--- title: Agentforce Sales (formerly Salesforce Sales Cloud) Reviews meta_title: 'Agentforce Sales (formerly Salesforce Sales Cloud) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 25872 reviews by the users' company size, role or industry to find out how Agentforce Sales (formerly Salesforce Sales Cloud) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 25872 scale: '5' date_modified: '2026-08-09' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Agentforce Sales (formerly Salesforce Sales Cloud) Reviews **Vendor:** Salesforce **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.4/5.0 **Total Reviews:** 25,872 ## About Agentforce Sales (formerly Salesforce Sales Cloud) Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management ## Agentforce Sales (formerly Salesforce Sales Cloud) Pros & Cons **What users like:** - Users commend the **ease of use** of Agentforce Sales, appreciating seamless access to all customer information in one location. (3657 reviews) - Users value the **feature-rich platform** of Agentforce Sales, enhancing seller efficiency and customer engagement. (3166 reviews) - Users value the **powerful lead management** features of Agentforce Sales, enhancing customer experience and team collaboration. (2050 reviews) - Users value the **extensive customization options** of Agentforce Sales, tailoring it to fit unique business needs effortlessly. (1640 reviews) - Users value the **extensive customizability** of Agentforce Sales, allowing tailored solutions for unique business needs. (1619 reviews) - Users value the **centralized customer data** from Salesforce Sales Cloud, enhancing efficiency in managing leads and relationships. (1614 reviews) - Business Management (1480 reviews) - Helpful (1438 reviews) - Users appreciate the **seamless integration capabilities** of Salesforce Sales Cloud, enhancing workflows and internal system connections significantly. (1344 reviews) - Effective (1234 reviews) **What users dislike:** - Users find the **learning curve steep** , as configuration is time-consuming and report creation can be confusing. (1830 reviews) - Users find **customization limitations** and complexity frustrating, especially for smaller teams with simpler needs. (1411 reviews) - Users find the **missing features** in Agentforce Sales hinder their ability to manage complex issues easily. (1147 reviews) - Users find the **limited features** of Agentforce Sales require time and expertise for effective customization and reporting. (1126 reviews) - Users find the **pricing model expensive** , which can be prohibitive for smaller companies and those with limited budgets. (1109 reviews) - Users find the **complexity of configurations** overwhelming, especially with excessive options complicating the sales process. (1101 reviews) - Limited Customization (947 reviews) - Learning Difficulty (907 reviews) - Overwhelming (861 reviews) - Users find Salesforce Sales Cloud to be **not intuitive** , leading to challenges in navigation and management for new users. (790 reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Reviews ### 1. Effortless Lead Prioritization with AI Support **Rating:** 5.0/5.0 stars **Reviewed by:** Scarlett L. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like the always-on AI support in Agentforce Sales that engages leads instantly, even outside business hours. The initial setup was fast. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I wish there was more transparent AI decision making so users can understand why leads or actions are recommended. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales to eliminate manual lead qualifications by using AI to identify high potential prospects. ### 2. Intuitive UI/UX Makes This CRM Easy to Navigate **Rating:** 3.5/5.0 stars **Reviewed by:** Evan C. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** UI/UX. Because it is the largest CRM solution on the market I know how to navigate easily **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Reporting. For someone not making reports daily, it can be a little un-intuitive **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Keeping all of my deals in order and keeping my leadership informed as to where I am at on those deals ### 3. Easy-to-Use Dashboard That Makes Automation Simple **Rating:** 4.0/5.0 stars **Reviewed by:** Siddhant R. | Senior Travel Counselor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The dashboard is the best part: it’s easy to automate, and it’s straightforward to create, read, and understand. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** For a beginner using a CRM, it should be more user-friendly. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Getting lead qualifications, follow-ups, and reporting done. ### 4. Exceptional Collaboration and Real-Time Updates with Salesforce Chatter **Rating:** 5.0/5.0 stars **Reviewed by:** Theresa H. | Customer Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The collaboration tools in salesforce chatter allows my collegues to communicate and share information on customers account where action is required. Additionally, it allows me to follow up with escalated cases, accounts, and tasks in real time. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The glishes at time cannot be cleared while you have a customer online. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce helps to handle inbound requests more efficiently and even when volumes are high. Plus, if a customer needs to escalate, you already have context, making the whole interaction smoother. ,You can check status updates, or provide resolutions whether and it provides easier collaboration with my colleagues, keeping everyone on the same page about customer issues and prioritize cases effectively, ensuring that nothing gets missed. ### 5. Great Platform but costly to integrate **Rating:** 3.5/5.0 stars **Reviewed by:** Rod T. | Head of Procurement and Filed Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce is incredibly flexible once it’s set up. I like that we can customize workflows, connect it with other tools we use, and really tailor it to how our teams work. It feels like there’s always a feature or integration that can solve a problem if you’re willing to dig into it. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce is undeniably powerful, with a vast ecosystem of tools that can handle everything from CRM to marketing automation and analytics. However, the platform’s pricing model is a serious barrier to adoption at scale. Many of its most impactful features are locked behind costly add-ons or higher-tier licenses, which makes it difficult for organizations to roll out access broadly across teams. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce helps us track and control support tickets in a structured way. It makes it easier to provide faster, more reliable, and scalable support to our clients. Having everything in one place gives us better visibility into issues and ensures nothing falls through the cracks. ### 6. Simplifies Lead Tracking and Follow-Ups, Though It Takes Time to Get Started **Rating:** 3.5/5.0 stars **Reviewed by:** Prabhu B. | Marketing Research and advertising , Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Agentforce Sales is how it makes my work simpler and easier. I can track customers, manage leads, and follow up without any confusion. It saves me time and helps me stay organized throughout the day. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** In my experience when I am using first time it is feels slow and complex and theirs features use too hard to learn quickly **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It helps manage leads, track sales, and automate tasks, saving time and improving overall productivity. But new users take to time learn and feels like hard ### 7. Effortlessly Organizes Outreach with Minor Navigation Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Jyoti H. | Senior International Business Development Specialist, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Recently, I’ve found the integration capabilities within Salesforce Sales Cloud especially valuable. Connecting tools like email, prospecting platforms, and document solutions has improved data accuracy and reduced duplicate work. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud could further improve usability by simplifying common workflows and reducing complexity in page layouts. Streamlining navigation, improving responsiveness, and offering more intuitive default views would help users manage high-volume sales activities more efficiently. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud to manage my outreach workflow, tracking leads and logging activities efficiently. It eliminates chaos and organizes my workday, maintaining clarity and consistency about my prospects. ### 8. Agentforce Sales Keeps Me on Track for the Quarter **Rating:** 5.0/5.0 stars **Reviewed by:** Ali N. | Senior Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales helps me stay on track and know where I am for the quarter! **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** There isn't anything I can think of for now! **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It saves me time by having all of my accounts in one view so that I'm able to use that time planning, strategizing, and helping customers realize value. ### 9. Automates Lead Qualification and Scheduling Like a Pro **Rating:** 4.5/5.0 stars **Reviewed by:** Mishrilal G. | Technical Sales Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It helps me automate repetitive tasks, such as lead qualification and meeting scheduling. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It’s a bit costly, need to learn few things, and the implementation is quite complex. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It solves key bottlenecks for our sales team: high-volume admin work, slow lead follow-up, and manual, fragmented workflows. ### 10. Salesforce: The Ultimate All-in-One AI CRM for Seamless Sales **Rating:** 4.5/5.0 stars **Reviewed by:** Hemant M. | Associate DX Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Being no 1 AI CRM in the world, Salesforce is way beyond than other competitor in the market. All the things related to the sales engagement is in single platform, it is very helpful from capturing lead to getting opportunity closed in single CRM. It makes the whole sales process hustle less. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Although it is the number 1 CRM in the world, the cost of the licenses in the salesforce is very high. So, small and medium size companies can't afford Salesforce. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Sales cloud brings all the things which are required to manage sales engagement in one platform. Which eliminates the problem of capturing different data records in different platforms or places. ### 11. Great Control Over Our Workflow Path **Rating:** 5.0/5.0 stars **Reviewed by:** Mauricio Alexandre S. | Salesforce Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** the way we can control the path of work and the way we setup **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** some times we need a extra step to test and some times is confuse **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** A lot of times the sales teams are getting lost in the way to handle multiple paths of sales, and when we automate with intelligence all the things get more clean. ### 12. Solid Workflow Integration and Customizable Automation That Boosts Sales Efficiency **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Best things about Agentforce Sales is its solid integration with various existing workflows and simultaneously offering customisation for any specific cases. The automation to create opportunities and contact records highly improves the efficiency. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Most common limitation is steep learning curve for any newbies. And it feels like need significant training and time to master the workflows. It often seems like complex to deploy. Other than these, it stands out as the best choice. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Its a great tool for accelerating sales processes through AI mainly focusing on mid market to large enterprise business. ### 13. Boosts Efficiency with Customizable Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I have used Salesforce Sales Cloud to enhance my project lifecycle with better tracking and management of customer interactions. It's best at providing support to the sales team to close deals, keep track of tasks, and manage them efficiently with a process-based workflow. I like the multiple customization features and enhancements available, as well as the coding and no-code tools feature. The initial setup was smooth, simple, and UI-friendly, making it easy and quick to get started, along with great customer support available. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think it would be great if there could be a standard functionality to disable all triggers or automations by out-of-the-box features. Another issue is the pricing model. It's high, and because of this, many customers prefer other platforms even though Salesforce offers better features. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud to track and manage customer interactions, automate tasks, and enhance sales team collaboration, while supporting integrations with other platforms to streamline our sales processes. ### 14. Centralized Sales Management with Customization Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Yash P. | Associate Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Salesforce Sales Cloud is the level of visibility and control it provides across the entire sales process. Everything from lead intent to opportunity progression is tracked in one system, which makes it much easier to understand where deals stand right now and what actions are needed next. The platform is highly customizable, allowing us to tailor objects, automation, and workflows to match our specific sales processes rather than forcing us into a rigid system. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Some areas of Salesforce Sales Cloud could be improved to enhance usability and efficiency. Its flexibility often comes with added complexity, meaning even simple process changes can require significant configuration effort or admin involvement. The learning curve can be steep for new users due to the number of features and customization options available. Additionally, performance can occasionally feel slower, especially when working with highly customized organizations or large data volumes, particularly in complex reports and dashboards. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud solves fragmented sales management issues, centralizing data for better pipeline visibility, automating processes, ensuring consistent sales, and providing real-time reporting. It improves decision-making, speeds up response times, and enhances team collaboration. ### 15. Salesforce Sales Cloud: Mobile Access and a User-Friendly Dashboard for Tracking Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like about salesofce sales cloud is that it's mobile application as it allows me to access all data instantly.Also the user friendly dashboardales it more easier to track performance opputimity wise and track sales. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Requires proper traing to use features. Sometimes lags while using heavy files. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** overall Agentforce sales help us to improve productivity as customer tracking, task management, approvals foolwups and forecasting is very much easier and effective. Also improves customer relationships and overall performance. ### 16. Salesforce’s Superpower: All Customer Information in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Claudia B. | Writing Evaluator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think sales force biggest superpower is keeping all customer information in one place. That is what I love most **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Simple tasks can sometimes take multiple screens or steps. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Sales reps spend tons of time updating records, logging notes, scheduling followups, and managing pipelines instead of actually building relationships. I think salesforce solves this so the benefits for me are more time spent recruiting, selling, or relationship building, Less manual data entry, Faster workflows and higher productivity ### 17. Powerful Customization for Pros **Rating:** 4.5/5.0 stars **Reviewed by:** Rob L. | Head of Partnerships & Insights, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The level of customisability and bespoke nature is second to none. The ability to link external data and create a detailed, bespoke system that links into your business is great. From both sales and account management, the platform has allowed our teams to have a single source of truth. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The learning curve. Creating a detailed, customised experience requires lots of time, but also understanding the data structure behind how objects link and that there are relationships everywhere. You can rarely fully optimise it without professional support. The other thing would be how the CRM works as a marketing tool. Out the box it should be simple to email all clients based on data labels, but the sales cloud environment is clunky in doing so **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Create, manage and complete sales cycles, alongside handing it over to the account management team in detail ### 18. Powerful Sales Platform, but Complex and Costly to Master **Rating:** 4.0/5.0 stars **Reviewed by:** Himanshu P. | Quality Analyst III, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Automation – Tasks like lead assignment, follow-ups, and reminders can be automated, saving time and reducing missed opportunities. Customizable Dashboards & Reports – Managers and reps can track pipeline, forecasts, and performance in real time, tailored to their own KPIs. Mobile Access – Sales reps can update deals, log activities, and check insights from anywhere. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Cost – Licensing, add-ons, and customizations can get expensive as the organization scales. Performance Issues – At times, pages load slowly, especially when handling large datasets. Too Many Features – For smaller teams, the sheer number of options can feel like overkill. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Problem: Scattered customer data across emails, spreadsheets, and tools. Benefit: Provides a 360° view of every customer, making it easier to track interactions and build stronger relationships. Problem: Missed follow-ups and inconsistent lead management. Benefit: Automates reminders, lead assignment, and task tracking, ensuring no opportunity slips through the cracks. ### 19. Unmatched Sales Visibility and Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Laura P. | Data Architecture Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Salesforce Sales Cloud is the visibility it gives across the entire sales process. It helps me keep all opportunities, activities, and customer information in one place, making it easier to prioritize deals and focus on the right actions at the right time. I also appreciate how customizable it is, allowing the system to adapt to our sales process rather than forcing us to change the way we work. Overall, it improves collaboration within the team and helps drive more consistent, data-driven decisions. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I dislike about Salesforce Sales Cloud is that it can feel complex at times, especially for new users. Some features require training to be used effectively, and without good governance the system can become cluttered with too many fields or processes. Additionally, certain customizations and integrations may require technical support, which can slow things down if not well planned. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud solves the problem of managing daily sales activities across multiple opportunities. It helps me track tasks, follow-ups, and deal progress in one place, so nothing falls through the cracks. As a result, I spend less time searching for information, stay on top of priorities, and can move deals forward more efficiently. ### 20. Excellent Data Storage with Rich Detail **Rating:** 5.0/5.0 stars **Reviewed by:** Aarif M. | Senior executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I m able to find the data for last 6 months and also more than that and details for each shipment I m getting easily **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It gets more time to load the details as being too much of data is stored **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** In contacting day to day emails exchange with my customer and monthly data of each user ### 21. Simple user of Salesforce **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** You can integrate information which is so helpful when using multiple platforms that need the same data transfered. Easy search features. It can be a tad difficult to understand at first, but then after some practice/usage it can user friendly. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** There have been some occasions where the syncing hasn't worked properly, and stunted our work flow. Also, when I've searched certain reports, the system can be intimidating (one wrong click and you could be missing vital data). **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I'm uncertain what Salesforce is currently solving, but I've seen an improvement on their syncing and dependability. ### 22. Agentforce Transforms Heavy Admin Work into AI-Driven Agent Processes **Rating:** 4.5/5.0 stars **Reviewed by:** Umesh P. | Operations Representative, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agent salesforce is highly recommended from transforming manual and heavy administrative process to agent driven process where the work is handled by AI . **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Some of basic dislikes about Agentforce sales is that it has a complex pricing . And also it has a usage fees like $2 per conversation. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It basically reduces the wait time for scheduled meetings. For example, an inbound lead can be followed up within minutes. Agentforce also provides 24/7 engagement, answering questions and confirming meeting times immediately so that no opportunity is missed. ### 23. Powerful but complex. Worth it if you're ready to invest **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The breadth of features is impressive. Pipeline management, reporting, and integrations all in one place. It also has a huge ecosystem of apps and a large community, so finding help or add-ons is rarely a problem. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The learning curve is steep and the interface can feel cluttered. It also gets expensive quickly once you start adding users or features, and some basic things require way more clicks than they should. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It keeps all customer and deal information centralized, so the sales team isn't chasing updates across emails and spreadsheets. The pipeline visibility helps prioritize where to focus, which saves time and reduces deals slipping through the cracks. ### 24. User-Friendly Platform with Straightforward Reporting and Dashboards **Rating:** 5.0/5.0 stars **Reviewed by:** Sagar A. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The platform is easy to work with, and the reporting and dashboard are straightforward. The interface is very user-friendly and simple to navigate. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** As of now, there’s nothing specific to mention, since it’s one of the best applications I’ve worked with. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It addresses the core problem in customer relationship management. It’s faster and smarter. ### 25. Amazing, Groundbreaking CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Banrrjee S. | Salesforce Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I have been using Salesforce Sales Cloud for the past 5 years. I can vouch for its effectiveness and tech stack. Sales Cloud has many inbuilt features which make it very easy to use and effective for Sales people. The Lead to Opportunity Management and tracking, Account- Contact relationship easily makes itone the of the best CRM's around. There are many unique features like Opportunity Splits, Pipeline Management, Lead Conversion, Lead Scoring which are great drivers of sales. It is also very user friendly and easy to use for non tech people. Moreover, Salesforce has a wonderful and stable tech stack this enables us to extend its features using Flows, Apex triggers, Asynchronous Apex. A lot of the salesforce automation is declarative like flows, formulas, permission sets, this makes it easy for people with no coding knowledge to also extend its features. I have personally seen millions of records being stored and updated within Sales Cloud with no data being compromised whatsoever. Salesforce customer support is helpful and quite responsive. Their account executives are also enthusiastic and helpful. It can also be integrated effectively with various popular payment gateways like Stripe, PayPal etc. Moreover, now with Agentforce being added to Salesforce Sales Cloud there is more AI magic waiting to happen. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The mobile app is not very effective. This is something which needs to be looked into, various bugs exist. Dynamic lists applied to the Sales Cloud platform don't show up on the mobile app. Also, with every version pushed by Salesforce the way the mobile app reacts, and relays changes becomes different and unpredictable. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It helps us track sales leads, follow up with them, convert them. Ensure the Opportunity is fulfilled and not lost. We also use Salesforce to send out promotional emails and SMS (using SMS converse magic 3rd party AppExchange app) to prospective leads and clients. ### 26. Clear Pipeline Visibility, Powerful Reporting, and Flexible Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Pipeline visibility: It gives a clear view of deals, stages, and potential risks all in one place. Strong reporting & forecasting: The dashboards provide leadership with real-time insight, as long as the data is kept up to date. Customization: You can tailor it to your sales process rather than being forced into a generic workflow. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Heavy and complex : It’s powerful, but not intuitive. Without proper setup it feels overwhelming. Adoption depends on discipline: If you dont update it consistently, reporting becomes unreliable fast. Cost vs. value risk : expensive, and without strong process ownership, it can turn into a glorified data-entry tool. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Deal tracking & organization : Keeps all opportunities, contacts, and activities in one place, so I always know what to focus on, as a global company this helps with company memory as well Forecasting & visibility : Lets me see pipeline health and expected revenue, helping me prioritize deals and plan next steps effectively. ### 27. Intuitive Daily Tool for Sales, Leads, and Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Joe C. | Account Development Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I use it daily for almost every part of my routine—sales, leads, follow-ups, and operations. It’s very intuitive and genuinely helpful, and overall it’s a great tool. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Currently the Mobile version is a little clunky, but I don't use it as much, very rare **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Organizational daily tasks simplified, makes it really smooth experience, helps me keep track of current leads status, loads once assigned, I used it for pretty much everything ### 28. Quick, Easy, and Immediately Useful **Rating:** 5.0/5.0 stars **Reviewed by:** Karl C. | Vice President of Sales - EMEA, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Quick, easy to use, and immediately useful. My team started seeing value within minutes. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I just wish I’d known about it sooner. I could have been targeted earlier, since the problems I was seeing were typical for startups in my space. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It helps us get to the root of customer problems sooner, so we can redirect them more quickly. ### 29. Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed Mustakim K. | Senior Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud stands out for its customizability, scalability, and powerful sales tools. It offers advanced automation, AI-powered insights (Einstein), strong reporting, and seamless integration with other tools. It’s great for businesses of any size that want a flexible, data-driven CRM that grows with them. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Here’s what some people often find challenging about Salesforce Sales Cloud: Cost: It can get expensive quickly, especially with add-ons and extra users. Complexity: The platform has a steep learning curve and can feel overwhelming for new users. Customization Requires Expertise: To unlock its full potential, you often need skilled admins or developers. Sometimes Over-Engineered: For smaller businesses, it might feel like more than what’s needed. Performance: Large data volumes or complex automations can sometimes slow things down. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Problems it solves: Disorganized Customer Data: Centralizes all customer info in one place, so nothing slips through the cracks. Manual, Repetitive Tasks: Automates workflows and follow-ups to save time and reduce errors. Lack of Sales Visibility: Provides real-time dashboards and reports for accurate pipeline and performance tracking. Poor Sales Forecasting: Uses data-driven insights and AI (Einstein) to improve forecast accuracy. Inefficient Collaboration: Enables team communication and document sharing within the platform. Inconsistent Sales Processes: Standardizes processes and best practices across teams with customizable workflows. Limited Mobility: Offers a mobile app so reps can access info anytime, anywhere. ### 30. Boosts Sales Insight with Robust Features **Rating:** 5.0/5.0 stars **Reviewed by:** Rakesh G. **Reviewed Date:** December 15, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I use Salesforce Sales Cloud primarily to manage the entire sales process, from lead capture to deal closure, and it serves as a centralized CRM platform where all customer data and sales activities are easily accessible. I appreciate how Sales Cloud helps in tracking leads and opportunities, managing accounts and contacts, and forecasting sales with customizable dashboards and reports. The automation features like workflow rules, lead assignment, reminders, and approval processes help reduce manual work and improve productivity. Integration with email, marketing tools, and third-party applications creates a more efficient sales ecosystem. I find the pipeline visibility particularly valuable as it improves forecasting accuracy, with data consistently updated and standardized across the team. This allows for more informed decisions around targets and resource allocation. Overall, Salesforce Sales Cloud helps gain better visibility into the sales pipeline, enhance customer relationship management, and drive consistent sales performance. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One challenge is complexity and usability. Because Salesforce Sales Cloud is highly customizable, the interface can feel overwhelming, especially for new users. Simple tasks sometimes require navigating through multiple screens or fields, which can slow down day-to-day work without proper training. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud to manage the entire sales process. It centralizes CRM, tracking leads, opportunities, and team performance. It automates tasks, integrates with other tools, and offers pipeline visibility, enhancing forecasting accuracy and improving sales consistency. ### 31. Efficient Carrier Management with Great Integration **Rating:** 4.5/5.0 stars **Reviewed by:** alecia C. | Compliance, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I use Agentforce Sales for organizing and staying on top of carriers and updating files. It makes searching and looking for info for carriers more efficient. I like that it features AI agents that perform actual sales work, not just assisting, along with deep integration with the salesforce and 24/7 lead engagement. The initial setup is very simple. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Accuracy. The AI agents still need stronger reliability. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Agentforce Sales for organizing carriers and updating files. It efficiently helps me search for carrier info. ### 32. The most scalable and highly customizable platform for enterprise sales management. **Rating:** 5.0/5.0 stars **Reviewed by:** Sahil D. | Salesforce QA, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The core strength is the platform's ability to be customized and scaled to fit any unique sales process. We value the real-time reporting and forecasting tools, which give us a 360-degree view of our pipeline health and allow management to make data-driven decisions quickly. The huge marketplace of third-party integrations ensures we can connect it to our entire tech stack. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The biggest downside is the steep learning curve and complexity, which can overwhelm new users and lead to poor adoption without extensive, ongoing training. Additionally, the platform is very expensive, and the true cost is often hidden in required add-ons, premium support tiers, and the need for dedicated administrator resources. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Streamlined Sales Cycle: By enforcing a standard Sales Path and automating routine administrative tasks (like lead assignment and follow-up alerts), our sales representatives now spend less time on data entry and more time engaging with customers, which has directly led to faster deal closures. Data Centralization and Visibility: The platform acts as a single source of truth for all customer and pipeline data. This benefits management by providing real-time dashboards and reports on pipeline health, lead conversion rates, and team performance, allowing us to make more accurate revenue forecasts and coach our sales team effectively." ### 33. Helpful All-in-One Dashboard with Easy Tracking and Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil S. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It's dashboard is very helpful that all data is visible on single window. Tracking is easy with this, reduces teams follow-ups. Customization according to our need is helping us to use this at fullest. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Proper training required for using its features, without training it is difficult. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Best CRM software, helping us to achieve customer satisfation. Reduces manual efforts to manage multiple client and very easy to track all work project wise. Also it's dashboard helping to view real time data in minimum time. ### 34. Love it **Rating:** 5.0/5.0 stars **Reviewed by:** Scott M. | Salesforce Business Development Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It keeps all of our customer data in one place so that we can coordinate across our team **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It's not about the product per se but more an issue with user adoption and customization based on our specific use case **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It's is helping us to track activities that we engage in on our clients behalf so that we can let the know the value we provide ### 35. Effortless CRM Integration and Usability **Rating:** 4.5/5.0 stars **Reviewed by:** Brandon T. | Account Development Rep, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It is a fantastic way to manager customer relationships (communications, sales opportunities, etc etc). It is very easy to use and integrates with pretty much everything. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes it can be a bit bloated with TOO many fields and items, and creating reports and dashboards could be more streamlined and flexible. There are times when I want to create a report to have better intelligence to help with my decision making, but it is very difficult or near impossible. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** If we did not have Salesforce, we would not have any record of prospects, customers, and opportunities of our work, and it would be like driving with a blindfold from New York to Los Angeles and just praying you get there. ### 36. Streamlined Organization, Custom Dashboard Advantage **Rating:** 4.0/5.0 stars **Reviewed by:** Krista B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that Salesforce Sales Cloud keeps our department organized and helps with daily contact efficiency. I appreciate our customized dashboards, which help us keep our leads updated between team members and enable us to manage our workload and time efficiently across multiple employees and legal fields. Also, the learning threshold was very quick, making it easy to get started. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I wish the templates were better to optimize and customize for our needs. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud to keep our department organized and enhance daily contact efficiency. Our customized dashboards keep leads updated among team members and help manage workloads between employees and legal fields. ### 37. Easy to Use and Feature-Rich Salesforce Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Sparsh G. | Associate Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It is the one of best and the most popular cloud of salesforce which is easy to use and implement also solve a lot of business problem with its interesting features and also mostly used in salesforce. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The one thing I am not liking for it is that it is not add new features in sales cloud now a days **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It is solving the business use cases mostly by its standard features and have to minimal custom as per requirement ### 38. Solid Single Source of Truth for Complex UK & EMEA Accounts **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It’s a solid single source of truth... keeps track of complex UK and EMEA accounts without the usual faff. The automation handles the routine admin... means I can focus on building proper relationships with brands instead of wasting time on manual data entry. The reporting’s got real substance... makes it easy to analyse performance and forecast across different markets without any fluff. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes the interface feels cluttered with features we just don't need... which can make simple tasks take a few more clicks than necessary. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** The main problem it’s solving is the sheer amount of manual admin that usually eats into a sales day... things like logging activity, updating opportunity stages, and digging for deal context ### 39. Simple, Fast UI and Affordable Setup with Agent Force **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I really like was its simple and easy user interface. I had to track all my Opportunities using Agent force and it was always fast with little wait times. Also, it was the most affordable and easier to setup vs other providers. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The greatest dislike was that even though it was easy t setup and use it was hard to integrated into our system using their API's. However, This is not the fault of Agent Fierce, but limitation of our internal system that was based on the old AS400 backend. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** The problem agent Force solved was the easy of adding opportunities and collaborating within my team. This allowed other co-worker to pick up where I left off if I was pulled to do other activities. ### 40. Great Graphics That Make Growth Easy to Track **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The graphics are great! It’s really easy to read the graphs and clearly see my personal growth, both with my own goals and with our group goals over time. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It can be difficult to find what I am looking for immediately, sometimes I have to go tab to tab to find exactly what I want. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I like having everything in one place, without needing to jump between multiple places or even multiple screens just to complete a task. The workflow is straightforward and easy to use. ### 41. Agentforce Sales Automates the Entire Sales Lifecycle with AI Agents **Rating:** 5.0/5.0 stars **Reviewed by:** Ravi S. | Frontend Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales (from Salesforce) is designed to automate and enhance the entire sales lifecycle using AI agents. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Requires clean, structured, and updated CRM data and Teams might depend too much on AI decisions **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Personalized interactions based on CRM data,Smart recommendations for next-best actions and Engage leads anytime via chat, email, or messaging ### 42. Centralize everything and accelerate decisions with real-time data **Rating:** 4.5/5.0 stars **Reviewed by:** jesus dair y. | Customer Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like the most is that it not only responds and helps you in your work but also does everything for you, removing some repetitive tasks that end up taking time that we can use to focus on what is most important. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think the platform is very cumbersome, in the sense that for users who are starting, the learning curve can be slow. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** The maintenance of information in a more organized manner, removal of repetitive and manual work, which saves time and improves productivity ### 43. Scalable Flexibility with High Setup Complexity **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad A. **Reviewed Date:** December 10, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Salesforce Sales Cloud is its scalable flexibility, anchored by the Opportunity Object. The Opportunity object acts as the digital representation of a potential sale, providing necessary structure with standardization and predictability. The platform is infinitely adaptable to any industry or business process through low-code and no-code tools, enhancing process automation with Flow and custom objects and fields. Moreover, the AppExchange offers a marketplace for integrated solutions that enhance functionality. Additionally, the platform consolidates all sales tasks into one place, changing how a Sales Rep spends their time by providing a unified view, and integrates AI with Einstein to improve productivity. This combination of a rigid backbone for management and reporting with flexible customization makes Salesforce Sales Cloud powerful for everyone from the Admin to the VP of Sales. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The biggest pain points are not with the platform itself, but with the cost, complexity, and maintenance required to run it effectively. 1. The Cost & Licensing Complexity: The initial cost of licenses is high, and the price structure can be complex. Hidden costs of add-ons quickly inflate the total cost. Also, accessing timely and high-quality support often requires a higher-tier support package. 2. The Steep Learning Curve and User Experience: While powerful, the platform can be overwhelming with a cluttered UI for the average Sales Rep. The Admin/User divide is significant with a steep learning curve. 3. Over-Customization and Technical Debt: Flexibility can lead to over-customization, needing specialized consultants to maintain, and accumulating technical debt, resulting in higher long-term maintenance costs. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud solves the 'Black Box' pipeline problem by providing visibility into revenue forecasting, secures data continuity through a 360-degree customer view, and reduces admin fatigue with automation—enhancing forecasting accuracy, institutional memory, and user adoption. ### 44. Has always been a great CRM but not the best for companies without the costly expertise **Rating:** 4.0/5.0 stars **Reviewed by:** Cameron B. | Business Development Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I appreciate the overall setup of the system, including its layout and the way it integrates with other platforms. The detailed reporting also stands out, as it allows you to delve deeply into the data. Customer support has always ben great and we use this everyday! **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce is deeply complex, and unless you have someone who is at least an admin, you won't be able to access more than the basic metrics. Tracking custom metrics can be extremely challenging if you don't have someone with significant experience in the nuances of Salesforce. Not only is Salesforce itself expensive, but hiring the right people to operate it can be even more costly. Implementation of Salesforce products can be very time consuming and costly and Salesforce itself is not always easy to use for less technical users. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** This platform enables you to carry out many functions in a single location, which can simplify things for users who are adept at managing it and for leaders who are clear about the information they require. However, this isn't always the reality, as the out-of-the-box reporting is, at best, below expectations. ### 45. Empowers Lead Management and Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Abhinav S. **Reviewed Date:** December 10, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I appreciate how Salesforce Sales Cloud helps us create a lead management system and provides insights on user sales, like leads to contact and the campaigns they are associated with. I love that I can use leads, contact, and other relevant data with Marketing Cloud to target customers for relevant experiences rather than random promotions. I find the email to case feature, Einstein lead scoring, and AI email generation especially useful for creating connected experiences. The setup was pretty easy too since most things are configurable. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** One user can have multiple IDs if duplication rules are not set up properly, and sometimes the speed of the instance is an issue. It can take a lot of time to process some things and open pages. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud for a unified lead management system, gaining insights into lead sources and associations. It integrates with Marketing Cloud to deliver targeted, personalized experiences beyond mass promotions, offering valuable contact insights. ### 46. Effortless Lead-to-Opportunity Conversion with Sales Cloud **Rating:** 4.5/5.0 stars **Reviewed by:** Tanay S. | Salesforce Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The most helpful thing that I find about Sales Cloud is the smooth conversion from Lead to Opportunity. I've used other CRM platforms in the past, but the way Salesforce Sales Cloud allows us to map the fields and auto-populate those fields in relevant Account/Contact and Opportunity records is good. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sales Cloud is on bit of an expensive side for SMBs. Yes, Starter Suite is an option, but then it limits us with number of Flow automations, and no sandboxes. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud solves the problem of story line and unification. Entire sales journey (from Lead coming in from various channels, lead assignment, lead conversion, and Opportunity management) just fits right. The data model is so tightly integrated that the story line feels seamless for any industry. All the meticulous details like the flexibility to position the tasks and events, option to add team members working on a opportunity, sharing and access, it's like once you get used to Sales Cloud, it's almost impossible to replicate the same in any other CRM. ### 47. Comprehensive CRM with powerful features and great scalability **Rating:** 5.0/5.0 stars **Reviewed by:** Prasanta Kumar S. | Software Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud is extremely powerful when it comes to managing leads, opportunities, and customer relationships. The 360-degree view of customers, customizable dashboards, and automation of sales workflows make it a very efficient tool for daily operations. I also appreciate the integration capabilities with third-party applications and the ability to scale as business needs grow. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The platform can feel overwhelming at first due to the vast number of features, and it requires some training to use effectively. The pricing can also be high for smaller businesses. However, once properly set up, it delivers great value and efficiency. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud helps us streamline customer relationship management, track sales opportunities, and improve lead conversions. It eliminates manual follow-ups by automating workflows and reminders, ensuring no opportunity is missed. With its analytics and reporting tools, it provides clear visibility into sales performance, helping us make data-driven decisions. Overall, it has improved both productivity and customer satisfaction. ### 48. Revolutionized Our Sales Management Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Saber A. | Senior Finance Lead, Manufacturing, Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I really appreciate the digitalizations and live data availability in Salesforce Sales Cloud. It's great that there's no manual work involved, as everything is in the system. I find it beneficial that expected sales are visible to the leadership team, eliminating the need for paperwork. The initial setup was very easy, and with light training, my team quickly gained the necessary knowledge. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Nothing **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud to manage relationships in sales, markets, and finance, solving dead time and manual input issues. I like its digitalizations and live data availability, making expected sales visible to leadership and eliminating paperwork. ### 49. Streamlined Data Management, Stellar Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Dee S. | Campus Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I find Salesforce Sales Cloud to be the go-to platform for managing multiple student profiles across 9 campuses effortlessly. It allows me to access previously collected data to create various types of reports without switching platforms, which is really convenient. I love how it keeps everything in one place, enabling my team and me to collaborate smoothly. The ability to store a wide range of data and build new profiles and leads within the same system without causing issues is truly amazing. I also enjoyed integrating our communication tools with Salesforce, allowing real-time updates to show up in an organized way, which is brilliant. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** If a new user who hasn't worked with data or the way it's stored stumbles across the platform, things can get messy quickly. Require any team member who will be working with Salesforce to undergo some level of training for smooth sailing. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud centralizes our data, allowing easy access to info for reports and collaboration. It handles diverse data types smoothly, integrates communication tools, and replaces multiple systems with a singular, reliable platform, helping us support students effectively. ### 50. Intuitive and Efficient CRM with Robust Features **Rating:** 4.5/5.0 stars **Reviewed by:** Jay M. | SDR, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like Salesforce Sales Cloud's friendly interface, which makes it easy for me to find information, especially before I make a call. It's really fast too, which helps me quickly locate the information I'm looking for. This support in finding information allows me to adjust my approach for different end users based on their needs. It's also really easy to use and understand, which is great not only for me as an end user but also for administrators who find it really good with no difficulty in using it. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I don't think there's too much to dislike. Sometimes, there might be a glitch or it can be kinda slow because of an update, but it's just once in a while. Overall, it's doing really good so far. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I use Salesforce Sales Cloud to easily understand and adapt my approach to different end users and leads, with everything in one place. It helps me generate new leads and know what services users currently use, allowing for efficient calls. ## Agentforce Sales (formerly Salesforce Sales Cloud) Discussions - [How do you manage high volume of duplicated data?](https://www.g2.com/discussions/how-do-you-manage-high-volume-of-duplicated-data) - 3 comments, 2 upvotes - [How are other organizations utilizing SFDC for application of price uplift annually in their Renewal Contracts, both for 12 month and multi-year arrangements?](https://www.g2.com/discussions/how-are-other-organizations-utilizing-sfdc-for-application-of-price-uplift-annually-in-their-renewal-contracts-both-for-12-month-and-multi-year-arrangements) - 1 comment, 2 upvotes - [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) - 11 comments, 3 upvotes - [How do I merge two contacts in the same account on on main screen if that's possible?](https://www.g2.com/discussions/15673-how-do-i-merge-two-contacts-in-the-same-account-on-on-main-screen-if-that-s-possible) - 6 comments, 2 upvotes - [How do make our classic layout and fields, buttons transfer over to lightning](https://www.g2.com/discussions/12482-how-do-make-our-classic-layout-and-fields-buttons-transfer-over-to-lightning) - 2 comments, 2 upvotes - [View Agentforce Sales (formerly Salesforce Sales Cloud) pricing details and edition comparison](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+14%3A51%3A44+-0500&secure%5Bsession_id%5D=6956877e-856f-4db1-a2b8-b2da209cc000&secure%5Btoken%5D=7ff6d506376118c3b10e99d2e488042599786138dd9b129ffc1fa45cd43940c7&format=llm_user) ## Agentforce Sales (formerly Salesforce Sales Cloud) Integrations - [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - [Aadhaar Verification API](https://www.g2.com/products/aadhaar-verification-api/reviews) - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews) - [Adobe Analytics](https://www.g2.com/products/adobe-analytics/reviews) - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Adobe Target](https://www.g2.com/products/adobe-adobe-target/reviews) - [Adyen Payments](https://www.g2.com/products/adyen-payments/reviews) - [AgencyZoom](https://www.g2.com/products/vertafore-agencyzoom/reviews) - [Agentforce Financial Services (formerly Salesforce Financial Services Cloud)](https://www.g2.com/products/agentforce-financial-services-formerly-salesforce-financial-services-cloud/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Alianza UCaaS](https://www.g2.com/products/alianza-ucaas/reviews) - [Amazon AppFlow](https://www.g2.com/products/amazon-appflow/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Amazon Web Services AI](https://www.g2.com/products/amazon-web-services-ai/reviews) - [Ambition](https://www.g2.com/products/ambition/reviews) - [Ameyo by Exotel Cloud Contact Center](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - [Arduino IDE](https://www.g2.com/products/arduino-ide/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Atlassian Atlas](https://www.g2.com/products/atlassian-atlas/reviews) - [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) - [AWS Cloud9](https://www.g2.com/products/aws-cloud9/reviews) - [AWS Cloud Development Kit (AWS CDK)](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews) - [Axcient x360Cloud](https://www.g2.com/products/axcient-x360cloud/reviews) - [Axcient x360Recover](https://www.g2.com/products/axcient-x360recover/reviews) - [Axcient x360Sync](https://www.g2.com/products/axcient-x360sync/reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - [Benelinx Agency Management Solution](https://www.g2.com/products/benelinx-agency-management-solution/reviews) - [Bitbucket](https://www.g2.com/products/bitbucket/reviews) - [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) - [Boomi](https://www.g2.com/products/boomi/reviews) - [CallHippo](https://www.g2.com/products/callhippo/reviews) - [CallHippo AI Voice Agent](https://www.g2.com/products/callhippo-ai-voice-agent/reviews) - [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) - [Chili Piper](https://www.g2.com/products/chili-piper/reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - [Cirrus Insight](https://www.g2.com/products/cirrus-insight/reviews) - [Clari](https://www.g2.com/products/clari/reviews) - [Cloudingo](https://www.g2.com/products/cloudingo/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [Conga CLM](https://www.g2.com/products/conga-conga-clm/reviews) - [Conga Composer](https://www.g2.com/products/conga-composer/reviews) - [CONQUER](https://www.g2.com/products/conquer/reviews) - [Copado DevOps](https://www.g2.com/products/copado-devops/reviews) - [Databricks](https://www.g2.com/products/databricks/reviews) - [DealHub AI](https://www.g2.com/products/dealhub-ai/reviews) - [Delighted](https://www.g2.com/products/delighted/reviews) - [Descartes MacroPoint](https://www.g2.com/products/descartes-macropoint/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Docusign](https://www.g2.com/products/docusign/reviews) - [Dreamdata](https://www.g2.com/products/dreamdata/reviews) - [Ease](https://www.g2.com/products/employee-navigator-ease/reviews) - [Elate](https://www.g2.com/products/elate/reviews) - [Employee Navigator](https://www.g2.com/products/employee-navigator/reviews) - [Esri ArcGIS](https://www.g2.com/products/esri-arcgis/reviews) - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - [Expensify](https://www.g2.com/products/expensify/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshdesk and Freshservice](https://www.g2.com/products/freshdesk-and-freshservice/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [Gallabox](https://www.g2.com/products/gallabox/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Genysis](https://www.g2.com/products/genysis/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [GoGuardian Admin](https://www.g2.com/products/goguardian-admin/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics for G Suite](https://www.g2.com/products/google-analytics-for-g-suite/reviews) - [Google Cloud BigQuery](https://www.g2.com/products/google-cloud-bigquery/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Great Question](https://www.g2.com/products/great-question/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - [Harver](https://www.g2.com/products/harver/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [IBM Db2](https://www.g2.com/products/ibm-db2/reviews) - [IDfy](https://www.g2.com/products/idfy/reviews) - [intalk.io](https://www.g2.com/products/intalk-io/reviews) - [Intelligent WorkFlow](https://www.g2.com/products/intelligent-workflow/reviews) - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Ironclad](https://www.g2.com/products/ironclad/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Jira Cloud for Sheets](https://www.g2.com/products/jira-cloud-for-sheets/reviews) - [Jira Product Discovery](https://www.g2.com/products/jira-product-discovery/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - [Kiwi for Gmail](https://www.g2.com/products/kiwi-for-gmail-kiwi-for-gmail/reviews) - [LARA](https://www.g2.com/products/neura-robotics-lara/reviews) - [LeadSquared Sales CRM](https://www.g2.com/products/leadsquared-sales-crm/reviews) - [LinkedIn Job Search](https://www.g2.com/products/linkedin-job-search/reviews) - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews) - [LinkSquares](https://www.g2.com/products/linksquares/reviews) - [Loopio](https://www.g2.com/products/loopio/reviews) - [Lusha](https://www.g2.com/products/lusha/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Market Inside](https://www.g2.com/products/market-inside/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [MCUBE Autodialer](https://www.g2.com/products/mcube-autodialer/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft PowerPoint](https://www.g2.com/products/microsoft-powerpoint/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Mindtickle](https://www.g2.com/products/mindtickle/reviews) - [Mission Control](https://www.g2.com/products/mission-control/reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Natterbox](https://www.g2.com/products/natterbox/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [NexGen FMS](https://www.g2.com/products/nexgen-fms/reviews) - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - [Nooks](https://www.g2.com/products/nooks/reviews) - [Objectivity/DB](https://www.g2.com/products/objectivity-db/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [Oracle EBS Financials](https://www.g2.com/products/oracle-ebs-financials/reviews) - [Oracle E-Business Suite](https://www.g2.com/products/oracle-e-business-suite/reviews) - [Oracle Financial Reporting Compliance Cloud](https://www.g2.com/products/oracle-financial-reporting-compliance-cloud/reviews) - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [PandaDoc](https://www.g2.com/products/pandadoc/reviews) - [Pardot (by Salesforce)](https://www.g2.com/products/pardot-by-salesforce/reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - [PerfectQuote](https://www.g2.com/products/perfectquote/reviews) - [Planhat](https://www.g2.com/products/planhat/reviews) - [Procore](https://www.g2.com/products/procore/reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuotaPath](https://www.g2.com/products/quotapath/reviews) - [Rattle](https://www.g2.com/products/rattle/reviews) - [Reachdesk](https://www.g2.com/products/reachdesk/reviews) - [Recurly](https://www.g2.com/products/recurly/reviews) - [Responsive, formerly RFPIO](https://www.g2.com/products/responsive-formerly-rfpio/reviews) - [RevolutionParts](https://www.g2.com/products/revolutionparts-revolutionparts/reviews) - [Ricochet360](https://www.g2.com/products/speed-to-contact-llc-ricochet360/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [Rippling IT](https://www.g2.com/products/rippling-it/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Salesforce Marketing Cloud Account Engagement](https://www.g2.com/products/salesforce-marketing-cloud-account-engagement/reviews) - [Salesforce Marketing Cloud Intelligence (formerly Datorama)](https://www.g2.com/products/salesforce-marketing-cloud-intelligence-formerly-datorama/reviews) - [Salesforce Spiff](https://www.g2.com/products/salesforce-spiff/reviews) - [SalesIntel](https://www.g2.com/products/salesintel/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Salestrail](https://www.g2.com/products/salestrail/reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - [Seismic Enablement Cloud](https://www.g2.com/products/seismic-enablement-cloud/reviews) - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [SnapLogic Intelligent Integration Platform (IIP)](https://www.g2.com/products/snaplogic-intelligent-integration-platform-iip/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Softphone.Pro](https://www.g2.com/products/softphone-pro/reviews) - [Spiff](https://www.g2.com/products/spiff-2026-08-04/reviews) - [Streamline](https://www.g2.com/products/gmdh-streamline/reviews) - [SurveyVista](https://www.g2.com/products/surveyvista/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Totango](https://www.g2.com/products/totango/reviews) - [Trailhead](https://www.g2.com/products/trailhead/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Veeva CRM](https://www.g2.com/products/veeva-crm/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - [Visual Studio Code](https://www.g2.com/products/visual-studio-code/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Workday Compensation](https://www.g2.com/products/workday-compensation/reviews) - [Xactly](https://www.g2.com/products/xactly/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) - [Zillow Premier Agent](https://www.g2.com/products/zillow-premier-agent/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [ZoomInfo Talent - Powered by ZoomInfo](https://www.g2.com/products/zoominfo-talent-powered-by-zoominfo/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - [Zuora](https://www.g2.com/products/zuora-zuora/reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards - Customizable Reports - Marketing Reports - Sales Reports - Activity Dashboard - Interactive Reports - Customizable Reports - Customizable Reports - Activity Dashboard - Customizable Dashboard **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Cartography** - Geographic Maps - Vector Mapping - Data Visualization - Overlaying - Data Mapping **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Revenue Sourcing and Forecasting** - Revenue History - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Territory Mapping** - Custom Territory Mapping - Strategic Selling - Automatic Rep Assignment **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration - Third-Party Integrations **Sales Performance Features - Sales Planning** - Account Scoring - Revenue Planning - Account Segmentation - Sales Performance - Sales Forecasting - Integrations - Scenario Modeling **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Social Media Integration - Third-Party Integrations **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Agentic AI - Sales Enablement** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Content Management** - Content Import - Content Creation - Templates - Advanced Search - Content Library - Email Management - Customizable Templates **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Analysis** - Predictive Analytics - Distance Analysis - Spatial Analysis - Data Stream - Demographic Data - Trend Analysis - Trade Area Analysis **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Marketing Leads - Contact Capture **Route Planning** - Lead Priority - Optimized Sales Routes - Map Directions **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed - Online Booking - Room Booking **Territory Management - Sales Planning** - Territory Management - Territory Planning **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Analytics** - Reporting - Alerts - Account-Based Engagement - Content Utilization - Prioritization **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Discovery** - Lead Management - Scoring/Ranking - Lead Context - Pipeline Management - Workflow Management - Opportunity Management - Task Management - Contact Management - Calendar Management - Email Management - Campaign Management **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Customizations** - Email Platform Integration - Email Scheduling - Real-Time Notifications - Email Categorization - Templates - Third-Party Integrations **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting/Tracking - Sales Reports - Incentive Management **Reporting** - Data Transformation - WYSIWYG Design - API Integrations - Third-Party Integrations **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Sales Performance Management** - Gamification - Performance Dashboards - Sales Rep Tracker **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times - Real-Time Updates **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - Generative AI **Quota & Capacity Management - Sales Planning** - Quota Management - Capacity Management - Quota Planning **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Additional Functionality** - Customizable Reports - Geotargeting - Ad hoc Reporting - Search/Filter - Role-Based Permissions - Alerts/Notifications - Real-Time Analytics - Reporting & Statistics - Activity Tracking - Geocoding - Widgets - Communication Management - Behavioral Analytics - Data Synchronization - Data Import/Export - Multi-Location - Database Support - 2D/3D Designing - Customer Segmentation - Geofencing - Collaboration Tools - Single Sign On - CAD Tools - Activity Dashboard - AI Copilot - Generative AI - Location Tracking - Reporting/Analytics - Mobile Access - Access Controls/Permissions - User Management - Real-Time Notifications - Heatmaps - Route Optimization **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Management** - Conversion Viability - Workflow **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Administrative** - Third-Party Integrations - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Presentation and Forms** - Video and Interactive Media - Digital Contracts - E-signature **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - Generative AI - Lead Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Third-Party Integrations - Social Media Integration - Website Integration **Agentic AI - Sales Planning** - Autonomous Task Execution - Multi-step Planning **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Additional Functionality** - Task Scheduling - Customizable Branding - Customizable Fields - Reminders - Shift Swapping - Automated Scheduling - Drag & Drop - Mobile Access - Real-time Scheduling - Multi-Location - Personalization and Recommendation - Access Controls/Permissions - Resource Scheduling - Activity Tracking - Timesheet Management - Availability Management - API - Absence Management - Self Service Portal - Generative AI - Calendar Management - Real-Time Notifications - Class Scheduling - Employee Scheduling - Facility Scheduling - Booking Management - User Management - Employee Management - Alerts/Notifications - Reporting & Statistics - Group Scheduling - Customer Database - Appointment Scheduling - Time Zone Tracking - AI Copilot - Calendar Sync **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Additional Functionality** - Customer History - Document Storage - Alerts/Notifications - Customizable Templates - Lead Capture - Lead Qualification - Route Optimization - Calendar Management - Workflow Management - Third-Party Integration - Sales Trend Analysis - API - CRM - AI Copilot - Email Management - Opportunity Management - Customizable Forms - Payment Collection in the Field - Lead Management - Contact Management - Dispatch Management - Customer Database - Mobile Access - Activity Tracking - Sales Forecasting - Sales Activity Management - Commission Management - Reporting & Statistics - Territory Management - GPS - Generative AI **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling - Natural Language Search - Visual Discovery - Data Blending - Data Blending **Platform** - Data Synchronization - Analysis - Sales Trend Analysis - Demographic/Firmographic Data - Real-Time Data **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **Learning Management - Sales Enablement** - Sales Training - Sales Coaching - Sales Onboarding **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations **Additional Functionality** - Drag & Drop - Interaction Tracking - Customizable Fields - Multiple Scoring Models - CRM - Customer Segmentation - Predictive Analytics - Prioritization - Lead Qualification - Contact Database - Reporting & Statistics - Alerts/Notifications - Email Marketing - Lead Nurturing - Web Forms - Document Storage - Search/Filter - Prospecting Tools - Email Tracking - Sales Forecasting - Customizable Templates - Lead Generation - Sales Reports - Lead Distribution - Data Enrichment - AI Copilot - API - Real-Time Notifications - Lead Capture - Reminders - Generative AI - Forecasting - Email Templates - Activity Dashboard - Activity Tracking - Workflow Automation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services - Real-Time Analytics - Reporting/Analytics - Real-Time Analytics - Reporting/Analytics - Visual Analytics **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Revenue Enablement - Sales Enablement** - Cross-Functional Alignment - AI and Automation - End-to-End Customer Journey Insights - Generative AI **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Additional Functionality** - Chat/Messaging - Prospecting Tools - Content Delivery - Personalization - Reporting/Analytics - Task Management - Alerts/Notifications - Activity Tracking - Third-Party Integrations - API - CRM - Campaign Management - Audio/Video Recording - Collaboration Tools - Appointment Scheduling - Real-Time Notifications - Contact Database - For Sales Teams/Organizations - Lead Management - Activity Dashboard - Scheduling - Reporting & Statistics - Email Tracking - User Management - Interaction Tracking - Workflow Management - Calendar Management - Lead Capture - Call Recording - Template Management - Customizable Branding - Social Media Integration - Content Management - Performance Management - Lead Nurturing - Document Management - Sales Trend Analysis - Meeting Management - Lead Qualification - AI Copilot - Video Support - Microsoft Outlook Integration - Audio File Management - Engagement Tracking - Contact Management - Goal Management - Sales Planning - Mobile Access - CRM Integration - Pipeline Management - Conversation Intelligence - Access Controls/Permissions - Gamification - Lead Scoring - Opportunity Management - Microlearning - Content Sharing - Real-Time Data - Workflow Automation **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs - Real-Time Data - Real-Time Data - Third-Party Integrations - Third-Party Integrations **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications - Mobile Access - Metadata Management **Additional Functionality** - Customizable Branding - Natural Language Processing - Data Extraction - AI Copilot - Ad hoc Reporting - Real-Time Reporting - Publishing/Sharing - Collaboration Tools - Strategic Planning - Self Service Data Preparation - Trend Analysis - Text Analysis - Real-Time Monitoring - Data Synchronization - Widgets - Benchmarking - Performance Metrics - Data Mapping - Generative AI - Trend/Problem Indicators - Customizable Templates - Access Controls/Permissions - Data Import/Export - Profitability Analysis - OLAP - Alerts/Notifications - Search/Filter - Drag & Drop - Data Connectors - Multiple Data Sources - Key Performance Indicators - Dashboard Creation - Role-Based Permissions - Data Mining - Forecasting - Ad hoc Query ## Top Agentforce Sales (formerly Salesforce Sales Cloud) Alternatives - 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