The reporting capabilities and object features in SF make it very handy for us. We can define the architecture for the types of records we want to save, and the flexibility of the platform is a big plus. The Lightning interface is also very easy to use. We’ve completed various internal integrations with SF, especially with our higher ed tools.

When it comes to SF support, they always notify us if any upgrades need to take place, and we haven’t experienced any downtime. Pricing is on the higher end, but it does what we need it for, so overall it’s a good tool for us. Review collected by and hosted on G2.com.

Bulk uploads have to be done using an APEX loader, which isn’t very user-friendly for all stakeholders, and that ends up increasing the ticket count. Also, some of the reports that are generated require a lot of hand-holding because it’s not always easy to understand what filters and logic are in place. Overall, the main issue for me is that a lot of user training is involved. Review collected by and hosted on G2.com.

Honestly, the best thing about Agentforce is that it actually gets reps out of the weeds. The UI / UX is surprisingly clean and intuitive, so your team doesn't feel like they're fighting another clunky tool just to get their work done. Because it’s a native tool, the integrations with your existing Salesforce data are completely seamless.

Performance-wise, it's snappy and pulls up account history without lagging. But the real game-changer is the AI / Intelligence. It isn't just running basic macros it actually understands the context of a deal, teeing up follow-ups that sound natural. While the cost isn't cheap, the Pricing / ROI really starts to make sense when you calculate the sheer hours of admin work it kills every week. Plus, if you actually lean on their Support / Onboarding team, getting it spun up and customized for your specific workflows is a lot less painful than you'd expect. Review collected by and hosted on G2.com.

They just need to do little work navigation part, and some UX side improvements, otherwise rest is good. Review collected by and hosted on G2.com.

The shift toward Agent force and more autonomous triggers has been a massive time-saver. Instead of manually updating lead statuses or logging every minor email, the system handles a lot of the 'grunt work' in the background. It allows the team to focus on actual strategy rather than just data entry, which keeps our CRM hygiene much cleaner than it used to be. The sheer flexibility of the platform is its biggest strength. Whether it’s custom objects for specific contract types or tailored dashboards for our leadership team, we can mold it to fit our specific workflow. It’s not a 'one size fits all' tool; it’s a platform that actually grows with our business logic Review collected by and hosted on G2.com.

It sometimes feels like you can’t make even small workflow changes without involving a Salesforce Admin or a developer. Because the system is so interconnected, a minor tweak in one area can have ripple effects elsewhere. While the customization is a strength, it’s also a burden because it makes the system feel 'heavy.' I’d love to see more intuitive, self-service ways for power users to adjust their own views without needing a full-scale deployment. Review collected by and hosted on G2.com.

I like the low code no code functionality of Salesforce Sales Cloud where I can automate things just by dragging and dropping a few elements, and it's simple to use. It's a simple tool where I can use multiple elements to fetch records, create records, use decision elements, create variables, make a loop, and easily navigate through my whole scenario using the debug functionality in Flow Builder. Review collected by and hosted on G2.com.

There are lots and lots of settings in Salesforce Sales Cloud which can make it harder to set up and debug errors. Sometimes it’s only a checkbox that you might have forgotten to check. Also, the pricing of the clouds is quite expensive, making it unaffordable for small organizations. Better debugging tools are needed as current ones only provide simple debug logs without showing errors and reasons behind them. Review collected by and hosted on G2.com.

I like how Agentforce Sales is very user-friendly and that they are always updating it to make it even more user-friendly. It organizes how much I sell the policies and makes it easy to search and navigate by just clicking buttons. I'm pretty happy with it as I have no complaints whatsoever, and they are always improving. I also find the initial setup very easy. Review collected by and hosted on G2.com.

I don’t have any dislikes or concerns, and I really have no complaints. If anything does come up, it’s addressed quickly with a fix and/or an update. Review collected by and hosted on G2.com.

AI & UI/UX: Agentforce combines intuitive conversational interfaces with the Atlas Reasoning Engine to deliver autonomous, context-aware actions rather than static bot responses.

Integrations & Performance: Native Data Cloud connectivity enables real-time, high-performance execution across your entire tech stack without complex data movement.

Pricing & ROI: The shift to a consumption-based model ensures clear ROI by scaling your workforce 24/7 without increasing headcount.

Onboarding: Low-code tools and robust Salesforce support allow for rapid deployment, turning months of development into weeks of tangible value. Review collected by and hosted on G2.com.

Complexity: High barrier to entry; requires specialized expertise to configure the Atlas Reasoning Engine and Data Cloud effectively.

Performance: Potential latency in agent responses when integrating with legacy systems or complex data architectures.

Cost: Consumption-based pricing makes budget forecasting difficult and can lead to unexpected expenses.

Intelligence: Still requires significant human oversight to prevent AI "hallucinations" and ensure brand-safe outputs. Review collected by and hosted on G2.com.

What I like best about Agentforce Sales is its ability to automate repetitive sales tasks using AI, which saves a lot of time and improves productivity. The platform helps with things like lead qualification, follow-ups, and data entry, allowing me to focus more on actual decision-making and understanding customer needs. Review collected by and hosted on G2.com.

One thing I don’t like about Agentforce Sales is that it comes with a bit of a learning curve, especially for beginners. It offers a lot of features, but figuring out how everything works and setting it up correctly can take time, and it may sometimes require additional training to get comfortable with it. Review collected by and hosted on G2.com.

We use Agentforce Sales mainly to manage leads from our website and Instagram. Earlier we were handling everything on WhatsApp and Excel, which was messy and easy to miss follow-ups.

Now we create leads in one place and assign them to team members. We mostly use simple stages like New, Follow-up and Closed. Task reminders help us not miss any leads. Review collected by and hosted on G2.com.

One issue is that it takes some time to understand in the beginning. Setting up things like fields and stages was a bit confusing at first.

Some parts of the interface also feel a little complex for small teams, especially when trying to customize things.

Pricing can also feel a bit high if you start using more features, but for basic use it’s manageable. Review collected by and hosted on G2.com.

I think Agentforce Sales is a good tool. It's been around forever and has kind of everything I need. The main thing I like about it is how flexible it is. It's very well thought through, and you can basically do anything you want in there. When we need to build some sort of automation or triggers, it's easy to lift up the hood and get things done. It has a lot of out-of-the-box features that make it usable from day one. The ability of Salesforce to adapt to whatever a business needs is a huge plus. You can integrate it with almost anything with native integrations, APIs, or whatever you need. It can really adapt to what you need as a business, regardless of the size. Additionally, it's the main prospect customer data storage area for us, which houses all our prospecting data, helps build reports, process deals, handle quotes, and even manage commissions. Review collected by and hosted on G2.com.

I think the main one is the support. It's not the greatest. It's such a big tool used all over the world, it is surprising sometimes how just the lack of response or just the basics. When people are reaching out to support, these people are usually admins or developers who've been doing Salesforce for a long time, even longer than the people responding. They know the tool and just get basic redundant questions. There's also the issue with enhancement requests; I had submitted one over twelve years ago that's still out there. You submit these requests, they get hundreds of upvotes, but it's not gonna be on the road map for Salesforce. Review collected by and hosted on G2.com.

What I like most about Agentforce Sales (formerly Salesforce Sales Cloud) is the way it pairs a mature CRM foundation with AI-powered automation, helping sales teams spend more time selling and less time on administrative work.

A few standout strengths for me are the AI-driven assistance, the 360-degree customer view, and the overall flexibility of the platform. Agentforce can automate repetitive tasks, summarize customer interactions, recommend next best actions, and help sales reps prepare for meetings or follow up more quickly. Having customer data, activities, opportunities, and communications in one place also makes it much easier to understand each account and personalize engagement.

I also appreciate how highly customizable it is. The platform can be tailored to different sales processes, industries, and organizational structures without forcing a one-size-fits-all approach. On top of that, its powerful automation tools—like Flow and approval processes—reduce manual work, improve consistency, and help accelerate sales operations.

Reporting is another strong point. The rich reporting and dashboards, along with real-time analytics, provide clear visibility into pipeline health, forecasting, and team performance, which supports better decision-making. Finally, the ecosystem is a major advantage: integration capabilities and the extensive AppExchange marketplace make it easier to connect with other business applications and extend functionality as needs evolve.

Overall, the combination of AI capabilities, automation, scalability, and a comprehensive customer data model makes Agentforce Sales a strong platform for organizations looking to improve sales productivity and customer engagement. Review collected by and hosted on G2.com.

One of the main drawbacks of Agentforce Sales (formerly Salesforce Sales Cloud) is its complexity. While it's extremely powerful, getting the most value from the platform often requires experienced administrators, well-defined processes, and ongoing configuration.

Other areas that could be improved include:

Steep learning curve: New users may need time and training to become fully productive, especially with advanced features.

Implementation effort: Customization, integrations, and data migration can be time-consuming and may require external consulting for more complex deployments.

Cost: Licensing and add-on features can become expensive as organizations scale or adopt additional Salesforce products.

Performance in highly customized environments: Extensive customizations can sometimes affect usability, maintenance, and system performance if not managed carefully.

Reporting flexibility: Although reporting is powerful, creating complex custom reports and dashboards can be less intuitive than expected for business users.

Frequent releases: Salesforce's regular updates introduce valuable features, but organizations need to continuously test and adapt customizations to ensure compatibility.

Overall, while Agentforce Sales is a highly capable platform, its complexity, implementation effort, and total cost of ownership can be challenges, particularly for smaller organizations or teams with limited Salesforce expertise. Review collected by and hosted on G2.com.