# Top 10 Agentforce Service (formerly Salesforce Service Cloud) Alternatives & Competitors **Average Rating:** 4.4/5 **Total Number of Reviews:** 7,357 Research alternative solutions to Agentforce Service (formerly Salesforce Service Cloud) on G2, with real user reviews on competing tools. Customer Service Automation Software is a widely used technology, and many people are seeking high quality, popular software solutions with mobile user support, automated response, and sla management. Other important factors to consider when researching alternatives to Agentforce Service (formerly Salesforce Service Cloud) include user interface and integration. The best overall Agentforce Service (formerly Salesforce Service Cloud) alternative is ServiceNow Customer Service Management. Other similar apps like Agentforce Service (formerly Salesforce Service Cloud) are Sprinklr Service, Zoho Desk, Zendesk for Customer Service, and Fin. Agentforce Service (formerly Salesforce Service Cloud) alternatives can be found in [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents). ## Best Paid & Free Alternatives to Agentforce Service (formerly Salesforce Service Cloud) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) ## Top 10 Alternatives to Agentforce Service (formerly Salesforce Service Cloud) Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Agentforce Service (formerly Salesforce Service Cloud) stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Manufacturing, and Consulting, and find the best product for your business. ### 1. [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) By ServiceNow **Average Rating:** 4.4/5 **Total Reviews:** 450 ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs. Reviewers say compared to Agentforce Service (formerly Salesforce Service Cloud), ServiceNow Customer Service Management is: - More expensive - Easier to admin - Better at meeting requirements Categories in common with Agentforce Service (formerly Salesforce Service Cloud): [Customer Communications Management](https://www.g2.com/categories/customer-communications-management), [Live Chat](https://www.g2.com/categories/live-chat), [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Agentforce Service (formerly Salesforce Service Cloud) vs ServiceNow Customer Service Management](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-servicenow-customer-service-management) **Compare ServiceNow Customer Service Management with other alternatives:** - [ServiceNow Customer Service Management vs Sprinklr Service](https://www.g2.com/compare/servicenow-customer-service-management-vs-sprinklr-service) - [ServiceNow Customer Service Management vs Zoho Desk](https://www.g2.com/compare/servicenow-customer-service-management-vs-zoho-desk) - [ServiceNow Customer Service Management vs Zendesk for Customer Service](https://www.g2.com/compare/servicenow-customer-service-management-vs-zendesk-for-customer-service) - [ServiceNow Customer Service Management vs Fin](https://www.g2.com/compare/fin-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Gladly](https://www.g2.com/compare/gladly-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Kustomer](https://www.g2.com/compare/kustomer-vs-servicenow-customer-service-management) ### 2. [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) By Sprinklr **Average Rating:** 4.3/5 **Total Reviews:** 748 Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. Reviewers say compared to Agentforce Service (formerly Salesforce Service Cloud), Sprinklr Service is: - More expensive - Easier to set up Categories in common with Agentforce Service (formerly Salesforce Service Cloud): [Live Chat](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base), [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [Agentforce Service (formerly Salesforce Service Cloud) vs Sprinklr Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-sprinklr-service) **Compare Sprinklr Service with other alternatives:** - [Sprinklr Service vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-sprinklr-service) - [Sprinklr Service vs Zoho Desk](https://www.g2.com/compare/sprinklr-service-vs-zoho-desk) - [Sprinklr Service vs Zendesk for Customer Service](https://www.g2.com/compare/sprinklr-service-vs-zendesk-for-customer-service) - [Sprinklr Service vs Fin](https://www.g2.com/compare/fin-vs-sprinklr-service) - [Sprinklr Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-sprinklr-service) - [Sprinklr Service vs Gladly](https://www.g2.com/compare/gladly-vs-sprinklr-service) - [Sprinklr Service vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-sprinklr-service) - [Sprinklr Service vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-sprinklr-service) - [Sprinklr Service vs Kustomer](https://www.g2.com/compare/kustomer-vs-sprinklr-service) ### 3. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) By Zoho **Average Rating:** 4.4/5 **Total Reviews:** 7,732 Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. Reviewers say compared to Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk is: - Easier to set up - Easier to admin - More usable Categories in common with Agentforce Service (formerly Salesforce Service Cloud): [Customer Communications Management](https://www.g2.com/categories/customer-communications-management), [Live Chat](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Complaint Management](https://www.g2.com/categories/complaint-management), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base) **Compare:** [Agentforce Service (formerly Salesforce Service Cloud) vs Zoho Desk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) **Compare Zoho Desk with other alternatives:** - [Zoho Desk vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-zoho-desk) - [Zoho Desk vs Sprinklr Service](https://www.g2.com/compare/sprinklr-service-vs-zoho-desk) - [Zoho Desk vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zoho Desk vs Fin](https://www.g2.com/compare/fin-vs-zoho-desk) - [Zoho Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Zoho Desk vs Gladly](https://www.g2.com/compare/gladly-vs-zoho-desk) - [Zoho Desk vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zoho-desk) - [Zoho Desk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-zoho-desk) - [Zoho Desk vs Kustomer](https://www.g2.com/compare/kustomer-vs-zoho-desk) ### 4. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 6,989 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Reviewers say compared to Agentforce Service (formerly Salesforce Service Cloud), Zendesk for Customer Service is: - Slower to reach roi - More usable - Easier to set up Categories in common with Agentforce Service (formerly Salesforce Service Cloud): [Live Chat](https://www.g2.com/categories/live-chat), [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support](https://www.g2.com/categories/conversational-support), [Complaint Management](https://www.g2.com/categories/complaint-management) **Compare:** [Agentforce Service (formerly Salesforce Service Cloud) vs Zendesk for Customer Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Sprinklr Service](https://www.g2.com/compare/sprinklr-service-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Zoho Desk](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Gladly](https://www.g2.com/compare/gladly-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Kustomer](https://www.g2.com/compare/kustomer-vs-zendesk-for-customer-service) ### 5. [Fin](https://www.g2.com/products/fin/reviews) By Intercom, Inc. **Average Rating:** 4.5/5 **Total Reviews:** 3,878 Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. Reviewers say compared to Agentforce Service (formerly Salesforce Service Cloud), Fin is: - More experienced - Better at executing - More responsive Categories in common with Agentforce Service (formerly Salesforce Service Cloud): [Customer Communications Management](https://www.g2.com/categories/customer-communications-management), [Live Chat](https://www.g2.com/categories/live-chat), [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support](https://www.g2.com/categories/conversational-support) **Compare:** [Agentforce Service (formerly Salesforce Service Cloud) vs Fin](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) **Compare Fin with other alternatives:** - [Fin vs ServiceNow Customer Service Management](https://www.g2.com/compare/fin-vs-servicenow-customer-service-management) - [Fin vs Sprinklr Service](https://www.g2.com/compare/fin-vs-sprinklr-service) - [Fin vs Zoho Desk](https://www.g2.com/compare/fin-vs-zoho-desk) - [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Fin vs Freshdesk](https://www.g2.com/compare/fin-vs-freshdesk) - [Fin vs Gladly](https://www.g2.com/compare/fin-vs-gladly) - [Fin vs HubSpot Service Hub](https://www.g2.com/compare/fin-vs-hubspot-service-hub) - [Fin vs Genesys Cloud CX](https://www.g2.com/compare/fin-vs-genesys-cloud-cx) - [Fin vs Kustomer](https://www.g2.com/compare/fin-vs-kustomer) ### 6. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 3,751 Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Reviewers say compared to Agentforce Service (formerly Salesforce Service Cloud), Freshdesk is: - Easier to set up - Easier to admin - More usable Categories in common with Agentforce Service (formerly Salesforce Service Cloud): [Customer Communications Management](https://www.g2.com/categories/customer-communications-management), [Live Chat](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support](https://www.g2.com/categories/conversational-support), [Complaint Management](https://www.g2.com/categories/complaint-management) **Compare:** [Agentforce Service (formerly Salesforce Service Cloud) vs Freshdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) **Compare Freshdesk with other alternatives:** - [Freshdesk vs ServiceNow Customer Service Management](https://www.g2.com/compare/freshdesk-vs-servicenow-customer-service-management) - [Freshdesk vs Sprinklr Service](https://www.g2.com/compare/freshdesk-vs-sprinklr-service) - [Freshdesk vs Zoho Desk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Freshdesk vs Fin](https://www.g2.com/compare/fin-vs-freshdesk) - [Freshdesk vs Gladly](https://www.g2.com/compare/freshdesk-vs-gladly) - [Freshdesk vs HubSpot Service Hub](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) - [Freshdesk vs Genesys Cloud CX](https://www.g2.com/compare/freshdesk-vs-genesys-cloud-cx) - [Freshdesk vs Kustomer](https://www.g2.com/compare/freshdesk-vs-kustomer) ### 7. [Gladly](https://www.g2.com/products/gladly/reviews) By Gladly **Average Rating:** 4.7/5 **Total Reviews:** 1,113 Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai. Reviewers say compared to Agentforce Service (formerly Salesforce Service Cloud), Gladly is: - Easier to set up - More usable - Better at support Categories in common with Agentforce Service (formerly Salesforce Service Cloud): [Live Chat](https://www.g2.com/categories/live-chat), [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support](https://www.g2.com/categories/conversational-support), [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [Agentforce Service (formerly Salesforce Service Cloud) vs Gladly](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-gladly) **Compare Gladly with other alternatives:** - [Gladly vs ServiceNow Customer Service Management](https://www.g2.com/compare/gladly-vs-servicenow-customer-service-management) - [Gladly vs Sprinklr Service](https://www.g2.com/compare/gladly-vs-sprinklr-service) - [Gladly vs Zoho Desk](https://www.g2.com/compare/gladly-vs-zoho-desk) - [Gladly vs Zendesk for Customer Service](https://www.g2.com/compare/gladly-vs-zendesk-for-customer-service) - [Gladly vs Fin](https://www.g2.com/compare/fin-vs-gladly) - [Gladly vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-gladly) - [Gladly vs HubSpot Service Hub](https://www.g2.com/compare/gladly-vs-hubspot-service-hub) - [Gladly vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-gladly) - [Gladly vs Kustomer](https://www.g2.com/compare/gladly-vs-kustomer) ### 8. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) By HubSpot **Average Rating:** 4.4/5 **Total Reviews:** 2,915 Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. Reviewers say compared to Agentforce Service (formerly Salesforce Service Cloud), HubSpot Service Hub is: - Slower to reach roi - Better at support - Easier to set up Categories in common with Agentforce Service (formerly Salesforce Service Cloud): [Live Chat](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support](https://www.g2.com/categories/conversational-support), [Help Desk](https://www.g2.com/categories/help-desk), [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) **Compare:** [Agentforce Service (formerly Salesforce Service Cloud) vs HubSpot Service Hub](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hubspot-service-hub) **Compare HubSpot Service Hub with other alternatives:** - [HubSpot Service Hub vs ServiceNow Customer Service Management](https://www.g2.com/compare/hubspot-service-hub-vs-servicenow-customer-service-management) - [HubSpot Service Hub vs Sprinklr Service](https://www.g2.com/compare/hubspot-service-hub-vs-sprinklr-service) - [HubSpot Service Hub vs Zoho Desk](https://www.g2.com/compare/hubspot-service-hub-vs-zoho-desk) - [HubSpot Service Hub vs Zendesk for Customer Service](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service) - [HubSpot Service Hub vs Fin](https://www.g2.com/compare/fin-vs-hubspot-service-hub) - [HubSpot Service Hub vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) - [HubSpot Service Hub vs Gladly](https://www.g2.com/compare/gladly-vs-hubspot-service-hub) - [HubSpot Service Hub vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-hubspot-service-hub) - [HubSpot Service Hub vs Kustomer](https://www.g2.com/compare/hubspot-service-hub-vs-kustomer) ### 9. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,554 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to Agentforce Service (formerly Salesforce Service Cloud), Genesys Cloud CX is: - Slower to reach roi - More usable - Easier to set up Categories in common with Agentforce Service (formerly Salesforce Service Cloud): [Live Chat](https://www.g2.com/categories/live-chat), [Customer Service Automation](https://www.g2.com/categories/customer-service-automation), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) **Compare:** [Agentforce Service (formerly Salesforce Service Cloud) vs Genesys Cloud CX](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs ServiceNow Customer Service Management](https://www.g2.com/compare/genesys-cloud-cx-vs-servicenow-customer-service-management) - [Genesys Cloud CX vs Sprinklr Service](https://www.g2.com/compare/genesys-cloud-cx-vs-sprinklr-service) - [Genesys Cloud CX vs Zoho Desk](https://www.g2.com/compare/genesys-cloud-cx-vs-zoho-desk) - [Genesys Cloud CX vs Zendesk for Customer Service](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service) - [Genesys Cloud CX vs Fin](https://www.g2.com/compare/fin-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Gladly](https://www.g2.com/compare/genesys-cloud-cx-vs-gladly) - [Genesys Cloud CX vs HubSpot Service Hub](https://www.g2.com/compare/genesys-cloud-cx-vs-hubspot-service-hub) - [Genesys Cloud CX vs Kustomer](https://www.g2.com/compare/genesys-cloud-cx-vs-kustomer) ### 10. [Kustomer](https://www.g2.com/products/kustomer/reviews) By Kustomer **Average Rating:** 4.4/5 **Total Reviews:** 558 Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer. Reviewers say compared to Agentforce Service (formerly Salesforce Service Cloud), Kustomer is: - Slower to reach roi - Easier to set up - Better at support Categories in common with Agentforce Service (formerly Salesforce Service Cloud): [Live Chat](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support](https://www.g2.com/categories/conversational-support), [Social Customer Service](https://www.g2.com/categories/social-customer-service), [Help Desk](https://www.g2.com/categories/help-desk) **Compare:** [Agentforce Service (formerly Salesforce Service Cloud) vs Kustomer](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-kustomer) **Compare Kustomer with other alternatives:** - [Kustomer vs ServiceNow Customer Service Management](https://www.g2.com/compare/kustomer-vs-servicenow-customer-service-management) - [Kustomer vs Sprinklr Service](https://www.g2.com/compare/kustomer-vs-sprinklr-service) - [Kustomer vs Zoho Desk](https://www.g2.com/compare/kustomer-vs-zoho-desk) - [Kustomer vs Zendesk for Customer Service](https://www.g2.com/compare/kustomer-vs-zendesk-for-customer-service) - [Kustomer vs Fin](https://www.g2.com/compare/fin-vs-kustomer) - [Kustomer vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-kustomer) - [Kustomer vs Gladly](https://www.g2.com/compare/gladly-vs-kustomer) - [Kustomer vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-kustomer) - [Kustomer vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-kustomer) --- ## Agentforce Service (formerly Salesforce Service Cloud) Alternatives FAQs ### What are the best alternatives to Agentforce Service...? The best alternatives to Agentforce Service include [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) (4.4/5 stars, 430 reviews), [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) (4.3/5 stars, 739 reviews), [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) (4.4/5 stars, 7638 reviews), [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) (4.3/5 stars, 6948 reviews), and [Fin](https://www.g2.com/products/fin/reviews) (4.5/5 stars, 3855 reviews). These alternatives offer strong ratings and substantial review counts, reflecting broad user adoption and satisfaction. ### What features do alternatives offer that Agentforce Service... does not? Agentforce Service lacks native AI text generation and AI text summarization features, which are available in alternatives like Service Hub. ### Which Help Desk tools do reviewers recommend instead of Agentforce Service...? Reviewers recommend [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) for its AI-driven omnichannel self-service, real-time intelligence, and seamless case management. [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) is favored for its unified platform across 30+ digital and social channels with AI-powered automation and insights. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) is praised for its ease of use, comprehensive ticket management, and cost-effectiveness. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) is recommended for its intuitive interface, robust automation, and extensive integrations. [Fin](https://www.g2.com/products/fin/reviews) stands out for its high AI resolution rates, ease of administration, and strong customer support. These tools are noted for being easier to administer, more usable, and offering better support and meeting requirements compared to Agentforce Service. ### How does Agentforce Service... compare to ServiceNow Customer Service...? According to G2 data, both [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) and [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) hold an equal average rating of 4.4 out of 5. Agentforce Service has a significantly larger review base with 7,341 reviews compared to ServiceNow's 430, indicating broader market adoption. Dimension scores reveal that ServiceNow holds a slight advantage in "Better at Meeting Requirements" (8.7 vs 8.6), "More Usable" (8.5 vs 8.4), "Ease of Admin" (8.4 vs 8.2), and "Better at Support" (8.4 vs 8.3). Agentforce Service leads marginally in "Easier to Do Business With" (8.7 vs 8.5), while both tie in "Easier to Set Up" (7.9 each). Sentiment analysis shows Agentforce Service excels in mentions of ease of use (1,259), features (1,102), case management (1,097), efficiency (973), and automation (545), reflecting strong capabilities in workflow automation and AI-driven assistance. However, it also faces notable criticism for complexity (697 mentions), steep learning curve (583), and high cost (425). ServiceNow CSM, while praised for ease of use (41 mentions), features (33), and case management (32), has fewer mentions overall due to a smaller user base but shares similar concerns around learning curve (22) and complexity (18). Agentforce Service uniquely offers features such as AI autonomous agents and deep Salesforce ecosystem integration, which users highlight for improving agent productivity and customer experience. ServiceNow CSM is recognized for its unified platform connecting customer service with ITSM and field service, delivering enterprise-grade automation and scalability. Both platforms require technical expertise for setup and customization, with ServiceNow noted for a slightly easier administration experience. Overall, ServiceNow Customer Service Management holds a modest edge in usability and administration, while Agentforce Service offers broader feature depth and ecosystem integration, suitable for organizations invested in Salesforce. ### Why do users choose ServiceNow Customer Service... over Agentforce Service...? Users choose [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) over Agentforce Service primarily for its slightly superior usability and administration experience, reflected in its higher scores for "More Usable" (8.5 vs 8.4) and "Ease of Admin" (8.4 vs 8.2). ServiceNow's unified platform approach, integrating customer service with ITSM and field service, provides enterprise-grade automation and scalability that appeals to organizations seeking a comprehensive, connected solution. ServiceNow is favored for its streamlined case management, automation, and AI-driven self-service capabilities that improve agent efficiency and customer experience. Users appreciate its intuitive workspace and the ability to manage complex workflows with less overhead. The platform's integration capabilities with enterprise systems and its proactive service features also contribute to its preference. Additionally, ServiceNow's relatively lower mentions of complexity and learning curve issues compared to Agentforce Service, alongside a more straightforward administration, make it attractive for organizations prioritizing ease of use and maintainability. While pricing is noted as high, users find value in the platform's scalability and robust feature set, which justifies the investment for many enterprises. 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