--- title: Agentforce Sales (formerly Salesforce Sales Cloud) Reviews meta_title: 'Agentforce Sales (formerly Salesforce Sales Cloud) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 25876 reviews by the users' company size, role or industry to find out how Agentforce Sales (formerly Salesforce Sales Cloud) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 25876 scale: '5' date_modified: '2026-08-14' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Agentforce Sales (formerly Salesforce Sales Cloud) Reviews **Vendor:** Salesforce **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.4/5.0 **Total Reviews:** 25,876 ## About Agentforce Sales (formerly Salesforce Sales Cloud) Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management ## Agentforce Sales (formerly Salesforce Sales Cloud) Pros & Cons **What users like:** - Users commend the **ease of use** of Agentforce Sales, appreciating seamless access to all customer information in one location. (3657 reviews) - Users value the **feature-rich platform** of Agentforce Sales, enhancing seller efficiency and customer engagement. (3166 reviews) - Users value the **powerful lead management** features of Agentforce Sales, enhancing customer experience and team collaboration. (2050 reviews) - Users value the **extensive customization options** of Agentforce Sales, tailoring it to fit unique business needs effortlessly. (1640 reviews) - Users value the **extensive customizability** of Agentforce Sales, allowing tailored solutions for unique business needs. (1619 reviews) - Users value the **centralized customer data** from Salesforce Sales Cloud, enhancing efficiency in managing leads and relationships. (1614 reviews) - Business Management (1480 reviews) - Helpful (1438 reviews) - Users appreciate the **seamless integration capabilities** of Salesforce Sales Cloud, enhancing workflows and internal system connections significantly. (1344 reviews) - Effective (1234 reviews) **What users dislike:** - Users find the **learning curve steep** , as configuration is time-consuming and report creation can be confusing. (1830 reviews) - Users find **customization limitations** and complexity frustrating, especially for smaller teams with simpler needs. (1411 reviews) - Users find the **missing features** in Agentforce Sales hinder their ability to manage complex issues easily. (1147 reviews) - Users find the **limited features** of Agentforce Sales require time and expertise for effective customization and reporting. (1126 reviews) - Users find the **pricing model expensive** , which can be prohibitive for smaller companies and those with limited budgets. (1109 reviews) - Users find the **complexity of configurations** overwhelming, especially with excessive options complicating the sales process. (1101 reviews) - Limited Customization (947 reviews) - Learning Difficulty (907 reviews) - Overwhelming (861 reviews) - Users find Salesforce Sales Cloud to be **not intuitive** , leading to challenges in navigation and management for new users. (790 reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Reviews ### 1. Would Recommend for Smaller Business **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce is a great platform to track your sales numbers, as well as your pipeline within their dashboard to see what you have that is hot and what you have that is cold. It's easy to figure out who is best to call to make your sales. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes the tracking is incorrect. It also does not integrate well with SalesLoft as it should. It often does not notice when things are changed in SalesLoft (for example if an opportunity is marked not interested) and then you still have to go in and manually change it. This results in double work every now and then. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It does keep all of my cold and hot pipeline leads all in one place filtered out so it is easy for me to figure out who to call and who not to. It also is a great platform to see if I am missing any information (dates, times etc.) as it is all bundled up under my personal dashboard. ### 2. Very easy to configure/modify to business needs however integration with ERP is painful **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** We liked the fact that it's very configurable without coding knowledge **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** integration with ERP packages. Too many fields require to be mirrored between packages **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** CRM for our salesteam, follow up on contacts / opportunities ### 3. Enterprise CRM Not A Fit For Smaller Businesses **Rating:** 2.5/5.0 stars **Reviewed by:** Gregg C. | Owner/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2020 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce has many great advanced features. Just beware that the program is suited for medium to large businesses. If you want automation and the business has the budget for implementation and ongoing cost, Salesforce is a great option. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** For the non-enterprise version, there are a lot of add on costs. For a smaller business, it's not a good value to buy the basic version and too expensive to add on the needed features. **Recommendations to others considering Agentforce Sales (formerly Salesforce Sales Cloud):** Weigh the benefits and cost of Salesforce against other program to make sure it's the right fit. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** We chose not to move forward with Salesforce due to cost and value. Now that our workflow program is moving to an open API, we might revisit this integration in the future. ### 4. Useful tool w room for improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Rolling out this product, there is lots of functionality, but you really need to understand the business use cases in order to increase adoption and set up templates for non-technical users or they get overwhelmed **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Need to be tech savvy in order to get the most out of it or have a person who can help you navigate. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Going to a city - who else is nearby that I could visit ### 5. Great CRM, especially if you can leverage the core functionality **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Easy to build on if you have a typical Sales organization. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It can be difficult to customize depending on your business process. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Managing all interactions with customers. ### 6. System administrator **Rating:** 3.0/5.0 stars **Reviewed by:** Lupita S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think it works best for our development team specially the members who work with individual donors. I like how easy it is to use and easy to configure **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** As a non profit, we are not able to leverage all the features **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It solves our need to store donor data, be able to act on it and to be able to protect it from users who should not have access to it ### 7. Salesforce cloud **Rating:** 3.0/5.0 stars **Reviewed by:** Amish D. | Director, Group Retiree Product and Strategy, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The ease of the cloud and ability for all users levels. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The potential risks and data leaks when storing sensitive data. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I'm a light user so learning how to use. ### 8. Salesforce nonprofit **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Nonprofit cloud version of sales cloud fits the data model for not for profit **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Costs for additional data storage is expensive **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Donor management and activity tracking ### 9. SF user **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Great as a data warehouse and platform to build whatever you want on top of **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It's usually slow and clunky and requires admins to get max value **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It's where all the data lives related to the customer ### 10. Sales Cloud to Health Cloud **Rating:** 3.0/5.0 stars **Reviewed by:** Timothy J. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** We've transitioned to Health Cloud & love it. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Support always getting more complex! It be should be getting easier. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Democratization of data. ### 11. hard to maintain, full of traps. nevertheless it speeds up time to market ale provides good support **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** speends up configuration, suitable to agile approach **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** stability, deployments between org are hard, lots of reconfiguration **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** maintability ### 12. Salesforce Cloud Review **Rating:** 2.5/5.0 stars **Reviewed by:** Alan Q. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It's on the cloud so all users from multiple locations can easily log in and get what information is needed **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** There's nothing really i don't like about salesforce **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** product Information and costs are all in one area for our team to access ### 13. Make it easier to use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Investment Banking | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Centralized opportunity management and access **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Lack of direct support from internal teams. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Transitioning opportunity stages ### 14. Nice **Rating:** 2.5/5.0 stars **Reviewed by:** Garima Y. | VP, enterprise architecture, Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Use of programming language like Apex can be easily combined with flow etc. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The cumbersome admin functionality . Features are difficult too find and then take corrective action **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Automate the workflow and process . It facilitates the quick start of the product . Customization is a slow easy to achieve . Reporting and out of the box features help. ### 15. Sales is Kenough **Rating:** 3.0/5.0 stars **Reviewed by:** Michael M. | Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The behaviors encouraged by the process and tech might cause sales people to be less coin operated. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** There are more and more fields and features to find and relearn when the process changes annually. There is little similarity between different organizations in the same industry vertical. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Standarding the B2B sales process across customers and geographies. ### 16. Salesforce Sales Cloud Review **Rating:** 2.5/5.0 stars **Reviewed by:** Samuel N. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Great integration with Salesforce, easy to use, and reliable. The analytics are insightful for sales strategies. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Limited customization options and higher costs compared to other solutions. Tech support can be slow. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Servious Cloud for Salesforce streamlines sales processes, automates tasks, and provides real-time analytics, making it easier to track performance and meet sales targets. ### 17. Wish we had a robust healthcare CRM **Rating:** 2.5/5.0 stars **Reviewed by:** Narasimhan R. | Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sets u up with a number of starter blocks - wish we had a few more to support capabilities like sample management, event management and sales cycle planning. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** wish we had a few more prebuilt blocks to support capabilities like sample management, event management **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Great UX Easier to find skill set ### 18. Director Sales **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It's nice that there's an opportunity to build out any report you want on any items that are input into Salesforce. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I wish it was more intuitive. It can feel complex and overwhelming at times. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It is how we operate our whole business including opportunity management, quote creation, and execution. I do believe it helps, but I would like to see everything streamlined better. ### 19. Expensive but effective. Set-up required and direct knowledge of platform required **Rating:** 2.5/5.0 stars **Reviewed by:** Joshua A. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Versatility and customization. This tool will allow you to do anything your heart desires, but there is set-up required to get to this point **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Fairly costly and does require a product expert for the platform to be effective **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Solving robust and adept CRM capabilities for organizations of any size. ### 20. Salesforce maps review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It helps See our projects on a map in a clear way **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Wish there was a way to add your own gis layers on maps **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Being able to view census and political data against our projects locations ### 21. Transformative **Rating:** 3.0/5.0 stars **Reviewed by:** Zach M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Building customer 360 view. Getting all data into one place. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Nothing. We are in the entry stages and looks to be a wonderful solution for us. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Benefits us by allowing us to get all our consumer data in one location building that 360 customer view ### 22. Contacts, Opportunities, Leads, oh my! **Rating:** 2.5/5.0 stars **Reviewed by:** Jack E. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** All my data organized in one place is great. Keeps me organized and efficient. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** My org has not enabled any of the AI capabilities that would completely be a game changer to our selling process. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Sales cloud helps us manage contacts, leads and opportunities. ### 23. Sales cloud is easy to learn **Rating:** 3.0/5.0 stars **Reviewed by:** David M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like salescloud because it is easy to learn and provide the easy of use that I expect from Salesforce products. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I wish sales cloud had more out of the box features **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Our trans can focus on the highest quality leads using lead scoring ### 24. Sales Cloud Experience **Rating:** 2.5/5.0 stars **Reviewed by:** Joanna H. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The ability to control and cater the UI and streamline the selling process. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometimes the visibility to data is limited with hierarchy and sharing rules that are necessary but need updating. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Connecting my sellers with all the important data needed for faster closures. ### 25. Good tool with UX/UI gaps **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Solid solution with planety of good features to help our sales team improve their results. Besides that, it gives a clear vision to the top management how their team is perfoming **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** We are facing problems with the User experience and User Interface of it as we are using the standard version without customization. Compared to other solitions in the market, this is the weak spot of Sales **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Efficiency of our Comercial team in 8% and improvement in our salea pefomance ### 26. New but learning **Rating:** 3.0/5.0 stars **Reviewed by:** Duston M. | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Flexibility. We can pair Salesforce with our other key sales systems. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The ability to customize in house is a bit complicated. You need to h e dedicated resources to manage this side of the platform. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Consolidated view of the customer, expandable platform ### 27. Useful, but not user friendly **Rating:** 3.0/5.0 stars **Reviewed by:** Joy S. | Community College Enrollment Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The ability to see everything for a file, student, business, or school is very handy. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Everything is pretty archaic. You cannot go to specific pages with one click. Rather, you have to keep scrolling on a file until you find what you are looking for. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** The ability to email a student or business straight from the database is very beneficial. You don't have to go into another email browser to do so. ### 28. Dreamforce Review **Rating:** 2.5/5.0 stars **Reviewed by:** EJ M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It provides multiple features & functionality for our company to leverage in our day to day business processes **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Unexpected updates can cause impact to the existing processes **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Providing a place for us to house and manage all our data ### 29. Standard Usage - Excited for more adoption **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Right now we run all the standard pipeline information out of sales cloud. After seeing lots of the new features and improvements at Dreamforce, we are planning to start bringing capabilities we were using third party vendors for in house to a unified single source within sales cloud. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Hard to understand the quick wins we can set up. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Visibility to pipeline. Helps me help Leadership plan our business and update our investors appropriately ### 30. Sales cloud **Rating:** 2.5/5.0 stars **Reviewed by:** Jarrett S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sales cloud helps bring our sales together and help make our team more productive. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** There isn't anything that really stands out that I don't really like. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Bring all of our sales teams together ### 31. Good expierence with Sales Cloud **Rating:** 2.5/5.0 stars **Reviewed by:** Hannah C. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It's helpful for triaging our support cases daily **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Too many settings. I don't like all the settings **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Providing an Avenue for our sales processies to be efficiently documented ### 32. Its a game-changer! **Rating:** 3.0/5.0 stars **Reviewed by:** Khushi B. | Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Great CRM capabilities, ability to customize and engaging and intuitive interface. Integration with various platforms **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Its an expensive tool. User adoption is challenging **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Automated workflows and dashboards ### 33. Great sales CRM for sales excellence **Rating:** 3.0/5.0 stars **Reviewed by:** Raj B. | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I love the data flow, dashboards, and reporting capabilities. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The UI is a bit antiquated and doesn't meet our company's UX standards **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Ability to track leads and opportunities ### 34. Ok **Rating:** 3.0/5.0 stars **Reviewed by:** Rajesh K. | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Good tool. Very scalable solution. Majority of the tools are just available easily. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** License fee is very high. Little cheaper would be great **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Governance and matter management ### 35. Holistic sales cloud platform **Rating:** 2.5/5.0 stars **Reviewed by:** Lawrence C. | Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Beneficial to build business and manage business with sales end to end **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Comprehensive. Our Admin team is amunaware with many features **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Pipeline management and customer 360 ### 36. Keep up the good work! **Rating:** 2.5/5.0 stars **Reviewed by:** Gary L. | Global Program Lead, Sales Systems, Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** There's always another facet to learn about and potentially implement as a part of our solution. The continuous innovation has both depth and accessibility for use across our org. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It can feel like a huge undertaking to explore, demo, configure, implement, and educate internally on each additional feature or change to how we use sales cloud **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Sales cloud allows us to leverage real time data and communicate in a common language across the business. As a global company with a ton of different lines of business this flexibility is crucial ### 37. Wonderful app **Rating:** 3.0/5.0 stars **Reviewed by:** Randy B. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The ability to forecast what is happening with my opportunities and use AI **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** N/A. It's working well for our use case. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Tracking sales opportunities. ### 38. Sometimes difficult to use, mostly has everything we need **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Everything you need can be housed in salesforce **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I don't like how slow it is sometimes and how many steps there are for certain actions **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Making sure all our information is in one place ### 39. Salesforce Performance **Rating:** 3.0/5.0 stars **Reviewed by:** Anuj G. | Technical Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sales Cloud everything good and.It good communicate customer easy way **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sometime it take time action exceute SalesProcess **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Communicate with custome and crm smoothily ### 40. Good work space control **Rating:** 2.5/5.0 stars **Reviewed by:** Martin S. | Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The sales force has reasonable centralized data control. ITs easy to access critical data that goes across departments, clients, and expectations all in one place, which helps **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** For a CRM system that provides cross-connection of data management and has a cloud, it can be slowed by processes of uploading and downloading documents which can slow production **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It gives me one place that can make additional clicking become less of a problem with multiple windows open, area of focus and the control of information in one spot of a CRM ### 41. Customer experience manager **Rating:** 2.5/5.0 stars **Reviewed by:** Giulia B. | Customer eXperience and Digital Area Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Dashboard and reports easy to build and changeble **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Not dislike something, however the conversion lead to account not excelent **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Lead conversion ### 42. Build youlr own sales user experience **Rating:** 3.0/5.0 stars **Reviewed by:** Hari J. | Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Configurable, delightful easy to build out **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Highly configurable, complex user permissions setup **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Provides visibility to pipelines, prospects and customers ### 43. Salesforce **Rating:** 3.0/5.0 stars **Reviewed by:** Mike K. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Helps my team be productive and increase sales. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It is complex to setup and configure it. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Tracking customers ### 44. Good **Rating:** 3.0/5.0 stars **Reviewed by:** Gabriel J. | Salesforce Tech Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Emails and notifications sent out to customers **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The lead conversion cannot be easily customized **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Customer communications ### 45. Has the ability to be powerful but easily turns into a complex headache **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The Salesforce features that go far beyond managing contacts and pipelines are very useful, for example, estimating and contracts. In addition, the suite of native integrations that work with Salesforce. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce is older and more complex than other CRMs. If you step into a company where it's been setup previously and has had multiple different Salesforce Admins there will be a lot to unpick and figure out. People tend to setup Salesforce based on personal preferences vs. best practices. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Sales operations for the sales team so they efficiently handle leads, prospects, and deals — creating powerful reporting for sales and marketing. Creating consistent data that can be queried. ### 46. Salesforce Ease of Use **Rating:** 3.0/5.0 stars **Reviewed by:** Kathy F. | Operations, Electrical/Electronic Manufacturing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce CRM has one of the most user friendly data entry systems I've worked with. Training takes under a day. The Saleforce Trailblazer community is an asset to help answer questions quickly. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The reporting feature and setting up dashboards can be time consuming. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce has been able to assist in making sure that customers are managed, and follow-through is completed in a timely fashion. ### 47. User friendly Functionalities **Rating:** 3.0/5.0 stars **Reviewed by:** Dundigalla Anuradha R. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** one of the best things I like about this is, its user-friendliness and add-ons according to our business requirements **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** the sales force is Very Expensive compared to others, this is what I didn't like much about this, this cost will become unbearable to startups and nonprofit organizations. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It is much useful to to Lead nurturing process in our organization ### 48. A god product **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that lets me execute many operations of the business without that many employees. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It's very expensive and you need consulting partners to set it up. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It keeps track of our customers and clients in a easy to manage way ### 49. We wish it did more and worked with well other integrations **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Ease of viewing information. Layout and learning. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Information doesn't always share to other integrations. Daily paint is using the app to verify my email address **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Works for our sales team mostly but in my role I can view all their notes ### 50. Sales **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It has allowed our sales team to better organization and prorotize the day **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** We wish that there wasy more mobile support such as dynamic layout **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Getting a 360 view has helped us and getting insights into the account ## Agentforce Sales (formerly Salesforce Sales Cloud) Discussions - [How do you manage high volume of duplicated data?](https://www.g2.com/discussions/how-do-you-manage-high-volume-of-duplicated-data) - 3 comments, 2 upvotes - [How are other organizations utilizing SFDC for application of price uplift annually in their Renewal Contracts, both for 12 month and multi-year arrangements?](https://www.g2.com/discussions/how-are-other-organizations-utilizing-sfdc-for-application-of-price-uplift-annually-in-their-renewal-contracts-both-for-12-month-and-multi-year-arrangements) - 1 comment, 2 upvotes - [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) - 11 comments, 3 upvotes - [How do I merge two contacts in the same account on on main screen if that's possible?](https://www.g2.com/discussions/15673-how-do-i-merge-two-contacts-in-the-same-account-on-on-main-screen-if-that-s-possible) - 6 comments, 2 upvotes - [How do make our classic layout and fields, buttons transfer over to lightning](https://www.g2.com/discussions/12482-how-do-make-our-classic-layout-and-fields-buttons-transfer-over-to-lightning) - 2 comments, 2 upvotes - [View Agentforce Sales (formerly Salesforce Sales Cloud) pricing details and edition comparison](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bnps_score%5D=3&page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+20%3A28%3A38+-0500&secure%5Bsession_id%5D=56e7a425-0b63-4bed-b9a2-d193eb3a3df4&secure%5Btoken%5D=f691492c253ac1c5a632b93b2cd892b2f039b0f71813e5c4add14668f5e2c54c&format=llm_user) ## Agentforce Sales (formerly Salesforce Sales Cloud) Integrations - [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - [Aadhaar Verification API](https://www.g2.com/products/aadhaar-verification-api/reviews) - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews) - [Adobe Analytics](https://www.g2.com/products/adobe-analytics/reviews) - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Adobe Target](https://www.g2.com/products/adobe-adobe-target/reviews) - [Adyen Payments](https://www.g2.com/products/adyen-payments/reviews) - [AgencyZoom](https://www.g2.com/products/vertafore-agencyzoom/reviews) - [Agentforce Financial Services (formerly Salesforce Financial Services Cloud)](https://www.g2.com/products/agentforce-financial-services-formerly-salesforce-financial-services-cloud/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Alianza UCaaS](https://www.g2.com/products/alianza-ucaas/reviews) - [Amazon AppFlow](https://www.g2.com/products/amazon-appflow/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Amazon Web Services AI](https://www.g2.com/products/amazon-web-services-ai/reviews) - [Ambition](https://www.g2.com/products/ambition/reviews) - [Ameyo by Exotel Cloud Contact Center](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - [Arduino IDE](https://www.g2.com/products/arduino-ide/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Atlassian Atlas](https://www.g2.com/products/atlassian-atlas/reviews) - [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) - [AWS Cloud9](https://www.g2.com/products/aws-cloud9/reviews) - [AWS Cloud Development Kit (AWS CDK)](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Axcient x360Cloud](https://www.g2.com/products/axcient-x360cloud/reviews) - [Axcient x360Recover](https://www.g2.com/products/axcient-x360recover/reviews) - [Axcient x360Sync](https://www.g2.com/products/axcient-x360sync/reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - [Benelinx Agency Management Solution](https://www.g2.com/products/benelinx-agency-management-solution/reviews) - [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) - [Boomi](https://www.g2.com/products/boomi/reviews) - [CallHippo](https://www.g2.com/products/callhippo/reviews) - [CallHippo AI Voice Agent](https://www.g2.com/products/callhippo-ai-voice-agent/reviews) - [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) - [Chili Piper](https://www.g2.com/products/chili-piper/reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - [Cirrus Insight](https://www.g2.com/products/cirrus-insight/reviews) - [Clari](https://www.g2.com/products/clari/reviews) - [Cloudingo](https://www.g2.com/products/cloudingo/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [Conga CLM](https://www.g2.com/products/conga-conga-clm/reviews) - [Conga Composer](https://www.g2.com/products/conga-composer/reviews) - [CONQUER](https://www.g2.com/products/conquer/reviews) - [Copado DevOps](https://www.g2.com/products/copado-devops/reviews) - [Databricks](https://www.g2.com/products/databricks/reviews) - [DealHub AI](https://www.g2.com/products/dealhub-ai/reviews) - [Delighted](https://www.g2.com/products/delighted/reviews) - [Descartes MacroPoint](https://www.g2.com/products/descartes-macropoint/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Docusign](https://www.g2.com/products/docusign/reviews) - [Dreamdata](https://www.g2.com/products/dreamdata/reviews) - [Ease](https://www.g2.com/products/employee-navigator-ease/reviews) - [Elate](https://www.g2.com/products/elate/reviews) - [Employee Navigator](https://www.g2.com/products/employee-navigator/reviews) - [Esri ArcGIS](https://www.g2.com/products/esri-arcgis/reviews) - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - [Expensify](https://www.g2.com/products/expensify/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshdesk and Freshservice](https://www.g2.com/products/freshdesk-and-freshservice/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [Gallabox](https://www.g2.com/products/gallabox/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Genysis](https://www.g2.com/products/genysis/reviews) - [GoGuardian Admin](https://www.g2.com/products/goguardian-admin/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics for G Suite](https://www.g2.com/products/google-analytics-for-g-suite/reviews) - [Google Cloud BigQuery](https://www.g2.com/products/google-cloud-bigquery/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Great Question](https://www.g2.com/products/great-question/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - [Harver](https://www.g2.com/products/harver/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [IBM Db2](https://www.g2.com/products/ibm-db2/reviews) - [IDfy](https://www.g2.com/products/idfy/reviews) - [intalk.io](https://www.g2.com/products/intalk-io/reviews) - [Intelligent WorkFlow](https://www.g2.com/products/intelligent-workflow/reviews) - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Ironclad](https://www.g2.com/products/ironclad/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Jira Cloud for Sheets](https://www.g2.com/products/jira-cloud-for-sheets/reviews) - [Jira Product Discovery](https://www.g2.com/products/jira-product-discovery/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - [Kiwi for Gmail](https://www.g2.com/products/kiwi-for-gmail-kiwi-for-gmail/reviews) - [LARA](https://www.g2.com/products/neura-robotics-lara/reviews) - [LeadSquared Sales CRM](https://www.g2.com/products/leadsquared-sales-crm/reviews) - [LinkedIn Job Search](https://www.g2.com/products/linkedin-job-search/reviews) - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews) - [LinkSquares](https://www.g2.com/products/linksquares/reviews) - [Loopio](https://www.g2.com/products/loopio/reviews) - [Lusha](https://www.g2.com/products/lusha/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Market Inside](https://www.g2.com/products/market-inside/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [MCUBE Autodialer](https://www.g2.com/products/mcube-autodialer/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft PowerPoint](https://www.g2.com/products/microsoft-powerpoint/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Mindtickle](https://www.g2.com/products/mindtickle/reviews) - [Mission Control](https://www.g2.com/products/mission-control/reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Natterbox](https://www.g2.com/products/natterbox/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [NexGen FMS](https://www.g2.com/products/nexgen-fms/reviews) - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - [Nooks](https://www.g2.com/products/nooks/reviews) - [Objectivity/DB](https://www.g2.com/products/objectivity-db/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [Oracle EBS Financials](https://www.g2.com/products/oracle-ebs-financials/reviews) - [Oracle E-Business Suite](https://www.g2.com/products/oracle-e-business-suite/reviews) - [Oracle Financial Reporting Compliance Cloud](https://www.g2.com/products/oracle-financial-reporting-compliance-cloud/reviews) - [Oracle Java Cloud Service](https://www.g2.com/products/oracle-java-cloud-service/reviews) - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [PandaDoc](https://www.g2.com/products/pandadoc/reviews) - [Pardot (by Salesforce)](https://www.g2.com/products/pardot-by-salesforce/reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - [PerfectQuote](https://www.g2.com/products/perfectquote/reviews) - [Planhat](https://www.g2.com/products/planhat/reviews) - [Procore](https://www.g2.com/products/procore/reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuotaPath](https://www.g2.com/products/quotapath/reviews) - [Rattle](https://www.g2.com/products/rattle/reviews) - [Reachdesk](https://www.g2.com/products/reachdesk/reviews) - [Recurly](https://www.g2.com/products/recurly/reviews) - [Responsive, formerly RFPIO](https://www.g2.com/products/responsive-formerly-rfpio/reviews) - [RevolutionParts](https://www.g2.com/products/revolutionparts-revolutionparts/reviews) - [Ricochet360](https://www.g2.com/products/speed-to-contact-llc-ricochet360/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [Rippling IT](https://www.g2.com/products/rippling-it/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Salesforce Marketing Cloud Account Engagement](https://www.g2.com/products/salesforce-marketing-cloud-account-engagement/reviews) - [Salesforce Marketing Cloud Intelligence (formerly Datorama)](https://www.g2.com/products/salesforce-marketing-cloud-intelligence-formerly-datorama/reviews) - [Salesforce Spiff](https://www.g2.com/products/salesforce-spiff/reviews) - [SalesIntel](https://www.g2.com/products/salesintel/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Salestrail](https://www.g2.com/products/salestrail/reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [SnapLogic Intelligent Integration Platform (IIP)](https://www.g2.com/products/snaplogic-intelligent-integration-platform-iip/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Softphone.Pro](https://www.g2.com/products/softphone-pro/reviews) - [Spiff](https://www.g2.com/products/spiff-2026-08-04/reviews) - [Streamline](https://www.g2.com/products/gmdh-streamline/reviews) - [SurveyVista](https://www.g2.com/products/surveyvista/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Veeva CRM](https://www.g2.com/products/veeva-crm/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Workday Compensation](https://www.g2.com/products/workday-compensation/reviews) - [Xactly](https://www.g2.com/products/xactly/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) - [Zillow Premier Agent](https://www.g2.com/products/zillow-premier-agent/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [ZoomInfo Talent - Powered by ZoomInfo](https://www.g2.com/products/zoominfo-talent-powered-by-zoominfo/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - [Zuora](https://www.g2.com/products/zuora-zuora/reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards - Customizable Reports - Marketing Reports - Sales Reports - Activity Dashboard - Interactive Reports - Customizable Reports - Customizable Reports - Activity Dashboard - Customizable Dashboard **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Cartography** - Geographic Maps - Vector Mapping - Data Visualization - Overlaying - Data Mapping **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Revenue Sourcing and Forecasting** - Revenue History - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Territory Mapping** - Custom Territory Mapping - Strategic Selling - Automatic Rep Assignment **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration - Third-Party Integrations **Sales Performance Features - Sales Planning** - Account Scoring - Revenue Planning - Account Segmentation - Sales Performance - Sales Forecasting - Integrations - Scenario Modeling **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Social Media Integration - Third-Party Integrations **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Agentic AI - Sales Enablement** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Content Management** - Content Import - Content Creation - Templates - Advanced Search - Content Library - Email Management - Customizable Templates **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Analysis** - Predictive Analytics - Distance Analysis - Spatial Analysis - Data Stream - Demographic Data - Trend Analysis - Trade Area Analysis **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Marketing Leads - Contact Capture **Route Planning** - Lead Priority - Optimized Sales Routes - Map Directions **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed - Online Booking - Room Booking **Territory Management - Sales Planning** - Territory Management - Territory Planning **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Analytics** - Reporting - Alerts - Account-Based Engagement - Content Utilization - Prioritization **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Discovery** - Lead Management - Scoring/Ranking - Lead Context - Pipeline Management - Workflow Management - Opportunity Management - Task Management - Contact Management - Calendar Management - Email Management - Campaign Management **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Customizations** - Email Platform Integration - Email Scheduling - Real-Time Notifications - Email Categorization - Templates - Third-Party Integrations **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting/Tracking - Sales Reports - Incentive Management **Reporting** - Data Transformation - WYSIWYG Design - API Integrations - Third-Party Integrations **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Sales Performance Management** - Gamification - Performance Dashboards - Sales Rep Tracker **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times - Real-Time Updates **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - Generative AI **Quota & Capacity Management - Sales Planning** - Quota Management - Capacity Management - Quota Planning **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Additional Functionality** - Customizable Reports - Geotargeting - Ad hoc Reporting - Search/Filter - Role-Based Permissions - Alerts/Notifications - Real-Time Analytics - Reporting & Statistics - Activity Tracking - Geocoding - Widgets - Communication Management - Behavioral Analytics - Data Synchronization - Data Import/Export - Multi-Location - Database Support - 2D/3D Designing - Customer Segmentation - Geofencing - Collaboration Tools - Single Sign On - CAD Tools - Activity Dashboard - AI Copilot - Generative AI - Location Tracking - Reporting/Analytics - Mobile Access - Access Controls/Permissions - User Management - Real-Time Notifications - Heatmaps - Route Optimization **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Management** - Conversion Viability - Workflow **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Administrative** - Third-Party Integrations - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Presentation and Forms** - Video and Interactive Media - Digital Contracts - E-signature **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - Generative AI - Lead Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Third-Party Integrations - Social Media Integration - Website Integration **Agentic AI - Sales Planning** - Autonomous Task Execution - Multi-step Planning **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Additional Functionality** - Task Scheduling - Customizable Branding - Customizable Fields - Reminders - Shift Swapping - Automated Scheduling - Drag & Drop - Mobile Access - Real-time Scheduling - Multi-Location - Personalization and Recommendation - Access Controls/Permissions - Resource Scheduling - Activity Tracking - Timesheet Management - Availability Management - API - Absence Management - Self Service Portal - Generative AI - Calendar Management - Real-Time Notifications - Class Scheduling - Employee Scheduling - Facility Scheduling - Booking Management - User Management - Employee Management - Alerts/Notifications - Reporting & Statistics - Group Scheduling - Customer Database - Appointment Scheduling - Time Zone Tracking - AI Copilot - Calendar Sync **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Additional Functionality** - Customer History - Document Storage - Alerts/Notifications - Customizable Templates - Lead Capture - Lead Qualification - Route Optimization - Calendar Management - Workflow Management - Third-Party Integration - Sales Trend Analysis - API - CRM - AI Copilot - Email Management - Opportunity Management - Customizable Forms - Payment Collection in the Field - Lead Management - Contact Management - Dispatch Management - Customer Database - Mobile Access - Activity Tracking - Sales Forecasting - Sales Activity Management - Commission Management - Reporting & Statistics - Territory Management - GPS - Generative AI **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling - Natural Language Search - Visual Discovery - Data Blending - Data Blending **Platform** - Data Synchronization - Analysis - Sales Trend Analysis - Demographic/Firmographic Data - Real-Time Data **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **Learning Management - Sales Enablement** - Sales Training - Sales Coaching - Sales Onboarding **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations **Additional Functionality** - Drag & Drop - Interaction Tracking - Customizable Fields - Multiple Scoring Models - CRM - Customer Segmentation - Predictive Analytics - Prioritization - Lead Qualification - Contact Database - Reporting & Statistics - Alerts/Notifications - Email Marketing - Lead Nurturing - Web Forms - Document Storage - Search/Filter - Prospecting Tools - Email Tracking - Sales Forecasting - Customizable Templates - Lead Generation - Sales Reports - Lead Distribution - Data Enrichment - AI Copilot - API - Real-Time Notifications - Lead Capture - Reminders - Generative AI - Forecasting - Email Templates - Activity Dashboard - Activity Tracking - Workflow Automation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services - Real-Time Analytics - Reporting/Analytics - Real-Time Analytics - Reporting/Analytics - Visual Analytics **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Revenue Enablement - Sales Enablement** - Cross-Functional Alignment - AI and Automation - End-to-End Customer Journey Insights - Generative AI **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Additional Functionality** - Chat/Messaging - Prospecting Tools - Content Delivery - Personalization - Reporting/Analytics - Task Management - Alerts/Notifications - Activity Tracking - Third-Party Integrations - API - CRM - Campaign Management - Audio/Video Recording - Collaboration Tools - Appointment Scheduling - Real-Time Notifications - Contact Database - For Sales Teams/Organizations - Lead Management - Activity Dashboard - Scheduling - Reporting & Statistics - Email Tracking - User Management - Interaction Tracking - Workflow Management - Calendar Management - Lead Capture - Call Recording - Template Management - Customizable Branding - Social Media Integration - Content Management - Performance Management - Lead Nurturing - Document Management - Sales Trend Analysis - Meeting Management - Lead Qualification - AI Copilot - Video Support - Microsoft Outlook Integration - Audio File Management - Engagement Tracking - Contact Management - Goal Management - Sales Planning - Mobile Access - CRM Integration - Pipeline Management - Conversation Intelligence - Access Controls/Permissions - Gamification - Lead Scoring - Opportunity Management - Microlearning - Content Sharing - Real-Time Data - Workflow Automation **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs - Real-Time Data - Real-Time Data - Third-Party Integrations - Third-Party Integrations **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications - Mobile Access - Metadata Management **Additional Functionality** - Customizable Branding - Natural Language Processing - Data Extraction - AI Copilot - Ad hoc Reporting - Real-Time Reporting - Publishing/Sharing - Collaboration Tools - Strategic Planning - Self Service Data Preparation - Trend Analysis - Text Analysis - Real-Time Monitoring - Data Synchronization - Widgets - Benchmarking - Performance Metrics - Data Mapping - Generative AI - Trend/Problem Indicators - Customizable Templates - Access Controls/Permissions - Data Import/Export - Profitability Analysis - OLAP - Alerts/Notifications - Search/Filter - Drag & Drop - Data Connectors - Multiple Data Sources - Key Performance Indicators - Dashboard Creation - Role-Based Permissions - Data Mining - Forecasting - Ad hoc Query ## Top Agentforce Sales (formerly Salesforce Sales Cloud) Alternatives - 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