Verified User in Telecommunications
UT
Verified User in Telecommunications
Mid-Market (51-1000 emp.)
"Efficent"
5/5
What do you like best about Salesmsg?

It's easy to manage several contacts from one spot. Always reliable for quality. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

There isn't anything I don't like about it. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg
Edit edit

We're glad to hear that you find Salesmsg easy to use and reliable for managing multiple contacts. Thank you for your positive feedback!

JE
JULIE E.
Strategic Brand Specialist
Mid-Market (51-1000 emp.)
"Great communication source for updated digital times!"
5/5
What do you like best about Salesmsg?

I love the ease of use of this app for my business texting to clients and vendors. It is an easy way to separate business messaging from personal cell phone texting, and it keeps a very clean log of messages on my computer for future reference. I have had much more success in keeping in front of my customers the way they want to communicate-which is texting. Thanks Salesmsg! Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

The only thing missing is a way to send the same text to multiple clients at one time, without creating a "group text". All other points are great! Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg
Edit edit

We're delighted to hear that Salesmsg has helped you communicate with your customers and vendor reps quickly and efficiently. You'll be happy to hear that you can send the same text to multiple clients at one time using our Broadcast feature, and you may also be interested in our new Campaign feature - both are linked below. Thank you for sharing your experience and for choosing Salesmsg for your business texting needs!

https://help.salesmessage.com/en/articles/3280149-broadcasts-2-0

https://help.salesmessage.com/en/articles/10430570-salesmsg-campaigns

Minh T.
MT
Minh T.
Customer Engagement Specialist
Small-Business (50 or fewer emp.)
"Ultimate SMS Marketing Tool"
5/5
What do you like best about Salesmsg?

For Me, is in the presentation, all names and numbers are on screen, the first time I used all the tools was instinctive, and my favorite was the saved answers that can add all types of info like names addresses, and links also really like the short URL tool use it all the time. Have to use it every day sometimes, I forget my phone and answer all day through Salesmsg Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

There are no real downsizes, only things that I would improve, the IA system needs real changes, and can't really answer the simplest questions. Also sometimes feels heavy on my computer and jumps to the inbox when typing a message. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg
Edit edit

Thank you for sharing what you like best about Salesmsg and how it benefits you! We understand your concerns about the AI system, and are happy to report that we've made several updates surrounding our AI features. Here's more on our AI & Automation features: https://help.salesmessage.com/en/collections/13901268-ai-automation

Maggie J.
MJ
Maggie J.
Owner & Creator
Small-Business (50 or fewer emp.)
"Streamlined Texting with Reliable Compliance Features"
5/5
What do you like best about Salesmsg?

Easy to use, format my texts and create reusable content. I also love that there is a process to ensure proper Opt-In procedures in place. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

My contacts are spread across 2 pages so I have to go to each page to select all when I want to broadcast from there - seems awkward. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg
Edit edit

Thank you for your positive feedback! We're happy to hear that you find Salesmsg easy to use and effective for ensuring proper opt-in procedures. We understand the challenge of managing contacts across multiple pages, and we encourage you to try out our Tags and Segments features to help you easily broadcast to a group of people. Learn more on those features here: https://help.salesmessage.com/en/articles/4199152-adding-tags-to-contacts; https://help.salesmessage.com/en/articles/6332349-filters-segments.

Verified User in Internet
AI
Verified User in Internet
Small-Business (50 or fewer emp.)
"Essential for Customer Connection, Almost Perfect"
4.5/5
What do you like best about Salesmsg?

I find Salesmsg incredibly accessible because I can open it on any web browser, making it convenient for viewing messages wherever I am. Customers appreciate the ease of texting in for support, avoiding long waits or hold times. Also, the integration with AutoTask, where customer names auto-populate, is quite helpful. Ensuring a strong connection with customers through Salesmsg is crucial for us. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

I find the lack of a dark mode disappointing. It would be a preferred feature for a more comfortable user experience during extended use. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg
Edit edit

Thank you for sharing your positive experience with Salesmsg! We appreciate your feedback about the lack of a dark mode and can confirm it's a popular Feature Request. Feel free to upvote the dark mode request using the link below, so that you can receive updates on when it's implemented.

https://salesmsg.canny.io/feature-requests/p/dark-mode

Verified User in Staffing and Recruiting
US
Verified User in Staffing and Recruiting
Mid-Market (51-1000 emp.)
"Excellent work tool, practical and straightforward"
4.5/5
What do you like best about Salesmsg?

What I like the most is that it’s super user-friendly and common-sense friendly. It makes communication with my candidates easier, and I have the conversation history available whenever I need it.

I also like that it sends the most recent updates to my email, in case I missed a message directly on the platform because I was too busy juggling multiple things at once. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

I wish there was a keyword search feature to find chats and conversations more quickly, but it’s not something that keeps me up at night or feels critical. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg
Edit edit

Thank you for sharing your positive experience with Salesmsg. We're pleased to hear that it has helped you stay in touch with your candidates more effectively. We'll definitely consider your suggestion for a keyword search feature to improve the user experience.

Stephanie S.
SS
Stephanie S.
Sales Agent
Mid-Market (51-1000 emp.)
"Integration is Wonderful"
5/5
What do you like best about Salesmsg?

The ability to integrate and communicate through HubSpot makes it easier to communicate to your clients. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

It takes a little bit for the responses from clients to load. Less than 3 min. But often I am on the phone with a client and we send text messages back and forth. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg
Edit edit

We're happy to hear that our integration with HubSpot has been helpful for your client communication! We appreciate the feedback about response times and will work on improving this for a better experience.

Brian S.
BS
Brian S.
SalesPro
Mid-Market (51-1000 emp.)
"SalesMsg is the BEST!"
5/5
What do you like best about Salesmsg?

SalesMsg is so easy to use. It's a whole lot better than sending text messages from my phone. I would much rather type my texts or copy and paste. It's easier using my keyboard versus my phone. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

I don't dislike anything about SalesMsg. It's a great tool! Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg
Edit edit

Hey Brian! We're so glad to hear that you find SalesMsg easy to use. Thank you for the positive feedback!

Cameron J.
CJ
Cameron J.
Medicare Broker
Mid-Market (51-1000 emp.)
"Great Useful App"
5/5
What do you like best about Salesmsg?

It's connection with hubspot. That inegration is amazing and very useful Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

Load quicker. It can be slow and the organization of texts and be done better Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg
Edit edit

Thank you for your feedback! We're glad to hear that you find Salesmsg easy to use and that it integrates well with HubSpot. We apologize for any inconvenience caused by the slow loading and sign-in issues - our team is constantly working to improve the app's performance and user experience.

Logan D.
LD
Logan D.
Sales Agent
Mid-Market (51-1000 emp.)
"Easy and stream lined"
5/5
What do you like best about Salesmsg?

My company came from a old texting platform that was hard and difficult to use. This product is easy and straight forward. I never have to wonder if I can do something or if something has sent. Review collected by and hosted on G2.com.

What do you dislike about Salesmsg?

The tutorial never seems to go away. More of a small annoyance then anything. Review collected by and hosted on G2.com.

Response from Aida Keene of Salesmsg
Edit edit

Thanks so much for the positive feedback! We're glad to hear that Salesmsg has made texting easier for you and your company. We understand that the tutorial pop-up can be a bit persistent, and we'll take your feedback into consideration for future improvements. Thank you for sharing how Salesmsg has benefited your communication with clients!