# Best Customer Service Automation Software ## How Many Customer Service Automation Software Products Does G2 Track? **Total Products under this Category:** 190 ### Category Stats (Jul 2026) - **Average Rating:** 4.62/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Gleap (+0.46%) - Among all products in this category, Gleap recorded the largest rating increase compared to last month _Last updated: July 25, 2026_ ## How Does G2 Rank Customer Service Automation Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 41,400+ Authentic Reviews - 190+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Customer Service Automation Software ![G2 Grid® for Customer Service Automation Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-service-automation/grids.png?focus%5B%5D=5494&focus%5B%5D=574&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=1437428&focus%5B%5D=4215&focus%5B%5D=1318232&focus%5B%5D=348) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zendesk for Customer Service, Fin, ServiceNow Customer Service Management, Jotform AI Agents, Genesys Cloud CX, Google Contact Center AI, and Five9 Intelligent Cloud Contact Center Platform. Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-service-automation/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=jotform-ai-agents&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=google-google-contact-center-ai&focus%5B%5D=five9-intelligent-cloud-contact-center-platform) **Sponsored** ### SAP Service Cloud SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1005823&secure%5Bchosen_at%5D=2026-07-29T20%3A12%3A42Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=1005823&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation&secure%5Btoken%5D=f3d167fe44e4d255ac3fe51cf08461e596830c9c49e034f8aff3194685ab307e&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fproducts%2Fcrm%2Fservice-cloud.html&secure%5Burl_type%5D=paid_promos) ### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform **Average Rating:** 4.4/5.0 **Total Reviews:** 6,970 #### How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)? - **Language:** 7.7/10 (Category avg: 8.6/10) - **Ticket Resolution:** 8.3/10 (Category avg: 8.6/10) - **Ease of Use:** 8.4/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)? - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** www.salesforce.com - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce 579,511 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website) 83,223 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Salesforce Administrator, Salesforce Developer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Medium, 37% Large #### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Agentforce Service, appreciating the quick setup and helpful features. - Users appreciate the **user-friendly interface and effective reporting capabilities** of Agentforce Service, enhancing case management efficiency. - Users appreciate the **streamlined case management** of Agentforce Service, which makes organization and transfer between departments easy. - Users value the **efficiency** of Agentforce Service, enabling seamless setup and streamlined management of customer service tasks. - Users appreciate the **helpful guides and ease of setup** , enhancing their overall experience with Salesforce Service Cloud. ##### Cons - Users find the **complexity** of Agentforce Service can require extensive training and planning for effective use. - Users find the **learning curve steep** for new users, requiring considerable time and planning to fully utilize features. - Users find the **steep learning curve** of Agentforce Service challenging, especially for onboarding new team members. - Users find the **pricing and add-ons expensive** , requiring careful planning to manage license costs effectively. - Users find the **complex usability** of Agentforce Service challenging, particularly during setup and customization for advanced features. #### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)? **["The Evolution of Service: Bridging the Gap Between Data and Action."](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)** **Rating:** 4.0/5.0 stars _— Naampreet K._ [Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220) **["“Daily Use Review of Salesforce Service Cloud in Collections”"](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)** **Rating:** 5.0/5.0 stars _— Arnold D._ [Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648) #### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)? - [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote - [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments - [What does customer self service require?](https://www.g2.com/discussions/what-does-customer-self-service-require) - [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) - 2 comments - [What is feedback management system?](https://www.g2.com/discussions/what-is-feedback-management-system) ### [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide." **Average Rating:** 4.3/5.0 **Total Reviews:** 6,655 #### How Do G2 Users Rate Zendesk for Customer Service? - **Language:** 7.6/10 (Category avg: 8.6/10) - **Ticket Resolution:** 8.1/10 (Category avg: 8.6/10) - **Ease of Use:** 8.6/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Zendesk for Customer Service? - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk 102,672 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website) 7,302 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Customer Service Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Medium, 40% Small #### What Do G2 Reviewers Say About Zendesk for Customer Service? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Zendesk, which facilitates quick responses and organized support workflows. - Users appreciate the **seamless workspaces** in Zendesk, enhancing usability through effective tools like Talk and email ticketing. - Users value the **efficient customer support** provided by Zendesk, appreciating the organized and fast response capabilities. - Users value the **helpful organization** of Zendesk, enabling faster responses and improved customer support management. - Users value the **easy ticket management** in Zendesk, enabling effective collaboration and efficient customer support tracking. ##### Cons - Users express frustration over **missing customizable features** , limiting their ability to manage ticket statuses and updates effectively. - Users find the **limited features** of Zendesk for Customer Service frustrating, impacting usability and efficiency in setup. - Users find the **learning curve steep** for Zendesk's advanced features, posing challenges for those lacking technical expertise. - Users find **limited customization** options for ticket statuses and agent permissions a drawback for their workflows in Zendesk. - Users find Zendesk's **complexity and learning curve** challenging, alongside issues with bugs and limited integrations. #### What Are Recent G2 Reviews of Zendesk for Customer Service? **["Unified Omnichannel Support with Powerful Automation and Analytics"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974)** **Rating:** 4.5/5.0 stars _— Ravindra N._ [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974) **["One Place to Manage IT Requests with Clear Ticket Tracking"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804)** **Rating:** 4.5/5.0 stars _— Sree K._ [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804) #### What Are G2 Users Discussing About Zendesk for Customer Service? - [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes - [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes - [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote - [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) - 8 comments, 1 upvote - [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes ### [Fin](https://www.g2.com/products/fin/reviews) Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,725 #### How Do G2 Users Rate Fin? - **Language:** 8.6/10 (Category avg: 8.6/10) - **Ticket Resolution:** 8.4/10 (Category avg: 8.6/10) - **Ease of Use:** 8.9/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Fin? - **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) - **Company Website:** www.intercom.com - **Year Founded:** 2011 - **HQ Location:** San Francisco, CA - **Twitter:** @fin\_ai 45,225 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website) 953 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small, 37% Medium #### What Do G2 Reviewers Say About Fin? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution. - Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience. - Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features. - Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations. - Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams. ##### Cons - Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly. - Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support. - Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control. - Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex. - Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills. #### What Are Recent G2 Reviews of Fin? **["Efficient AI Support with Some Routing Challenges"](https://www.g2.com/survey_responses/fin-review-7350999)** **Rating:** 4.0/5.0 stars _— Marianna A._ [Read full review](https://www.g2.com/survey_responses/fin-review-7350999) **["End: Efficient technical support and an easy-to-use platform"](https://www.g2.com/survey_responses/fin-review-13135986)** **Rating:** 4.5/5.0 stars _— Ricardo M._ [Read full review](https://www.g2.com/survey_responses/fin-review-13135986) #### What Are G2 Users Discussing About Fin? - [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment - [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments - [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments - [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment - [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment ### [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty. **Average Rating:** 4.4/5.0 **Total Reviews:** 469 #### How Do G2 Users Rate ServiceNow Customer Service Management? - **Language:** 8.5/10 (Category avg: 8.6/10) - **Ticket Resolution:** 9.3/10 (Category avg: 8.6/10) - **Ease of Use:** 8.5/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind ServiceNow Customer Service Management? - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** www.servicenow.com - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow 55,548 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website) 35,081 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Associate Consultant, Senior Software Engineer - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 46% Large, 28% Medium #### What Do G2 Reviewers Say About ServiceNow Customer Service Management? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of ServiceNow CSM, benefiting from streamlined automation and centralized workflows. - Users value the **seamless integration and automation** of ServiceNow CSM, enhancing customer lifecycle and improving issue resolution. - Users commend the **efficiency** of ServiceNow CSM, streamlining processes and expediting issue resolution significantly. - Users appreciate the **smooth workflow** of ServiceNow's Case Management features, enhancing efficiency and agent effectiveness. - Users value the **automation capabilities** of ServiceNow CSM, which significantly enhance issue resolution and team productivity. ##### Cons - Users find the **learning curve to be complicated** , requiring significant understanding for effective implementation and integration. - Users find the **steep learning curve** of ServiceNow Customer Service Management challenging, requiring skilled help and thorough training. - Users feel the **limited customization** restricts adaptability for project tracking and ticket email formatting clarity. - Users find the **complexity** of ServiceNow Customer Service Management challenging, requiring significant time for setup and understanding. - Users note a need for **interface improvements** to enhance self-service branding and data model flexibility in ServiceNow. #### What Are Recent G2 Reviews of ServiceNow Customer Service Management? **["Facilitate Problem Management with Detailed Ticketing"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)** **Rating:** 5.0/5.0 stars _— David C._ [Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317) **["ServiceNow CSM: Unified, AI-Powered Omnichannel Platform with Intuitive Case Management"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596)** **Rating:** 4.0/5.0 stars _— Shubhangi G._ [Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596) #### What Are G2 Users Discussing About ServiceNow Customer Service Management? - [What is ServiceNow Customer Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management-used-for) - 1 comment - [What does ServiceNow Customer Service Management do?](https://www.g2.com/discussions/what-does-servicenow-customer-service-management-do) - [What is ServiceNow service management?](https://www.g2.com/discussions/what-is-servicenow-service-management) - 1 comment - [Is service now a CRM tool?](https://www.g2.com/discussions/is-service-now-a-crm-tool) - 2 comments - [What is ServiceNow customer service management?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management) - 1 comment ### [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Agent to enhance user engagement, improve response times, and streamline support operations. With Jotform’s intuitive, no-code AI builder, you can easily train and customize your own AI Agent to match your brand voice, support workflows, and respond with the exact information your users need. Simply provide key details, documents, FAQs, or form data, and your AI Agent will learn from this context to deliver accurate, personalized interactions. This level of customization helps teams improve response times, boost user satisfaction, and streamline support operations across every stage of the customer journey. One of the platform’s most powerful advantages is its extensive library of 7,000+ customizable AI Agent templates. These ready-made templates provide an easy starting point for a wide variety of use cases, including customer support, onboarding, lead qualification, appointment scheduling, product education, internal training, and more. Each template can be fully personalized with your own instructions, tone, workflows, and industry-specific knowledge—allowing you to deploy high-performing AI Agents in minutes. Jotform AI Agents provide 24/7 automated assistance, ensuring your customers receive instant support even outside of business hours. While you sleep, your AI Agents continue working—handling inquiries, resolving issues, collecting information, and providing accurate responses around the clock. This continuous availability reduces wait times, increases engagement, and helps teams keep up with growing demand. With multichannel support, Jotform AI Agents can operate wherever your users are. Deploy your agents across web, chat widgets, email, phone, WhatsApp, Messenger, Gmail, WordPress, and other communication channels for a unified, consistent support experience. This omnichannel flexibility ensures that your users always receive real-time assistance—no matter the device or platform. For teams requiring voice-based interactions, Jotform offers powerful phone and SMS capabilities. AI Agents can handle incoming calls, conduct natural voice conversations, answer questions, and transcribe spoken messages—all with a friendly, human-like tone. This makes Jotform AI Agents ideal for customer service hotlines, appointment reminders, phone-based support, and automated phone menus. AI Agents can also perform customizable actions based on your workflows. Define specific behaviors, triggers, follow-up steps, or automated tasks for your agent to execute. Whether you want it to qualify leads, send emails, update CRM records, route inquiries, generate reports, or collect data through forms, your AI Agent follows your rules precisely. By combining real-time automation, no-code customization, multichannel support, and intelligent communication, Jotform AI Agents help organizations scale their customer experience effortlessly. Whether you’re a small business or a global enterprise, AI Agents provide the speed, accuracy, and availability needed to support users at every moment. **Average Rating:** 4.5/5.0 **Total Reviews:** 643 #### How Do G2 Users Rate Jotform AI Agents? - **Language:** 8.4/10 (Category avg: 8.6/10) - **Ticket Resolution:** 7.6/10 (Category avg: 8.6/10) - **Ease of Use:** 8.8/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 6.1/10 (Category avg: 10/10) #### Who Is the Company Behind Jotform AI Agents? - **Seller:** [Jotform](https://www.g2.com/sellers/jotform) - **Company Website:** www.jotform.com - **Year Founded:** 2006 - **HQ Location:** San Francisco, California - **Twitter:** @Jotform 39,289 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8baa6a5c796d62ca5df3355392c638c519f99283c496ed24278490484f9fcca1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3541463%2F&secure%5Burl_type%5D=linkedin_company_website) 901 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Computer Software, Real Estate - **Company Size:** 73% Small, 11% Medium #### What Do G2 Reviewers Say About Jotform AI Agents? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Jotform AI Agents, which significantly simplifies survey creation and workflow automation. - Users value the **easy setup** of Jotform AI Agents, enabling seamless integration into daily business operations. - Users value the **time-saving capabilities** of Jotform AI Agents, significantly enhancing their productivity in survey creation. - Users value the **efficiency** of Jotform AI Agents, which streamlines form creation and enhances overall productivity. - Users appreciate the **setup ease** of Jotform AI Agents, allowing for quick integration into daily activities. ##### Cons - Users experience **hallucinations and misunderstandings** with Jotform AI Agents, leading to confusion and frustration during interactions. - Users find the **limited AI capabilities** challenging, especially for customizing workflows and understanding specific needs. - Users find the **limited features** of Jotform AI Agents restrictive, hindering flexibility in workflows and session management. - Users find the **inadequate AI features** of Jotform AI Agents frustrating, as it often hallucinates and misinterprets queries. - Users express frustration over the **poor understanding** of Jotform AI Agents, impacting usability and project success. #### What Are Recent G2 Reviews of Jotform AI Agents? **["Jotform AI Agent Streamlined My Workflow and Boosted Efficiency"](https://www.g2.com/survey_responses/jotform-ai-agents-review-13102066)** **Rating:** 5.0/5.0 stars _— Peter O._ [Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-13102066) **["Easy Setup and Seamless Integration That Boosted My Workflow"](https://www.g2.com/survey_responses/jotform-ai-agents-review-13159490)** **Rating:** 5.0/5.0 stars _— Jimoh A._ [Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-13159490) ### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,468 #### How Do G2 Users Rate Genesys Cloud CX? - **Language:** 8.8/10 (Category avg: 8.6/10) - **Ticket Resolution:** 8.7/10 (Category avg: 8.6/10) - **Ease of Use:** 8.9/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Genesys Cloud CX? - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Company Website:** www.genesys.com - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys 32,180 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website) 8,569 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Manager, Case Advocate - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 45% Medium, 40% Large #### What Do G2 Reviewers Say About Genesys Cloud CX? _AI-generated summary from verified user reviews_ ##### Pros - Users find Genesys Cloud CX to be **exceptionally easy to use** , empowering business users to independently manage configurations. - Users value the **continuous feature evolution** of Genesys Cloud CX, enhancing contact center operations and user satisfaction. - Users value the **reliability** of Genesys Cloud CX, praising its accessibility and support for business continuity. - Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels. - Users appreciate the **intuitive interface** of Genesys Cloud CX, enhancing management of customer interactions and workforce performance. ##### Cons - Users note the **limited features** of Genesys Cloud CX, particularly in voice translation and tool availability. - Users note the **missing features** in Genesys Cloud CX, including limited dashboard customization and complex reporting options. - Users find the **complexity of the interface** challenging, especially for newcomers navigating multiple features and settings. - Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights. - Users find the **learning curve steep** with Genesys Cloud CX, as the interface and features can be confusing initially. #### What Are Recent G2 Reviews of Genesys Cloud CX? **["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)** **Rating:** 5.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184) **["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)** **Rating:** 5.0/5.0 stars _— Lucas A._ [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137) #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### [Google Contact Center AI](https://www.g2.com/products/google-google-contact-center-ai/reviews) Contact Center AI Delight your customers with human-like AI-powered contact center experiences, lower costs, and free up your human agents' time. Contact Center AI enables you to do just that. **Average Rating:** 4.4/5.0 **Total Reviews:** 36 #### How Do G2 Users Rate Google Contact Center AI? - **Language:** 8.9/10 (Category avg: 8.6/10) - **Ticket Resolution:** 9.0/10 (Category avg: 8.6/10) - **Ease of Use:** 9.1/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Google Contact Center AI? - **Seller:** [Google](https://www.g2.com/sellers/google) - **Year Founded:** 1998 - **HQ Location:** Mountain View, CA - **Twitter:** @google 31,899,995 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe4a5936665c9702418dd53c477fef5a7baea08078bb117ed67e966fc581b9ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1441%2F&secure%5Burl_type%5D=linkedin_company_website) 341,888 employees on LinkedIn® - **Ownership:** NASDAQ:GOOG #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 49% Small, 30% Medium #### What Are Recent G2 Reviews of Google Contact Center AI? **["Google Contact Centre AI journey with me"](https://www.g2.com/survey_responses/google-contact-center-ai-review-13174893)** **Rating:** 5.0/5.0 stars _— ANUJ J._ [Read full review](https://www.g2.com/survey_responses/google-contact-center-ai-review-13174893) **["Streamlined Agent UI and Top-Tier Automation for Modern Contact Centers"](https://www.g2.com/survey_responses/google-contact-center-ai-review-13076675)** **Rating:** 4.5/5.0 stars _— Sakshi 1._ [Read full review](https://www.g2.com/survey_responses/google-contact-center-ai-review-13076675) ### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. **Average Rating:** 4.1/5.0 **Total Reviews:** 604 #### How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform? - **Language:** 7.8/10 (Category avg: 8.6/10) - **Ticket Resolution:** 7.7/10 (Category avg: 8.6/10) - **Ease of Use:** 8.4/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform? - **Seller:** [Five9](https://www.g2.com/sellers/five9) - **Company Website:** www.Five9.com - **Year Founded:** 2001 - **HQ Location:** San Ramon, CA - **Twitter:** @Five9 14,856 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ab47fa8489c7a54b5afa3a30c5a95276dbcdfd37f1e12bcd69df7e9622d7f85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16827%2F&secure%5Burl_type%5D=linkedin_company_website) 3,058 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, Manager - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 56% Medium, 23% Small #### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **user-friendly interface** of Five9, finding it simple to navigate and easy to implement. - Users praise the **responsive customer support** of Five9, highlighting its priority in addressing concerns promptly. - Users value the **exceptional customer service** of Five9, highlighting responsiveness and helpfulness in their experience. - Users appreciate the **responsive and helpful support** from Five9, enhancing their overall experience and integration capabilities. - Users value the **efficiency** of Five9, benefiting from impressive features that enhance customer interactions and productivity monitoring. ##### Cons - Users face **call issues** that hinder accurate reporting and performance assessment, complicating the contact center experience. - Users note **missing features** like a modern UI and efficient search options, impacting usability and functionality. - Users find the **complexity** of Five9's interface and reporting features to be quite challenging and confusing. - Users report **technical issues** with Five9, including slow support responses and occasional glitches disrupting service. - Users report that **poor customer support** leads to frustrating delays and challenges in issue resolution and setup. #### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform? **["Fast, Intuitive Web-Based Platform with Reliable Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)** **Rating:** 5.0/5.0 stars _— Aldo O._ [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120) **["User-Friendly Platform with Excellent Agent Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)** **Rating:** 5.0/5.0 stars _— Kimika W._ [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794) #### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform? - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software) - [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost) - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments ### [Talkdesk](https://www.g2.com/fr/products/talkdesk/reviews) Talkdesk® mène une nouvelle ère dans l'expérience client avec l'Automatisation de l'Expérience Client (CXA) — une nouvelle catégorie et plateforme conçue pour automatiser toute la complexité des parcours clients modernes. CXA remplace les flux de travail fragmentés et coordonnés par des humains par une orchestration autonome et multi-agents d'IA qui offre un service intelligent, évolutif et axé sur les résultats tout au long du cycle de vie CX. Apprenez-en plus sur : https://www.talkdesk.com/use-cases/ Au cœur de CXA se trouve le Talkdesk Data Cloud, qui transforme les transcriptions, les enregistrements d'appels, les notes de cas et les dossiers clients provenant de divers CRM et systèmes d'enregistrement en connaissances exploitables en temps réel. Cela permet aux agents IA de fonctionner avec un contexte complet, collaborant sans effort pour résoudre des problèmes clients complexes avec rapidité, précision et adaptabilité. Talkdesk CXA prend en charge à la fois les flux de travail intersectoriels et les cas d'utilisation spécialisés dans des secteurs comme la santé, les services financiers, le commerce de détail, les services publics, le voyage et le gouvernement. Avec des agents IA préconstruits, un cycle vertueux d'automatisation (Découvrir, Construire, Orchestrer, Mesurer) et un délai de rentabilisation rapide, Talkdesk aide les entreprises à moderniser l'expérience client sans avoir besoin d'un remplacement complet. Fiable par des marques mondiales et reconnu pour son innovation continue, Talkdesk permet aux organisations d'augmenter leurs revenus, de réduire leurs coûts et de transformer la prestation de services grâce à une automatisation coordonnée et pilotée par l'IA. Les entreprises qui aiment leurs clients utilisent Talkdesk. Talkdesk est une marque déposée de Talkdesk, Inc. Tous les noms de produits et de sociétés sont des marques™ ou des marques déposées® de leurs détenteurs respectifs. Leur utilisation n'implique aucune affiliation ou approbation de leur part. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,453 #### How Do G2 Users Rate Talkdesk? - **Langue:** 8.3/10 (Category avg: 8.6/10) - **Résolution des tickets:** 8.1/10 (Category avg: 8.6/10) - **Facilité d’utilisation:** 9.1/10 (Category avg: 9.1/10) - **Quel est le retour sur investissement estimé par votre organisation pour the product (délai de rentabilité en mois)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Talkdesk? - **Vendeur:** [Talkdesk](https://www.g2.com/fr/sellers/talkdesk) - **Site Web de l'entreprise:** www.talkdesk.com - **Année de fondation:** 2011 - **Emplacement du siège social:** Palo Alto, CA - **Twitter:** @talkdesk 6,959 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website) 1,391 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Superviseur, Représentant du service client - **Top Industries:** Services aux consommateurs, Logiciels informatiques - **Company Size:** 61% Medium, 20% Large #### What Do G2 Reviewers Say About Talkdesk? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs apprécient la **facilité d'utilisation** de Talkdesk, permettant un suivi efficace des appels et améliorant la productivité globale. - Les utilisateurs apprécient l' **efficacité** de Talkdesk, permettant une communication fluide à travers les plateformes et une amélioration des opérations de service client. - Les utilisateurs apprécient les **fonctionnalités complètes** de Talkdesk, permettant des flux de travail efficaces et améliorant les interactions avec les clients. - Les utilisateurs apprécient l' **intégration CRM facile** de Talkdesk, améliorant l'efficacité et la communication pour les équipes de support client. - Les utilisateurs louent Talkdesk pour son **support client exceptionnel** et son intégration transparente qui améliore l'efficacité de l'équipe. ##### Cons - Les utilisateurs rencontrent souvent des **problèmes d'appel** avec Talkdesk, y compris une mauvaise qualité audio et des appels interrompus pendant les conversations. - Les utilisateurs rencontrent souvent des **problèmes techniques** avec Talkdesk, y compris des appels interrompus et des dysfonctionnements du système nécessitant des redémarrages fréquents. - Les utilisateurs trouvent les **fonctionnalités manquantes** dans Talkdesk frustrantes, ce qui entrave l'efficacité et le flux de travail lors des appels et de la gestion des tickets. - Les utilisateurs rencontrent des **problèmes de notification** avec Talkdesk, entraînant des changements de statut hors ligne inattendus et des problèmes techniques frustrants. - Les utilisateurs rencontrent souvent des **problèmes de connexion** avec Talkdesk, ce qui entraîne des retards frustrants et nécessite des redémarrages fréquents de l'application. #### What Are Recent G2 Reviews of Talkdesk? **["TalkDesk brille avec une catégorisation intelligente des tickets et une intégration transparente avec Zendesk"](https://www.g2.com/fr/survey_responses/talkdesk-review-13075196)** **Rating:** 4.0/5.0 stars _— Lukas B._ [Read full review](https://www.g2.com/fr/survey_responses/talkdesk-review-13075196) **["Talkdesk rend les conversations clients multicanales faciles et organisées"](https://www.g2.com/fr/survey_responses/talkdesk-review-13077590)** **Rating:** 5.0/5.0 stars _— Bri V._ [Read full review](https://www.g2.com/fr/survey_responses/talkdesk-review-13077590) #### What Are G2 Users Discussing About Talkdesk? - [Comment Talkdesk transforme-t-il les opérations de service client avec ses solutions de centre d'appels innovantes ?](https://www.g2.com/fr/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [À quoi sert Talkdesk ?](https://www.g2.com/fr/discussions/what-is-talkdesk-used-for) - 2 comments ### [Glia](https://www.g2.com/products/glia/reviews) Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com. **Average Rating:** 4.8/5.0 **Total Reviews:** 86 #### How Do G2 Users Rate Glia? - **Language:** 10.0/10 (Category avg: 8.6/10) - **Ticket Resolution:** 10.0/10 (Category avg: 8.6/10) - **Ease of Use:** 9.7/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 8.8/10 (Category avg: 10/10) #### Who Is the Company Behind Glia? - **Seller:** [Glia](https://www.g2.com/sellers/glia) - **Company Website:** www.glia.com - **Year Founded:** 2012 - **HQ Location:** New York, New York - **Twitter:** @GliaInc 1,471 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c40dd69f0034842e0426fc1e970021f5662ed97302bcd912d3d928168852805&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2687116%2F&secure%5Burl_type%5D=linkedin_company_website) 468 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Banking, Financial Services - **Company Size:** 67% Medium, 17% Small #### What Do G2 Reviewers Say About Glia? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **responsive customer support** from Glia, enhancing their experience and smooth operations. - Users value the **exceptional customer support** of Glia, making implementation and usage seamless and efficient. - Users praise the **ease of use** of Glia, enabling seamless implementation and effective customer support for enhanced experiences. - Users value Glia's **efficiency** in streamlining service processes, allowing for quicker resolutions and improved member satisfaction. - Users rave about Glia's **exceptional support and feature richness** , enhancing the overall member experience seamlessly. ##### Cons - Users express a desire for **missing features** like better insights and detailed reporting in Glia's virtual assistant. - Users face **integration issues** with Glia, struggling to incorporate it smoothly with existing systems and software. - Users express frustration over the **limited feature of media type selection** that complicates using Glia effectively. - Users experience **poor customer support** , often facing generic responses that don't adequately address their inquiries or issues. - Users feel that **reporting could be improved** with better scheduling and data integrity to enhance functionality. #### What Are Recent G2 Reviews of Glia? **["Seamless Channel Switching, Unmatched Support"](https://www.g2.com/survey_responses/glia-review-11801729)** **Rating:** 5.0/5.0 stars _— Silvio E._ [Read full review](https://www.g2.com/survey_responses/glia-review-11801729) **["Seamless Setup, Enhances Workflow Significantly"](https://www.g2.com/survey_responses/glia-review-11814799)** **Rating:** 5.0/5.0 stars _— Kimberly B._ [Read full review](https://www.g2.com/survey_responses/glia-review-11814799) #### What Are G2 Users Discussing About Glia? - [What is Glia used for?](https://www.g2.com/discussions/what-is-glia-used-for) - 1 comment ### [Textline](https://www.g2.com/products/textline/reviews) Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows. **Average Rating:** 4.7/5.0 **Total Reviews:** 379 #### How Do G2 Users Rate Textline? - **Ease of Use:** 9.3/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Textline? - **Seller:** [Textline](https://www.g2.com/sellers/textline) - **Company Website:** textline.com - **Year Founded:** 2015 - **HQ Location:** Los Angeles, CA - **Twitter:** @textline 281 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=abb94e870985b98bba53850d6905424be761f6477c2aeacd07493422e98b61f9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7583438%2F&secure%5Burl_type%5D=linkedin_company_website) 63 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Operations Manager - **Top Industries:** Health, Wellness and Fitness, Hospital & Health Care - **Company Size:** 68% Small, 27% Medium #### What Do G2 Reviewers Say About Textline? _AI-generated summary from verified user reviews_ ##### Pros - Users find Textline easy to use, enjoying the **user-friendly interface** and helpful customer support for their needs. - Users appreciate the **efficient communication capabilities** of Textline, significantly enhancing customer support and service delivery. - Users praise the **friendly and efficient customer support** of Textline, always ready to assist with any issues. - Users love the **efficient communication** capabilities of Textline, enhancing customer interaction and streamlining workflows. - Users value the **responsive communication** of Textline, enhancing their ability to engage with clients effectively. ##### Cons - Users find the lack of **scheduled migration options** in Textline limiting their flexibility compared to competitors like Twilio. - Users face **messaging issues** such as poor search functionality and difficulty tracking replies, affecting overall usability. - Users highlight the **limited features** of Textline, particularly regarding message tracking and search capabilities. - Users face challenges with **notification issues** , finding them excessive and lacking filtering options for better management. - Users often experience **software glitches** that disrupt functionality, requiring frequent refreshes and causing missed notifications. #### What Are Recent G2 Reviews of Textline? **["Textline Makes Patient Communication Smooth, Fast, and Easy"](https://www.g2.com/survey_responses/textline-review-12696238)** **Rating:** 5.0/5.0 stars _— Bahareh H._ [Read full review](https://www.g2.com/survey_responses/textline-review-12696238) **["Efficient, Versatile, and Essential Communication Tool"](https://www.g2.com/survey_responses/textline-review-10345791)** **Rating:** 5.0/5.0 stars _— Greg S._ [Read full review](https://www.g2.com/survey_responses/textline-review-10345791) #### What Are G2 Users Discussing About Textline? - [How much is textline a month?](https://www.g2.com/discussions/how-much-is-textline-a-month) - [How does text line work?](https://www.g2.com/discussions/how-does-text-line-work) - [What is Textline com?](https://www.g2.com/discussions/what-is-textline-com) - [Is Textline good?](https://www.g2.com/discussions/is-textline-good) - 2 comments, 1 upvote ### [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) From agency to enterprise, the Vendasta platform is the only end-to-end management software for selling digital solutions to local businesses. Consolidate your tech stack, acquire new clients, and bill and fulfill projects—all within a single platform. Vendasta turns complex data and instructions into easy-to-manage AI employees that work across the Vendasta platform, so businesses can grow while staying focused on what they do best. Vendasta’s AI employees come pre-configured with the skills and personality to fit any business. You can easily customize them using simple language too—no coding required. Whether it’s lead capture, automating customer communication, or managing content, the AI employees have you covered. Visit our Trust Center at trust.vendasta.com for security documentation, compliance certifications, and data privacy details. **Average Rating:** 4.5/5.0 **Total Reviews:** 534 #### How Do G2 Users Rate Vendasta AI Platform? - **Language:** 10.0/10 (Category avg: 8.6/10) - **Ease of Use:** 8.5/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Vendasta AI Platform? - **Seller:** [Vendasta](https://www.g2.com/sellers/vendasta) - **Company Website:** www.vendasta.com - **Year Founded:** 2008 - **HQ Location:** Saskatchewan - **Twitter:** @Vendasta 3,930 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6544d4f9729fc9e50198db32a7076ab16ab3af165e6fcdb3dd871aa2845ce6e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F203666%2F&secure%5Burl_type%5D=linkedin_company_website) 752 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Management Consulting - **Company Size:** 84% Small, 10% Medium #### What Do G2 Reviewers Say About Vendasta AI Platform? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **intuitive design and outstanding support** of the Vendasta AI Platform, enhancing service delivery and client satisfaction. - Users value the **outstanding customer support** team at Vendasta, ensuring responsive and knowledgeable assistance for their needs. - Users find the **ease of use** of the Vendasta AI Platform enhances efficiency and client engagement effortlessly. - Users value the **all-in-one dashboard** of Vendasta AI Platform, making management of SEO and marketing tools seamless. - Users admire the **efficiency** of Vendasta AI Platform, significantly reducing manual tasks and enhancing productivity. ##### Cons - Users find the **learning curve steep** , with complexities in integrations and automations that hinder easier usage. - Users find Vendasta AI Platform has **limited features** and complicated onboarding, making it hard to fully utilize. - Users find the **difficult learning curve** challenging, particularly with integrations that can be overwhelming and complex. - Users express frustration over **missing features** , such as improved proposals and effective project management within the Vendasta AI Platform. - Users find the **complexity of integrations and automations** frustrating, leading to challenges in setup and execution. #### What Are Recent G2 Reviews of Vendasta AI Platform? **["Amazing AI Assistants, Simple to Use, and Fairly Priced"](https://www.g2.com/survey_responses/vendasta-ai-platform-review-13099105)** **Rating:** 5.0/5.0 stars _— Carl B._ [Read full review](https://www.g2.com/survey_responses/vendasta-ai-platform-review-13099105) **["Revolutionized Our Client AI Integration"](https://www.g2.com/survey_responses/vendasta-ai-platform-review-12265277)** **Rating:** 5.0/5.0 stars _— Chris H._ [Read full review](https://www.g2.com/survey_responses/vendasta-ai-platform-review-12265277) #### What Are G2 Users Discussing About Vendasta AI Platform? - [How has CalendarHero improved your scheduling processes, and what features do you find most useful?](https://www.g2.com/discussions/how-has-calendarhero-improved-your-scheduling-processes-and-what-features-do-you-find-most-useful) - 1 comment - [What is Vendasta used for?](https://www.g2.com/discussions/what-is-vendasta-used-for) - [What is About.Me used for?](https://www.g2.com/discussions/what-is-about-me-used-for) - [What is MatchCraft's AdVantage used for?](https://www.g2.com/discussions/what-is-matchcraft-s-advantage-used-for) - [How do you automate zoom?](https://www.g2.com/discussions/calendarhero-how-do-you-automate-zoom) - 1 comment ### [Tidio](https://www.g2.com/products/tidio/reviews) Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact **Average Rating:** 4.6/5.0 **Total Reviews:** 1,882 #### How Do G2 Users Rate Tidio? - **Language:** 7.8/10 (Category avg: 8.6/10) - **Ticket Resolution:** 8.2/10 (Category avg: 8.6/10) - **Ease of Use:** 9.3/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Tidio? - **Seller:** [Tidio](https://www.g2.com/sellers/tidio) - **Year Founded:** 2013 - **HQ Location:** San Francisco, California - **Twitter:** @tidiocx 1,306 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b2a83a78e0bc36b2aeb648b49343637659cf7ed06e7b3c547dd0700227f35904&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3343461%2F&secure%5Burl_type%5D=linkedin_company_website) 177 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 90% Small, 9% Medium #### What Do G2 Reviewers Say About Tidio? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Tidio, enhancing team communication and providing seamless customer interaction. - Users appreciate Tidio for its **immediate customer support capabilities** , enhancing engagement and satisfaction with timely assistance. - Users are impressed by Tidio's **efficient AI chatbot** , which enhances customer communication and support during peak times. - Users praise Tidio's **easy setup** , making the initial configuration smooth and efficient for getting started quickly. - Users love Tidio’s **real-time engagement features** , making customer interaction seamless and effective across multiple platforms. ##### Cons - Users find Tidio **expensive** , especially for freelancers seeking affordable licensing options that meet their needs. - Users find the **missing features** in Tidio, like geolocation, to be costly and lacking in flexibility. - Users find Tidio's **limited customization** frustrating, wishing for more control over chatbot settings and workflows. - Users find Tidio's pricing to be **too expensive** and suggest a more flexible payment model for better affordability. - Users desire **more features** in Tidio, such as additional chatbot styles and improved editing capabilities on mobile. #### What Are Recent G2 Reviews of Tidio? **["Easy Setup and Streamlined Customer Conversations with Tidio"](https://www.g2.com/survey_responses/tidio-review-13177745)** **Rating:** 4.0/5.0 stars _— Faith N._ [Read full review](https://www.g2.com/survey_responses/tidio-review-13177745) **["Clean, Customizable Dashboard with Smooth WordPress Chatbot Integration"](https://www.g2.com/survey_responses/tidio-review-13177684)** **Rating:** 4.5/5.0 stars _— Michelle Ann R._ [Read full review](https://www.g2.com/survey_responses/tidio-review-13177684) #### What Are G2 Users Discussing About Tidio? - [How can I set up and optimize chatbots in Tidio for my e-commerce site?](https://www.g2.com/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments - [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote - [How do I uninstall Tidio?](https://www.g2.com/discussions/how-do-i-uninstall-tidio) - 1 comment - [Is Tidio safe?](https://www.g2.com/discussions/is-tidio-safe) - 7 comments - [How do you use Tidio?](https://www.g2.com/discussions/how-do-you-use-tidio) - 2 comments ### [LiveChat](https://www.g2.com/products/livechat/reviews) LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service. **Average Rating:** 4.5/5.0 **Total Reviews:** 786 #### How Do G2 Users Rate LiveChat? - **Ease of Use:** 9.3/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind LiveChat? - **Seller:** [Text](https://www.g2.com/sellers/text) - **Company Website:** www.text.com - **Year Founded:** 2002 - **HQ Location:** Boston, MA, USA - **Twitter:** @text\_hq 150 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=135d41e78736ea09e7a0dae6252643ecbd494b7104da672504281f4199c28450&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftext%2F&secure%5Burl_type%5D=linkedin_company_website) 381 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 44% Small, 37% Medium #### What Do G2 Reviewers Say About LiveChat? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of LiveChat, appreciating its efficient features for both customers and agents. - Users appreciate the **flexibility and customization** of LiveChat, enhancing engagement and streamlining communication with prospects. - Users appreciate the **ease of use and setup** of LiveChat, enhancing effective communication with customers. - Users appreciate the **helpful real-time interactions** of LiveChat that enhance customer support and drive revenue effectively. - Users love the **easy setup** of LiveChat, appreciating its intuitive interface and prompt customer support. ##### Cons - Users find the **interface not intuitive** , making it hard to locate settings and navigate between features. - Users experience **chatbot issues** with outdated information, lack of personal support, and overwhelming notifications during busy times. - Users face **difficulties in chat management** , struggling with notifications and app accessibility during busy periods. - Users find LiveChat **expensive** , especially nonprofits struggling with high costs and confusing pricing for additional features. - Users feel LiveChat needs **improvements in AI integration and response templating** for a smoother experience and updated information. #### What Are Recent G2 Reviews of LiveChat? **["Message Sneak Peek Helps You Respond Faster and Stay Proactive"](https://www.g2.com/survey_responses/livechat-review-12764598)** **Rating:** 4.0/5.0 stars _— Sabina K._ [Read full review](https://www.g2.com/survey_responses/livechat-review-12764598) **["I never thought reading customer conversations would be this useful"](https://www.g2.com/survey_responses/livechat-review-13039388)** **Rating:** 4.5/5.0 stars _— Yauhen D._ [Read full review](https://www.g2.com/survey_responses/livechat-review-13039388) #### What Are G2 Users Discussing About LiveChat? - [What is LiveChat used for?](https://www.g2.com/discussions/what-is-livechat-used-for) ### [Gladly](https://www.g2.com/products/gladly/reviews) The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform that puts the customer, not tickets, at the center of every conversation. Gladly is simple to use, maintains a continuous conversation across channels, and balances human connection with intelligent and empathetic automation. For B2C leaders who refuse to compromise, Gladly delivers radically efficient service and radically personal experiences. Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right. Explore how it works at www.gladly.ai/get-started/. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,086 #### How Do G2 Users Rate Gladly? - **Language:** 9.0/10 (Category avg: 8.6/10) - **Ticket Resolution:** 8.6/10 (Category avg: 8.6/10) - **Ease of Use:** 9.5/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Gladly? - **Seller:** [Gladly](https://www.g2.com/sellers/gladly) - **Company Website:** www.gladly.ai - **Year Founded:** 2014 - **HQ Location:** San Francisco, California - **Twitter:** @gladly 4,071 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c9c50125b0cae2f76dcd0c57ec3dac8a92150a1bd72db347e5f23d4162a81941&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7950938%2F&secure%5Burl_type%5D=linkedin_company_website) 225 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, Customer Experience Advisor - **Top Industries:** Retail, Consumer Services - **Company Size:** 61% Medium, 22% Small #### What Do G2 Reviewers Say About Gladly? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **ease of use** of Gladly, appreciating its intuitive interface and seamless updates for effective engagement. - Users appreciate the **helpfulness** of Gladly, making it easy to stay organized and assist customers effectively. - Users appreciate Gladly's **innovative features** , such as ticket automation and reliable performance, enhancing customer interactions. - Users value the **efficiency** of Gladly, noting improved workflows and faster response times for customer support. - Users appreciate the **exceptional onboarding and collaboration tools** of Gladly, enhancing customer service efficiency and productivity. ##### Cons - Users find Gladly lacking in **essential features** , which hampers efficiency and limits overall functionality. - Users find the **complexity** of Gladly's interface overwhelming, complicating efficient access to necessary information and notifications. - Users find Gladly's **limited features** hinder efficiency, especially with AI accuracy and integration options needing significant improvements. - Users experience a **slight learning curve** initially, but onboarding support helps ease the process. - Users are frustrated by the **limited customization** options in Gladly, restricting valuable insights and usability adjustments. #### What Are Recent G2 Reviews of Gladly? **["managing home care visits using gladly"](https://www.g2.com/survey_responses/gladly-review-12765926)** **Rating:** 4.5/5.0 stars _— Ranjit K._ [Read full review](https://www.g2.com/survey_responses/gladly-review-12765926) **["Intuitive, Unified Customer Conversations with Powerful Analytics"](https://www.g2.com/survey_responses/gladly-review-12917752)** **Rating:** 4.5/5.0 stars _— Luciana S._ [Read full review](https://www.g2.com/survey_responses/gladly-review-12917752) #### What Are G2 Users Discussing About Gladly? - [What is Gladly used for?](https://www.g2.com/discussions/gladly-what-is-gladly-used-for) - 2 comments - [What is Gladly used for?](https://www.g2.com/discussions/what-is-gladly-used-for) - ‹ Prev‹ Prev - 1 - [2](/categories/customer-service-automation?order=g2_score&page=2#product-list) - [3](/categories/customer-service-automation?order=g2_score&page=3#product-list) - [4](/categories/customer-service-automation?order=g2_score&page=4#product-list) - [5](/categories/customer-service-automation?order=g2_score&page=5#product-list) - … - [12](/categories/customer-service-automation?order=g2_score&page=12#product-list) - [13](/categories/customer-service-automation?order=g2_score&page=13#product-list) - [Next ›Next ›](/categories/customer-service-automation?order=g2_score&page=2#product-list) Spotlight Categories [Pricing Software](https://www.g2.com/categories/pricing) [Audit Management Software Solutions](https://www.g2.com/categories/audit-management) [SEO Tools](https://www.g2.com/categories/seo-tools) [Account-Based Orchestration Platforms](https://www.g2.com/categories/account-based-orchestration-platforms) [Multi-Country Payroll Software](https://www.g2.com/categories/multi-country-payroll) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Success](/categories/customer-success) [Browse Customer Service Automation Themes](/categories/customer-service-automation/themes) ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin") JL Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin) Updated October 3, 2024 Customer service automation software is designed to provide AI-driven customer support capabilities to customer service teams to assist with low-level standard work. Low-level tasks like ticket resolutions for password resets, refunds, and technical issues are resolved entirely without human intervention. This capability dramatically increases operational resilience to high-traffic situations since such circumstances will have many duplicate support requests. It also allows customer service agents to improve and leverage their subject matter expertise to resolve more complex requests that can require in-depth policy knowledge and cross-team collaboration skills. These products are powered by the same technology behind [intelligent virtual assistants](https://www.g2.com/categories/intelligent-virtual-assistants) and support help desk services through self-learning chatbots, intelligent routing to agents, troubleshooting guidance, and automating ticket resolutions. They have the ability to become smarter and improve their responses over time as they interact with customers. Integrations with [knowledge base software](https://www.g2.com/categories/knowledge-base), [multilingual customer support software](https://www.g2.com/categories/multilingual-customer-support), [CRM software](https://www.g2.com/categories/crm), and [help desk software](https://www.g2.com/categories/help-desk) is common to maximize access to training opportunities and other training data. To qualify for inclusion in the Customer Service Automation category, a product must: - Be purposed for application in the help desk and customer service environment - Use conversational AI and natural language understanding (NLU) technology to process chat and ticket automation - Provide intelligent case routing to a human agent - Be adaptive and self-improving to continuously meet changing customer needs - Integrate with existing knowledge bases, help desk, and CRM platforms Top Tools at a Glance | | Salesforce-native omnichannel case resolution with agentic AI | User Review "The Evolution of Service: Bridging the Gap Between Data and Action." | | | Omnichannel ticket automation with AI-assisted routing | User Review "Unified Omnichannel Support with Powerful Automation and Analytics" | | | Knowledge-base-grounded tier-one ticket deflection | User Review "End: Efficient technical support and an easy-to-use platform" | | | Cross-departmental case resolution with connected workflows | User Review "Facilitate Problem Management with Detailed Ticketing" | | | No-code 24/7 customer inquiry automation | User Review "Jotform AI Agent Streamlined My Workflow and Boosted Efficiency" | | | Omnichannel routing automation with API-driven orchestration | User Review "Centralized Omnichannel Power with Insightful Real-Time Reporting" | | | Omnichannel IVR/IVA automation with CRM integration | User Review "Fast, Intuitive Web-Based Platform with Reliable Support" | | | AI-powered contact center automation with CRM integration | User Review "Talkdesk Makes Multichannel Customer Conversations Easy and Organized" | | | Omnichannel contact center automation for financial services | User Review "Seamless Channel Switching, Unmatched Support" | * * * Show More * * * ## How Do You Choose the Right Customer Service Automation Software? ### What You Should Know About Customer Service Automation Software ### **Customer Service Automation Software FAQs** ### What are the best customer support automation platforms for large corporations? For large corporations, leading platforms combine AI-driven automation, omnichannel support, and enterprise-grade scalability. With that in mind, here are some [top enterprise customer service automation platforms](https://www.g2.com/categories/customer-service-automation/enterprise) to support your business based on G2 reviews: - [Salesforce Service Cloud](https://www.g2.com/products/salesforce-service-cloud/reviews) automates case routing, knowledge management, and repetitive tasks through AI and integrates deeply with enterprise CRM data for intelligent service delivery. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) offers advanced AI, workforce engagement, and omnichannel orchestration, making it a leader in enterprise-grade customer experience management. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) automates customer interactions with AI, IVR, and predictive dialers, while providing real-time analytics and agent assist tools. - [Zendesk Support Suite](https://www.g2.com/products/zendesk-support-suite/reviews) enhances agent workflows through AI-powered macros, triggers, and bots to automate ticket resolution and reduce manual workload. ### What customer service automation software is best for medium-sized businesses? For medium-sized businesses aiming to streamline and scale their support operations, [top mid-market customer service automation solutions](https://www.g2.com/categories/customer-service-automation/mid-market) on G2 include: - [Intercom](https://www.g2.com/products/intercom/reviews) uses AI-powered chatbots and automated workflows to handle common customer inquiries, reduce response times, and seamlessly escalate complex issues to agents. - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) offers advanced AI and automation capabilities, including virtual agents, automated call routing, and proactive customer engagement to streamline contact center operations. - [Gladly](https://www.g2.com/products/gladly/reviews) focuses on automating routine tasks and consolidating conversations across channels, allowing agents to deliver fast, personalized service without traditional ticketing. ### What’s the best customer service automation software for small businesses? To help SMBs automate support and accelerate response times, [top small business customer service automation tools](https://www.g2.com/categories/customer-service-automation/small-business) like these offer powerful and easy-to-use solutions: - [Smartsupp](https://www.g2.com/products/smartsupp/reviews) combines live chat with chatbot automation to answer common questions, qualify leads, and provide instant support without manual intervention. - [Google Contact Center AI](https://www.g2.com/products/google-google-contact-center-ai/reviews) offers advanced AI and natural language processing to automate customer interactions, assist human agents in real time, and provide scalable virtual support. - [Textline](https://www.g2.com/products/textline/reviews) is a business texting platform that automates responses with saved replies, routing rules, and integrations. It helps small teams handle customer conversations efficiently and at scale. ### What’s the top-rated customer service automation app in the software industry? In the software/SaaS industry, where speed, scalability, and seamless support are critical, **top-rated customer service automation apps** stand out for their AI-driven capabilities and user-friendly design. Leading solutions include: - [Intercom](https://www.g2.com/products/intercom/reviews) is widely praised for its AI-powered chatbots, automated workflows, and proactive messaging, which help software companies deliver fast, personalized support at scale. - [Zendesk Support Suite](https://www.g2.com/products/zendesk-support-suite/reviews) is recognized for robust ticketing automation, intelligent routing, and easy integration with software development and CRM tools. - [Gladly](https://www.g2.com/products/gladly/reviews) moves beyond traditional ticketing with conversation-based automation, using AI and automation rules to streamline repetitive support tasks, making it ideal for fast-growing software businesses.