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DK

Dana K.

People & Payroll Manager

10/14/2025

"Streamlined Mass Messaging, Needs Call Improvement"

4/5

What do you like best about Salesmsg?

I appreciate the convenience of having everything on one platform for mass messaging and calling, eliminating the need to switch between different platforms. The mass messaging feature stands out, being much easier to use than previous tools. I like how Salesmsg continues to support our needs, making operations smoother. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

In terms of calling, sometimes the performance could be better. It seems dependent on Wi-Fi connectivity, which can be unreliable. A feature to leverage cellular networks for calls would be a beneficial improvement. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

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We're so glad to hear that you appreciate the convenience and ease of use of our mass messaging feature! We understand the importance of reliable calling performance and are continuously working to improve this aspect of our platform.

UL

Verified User in Luxury Goods & Jewelry

Small-Business (50 or fewer emp.)

9/19/2025

"Streamlined Communication That Boosts Our Outreach"

5/5

What do you like best about Salesmsg?

Salesmsg has completely transformed how we handle text communication with leads and customers. The platform is incredibly easy to use, integrates seamlessly with our CRM, and allows our team to have two-way SMS conversations at scale. The ability to assign inboxes, schedule messages, and track conversations in real-time is a game changer for sales and support. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

While the platform works great overall, we did experience occasional syncing issues with our CRM integration early on. These were minor and quickly resolved by their responsive support team. It would also be helpful to have more robust analytics and reporting tools to better understand message engagement trends over time. Review collected by and hosted on G2.com.

What problems is Salesmsg solving and how is that benefiting you?

Salesmsg is helping us solve the challenge of low engagement through traditional email marketing. With SMS, we're seeing significantly higher open and response rates, which has improved our overall marketing ROI. The platform makes it easy to create, schedule, and personalize campaigns at scale, allowing us to stay top-of-mind with prospects and re-engage dormant leads effectively. It also helps us reduce manual outreach time, thanks to its automation features. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

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Thank you for sharing your experience with Salesmsg. We're sorry to hear about the occasional syncing issues, but we're glad our support team was able to quickly resolve them for you. We'll definitely take your feedback about analytics and reporting tools into consideration for future improvements.

LP

Leslie P.

Live support

Mid-Market (51-1000 emp.)

9/11/2025

"Easy use of multi platforms"

5/5

What do you like best about Salesmsg?

It allows you to call and text multiple clients on different platforms. It also allows you to keep a logs of all incoming outgoing communications Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

You do have to remember to putting your Settings away. If not, it will call you when you’re making outgoing text. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

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🌟 Thank you for the 5-stars! We're glad to hear that you find Salesmsg easy to use, and appreciate its multi-platform capabilities and communication tracking features.

ZK

Zoraiz K.

Sales Advisor

Mid-Market (51-1000 emp.)

10/2/2025

"The perfect CRM for a high-speed business environment"

5/5

What do you like best about Salesmsg?

Salesmsg is great because it allows me to switch between texts and emails seamlessly while I'm working allowing me to reach all my customers without ruining the workflow. Salesmsg lets me contact multiple clients at the same time right from my workstation. I like the fact though that it connects to all the other software we use especially Hubspot which makes contacting leads easy. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

I have yet to run into any major issues. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

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We're happy to hear that Salesmsg is meeting your needs and helping you reach more clients efficiently. Thank you for sharing your positive experience with us!

UA

Verified User in Automotive

Mid-Market (51-1000 emp.)

10/3/2023

"Good features - better integrations"

4/5

What do you like best about Salesmsg?

Started using multiple inbox management, with the hubspot integration Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

AI summaries of recent chats for auditing purposes Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

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Thanks so much for providing your feedback! We're so happy to hear how easy Salesmsg has been to use, as well integrating with HubSpot! If there's anything you ever need, please feel free to reach out to our live chat support team. And if you have any feature requests, let us know!

ER

Erika R.

Costumer support

Small-Business (50 or fewer emp.)

8/22/2025

"Sales message the best wok tool"

5/5

What do you like best about Salesmsg?

Sales Message is very helpful and convenient to use. Most patients don’t want to answer calls because they are busy or tired, and this tool makes communication much easier. It really helps me a lot since I can still get all the information I need without disturbing the patients too much. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

That I can't answer the patient call. I hope I can have that option too. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

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It's great to hear that Salesmsg has made it easier for you to communicate with your patients. We understand the importance of being able to answer patient calls, and we'd like to help troubleshoot this issue with you. Please reach out to our support team via live chat, or by emailing us at support@salesmessage.com, and our team will be happy to help!

MS

Michael S.

Technical Support

Small-Business (50 or fewer emp.)

9/23/2025

"Fast and easy for customer support"

5/5

What do you like best about Salesmsg?

Fast and easy for customers to just send a text and reach our technical support immediately. Nice for sending quick messages or updates that don't require a phone call. Used daily. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

The only thing I wish Salesmsg had was a dark mode. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

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Thank you for the positive feedback! We're happy to hear that Salesmsg is helping you provide quick support to your customers. We'll take note of your request for a dark mode and consider it for future updates.

MB

Max B.

Sales advisor

Mid-Market (51-1000 emp.)

11/2/2025

"Effortless Customer Messaging, But Hubspot Integration Needs Work"

4/5

What do you like best about Salesmsg?

it's quick and easy - makes communicating with customers like a dream Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

Hubspot intergration is broken - have to enter in their info before sending a message Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

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Thanks so much for sharing your feedback! We’re happy to hear that Salesmsg makes communicating with your customers easy. We’d love to take a closer look at the HubSpot integration issue you mentioned — please reach out to our support team via Live Chat, or by emailing: support@salesmessage.com, and we’ll be glad to help get this resolved for you.

UF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

6/11/2024

"Easy to use, no training required"

5/5

What do you like best about Salesmsg?

great plugins and api's to other crm's. happy I signed up Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

after i have read a message it stay in read status for a bit not removing the unread notification number from your inbox Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

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Thank you for sharing your positive experience with Salesmsg! We understand the importance of efficient client outreach, and are pleased to hear that our platform is saving you time.

CR

Verified User in Real Estate

Small-Business (50 or fewer emp.)

11/5/2025

"Dramatically Improved Response Rates with Salesmsg"

5/5

What do you like best about Salesmsg?

Salesmsg offers a straightforward and efficient way to connect with prospects. I’ve found that leaving voicemails for clients is ineffective, but with Salesmsg, my response rate has increased by 80%. It has now become an essential part of my daily routine whenever I reach out to potential clients. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

I have not encountered a "downside" while using Salesmsg Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

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Thanks so much for sharing this, and we’re thrilled to hear Salesmsg has helped boost your response rates so significantly! It’s great to know it’s become such a key part of your outreach routine. We appreciate you taking the time to share your experience.