What I like most is how it keeps all customer and sales information in one place, making it much easier to manage leads, opportunities, and follow-ups. The reporting and dashboards provide a clear view of pipeline performance, and the automation features help reduce repetitive tasks so sales teams can spend more time building relationships and closing deals. I also like how customizable it is and how well it integrates with other tools, making it adaptable for different business needs. Review collected by and hosted on G2.com.

While Agentforce Sales is a powerful platform, it has a fairly steep learning curve, especially for new users. Some tasks can require multiple clicks or feel more complex than they need to be, and customizing workflows or reports often requires additional training or administrative support. It can also become expensive as businesses add more features or users. Review collected by and hosted on G2.com.

during my sales and marketing internship, agentforce sales helps me to understand how marketing activities turn into real sales opportunities, i used it to manage leads, update customer records, and check the progress of opportunities after campaigns, having all customer records, and check the progress of opportunities after campaigns, having all customer information in one place made it easier to support both the marketing and sales teams without switching between different tools. i can quickly see where a lead came from , what emails or calls have already happened and what the next step should be, it helps me to stay organized and makes collaboration with the sales team much smoother, i regularly used agentforce sales for managing marketing leads updating customer information , tracking opportunity progress, following up on campaign responses, creating simple sales reports, coordinating with sales reports coordinating with sales reports, monitoring lead conversion. the interface is clean and easy to navigate, search filters and dashboards make it simple to find customer record and track daily activities, i was able to learn the platform quickly. its integration with jira and Google workspace works well Review collected by and hosted on G2.com.

as a sales and marketing intern , i found that agentforce sales can feel a little complex when u r new to platform because there are many features and menus to explore, sometimes it take a few extra click to find specific customer details or reports, i also thing some routine tasks, like updating multiple record, could be faster , once i became familiar with the system, it was much easier to use, but a more beginner friendly onboarding experience would make it even better, Review collected by and hosted on G2.com.

agentforce sales helped me to understand how sales and marketing teams work together, i used it to view leads, update customer information and track follow up activities, having all the customer detail in one place made it easier to learn the sales process and support the team with daily tasks, the best part is how easy is it to see the complete journey of a lead, i could quickly check where a lead case from , view previous interactions and understand what actions was needed next, it helped me stay organised and reduced the need to ask for updates from different team members, i regularly used agentforce sales for tracking marketing leads, updating customer records, monitoring follow up tasks, checking sales opportunities , supporting campaign activities , creating simple reports, collaborating with the sales teams. the interface is clean and easy to use, after a short learning periods, i was comfortable searching records, updating information , and using dashboards to track daily work. its integration with jira and Google workspace, made it easier to keep sales activities and marketing tasks connected. Review collected by and hosted on G2.com.

well sometimes it can feel a little bit complicated when using it for the first time because there are many features and menus to explore , finding specific reports or customer details sometimes takes a few extra clicks, i also thinks some routine updates, such as editing multiple record at once, could be faster, once i became familar with the platform, it was much easier to use, but a simpler onboarding experience for new users would make it even better. but overall its great platform for sales and marketing Review collected by and hosted on G2.com.

agentforce sales has helped bridge the gap between our marketing campaign and the sales pipelines, instead of simply generating leads and handling them off , i can now monito how prospects progress through the sales journey and understanding which campaign contribute the most to qualified opportunities,, this visibility has made our marketing efforts much more measurable. my favorite feature is the centralized view of lead activity, i can quickly check campaign sources, monitor engagement, history and see when a prospect has been contacted by the sales team. the automation for lead assignment and follow up reminders keeps the handoff process smooth and reduces manual coordination, i use it for tracking campaign generated leads, updating campaign member records, monitoring lead conversion ,the interface is intuitive and customizable , list view ,dashboard and filter make it easy to focus on active campaign and high priority leads without spending time searching for information. its integration with Google workspace and Jira is useful , Review collected by and hosted on G2.com.

one thing i dislike about agentforce sales is that creating highly customized campaign report and dashboard can take some time, especially when multiple marketing metrics need to be combined, the platform is feature rich, so new users may initially find the navigation and configuration options, overwhelming , i also thing build updates for campaign members and marketing record could be more streamlined to reduced repetitive work. the said once the system is configured, it perform reliably and provides excellent visibilty into leads ,campaign and customer interactions. Review collected by and hosted on G2.com.

From an implementation perspective, Sales Cloud integrates well with other Salesforce products such as Service Cloud, Experience Cloud, Data Cloud, and MuleSoft, making it a strong platform for enterprise digital transformation rather than just a CRM. Review collected by and hosted on G2.com.

One challenge is that the platform has a learning curve. Without proper governance, organizations may over-customize the system, making future maintenance more difficult. Successful implementation requires thoughtful data modeling, security design, and user adoption planning. Review collected by and hosted on G2.com.

as a sales team lead, agentforce sales has helped my team improve pipeline visbility automated repetitive tasks, and maintain consistent engagement with prospects through the sales cycles., the platform combines CRM capabilities with AI drive insights making it easier to manage opportunities, forecast revenue and improve sales productivity,. the biggest advantage of agentforce sales is its to centralize customer information, sales activities and pipeline management in a single platform, this gives sales representatives and managers a completed view of customer interactions and opportunity progress, i regulalry use it for lead and opportunity management , pipeline tracking sales tracking , sales forecasting , activity monitoring , team performance management, customer realtionship tracking , sales process automations, the AI powered recommendation helps sales reps prioritize opportunitiies and focus on high value activities. the interface is modern and highly customizable .it integrated well with a broad sales technology stack. i have integrated it with Jira and Google workspace. performance is reliably for managing customer data, tracking activities, generating report and monitoring sales performance. Review collected by and hosted on G2.com.

i dont like that the platform can feel complex for new users due to its extensive functionality , customization options, and configuration setting, while flexibility in powerful ,it can require additional training and onboarding before sales representative become fully productive, i have also found that highly customization environment can sometimes make workflows more complicated that necessary, particularly when multiple teams have different processes and reporting requirements, maintaining consistency across dashboards, fiels and automations rules requires ongoing administration and governance. Review collected by and hosted on G2.com.

I will be using Agentforce Sales for managing lead, Opportunity and customer interaction and it has made our sales process much more organized. What I like most how everything is available in one place so i don't have to switch between different tool. The dashboard give clear view of the sales pipeline and automation features save a lot of time by handling repetitive task like follow up and record update.

Another thing I appreciate how customizable the platform. We are able to tailor fields, report and workflow to match our business process without much difficulty. The reporting feature also help us track team performance and identify opportunity that need attention. Overall it has improved collaboration within our sales team and made day by day work more efficient. Review collected by and hosted on G2.com.

Overall experience has positive there are few area that could be improved. The platform has a learning curve especially for new users who are not familiar with salesforce. Some advanced require additional configuration or technical knowledge which can take time to understand. The interface can also feel a bit overwhelming because there are so many option available. It would be helpful if there more built onboarding guides and simpler setup for common business use cases. Once everything is configured however the platform work very well. Review collected by and hosted on G2.com.

I use Agentforce Sales mainly to manage my leads and create opportunities. The platform helps me automate my operational processes, like submitting quotations and assigning leads, and everything is tracked on just one platform. It's easy to use. Creating leads and opportunities, generating reports, and using dashboards help me manage my processes and streamline meetings for my day-to-day activities. The setup was pretty easy and straightforward. I'd give it a 10 on 10 for recommendation. Review collected by and hosted on G2.com.

Sometimes while creating a lead or an opportunity, I face some bugs. It would be helpful if the software could take me directly to the error location instead of just showing a line at the top. Review collected by and hosted on G2.com.

The best favourable point Agentforce Sales seems interesting is a big step towards efficiency, mostly because of the advanced autonomous AI infrastructure employed. The solution goes beyond simple automation, as it integrates intelligent agents into the process and it allows for automatic account analysis and context aware messages with no human input required.

From the architectural point of view, the improved user interface and integrations with external applications such as Slack allow for seamless interaction, eliminates the issue of data silos and performance lags. The tool successfully eliminates administrative burdens and speeds up the process of sells. Also, the forecasting algorithm provides accurat forecasts and has a strong relation with ROI. Finally, the software works well in converting the data in CRM to action oriented pipeline managment. Review collected by and hosted on G2.com.

The setup of the Agentforce guardrails in order to make the AI communicate in the exact way is quite taking bit efforts by admin team.

Licensing fees and the cost of additional functionalities related to the advanced AI could be quite high as making ROI tougher to justify in initial stages. Review collected by and hosted on G2.com.

I use features like flow, custom objects, and integrations very often all these tools make it possible to reduce manual work, estandarize proccesses and give managers real-time visibility into pipeline health and team performance.

i love sles cloud because it allows me to concentrate all the information from my sales pipeline and be able to organize and provide insights base on this.

also i have use agentforce coach and works amazing for training reps into how to sell the product Review collected by and hosted on G2.com.

From a UI/UX perspective, some end users can feel overwhelmed when there are too many fields, related lists, buttons, and automation-driven messages on the page. The experience is very configurable, which is a strength, but it also means the implementation team has to invest time in simplifying the interface for each role.

Integrations are another area where the setup can require significant effort. Salesforce connects very well with other systems, but depending on the external platform, the integration can involve custom APIs, middleware, field mapping, error handling, and ongoing monitoring. This can increase the total cost and timeline of the project. Review collected by and hosted on G2.com.