---
title: Agentforce Sales (formerly Salesforce Sales Cloud) Reviews
meta_title: 'Agentforce Sales (formerly Salesforce Sales Cloud) Reviews 2026: Details,
  Pricing, & Features | G2'
meta_description: Filter 25875 reviews by the users' company size, role or industry
  to find out how Agentforce Sales (formerly Salesforce Sales Cloud) works for a business
  like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 25875
  scale: '5'
date_modified: '2026-08-13'
parent_category:
  name: Sales Tools
  url: https://www.g2.com/categories/sales-tools
---


# Agentforce Sales (formerly Salesforce Sales Cloud) Reviews
**Vendor:** Salesforce  
**Category:** [CRM Software](https://www.g2.com/categories/crm)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 25,875
## About Agentforce Sales (formerly Salesforce Sales Cloud)
Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management



## Agentforce Sales (formerly Salesforce Sales Cloud) Pros & Cons
**What users like:**

- Users commend the **ease of use** of Agentforce Sales, appreciating seamless access to all customer information in one location. (3657 reviews)
- Users value the **feature-rich platform** of Agentforce Sales, enhancing seller efficiency and customer engagement. (3166 reviews)
- Users value the **powerful lead management** features of Agentforce Sales, enhancing customer experience and team collaboration. (2050 reviews)
- Users value the **extensive customization options** of Agentforce Sales, tailoring it to fit unique business needs effortlessly. (1640 reviews)
- Users value the **extensive customizability** of Agentforce Sales, allowing tailored solutions for unique business needs. (1619 reviews)
- Users value the **centralized customer data** from Salesforce Sales Cloud, enhancing efficiency in managing leads and relationships. (1614 reviews)
- Business Management (1480 reviews)
- Helpful (1438 reviews)
- Users appreciate the **seamless integration capabilities** of Salesforce Sales Cloud, enhancing workflows and internal system connections significantly. (1344 reviews)
- Effective (1234 reviews)

**What users dislike:**

- Users find the **learning curve steep** , as configuration is time-consuming and report creation can be confusing. (1830 reviews)
- Users find **customization limitations** and complexity frustrating, especially for smaller teams with simpler needs. (1411 reviews)
- Users find the **missing features** in Agentforce Sales hinder their ability to manage complex issues easily. (1147 reviews)
- Users find the **limited features** of Agentforce Sales require time and expertise for effective customization and reporting. (1126 reviews)
- Users find the **pricing model expensive** , which can be prohibitive for smaller companies and those with limited budgets. (1109 reviews)
- Users find the **complexity of configurations** overwhelming, especially with excessive options complicating the sales process. (1101 reviews)
- Limited Customization (947 reviews)
- Learning Difficulty (907 reviews)
- Overwhelming (861 reviews)
- Users find Salesforce Sales Cloud to be **not intuitive** , leading to challenges in navigation and management for new users. (790 reviews)

## Agentforce Sales (formerly Salesforce Sales Cloud) Reviews
  ### 1. Streamlined Data Management, Stellar Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dee S. | Campus Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 09, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I find Salesforce Sales Cloud to be the go-to platform for managing multiple student profiles across 9 campuses effortlessly. It allows me to access previously collected data to create various types of reports without switching platforms, which is really convenient. I love how it keeps everything in one place, enabling my team and me to collaborate smoothly. The ability to store a wide range of data and build new profiles and leads within the same system without causing issues is truly amazing. I also enjoyed integrating our communication tools with Salesforce, allowing real-time updates to show up in an organized way, which is brilliant.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

If a new user who hasn't worked with data or the way it's stored stumbles across the platform, things can get messy quickly. Require any team member who will be working with Salesforce to undergo some level of training for smooth sailing.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud centralizes our data, allowing easy access to info for reports and collaboration. It handles diverse data types smoothly, integrates communication tools, and replaces multiple systems with a singular, reliable platform, helping us support students effectively.

  ### 2. Intuitive and Efficient CRM with Robust Features

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jay M. | SDR, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 09, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like Salesforce Sales Cloud's friendly interface, which makes it easy for me to find information, especially before I make a call. It's really fast too, which helps me quickly locate the information I'm looking for. This support in finding information allows me to adjust my approach for different end users based on their needs. It's also really easy to use and understand, which is great not only for me as an end user but also for administrators who find it really good with no difficulty in using it.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I don't think there's too much to dislike. Sometimes, there might be a glitch or it can be kinda slow because of an update, but it's just once in a while. Overall, it's doing really good so far.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Salesforce Sales Cloud to easily understand and adapt my approach to different end users and leads, with everything in one place. It helps me generate new leads and know what services users currently use, allowing for efficient calls.

  ### 3. Salesforce Sales Cloud Honest review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mushfira J. | HR Executive, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 18, 2024

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Salesforce Sales Cloud is a powerful and comprehensive CRM platform that excels in sales management and automation. Its robust features, including advanced lead scoring, customizable dashboards, and extensive reporting capabilities, make it an invaluable tool for sales teams. The platform's ease of use and seamless integration with other tools enhance productivity and streamline workflows. While it can be on the pricier side, the investment is justified by the significant improvements in sales efficiency and customer relationship management it delivers

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The learning curve can be steep for new users, requiring substantial time and training to master all its features.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud streamlines lead management, automates sales tasks, and provides robust analytics. This improves sales efficiency, enhances customer relationships, and drives revenue growth. The centralized data view and automation tools save time and enable data-driven decisions, benefiting businesses by increasing productivity and effectiveness.

  ### 4. Transforms Sales Visibility and Efficiency with Powerful Integration

**Rating:** 4.0/5.0 stars

**Reviewed by:** Todd T. | Platform Owner, Sales & Marketing, Computer Software, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 08, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

What I like most about Salesforce Sales Cloud is that it brings everything into a unified view and offers a lot of flexibility and customization. You can tailor objects and fields and automation to match business practices without heavy coding, which is huge for scalability. It also offers a bunch of out-of-the-box automation like flows and Einstein AI, which can reduce manual work. The data-driven insights, especially for forecasting for leadership, are super helpful. There's also a huge integration ecosystem available, so you can sync with everything. The mobile app is okay too.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Our Salesforce is really old, and there's a lot of customizations that have added tech debt over time that we need to clean up or start fresh. Another issue is complexity for new users. It can be overwhelming for new sales reps to know what to look for or what's important. We could probably do a better job at offering more standardized reports for our end use.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Salesforce Sales Cloud to solve visibility issues in our sales pipeline and manage leads more efficiently. It enhances team collaboration, standardizes sales processes, and improves revenue forecasting with AI insights. The mobile app provides access to essential data, and it centralizes information to reduce data fragmentation.

  ### 5. Fast, Straightforward Search That Finds the Info I Need

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It's relatively easy to search for people and find the information I need. The platform is fast and straightforward.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The UI isn't very aesthetically pleasing. Sometimes the search function doesn't return great results or glitches when I try to search again.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It makes it easy to find contacts and their information when I need it. I feel like it's a good investment for the company to track all of our information. There is also no AI involved but I don't think it needs it.

  ### 6. Unmatched Power and Flexibility for Customer Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tommy C. | Customer Care Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** December 08, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The upsides of Salesforce Cloud include a unified platform for customer lifecycle management, robust customization and scalability, deep AI & analytics (Einstein), massive integration capabilities (AppExchange), improved team productivity, enhanced customer engagement, and automated workflows, all leading to better data-driven decisions and increased revenue, with benefits like Sales Cloud's pipeline management and Service Cloud's unified agent console making it powerful for sales, service, and marketing.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The main downsides of Salesforce Cloud are its high costs (licensing, implementation, add-ons), steep learning curve & complexity for users and admins, integration challenges with other systems, need for technical expertise for customization, potential for slow support, and reliance on internet. Other issues include data storage limits, complex data visualization, and poor user adoption due to its overwhelming features for simpler needs, making it less ideal for small businesses.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Cloud offers benefits like a 360-degree customer view, streamlined sales/service processes, improved efficiency via automation (AI), enhanced collaboration, real-time analytics for better decisions, and scalability for growth, all from a secure, accessible cloud platform, leading to increased revenue, better customer experiences, and reduced operational costs.

  ### 7. Intuitive and Seamless Integrations That Just Work

**Rating:** 5.0/5.0 stars

**Reviewed by:** Philip B. | Sales, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It is very intuitive and integrates well with other tools we use

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Pricing could be a little more competitive.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It is a great CRM tool that integrates with other tolls we use.  This cuts down on the amount of systems we need

  ### 8. Reliable CRM with Strong Sales Management Capabilities

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

**Reviewed Date:** October 14, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

What I like most is how it brings all my customer and sales data into one place. Tracking leads, opportunities, and activities feels straightforward, and having dashboards and reports ready whenever I need them makes day-to-day decisions much easier. I also appreciate how customizable it is—almost every part of the process can be tailored to match how our team actually works.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The biggest downside is that it can feel overwhelming at times. There are a lot of features, and getting everything set up the right way usually needs admin support. If things aren’t governed well, the system can get cluttered pretty fast. Licensing and add-ons can also add up quickly, which is something smaller teams might struggle with.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It helps us keep sales data clean, organized, and accessible. We no longer chase spreadsheets or rely on manual updates. Automated workflows save a lot of time, and the visibility into the pipeline has definitely improved our forecasting. Overall, it keeps everyone on the same page and gives the team more time to actually focus on selling instead of admin work.

  ### 9. Understands Our Industry Aesthetic and Tailors Solutions to Our Needs

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ronald P. | Technical Writer, Enterprise (> 1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It understands the aesthetic of our industry and customizes the solutions to fit our needs.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Nothing necessarily. I wish it were a bit more interactive with our boots on the ground.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It is pinpointing leads for us rather than us wasting time chasing down cold leads.

  ### 10. Effortless Usage, Powerful Insights

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joey G.

**Reviewed Date:** February 04, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I find Salesforce Sales Cloud to be easy to use and easy to navigate. I've worked at multiple companies, and there's not much of a learning curve with it. I've also gotten savvy with running reports, and the functionality seems to be pretty similar across different places I've worked.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Sometimes pages take a long time to load. I wish that the reports were easier to filter and just kind of slice and dice the data in different ways. It can be a little bit clunky to run your own custom reports.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Salesforce Sales Cloud daily for tracking activities and running reports. It provides a good snapshot of client history, recent support cases, and how they work with my company.

  ### 11. Everything in One Place: From Lead Generation to Quotes

**Rating:** 4.5/5.0 stars

**Reviewed by:** Nilesh K. | Seniour Developer, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Everything is in one place, from lead generation to quote creation, with integration to external systems for order generation and payment collection.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Order creation and payment collection need to be dependent on an external system.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

This helped resolve issues with managing renewal and amendment business.

  ### 12. Customized Tool That Empowers Sales and Delivers Actionable Marketing Metrics

**Rating:** 5.0/5.0 stars

**Reviewed by:** Darrell B. | Product Marketing Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 24, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

We use a customized version that not only enables sales to be effective but gives me marketing campaign metrics that help drive business.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Sometimes the reports that could help me are difficult to find or unknowingly private.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I solves the time it takes to make quick decisions on targeting the correct internal and external people within accounts and support.

  ### 13. Seamless AI Integration and Mobile Access Boost Productivity

**Rating:** 4.5/5.0 stars

**Reviewed by:** Gomez R. | QC Specialist, Building Materials, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 21, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It has seamless AI capabilities like deal insights and predictive scoring that helps us to focus on the potential and profitable leads.
It has seamless integration capability with other tools even third party tools.
It supports mobile phone apps which helps us work on the go and this is an added advantage for us as it promotes great streamline work flow.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I do not has issues with this tool. I have no dislikes.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Before this tool was installed in the company we had issues with field officers as they could only update deals once they return from the fields but this tool helps us to receive updated from the field in real-time through mobile phones. This promotes a streamline workflow.

  ### 14. Effortless Lead and Task Management in One Place

**Rating:** 4.5/5.0 stars

**Reviewed by:** Arusha g. | Customer Success Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 09, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The best thing about Salesforce Sales Cloud is how easy it makes it to keep track of everything. I can see my leads, opportunities, and tasks all in one place, which really helps me stay on top of my day

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

While Salesforce Sales Cloud is powerful, it can feel a bit complex at times. Some tasks require too many clicks, and the interface can be overwhelming for new users.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It basically keeps everything organised for me. Instead of tracking things in different places, I have one system where I can see my pipeline, follow-ups, and customer activity. It saves a lot of time and reduces the chances of missing something important

  ### 15. Powerful CRM That Keeps Our Sales Process Organized

**Rating:** 4.0/5.0 stars

**Reviewed by:** Toshim S. | Sr. Analyst, Partner Revenue Strategy & Operations, Enterprise (> 1000 emp.)

**Reviewed Date:** February 22, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like that Salesforce Sales Cloud keeps all our leads, deals, and reports in one place and makes managing the sales process much more organized and easy.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Sometimes it feels a bit complex and overwhelming for new users, and the pricing can be high for smaller teams.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud helps us organize and track our entire sales pipeline in one system, which improves visibility, reduces manual work, and helps us close deals faster.

  ### 16. Excellent CRM for Keeping Client and Member Data Organized

**Rating:** 5.0/5.0 stars

**Reviewed by:** Grace Ann C. | Talent Acquisition Recruiter, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 07, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It helps me keep track of client or member information, and it’s also helpful for saving and organizing data as a CRM.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It loads slowly and sometimes causes delays, and it’s not easy to get support to fix the issue.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce helps us stay connected with our members and clients, while keeping records in compliance with data privacy requirements.

  ### 17. AI-Powered Automation Meets a Complete CRM Ecosystem

**Rating:** 4.0/5.0 stars

**Reviewed by:** Vineeth K. | Sr. Multimedia Designer , Mid-Market (51-1000 emp.)

**Reviewed Date:** May 13, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like how it brings together AI-powered automation and a complete CRM ecosystem in one platform.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The platform can feel quite complex, especially during the initial setup and onboarding. Smaller teams, in particular, may need technical support to get everything configured properly.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It solves a lot of manual tasks, like tracking leads, updating CRM records, following up, and generating reports. Now, with the AI integration, it has helped us a lot.

  ### 18. One Interface to Manage Multiple Sophisticated Issues

**Rating:** 4.5/5.0 stars

**Reviewed by:** E. Paul D. | Authorized Agent, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Allowed us to manage multiple sophisticated issues in one interface.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Once in a while it would be sluggish if too many users were in at once.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Large databases of info were located in one place and easily searchable and navigable.

  ### 19. Customer Details at a Glance with Helpful Interaction Tracking

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like that I can see customer details at a glance, with different categories highlighting the areas of our product they are using and tracking our interactions with customers (sales leads and help centre requests).

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

For first-time users, it can be overwhelming with the amount of information provided and understanding the most efficient way to locate the data you're looking for.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It's helping me understand the customers who use our product, how they're using it, and tracking our communication channels with them.

  ### 20. Streamlined Automation and Data Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** meilana s. | Artificial Intelligence (AI) Instructor & Mentor (Homeroom Coach), Mid-Market (51-1000 emp.)

**Reviewed Date:** December 03, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I appreciate Salesforce Sales Cloud for its outstanding automation capabilities. The automations streamline workflows significantly and ship tasks in a much more efficient manner, which is a major benefit for my system. This feature notably decreases human errors, providing reliability and precision in the processes. Additionally, the platform consolidates customer data into a single location, simplifying relationship management. This consolidation is crucial for ease in managing data relationships within the company. I also find that the initial setup of Salesforce Sales Cloud was relatively straightforward, especially since it resembles other platforms we have used, making it simpler and perhaps easier than some other cloud platforms.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The occasional issues with synchronizing or speed of the hardware between my laptop and the Salesforce Sales Cloud can sometimes pose a problem. It happens due to my internal system issues, particularly with the Internet connection, rather than Salesforce itself.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Salesforce Sales Cloud to automate our system and manage customer data seamlessly. It streamlines workflows, decreases human error, and centralizes customer information, enhancing our relationship management and boosting efficiency through automation.

  ### 21. Seamless Integration and Organization Magnified

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 27, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like the organizational piece of Salesforce Sales Cloud because it keeps me on top of day-to-day tasks, and the workflow is very seamless. It also integrates with other third-party apps we use, which I like. The setup was super easy, with my account being essentially activated for me once I entered my work credentials. It integrates seamlessly with other software like SalesIntel, SalesLoft, Gong, and Nooks. These aspects really enhance my experience with Salesforce Sales Cloud.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I have to manually enter everything in SalesIntel, which is frustrating.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud helps me stay organized with my accounts and tasks, ensuring timely completion and efficient workflow management. It integrates seamlessly with third-party apps we use, enhancing my daily operations in tech sales.

  ### 22. Streamlines Sales, But Setup Could Be Simpler

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 11, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I use Agentforce Sales mainly to support the sales team with their sales pipeline as a data analyst. I appreciate that it helps streamline the sales process for the sales team. Additionally, it assists us in generating sales reports, which is quite helpful. Overall, it’s just a really good tool.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The setup has too many options. If I can use prompts to build initial setup, it will be amazing.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Agentforce Sales to streamline the sales process for the team and generate sales reports.

  ### 23. Systematic Account Growth and Faster Deal Closures

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tharsnath J. | Mortgage Advisor, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 01, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like how it enables systematically enables you to grow your accounts, find new customers and close deals faster

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I dont have anything i don't dislike as of yet

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Seems much easier to use and easy to find information

  ### 24. Salesforce Sales Cloud – A Game Changing CRM for Sales Teams

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sanjai B. | Salesforce Developer, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 17, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

What I like best about Salesforce Sales Cloud is how it brings everything related to sales into one place.
The lead and opportunity management features make it much easier to track the entire sales cycle, and the reporting dashboards give a clear picture of where the pipeline stands.
I also like how customizable it is—you can adapt fields, layouts, and automation to fit the exact sales process rather than forcing the team to change how they work.
On top of that, the integration options with email, calendar, and other tools save a lot of time for sales reps.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

There isn’t much to dislike about Salesforce Sales Cloud because most of the challenges I’ve come across have easy solutions.
The platform is very flexible, so even if something feels complex at first, it can usually be simplified with the right customization.
Salesforce also provides a strong support ecosystem called Trailhead, help articles, and an active community which makes it easy to overcome any initial learning curve.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud is helping solve the problem of scattered customer and sales data.
Instead of having leads, contacts, and deals spread across emails, spreadsheets, and different tools, everything is now centralized in one system.
This makes it much easier to track the entire sales cycle from lead capture to closing a deal without losing important details.
The automation features also reduce manual work, like follow-up reminders and updating records, which saves time for the sales team.
Overall, it improves visibility into the pipeline, helps forecast more accurately, and gives managers a clear picture of team performance, which directly supports better decision-making and faster deal closures.

  ### 25. Customizable Reports and Dashboards That Help Optimize Operations

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.)

**Reviewed Date:** April 23, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like the ability to generate customizable reports and dashboards that allow us to monitor activity and optimize operations across the platform.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The ability to review and audit customized objects and available fields in a single view can be difficult, when pulling information for multiple objects.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It is helping our organization keep track of incoming marketing leads, view a unified profile for customers and prospects, and report on the overall success of marketing initiatives, an all in a single system.

  ### 26. Easy Reporting & Opportunity Tracking That Drives Revenue

**Rating:** 5.0/5.0 stars

**Reviewed by:** Pranav S. | Enterprise Advertising Sales, Enterprise (> 1000 emp.)

**Reviewed Date:** January 14, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Salesforce Sales Cloud is probably one of the best tools for sales professionals. It’s easy to create reports and opportunities, track progress, and ultimately help drive more revenue for your company.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

None yet in my opinion, everything is really smooth for me.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

With Sales Cloud, I can track every lead, activity, and opportunity in a single system. Follow-ups don’t get missed, the pipeline stays clear, and managers can see exactly where deals are getting stuck. For me, that translates into better organization, more accurate forecasting, and clearer priorities day to day.

  ### 27. A Powerful, Customizable CRM That Scales With Your Sales Team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 01, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Salesforce Sales Cloud shines in its flexibility and depth. I love how customizable the platform is—everything from dashboards to automation flows can be tailored to fit our specific sales processes. The reporting capabilities are especially strong, allowing me to surface insights quickly and track performance in real time. The platform integrates smoothly with our other tools, and once you understand the system, it becomes a central hub for managing opportunities, forecasting, and day-to-day sales activities. It’s reliable, scalable, and built for teams that want full visibility into their pipeline.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The biggest downside is the learning curve. Salesforce is extremely powerful, but that also means it can feel overwhelming for new users, especially without proper onboarding. Some features require multiple clicks or feel more complex than they need to be. Customization is great, but it often requires admin support, which can slow down changes. Pricing can also get expensive as you scale or add add-ons. Overall, the product is excellent, but it does require time, training, and internal resources to get the most out of it.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce helps us centralize all customer and opportunity data in one place, which significantly improves pipeline visibility and forecasting accuracy. It streamlines our sales process with automated tasks, reminders, and workflows, helping us stay organized and consistent in our follow-ups. The analytics tools give leadership actionable insights into performance trends, and the integrations reduce manual work by connecting our sales stack. Overall, it improves accountability, productivity, and decision-making across the team.

  ### 28. Automates Follow-Ups and Lead Engagement with Complete Customer Data

**Rating:** 4.5/5.0 stars

**Reviewed by:** prasanna k. | Senior SEO Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

helps in automate repetitive tasks like lead engagement, follow-ups and we will get complete customer data across sales, marketing

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

it is bit over complex and due to that steep learning curve

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

with AI agents handling these tasks automaticaly, it saves lot of time.

  ### 29. Intuitive and Powerful Lead Management Tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** amarjit s. | Lead Principal Software Engineer

**Reviewed Date:** December 09, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like the great UI experience of Salesforce Sales Cloud, which offers easy functionalities combined with AI features for creating emails and finding records. The Lead Score and Opportunity Score features are also really helpful, providing great closing numbers to close deals effectively. The initial setup was perfectly easy for me, especially with the Role Set Up, Custom Profiles, and Validation Rules. The Lead Assignment rule with the Round Robin feature worked well for configuring Sales Cloud.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Salesforce Marketing Cloud License is a little expensive in terms of having them compared to other products like HubSpot, Marketing Plus and Influ2 which are cheaper in price.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud helps with lead management, opportunity tracking, and task alignment. I appreciate the great UI with easy functionalities and AI features that assist in creating emails and finding records. Lead Score and Opportunity Score help in closing deals effectively.

  ### 30. Easy to Use and Proactively Takes Action to Reduce Manual Sales Work

**Rating:** 4.5/5.0 stars

**Reviewed by:** Muthu K. | Senior Technical Lead SAP, Enterprise (> 1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Ease of use.Unlike traditional CRMs that suggest actions, Agentforce can actually take actions on behalf of sales reps—like following up with leads, updating records, or prioritizing opportunities.
👉 This reduces manual work significantly

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Agentforce improves over time by learning from:
Win/loss patterns
Sales team behavior
👉 So it doesn’t stay static—it adapts to your sales process

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It can tailor outreach based on:
Customer behavior
Deal stage
Past interactions
👉 Feels like a human salesperson, but scaled across hundreds of leads.

  ### 31. Salesforce Keeps Our Cases, Emails, and Tasks Organized with Clear Metrics

**Rating:** 4.0/5.0 stars

**Reviewed by:** skye s. | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 03, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Salesforce has helped our team improve organization and overall system structure. It enables us to stay on top of our cases, emails, and tasks, while also keeping our metrics monitored and easy to track.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Sometimes it can be difficult to navigate or resolve small issues that are bottle necking a process

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Mainly reducing confusion by organizing and structuring work

  ### 32. Keeps Sales Team and Clients Closely Connected

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jackson N. | Director, Real Estate, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 30, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I appreciate how Agentforce Sales helps me manage Echo Properties Company healthily by reporting and tracking sales. It helps bond the marketing team and maintain a close relationship with clients, guiding them throughout the sales process. I like how it keeps me, the sales team, and clients connected and bonded. Additionally, I find the integration with ChatGPT to work well.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Having an AI version would be great

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Agentforce Sales helps me track all the sales and reports, manage relationships with the sales team and clients, and guide the sales process effectively.

  ### 33. Keeps Customer Communication Up to Date and Accessible for the Whole Team

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Keeping communication between our company and our customers up to date—and making it accessible to everyone on the team—is the single most beneficial part of Salesforce.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

This isn’t necessarily specific to Sales, since it can happen in any module, but at times the amount—or lack—of data normalization happening in the background can make things feel messy.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

They continue to help us streamline our processes in Salesforce, especially since we don’t follow the typical model that most companies use with Salesforce.

  ### 34. Easy Navigation and File Access with Agentforce Sales

**Rating:** 4.5/5.0 stars

**Reviewed by:** Valerie B. | Accountant, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 29, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I like how easy it is to navigate and access files in Agentforce Sales. It's easy to search for customers, and in the customer account, all of the files are saved and easy to locate. Also, the initial setup was very easy.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Nothing right now

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Agentforce Sales to pull contracts, see client status, and locate renewal dates. It helps track customer churn and stores files conveniently in customer accounts, making them easy to find.

  ### 35. Terrible Software. Losing Contact Records. Don't Use This Product!

**Rating:** 0.0/5.0 stars

**Reviewed by:** Gina L. M. | Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 19, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Nothing. The system is terrible. It's hard to use, you can't get help, and it loses records. That right, I have contact records routinely missing!

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Everything. It's hard to set up, their is no support lines, the system loses records, and it doesn't connect easily with other software. I don't know how this company has done so well.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It's creating problems!! They are not solving anything.

  ### 36. Powerful Features, but an Outdated UI and Difficult Setup

**Rating:** 2.0/5.0 stars

**Reviewed by:** Lukas T. | Junior Product Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 15, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The platform is huge, with many settings, additional tools, and options. A lot of options with the integrations and reports.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The UI was very old-school, and it was hard to orient new users to the platform. Also, the settings were quite hard to configure. Without the help of some specialists, it would be impossible to do it by yourself.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

We wanted to use Salesforce as a tool for saving our contacts, monitoring the communication, and tracking how they perform.

  ### 37. Smooth, Lightweight CRM That Keeps Sales Teams Focused on Selling

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It fits smoothly into day-to-day sales work without feeling heavy or forced. Setup and configuration are quick, and it also offers an API for integration with bank back-end systems. Overall, it helps sales teams stay focused on selling instead of spending time maintaining the CRM.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It can feel complex for new users. The customization options are powerful, but you’ll likely need admin and IT support to set things up and manage it.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I used to work for Veritas. When the two major tech companies, Veritas and Semantic, merged, we were using different CRM systems. Moving to an on-demand CRM turned out to be a solid decision, and it made it easier for the two companies to consolidate everything into a single CRM system.

  ### 38. Powerful Lead and Pipeline Management for Better Forecasting

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

For me, the most important part of using Salesforce Sales Cloud is its lead and pipeline management tools, because they help my team and me forecast appropriately.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

When I was first getting to know the tool, I found it a bit difficult to get into the flow of using it. Until I fully understood what was going on, it felt like more work than it was worth. It’s also quite a costly tool.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

The biggest thing for us, as a small company, is keeping everything organized. It’s critical that everyone across the company can see the same pipeline and leads, so nothing overlaps and we can all collaborate on the same work. Having a live CRM where everything stays up to date is key.

  ### 39. Difficult and messy

**Rating:** 1.5/5.0 stars

**Reviewed by:** jessica s. | student experience team member, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 08, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I really value the notifications and the ease of having students send us cases directly, which eliminates the need for them to call. This makes the process much more convenient for both us and the students.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I find Salesforce quite confusing to navigate, particularly when I need to locate customers. The system does not allow searching for customers by block or flat number, which is a significant issue for us. Since many of our customers share the same name, it becomes very challenging to correctly identify the right individual in the system.

I'm also not satisfied with how maintenance requests are set up. This process is difficult as well, since finding the specific fault or asset can be quite hard—sometimes the option isn't even available!

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

In my opinion, it makes communication between us and our customers much smoother.

  ### 40. Sales Automation with Clear Pipeline Visibility and Customizable Reporting

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ravi P. | Sales Professional, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 09, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Sales automation, clear pipeline visibility, and customizable reporting.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The licensing cost can be expensive for small business users, and advanced customization may be complex to set up and manage.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Sales operations will be streamlined, and customer data can be centralized.

  ### 41. Great tool to Scaleup Business but demands expert implementation.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.)

**Reviewed Date:** February 12, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I liked the seamless integration of Salesforce Sales Cloud with tools "X", as it enabled automatic call logging and provided real-time visibility into telesales team activities during rapid scaling. Salesforce Sales Cloud integrates seamlessly as a dialer and conversation intelligence tool, logging call details like duration, talk time, and outcomes directly into Salesforce records, which eliminates the need for manual entry. This integration helps manage data from a large team, reducing the chaos of using Excel spreadsheets. Real-time dashboards provided insights, like revealing a 2% conversion uplift per extra talk minute, effectively turning it into a scalable revenue engine for high-volume sales growth.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Salesforce Sales Cloud's high cost and complex setup were challenging for our company's rapid scaling. Manual data entry persisted in non-integrated areas, slowing high-volume teacher recruitment pipelines. Complex reporting joins across massive call datasets slowed actionable insights for daily 75k call interactions. Customization needed constant skilled admin support, diverting focus from core sales growth.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Salesforce to transition our recruitment process from disorganized Excel sheets to a streamlined system. It efficiently manages high-volume leads and automatically logs every call, alleviating this burden from my team. This change has provided us with the visibility we were lacking and has transformed our telesales operations into a smooth and scalable process.

The enhanced reporting features allow us to analyze performance metrics in real-time, enabling data-driven decision-making. Overall, Salesforce has not only improved our efficiency but also empowered our team to focus more on relationship-building with candidates.

  ### 42. Clear Marketing Impact Insights That Drive Sales Opportunities

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 13, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It helps me understand the impact of my marketing campaigns and the impact they have on creating opps for our sales

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The GUI of the reports can be taken up a knotch. also in order to edit the filter you need to go into the exact details of the report. The perofrmace of the report - sometimes it takes it time to render

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Seeing how the campaigns I have are driving business . this helps me better operate my budget to what works

  ### 43. Salesforce experiance

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mihajlo S. | Client Partner, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 22, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

What I like most about Salesforce Sales Cloud is how powerful and customizable it is for managing complex sales processes. It provides a centralized view of leads, accounts, and opportunities, strong reporting and forecasting capabilities, and seamless integration with other tools.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Salesforce Sales Cloud can feel overcomplicated at times, especialy for smaller teams or when you dont need all the advanced features. The setup and customization require a lot of time, and some workflows are not very intuitive at first. Also, the pricing can get expensive as you add more users and features.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud solves the problem of having sales data scattered across different tools and spreadsheets. It gives us one central place to track leads, accounts, opportunities, and deal progress. This makes the sales process more transparent, improves follow-ups, and helps the team stay aligned.

  ### 44. Great All-Around Tool That’s Easy to Use

**Rating:** 5.0/5.0 stars

**Reviewed by:** James M. | Qualification Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

its great all around. i love how easy it is to use

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

i think all things are great, nothing bad to say

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

makes it so easy to navigate between files, i love sales console over lightening because of the extra tabs

  ### 45. A Smarter CRM Experience

**Rating:** 4.5/5.0 stars

**Reviewed by:** Tamjeed A. | Technical Recruiter, Staffing and Recruiting, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I have used it in a BPO company. It keeps track of all customer interactions, so I can provide the best solutions based on their previous conversations.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Nothing as such. It may feel a bit complex for new users. Getting trained and using it practically are totally different, so it takes time to really understand the CRM.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It pulls real-time customer data from the CRM, along with details of the interactions a representative has had with the customer.

  ### 46. Streamlined Sales Management with Powerful Customization

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vignesh V. | MIS Executive, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 25, 2025

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Salesforce Sales Cloud stands out for its powerful customization and automation capabilities. I love how it streamlines the entire sales process from lead management to opportunity tracking while providing real-time insights through robust reporting and dashboards. The integration options and scalability make it perfect for growing businesses, and the AI driven features like predictive forecasting help teams close deals faster.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The main drawback of Salesforce Sales Cloud is its complexity and steep learning curve. While the platform is powerful, setting up customizations and workflows often requires technical expertise or additional support. It can also feel overwhelming for new users, and the cost can be high for smaller businesses when factoring in add-ons and integrations.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Salesforce Sales Cloud solves challenges around managing leads, tracking opportunities, and forecasting sales accurately. It centralizes all customer data, making it easy for our team to collaborate and maintain visibility across the sales pipeline. The automation of repetitive tasks and AI-driven insights help us close deals faster and improve productivity. Overall, it has streamlined our sales process and enhanced decision-making.

  ### 47. Great Visibility, But Updating Ops Is Painfully Manual

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

It keeps my current ops in one place, and it’s quick enough for me to see everything at a glance.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Painful to update. There are so many fields that have to be created manually. You have to create a contact, then add it to an account, and then use that contact to create an opportunity. Multiple gates at each level.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

Provides leadership with an easy rollup of everything across the team.

  ### 48. Real-Time AI Automation That Keeps the Sales Pipeline Running Smoothly

**Rating:** 4.5/5.0 stars

**Reviewed by:** Girish S. | R & D Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

The best thing about Agentforce Sales is the automation that provides real-time AI insights, which helps keep the entire pipeline clean, connected, and running smoothly.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Setup and customization take time, and the admin work tends to pile up quickly.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It helps tackle disconnected tools and pipeline chaos. I’m able to get faster performance and tighter integrations across the stack. The result is a cleaner process and quicker decisions, which also makes it easier to forecast and defend.

  ### 49. Highly Customizable and User-Friendly CRM

**Rating:** 4.5/5.0 stars

**Reviewed by:** Andrea R.

**Reviewed Date:** February 03, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

I find Salesforce Sales Cloud easy to use and highly customizable. I can access it from my laptop, web, or mobile effortlessly. The single sign-on with two-factor authentication makes access secure across devices. I appreciate that every single feature is available in all versions. I also like how the initial setup links everything to my access and privileges smoothly.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

Sometimes some reports are not available for download or share. I'd like easier and faster sharing with other Salesforce users.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

I use Salesforce Sales Cloud to manage the pipeline, record deals, and create quotes. It handles monthly and yearly forecasts via the dashboard, offering easy access from any device, which makes it highly practical and user-friendly.

  ### 50. Secure Cloud Service with Reliable Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Zargham Ali M. | Assistant General Manager - Direct Sales, Real Estate, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 23, 2026

**What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?**

This is one of the best secured cloud. We have been using this from around 6 months however never faced any issue. Also when connecting the Customer service is easy and they very nice.

**What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?**

No points as of now, just keep a good internet speed.

**What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?**

It keeps our all the data safe and secure.


## Agentforce Sales (formerly Salesforce Sales Cloud) Discussions
  - [How do you manage high volume of duplicated data?](https://www.g2.com/discussions/how-do-you-manage-high-volume-of-duplicated-data) - 3 comments, 2 upvotes
  - [How are other organizations utilizing SFDC for application of price uplift annually in their Renewal Contracts, both for 12 month and multi-year arrangements?](https://www.g2.com/discussions/how-are-other-organizations-utilizing-sfdc-for-application-of-price-uplift-annually-in-their-renewal-contracts-both-for-12-month-and-multi-year-arrangements) - 1 comment, 2 upvotes
  - [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) - 11 comments, 3 upvotes
  - [How do I merge two contacts in the same account on on main screen if that's possible?](https://www.g2.com/discussions/15673-how-do-i-merge-two-contacts-in-the-same-account-on-on-main-screen-if-that-s-possible) - 6 comments, 2 upvotes
  - [How do make our classic layout and fields, buttons transfer over to lightning](https://www.g2.com/discussions/12482-how-do-make-our-classic-layout-and-fields-buttons-transfer-over-to-lightning) - 2 comments, 2 upvotes

- [View Agentforce Sales (formerly Salesforce Sales Cloud) pricing details and edition comparison](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?page=9&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-13+10%3A26%3A06+-0500&secure%5Bsession_id%5D=9366cc01-d08a-4499-ab61-1b044d772657&secure%5Btoken%5D=012853c76b414adffce038ec0ffb9039b06c811718f94764eb52f5fe87f84e4d&format=llm_user)
## Agentforce Sales (formerly Salesforce Sales Cloud) Integrations
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  - [ChurnZero](https://www.g2.com/products/churnzero/reviews)
  - [Cirrus Insight](https://www.g2.com/products/cirrus-insight/reviews)
  - [Clari](https://www.g2.com/products/clari/reviews)
  - [Cloudingo](https://www.g2.com/products/cloudingo/reviews)
  - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)
  - [Conga CLM](https://www.g2.com/products/conga-conga-clm/reviews)
  - [Conga Composer](https://www.g2.com/products/conga-composer/reviews)
  - [CONQUER](https://www.g2.com/products/conquer/reviews)
  - [Copado DevOps](https://www.g2.com/products/copado-devops/reviews)
  - [Databricks](https://www.g2.com/products/databricks/reviews)
  - [DealHub AI](https://www.g2.com/products/dealhub-ai/reviews)
  - [Delighted](https://www.g2.com/products/delighted/reviews)
  - [Descartes MacroPoint](https://www.g2.com/products/descartes-macropoint/reviews)
  - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews)
  - [Docusign](https://www.g2.com/products/docusign/reviews)
  - [Dreamdata](https://www.g2.com/products/dreamdata/reviews)
  - [Ease](https://www.g2.com/products/employee-navigator-ease/reviews)
  - [Elate](https://www.g2.com/products/elate/reviews)
  - [Employee Navigator](https://www.g2.com/products/employee-navigator/reviews)
  - [Esri ArcGIS](https://www.g2.com/products/esri-arcgis/reviews)
  - [Eventbrite](https://www.g2.com/products/eventbrite/reviews)
  - [Expensify](https://www.g2.com/products/expensify/reviews)
  - [Fin](https://www.g2.com/products/fin/reviews)
  - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
  - [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  - [Freshdesk and Freshservice](https://www.g2.com/products/freshdesk-and-freshservice/reviews)
  - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews)
  - [Gallabox](https://www.g2.com/products/gallabox/reviews)
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
  - [Genysis](https://www.g2.com/products/genysis/reviews)
  - [GoGuardian Admin](https://www.g2.com/products/goguardian-admin/reviews)
  - [Gong](https://www.g2.com/products/gong/reviews)
  - [Google Ads](https://www.g2.com/products/google-ads/reviews)
  - [Google Analytics for G Suite](https://www.g2.com/products/google-analytics-for-g-suite/reviews)
  - [Google Cloud BigQuery](https://www.g2.com/products/google-cloud-bigquery/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [Great Question](https://www.g2.com/products/great-question/reviews)
  - [Greenhouse](https://www.g2.com/products/greenhouse/reviews)
  - [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews)
  - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews)
  - [Harver](https://www.g2.com/products/harver/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [IBM Db2](https://www.g2.com/products/ibm-db2/reviews)
  - [IDfy](https://www.g2.com/products/idfy/reviews)
  - [intalk.io](https://www.g2.com/products/intalk-io/reviews)
  - [Intelligent WorkFlow](https://www.g2.com/products/intelligent-workflow/reviews)
  - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews)
  - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews)
  - [Ironclad](https://www.g2.com/products/ironclad/reviews)
  - [Jira](https://www.g2.com/products/jira/reviews)
  - [Jira Cloud for Sheets](https://www.g2.com/products/jira-cloud-for-sheets/reviews)
  - [Jira Product Discovery](https://www.g2.com/products/jira-product-discovery/reviews)
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
  - [Jotform](https://www.g2.com/products/jotform/reviews)
  - [Kiwi for Gmail](https://www.g2.com/products/kiwi-for-gmail-kiwi-for-gmail/reviews)
  - [LARA](https://www.g2.com/products/neura-robotics-lara/reviews)
  - [LeadSquared Sales CRM](https://www.g2.com/products/leadsquared-sales-crm/reviews)
  - [LinkedIn Job Search](https://www.g2.com/products/linkedin-job-search/reviews)
  - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews)
  - [LinkSquares](https://www.g2.com/products/linksquares/reviews)
  - [Loopio](https://www.g2.com/products/loopio/reviews)
  - [Lusha](https://www.g2.com/products/lusha/reviews)
  - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews)
  - [Market Inside](https://www.g2.com/products/market-inside/reviews)
  - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews)
  - [MCUBE Autodialer](https://www.g2.com/products/mcube-autodialer/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews)
  - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)
  - [Microsoft PowerPoint](https://www.g2.com/products/microsoft-powerpoint/reviews)
  - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [Mindtickle](https://www.g2.com/products/mindtickle/reviews)
  - [Mission Control](https://www.g2.com/products/mission-control/reviews)
  - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews)
  - [n8n](https://www.g2.com/products/n8n/reviews)
  - [Natterbox](https://www.g2.com/products/natterbox/reviews)
  - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews)
  - [NexGen FMS](https://www.g2.com/products/nexgen-fms/reviews)
  - [Nintex](https://www.g2.com/products/nintex-nintex/reviews)
  - [Nooks](https://www.g2.com/products/nooks/reviews)
  - [Objectivity/DB](https://www.g2.com/products/objectivity-db/reviews)
  - [Okta](https://www.g2.com/products/okta/reviews)
  - [Oracle Database](https://www.g2.com/products/oracle-database/reviews)
  - [Oracle EBS Financials](https://www.g2.com/products/oracle-ebs-financials/reviews)
  - [Oracle E-Business Suite](https://www.g2.com/products/oracle-e-business-suite/reviews)
  - [Oracle Financial Reporting Compliance Cloud](https://www.g2.com/products/oracle-financial-reporting-compliance-cloud/reviews)
  - [Oracle Java Cloud Service](https://www.g2.com/products/oracle-java-cloud-service/reviews)
  - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews)
  - [Outreach](https://www.g2.com/products/outreach/reviews)
  - [PandaDoc](https://www.g2.com/products/pandadoc/reviews)
  - [Pardot (by Salesforce)](https://www.g2.com/products/pardot-by-salesforce/reviews)
  - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews)
  - [PerfectQuote](https://www.g2.com/products/perfectquote/reviews)
  - [Planhat](https://www.g2.com/products/planhat/reviews)
  - [Procore](https://www.g2.com/products/procore/reviews)
  - [Qualified](https://www.g2.com/products/qualified/reviews)
  - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews)
  - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews)
  - [QuotaPath](https://www.g2.com/products/quotapath/reviews)
  - [Rattle](https://www.g2.com/products/rattle/reviews)
  - [Reachdesk](https://www.g2.com/products/reachdesk/reviews)
  - [Recurly](https://www.g2.com/products/recurly/reviews)
  - [Responsive, formerly RFPIO](https://www.g2.com/products/responsive-formerly-rfpio/reviews)
  - [RevolutionParts](https://www.g2.com/products/revolutionparts-revolutionparts/reviews)
  - [Ricochet360](https://www.g2.com/products/speed-to-contact-llc-ricochet360/reviews)
  - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews)
  - [Rippling](https://www.g2.com/products/rippling/reviews)
  - [Rippling IT](https://www.g2.com/products/rippling-it/reviews)
  - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews)
  - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews)
  - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [Salesforce Marketing Cloud Account Engagement](https://www.g2.com/products/salesforce-marketing-cloud-account-engagement/reviews)
  - [Salesforce Marketing Cloud Intelligence (formerly Datorama)](https://www.g2.com/products/salesforce-marketing-cloud-intelligence-formerly-datorama/reviews)
  - [Salesforce Spiff](https://www.g2.com/products/salesforce-spiff/reviews)
  - [SalesIntel](https://www.g2.com/products/salesintel/reviews)
  - [Salesloft](https://www.g2.com/products/salesloft/reviews)
  - [Salestrail](https://www.g2.com/products/salestrail/reviews)
  - [Samsara](https://www.g2.com/products/samsara/reviews)
  - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews)
  - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews)
  - [SAP Concur](https://www.g2.com/products/sap-concur/reviews)
  - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews)
  - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews)
  - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews)
  - [Shopify](https://www.g2.com/products/shopify/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews)
  - [SnapLogic Intelligent Integration Platform (IIP)](https://www.g2.com/products/snaplogic-intelligent-integration-platform-iip/reviews)
  - [Snowflake](https://www.g2.com/products/snowflake/reviews)
  - [Softphone.Pro](https://www.g2.com/products/softphone-pro/reviews)
  - [Spiff](https://www.g2.com/products/spiff-2026-08-04/reviews)
  - [Streamline](https://www.g2.com/products/gmdh-streamline/reviews)
  - [SurveyVista](https://www.g2.com/products/surveyvista/reviews)
  - [Tableau](https://www.g2.com/products/tableau/reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
  - [Twilio](https://www.g2.com/products/twilio/reviews)
  - [Veeva CRM](https://www.g2.com/products/veeva-crm/reviews)
  - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews)
  - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews)
  - [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews)
  - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews)
  - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews)
  - [Workday Compensation](https://www.g2.com/products/workday-compensation/reviews)
  - [Xactly](https://www.g2.com/products/xactly/reviews)
  - [Yotpo](https://www.g2.com/products/yotpo/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Zillow](https://www.g2.com/products/zillow/reviews)
  - [Zillow Premier Agent](https://www.g2.com/products/zillow-premier-agent/reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)
  - [ZoomInfo Talent - Powered by ZoomInfo](https://www.g2.com/products/zoominfo-talent-powered-by-zoominfo/reviews)
  - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews)
  - [Zuora](https://www.g2.com/products/zuora-zuora/reviews)

## Agentforce Sales (formerly Salesforce Sales Cloud) Features
**Sales Force Automation**
- Contact & Account Management
- Partner Relationship Mgmt. (PRM)
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Territory & Quota Management
- Desktop Integration
- Product & Price List Management
- Quote & Order Management
- Customer Contract Management
- Contract/License Management

**Reports**
- Reports Interface
- Steps to Answer
- Graphs and Charts
- Score Cards
- Dashboards
- Customizable Reports
- Marketing Reports
- Sales Reports
- Activity Dashboard
- Interactive Reports
- Customizable Reports
- Customizable Reports
- Activity Dashboard
- Customizable Dashboard

**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Marketing Automation**
- Email Marketing
- Campaign Management
- Lead Management
- Marketing ROI Analytics
- Email Management
- File Management
- Deal Management

**Cartography**
- Geographic Maps
- Vector Mapping 
- Data Visualization
- Overlaying
- Data Mapping

**Lead Generation**
- Lead Builder
- CRM Integration
- Marketing Automation Integration
- Social Media Integration
- Data Import & Export Tools

**Lead Facilitation**
- Customer-facing Chatbot
- Lead Qualification
- Lead Follow-up
- Meeting Scheduling 

**Integrated Workflows**
- Task Management
- Email Tracking/Automation
- Calls and Voice
- Other Outreach Options 
- CRM Integration
- Calendar
- Shared Records
- Business Process Automation
- Performance Management
- Calendar Management
- Sales Pipeline Management
- Communication Management
- Campaign Management

**Call Analytics**
- Call Recording
- Machine Learning
- Call Analysis
- Lead Qualification
- Trend Analysis
- Real-Time Data
- AI/Machine Learning

**Revenue Sourcing and Forecasting**
- Revenue History
- Pipeline Management
- Dashboard Analytics
- Multi-Device Data Visualization
- Data Segmentation
- Predictive Forecasting
- Revenue Operations Cadence

**Territory Mapping**
- Custom Territory Mapping
- Strategic Selling
- Automatic Rep Assignment

**Integrations**
- MS Teams Integration
- Email Integration
- Zoom Integration
- Google Meet Integration
- Salesforce Integration
- Third-Party Integrations

**Sales Performance Features - Sales Planning**
- Account Scoring
- Revenue Planning
- Account Segmentation
- Sales Performance
- Sales Forecasting
- Integrations
- Scenario Modeling

**Agentic AI - Lead Scoring**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Decision Making
- AI/Machine Learning
- Social Media Integration
- Third-Party Integrations

**Agentic AI - Sales Performance Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Email Tracking**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Sales Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- CRM Integration

**Agentic AI - Outbound Call Tracking**
- Autonomous Task Execution
- Natural Language Interaction

**Agentic AI - Sales Coaching**
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Decision Making
- AI/Machine Learning
- Third-Party Integrations

**Agentic AI - Sales Enablement**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Revenue AI Platforms**
- Natural Language Interaction
- Proactive Assistance
- Autonomous Task Execution
- Cross-system Integration
- Decision Making
- Adaptive Learning

**Customer Support**
- Case Management
- Customer Support Portal
- Knowledge Base
- Call Center Features
- Support Analytics
- Workflow Management
- Opportunity Management
- Sales Pipeline Management
- Reporting/Analytics
- Calendar Management
- Pipeline Management
- Content Management
- Communication Management
- Visual Analytics
- Template Management
- Predictive Analytics
- Document Management
- Channel Management
- Commission Management
- Field Sales Management

**Data Sourcing**
- Data Sourcing
- Exporting & Sharing Data
- Multi-Device Data Visualization
- Interactive Dashboards
- Data Segmentation

**Content Management**
- Content Import
- Content Creation
- Templates
- Advanced Search
- Content Library
- Email Management
- Customizable Templates

**Training**
- Knowledge Base
- Coaching Materials
- Playbook Creation
- Video Record

**Attribution**
- Lead Opportunity
- Lead Assignment
- Pipeline Acceleration

**Calling**
- Record Calls
- Generate Location
- Call Types
- Click-to-Call
- Auto Dialer

**Analytics**
- Open Rates
- Link Activity
- Attachment Activity

**Incentives**
- Badges
- Triggers
- Commission Calculator
- Leaderboards

**Analysis**
- Predictive Analytics
- Distance Analysis 
- Spatial Analysis
- Data Stream
- Demographic Data
- Trend Analysis
- Trade Area Analysis

**Organization**
- Opportunity and Pipeline Management 
- Data Entry
- Integrations / APIs
- Third-Party Integrations
- Meeting Management
- Calendar Management
- Call Management
- Document Management
- Contact Management
- Task Management
- Lead Management
- Content Management
- Notes Management
- Sales Activity Management
- Email Management

**Repeatability and Reportability**
- Content Management
- Workflow Management
- Workflow Performance
- Sales Coaching and Insights
- Gamification

**Artificial Intelligence - Conversation Intelligence**
- Customer Scoring
- Speech-to-Text
- Sentiment Analysis

**CRM Data Enrichment**
- Calendar Sync
- Email Activity Capture
- Conversation Intelligence
- Marketing Leads
- Contact Capture

**Route Planning**
- Lead Priority
- Optimized Sales Routes
- Map Directions

**Branding & Customizatio**
- Custom Booking Page
- Personalized Links
- Personalized Web Embed
- Online Booking
- Room Booking

**Territory Management - Sales Planning**
- Territory Management
- Territory Planning

**Platform - Revenue AI Platforms**
- Conversation Intelligence
- Predictive Forecasting
- CRM Data Enrichment
- Actionable Insights
- Risk Flagging
- Workflow Orchestration
- Sales Coaching
- Pipeline & Deal Management
- Customer Data Capture

**Reporting & Analytics**
- Reporting
- Dashboards
- Forecasting

**Predictive Analytics**
- Lead Scoring
- Opportunity Scoring
- Risk Analysis
- Live Forecasting
- Budgeting/Forecasting
- Correlation Analysis
- Competitive Analysis
- Sales Trend Analysis
- Statistical Analysis

**Analytics**
- Reporting
- Alerts
- Account-Based Engagement
- Content Utilization
- Prioritization

**Feedback**
- Review
- Scorecard
- Coaching Card
- Leaderboard
- Real-Time Updates
- Notifications
- Competition

**Discovery**
- Lead Management
- Scoring/Ranking
- Lead Context
- Pipeline Management
- Workflow Management
- Opportunity Management
- Task Management
- Contact Management
- Calendar Management
- Email Management
- Campaign Management

**Contacts**
- Personalization
- Information Locater
- Record Prospect Data
- Contact Management

**Customizations**
- Email Platform Integration
- Email Scheduling
- Real-Time Notifications
- Email Categorization
- Templates
- Third-Party Integrations

**Personalization**
- Profiles
- Custom Reports
- Dashboards
- Goal Setting/Tracking
- Sales Reports
- Incentive Management

**Reporting**
- Data Transformation
- WYSIWYG Design
- API Integrations
- Third-Party Integrations

**Performance Analysis**
- Coaching 
- Peformance Tracking
- Email Tracking
- Call Tracking

**AI and Automation**
- Lead Prioritization
- Lead Scoring
- Best Time of Day Scheduling
- Buyer Intelligence
- Machine Learning

**Account Management**
- Nonengaged Accounts
- Account optimization
- Historical Patterns
- Rep Performance
- Account Engagement
- Historical Win/Loss Patterns

**Sales Performance Management**
- Gamification
- Performance Dashboards
- Sales Rep Tracker

**Automatic Rules & Configurations**
- Set Working Hours
- Automatic Updates
- Buffer Times
- Real-Time Updates

**Generative AI**
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- Generative AI

**Quota & Capacity Management - Sales Planning**
- Quota Management
- Capacity Management
- Quota Planning

**Additional Functionality**
- Contact Management
- Email Marketing
- Drag & Drop
- Drip Campaigns
- Workflow Management
- Customizable Fields
- Monitoring
- CRM
- Team Management
- Click Tracking
- Subscription Management
- Activity Dashboard
- API
- Location Tracking
- Customer Segmentation
- Geolocation
- Customizable Branding
- Activity Tracking
- Data Import/Export
- Mailing List Management
- Campaign Management
- Email Management
- Audience Targeting
- Reporting/Analytics
- AI Copilot
- Email Distribution
- Email Reminders
- Autoresponders
- Engagement Tracking
- Event Triggered Actions

**Additional Functionality**
- Customizable Reports
- Geotargeting
- Ad hoc Reporting
- Search/Filter
- Role-Based Permissions
- Alerts/Notifications
- Real-Time Analytics
- Reporting & Statistics
- Activity Tracking
- Geocoding
- Widgets
- Communication Management
- Behavioral Analytics
- Data Synchronization
- Data Import/Export
- Multi-Location
- Database Support
- 2D/3D Designing
- Customer Segmentation
- Geofencing
- Collaboration Tools
- Single Sign On
- CAD Tools
- Activity Dashboard
- AI Copilot
- Generative AI
- Location Tracking
- Reporting/Analytics
- Mobile Access
- Access Controls/Permissions
- User Management
- Real-Time Notifications
- Heatmaps
- Route Optimization

**Mobile & Social**
- Social Collaboration Features
- Social Network Integration
- Mobile User Support
- Third-Party Integrations
- Social Media Integration
- Customer Support
- Multi-Channel Social Integration

**Sales Management**
- Live Pipeline Management
- Sales Gamification
- Account-Based Analytics
- Activity Tracking
- Predictive Analytics
- Visual Analytics
- Task Management
- Contact Management
- Lead Management
- Opportunity Management
- Workflow Management

**Management**
- Conversion Viability
- Workflow

**Insights**
- Notes
- Daily Summary
- Automated Voicemails
- Automated Emails
- Sorts Prospects
- Automated Note Taking
- AI/Machine Learning

**Administrative**
- Third-Party Integrations
- Employee Structure
- Behavior Monitoring

**Sales Analysis**
- ROI Forecasting 
- Sales Forecasting 

**Presentation and Forms**
- Video and Interactive Media
- Digital Contracts
- E-signature

**Generative AI**
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- Generative AI
- Lead Generation

**Agentic AI - Revenue Operations & Intelligence (RO&I)**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Social Media Integration
- Website Integration

**Agentic AI - Sales Planning**
- Autonomous Task Execution
- Multi-step Planning

**Agentic AI - Conversation Intelligence**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Forecasting

**Agentic AI - Business Scheduling**
- Autonomous Task Execution
- Multi-step Planning

**Additional Functionality**
- Performance Metrics
- Keyword Filtering
- Natural Language Processing
- For Contact Centers
- Reporting & Statistics
- Call Tracking
- Alerts/Notifications
- AI Copilot
- Automatic Transcription
- Playbooks
- Employee Coaching Tools
- Text Mining
- Trend/Problem Indicators
- Notes Management
- Retention Tracking
- Feedback Management
- Recommendations
- Dashboard
- Multi-Channel Communication
- Access Controls/Permissions
- Compliance Tracking
- API
- Rules-Based Workflow
- Intent Recognition
- Tagging
- Collaboration Tools
- Prioritization

**Additional Functionality**
- Performance Metrics
- Feedback Management
- AI Copilot
- Reporting & Statistics
- Mobile Access
- Collaboration Tools
- Gamification
- Automatic Transcription
- Call Recording
- Sales Reports
- Real-Time Analytics
- Commenting/Notes
- Built-in Course Authoring
- Learning Paths/Tracks
- Assessment Management
- Video Conferencing
- Conversation Intelligence
- Call Monitoring
- Goal Setting/Tracking
- Workflow Management
- Learning Management
- Content Management
- Training Management
- Document Management
- Content Library
- Recommendations
- Activity Dashboard
- Call Tracking
- Performance Management
- Onboarding
- Search/Filter

**Additional Functionality**
- Dynamic Modeling
- Lead Qualification
- Lead Capture
- Real-Time Reporting
- Contact Database
- API
- Reporting & Statistics
- Role-Based Permissions
- Collaboration Tools
- Dashboard Creation
- Modeling & Simulation
- Exception Reporting
- Generative AI
- Sales Reports
- Performance Metrics
- "What If" Scenarios
- Customizable Reports
- Data Import/Export
- AI Copilot
- Graphical Data Presentation
- Drag & Drop
- Access Controls/Permissions
- Alerts/Notifications
- Business Process Control
- Multi-Currency
- Pipeline Reports

**Additional Functionality**
- Generative AI
- Gamification
- Real-Time Updates
- Employee Reward Programs
- Employee Management
- Ongoing Performance Tracking
- Benchmarking
- Commission Management
- For Sales Teams/Organizations
- Performance Metrics
- Sales Planning
- Single Sign On
- Performance Management
- Forecasting
- Quota Planning
- Accounting
- Workflow Management
- Compliance Management
- User Management
- Rewards Points
- Organizational Charting
- AI Copilot
- Access Controls/Permissions
- Customizable Branding
- Milestone Tracking
- Territory Management
- Performance Appraisal
- Calendar Management
- Alerts/Notifications
- Sales Onboarding & Training
- Employee Recognition
- Reporting/Analytics
- Ratings/Reviews
- API
- Feedback Management
- Training Management
- Goal Management
- Assignment Management
- Lead Scoring
- Search/Filter
- Electronic Signature
- Collaboration Tools
- Kanban Board
- Email Management
- Commenting/Notes
- Data Import/Export
- Prospecting Tools
- Interaction Tracking
- Product Catalog
- Live Chat
- Sales Pipeline Management
- Appointment Scheduling
- Email Templates
- Event Triggered Actions
- Transfers/Routing
- Activity/News Feed
- Lead Management
- Revenue Management
- Document Management
- Task Management
- File Sharing
- Mobile Access
- Reminders
- Mobile App
- Call Logging
- Workflow Automation

**Additional Functionality**
- Task Scheduling
- Customizable Branding
- Customizable Fields
- Reminders
- Shift Swapping
- Automated Scheduling
- Drag & Drop
- Mobile Access
- Real-time Scheduling
- Multi-Location
- Personalization and Recommendation
- Access Controls/Permissions
- Resource Scheduling
- Activity Tracking
- Timesheet Management
- Availability Management
- API
- Absence Management
- Self Service Portal
- Generative AI
- Calendar Management
- Real-Time Notifications
- Class Scheduling
- Employee Scheduling
- Facility Scheduling
- Booking Management
- User Management
- Employee Management
- Alerts/Notifications
- Reporting & Statistics
- Group Scheduling
- Customer Database
- Appointment Scheduling
- Time Zone Tracking
- AI Copilot
- Calendar Sync

**Additional Functionality**
- Meeting Management
- AI Copilot
- Reminders
- Recommendations
- Lead Distribution
- Workflow Management
- Performance Management
- Dashboard
- Email Management
- Lead Management
- Activity Tracking
- Email Templates
- Third-Party Integrations
- Customizable Fields
- Sales Pipeline Management
- Generative AI
- Automatic Call Distribution
- Call Monitoring
- Lead Capture
- Deal Management
- Call List Management
- Multi-Channel Communication
- Call Recording
- For Contact Centers
- CRM
- Data Management
- Calendar Management
- Chat/Messaging
- Lead Qualification
- API
- Task Management
- Interaction Tracking
- Reporting & Statistics

**Additional Functionality**
- Customer History
- Document Storage
- Alerts/Notifications
- Customizable Templates
- Lead Capture
- Lead Qualification
- Route Optimization
- Calendar Management
- Workflow Management
- Third-Party Integration
- Sales Trend Analysis
- API
- CRM
- AI Copilot
- Email Management
- Opportunity Management
- Customizable Forms
- Payment Collection in the Field
- Lead Management
- Contact Management
- Dispatch Management
- Customer Database
- Mobile Access
- Activity Tracking
- Sales Forecasting
- Sales Activity Management
- Commission Management
- Reporting & Statistics
- Territory Management
- GPS
- Generative AI

**Platform**
- Customization
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Document & Content Mgmt.
- Performance and Reliability
- Output Document Generation
- Mobile Access
- Lead Generation

**Self Service **
- Calculated Fields
- Data Column Filtering
- Data Discovery
- Search
- Collaboration / Workflow
- Automodeling
- Natural Language Search
- Visual Discovery
- Data Blending
- Data Blending

**Platform**
- Data Synchronization
- Analysis
- Sales Trend Analysis
- Demographic/Firmographic Data
- Real-Time Data

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Sales Engagement**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Strategic Planning

**Learning Management - Sales Enablement**
- Sales Training 
- Sales Coaching
- Sales Onboarding

**Additional Functionality**
- Prospecting Tools
- Reporting/Analytics
- AI Copilot
- Auto-Dialer
- For Sales Teams/Organizations

**Additional Functionality**
- Drag & Drop
- Interaction Tracking
- Customizable Fields
- Multiple Scoring Models
- CRM
- Customer Segmentation
- Predictive Analytics
- Prioritization
- Lead Qualification
- Contact Database
- Reporting & Statistics
- Alerts/Notifications
- Email Marketing
- Lead Nurturing
- Web Forms
- Document Storage
- Search/Filter
- Prospecting Tools
- Email Tracking
- Sales Forecasting
- Customizable Templates
- Lead Generation
- Sales Reports
- Lead Distribution
- Data Enrichment
- AI Copilot
- API
- Real-Time Notifications
- Lead Capture
- Reminders
- Generative AI
- Forecasting
- Email Templates
- Activity Dashboard
- Activity Tracking
- Workflow Automation

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications
- Third-Party Integration
- Internal Chat Integration
- Collaboration Tools
- Prospecting Tools
- Real-Time Data

**Advanced Analytics**
- Predictive Analytics
- Data Visualization
- Big Data Services
- Real-Time Analytics
- Reporting/Analytics
- Real-Time Analytics
- Reporting/Analytics
- Visual Analytics

**Agentic AI - AI Sales Assistant**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- AI/Machine Learning

**Revenue Enablement - Sales Enablement**
- Cross-Functional Alignment
- AI and Automation
- End-to-End Customer Journey Insights
- Generative AI

**Additional Functionality**
- Email Response Control
- Speech Recognition
- Customer Engagement
- Dashboard
- Chat/Messaging
- AI Writing Assistant
- For Sales Teams/Organizations
- Sales Automation
- Alerts/Notifications
- CRM
- Predictive Analytics
- Lead Scoring
- Templates
- Reminders
- Email Templates
- SMS Messaging
- Personalization
- Reporting/Analytics
- Conversation Intelligence
- Lead Engagement
- Customer Database
- AI Copilot
- Omnichannel Outreach
- Workflow Automation

**Additional Functionality**
- Chat/Messaging
- Prospecting Tools
- Content Delivery
- Personalization
- Reporting/Analytics
- Task Management
- Alerts/Notifications
- Activity Tracking
- Third-Party Integrations
- API
- CRM
- Campaign Management
- Audio/Video Recording
- Collaboration Tools
- Appointment Scheduling
- Real-Time Notifications
- Contact Database
- For Sales Teams/Organizations
- Lead Management
- Activity Dashboard
- Scheduling
- Reporting & Statistics
- Email Tracking
- User Management
- Interaction Tracking
- Workflow Management
- Calendar Management
- Lead Capture
- Call Recording
- Template Management
- Customizable Branding
- Social Media Integration
- Content Management
- Performance Management
- Lead Nurturing
- Document Management
- Sales Trend Analysis
- Meeting Management
- Lead Qualification
- AI Copilot
- Video Support
- Microsoft Outlook Integration
- Audio File Management
- Engagement Tracking
- Contact Management
- Goal Management
- Sales Planning
- Mobile Access
- CRM Integration
- Pipeline Management
- Conversation Intelligence
- Access Controls/Permissions
- Gamification
- Lead Scoring
- Opportunity Management
- Microlearning
- Content Sharing
- Real-Time Data
- Workflow Automation

**Generative AI**
- AI Text Generation
- Generative AI
- Proposal Generation

**Agentic AI - CRM**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Calendar/Reminder System

**Building Reports**
- Data Transformation
- Data Modeling
- WYSIWYG Report Design
- Integration APIs
- Real-Time Data
- Real-Time Data
- Third-Party Integrations
- Third-Party Integrations

**Additional Functionality**
- Search/Filter
- Alerts/Notifications
- Data Import/Export
- Lead Capture
- Batch Processing
- Email Tracking
- Tagging
- Pipeline Reports
- Drag & Drop
- Segmentation
- Customizable Fields
- Role-Based Permissions
- Interaction Tracking
- CRM
- Document Storage
- AI Copilot
- Contact Database
- Referral Tracking
- Quotes/Estimates
- Multi-Channel Communication
- Lead Qualification
- Marketing Automation
- Email Templates
- Sales Reports
- Customer Journey Mapping
- Reminders
- Lead Scoring
- Data Security
- Customizable Reports
- Calendar Sync
- For Startups
- Performance Metrics
- Sales Trend Analysis
- For iPad Devices
- Customizable Templates
- Activity Tracking
- Reporting & Statistics
- For Mac Devices
- Landing Pages/Web Forms
- Lead Nurturing
- Gamification
- Prioritization
- Web-based Deployment
- Softphone
- Single Sign On
- Customer Database
- Event Triggered Actions
- Mobile App
- Email Sequences
- Customer Segmentation
- Lead Assignment
- For Small Businesses
- Live Chat
- Business Card/Badge Scanning
- Data Visualization
- Customer Social Profiles
- Social Promotion
- Monitoring
- Engagement Tracking
- Social Media Monitoring
- Customer Engagement
- Sentiment Analysis
- Brand Tracking
- Audience Targeting
- Workflow Automation

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Performance and Reliability
- Breadth of Partner Applications
- Mobile Access
- Metadata Management

**Additional Functionality**
- Customizable Branding
- Natural Language Processing
- Data Extraction
- AI Copilot
- Ad hoc Reporting
- Real-Time Reporting
- Publishing/Sharing
- Collaboration Tools
- Strategic Planning
- Self Service Data Preparation
- Trend Analysis
- Text Analysis
- Real-Time Monitoring
- Data Synchronization
- Widgets
- Benchmarking
- Performance Metrics
- Data Mapping
- Generative AI
- Trend/Problem Indicators
- Customizable Templates
- Access Controls/Permissions
- Data Import/Export
- Profitability Analysis
- OLAP
- Alerts/Notifications
- Search/Filter
- Drag & Drop
- Data Connectors
- Multiple Data Sources
- Key Performance Indicators
- Dashboard Creation
- Role-Based Permissions
- Data Mining
- Forecasting
- Ad hoc Query

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