabilities.
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A platform recognized in regulated enterprise environments for its TCPA compliance controls, call pacing enforcement, and campaign-level compliance reporting tools.
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): Enterprise reviewers in financial services and healthcare highlight RingCentral's compliance infrastructure, granular access controls, and call recording features as key factors in platform selection.
- [Voiso](https://www.g2.com/products/voiso/reviews): An enterprise contact center platform recognized for its built-in compliance tooling, including time zone call restrictions, DNC list management, and call recording capabilities designed for regulated outbound environments.

#### Which enterprise auto-dialer software offers the best AI-powered dialing features?

AI capabilities in enterprise auto dialers have advanced from simple voicemail detection to include real-time coaching, predictive call scoring, and conversation intelligence across campaigns. The following platforms lead in AI maturity within the enterprise segment, and you can explore the latest AI feature comparisons in the[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) category on G2:

- [Nooks](https://www.g2.com/products/nooks/reviews): Enterprise teams highlight Nooks's AI-powered parallel dialing, real-time call-coaching overlays, and automated note-taking as features that reduce rep ramp time and improve conversation quality across large teams.
- [Orum](https://www.g2.com/products/orum/reviews): Recognized by enterprise buyers for its AI-driven objection handling analysis, automated call transcription, and intent signals that help revenue teams prioritize which prospects to contact first.
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Enterprise operators use Genesys's AI capabilities for intelligent call routing, predictive engagement scoring, and real-time agent assist features that improve first-call resolution rates across outbound campaigns.
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A platform that enterprise teams rely on for AI-powered predictive dialing, intelligent virtual agents, and real-time supervisor analytics that surface coaching opportunities across active call campaigns.

Last updated on April 23, 2026