1. [Home](https://www.g2.com/) 2. ... 3. [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) 4. [Agentforce Service (formerly Salesforce Service Cloud) Discussions](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg "Product Avatar Image") ![Reward for good Agentforce Service (formerly Salesforce Service Cloud) reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/35775/medal.svg "Reward for good Agentforce Service (formerly Salesforce Service Cloud) reviews") ](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ Agentforce Service (formerly Salesforce Service Cloud) ](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) (7,358)4.4/5 Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform Show More * * * ### 48 Discussions ### 55 Participants ### 57.0 Nps Score Already have Agentforce Service (formerly Salesforce Service Cloud)? ### All Agentforce Service (formerly Salesforce Service Cloud) Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 4 years ago More Options - [ # How do I restore survey object ](/discussions/how-do-i-restore-survey-object) How do I restore surveys [ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) [ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.&title=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Manisha B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manisha B.") MB Loading... [Manisha B.](https://www.g2.com/users/cd86b61c-f467-4084-aec4-0671b0178dcc "Manisha B.") • about 4 years ago Blend of tech + functional skill sets | Business development | presales | project management | SaaS, Ai, cloud solutions, IoT, Automation, Energy Blend of tech + functional skill sets | Business development | presales | project management | SaaS, Ai, cloud solutions, IoT, Automation, Energy More Options - [ # Can salesforce have a lightweight application typically for startups ](/discussions/can-salesforce-have-a-lightweight-application-typically-for-startups) [ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) [ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software) Show More * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.&title=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago More Options - [ # How will Salesforce help me in more hiring perfect candidate for organization ](/discussions/how-will-salesforce-help-me-in-more-hiring-perfect-candidate-for-organization) [ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) [ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.&title=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pranshu J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pranshu J.") PJ Loading... [Pranshu J.](https://www.g2.com/users/61661444-6cba-49c9-9659-2146569eb310 "Pranshu J.") • over 4 years ago Program Management | Product | Strategy | Operations Program Management | Product | Strategy | Operations More Options - [ # How has been your experience with the support? ](/discussions/how-has-been-your-experience-with-the-support) [ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.&title=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 5 years ago More Options - [ # NA ](/discussions/35895-na) NA [ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.&title=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 9 years ago Posted by Agentforce Service (formerly Salesforce Service Cloud) Posted by Agentforce Service (formerly Salesforce Service Cloud) More Options - [ # How do I integrate my other products and systems with Service Cloud? ](/discussions/implementing-service-cloud) Implementing Service Cloud [ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.&title=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 9 years ago Posted by Agentforce Service (formerly Salesforce Service Cloud) Posted by Agentforce Service (formerly Salesforce Service Cloud) More Options - [ # Which edition of Service Cloud is right for my business? ](/discussions/pricing-and-editions) Pricing and Editions [ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.&title=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 9 years ago Posted by Agentforce Service (formerly Salesforce Service Cloud) Posted by Agentforce Service (formerly Salesforce Service Cloud) More Options - [ # How does Service Cloud increase agent productivity? ](/discussions/6087-getting-started) Getting Started [ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.&title=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 9 years ago Posted by Agentforce Service (formerly Salesforce Service Cloud) Posted by Agentforce Service (formerly Salesforce Service Cloud) More Options - [ # How can Service Cloud help my business increase loyalty, retention, and satisfaction? ](/discussions/6086-getting-started) Getting Started [ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.&title=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 9 years ago Posted by Agentforce Service (formerly Salesforce Service Cloud) Posted by Agentforce Service (formerly Salesforce Service Cloud) More Options - [ # What is Service Cloud? ](/discussions/6085-getting-started) Getting Started [ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.&title=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") - [‹ Prev‹ Prev](/products/salesforce-service-cloud/discuss) - [1](/products/salesforce-service-cloud/discuss) - 2 - [3](/products/salesforce-service-cloud/discuss?page=3) - [Next ›Next ›](/products/salesforce-service-cloud/discuss?page=3) ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/agentforce-service-formerly-salesforce-service-cloud/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Product Avatar Image") ### Have you used Agentforce Service (formerly Salesforce Service Cloud) before? Answer a few questions to help the Agentforce Service (formerly Salesforce Service Cloud) community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-service-cloud%2Fdiscuss%3Fpage%3D2%26small_ask%3Dagentforce-service-formerly-salesforce-service-cloud) No ## Top Contributors in Agentforce Service (formerly Salesforce Service Cloud) 1 ![Jayson F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jayson F.") JF Loading... ### [Jayson F.](https://www.g2.com/users/54631c98-db1c-47b0-b21c-bbca4920e430 "Jayson F.") Salesforce Developer 1 pt 2 ![Pranshu J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pranshu J.") PJ Loading... ### [Pranshu J.](https://www.g2.com/users/61661444-6cba-49c9-9659-2146569eb310 "Pranshu J.") Consultant 1 pt 3 ![Venkatesh K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Venkatesh K.") VK Loading... ### [Venkatesh K.](https://www.g2.com/users/dbf5cfab-8844-4c39-918e-270dd5544836 "Venkatesh K.") Senior Software Engineer 1 pt 4 ![Himanshu D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Himanshu D.") HD Loading... ### [Himanshu D.](https://www.g2.com/users/4d354514-8d58-45da-b435-226212403071 "Himanshu D.") M 1 pt 5 ![Dima S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dima S.") DS Loading... ### [Dima S.](https://www.g2.com/users/5bf8d8ac-e97e-4dce-a337-139010e3ff07 "Dima S.") Team Lead Link Builder 1 pt