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KK

Koleton K.

2/11/2026

"Effortless Customer Engagement with Powerful Features"

4.5/5

What do you like best about Salesmsg?

I find the save replies feature in Salesmsg to be huge because it saves us time. In my line of work, I'm often sending the same message to folks over and over, and it's nice to be able to just throw that their way and already have it typed up. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

NA Review collected by and hosted on G2.com.

What problems is Salesmsg solving and how is that benefiting you?

Salesmsg helps us stay in communication with customers efficiently, keeping us top of mind by reaching out to our current customers with updates on the platform, announcements, and to confirm/encourage progress with processes; it's extremely helpful. Its saved replies save time by addressing repetitive messaging tasks. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

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Thank you so much for the thoughtful review! We’re thrilled to hear that Saved Replies are making such a big difference for you. It’s also great to know Salesmsg is helping you stay top of mind with your customers and keep communication flowing smoothly. Thanks for sharing your experience!

SD

Shayla D.

Sales Representative

Small-Business (50 or fewer emp.)

5/28/2026

"Instant Message Notifications That Keep Me on Track"

5/5

What do you like best about Salesmsg?

I like how it notifies me when people message back. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

Sometimes difficult to make calls to customers, it has a hard time loading Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

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Thanks for the review! We’re glad the notifications and messaging features have been helping you stay on top of conversations and reach more customers at once. We also appreciate the feedback around calling performance, and we’ll be sure to share it with our team.

RS

Rafael S.

Customer support

Small-Business (50 or fewer emp.)

3/12/2025

"Salesmsg review"

5/5

What do you like best about Salesmsg?

The updates have made it faster and easier to stay on top of messages. I especially like how everything is more organized now. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

I’d like to see more advanced automation settings and better integration with our CRM so we can reduce manual steps. Review collected by and hosted on G2.com.

What problems is Salesmsg solving and how is that benefiting you?

Salesmsg is helping us streamline and centralize our communication with customers by allowing us to send and receive text messages in real time. It’s especially helpful for quick updates, appointment reminders, and followups. It saves us a lot of time compared to calling or emailing, and our response rate has definitely improved since using it. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

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Hey Rafael! We're thrilled to hear that you find Salesmsg intuitive and easy to navigate, and that it has enhanced engagement and response rates for your team. We appreciate your recommendation!

RB

Raj B.

Account Executive

Mid-Market (51-1000 emp.)

1/7/2026

"Phenomenal Messaging and Effortless Team Collaboration"

5/5

What do you like best about Salesmsg?

Salesmsg can have a collective messaging system, whether it is members of your team, or for your own messages, and the deliverable rate is phenomenal ! I also love the seamless integration with HubSpot. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

There is nothing to dislike about this service. The user-interface is easy to use. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

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Thank you for sharing your positive experience with Salesmsg! We're glad to hear that you find the user-interface easy to use and that it is solving barriers in SMS platforms.

MC

Mike C.

Sales

Small-Business (50 or fewer emp.)

5/21/2025

"Salesmsg: Effortlessly Connect with Ease"

5/5

What do you like best about Salesmsg?

I appreciate Salesmsg because it fits the bill for primary communication since most people aren't responding to emails or phone calls these days. I like its ease of use and the integration with our CRM, which ensures all communication is available to the team. The initial setup was easy, and I'm so satisfied with it that I'd rate the likelihood of recommending it to a friend or colleague as a 10. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

I have no complaints Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

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We appreciate your positive review! It's wonderful to hear that Salesmsg has solved the integration of SMS to your database, saving you time and providing effective communication. Thanks for choosing Salesmsg for your business needs!

UP

Verified User in Printing

Small-Business (50 or fewer emp.)

6/11/2026

"Better Than The Lottery For Communication"

5/5

What do you like best about Salesmsg?

Having a desktop version, and being able to see all contacts quickly. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

blocks bad words, and sometimes issues with sending photos. Review collected by and hosted on G2.com.

Response from Thiago Nascimento of Salesmsg

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Thanks for this — happy to hear the desktop experience and contact visibility are working well for you.

he photo sending issues are worth looking into — if you run into that again, reach out to support@salesmessage.com and we'll dig in. On the language filtering, that's carrier-level compliance we have to work within, but we're always looking at ways to make it less disruptive.

Thank you once again!

AI

Verified User in Insurance

Small-Business (50 or fewer emp.)

10/10/2024

"By far the best SMS/MMS/Phone solution on the market"

5/5

What do you like best about Salesmsg?

Still the best platform for Active Campaign users to integrate SMS/MMS/Phone into their automations. They are also far and away the best of all of our vendors in running a product improvement process where users feel like they are being heard and prioritized. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

I still wish they would improve the online chat support. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

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We appreciate your feedback and are thrilled to hear that Salesmsg is the best solution for your messaging needs, especially with its integration with Active Campaign. We understand your concern about the online chat feature and will take steps to improve this aspect of our service.

US

Umesh S.

Senior Admission Advisor

Small-Business (50 or fewer emp.)

7/16/2025

"No More Missed Connections – Just Results"

4.5/5

What do you like best about Salesmsg?

What I like best about Salesmsg is how instantly it humanizes my outreach. Whether I’m following up with a warm lead or re-engaging someone who went quiet, I can send personalized texts that actually get read — and more importantly, get responses. The real-time conversations, quick templating, and ability to manage everything from one dashboard make it an absolute game-changer for admissions and sales follow-ups.

Plus, I love that I can switch between desktop and mobile effortlessly — it feels like I’m always “in the conversation,” no matter where I am. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

What I dislike about Salesmsg is that the search and filtering features could be more robust. When you’re juggling a large volume of conversations, it can take a bit of extra time to find older threads or sort by specific lead tags. A cleaner way to organize and prioritize messages would make the experience even smoother.

That said, it’s a solid platform — and these are more "nice to have" improvements than dealbreakers. Review collected by and hosted on G2.com.

What problems is Salesmsg solving and how is that benefiting you?

What I like most about Salesmsg is how much more effective it is than email. Texting through Salesmsg gets faster, more reliable responses, especially when compared to emails that often sit unread. I’ve seen a noticeable increase in engagement — people are simply more likely to reply to a quick, friendly text than open a formal email.

The platform makes it easy to manage conversations at scale, personalize outreach, and follow up without being pushy. It’s become my go-to tool for lead follow-ups, appointment reminders, and turning interest into action. Honestly, it’s like having a direct line to your leads' attention — which email just can’t compete with. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

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Thank you for sharing what you like best about Salesmsg! We're glad to hear that the real-time conversations, and quick templating have been valuable for your outreach. We understand your feedback on the search and filtering features, and we're continuously working to enhance the platform for a smoother user experience. We appreciate your insights!

GL

Giuseppe L.

fitness consultant

Small-Business (50 or fewer emp.)

6/2/2026

"Easy to Use, Clear, and Keeps Clients Happy"

5/5

What do you like best about Salesmsg?

eASY TO USE, CLIENT ARE HAPPY, AND U CAN REPRSHASE THANKS TO AI Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

NOTHING, ALL IS SUPER GOOD AND CLEAR, ALL Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

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Thank you for the review! We're so glad to hear Salesmsg is easy to use and helping you build stronger connections with your clients. It's also great to know the AI features are making communication even easier. We appreciate your support!

AH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

2/23/2026

"Needs Improvement Despite a Professional, Contract-Free Onboarding"

1/5

What do you like best about Salesmsg?

Salesmsg was great because they did not require us to sign a contract- they were very professional during the onboarding process and their product initially was very seamless for us. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

Support was lacking- we were not able to easily reach a staff member to address software issues. At the time, they utilized a chat feature for support, and it sometimes took several business days to get a response. We were unable to call and speak with someone who could help. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg

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Thank you for sharing your honest feedback. We’re so glad to hear the contract-free onboarding and shared inbox features were a great fit, and helped improve communication with your clients - that means a lot to us.

We’re truly sorry to hear that support didn’t meet your expectations at the time. Providing timely, accessible help is incredibly important, and we appreciate you calling this out. Feedback like yours helps us continue improving the experience for everyone.