--- title: Agentforce Sales (formerly Salesforce Sales Cloud) Reviews meta_title: 'Agentforce Sales (formerly Salesforce Sales Cloud) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 25876 reviews by the users' company size, role or industry to find out how Agentforce Sales (formerly Salesforce Sales Cloud) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 25876 scale: '5' date_modified: '2026-08-14' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Agentforce Sales (formerly Salesforce Sales Cloud) Reviews **Vendor:** Salesforce **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.4/5.0 **Total Reviews:** 25,876 ## About Agentforce Sales (formerly Salesforce Sales Cloud) Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management ## Agentforce Sales (formerly Salesforce Sales Cloud) Pros & Cons **What users like:** - Users commend the **ease of use** of Agentforce Sales, appreciating seamless access to all customer information in one location. (3657 reviews) - Users value the **feature-rich platform** of Agentforce Sales, enhancing seller efficiency and customer engagement. (3166 reviews) - Users value the **powerful lead management** features of Agentforce Sales, enhancing customer experience and team collaboration. (2050 reviews) - Users value the **extensive customization options** of Agentforce Sales, tailoring it to fit unique business needs effortlessly. (1640 reviews) - Users value the **extensive customizability** of Agentforce Sales, allowing tailored solutions for unique business needs. (1619 reviews) - Users value the **centralized customer data** from Salesforce Sales Cloud, enhancing efficiency in managing leads and relationships. (1614 reviews) - Business Management (1480 reviews) - Helpful (1438 reviews) - Users appreciate the **seamless integration capabilities** of Salesforce Sales Cloud, enhancing workflows and internal system connections significantly. (1344 reviews) - Effective (1234 reviews) **What users dislike:** - Users find the **learning curve steep** , as configuration is time-consuming and report creation can be confusing. (1830 reviews) - Users find **customization limitations** and complexity frustrating, especially for smaller teams with simpler needs. (1411 reviews) - Users find the **missing features** in Agentforce Sales hinder their ability to manage complex issues easily. (1147 reviews) - Users find the **limited features** of Agentforce Sales require time and expertise for effective customization and reporting. (1126 reviews) - Users find the **pricing model expensive** , which can be prohibitive for smaller companies and those with limited budgets. (1109 reviews) - Users find the **complexity of configurations** overwhelming, especially with excessive options complicating the sales process. (1101 reviews) - Limited Customization (947 reviews) - Learning Difficulty (907 reviews) - Overwhelming (861 reviews) - Users find Salesforce Sales Cloud to be **not intuitive** , leading to challenges in navigation and management for new users. (790 reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Reviews ### 1. Clear and Detailed Guidance, but Truck Routing Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I appreciate the clarity and level of detail it offers, particularly when used alongside Field Service to guide engineers to their tasks. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** There is still room for improvement when using it alongside the enhanced scheduling engine, as the truck routes it generates need more attention. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Our client lacked the ability to identify the exact location of a potential water leak and what considerations to take into account, e.g. access. Having a map to give a visual changes the game. ### 2. Complicated set up but lots of great options if you put in the effort **Rating:** 3.5/5.0 stars **Reviewed by:** Dusti D. | Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The options to customize to your company's needs are endless. They have extensive training for the admin to achieve what your sales organization needs **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The learning curve to use the endless options is a full time job and is not end user friendly. It is complicated and technical. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Outbound email management. Lead to contact be worked tracking. Tracking of all interactions with leads. Pipeline management and analytics ### 3. Quick Setup with Sales Cloud **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin H. | IT Director of CRM (SalesForce), Digital Health, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sales cloud is the base Salesforce product and can be stood up and getting value in a matter of minutes. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** In order to get the functionality you want a high amount of customization can be needed. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Marketing automation and consumer engagement. ### 4. Easy Navigation and Helpful Tools Make It Stand Out **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that it’s navigation is easy, and the tools are helpful **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It can feel a little clunky in areas and there could be a better design/ layout. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It’s helping me manage my activities and follow ups ### 5. Easy to Use and Manage **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It was easy to use and manage. But it was costly **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It was expensive so we ended up switching to Hubspot **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I am unsure - we no longer use Salesforce in my company ### 6. Great Sales Process, but Reporting Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Satish T. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Smooth sales process and all things at one place. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I wish we could do more with reports and dashboards. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** I thing we have come a long way since Sales cloud was introduced and it is best at whaat it does. ### 7. Absolutely Love Everything About It **Rating:** 4.0/5.0 stars **Reviewed by:** Kay G. | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Anything that contributes to speeding up sales, particularly when it comes to supporting the agent team, is valuable. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** There isn't much to say, but I do think it could benefit from more tracking features and better summaries. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Sales process well.. ### 8. Great Customization and Reporting Features **Rating:** 4.0/5.0 stars **Reviewed by:** Vidhi B. | Salesforce admin, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Reports and dashboards, lot of customization **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I don’t like when you chatter a group( making a chatter group) they don’t get any notification **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** All the time we require high intense reports and this is a great platform for it ### 9. Powerful and Easy to Configure, but Prone Mistakes **Rating:** 4.0/5.0 stars **Reviewed by:** Tanja K. | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Good tools to modify and easy to config. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** At the same time, even if it is easy to config, it is also easy to do wrong. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** We can connect different features with other clouds easily and use same data ### 10. Comprehensive Data Capture, but Some Drawbacks **Rating:** 4.0/5.0 stars **Reviewed by:** Meital M. | Sales Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** That it allows a full capture of data necessary for our business analysis **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The UA/UX doesn’t look great and should be more up to date with regards to design **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It solves an issue of becoming a data driven company ### 11. Excellent Platform for Reaching Customers with Cutting-Edge Technology **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It is such a great platform to allow me to reach to my customers and way that is staying ahead of the latest and greatest tech technologies available to service oriented businesses **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** There’s nothing that I can think of that. I dislike about this product. It is great. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It is the best way for me to service my customers in a way that stays on top of technological, advancements and focusing purely on servicing a customer ### 12. Great Visibility with Real-Time Dashboards, but Configuration Can Be Complex **Rating:** 4.0/5.0 stars **Reviewed by:** Alison S. | Development Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The real-time dashboards and reporting give great visibility into the sales pipeline, performance metrics, and forecasting accuracy. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Some features feel overly complex, and simple process changes can require a lot of configuration or admin support. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Nonprofit donor management ### 13. One monster to tame the business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** That every detail is available for everyone to see. The entire Sales, marketing, project and customer success team can work on this together, **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Can get a bit clunky and the interface is still a bit old school. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Effective view of all leads and task Clear view of pipeline across all stages for each quarter Tracking leads Past relationship and communication in any given account. A Holistic view of the account and their relationship with us at various geographic locations ### 14. Great for Engagement and Productivity, but Pricey and Complex to Customize **Rating:** 4.0/5.0 stars **Reviewed by:** Laxmi P. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Better engagement for customers and users. Productivity enhancement to generate the leads and opportunities **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Recommendations can be better and high const for licensing. Steep learning curve for users and complexity of customization **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Improved sales efficiency , better decision making ### 15. Great for Lead Tracking, but Overwhelming for Beginners **Rating:** 3.5/5.0 stars **Reviewed by:** Darlene A. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Sales cloud makes it easy for our sales reps to easily review and track their leads. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The functionality as a beginner can be very overwhelming. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Capturing Customer information, tracking leads and opportunities in a standard and efficient way. ### 16. Great Prospecting Tools, but Features Can Be Hard to Find **Rating:** 4.0/5.0 stars **Reviewed by:** Drew T. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Amazing tools thay allow for prospecting, pitching, and follow-up. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Features are often buried and difficult to know their value and how to configure them **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Tracking our data and being able to follow up with prospects to close deals ### 17. Easy Object Management, but Apex and Trailhead Are Challenging **Rating:** 3.5/5.0 stars **Reviewed by:** CHI-LIN L. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** In the object, manager is easy to create an object Easy to report for a user need **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Apex code is complicated, Trailhead is not easier enough to learn it **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** User data usage for create opportunity demo CP ### 18. Flexible and Insightful, but Challenging for Sales Rep Adoption **Rating:** 4.0/5.0 stars **Reviewed by:** Stephanie L. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Ability to configure to our needs as well as the good reporting **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Learning curve - getting sales reps to consistently use it **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Connecting our two front end teams together in one solution with one source of truth ### 19. Simple & Sufficient **Rating:** 4.0/5.0 stars **Reviewed by:** Nahomy M. | Project coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud is incredibly powerful for tacking leads, opportunities, and customer relationships in one place. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Too expensive and steep learning curve can be real downside. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Keeps all client and project info in one place, so I can move faster, avoid miscommunication, and keep everything on track. ### 20. Great Visual Data Access, but Licensing Is A Monster At Times **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Our sales managers really appreciate having quick, visual access to up-to-date data, and it's simple for us to create reports and dashboards that make this possible for them. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The licensing approach is quite aggressive, with many features locked behind specific licenses. This can be difficult to justify, particularly when overall adoption remains low. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** This tool enables us to access the data our representatives require and ensures they can receive it wherever they may be. ### 21. Great Integration for Lead to Quote and Forecasting **Rating:** 4.0/5.0 stars **Reviewed by:** Eric E. | Sr IT Architect, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Tight integration for entire flow lead to quote and forecasting. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Need goal seek feature to enable sales team better for certain deals **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Good visibility into entire sales process for all applicable users from AE to C-Level ### 22. Neutral Experience: No Strong Likes or Dislikes **Rating:** 3.5/5.0 stars **Reviewed by:** Isaiah Dallas J. | Chief Innovation Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** N/A no strong opinions at this time. Just learning about this product **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** N/A no strong opinions at this time. Just learning about this product **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** N/A no strong opinions at this time. Just learning about this product ### 23. Great Opportunity Logging, But room for speed and integration improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Lisa O. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Opportunity logging capabilities - a lot of functionality and ease of use **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Cpq integration can tend to be slow and impacts Rep adoption **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Visibility to pipeline and tracking of sales numbers, cohesion for quoting among teams ### 24. Efficient Sales Cloud Setup, but Needs Better Workflow Options **Rating:** 4.0/5.0 stars **Reviewed by:** Navya N. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I efficiently can setup the sales cloud for users to talk to the clients **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** A little more expansion on workflows for sales. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** A platform for the clients to be able to customize the data for them ### 25. Salesforce: The Perfect Platform for Developers **Rating:** 3.5/5.0 stars **Reviewed by:** Bala V. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like everything in Salesforce because it’s Salesforce and I’m a Salesforce developer and I would like to pitch Salesforce for every onr **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I dont any thing to dislike about Salesforce **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It’s good for ever org ### 26. Salescloud is great **Rating:** 4.0/5.0 stars **Reviewed by:** Snehith B. | Salesforce Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Now with agentforce enabled it is seamlessly tying in customer data **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Would like to have mcp available within salesforce so that we can flip the agents as we want **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Helps in automation and business pipeline tracking ### 27. Easy Opportunity Tracking, No Issues So Far **Rating:** 3.5/5.0 stars **Reviewed by:** Erika T. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** We love the ease and use of tracking opportunities and leads **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** So far we haven’t run into any roadblocks but we don’t use the full force of the app **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Being able to organize all our opportunities ### 28. Lead Progress: Great Path, No Dislikes **Rating:** 4.0/5.0 stars **Reviewed by:** Weronika D. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Lead Progress as a path - easy to know where the clowna are and what they need to be converted **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Nothing i dislike, thing are getting better and better **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Guiding clients with complex onboarding process ### 29. Great Centralized Info, But Steep Learning Curve for New Salesforce Users **Rating:** 3.5/5.0 stars **Reviewed by:** Tara B. | Sales Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It combines all the necessary info in one place that our team needs **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I wish it was a little more intuitive for our reps who are new to salesforce lingo **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Our leads conversions are excellent ### 30. Convenient Lead Management, but Navigation Can Be Overwhelming **Rating:** 4.0/5.0 stars **Reviewed by:** Matt O. | Software Architect, Senior Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Managing all my leads in a single place is extremely convenient and straightforward. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Navigating the platform can be somewhat challenging at times, as there is just so much content available. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Collecting, distributing, and organizing leads ### 31. Great for Centralizing Partner Activity, but Change Management Is Challenging **Rating:** 4.0/5.0 stars **Reviewed by:** Gregory V. | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that it’s able to maintain all of our partner activity in one place **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Still trying to work on change management with our partners - intuitive but the tech is intimidating **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Pipeline and forecasting ### 32. Great for Client Data Management, but Reporting Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Abhishek B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** One stop shop for client data, health, and inflight opportunities **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Reporting is a bit limited and cost and hidden fees. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It allows the business to have a better view of the ongoing sales pipeline. ### 33. Great Overall, but Lead Conversion Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Rotem S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think the most important thing is the opportunity management **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I need the thing that needs to be improved is Converting leads **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It is helpful for our sales managers to work on their pipeline ### 34. User-Friendly with Great Features, but Dated Design **Rating:** 3.5/5.0 stars **Reviewed by:** Haley N. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It is very user friendly and has a lot of useful features **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It seems sort of out of date design wise but works well **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It’s generating leads we are just staring to use it ### 35. Great Customization, but Product Clarity Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Liz P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I love the customization we are able to do to best support our team. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Figuring out what products we have or don’t have. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce is getting critical information to sellers in a timely manner ### 36. Great for Tracking Opportunities, but Easy to Miss Updates **Rating:** 3.5/5.0 stars **Reviewed by:** Venus E. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** We love how everyone can keep track of the open opportunities. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Unless we are constantly looking and updating there are opps that can be overseen. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Trying to estimate the future work for our teams. ### 37. Seamless Lead-to-Contract Workflow, but Clunky Implementation **Rating:** 4.0/5.0 stars **Reviewed by:** Kendall M. | Salesforce Business Analyst Senior, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Cam create seamless workflow from lead to contracting. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Workflows can be clunky or require too many clicks. Need to be careful about implementation. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Provides system of record for contracting, sales, and asset management. ### 38. Great for Lead Generation, but Steep Learning Curve for New Users **Rating:** 3.5/5.0 stars **Reviewed by:** Christopher L. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Helps to generate and convert leads for my sales personnel **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** learning curves as new adopters of the product are daunting for the end users **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Filtering the noise and generating leads from potential clients ### 39. Efficient and User-Friendly for Enterprises, but Pricey and Lacks Easy Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Craig K. | Technology strategy and architecture, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** This product is efficient, user-friendly, and well-suited for enterprise use. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The product is quite expensive and I found that it doesn't integrate easily. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It is empowering our advisors and supporting our sales team. ### 40. Review from admin **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It really helps our sales team reach a qualified customer and stay connected. The platform is very customizable and can be enhanced to even more that it already does out of the box. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** There are a lot of addons that are needed to get the most out of it. It requires a strong admin to get good use **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It helps our reps stay on top of their leads and opportunities ### 41. Easy to Use with a Great, Intuitive UI **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** This software is very easy to use, with a great and intuitive user interface. It offers plenty of customization options, which fit all my use cases and forecasting needs. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Can be difficult to navigate and easy to get lost. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** We are currently using it for Pipeline management and account and opportunity team management. Being able to keep track of who is working what deals and where they are is helpful ### 42. Great tool but pricey **Rating:** 3.5/5.0 stars **Reviewed by:** Muhammad Faiz M. | Assistant Manager - Technology and Innovation, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Amazing function, and intuative to use especially for new user **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Too pricey for early stage business or startuo **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Sales and lead tracker and it was great ### 43. Powerful tool **Rating:** 4.0/5.0 stars **Reviewed by:** Paulina P. | Global Payroll Implementation Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Salesforce Sales Cloud offers a comprehensive suite of tools that help manage the entire sales cycle—from lead generation to closing deals. I especially appreciate the automation features like workflows, lead assignment rules, and email templates, which significantly reduce manual tasks. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The biggest drawback is the complexity of the platform. While it’s powerful, it can be overwhelming for new users. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** tracking the progress, and pricing ### 44. Fantastic program for consolidating communications **Rating:** 4.0/5.0 stars **Reviewed by:** Libby B. | Process Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** I think the best part about Salesforce Sales Cloud is the Einstein features. With these features the communications automatically sync into the platform from your email provider without much manual intervention. It was super easy to set this up and makes our daily communications sync in real time. I love being able to open up an account and see all of our interactions with those clients stored in one place. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I can't think of many things I dislike, the only downsides are hidden upsides. There is a ton of customization available in the platform which is as great as it is tedious and time consuming. The support team is amazing in helping with this though, so there is really no downside. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Salesforce Sales Cloud is helping us create a repository for all of our client communication. We previously just had it all stored in our personal phones and emails and Salesforce is helping us consolidate it all into one place so we have an ongoing record of all of our communication. ### 45. Product Owner **Rating:** 4.0/5.0 stars **Reviewed by:** Kostadin C. | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The integration capabilities and the availability of ready connectors are notable features. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** The approval processes and workflows are outdated, which makes handling approvals less efficient than it could be. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Connecting with partners ### 46. GoodLead Workflow, But Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Lucas B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** All the opportunties and contracts workflow **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** without customization, lead flow is not goog **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Qe are using sf as our source of truth, so I’ve made a lot of customization. Salescloud is powerful ### 47. Dashboards are nice **Rating:** 4.0/5.0 stars **Reviewed by:** Arisa S. | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** We can create dashboards and analysis numerical data. **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** It’s hard to set permutations each business unit. **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** It takes a lot of time to manage pipeline by excel.but sales cloud solved this problems. ### 48. Very Helpful Tool for Our Organization **Rating:** 3.5/5.0 stars **Reviewed by:** Kris R. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** Very helpful for our organization cant wait to use iti dont dislike a lot of things **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** I dont dislike anything about it it is great **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** Helps us bring in new tech! ### 49. Salesforce sales cloud review **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin M. | CRM Lead and Content creator, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** It is really powerful, easy to customize, and user-friendly **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** somestimes is easy find errors specially in the integrations, language UX translation is not the best **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** help to qualify potential leads, track sales rep interatacion, good buisness data vsibility ### 50. Great Data Access, but Scaling Tools Is Costly **Rating:** 4.0/5.0 stars **Reviewed by:** Lucas L. | Head of New Client Atraction, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Agentforce Sales (formerly Salesforce Sales Cloud)?** The facility to use and get data from it **What do you dislike about Agentforce Sales (formerly Salesforce Sales Cloud)?** Some tools are to expensive to scale in all comoany **What problems is Agentforce Sales (formerly Salesforce Sales Cloud) solving and how is that benefiting you?** We have many clients, so the CRM is essential to our company. ## Agentforce Sales (formerly Salesforce Sales Cloud) Discussions - [How do you manage high volume of duplicated data?](https://www.g2.com/discussions/how-do-you-manage-high-volume-of-duplicated-data) - 3 comments, 2 upvotes - [How are other organizations utilizing SFDC for application of price uplift annually in their Renewal Contracts, both for 12 month and multi-year arrangements?](https://www.g2.com/discussions/how-are-other-organizations-utilizing-sfdc-for-application-of-price-uplift-annually-in-their-renewal-contracts-both-for-12-month-and-multi-year-arrangements) - 1 comment, 2 upvotes - [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) - 11 comments, 3 upvotes - [How do I merge two contacts in the same account on on main screen if that's possible?](https://www.g2.com/discussions/15673-how-do-i-merge-two-contacts-in-the-same-account-on-on-main-screen-if-that-s-possible) - 6 comments, 2 upvotes - [How do make our classic layout and fields, buttons transfer over to lightning](https://www.g2.com/discussions/12482-how-do-make-our-classic-layout-and-fields-buttons-transfer-over-to-lightning) - 2 comments, 2 upvotes - [View Agentforce Sales (formerly Salesforce Sales Cloud) pricing details and edition comparison](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews?filters%5Bnps_score%5D=4&page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+20%3A43%3A19+-0500&secure%5Bsession_id%5D=80c9498e-db47-44a9-a1fd-44c4921e0813&secure%5Btoken%5D=59d1b39852c0a5b16824437588d2c0d8d4386794971489c3db61878ebeb41367&format=llm_user) ## Agentforce Sales (formerly Salesforce Sales Cloud) Integrations - [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - [Aadhaar Verification API](https://www.g2.com/products/aadhaar-verification-api/reviews) - [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews) - [Adobe Analytics](https://www.g2.com/products/adobe-analytics/reviews) - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Adobe Target](https://www.g2.com/products/adobe-adobe-target/reviews) - [Adyen Payments](https://www.g2.com/products/adyen-payments/reviews) - [AgencyZoom](https://www.g2.com/products/vertafore-agencyzoom/reviews) - [Agentforce Financial Services (formerly Salesforce Financial Services Cloud)](https://www.g2.com/products/agentforce-financial-services-formerly-salesforce-financial-services-cloud/reviews) - 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(PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards - Customizable Reports - Marketing Reports - Sales Reports - Activity Dashboard - Interactive Reports - Customizable Reports - Customizable Reports - Activity Dashboard - Customizable Dashboard **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Cartography** - Geographic Maps - Vector Mapping - Data Visualization - Overlaying - Data Mapping **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Revenue Sourcing and Forecasting** - Revenue History - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Territory Mapping** - Custom Territory Mapping - Strategic Selling - Automatic Rep Assignment **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration - Third-Party Integrations **Sales Performance Features - Sales Planning** - Account Scoring - Revenue Planning - Account Segmentation - Sales Performance - Sales Forecasting - Integrations - Scenario Modeling **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Social Media Integration - Third-Party Integrations **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Agentic AI - Sales Enablement** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Content Management** - Content Import - Content Creation - Templates - Advanced Search - Content Library - Email Management - Customizable Templates **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Analysis** - Predictive Analytics - Distance Analysis - Spatial Analysis - Data Stream - Demographic Data - Trend Analysis - Trade Area Analysis **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Marketing Leads - Contact Capture **Route Planning** - Lead Priority - Optimized Sales Routes - Map Directions **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed - Online Booking - Room Booking **Territory Management - Sales Planning** - Territory Management - Territory Planning **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Analytics** - Reporting - Alerts - Account-Based Engagement - Content Utilization - Prioritization **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Discovery** - Lead Management - Scoring/Ranking - Lead Context - Pipeline Management - Workflow Management - Opportunity Management - Task Management - Contact Management - Calendar Management - Email Management - Campaign Management **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Customizations** - Email Platform Integration - Email Scheduling - Real-Time Notifications - Email Categorization - Templates - Third-Party Integrations **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting/Tracking - Sales Reports - Incentive Management **Reporting** - Data Transformation - WYSIWYG Design - API Integrations - Third-Party Integrations **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Sales Performance Management** - Gamification - Performance Dashboards - Sales Rep Tracker **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times - Real-Time Updates **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - Generative AI **Quota & Capacity Management - Sales Planning** - Quota Management - Capacity Management - Quota Planning **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Additional Functionality** - Customizable Reports - Geotargeting - Ad hoc Reporting - Search/Filter - Role-Based Permissions - Alerts/Notifications - Real-Time Analytics - Reporting & Statistics - Activity Tracking - Geocoding - Widgets - Communication Management - Behavioral Analytics - Data Synchronization - Data Import/Export - Multi-Location - Database Support - 2D/3D Designing - Customer Segmentation - Geofencing - Collaboration Tools - Single Sign On - CAD Tools - Activity Dashboard - AI Copilot - Generative AI - Location Tracking - Reporting/Analytics - Mobile Access - Access Controls/Permissions - User Management - Real-Time Notifications - Heatmaps - Route Optimization **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Management** - Conversion Viability - Workflow **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Administrative** - Third-Party Integrations - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Presentation and Forms** - Video and Interactive Media - Digital Contracts - E-signature **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - Generative AI - Lead Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Third-Party Integrations - Social Media Integration - Website Integration **Agentic AI - Sales Planning** - Autonomous Task Execution - Multi-step Planning **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Additional Functionality** - Task Scheduling - Customizable Branding - Customizable Fields - Reminders - Shift Swapping - Automated Scheduling - Drag & Drop - Mobile Access - Real-time Scheduling - Multi-Location - Personalization and Recommendation - Access Controls/Permissions - Resource Scheduling - Activity Tracking - Timesheet Management - Availability Management - API - Absence Management - Self Service Portal - Generative AI - Calendar Management - Real-Time Notifications - Class Scheduling - Employee Scheduling - Facility Scheduling - Booking Management - User Management - Employee Management - Alerts/Notifications - Reporting & Statistics - Group Scheduling - Customer Database - Appointment Scheduling - Time Zone Tracking - AI Copilot - Calendar Sync **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Additional Functionality** - Customer History - Document Storage - Alerts/Notifications - Customizable Templates - Lead Capture - Lead Qualification - Route Optimization - Calendar Management - Workflow Management - Third-Party Integration - Sales Trend Analysis - API - CRM - AI Copilot - Email Management - Opportunity Management - Customizable Forms - Payment Collection in the Field - Lead Management - Contact Management - Dispatch Management - Customer Database - Mobile Access - Activity Tracking - Sales Forecasting - Sales Activity Management - Commission Management - Reporting & Statistics - Territory Management - GPS - Generative AI **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling - Natural Language Search - Visual Discovery - Data Blending - Data Blending **Platform** - Data Synchronization - Analysis - Sales Trend Analysis - Demographic/Firmographic Data - Real-Time Data **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **Learning Management - Sales Enablement** - Sales Training - Sales Coaching - Sales Onboarding **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations **Additional Functionality** - Drag & Drop - Interaction Tracking - Customizable Fields - Multiple Scoring Models - CRM - Customer Segmentation - Predictive Analytics - Prioritization - Lead Qualification - Contact Database - Reporting & Statistics - Alerts/Notifications - Email Marketing - Lead Nurturing - Web Forms - Document Storage - Search/Filter - Prospecting Tools - Email Tracking - Sales Forecasting - Customizable Templates - Lead Generation - Sales Reports - Lead Distribution - Data Enrichment - AI Copilot - API - Real-Time Notifications - Lead Capture - Reminders - Generative AI - Forecasting - Email Templates - Activity Dashboard - Activity Tracking - Workflow Automation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services - Real-Time Analytics - Reporting/Analytics - Real-Time Analytics - Reporting/Analytics - Visual Analytics **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Revenue Enablement - Sales Enablement** - Cross-Functional Alignment - AI and Automation - End-to-End Customer Journey Insights - Generative AI **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Additional Functionality** - Chat/Messaging - Prospecting Tools - Content Delivery - Personalization - Reporting/Analytics - Task Management - Alerts/Notifications - Activity Tracking - Third-Party Integrations - API - CRM - Campaign Management - Audio/Video Recording - Collaboration Tools - Appointment Scheduling - Real-Time Notifications - Contact Database - For Sales Teams/Organizations - Lead Management - Activity Dashboard - Scheduling - Reporting & Statistics - Email Tracking - User Management - Interaction Tracking - Workflow Management - Calendar Management - Lead Capture - Call Recording - Template Management - Customizable Branding - Social Media Integration - Content Management - Performance Management - Lead Nurturing - Document Management - Sales Trend Analysis - Meeting Management - Lead Qualification - AI Copilot - Video Support - Microsoft Outlook Integration - Audio File Management - Engagement Tracking - Contact Management - Goal Management - Sales Planning - Mobile Access - CRM Integration - Pipeline Management - Conversation Intelligence - Access Controls/Permissions - Gamification - Lead Scoring - Opportunity Management - Microlearning - Content Sharing - Real-Time Data - Workflow Automation **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs - Real-Time Data - Real-Time Data - Third-Party Integrations - Third-Party Integrations **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications - Mobile Access - Metadata Management **Additional Functionality** - Customizable Branding - Natural Language Processing - Data Extraction - AI Copilot - Ad hoc Reporting - Real-Time Reporting - Publishing/Sharing - Collaboration Tools - Strategic Planning - Self Service Data Preparation - Trend Analysis - Text Analysis - Real-Time Monitoring - Data Synchronization - Widgets - Benchmarking - Performance Metrics - Data Mapping - Generative AI - Trend/Problem Indicators - Customizable Templates - Access Controls/Permissions - Data Import/Export - Profitability Analysis - OLAP - Alerts/Notifications - Search/Filter - Drag & Drop - Data Connectors - Multiple Data Sources - Key Performance Indicators - Dashboard Creation - Role-Based Permissions - Data Mining - Forecasting - Ad hoc Query ## Top Agentforce Sales (formerly Salesforce Sales Cloud) Alternatives - 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