MM

Meredith M.

Community Outreach and Development Specialist

Small-Business (50 or fewer emp.)

6/4/2021

"Lacking in many places, great customer service though"

2/5

What do you like best about SalesIntel?

SalesIntel has great customer service. I have had quite a few issues with the platform but every time I bring up an issue my account manager and their service team are quick to respond and eager to help. I really appreciate good customer service, it makes unfortunate experiences more present and SalesIntel has done that for us. Review collected by and hosted on G2.com.

What do you dislike about SalesIntel?

Unfortunately, everything that they sold us on (ex. the human-verified contacts and Salesforce integration) has not been up to par. I would say 30-50% of the human-verified emails have bounced back. I have found that I need to go to each contact's LinkedIn page to make sure that they still work at the company and are still in the role the SalesIntel says they are. On top of that when they are not at the specified company I would have to report it to them and write out what was wrong which takes a few minutes. I feel that at that point I am doing a lot of work to make sure that these are the right contacts for me to be targeting. and the sales force integration is very fickle. I am not pleased. Review collected by and hosted on G2.com.

Recommendations to others considering SalesIntel:

Unfortunately, I would not recommend SalesIntel if you are considering it. I have had sure a great experience with their staff but the product has been very disappointing. Hopefully, they fix these issues so that their customers/clients are able to maximize the features that are promised. Review collected by and hosted on G2.com.

What problems is SalesIntel solving and how is that benefiting you?

I am currently working with the SalesInetl team to fix our Salesforce integration and figure out what the issue might be with their human-verified contacts. The benefit is that they have great customer service. Review collected by and hosted on G2.com.

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