Excellent campaign automation and lead scoring capabilities. The behavioral tracking is granular and the UI makes complex workflows accessible. Integration with Salesforce is seamless, which was crucial for our CRM sync. Personalization features across email and web are powerful for B2B nurturing. Review collected by and hosted on G2.com.

Pricing structure lacks transparency - you need to contact sales for quotes which slows decision-making. Analytics dashboard could be more robust for real-time monitoring. Performance can lag when handling 100K+ contacts. Documentation and video tutorials are sparse for advanced features. Review collected by and hosted on G2.com.

Salesmanago is quite robust tool that offers many channels of communication to choose from. It involves channels directly to the customer but also web personalisation. One of the best features is communicating on anonymous audience which cannot be reached in any other way.

Support team is always available, tailored solutions also available but paid extra. I Review collected by and hosted on G2.com.

Many features are paid extra. I found it quite difficult to navigate at the beginning but overall experience after is great. Review collected by and hosted on G2.com.

Tool is rather easy to use. Has many useful integrations with outside tools. Rather on the flexible side. Review collected by and hosted on G2.com.

There are some strange legacy issues, but most of them is fixable with a help of support Review collected by and hosted on G2.com.

SALESmanago stands out for the flexibility and depth of its automation workflows. The ability to track user behavior in real time and segment contacts dynamically has significantly improved our campaign performance. The Platform offers a detailed 360° view of each user, which helps personalize communication across channels. The email editor, pop-ups, and lead nurturing tools are intuitive and integrate well into multichannel strategies. Review collected by and hosted on G2.com.

Some features are too rigid and not easily adaptable to the specific needs of a project. For example, certain logic within workflows or filters cannot be modified as flexibly as expected, often requiring unintuitive workarounds. Additionally, while the user interface has improved, it still feels clunky in some modules, and the initial learning curve can be quite steep even for experienced users. Review collected by and hosted on G2.com.

I appreciate the flexibility of the platform and the ability to create advanced workflows with custom automations, as well as the integration with CRM and detailed tracking of user behavior. Review collected by and hosted on G2.com.

Some features, such as predefined popup modules or the email editor, are less effective compared to more modern alternatives: they lack advanced design and customization options, and sometimes the final result takes too long to optimize. Review collected by and hosted on G2.com.

We implemented Marketing Automation with SALESmanago to enhance customer engagement and communication. We use it daily, appreciating its versatility for most CDP-related tasks. Some challenges arose, particularly with SMS integration and limited sidebar and cart recovery features. Additionally, reporting doesn't fully meet our needs. Initial results appeared quickly, and the customer support is helpful, though complex issues occasionally experience longer resolution times. Overall, SALESmanago is useful and user-friendly with strong support. It's a valuable tool for boosting sales and customer retention. Review collected by and hosted on G2.com.

Some challenges arose, particularly with SMS integration and limited sidebar and cart recovery features. Review collected by and hosted on G2.com.

Since 2016, we’ve partnered with SALESmanago through thick and thin, watching them evolve from a solid Marketing Automation platform into a robust CDP.

Over the years, we’ve tackled everything from simple integrations to large-scale projects that linked multiple eCommerce sites, websites, and retail locations. We’ve also had the chance to share feedback that shaped new features—many of the tools we rely on now are the direct result of that collaborative spirit.

What’s truly stood out is SALESmanago’s willingness to adapt. In a rapidly shifting e-commerce landscape, they’ve stayed ahead of the curve—innovating, refining, and listening when it mattered most. Sure, there have been challenges, but their support and dedication have helped us navigate those hurdles and come out stronger.

Today, a big part of our success story is tied to how well we’ve worked together.

Looking forward, SALESmanago’s roadmap promises exciting developments that spark our confidence for the future. We’re proud of how far we’ve come as partners, and we’re eager to keep the momentum going, growing and evolving, side by side. Review collected by and hosted on G2.com.

Over the past three years, following the acquisition, SALESmanago has undergone significant shifts in strategy, personnel, board composition, and management—changes that at times made collaboration more difficult.

We felt some growing pains, but we understood this was a necessary step for a company aiming to make major strides in technology, organization, and effective support.

Even so, the platform remains easy to use. There are still a few areas that feel more complex than other solutions, but we can already see them working to streamline these parts. The first releases from this push have been really encouraging, and we’re optimistic about the direction they’re headed. Review collected by and hosted on G2.com.

What I appreciate most about SALESmanago is its comprehensive, all-in-one approach to marketing automation. The platform integrates various tools which makes it very efficient to use. It allows for deep customer segmentation and personalization and that is why your campaigns can be highly targeted and effective. Also the interface is quite intuitive, although in the beginning it may be a bit hard to comprehend all the functions - with time and help of Customer Support using SM is a piece of cake :) Review collected by and hosted on G2.com.

While I appreciate that SALESmanago is constantly evolving, I've noticed that occasionally, updates intended as improvements, end up making certain features less intuitive or efficient. But luckily it usually refers to really minor things. Review collected by and hosted on G2.com.

Saving cost. Sales managa by using automations can be setup to save cost on your marketing departmetmens. Very inteligent tool that can save many time by setting up correct rulles and also its relatively efectively helping to increase sales of the company.

implementation took some time but its worth to make it. By seting up all rullez for all your neeeds can be easy integrated to any company. Thanks to automation is not necessary to even check system very frequently Review collected by and hosted on G2.com.

Some features not using very frequent are hidden and not very users friendly to find them. Customer support allways help to remind u where u can fix it easy :) Review collected by and hosted on G2.com.

I love SALESmanago. I work with it with many clients and the tool fits every industry. It's great that it's not a typical e-commerce tool - we have the ability to add and tag many elements, e.g., on the site, which makes it much easier to achieve both conversions and micro-conversions, depending on the set goals. They can also be changed very easily. I also appreciate the availability of many functionalities and the ability to run on-site and off-site campaigns. What is also very important to me is the support available to every client and overall customer care - I have used the technical team's support countless times and always received the help I needed. I highly recommend it! Review collected by and hosted on G2.com.

Until recently, I considered the only drawback of SM to be the fact that there was no way to monitor the behavior of anonymous website users, but this year this functionality was added - tests are still ahead of me :) Review collected by and hosted on G2.com.